# Redbrick Solutions
> Redbrick Solutions
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## Posts
### [The Risks Hiding in Plain Sight](https://redbricksolutions.co.uk/the-risks-hiding-in-plain-sight/)
**Published:** October 20, 2026
**Author:** Chloe Cragg
**Content:**
## Can your firm see where matters are going off track?
Risk does not always arrive as a major incident. More often, it starts with something small. A deadline is missed. A task is left incomplete. A client update is not recorded, or an important piece of information sits somewhere that nobody else can see.
On its own, any one of these things may seem minor. Across hundreds or thousands of matters, however, small gaps become much harder to spot and can quickly develop into something more serious.
Risk often sits in the gap between the process a firm believes it has and what is actually happening in practice.
### **********The gap between policy and practice**********
Most law firms have policies, procedures and experienced people who know how matters should be handled. The challenge is not always knowing what should happen. It is being able to see whether it is happening consistently across the firm.
Legal work will always require judgement. People adapt to the circumstances of an individual matter and make decisions based on their experience. That flexibility is important, but it can also mean that the same process is followed differently depending on who is dealing with the work.
A process can look perfectly sound on paper while steps are being missed, changed or worked around in practice. Without a clear view across matters, those differences may remain hidden until a client complains, a deadline is missed or somebody has to investigate what went wrong.
### **********When information sits in different places**********
Technology should make it easier to manage risk, but having more systems does not automatically give a firm more control. A key date may sit in somebody’s personal diary, a client update may be held in an email inbox, and the latest task list may be maintained on a separate spreadsheet.
Each system or workaround may make sense on its own. The problem comes when nobody has a complete view of the matter, or when managers have to search across several places to understand what is happening.
This visibility matters long before a complaint, claim or regulatory issue arises. It affects client service, supervision and the firm’s ability to establish what happened, when it happened and who was responsible for the next step.
### ************Five questions every firm should be able to answer************
- Which matters have important dates approaching?
- Which required steps are overdue or have been missed?
- Who is responsible for the next action on each matter?
- Could another member of the team understand the position quickly if they had to take over?
- Are the same issues appearing across several matters or teams?
If the answers rely on asking the right person, checking several systems or waiting for a problem to be reported, the firm may have a visibility gap.
### **************Making technology work harder**************
Clear workflows can show people what needs to happen and when. Automated tasks and reminders can reduce the reliance on memory. Keeping matter information together makes it easier for everyone involved to find what they need, while a clear audit trail records what has happened.
Reporting can also help managers look beyond individual files. It can show where work is building up, where steps are regularly being delayed and whether the same problems are appearing across the firm. That gives people an opportunity to intervene before a small issue becomes a larger one.
AI may help teams find, review and summarise information more quickly. It should still sit within controlled processes, with appropriate permissions, clear records and human review. Used carefully, it can help people make better use of the information already available to them without replacing professional judgement.
*“Risk often sits in the gap between the process a firm believes it has and what is actually happening in practice. Good technology should make those gaps visible early enough for someone to act. It should give people the information they need to make better decisions, without adding unnecessary complexity.”*
**Martin MacDuff, Managing Director of [Redbrick Solutions](https://redbricksolutions.co.uk/)**
### ****************People still matter****************
Technology can support good risk management, but it cannot replace the people responsible for managing matters. It also cannot correct a process that is unclear or make poor information reliable.
People need to understand what is expected of them. Processes need to reflect how the firm actually works. Technology then needs to make those processes easier to follow and give the right people a clear view of progress.
### ****Seeing problems early****
No law firm can eliminate every risk. Matters change, clients change their instructions and people sometimes make mistakes. What a firm can do is make sure potential problems do not remain hidden until it is too late to deal with them properly.
Good risk management depends on more than having the right policies and processes in place. Firms also need to see whether those processes are working, where they are not and when somebody needs to act.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [25 Years of Redbrick: Listening, Learning and Making Legal Work Better](https://redbricksolutions.co.uk/25-years-of-redbrick-listening-learning-and-making-legal-work-better/)
**Published:** October 6, 2026
**Author:** Chloe Cragg
**Content:**
## 2026 marks 25 years of Redbrick.
A quarter of a century is a significant milestone for any business. For us, it is an opportunity to look back at how much the legal sector has changed, how technology has evolved and how Redbrick has evolved alongside it.
It is also an opportunity to look ahead. Because while our experience spans 25 years, we are continuing to evolve — building on our strong foundations in conveyancing and developing Redbrick as a connected platform for the whole legal practice.
*“Reaching 25 years is a fantastic milestone for Redbrick, but what matters most is what we’ve learned along the way. We’ve spent 25 years listening to legal professionals, understanding the challenges they face and developing technology around the way they actually work.*
*Our roots are firmly in conveyancing, but the opportunity ahead is much broader. We’re continuing to develop Redbrick as a connected platform for the whole legal practice, giving firms the flexibility to bring more of their work together and work in a way that suits them. The legal sector will continue to change, and so will we.”*
**Martin MacDuff, Founder and Managing Director of** [**Redbrick Solutions**](https://redbricksolutions.co.uk/)
### ********It starts with listening********
For 25 years, we have spent time listening to the people who use our software.
What is slowing them down?
What is taking up too much of their time?
Where are they having to duplicate work?
What could simply work better?
Those conversations have always shaped what we build.
The legal sector has changed considerably since Redbrick was founded in 2001. Firms have become more digital, client expectations have changed, regulation has evolved and new technology has transformed what is possible.
Through all of those changes, our focus has remained the same: understanding how legal professionals actually work and finding practical ways to make their working day easier.
### ********Building on 25 years of experience********
Conveyancing has been at the heart of Redbrick for 25 years, giving us a deep understanding of how legal professionals work, the challenges they face and what they need from their technology.
But legal practices are not defined by one area of work. Many firms operate across multiple departments, with teams handling different types of matters while relying on the same people, processes and technology.
That is why we are continuing to develop Redbrick across the wider practice.
Our experience in [Conveyancing](https://redbricksolutions.co.uk/what-we-do/) provides a strong foundation, while our vision is broader. We are extending that expertise across areas including [Family](https://redbricksolutions.co.uk/family-law-case-management/), [Employment](https://redbricksolutions.co.uk/employment-law-case-management/), [Commercial](https://redbricksolutions.co.uk/commercial-law-case-management/) and [Wills & LPAs](https://redbricksolutions.co.uk/wills-and-lpa-case-management/), giving firms the flexibility to bring more of their practice onto one connected platform.
It is about making technology work more cohesively across the firm, rather than creating separate systems and processes for different areas of work.
### **********One platform. Less complexity.**********
As firms grow and their needs change, technology can easily become fragmented. Different systems for different teams can mean duplicated information, disconnected workflows and more for people to manage.
Our focus is on bringing more of those processes together.
Redbrick connects case management with tools and integrations, including Legal AI, Outlook, electronic signatures, secure client portal, automated client updates, Source of Funds, Biometric AML, Legal Forms, and digital HM Land Registry processes.
The aim is simple: less administration, greater control and a more connected way of working across the firm.
By bringing more of the technology firms rely on together, we can help teams spend less time managing systems and more time getting work done.
### ************Technology shaped by people************
After 25 years, we know that technology is only useful if it works for the people using it.
That is why our approach has always been grounded in listening and understanding the realities of legal work.
Our team combines technical knowledge with a deep understanding of the legal sector, and we continue to invest in both our people and our technology.
That commitment was recognised in 2026 when Redbrick won [Best Place to Work – Legal Suppliers at the British Conveyancing Awards](https://redbricksolutions.co.uk/redbrick-celebrates-best-place-to-work-win-at-the-british-conveyancing-awards/), as well as [Gold Employer of the Year at the SME Business Awards.](https://redbricksolutions.co.uk/redbrick-wins-gold-employer-of-the-year-at-the-sme-business-awards/)
These recognitions reflect something that has always mattered to us: the experience our customers have with Redbrick is shaped by our people every day.
### **************25 years of evolving with the legal sector**************
Reaching 25 years is a milestone, but it is also a reminder that standing still is not an option.
The legal sector will continue to change. New technology will create new opportunities. Client expectations will continue to develop, and firms will need systems that can adapt alongside them.
Our role is to keep listening and keep evolving.
That means continuing to develop Redbrick as a flexible, connected platform for the whole legal practice — bringing together the technology, tools and services legal professionals need, while supporting the different ways firms work.
Our focus is on making connected technology feel simple and practical: reducing unnecessary administration, improving visibility across matters and giving firms greater control over how they work.
**25 years of listening. 25 years of learning. 25 years of making legal work better.**
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [BWS Law’s Conveyancing Success with Redbrick](https://redbricksolutions.co.uk/streamline-your-conveyancing-process-see-the-results-at-bws-law/)
**Published:** April 1, 2025
**Author:** Chloe Cragg
**Content:**
#### **Watch the video below to hear BWS Law share their insights and experience** ⬇️
[BWS Law](https://www.bwslaw.co.uk/) offers a wealth of legal services for company, commercial, public sector, and private clients in the East Midlands. The firm takes pride in the excellent client care that they deliver and knew that to sustain this exceptional service in a rapidly evolving market, they required a legal case management solution to support their conveyancing offering.
BWS Law chose [Redbrick Solutions](https://redbricksolutions.co.uk/) to support both their team and clients throughout every stage of the legal conveyancing process. Hear directly from their team in the video below.
For more information about Redbrick Solutions’ [legal practice management software](https://redbricksolutions.co.uk/what-we-do/) and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact/), [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/), or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Beyond the premium: what PII renewals reveal about a firm's risk management](https://redbricksolutions.co.uk/beyond-the-premium-what-pii-renewals-reveal-about-a-firms-risk-management/)
**Published:** September 22, 2026
**Author:** Chloe Cragg
**Content:**
Professional indemnity insurance (PII) renewal is often treated as an annual pricing exercise. But it is also an opportunity for law firms to demonstrate how effectively they identify, manage and mitigate risk.
For insurers, claims history and premium are not the whole picture. A persuasive renewal submission should also show how risk is managed throughout the year: through clear governance, consistent operational controls and reliable processes.
Many risks arise not from the legal advice itself, but from missed deadlines, incomplete information, weak document control or poor visibility across a matter. As regulatory demands and fraud threats evolve, day-to-day operational discipline becomes central to a credible PII renewal story.
******Demonstrating control between renewals******
A resilient law firm is not one that never encounters problems, but one that can identify potential issues early and respond effectively. At renewal, that means being able to evidence the processes, information and controls behind its work.
Technology cannot eliminate risk, but the right systems can embed good practice in everyday workflows. Automated tasks and checks can reduce reliance on memory and manual processes; centralised document management, audit trails and reporting can give teams and managers clearer oversight.
The principle applies across practice areas: standardise the controls that matter, while allowing workflows to reflect different legal work. In practice, that means consistent matter opening, deadline management, supervision, document control and escalation, supported by evidence that key information was captured, actions completed and exceptions addressed.
Ultimately, it is about making every day processes clearer and easier to manage, while giving firms better oversight.
******Getting the right information at the right time******
Good controls are only valuable if a firm can demonstrate that they are working. A firm should be able to trace risk from policy to workflow, and from workflow to management oversight. When information is incomplete, difficult to locate or only becomes available late in the process, it can create unnecessary uncertainty for both legal teams and clients. This is particularly relevant in conveyancing, where the industry’s focus on upfront information aims to provide greater transparency earlier in the transaction.
Having key property information available at the outset can help firms identify potential issues sooner, support better decision-making and reduce the likelihood of unexpected complications further down the line.
******New technology, new responsibilities******
AI is changing both legal workflows and the risk landscape. Its use in drafting, summarisation, client communication and information analysis brings opportunities, but also questions about confidentiality, data security, accuracy, oversight and accountability.
The question is therefore not simply whether a firm is using technology, but for PII renewal, firms should be ready to explain where AI is used, what data it processes, who reviews its outputs and how errors or exceptions are handled. Human oversight remains essential.
AI should sit within clear, well-managed processes rather than operating separately from them.
********From annual renewal to year-round risk management********
Fragmented systems and informal workarounds make risk harder to see and controls harder to evidence. Firms should identify where information is rekeyed, responsibility changes hands or controls depend on individual memory. These are the points where a renewal review can expose avoidable vulnerability.
A more connected approach can help firms work more consistently across their wider practice. Case management, document management, legal forms, court bundling, digital onboarding, secure e-signatures, time recording and reporting can work together to give teams greater visibility and control, without forcing every practice area into an identical workflow. Ultimately, effective risk management brings people, processes, technology and information together. PII renewal is an annual test of that resilience, but the evidence is created every day.
**********Martin MacDuff, Founder & Managing Director at [Redbrick Solutions](https://redbricksolutions.co.uk/), comments:**********
*“A strong PII renewal is built throughout the year, not in the weeks before submission. Firms need to be able to show how risks are identified, how controls operate and how management knows they are working.* *That requires clear ownership and evidence that exceptions are recognised and acted upon.*
*Technology can strengthen visibility and accountability, but only within clear processes and human oversight. Whether using established case management systems or adopting AI, the principle is the same: strong renewal submissions do not simply describe risk controls; they demonstrate that those controls work.”*
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [Redbrick Solutions Supports Local Youth Football Team](https://redbricksolutions.co.uk/redbrick-solutions-supports-local-youth-football-team/)
**Published:** September 16, 2026
**Author:** Chloe Cragg
**Content:**
At [Redbrick Solutions](https://redbricksolutions.co.uk/), we’re proud to support the communities around us. As a business based in Oakham, supporting local organisations is something that matters to our team.
That’s why we were delighted to sponsor [Royce Rangers Football Club](https://www.roycerangersfc.co.uk/), a local youth football club helping young players enjoy the sport, develop their skills and, most importantly, be part of a team.
******Supporting the players on and off the pitch******
Our sponsorship has helped Royce Rangers with essential team kit, including tracksuit jackets and away shirts for the young players.
For a youth football team, having the right kit is about more than simply looking the part. It helps players feel part of a team and gives them something they can wear both on match days and around the club.
******Investing in the local community******
Local youth sport relies heavily on the commitment of volunteers, coaches, parents and local supporters. Support from local businesses can make a real difference, helping clubs meet the costs involved in keeping teams running and giving children the opportunity to continue playing the sport they love.
**Dave Dixon, Team Manager at Royce Rangers Football Club, told us:**
***“Generous sponsorship like that being offered by yourselves is hard to come by, so we are keen to use it in the most efficient manner and hopefully see the players through the remaining seasons that they have at Royce Rangers.”***
Our support will also extend beyond financial sponsorship. Royce Rangers are preparing to build a new clubhouse at the Rutland Showground, replacing its existing porta cabins. As finishing and decorating work will rely on volunteers, Redbrick plans to contribute time and practical support when the project begins, helping create a better environment for the young players and the wider club community. We’re pleased to be able to support the club not only through sponsorship but also by getting involved and helping make the new clubhouse a space the players can enjoy for years to come.
******Proud to support Oakham******
As a business rooted in Oakham, we’re proud to support local initiatives and organisations, particularly those that have a positive impact on young people and the wider community.
We wish all the Royce Rangers players the very best for the season ahead – and hope they enjoy wearing their new kit.
From everyone at [Redbrick Solutions](https://redbricksolutions.co.uk/), we’re proud to support the Royce Rangers and youth football here in Oakham.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [Enhancing client satisfaction through Redbrick Solutions' conveyancing case management software](https://redbricksolutions.co.uk/enhancing-client-satisfaction-through-redbrick-solutions-conveyancing-case-management-software/)
**Published:** February 27, 2024
**Author:** Chloe Cragg
**Content:**
Property law specialists at [Ratio Law](https://ratiolawlimited.co.uk/) provide expertise in all matters relating to commercial property, property finance, and buy to let residential property. The firm’s proficient team delivers an exceptionally high standard of service to its clients. Ratio Law value their efficient conveyancing services and sought a legal case management solution to enhance and complement their service offerings.
Redbrick Solutions’ [conveyancing case management](https://redbricksolutions.co.uk/what-we-do/) not only grants Ratio Law the crucial flexibility they need in workflows but also saves time in information inputting and document production. Redbrick actively worked with Ratio Law to design custom workflows, enabling the firm to efficiently progress matters utilising multiple triggers to automatically generate documents, emails, and text messages with just a simple click of a button.
**Sara Griffiths, Director of Ratio Law, comments,
*“Redbrick’s conveyancing software means we can fully cater to our clients’ needs and design our own workflows from scratch. This is particularly important given that our work does not fit with the ‘out of the box’ conveyancing workflows. It is refreshing to be able to fully gear up a system to work in a way that meets the needs of our clients, firm, and staff.”*** Ratio Law’s next steps are to utilise Redbrick’s online portal, allowing clients to track the progress of all their matters. The firm can also securely upload documents related to the property matter for clients to access at their convenience. Additionally, clients can securely submit any necessary documents back to the firm. Redbrick prioritises a stringent anti-fraud approach to provide maximum protection to law firms and their clients. The online portal incorporates the highest level of security, utilising two-factor authentication to ensure the secure sharing of sensitive information, such as bank details, mitigating the risks associated with email interception and fraud.
**Sara Griffiths continues,**
***“We look forward to continuing to enhance our client experience and developing our way of working to maximise our time carrying out legal work.”*** Ratio Law takes pride in the service they consistently deliver to their clients, with ongoing support from [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) to enhance their client experience.
For more information, please visit[ratiolaw.co.uk](https://ratiolawlimited.co.uk/) or [redbricksolutions.co.uk](redbricksolutions.co.uk).
**Categories:** Redbrick News
**Tags:** conveyancing case management, law firm, property, conveyancing law firm, legal practice management, legal technology, property law firm, conveyancing
---
### [Hodgkinsons Solicitors streamline their conveyancing process with Redbrick Solutions](https://redbricksolutions.co.uk/hodgkinsons-solicitors-streamline-their-conveyancing-process-with-redbrick-solutions/)
**Published:** December 19, 2022
**Author:** Chloe Cragg
**Content:**
Leading Lincolnshire law firm, [Hodgkinsons Solicitors](https://www.hodgkinsons.co.uk/), provide a comprehensive range of legal services to both commercial and private clients. The well-established firm pride themselves on their ability to resolve complex legal issues using creative and cost-effective solutions. The team aim to promote strong, long-term relationships and strive to uphold their outstanding reputation. To support the firm’s conveyancing offering, Hodgkinsons sourced a proactive case management system to streamline their conveyancing process, without compromising on quality, to benefit both their team and valued clients.
Prior to adopting [Redbrick Solutions conveyancing case management](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management), the team at Hodgkinsons were using a case management system with basic email functionality that did not meet their requirements. The firm wanted the ability to efficiently merge documents and send emails with ease and without printing. Redbrick Solutions provide seamless integration with Outlook preventing the firm from ever losing track of email correspondence. The two-way Outlook integration saves a significant amount of time compared to manually adding correspondence to a file, as all emails in and out are automatically copied to the correct matter. Redbrick also has no limit to the number of files that can be saved, which the firm have found very useful.
Redbrick enables users to save time at every stage of the process which results in a significant time saving overall, and the firm benefit from the ease and speed of sending out estimates with Redbrick’s quote tool. The quote tool auto-populates the data and calculates for the user, allowing fee earners to concentrate on fee-paying work, rather than producing quotes.
**Marie Leary, Director of Hodgkinsons Solicitors comments:
“I found that our account handler did exactly what was promised in terms of setting up and implementing the system. We were allocated a specific contact from the beginning who responded in a timely manner to any queries raised. Their organisational skills and ongoing communication resulted in a streamlined implementation process, with full training and support available throughout. I have found the company to be professional, to respond to queries in a timely manner and to have excellent customer service, both during the early stages of the implementation process and ongoing.”**
Hodgkinsons Solicitors take pride in their comprehensive offering and outstanding reputation, and Redbrick Solutions has assisted the firm to deliver a high level of service to their conveyancing clients.
For more information, please visit [hodgkinsons.co.uk](https://www.hodgkinsons.co.uk/) or [redbricksolutions.co.uk](http://www.redbricksolutions.co.uk).
**Categories:** Uncategorized
**Tags:** easy to use case management, efficiency, property
---
### [Spencer Elliott Property Lawyers enhance efficiency and risk management with Redbrick Solutions](https://redbricksolutions.co.uk/spencer-elliott-property-lawyers-enhance-efficiency-and-risk-management-with-redbrick-solutions/)
**Published:** September 19, 2023
**Author:** Chloe Cragg
**Content:**
Property law specialists, [Spencer Elliott Property Lawyers](https://www.spencerelliott.co.uk/), were first founded in 2016 by experienced lawyer, Elizabeth Spencer. Shortly after opening the doors the firm needed a solution to speed up the conveyancing process, saving them valuable time whilst delivering exceptional service to their clients. Spencer Elliott take pride in their personalised, approachable, and efficient conveyancing services and wanted a case management system to support their offering.
After meeting with Redbrick Solutions representatives, Spencer Elliott appointed Redbrick’s [conveyancing case management system](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) to enable the firm to increase efficiency, whilst progressing and growing the firm. Saving small amounts of time at every stage in the conveyancing process quickly adds up to make a significant difference. By making each matter more efficient the firm are able to grow the practice by increasing the number of matters handled, without increasing headcount.
Spencer Elliott have benefitted from multiple functionalities within Redbrick including the seamless integration with HM Land Registry’s electronic Document Registration service (e-DRS) enabling the firm to reduce the cost of registrations, minimise errors and reduce risk through electronic audit trails. Redbrick’s integration with SDLT also saves the firm a signification amount of time by pre-populating the data stored within Redbrick.
**Elizabeth Spencer, Director of Spencer Elliott, comments,
*“With the use of Redbrick, the submission time of land tax return forms has reduced from around 30 minutes to less than 3!”***
Redbrick’s fully customisable case management system offers the firm a reliable risk management solution. Redbrick delivers functionality that provides a full audit trail of everything that has happened on a matter which is stored in one easy to access place. Following key steps throughout the conveyancing process is essential to protect law firms and their clients, and Redbrick’s risk management solution enables firms to effectively demonstrate this and offers the benefit to easily run reports to meet compliance requirements.
**Elizabeth Spencer, Director of Spencer Elliott, continues,**
***“The team at Redbrick are always on hand with help and training and are always on top of updating the system to keep up with the constant changes in the conveyancing world, meaning that I never have to worry about falling behind. I am regularly asked by counterpart firms which system we use, and I have absolutely no hesitation in recommending Redbrick.”*** Spencer Elliott Property Lawyers are proud of the service and value they have provided to their clients and Redbrick Solutions continue to support the firm’s conveyancing offering.
For more information, please visit [spencerelliott.co.uk](https://www.spencerelliott.co.uk/) or [redbricksolutions.co.uk](https://redbricksolutions.co.uk/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm, property, conveyancing law firm, legal practice management, legal technology, property law firm
---
### [Behind Every Great Legal System Is a Great Support Team](https://redbricksolutions.co.uk/behind-every-great-legal-system-is-a-great-support-team/)
**Published:** June 29, 2026
**Author:** Chloe Cragg
**Content:**
When law firms evaluate legal technology, much of the conversation understandably centres around features, integrations, automation, and functionality.
Can the software improve efficiency? Will it reduce risk? Does it integrate with key partners? Can it help the firm deliver a better client experience?
These are all important questions.
However, one factor is often underestimated during the buying process, despite having a significant impact on long-term success: the quality of the support team behind the software.
The reality is that even the most sophisticated legal case management system will only deliver its full value when firms have access to knowledgeable, responsive support and a technology partner committed to their ongoing success.
At Redbrick Solutions, we believe support should never be an afterthought. It should be a fundamental part of the service.
**The Real Cost of Poor Support**
For many law firms’ technology sits at the heart of every transaction, communication, and client interaction.
When a system issue occurs, a workflow needs adjusting, or a team member requires guidance, delays in receiving support can quickly impact productivity, client service, and ultimately profitability.
Unfortunately, many firms have experienced the frustration of logging a support ticket and waiting days for a response, being passed between departments, or being told that enhancements and updates will incur additional charges.
What initially appeared to be a cost-effective software solution can become expensive when lost time, disruption, and reduced efficiency are considered.
That’s why the quality of ongoing support should be considered just as carefully as the software itself.
****Support That Evolves with Your Firm****
Implementing a new case management system is not the end of the journey, it’s the beginning of a long-term relationship.
As firms grow, processes change, regulations evolve, and client expectations increase. The technology supporting those firms must evolve alongside them.
**Because going live isn’t the finish line, it’s just the beginning.** At Redbrick, our team works closely with clients long after implementation has been completed.
Whether it’s helping a new member of staff get up to speed, advising on best practice legal workflows, assisting with integrations, or identifying opportunities to improve efficiency, our team becomes an extension of our clients’ own operations. That’s why we call them ‘Business Consultants’ not ‘Account Managers’, they are there to assist you in growing your business – because our unique billing model means that your success is our success.
Rather than simply resolving issues, we aim to help firms continuously improve the way they use technology.
****More Than Technical Support****
Effective support is about much more than answering questions.
It’s about understanding the commercial and operational pressures law firms face every day.
Our team works exclusively within the legal sector and supports conveyancers and legal professionals across the UK. This means when clients contact us, they’re speaking to people who understand the importance of meeting completion deadlines, managing caseloads efficiently, and maintaining exceptional levels of client service.
That sector expertise enables us to provide practical advice and meaningful solutions rather than generic technical responses.
**Continuous Innovation Without Unexpected Costs**
Legal technology should never stand still.
The regulatory landscape changes, client expectations evolve, and new opportunities emerge to streamline processes and improve efficiency.
That’s why ongoing maintenance, system enhancements, and product development are included as standard for all Redbrick clients.
Rather than requiring firms to budget for major upgrade projects every few years, we continually invest in the platform, delivering improvements that help our clients stay competitive, compliant, and productive.
This includes:
- Regular software enhancements and performance improvements
- Security updates and system maintenance
- New integrations with key industry partners
- Product innovations driven by client feedback
- Enhancements that help firms adapt to regulatory and market changes
For our clients, this means a future proof platform that continues to deliver value without unexpected costs or disruption.
****A Partnership Approach****
At Redbrick, we don’t measure success by the number of software licences we sell.
We measure success by the success of our clients.
That’s why we take a partnership approach to every relationship, working closely with firms to understand their goals, challenges, and ambitions.
Our clients know they can pick up the phone and speak to someone who understands their business, their workflows, and the critical role technology plays in delivering outstanding legal services.
It’s an approach that has helped us build long standing relationships with firms across the UK and maintain exceptionally high levels of client satisfaction.
**What Our Clients Say**
*“The team at Redbrick are always on hand with help and training and are always on top of updating the system to keep up with the constant changes in the conveyancing world, meaning that I never have to worry about falling behind.”*
***[Elizabeth Spencer, Director of Spencer Elliott](https://redbricksolutions.co.uk/spencer-elliott-property-lawyers-enhance-efficiency-and-risk-management-with-redbrick-solutions/)***
*“The transition to Redbrick Cloud was seamless. The level of service we received was exceptional; everything was handled quickly and professionally.”*
***[Dawn Pickett, Managing Director of DP Conveyancing](https://redbricksolutions.co.uk/dp-conveyancing-move-to-redbrick-cloud-how-switching-transformed-the-way-they-work/)***
*“We are extremely happy with Redbrick’s conveyancing case management software, and the service we receive is personal and excellent. The IT support is great, and we can always iron out any issues very quickly.”*
***[Jackie Pabla, Partner of QualitySolicitors Yates & Co](https://redbricksolutions.co.uk/enhancing-legal-processes-with-redbrick-solutions-legal-case-management/)***
****Investing in People as Well as Technology****
The best legal technology is built by great people and supported by great people.
That commitment to our team has been recognised through industry awards including Best Place to Work – Legal Suppliers at the British Conveyancing Awards 2026 and Employer of the Year (Gold Winner) at the SME Leicestershire & Rutland Business Awards 2026.
We believe there is a direct link between investing in our people and delivering exceptional service to our clients. When you work with Redbrick, you’re working with a team that is engaged, knowledgeable, passionate, and committed to helping your firm succeed.
****More Than Software****
Choosing a legal case management provider is about more than selecting technology.
It’s about choosing a partner that will support your firm for years to come.
From implementation and training through to ongoing support, maintenance, innovation, and future growth, Redbrick Solutions is committed to helping law firms get the maximum value from their technology investment.
Because great legal software isn’t defined solely by what it does.
It’s defined by the people standing behind it.
If you’re looking for a partner genuinely invested in your firm’s growth and success, we’d love to hear from you. Discover Redbrick Solutions and [book your demo](https://redbricksolutions.co.uk/book-a-demo/) today.
[](https://redbricksolutions.co.uk/who-we-are/)
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [Responsible AI for Law Firms – Security, Trust and Governance](https://redbricksolutions.co.uk/responsible-ai-for-law-firms-security-trust-and-governance/)
**Published:** August 27, 2026
**Author:** Chloe Cragg
**Content:**
AI is rapidly changing the way legal professionals work. From summarising lengthy documents to drafting correspondence and improving productivity, AI is helping law firms reduce administrative burden.
However, as AI adoption grows, so do the questions that surround security, compliance and trust. Before introducing AI into their legal practice, law firms need confidence that the technology they use is secure and designed with the legal sector’s unique requirements in mind.
****AI adoption in legal services****
The legal industry has always embraced digital technology that improves efficiency while protecting sensitive client information. AI is no different.
Today’s AI tools can help legal professionals:
- Summarise complex documents in seconds
- Draft client communications more efficiently
- Improve the quality and consistency of written content
- Reduce time spent on repetitive administrative tasks
- Surface key information more quickly
The opportunity is significant, but successful adoption depends on implementing AI responsibly.
****Why responsible AI matters****
For law firms, AI is not simply about automation. It is about maintaining client confidence, protecting confidential information and ensuring that technology supports professional judgement rather than replacing it.
Responsible AI means adopting solutions that are:
- Secure by design
- Transparent in how they operate
- Supported by appropriate governance
- Used with human oversight
- Developed with legal professionals in mind
These principles help firms benefit from AI while managing potential risks.
****Security should never be an afterthought****
Law firms handle highly sensitive information every day, making data security a fundamental consideration when evaluating AI technology.
Before adopting any AI solution, firms should ask questions such as:
- Where is our data stored?
- How is information protected?
- What security measures are in place?
- Does the solution meet our firm’s compliance requirements?
Choosing AI that prioritises security gives firms greater confidence that confidential information remains protected.
****The importance of UK-based data hosting****
For many firms, understanding where data is processed and stored is just as important as the AI capabilities themselves.
UK-based data hosting can provide greater reassurance by supporting compliance with UK data protection requirements and giving firms confidence over where their information resides.
When selecting an AI provider, organisations should consider how data residency aligns with their internal policies, client expectations and regulatory obligations.
******Governance builds confidence******
Introducing AI into legal practice should be supported by clear governance. As AI becomes more widely used across firms, having clear guidelines around how and when it should be used becomes increasingly important.
[Thomson Reuters](https://www.thomsonreuters.com/en/institute/c/future-of-professionals-legal) found that **34% of law firm professionals use AI that their organisation hasn’t approved**, highlighting the challenge firms face when AI adoption happens without clear oversight.
Effective AI governance helps firms:
- Define appropriate use cases
- Establish review and approval processes
- Ensure appropriate human oversight
- Manage risk effectively
- Promote consistent, responsible use across the business
Good governance isn’t about preventing people from using AI. It’s about giving legal professionals the confidence to use it safely and appropriately, with clear boundaries around where AI can support their work and where human judgement remains essential.
Rather than replacing legal expertise, AI should enhance it, helping professionals complete everyday tasks more efficiently while keeping people firmly in control.
********Building trust in legal AI********
Trust is essential when introducing any new technology into a law firm.
Legal professionals need confidence that AI is:
- Reliable
- Secure
- Transparent
- Built for professional use
- Supporting and not replacing legal judgement
By focusing on responsible implementation, firms can embrace AI while maintaining the high standards their clients expect.
**********AI will continue to play an increasingly important role in legal technology**********
The firms that benefit most will be those that adopt AI thoughtfully, balancing innovation with security, governance and trust.
Responsible AI is not simply about introducing new technology, it is about creating a secure foundation that enables legal professionals to work smarter, improve efficiency and continue delivering exceptional client service.
At Redbrick, we believe AI should empower legal professionals, not complicate their work. That’s why [Redbrick Legal AI](https://redbricksolutions.co.uk/redbrick-legal-ai/) is built directly into our [legal case management](https://redbricksolutions.co.uk/) platform, combining intelligent automation with secure UK-based data hosting and a commitment to responsible AI adoption.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [A Redbrick Q&A: Trends, Challenges and Opportunities in Legal Case Management](https://redbricksolutions.co.uk/a-redbrick-qa-trends-challenges-and-opportunities-in-legal-case-management/)
**Published:** July 14, 2026
**Author:** Freya Armstrong
**Content:**
Our Business Consultants play a vital role in helping law firms get the very best from their [legal case management software](https://redbricksolutions.co.uk/what-we-do/ "Conveyancing Case Management"), as well as establishing and building lasting partnerships. From implementation and onboarding, through to ongoing optimisation, they work in partnership with clients to ensure they maximise the value of their investment.
In this two-part Q&A series we sit down with Kudzai Chimenya, Business Consultant for the South West, to explore the realities of supporting modern law firms and the trends shaping the legal technology landscape.
In Part 1, Kudzai shared insights into her role at [Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/ "About Redbrick"), the importance of building and maintaining strong client relationships, and the satisfaction that comes from supporting firms to streamline their processes and achieve their business goals.
For Part 2 we turn our attention to the challenges and opportunities facing law firms today. Kudzai discusses the common inefficiencies she encounters, the Redbrick features clients value most (and the ones they often overlook), how expectations of legal technology are evolving, and her advice for law firms considering a new legal case management system.
## **1. ******What common inefficiencies do you see in law firms, and what advice would you give to firms looking to streamline their workflows?********
**KC:** One of the most common inefficiencies I see is firms still relying on paper-based or partially paper-based processes when many of those tasks could be managed digitally. Not only can these slow things down, but it can also make it harder to find information, collaborate effectively, and maintain consistency across the firm.*
*Another challenge is that many firms haven’t fully mapped out and standardised their workflows. Without clearly defined processes, it’s difficult to take advantage of the automation tools available within modern legal technology platforms. As a result, firms often miss opportunities to reduce manual work and improve efficiency.*
*My advice would be to take the time to review your processes, identify repetitive tasks, and document how you want work to flow through the business. Once those workflows are clearly defined, technology can do a lot of the heavy lifting and free up valuable time for lawyers and support staff.*
## **2. ******What’s one feature of Redbrick that clients consistently tell you they couldn’t work without?********
**KC:** *Many clients highlight workflow automation as one of the most valuable aspects of the system.*
*By automating repetitive administrative tasks such as document generation, emails, reminders, case progression and task allocation, firms can significantly reduce manual effort and minimise the risk of human error. This not only saves valuable time but also helps ensure processes are followed consistently across the business.*
*The result is a more streamlined operation where fee earners and support staff can spend less time on administration and more time focusing on clients and progressing matters. As caseloads grow and expectations increase, workflow automation enables firms to scale efficiently without compromising service quality or compliance.*
*It’s often one of those features that clients don’t fully appreciate until they start using it, but once it’s embedded into their day-to-day processes, they tell us they simply couldn’t work without it.*
## **3. ******Is there a feature that clients often overlook but could benefit from utilising in their workflows?********
**KC:** *One feature I think firms could get more value from is our Dashboards. Many firms use Redbrick every day to manage their matters but don’t always take full advantage of the reporting tools available to them.*
*Dashboards can be tailored to show the information that’s most important to a firm, whether that’s quote conversions, upcoming key dates, task assignments, team workloads, or other key business metrics. Having that information in one place makes it much easier to see what’s going on across the firm and spot areas that may need attention.*
*They’re particularly useful for firms with multiple departments or branches, as each team can have its own dashboard focused on the information most relevant to them. It’s a simple way to keep track of performance, balance workloads, and get a clearer picture of how the business is running.*
## **4. ******How have client expectations evolved in the legal technology industry over the past few years?********
**KC:** *Client expectations have changed significantly. Law firms are no longer looking for a system that simply stores case information and manages workflows, they expect technology to actively support the growth and success of their business.*
*Today’s firms want solutions that improve efficiency, reduce administrative burden, increase profitability and provide greater visibility into performance through meaningful reporting and insights. They’re looking for software that enables their teams to work smarter, not harder, while maintaining high standards of client service and compliance.*
*There’s also a much stronger emphasis on user experience. Intuitive interfaces, seamless integrations with other legal technologies, and automation that removes repetitive manual tasks have become essential rather than “nice-to-have” features. As the pace of change accelerates, firms are also keen to embrace innovations such as AI where it can deliver genuine value.*
*Perhaps most importantly, clients increasingly expect a true partnership from their software provider. They want a team that understands their objectives, offers ongoing guidance and support, and works collaboratively with them to maximise the value of their investment. It’s no longer just about buying software, it’s about choosing a technology partner that can help them adapt, grow and succeed over the long term.*
## 5. ****Have you observed any significant trends, patterns or challenges emerging through your interactions with clients?****
**KC:** *One of the biggest trends I’ve noticed is that firms are constantly looking for ways to work more efficiently without compromising the service they provide to clients. There’s a growing focus on automation, reducing admin, and finding smarter ways to manage workloads.*
*Clients are also looking for more sophisticated automation, particularly around conditional logic. Rather than having one workflow that fits every scenario, firms want systems that can automatically adapt based on different criteria, helping to reduce manual intervention and create more consistent processes.*
*We’re also seeing a significant shift in attitudes towards AI. A few years ago, many firms were cautious about adopting AI-powered tools, but today there’s much more interest in how AI can help with tasks such as drafting documents, summarising information, and improving productivity. The challenge is making sure AI is used responsibly. Firms need to think about data security, compliance, accuracy, and maintaining the right level of human oversight. AI can be a powerful tool, but it should support legal professionals rather than replace their expertise and judgement.*
*We’re also seeing firms move away from having lots of disconnected systems and look for a single platform that can manage more of their day-to-day operations.*
## 6. ****What advice would you give to firms considering implementing a new legal case management system?****
**KC:** *Start by focusing on your business goals rather than the software itself. Understand the challenges you’re trying to solve and what success looks like for your firm.*
*When evaluating a new case management system, it’s important to consider how user-friendly it is and whether it can be tailored to fit your firm’s processes. Every firm works differently, so having a system that can adapt to the way you work can make a huge difference.*
*Successful implementations aren’t just about choosing the right technology. They’re also about getting buy-in from users, providing effective training, and having clear processes in place. The firms that get the best results are usually the ones that see implementation as an opportunity to improve the way they work, rather than simply replacing one system with another.*
## 7. ****What excites you about the future of legal technology and the role it plays in helping law firms succeed?****
**KC:** *Having spent six years working in the legal industry before moving into legal technology, I’ve seen first-hand how much time legal professionals can spend on administration and manual processes.*
*What excites me most is how technology continues to remove those barriers and gives firms more time to focus on their clients and the work that really adds value.*
*I’m particularly excited by the continued development of automation and AI. We’re already seeing firms become much more open to embracing these technologies to streamline processes, improve productivity, and gain better insights into their businesses.*
*I also think there’s a growing expectation for technology to act as a central hub for a law firm, bringing together case management, reporting, communication, and other key functions in one place.*
*For me, the most exciting part is helping firms bridge the gap between technology and practice. Having worked on both sides, I understand the challenges law firms face and the opportunities technology can create, which makes it incredibly rewarding to help clients improve the way they work.*
## Final Thoughts
As Kudzai’s insights throughout this two-part series have shown, the role of legal technology extends far beyond managing cases. The right solution should help firms streamline processes, empower their people and provide the visibility needed to make informed business decisions. Combined with expert support and a genuine partnership, it can become a catalyst for long-term growth and success.
**At Redbrick Solutions, we’re committed to helping law firms make the most of their technology. Whether you’re looking to optimise your existing processes or are considering a new [legal case management](http://redbricksolutions.co.uk/what-we-do/) system, we’re here to help.**
[Download our brochure](https://redbricksolutions.co.uk/download-our-brochure-2025/) or [request a personalised software demonstration](https://redbricksolutions.co.uk/book-a-demo/) to discover how Redbrick can support your firms’ future.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [A Redbrick Q&A: Beyond the Software - Building Lasting Partnerships with Law Firms](https://redbricksolutions.co.uk/a-redbrick-qa-beyond-the-software-building-lasting-partnerships-with-law-firms/)
**Published:** July 7, 2026
**Author:** Freya Armstrong
**Content:**
Our Business Consultants play a vital role in helping law firms maximise benefit from their [legal case management software](https://redbricksolutions.co.uk/what-we-do/ "Conveyancing Case Management"), as well as establishing and building lasting partnerships. From implementation and beyond, they act as a trusted partner throughout a client’s journey with [Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/ "About Redbrick").
We spoke with Kudzai Chimenya, Business Consultant for the South West, to gain a deeper understanding of her role and the challenges facing modern law firms. Across this two-part Q&A series, she shares insight into working closely with clients, securing long term partnerships, common inefficiencies within law firms, the Redbrick features most relied upon (and most overlooked!), and key trends shaping the future of the legal technology sector.
In this first instalment, we’re exploring Kudzai’s role at Redbrick Solutions, what it takes to build and maintain a successful client relationship, and the impact of supporting firms to streamline their processes and achieve their goals.
## **1. ****How long have you been with Redbrick and what additional experience do you bring to your role?******
**KC:** *I’ve been with Redbrick since February 2025, working closely with law firms to help them get the most out of our software and services.*
*Before moving into legal technology, I spent six years working in the legal sector, so I understand many of the day-to-day challenges law firms face. My role is all about helping clients adopt our solutions successfully, improve the way they work, and make sure they’re getting real value from their investment in Redbrick.*
## **2. ****Can you tell us about the key responsibilities of your role at Redbrick and what a typical day looks like for you?******
**KC:** *My role is focused on helping clients get the most value from Redbrick throughout their journey with us.* *That includes delivering training, reviewing how firms are using the system, identifying ways to improve workflows, and working with clients to help them achieve their goals.*
*No two days are ever the same. One day I might be running training sessions, the next I could be helping a firm review their processes, discussing future plans, or working with our internal teams to make sure clients are getting the support they need.*
## **3. ****What do you enjoy the most about working closely with clients?******
**KC:** *What I enjoy most is building relationships with clients and helping them solve problems that make a real difference to their business.* *Because I’ve worked in the legal industry myself, I understand the pressures law firms face. It’s rewarding to help firms find better ways of working and see the impact that can have on their team and their clients.*
*I also enjoy seeing how clients grow in confidence over time. Watching a firm go from learning a new system to fully embracing it and using it to improve the way they work is one of the most rewarding parts of the job.*
## **4. ****What strategies do you use to build and maintain strong client relationships, and what does a successful client relationship look like to you?******
**KC:** *For me, it starts with understanding what success looks like for each client. Every firm is different, so it’s important to understand their goals, challenges, and the way they work.*
*A successful relationship is one where the client sees Redbrick as a partner that they can rely on rather than just another software provider. If a client feels comfortable picking up the phone for advice and trusts the recommendations we’re making, that’s a good sign we’ve built a strong relationship.*
## 5. **How do you establish trust with clients during implementation and continue to strengthen it over time?**
**KC:** *Trust starts with listening. During implementation, I spend time understanding what the firm wants to achieve and making sure expectations are clear from the beginning.*
*Over time, trust comes from being reliable, following through on commitments, and genuinely caring about the client’s success. If clients know you’re invested in helping them achieve their goals, trust naturally develops.*
## 6. **What kind of outcomes make you feel that you’ve made a real difference to a client’s law firm?**
**KC:** *For me, success is seeing clients make real improvements in the way they work.*
*It’s always rewarding when a firm tells us they’re saving time, reducing admin, improving consistency, or simply getting a clearer picture of what’s happening across the business because of changes we’ve helped implement. Knowing we’ve helped make their day-to-day work easier is incredibly satisfying.*
## 7. **Can you share with us the most rewarding feedback you’ve received from a client?**
**KC:** *One of the nicest pieces of feedback I’ve received was from a client who told me they saw me as an extension of their team rather than an external consultant.*
*For me, that’s exactly the kind of relationship I want to build. It means you’ve earned their trust, understand their business, and have genuinely helped them achieve their goals.*
## Coming Next Week in Part 2
We’ll explore the common challenges and inefficiencies facing law firms today, the Redbrick features our clients value most, how expectations of legal technology are evolving, and practical advice for firms considering a new legal case management system.
**At Redbrick Solutions, we believe choosing a legal case management system should be about more than software alone, it should be about finding a trusted partner that understands your firm’s goals and supports your long term success.**
To learn more about our intuitive, user-friendly [legal case management](http://redbricksolutions.co.uk/what-we-do/) software, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure-2025/ "Download our Brochure") or [request a personalised software demonstration](https://redbricksolutions.co.uk/book-a-demo/ "Request A Software Demonstration") today.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [The HMRC Tax Adviser Mandate: Why Disclaimers Alone Are No Longer Enough](https://redbricksolutions.co.uk/the-hmrc-tax-adviser-mandate-why-disclaimers-alone-are-no-longer-enough/)
**Published:** August 17, 2026
**Author:** Chloe Cragg
**Content:**
Let’s be honest about how Stamp Duty Land Tax (SDLT) has traditionally been handled across the property industry.
For years, conveyancers have been responsible for gathering the information needed for an SDLT return, calculating the tax due and submitting the return to HMRC – often while making it clear that they are not providing specialist tax advice.
For firms, this can create a difficult balance. SDLT calculations can become complex quickly, particularly where a transaction involves multiple dwellings, annexes, mixed-use property or trust structures. Yet the responsibility for getting the information right and submitting the return ultimately sits within the conveyancing process.
A disclaimer in a client care letter may help clarify the scope of a firm’s role, but it cannot remove the need for firms to have appropriate processes in place when they are involved in preparing and submitting an SDLT return.
**What has changed?**
The introduction of the HMRC Tax Adviser Mandate brings greater focus to the role firms play when dealing with tax-related matters on behalf of clients.
For conveyancers, this means reviewing existing SDLT processes is more important than ever. Firms need to consider how they capture client information, identify transactions that may require specialist tax input, maintain an audit trail and ensure returns are completed accurately.
The question is no longer simply **“Do we have a disclaimer?”** but **“Do we have the right process in place?”**
**The real cost of getting SDLT wrong**
The risks associated with SDLT are not limited to the tax itself.
According to data from [Stamp](https://redbricksolutions.co.uk/partners/stamp/), **53% of residential property transactions contain potential tax complexities**, including multiple dwellings, annexes, mixed-use properties and trust structures.
When these complexities are missed, the consequences can extend beyond an incorrect calculation. Firms may face additional work, client disputes, financial exposure and potential Professional Indemnity implications.
This makes having a consistent, auditable SDLT process an important part of managing risk across the conveyancing workflow.
**Using Technology to Improve SDLT Management**
Simply replacing one calculator with another doesn’t address the wider challenge. If your team is still manually collecting information, assessing complex transactions and transferring data between systems, there are still opportunities for errors to occur.
This is where technology can make a real difference.
[Redbrick Solutions](https://redbricksolutions.co.uk/) has partnered with [Stamp.Expert](https://redbricksolutions.co.uk/partners/stamp/) to integrate SDLT support directly into the conveyancing workflow, helping firms build a more consistent and transparent process into their day-to-day case management.
Through the integration, Redbrick users can:
**Capture information at source**
Trigger a secure fact-find directly from the matter, allowing clients to provide the information needed for their SDLT assessment.
**Identify potential complexity**
Use the information gathered to help distinguish straightforward transactions from those that may require additional tax expertise.
**Maintain a clear audit trail**
Keep the relevant information and documentation within the matter, creating a transparent record of the SDLT process.
**Access specialist tax expertise**
Where a transaction requires additional expertise, complex cases can be referred to independent tax specialists for advice and support with the SDLT return.
The result is a more structured approach to SDLT – helping firms reduce manual processes, improve visibility and ensure the right level of expertise is involved when it is needed.
**Moving beyond the disclaimer**
The HMRC Tax Adviser Mandate is an opportunity for conveyancing firms to take a closer look at how SDLT is managed within their wider case management processes.
A disclaimer can define responsibilities, but it shouldn’t be the firm’s only line of defence.
By combining clear processes, appropriate technology and access to specialist expertise, firms can take a more proactive approach to SDLT compliance – reducing avoidable risk while making the process simpler for both conveyancers and their clients.
**With Redbrick and [Stamp.Exper](https://www.stamp.expert/)t, SDLT becomes part of a connected, auditable workflow – rather than a last-minute calculation at the end of the transaction.**
[**See Redbrick and Stamp.Expert in action. Book your demo today.**](mailto:sales@redbricksolutions.co.uk?subject=Stamp%20Enquiry)
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [What the Government’s Homebuying Reform Roadmap Means for Legal Technology](https://redbricksolutions.co.uk/what-the-governments-homebuying-reform-roadmap-means-for-legal-technology/)
**Published:** July 20, 2026
**Author:** Chloe Cragg
**Content:**
*The roadmap is not simply about speeding up conveyancing. It is about building a more connected, transparent and data-led homebuying process – and legal technology has a central role to play.*
The Government’s Homebuying and Selling Reform Roadmap should not be viewed as another policy update for the conveyancing sector to watch from a distance. It is a clear indication of the direction of travel for the entire home-moving process.
At its heart, the roadmap is focused on reducing delays, improving transparency, cutting fall-throughs and making better use of digital tools and data across the transaction. The Government has set out ambitions to reduce transaction times by around four weeks, halve the number of sales that fall through and save first-time buyers an average of £650.
For the legal sector, these proposals reflect many of the changes the industry has already been working towards: better upfront information, less duplication, improved communication and a more joined up approach between all parties involved in a transaction.
The important point is that this is not only about digitising paperwork. It is about whether the sector can create a process where information is captured earlier, trusted more widely and shared more effectively. That is where legal technology becomes fundamental.
**A Shift Towards Upfront Information**
The move towards more comprehensive upfront information is one of the most significant themes in the roadmap. If implemented well, it has the potential to reduce avoidable enquiries, improve certainty and allow conveyancers to identify issues earlier in the process.
The sector has already been laying the groundwork for this through initiatives such as BASPI, the Buyer’s and Seller’s Property Information dataset. BASPI is designed to provide a single, consistent source of property information that can be used by estate agents, conveyancers, lenders and surveyors, helping to reduce duplication, delays and confusion.
[Redbrick Solutions](https://redbricksolutions.co.uk/) has also been involved in the wider industry work around standardised property data sharing. Redbrick has worked with the Home Buying and Selling Group on their Technology Group’s Property Data Trust Framework, which incorporated updated BASPI fields and an updated JSON schema to support more open, transparent and consistent property data sharing.
That matters because upfront information is only useful if it is accurate, structured and capable of moving through the transaction without being repeatedly rekeyed, questioned or duplicated. Collecting information earlier is part of the answer. Making that information usable, maintainable and shareable is the bigger challenge.
This thinking also extends beyond property information. There is growing industry discussion around whether identity and AML checks could be completed once and securely reused by relevant parties throughout the transaction. If achieved safely and responsibly, that would reduce duplication, improve the client experience and allow professionals to focus more time on the legal and advisory work that genuinely requires their expertise.
**Legal Technology Is Moving From Case Storage to Transaction Enablement**
Conveyancers are already operating under significant pressure. Client expectations are rising, compliance requirements continue to increase and many firms are still dealing with too much manual administration across the transaction.
Too much time is still spent responding to status requests, chasing third parties, rekeying information and moving between disconnected systems. These are not minor inefficiencies. Across a busy conveyancing department, they directly affect capacity, profitability, staff wellbeing and client experience.
This is why the role of the legal case management system is changing. It is no longer simply a place to store matter information. Increasingly, it is the operational hub through which data, documents, tasks, communications, compliance checks and client updates need to flow.
The firms that will be best placed for reform are those that understand this now. They will not wait for regulatory change before reviewing how information is captured, how workflows are managed and how clients and stakeholders are kept informed.
This is where the conversation needs to move beyond traditional case management. For conveyancing firms, the real value lies in technology that connects the key stages of the matter: digital onboarding, AML and source-of-funds checks, client communication, document management, workflow automation, reporting and secure collaboration. The firms that gain the most will be those that use technology not just to record what has happened, but to actively manage what needs to happen next.
**Transparency Is No Longer a “Nice to Have”**
Transparency has become a basic expectation. Clients are used to tracking deliveries, accessing banking information instantly and receiving proactive updates from service providers. It is therefore unsurprising that they expect greater visibility when they are dealing with one of the most important and stressful transactions of their lives.
Real-time case tracking, automated updates and secure online portals are becoming essential parts of the client experience. They do not replace the conveyancer. They reduce avoidable chasing, create reassurance and allow conveyancers to spend more time on the work that adds real value.
The Government’s roadmap reflects what many law firms are already seeing in practice: when clients, estate agents and other stakeholders have easier access to appropriate information, communication improves, expectations are better managed and unnecessary friction is reduced.
**Connected Systems Will Define the Next Phase of Legal Technology**
The most significant implication for legal technology providers is connectivity. The future homebuying process will not be solved by one organisation, one platform or one part of the market working in isolation.
A property transaction involves conveyancers, estate agents, lenders, search providers, identity verification providers, HM Land Registry, surveyors, managing agents and, of course, buyers and sellers. The roadmap recognises this as a whole-system challenge, with reform intended to be developed in collaboration with property professionals and consumers.
For technology providers, the challenge is therefore not simply to build more features. It is to support better information flow between the systems and organisations that already form part of the transaction ecosystem.
That is why industry initiatives such as BASPI and the Property Data Trust Framework are important. They help create a shared language for property data. Without common standards, digital transformation risks becoming a series of disconnected tools, each solving a narrow problem but failing to improve the transaction as a whole.
**The Opportunity for Law Firms**
For law firms, the roadmap should be seen as an opportunity to review how ready their processes are for a more data-led future.
Key questions include:
- How much information is still being manually rekeyed?
- How easily can clients provide information securely at the outset?
- Can matter data be reused across documents, workflows and communications?
- How visible is progress to clients and stakeholders?
- Are integrations reducing work, or are teams still bridging gaps manually?
- Is the firm’s technology helping fee earners manage complexity, or adding another layer of administration?
These questions matter because reform will not be achieved by policy alone. It will be delivered through the everyday systems and processes used by property professionals.
*“Many of the themes in the Government’s Homebuying and Selling Reform Roadmap reflect the direction the conveyancing sector has already been moving in.”* **says Martin MacDuff, Managing Director of [Redbrick Solutions](https://redbricksolutions.co.uk/).**
*“The focus on earlier information, better data sharing and improved transparency is ultimately about reducing duplication and helping all parties work from a more reliable set of information. Technology has a major role to play, but it has to support the way professionals work in practice. The opportunity now is to create a more connected process that benefits conveyancers, clients and the wider home-moving market.”*
**Looking Ahead**
The roadmap sets out a phased approach to reform, recognising that sustainable change will require the right tools, standards, skills and industry capacity.
That phased approach is welcome, because meaningful reform must be practical. Conveyancers need technology that supports compliance, improves efficiency and protects the quality of legal work. Consumers need a process that feels clearer, faster and less uncertain. The wider market needs better information flow and greater confidence that transactions will progress.
The focus is now moving beyond digitisation alone. The next phase is about connection: connected data, connected systems and connected professionals working from information they can trust.
For legal technology providers, the opportunity is to support that transition by improving information flow, reducing friction and helping firms prepare for a more transparent, data led conveyancing process.
For law firms, the message is equally clear: the future of conveyancing will not be defined by those who simply digitise existing processes. It will be shaped by those who use technology to create better, more connected and more confident home moving experiences.
[**Book a personalised demonstration of our end-to-end digital conveyancing platform**](https://redbricksolutions.co.uk/book-a-demo/)
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [Redbrick Solutions announces the latest release of its award-winning legal technology platform](https://redbricksolutions.co.uk/redbrick-solutions-announces-the-latest-release-of-its-award-winning-legal-technology-platform/)
**Published:** July 9, 2026
**Author:** Chloe Cragg
**Content:**
We’re excited to introduce the latest version of Redbrick Solutions’ [legal case management](https://redbricksolutions.co.uk/), bringing further enhancements to our end-to-end digital legal technology platform designed to help law firms work smarter. This release includes a significant upgrade to Redbrick Legal AI, now powered by Microsoft Azure OpenAI, delivering faster, more intelligent AI capabilities alongside a range of new features and performance improvements.
****The software’s new headline features include the following:****
- **Redbrick Legal AI Development:** A key highlight of the latest release is the enhancement of Redbrick Legal AI through Microsoft Azure OpenAI integration. The upgrade provides law firms with a more flexible, secure and scalable way to leverage AI, whether through their own Azure OpenAI environment or Redbrick’s managed configuration, enabling intelligent automation while maintaining control over deployment and security requirements, with all data remaining in the UK.
- **Klyant Legal Accounting Enhancements:** Redbrick’s latest enhancements to its Klyant integration make it easier for firms to manage accounting tasks directly from within their case management system. New configurable Account Links provide shortcuts to common actions, reducing clicks and helping teams complete tasks more efficiently.
- **InfoTrack Search Integration:** The update also includes integration with InfoTrack, allowing users to order and access all Infotrack services from directly within Redbrick. This provides a more connected experience, reducing the need to switch between systems and helping legal teams manage matters more efficiently from one central platform.
- **And many more!**
As part of Redbrick Solutions’ unique business model, existing clients receive the latest version of our legal case management software at no extra cost, along with ongoing support and training.
****Jo Hodges, Sales & Marketing Director of Redbrick Solutions, comments,****
****“This latest update is another step in our commitment to helping law firms get more from their technology. By bringing together smarter tools, enhanced Redbrick AI capabilities and connected technology within our end-to-end digital platform, we’re helping legal teams save time, work more efficiently and feel confident about the future.”****
For more information about Redbrick Solutions’ innovative [legal case management software](https://redbricksolutions.co.uk/) and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact-sales/) or [request a personalised software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
[](https://redbricksolutions.co.uk/who-we-are/)
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Moving Spencer Elliott Property Lawyers Forward with Redbrick Cloud](https://redbricksolutions.co.uk/moving-spencer-elliott-property-lawyers-forward-with-redbrick-cloud/)
**Published:** July 2, 2026
**Author:** Chloe Cragg
**Content:**
**“Moving to Redbrick Cloud has changed the way we work for the better.”**
Property law specialists, [Spencer Elliott](https://www.spencerelliott.co.uk/), have made the move to Redbrick Cloud with ease, benefiting from Redbrick Solutions’ secure, fully managed cloud-based [legal case management](https://redbricksolutions.co.uk/) platform built specifically for law firms.
Spencer Elliott takes pride in delivering a personalised, approachable, and efficient conveyancing service, and their move to [Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/) fully supports and strengthens this commitment. With its rich functionality, including tailored workflows, client communication tools and Legal AI, alongside robust security features such as UK-based cloud servers, Cyber Essentials compliance, two-factor authentication (2FA) secure document sharing and a client case-tracking portal, the platform enables the team to continue delivering a responsive, efficient and client-focused service.
**Elizabeth Spencer, Director of Spencer Elliott, comments,**
***“Redbrick Cloud allows me to work from anywhere, so I can quickly and easily access client files wherever I am. It’s made everything more efficient and significantly quicker, helping me stay on top of work without delay.”***
By bringing everything together in one secure, cloud-based platform, Redbrick Cloud supports a smoother, more responsive way of working that keeps pace with the demands of modern conveyancing.
**Elizabeth Spencer, Director of Spencer Elliott, continues,**
***“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”***
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions, comments:**
***“We’re delighted that Spencer Elliott has chosen to move to Redbrick Cloud. More firms are seeking simpler, more secure and cost-effective hosting solutions, and Redbrick Cloud is designed to deliver exactly that.”***
[Contact us today](https://redbricksolutions.co.uk/contact-sales/) to learn more about Redbrick Cloud and how our secure, fully managed hosting platform can support your firm. Whether you’re looking to improve performance, reduce costs, simplify your IT infrastructure or move to a more flexible cloud-based environment, our team is here to help.
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Inside Redbrick: Features, Workflows & Functionality ⬇️](https://redbricksolutions.co.uk/inside-redbrick-features-workflows-functionality/)
**Published:** June 16, 2026
**Author:** Chloe Cragg
**Content:**
**Make Everyday Work Simpler**
Wondering if Redbrick is the right fit for your law firm? [Book a demo](https://redbricksolutions.co.uk/book-a-demo/) and see how teams are streamlining workflows, improving visibility, and saving time with Redbrick’s legal case management software.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [The 'User Error' Insurer Trap: Is Your Firm Genuinely Protected?](https://redbricksolutions.co.uk/the-user-error-insurer-trap-is-your-firm-genuinely-protected/)
**Published:** June 11, 2026
**Author:** Chloe Cragg
**Content:**
If you ask any property lawyer how they manage their SDLT compliance, they will likely point to the indemnity policy of their chosen software calculator. “Our provider carries £1 Million in PI cover,” is the standard reassurance.
But if you read the fine print of almost every generic calculator’s insurance policy, you will find a glaring, dangerous exclusion:
*“**User Input Errors are strictly excluded from coverage.**“*
If a member of your staff misinterprets a client’s complex family structure, misses a minor mixed-use detail on a boundary plan, or simply misclicks a dropdown menu on a manual form, the calculator’s mathematics will be absolutely perfect – but the output will be catastrophically wrong.
Because the data entered was flawed, the software’s insurer will classify the incident as “User Error” and void the coverage instantly. The entire financial fallout bounces straight back to your firm.
With SDLT errors now ranking as the #1 source of PI claims against conveyancers **–** costing an average of **£43,000** per claim once you factor in excess fees, defence costs, and subsequent three-year premium hikes **–** relying on manual data entry is a catastrophic commercial gamble.
**Stop Touching the Data**
You cannot solve a manual data-entry problem with a slightly faster calculator. The only way to truly protect your firm is to structurally remove your fee-earners from the data-entry process entirely.
Through the **[Redbrick x Stamp.Expert integration](https://redbricksolutions.co.uk/partners/stamp/)**, we have engineered a workflow that permanently eliminates translation and transcription risks:
● **The Client Owns the Input:** By triggering the secure Stamp link from your Redbrick portal, the client inputs their own personal and property facts directly. Your staff never touch the raw data entry, eliminating ‘User Input Error’ on your end.
● **The Dual Shield Indemnity:** For standard files, you receive a certified CQS-compliant calculation and audit trail. For complex files, the case is routed to our independent tax panel. These specialists provide the legal advice, certify the calculation, and carry **£1M+ in individual Professional Indemnity insurance** to cover the advice.
The result? The transaction proceeds seamlessly within your Redbrick workflow, your client receives expert protection, and the legal liability is permanently shifted off your balance sheet.
Don’t let a simple typo threaten your firm’s Agent Services Account. Upgrade your risk management today.
[**Request Your Redbrick & Stamp** **Integration Call**](mailto:sales@redbricksolutions.co.uk?subject=Stamp%20Enquiry)
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [A Smarter Move to Redbrick Cloud for Fairstep Solicitors](https://redbricksolutions.co.uk/a-smarter-move-to-redbrick-cloud-for-fairstep-solicitors/)
**Published:** May 19, 2026
**Author:** Chloe Cragg
**Content:**
Fairstep Solicitors have successfully transitioned their legal case management system to [Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/) – Redbrick Solutions’ secure, fully managed cloud platform designed specifically for law firms.
Known for their personal and professional approach, [Fairstep Solicitors](https://www.fairstep.co.uk/) pride themselves on delivering a proactive service to every client. The move to Redbrick Cloud provides the firm with a secure, reliable and fully managed environment that supports their commitment to delivering an efficient, high-quality client experience.
Following a review of their existing setup, the firm identified Redbrick Cloud as a more cost-effective and reliable solution that better supports their day-to-day operations.
A key advantage of the move is the simplicity of working with a trusted provider for both their case management system and hosting environment. This reduces operational complexity and delivers a more reliable experience.
**Aiden Jakubik, Head of Residential Conveyancing at Fairstep Solicitors, comments,**
***“Since moving to Redbrick Cloud, we’ve seen a real improvement in the way we work. The transition was effortless, and the system is noticeably faster and more reliable. Having everything managed in one place has taken away a lot of unnecessary complexity.”*** Fairstep now has access to end-to-end support from the Redbrick team, giving them a single point of contact for both their case management system and hosting environment.Redbrick Cloud delivers a secure, flexible and fully managed hosting solution designed specifically for law firms. Hosted in the UK and maintained by experienced IT specialists, it provides clients with peace of mind, improved efficiency, and a future-proof platform for their legal operations.
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions, comments,**
***“We’re delighted that Fairstep has chosen to move to Redbrick Cloud. More firms are looking for simpler, more secure and cost-effective hosting solutions, and Redbrick Cloud is designed to deliver exactly that.
Our focus is on removing the complexity of technology, so firms can concentrate on what matters most—delivering excellent client service.”*** [Contact us today](https://redbricksolutions.co.uk/contact-sales/) to learn more about Redbrick Cloud and how our secure, fully managed hosting platform can support your firm. Whether you’re looking to improve performance, reduce costs, simplify your IT infrastructure or move to a more flexible cloud-based environment, our team is here to help.
[](https://redbricksolutions.co.uk/who-we-are/)
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Redbrick Wins Gold Employer of the Year at the SME Leicestershire & Rutland Business Awards](https://redbricksolutions.co.uk/redbrick-wins-gold-employer-of-the-year-at-the-sme-business-awards/)
**Published:** May 12, 2026
**Author:** Chloe Cragg
**Content:**
**[Redbrick Solutions](https://redbricksolutions.co.uk/) is proud to announce that it has been named Gold Winner in the Employer of the Year category at the SME Leicestershire & Rutland Business Awards 2026.**
The [SME Leicestershire & Rutland Business Awards](https://eventsandpr.co.uk/sme-leicestershire-business-awards/) celebrate the achievements and successes of businesses across the region, recognising organisations that demonstrate excellence within their industry and commitment to their people and customers.
The Employer of the Year award recognises businesses that go above and beyond to create an exceptional workplace culture, invest in employee wellbeing and development, and build an environment where teams can thrive.
For Redbrick Solutions, the award reflects the company’s continued focus on creating a supportive, collaborative and forward-thinking culture for its growing team.
**Jo Hodges, Sales & Marketing Director of Redbrick Solutions, comments,**
***“This recognition means a huge amount to us because it reflects the culture we’ve worked so hard to build as a business. At Redbrick, our people are at the centre of everything we do. We believe that creating a positive, supportive and flexible working environment not only helps our team thrive personally and professionally but also enables us to deliver the highest level of service and innovation to our clients. The legal technology sector is fast-moving and demanding, and we know that investing in our people is one of the most important things we can do as a business. From professional development opportunities and wellbeing support to encouraging collaboration and maintaining a strong team culture.
A huge thank you goes to our staff, clients and partners for their continued support and for being part of the Redbrick journey.”***
Winning Employer of the Year marks a significant achievement for the entire Redbrick team and recognises the passion and dedication they bring to the business every day.
As winners of the Leicestershire & Rutland Business Awards, the team is proud to now be heading to the National SME Awards later this year, continuing to demonstrate the same dedication and commitment that drives everything Redbrick does.
As [Redbrick Solutions](https://redbricksolutions.co.uk/) continues to grow and evolve, the business remains committed to maintaining the people-first culture that has helped shape its success, alongside its mission to deliver innovative [legal case management software](https://redbricksolutions.co.uk/what-we-do/) to law firms across the UK.
If you’re looking for a partner genuinely invested in your firm’s growth and success, we’d love to hear from you. Learn more about Redbrick Solutions and [book a demo here](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Why the May 2026 SDLT Rules Mean It’s Time to Resign as an Unpaid Tax Collector](https://redbricksolutions.co.uk/why-the-may-2026-sdlt-rules-mean-its-time-to-resign-as-an-unpaid-tax-collector/)
**Published:** April 28, 2026
**Author:** Chloe Cragg
**Content:**
*Written Paul Wood, COO at [Stamp.Expert](https://redbricksolutions.co.uk/partners/stamp/)*
If you’re reading this between dealing with broken property chains, chasing down local authority searches, and managing stressed clients, thank you for your time. I know exactly how busy conveyancing departments are right now.
I want to talk to you about something that’s coming down the track in May 2026. You’ve probably seen the headlines about the Finance Bill 2025-26 and HMRC’s new “Tax Adviser” registration rules.
When legislation like this drops, it’s easy to get lost in the jargon. So, I want to take off my compliance hat for a moment, step away from the regulatory terminology, and translate what this actually means for you, your team, and your firm on a day-to-day basis.
Because the reality is, the rules of the game are changing. And the old ways of doing things are about to become incredibly risky.
### The Death of the Disclaimer
For years, the property industry has operated on a bit of an unspoken agreement. Conveyancers would sort out the Stamp Duty Land Tax (SDLT) to help the client and get the deal over the line, but protect themselves with a standard line in the client care letter: *“We will file your return, but we do not give tax advice.”*
From May 18th, 2026, that sentence effectively becomes legally void.
Under the new rules, the physical act of fi ling an SDLT return legally defines your firm as a Tax Adviser. You cannot disclaim an action you are actively executing. If you submit the return, you own the liability for the calculation.
### What HMRC is Actually Looking For (And What it Costs)
Historically, to get into real trouble with HMRC over a tax return, there had to be an element of ‘Dishonest Conduct’. That bar has now been lowered significantly to something called **‘Sanctionable Conduct.’**
In plain English? If a junior member of staff makes a simple data-entry error, or uses a free online calculator that misses a complex relief, HMRC no longer views that as just an “honest mistake.” In a negligence tribunal, relying on a basic calculator is now seen as a failure to meet their mandatory “Standard for Agents.”
And the financial reality of these mistakes is sobering. Across our platform, the average liability for a missed complexity on a non-standard case is **£16,360.**
### The “Strike System” and The Contagion Risk
What concerns me most for the firms we speak to isn’t just the initial fine—it’s how HMRC intends to police this new register. They are introducing what essentially amounts to a “strike system” against your firm’s Agent Services Account (ASA).
Every mistake made by any fee-earner or secretary counts toward the firm’s total. Here is how quickly it escalates:
● **Strike 1:** A penalty of 70% of the tax loss, plus a mandatory audit of your last 12 months of fi lings.
● **Strikes 2 to 5:** The penalty jumps to 85%. If the error is over £7,500, your firm faces mandatory public listing (the “name and shame” register).
● **Strike 6:** A 100% penalty and your firm’s ASA account is completely suspended. You physically lose the ability to fi le SDLT returns, bringing your property department to a grinding halt.
There is also a hidden trap we are calling the **“Contagion Risk”**. Because HMRC’s powers now extend to the ‘Relevant Individuals’ running the firm, if just one Partner is late on their personal self-assessment tax return, it can trigger the suspension of the entire firm’s right to fi le SDLT. You are only as compliant as your least compliant Partner.
### Where Are the Mistakes Actually Happening?
Having analysed many thousands of transactions, we usually see risk entering a firm through three very normal, human doors:
1. **The Admin Trap:** Junior staff trying their best to “interpret” a client’s complex history to key the data into the HMRC portal.
2. **The Calculator Fallacy:** Relying on basic online tools that simply aren’t built to fl ag complex issues like Mixed-Use properties, Annexes, or Trust beneficiaries.
3. **The “Helpful” Fee-Earner:** A brilliant lawyer providing off-the-cuff advice on a surcharge just to “keep the deal moving.”
### A Simple Solution: Compliance by Design
I’ve spent my career building processes that make businesses safer and more efficient. The best way to manage a risk is not to add more layers of manual checking; it’s to design the risk out of the process entirely.
That is why we built [Stamp.Expert](https://www.stamp.expert/) to remove the human element of risk from your office.
Instead of your team keying in data, we use a Client-Led Input system. You send a secure link, and the client provides their own facts. If our engine flags the case as complex (which happens in about 53% of transactions), we route it directly to our panel of independent, fully insured tax experts.
They provide the advice. They take the legal liability. The risk never even touches your fi rm’s balance sheet.
The May 2026 deadline is approaching fast, but there is a very simple fi x. It’s time to protect your practice, protect your partners, and finally resign from your role as an unpaid tax collector.
If you’d like to see how easily we can integrate this safety net into your firm, please do get in touch. We’re always here to help.
*Paul Wood is the Chief Operating Officer at [Stamp.Expert](https://www.stamp.expert/), specialising in risk management, compliance, and operational efficiency for the UK property sector.*
---
[](https://register.gotowebinar.com/register/8623549316313827165)
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [tmGroup and Redbrick announce quote tool integration to help conveyancers win more instructions, faster.](https://redbricksolutions.co.uk/tmgroup-and-redbrick-announce-quote-tool-integration-tmquote/)
**Published:** April 21, 2026
**Author:** Chloe Cragg
**Content:**
**An integration between[ Redbrick Solution](https://redbricksolutions.co.uk/)s and [tmGroup’s](https://redbricksolutions.co.uk/partners/tmgroup/) digital conveyancing quote solution, tmQuote, will enable over 3,000 Redbrick users to convert enquiries into instructions more quickly and efficiently.**
In an unpredictable, highly competitive market, speed and professionalism at the point of enquiry are critical. [tmQuote](https://redbricksolutions.co.uk/tmquote/) enables firms to respond instantly with branded, compliant quotes helping turn first impressions into confirmed instructions.
### **Turning new business enquiries into instructions**
Many firms still rely on manual quoting processes, leading to delays, inconsistent pricing, and lost opportunities.
The tmQuote – Redbrick integration now enables Redbrick users to:
- Generate instant, fully branded conveyancing quotes
- Deliver consistent, compliant pricing aligned to SRA and CLC requirements
- Provide self-serve digital quotes via their website
- Track quote performance, conversions and revenue
- Move from quote to case creation in one workflow, with client data flowing securely across platforms
**Martin Macduff, Managing Director, Redbrick Solutions stated:**
*“We’re excited to partner with tmGroup to bring tmQuote into the Redbrick platform. As a leading legal case management system, Redbrick is focused on helping firms work more efficiently, and this integration enables our customer firms to respond faster to new instruction enquiries, improve client experience, and secure more business. We’re pleased to make this available to our clients as part of our ongoing platform development.”*
**Matthew Green, CEO, tmGroup said of the integration:**
*“Firms that respond first and with accuracy and credibility are the firms who win work. tmQuote gives conveyancers that edge – combining speed, consistency, and insight to drive more instructions. Our partnership with Redbrick extends this to thousands more firms across England and Wales.”*
### **Availability**
[tmQuote](https://www.tmgroup.co.uk/technology/tmquote/) is available now via tmGroup and through [Redbrick Solutions.](https://redbricksolutions.co.uk/tmquote/)
Find out more or book a demo:
<https://www.tmgroup.co.uk/technology/tmquote/>
<https://redbricksolutions.co.uk/tmquote/>
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [Building the High Performance, Compliant and Profitable Law Firm of The Future](https://redbricksolutions.co.uk/building-the-high-performance-compliant-and-profitable-law-firm-of-the-future/)
**Published:** March 3, 2026
**Author:** Freya Armstrong
**Content:**
## The conveyancing landscape is rapidly evolving. Rising regulatory pressure, increasing fraud risk, tighter margins and growing client expectations mean firms can no longer rely on disconnected systems and reactive compliance.
Redbrick Solutions is excited to announce, ‘The Modern Conveyancer’. A roadshow of one day events designed for forward thinking leaders who want to build a more proactive, compliant and profitable firm.
Across each day we will explore how high-performing conveyancing firms are built on connected data, intelligent workflow, robust financial control, digital trust and well trained teams. Through practical sessions, industry experts will share their insight on:
## **Market, risk and the regulatory horizon**
Understand market trends and the latest transaction data, identifying where risk and delays are really entering the conveyancing process. We will examine the growing impact of digital identity, property fraud and evolving regulation and look at how better use of data and upfront information can reduce abortive work, improve efficiency and strengthen transaction outcomes.
## **Digital identity, AML and fraud prevention**
Explore the changing fraud landscape in conveyancing, and how digital ID verification, source of funds checks and ongoing monitoring can be seamlessly integrated into your client journey to balance speed with robust compliance.
## **Financial control, client money and profit protection**
Discover how a modern legal finance stack; utilising automated bank feeds, faster reconciliation, integrated payments, real-time analytics and emerging AI can drive efficiencies, strengthen management oversight, streamline compliance processes and elevate firm wide growth.
## **The connected conveyancing ecosystem**
Explore how “best in class” conveyancing workflows connect case management, searches, AML, accounting and client communication into one streamlined process. Learn how automation and AI are already saving firms hours per file and increasing capacity without increasing headcount.
## **Compliance, competence and future proofing your team**
Analyse what the SRA and lenders are focused on and how poor processes and undertraining create regulatory exposure. Examine how to embed competence, audit trails and defensible workflows into daily operations and how to prepare staff for AI assisted working and increasing digital compliance.
There will also be the opportunity to take part in an interactive panel and audience clinic tackling real challenges faced by firms today.
**Responsible for performance, compliance or growth in your firm? This event is designed with you in mind.**
Delivered in partnership with [tmGroup](https://redbricksolutions.co.uk/partners/tmgroup/ "tmGroup"), [Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/ "Thirdfort"), [Klyant Legal Accounting](https://redbricksolutions.co.uk/partners/klyant-legal-accounting-software/ "Klyant Legal Accounting Software") and [IQ Legal Training](https://iqlegaltraining.com/ "IQ Legal Training") to feature leading experts from across compliance, technology, finance and training.
---
**Limited places available; book now using the links below to secure your space at Newcastle or London.**
## **Newcastle**
**DATE:** Thursday, 14th May 2026
**TIME:** 9:00am – 4:45pm
**VENUE:** Royal Station Hotel. NE1 5DH
**PRICE:** £30.00 per delegate
[Secure your ticket for Newcastle](https://buytickets.at/redbricksolutions/2091378)
## **London**
**DATE:** Tuesday, 4th June 2026
**TIME:** 9:00am – 4:45pm
**VENUE:** Park Plaza London Waterloo. SE1 7DP
**PRICE:** £30.00 per delegate
[Secure your ticket for London](https://buytickets.at/redbricksolutions/2091379)
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [From Collaboration to Cloud-First Success: Redbrick Solutions and Onward](https://redbricksolutions.co.uk/from-collaboration-to-cloud-first-success-redbrick-solutions-and-onward/)
**Published:** April 7, 2026
**Author:** Chloe Cragg
**Content:**
Award-winning legal case management provider [Redbrick Solutions](https://redbricksolutions.co.uk/) is delighted to partner with comprehensive IT provider [Onward Professional Services](https://onwardps.co.uk/) to deliver a secure, scalable, and high-performing cloud platform. By combining Redbrick’s specialist legal software with Onward’s deep technical expertise and client-focused approach, the partnership enables law firms to operate more efficiently and benefit from a fully managed, cloud-first infrastructure.
Redbrick Solutions provides user-friendly [legal case management](https://redbricksolutions.co.uk/what-we-do/) for progressive law firms. Its cloud-based software features an intuitive interface that follows a logical process, helping to improve efficiency and ease of use for all parties. From the outset, Redbrick works closely with clients to design custom workflows tailored to their specific requirements. These workflows enable matters to be progressed efficiently, using multiple triggers to automatically generate documents, forms, emails, and text messages at the click of a button.
[Onward Professional Services](https://onwardps.co.uk/) is a UK-based managed IT services provider specialising in cloud-first infrastructure, with a strong focus on delivering secure, scalable digital workspaces for professional services firms. The company primarily supports organisations in regulated, service-led industries—including legal, conveyancing, financial services, and healthcare—where reliability, security, and performance are essential to daily operations. Its approach is centred on simplifying IT, enabling clients to adopt modern cloud technologies without unnecessary complexity, while maintaining high standards of security and user experience.
Redbrick was first introduced to Onward through a mutual client, and initial conversations focused on how both parties could work more closely together to deliver the best possible software and platform to clients.
As a software provider, Redbrick historically delivered its solution for clients to run within their own infrastructure. This created a three-way relationship between the client, the cloud provider, and Redbrick. As a result, when issues occurred, resolution depended on third parties, often adding complexity and a slower process.
Redbrick and Onward both aim to deliver high-quality software on a robust, well-supported platform at a competitive price point. Onward brings strong technical expertise, particularly in Microsoft Azure, alongside a client-focused approach.
It quickly became clear that closer collaboration would benefit all parties involved, marking a shift in how the solution was delivered.
**Richard Brown, Technical Director at Redbrick Solutions, comments,**
***“The shift in our cloud solution was a game changer. It enabled us to package our product as a cloud-first offering, moving away from a fragmented three-party model to a streamlined, fully integrated solution that we could deliver directly to our clients.”***
Before onboarding its first cloud customers, Redbrick undertook extensive infrastructure testing across multiple iterations. Throughout this process, Onward provided continuous and valuable feedback, helping to optimise performance while maintaining cost efficiency.
**Richard Brown, Technical Director at Redbrick Solutions, continues,**
***“What truly sets Shaun and his team at Onward apart from other hosting providers we have worked with is their collaborative approach. Our experience to date has been nothing short of excellent.”***
**Shaun Ward, Owner & Founder at Onward Professional Services, comments:**
***“Together with Redbrick, we enable firms to move away from traditional on-premise setups and adopt a fully cloud-based model.
While Redbrick provides the core case management software, we design, deploy, and support the underlying cloud infrastructure that enables it to run securely and reliably in a modern working environment.”***
It is this strong, collaborative partnership that has enabled Redbrick to evolve its platform into a truly cloud-first offering that performs reliably, delivers value to customers, and remains competitively priced.
**Dawn Pickett, Managing Director of DP Conveyancing, comments,**
***“The transition to Redbrick Cloud was seamless. The level of service we received was exceptional; everything was handled quickly and professionally. Not only have we seen significant cost savings, but performance and reliability have also greatly improved.”***
Redbrick has benefited from a well-designed platform and a client-focused partner. The outcome of its journey with [Onward](https://onwardps.co.uk/) has exceeded expectations, and Redbrick looks forward to the continued success of the partnership.
**If you would like to learn more about [Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/) and its benefits, then [contact Redbrick](https://redbricksolutions.co.uk/contact-sales/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/) to see it in action.**
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [Streamline Your Firm’s Financial Management with Redbrick and Klyant](https://redbricksolutions.co.uk/streamline-your-firms-financial-management-with-redbrick-and-klyant/)
**Published:** March 31, 2026
**Author:** Freya Armstrong
**Content:**
**Gone are the days of spreadsheets and generic accounting systems.** Effortlessly manage both client money and firm money from one centralised system with [Klyant](https://redbricksolutions.co.uk/partners/klyant-legal-accounting-software/ "Klyant Legal Accounting Software"), a powerful, secure and fully compliant legal billing and accounting solution designed exclusively for law firms.
Handle your case management and accounting needs within a single, unified system through integration in Redbrick’s comprehensive [legal case management](https://redbricksolutions.co.uk/wp-content/uploads/2022/07/what-we-do.png "what-we-do") and benefit from improved financial management, increased accuracy, enhanced efficiency and greater transparency.
---
## Key features and benefits of Klyant:
## Complete Client and Office Side Accounting Solution
Manage client and office side transactions from within a single platform, whilst also maintaining the clear separation required for legal financial compliance.
Client money accounting enables firms to securely manage funds held on behalf of clients, seamlessly manage transfers between client and office accounts, reconcile client accounts and record transactions against matters. Whilst firm business accounting allows practices to manage their own operational finances, including income, expenses, supplier invoices, and payments.
Klyant provides greater visibility across all financial activity in your firm, simplifies reconciliation and reporting, and helps finance teams manage both sides of your firm’s finances with accuracy, efficiency, and confidence.
## Disbursement Management
Simplify managing and recovering disbursements across your firm, ensuring that any client related expenses are accurately recorded and easily billed. Disbursements such as court fees, travel costs, expert reports can be directly logged against the relevant matter, giving a clear and complete record of expense incurred on behalf of your clients.
Klyant’s flexible configurations allows firms to define and customise disbursement categories in a way that aligns with your internal accounting process, making it easier to maintain consistency, control spend and comply with accounting standards. With full visibility of disbursements by matter, client, or fee earner, law firms can monitor costs, maintain accurate records and ensure all recoverable expenses are properly accounted for, improving cash flow and reducing the risk of missed charges.
## ****Assisted Bank Reconciliation****
Klyant’s new Assisted Bank Reconciliation functionality uses secure open banking technology to transform the way you reconcile both client and office bank accounts.
With a live and secure connection to your bank, transactions are automatically streamed into Klyant, removing the need for manual statement review. Once transactions are pulled from either the client or office bank accounts, they are identified and matched with existing postings, helping to reconcile entries quickly and accurately. Any unmatched transactions can be easily reviewed and resolved within the reconciliation screen, ensuring your records remain up to date and fully aligned with your bank activity with just a few clicks.
By automating much of the reconciliation process, Assisted Bank Reconciliation helps minimise errors, reduce administrative workload, and gives your finance team greater confidence that both client and office accounts are balanced and compliant at all times.
## eChits
Fee earners can easily submit requests for payments, transfers, invoices, and outlays, which are then automatically routed through the appropriate approval process, removing the need for paper forms, manual handovers, or untracked email requests.
Finance teams and authorised approvers can review requests in real time, with the ability to approve, reject, or query submissions. All actions are recorded, creating a clear and transparent audit trail that ensures every request is fully traceable. This structured workflow helps reduce the risk of errors, ensures appropriate oversight before funds are moved, and strengthens compliance with internal controls and regulatory requirements.
By centralising the process within Klyant, firms benefit from faster approvals, improved accountability, and a far more efficient way to manage both client and office transactions.
## Time Recording
Record time against your Matters directly from within Klyant, making it easier than ever to capture more of the work carried out throughout your firm.
Fee earners can record time as they work on a matter or add entries retrospectively, ensuring that every task, call or meeting is accurately logged. Each time entry is linked directly to the relevant matter, providing a clear and complete record of the work undertaken. When it comes to preparing invoices, recorded time can be easily reviewed and converted into fees, helping to simplify the billing process and improve efficiency.
Time Recording also provides valuable insight into how time is being spent across the firm. Time reports provide valuable analysis on fee earners and matters, helping firms better understand where they are most productive, their workload distribution, and how profitable the different areas of the firm are.
By capturing time consistently, your firm benefits from greater transparency, more accurate billing, and the reassurance that no billable time is missed.
## Reporting
Access an extensive suite of over 40 pre-built reports ranging from fee earner performance, client account summaries, purchase ledger reports, VAT reports and many more. Filter by date, matter, client or free earner, giving you unmatched control and clarity.
Reports can be easily exported to PDF or Excel with pre-applied filters, whether you’re preparing for a monthly finance meeting or an external audit, you’ll have the information you need, fast.
Ready to explore a modern, user-friendly alternative to legacy accounting systems?
[Learn More About Klyant](https://redbricksolutions.co.uk/partners/klyant-legal-accounting-software/)
[Book a Klyant Demo](mailto:jhodges@redbricksolutions.co.uk)
---
## **Maximise time, minimise errors and deliver expectational legal services effortlessly.**
[Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/ "About Redbrick") provides user-friendly legal case management for progressive law firms. The user interface of our [cloud-based case management software](https://redbricksolutions.co.uk/products/redbrick-cloud/) is simple to navigate and follows a logical process, helping to increase ease and efficiency for all parties. It’s rich functionality and intuitive design ensure a seamless go-live process, with users able to navigate the system confidently after less than three hours of training.
As one of the leading legal case management software systems available on the market, you can have peace of mind knowing that you have a trusted partner by your side.
[Book a Software Demo](https://redbricksolutions.co.uk/book-a-demo/)
[Download our Brochure](https://redbricksolutions.co.uk/download-our-brochure-2025/)
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [Redbrick Celebrates 'Best Place to Work' Win at the British Conveyancing Awards](https://redbricksolutions.co.uk/redbrick-celebrates-best-place-to-work-win-at-the-british-conveyancing-awards/)
**Published:** March 23, 2026
**Author:** Chloe Cragg
**Content:**
[Redbrick Solutions](https://redbricksolutions.co.uk/) has taken home the **‘Best Place to Work – Legal Suppliers’** award at the British Conveyancing Awards, marking a major achievement for the business and its team.
The awards took place at Manchester Cathedral, where hundreds of professionals from across the property sector came together to celebrate the industry. Now in its sixth year, the event recognised a range of firms, individuals and organisations for their work, particularly in areas such as customer service, innovation and overall performance.
Alongside the awards, guests were also treated to the Luminiscence Show, a breathtaking light show that illuminated Manchester Cathedral and created a memorable atmosphere for the evening.
The judges praised Redbrick’s entry for its strong and well-structured approach, highlighting embedded wellbeing practices, fair workload management, clear evidence of staff development and retention, and a people strategy closely aligned with commercial success.
**Jo Hodges, Sales & Marketing Director of Redbrick Solutions, comments,**
***“This recognition belongs entirely to our brilliant team. Their passion, expertise and commitment to supporting conveyancers every day are what make Redbrick such a special place to work.***
***At Redbrick, we believe great technology is only part of the story. It’s our people, our service and our deep understanding of the conveyancing sector that truly set us apart.***
***For the law firms we work with, that means a partner who listens, innovates and is fully invested in helping them deliver exceptional client experiences. A huge thank you to our team, our clients and our partners for being part of the journey.”***
For [Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/), winning Best Place to Work – Legal Suppliers is a great achievement and reflects the company’s focus on creating a supportive and positive working environment for its team.
The success continues, with Redbrick also nominated for Employer of the Year at the [SME Leicestershire & Rutland Business Awards](https://eventsandpr.co.uk/sme-leicestershire-business-awards/), taking place on Monday 11 May 2026. Another fantastic achievement for the Redbrick team!
[](https://redbricksolutions.co.uk/who-we-are/)
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Award-Winning Industry Leader Launches Latest Version of Legal Case Management](https://redbricksolutions.co.uk/award-winning-industry-leader-launches-latest-version-of-legal-case-management/)
**Published:** March 18, 2026
**Author:** Chloe Cragg
**Content:**
We’re excited to introduce the latest version of Redbrick Solutions’ [legal case management software](https://redbricksolutions.co.uk/what-we-do/), featuring enhanced functionality and improvements, including enhanced capabilities of [Redbrick Legal AI](https://redbricksolutions.co.uk/products/redbrick-legal-ai/), to help our clients deliver exceptional legal services more efficiently.
## The software’s new headline features include the following:
- **Redbrick Legal AI:** Built to help our clients achieve more with less effort, Redbrick Legal AI has been further enhanced to intelligently summarise documents, draft communications, and proofread with precision. Fully integrated into your workflows, it enables faster turnaround times, higher-quality outputs, and stronger client relationships, without compromising on professional standards.
- **tmSearches Integration**: The tmSearches user experience has been improved, allowing you to work on searches while continuing seamlessly elsewhere in Redbrick.
- **Kanban View**: Redbrick’s Kanban feature offers a visual workflow tool to track matters and tasks across configurable stages. Admins can customise the board, control visibility, and optimise performance, making sure the Kanban view fits your team’s workflow.
- **And many more!**
As part of Redbrick Solutions’ unique business model, existing clients receive the latest version of our legal case management software at no extra cost, along with ongoing support and training
## **Jo Hodges, Sales & Marketing Director of Redbrick Solutions, comments,**
**“With this update, we continue our journey of meaningful innovation. Smarter tools, streamlined workflows, and Redbrick Legal AI deliver future-ready technology into your law firm, helping legal teams work efficiently today and be ready for tomorrow.”**
### For more information about Redbrick Solutions’ innovative [legal case management software](https://redbricksolutions.co.uk/) and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
[](https://redbricksolutions.co.uk/who-we-are/)
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Future Proof Your Firm with Redbrick’s Cloud Based Legal Case Management Software](https://redbricksolutions.co.uk/future-proof-your-firm-with-redbricks-cloud-based-legal-case-management-software/)
**Published:** February 10, 2026
**Author:** Freya Armstrong
**Content:**
In today’s rapidly changing legal industry, efficiency, security, and accessibility are essential. Adopting cloud technology is a proactive step toward future proofing your firm by being better positioned to adapt to changes and meet evolving client expectations.
[Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/) delivers a secure, flexible and fully managed solution, designed specifically for law firms. Hosted in the UK and maintained by experienced IT specialists, our [cloud-based legal case management software](https://redbricksolutions.co.uk/what-we-do/) provides clients with peace of mind, improved efficiency, and a future proof platform for their legal operations.
## Why Redbrick Cloud?
**Cases On Demand:** Accessible via any device with an internet connection, Redbrick Cloud provides your team with the flexibility to work in the office, work remotely or when meeting with clients externally.
**Enhanced Data Security:** Using secure UK based cloud servers, optimised for legal professionals, your sensitive client and firm data stays protected against cyber threats.
**Simplified IT Management:** Our [cloud based solution](https://redbricksolutions.co.uk/products/redbrick-cloud/) offers full support by one united, trusted team for legal case management and cloud. And unlike traditional on premise software, Redbrick Cloud eliminates the need for a complex IT infrastructure.
**Improved Performance and Reliability:** With a dedicated network of powerful servers, Redbrick Cloud is built to handle demand and always stay online, delivering consistently high performance and reliability.
**Cost Effective:** No more liaising with different providers and juggling multiple costs. Redbrick Cloud comes included within your Redbrick [legal case management](https://redbricksolutions.co.uk/what-we-do/) fees.
Redbrick Cloud continues to attract interest from law firms across the UK who are seeking reliable, cost effective cloud solutions backed by the trusted [Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/) support team. Here’s how our clients describe the impact:
> >
> *“The transition to Redbrick’s dedicated legal cloud system has significantly improved our experience by eliminating the need to navigate between two separate support teams. The support we receive from Redbrick is outstanding compared to our previous, less effective cloud provider. We are much happier with the improved service of working directly with Redbrick Solutions.”* **– Sharon Petford, Director at MSD Law**
> *“The transition to Redbrick Cloud was seamless. The level of service we received was exceptional; everything was handled quickly and professionally. Not only have we seen significant cost savings, but performance and reliability have also greatly improved. Having one provider for both our case management and hosting gives us real peace of mind.”* **– Dawn Pickett, Managing Director, DP Conveyancing**
## Learn more about Redbrick’s cloud based legal case management
For additional information and responses to commonly asked questions, you can [download our Redbrick Cloud FAQ document](https://redbricksolutions.co.uk/wp-content/uploads/2026/03/Redbrick-Cloud-FAQ-March-2026.pdf "download our Redbrick Cloud FAQ document").
Ready to explore the benefits of [Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/) and see it in action? [Contact us](https://redbricksolutions.co.uk/contact-sales/) today or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, cloud software, cloud legal case management, conveyancing
---
### [Redbrick Solutions Proud to Achieve Dual Shortlisting for The British Conveyancing Awards 2026](https://redbricksolutions.co.uk/redbrick-solutions-proud-to-achieve-dual-shortlisting-for-the-british-conveyancing-awards-2026/)
**Published:** January 26, 2026
**Author:** Freya Armstrong
**Content:**
We’re delighted to share that [Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/) has been shortlisted in not one, but two award categories at [The British Conveyancing Awards 2026](https://britishconveyancingawards.co.uk/). A fantastic start to the year for our team!
## **Legal Supplier of the Year**
We believe that technology, combined with exceptional people and service, elevates the entire conveyancing experience.
This recognition reflects the commitment and expertise of our amazing team, who are dedicated to driving innovation in [legal case management](https://redbricksolutions.co.uk/what-we-do/) and are deeply passionate about providing the highest standards of client care.
## **Best Place to Work – Legal Supplier**
Being shortlisted for this award is especially meaningful for us. [Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/) is not simply a workplace; it is a supportive, values-driven community where people can grow, innovate, collaborate, and thrive.
Our people are our greatest strength and the driving force behind every innovation, every client success, and every advancement we deliver to the conveyancing sector. This nomination is a testament to their dedication, talent, support for each other and shared commitment to our values.
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions, comments,**
*“Being shortlisted in both ‘Legal Supplier of the Year’ and ‘Best Place to Work – Legal Supplier’ is an incredibly proud moment for everyone at Redbrick. It recognises not only the strength of our technology and service, but the culture we have built, one rooted in collaboration, integrity and a genuine passion for supporting our clients. Our people are the heart of everything we do, and this dual recognition is a testament to their talent, commitment and the care they bring to the conveyancing community every day.”*
We’d like to thank our clients for their continued trust and partnership and our incredible team for the passion and care they bring every day.
The winners will be announced on Thursday, 12th March, and no matter the outcome, we are proud to be shortlisted in these two categories. Book your tickets for [The British Conveyancing Awards 2026](https://britishconveyancingawards.co.uk/award-ceremony-2026/) here.
To discover more about Redbrick Solutions’ intuitive, user-friendly [legal case management](http://redbricksolutions.co.uk/what-we-do/) software, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure-2025/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Conveyancing and Property Law: A Changing Market Report](https://redbricksolutions.co.uk/conveyancing-and-property-law-a-changing-market-report/)
**Published:** September 4, 2019
**Author:** Chloe Cragg
**Content:**
A recent report entitled [‘Conveyancing and Property Law: A Changing Market Report](https://pages.sqa.org.uk/rs/505-YBH-300/images/Conveyancing%20Campaign%20Market%20Report%20DIGITAL.pdf)’ has been published and discusses the changing conveyancing market. The report focuses on the changing market place, government involvement, technological change and evolving skills requirements.
**Market Change**
Previously, the conveyancing market was made up of local law firms but there is an increasing trend towards national conveyancers creating a commoditised market. The Q1 2019 edition of the Conveyancing Market Tracker from Search Acumen, the property data insight and technology provider, has found that the number of active conveyancing firms in England and Wales has dropped below 4,000 for the first time. At 3,961 active conveyancing firms this number is down 9% on five years ago. The top 200 firms now control more than 39% of the market with the top 1,000 conveyancers controlling more than three quarters of the market. The potential impact of this drop in local law firms is a shift in business and operating models to accommodate the change in the market. The latest case management software does much to control, automate, and drive efficiency into the conveyancing process. Redbrick Solutions Case Management can save time by automating much of the process, from producing quotes, to completing ID checks, Land Registry submissions and ordering searches to producing completion statements.
**Government**
The government are committed to ‘reform and modernise the home buying and selling process so it is more efficient and less costly’. The Ministry of Housing, Communities and Local Government has been pushing ahead with changes that have focused on: customer experience, reduction in time to completion and reduction in failed transactions. There are a number of areas that are being explored at the moment and these include: reservation agreements, property logbooks, digital signatures and ID verification. The government have also produced a number of guides on the buying and selling process aimed at consumers. For conveyancers, new standards have been published New Core Practice Management Standards (CPMS) have come into force from 1st May 2019 to which all accredited Conveyancing Quality Scheme (CQS) firms must adhere to. Redbrick Solutions provide innovative solutions to address these new requirements. We provide comprehensive AML checks using extensive data sources which are fully compliant and with a full audit trail.
**Technology**
Advances in technology are set to transform the conveyancing and legal sector. The rise of blockchain technology and artificial intelligence could have a major impact on the market in the coming decade. In addition, online portals and apps are already available to help consumers with the home buying process. Redbrick Solution’s online portal allows the conveyancer to upload documents for the client to complete and sign electronically, providing a better service for the client and a more efficient transaction for all concerned.
**People**
There is a national move to support the apprenticeship route to qualification and within the legal profession there are three routes leading to qualification as a paralegal, a chartered legal executive or a solicitor. There are nearly 6,000 apprentices in England at Levels 6 (degree) and 7 (Masters) (Office for Students, 2018). With more high-quality apprenticeships on offer than ever before, the apprenticeship path is becoming an ever more attractive option to young people and employers alike.
**Categories:** Uncategorized
---
### [What Lies Beneath: Ground Hazards in the UK](https://redbricksolutions.co.uk/what-lies-beneath-ground-hazards-in-the-uk/)
**Published:** September 6, 2019
**Author:** Chloe Cragg
**Excerpt:** In this free webinar from Redbrick Solutions, Terrafirma talk about emerging ground hazards and mining legacy in England, Scotland and Wales.
**Content:**
Free webinar from Terrafirma and [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management).
Date: Wed, Sep 11, 2019 11:00 AM – 12:00 PM
CPD: 1 hour
Terrafirma talk about emerging ground hazards and mining legacy in England, Scotland and Wales. An often misunderstood and overlooked environmental risk, ground hazards, be it natural or man-made (i.e. mineral extraction) can pose a variety of risks to ground stability. This can severely affect property and land through damage, loss of quiet enjoyment and loss of value and thus impacts all parties within a property/land transaction. With a recent increase in the volume and visibility of mining-related sinkholes and resultant growing industry/public media interest, the risks can no longer be avoided.
Learn more about the hidden legacy of UK mineral extraction and how interpretation of data is essential in both understanding and acting upon the potential risks the ground poses.
Register here for this free webinar from Terrafirma and Redbrick Solutions: <https://attendee.gotowebinar.com/register/6119376345381145101>
**Categories:** Redbrick News
**Tags:** webinar, terrafirma, conveyancing
---
### [Law Society provides guidance on property fraud](https://redbricksolutions.co.uk/law-society-provides-guidance-on-property-fraud/)
**Published:** November 4, 2019
**Author:** Chloe Cragg
**Content:**
Due to a potential property fraud crisis in the UK, The Law Society has provided [up to date advice and practice notes](https://www.lawsociety.org.uk/support-services/advice/articles/property-fraud/) to its members on this ever-increasing problem. Property fraud is a serious ongoing issue in the UK with millions of pounds lost each year. [ABC Finance](https://abcfinance.co.uk/blog/is-the-uk-in-a-property-fraud-crisis/) has taken out a freedom of information request for the UK Land Registry. The research showed that the average property scam pay-out was just over £100,000 compared to the average online scam of around £600. These findings highlight the scale of the property fraud crisis.
All conveyancers need to be vigilant for the indications of property fraud. The Law Society details several warning signs including: The only contact details a party provides are their telephone number or email address. You are instructed by one party but you only communicate with the other by post, telephone, and email. Your client relies on utility bills as the only indication that they reside at the property. The seller does not live at the property.
Further warning signs are that information given by a client is different to information on the electoral register or if any changes are made during the process to your client’s details or the bank account where funds are being paid into. With property fraud rife and fraud methods changing all the time, anything suspicious and unusual needs to be addressed and steps should be followed to help tackle the problem.
Email impersonation fraud has become one of the law firm’s biggest threats with the number of email scams using legitimate law firm details increasing in recent months. Email fraud, in general, continues to be the most frequently used by attackers which is why it is perceived as the most dangerous threat. Identity theft and impersonation are a significant threat to a firm whereby criminals may impersonate anyone involved in a conveyancing transaction which includes owners, buyers, conveyancers, borrowers or lenders.
Redbrick Solutions use the very latest technology to make the conveyancing process as efficient and secure as possible. We take a serious stance on fraud in order to offer as much protection to our clients as possible. Our document sharing portal has the highest level of security available using two-part authentication. This enables you to share sensitive data, such as bank details, with your client whilst removing the risk of email interception and fraud. Redbrick Solutions also provide full identity checks. All of our AML/ID checks are fully compliant with the FCA, HMRC and SRA. You can also choose to accept proof of ID electronically via our secure portal. All of our security measures coupled with the advice from The Law Society can go towards protecting law firms from potential property fraud.
**Categories:** Uncategorized
---
### [Conveyancing powerhouses join forces to form a consortium to revolutionise home-buying technology](https://redbricksolutions.co.uk/new-consortium-to-revolutionise-home-buying-technology/)
**Published:** December 2, 2019
**Author:** Chloe Cragg
**Excerpt:** Coadjute, a network for decentralised workflow and data sharing within the property industry, have agreed a project to develop new mortgage and home buying technology with a consortium of leading property software providers and banks including Redbrick Solutions.
**Content:**
Coadjute, a network for decentralised workflow and data sharing within the property industry, have agreed a project to develop new mortgage and home buying technology with a consortium of leading property software providers and banks including NatWest.
The purpose of the technology is to speed up and simplify the entire home buying process and make it available via NatWest’s mobile banking app. To do this, a consortium has been formed with the leading software providers from each stage of the home buying process – Dezrez Estate Agency Software, **[Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management)** Conveyancing Software, eTech Surveyor Software, Search Acumen Property Data, Conveyancing Data Services Property Data, and LMS Panel Management Software.
Coadjute will work with NatWest to create a new end to end home buying journey by connecting each leading software provider’s platform and building a decentralised home buying network, By using blockchain, or rather, distributed ledger technology, the information required in processes such as securing a mortgage and finalising an offer to buy will be seamlessly shared between each party. As a result, the whole home buying process should be significantly faster and efficient. The project will ultimately aim to provide NatWest customers with complete transparency over the entire home buying process via their app. Consequently, consumers should feel more in control and confident.
Coadjute’s technology was previously used in a ground-breaking trial involving the test sale of a home using blockchain. The trial, which involved 40 global organisations including RBS and Clifford Chance was one of the first of its kind, showcased how the entire conveyancing process could be reduced to three weeks.
Dan Salmons, Director for Mortgage Innovation at RBS, said: “We are committed to using the latest innovations to build new solutions for our customers that improve our customer’s lives. The home buying process is an area ripe for improvement, however, real change can only be brought to bear if we bring all the parties involved together. This is why this project and consortium is such a crucial step and if it is successful it will be a game-changer for our customers and the entire property market.”
John Reynolds, CEO and Founder of Coadjute, said: “Customer adoption will be driven by businesses coming together to provide a joined-up service. Even at this stage, we have connected up 12% of the mortgages market, 1000 estate agency brands, 4,000 conveyancers, and 80% of all property valuation instructions. With a pipeline of leading platform providers signed up and ready to onboard, we will have a significant percentage of the property industry on the platform when it goes live.
“We envisage a time when Coadjute-enabled businesses will be the go-to choice for all customers to get a mortgage and move home in one simple, fast and secure digital journey.”
Richard Price, Managing Director of Dezrez, said: “One of the biggest stresses in the home buying process is a lack of transparency for consumers – everyone hates not knowing what is going on. Whilst estate agents, solicitors, surveyors and banks are working hard in the background the consumer is unaware of progress. The Rezi platform was built to break down these barriers by utilizing modern technology to connect disparate software systems. We are excited to be part of this innovative group of companies with one aim; to create an end-to-end customer journey. As a result, estate agents will be able to continue to provide their customers with valuable information and benefit from a speedier sales process”.
**Martin MacDuff, CEO Redbrick Solutions, said: “Our clients sit in the middle of the process and often have to deal with frustrated consumers who are trying to complete a complex process that they only complete a few times in their life. Our case management software assists users in speeding up the process and providing a better service to those consumers. To have better transparency across all stages of the process would increase this exponentially. This trial opens up the possibility of radically improved communications between the estate agent, lender, surveyor and conveyancer and the creation of a shared view of processes meaning the customer knows exactly which step in the process they are at and what remains to be done; importantly they will get the same status regardless of which business they speak to”.**
Jim Driver, Managing Director of eTech, said: “The valuation process has been radically transformed in the past five years, helping to speed up the end to end mortgage lending journey. Our software enables surveying firms to optimise the use of their Surveyor resource, improve the accuracy of report completion and engage the customer in booking their own survey appointments. We are excited to be contributing to what promises to be a transformation of the home moving experience for consumers”.
Nick Chadbourne, CEO of LMS, said: “The interaction between lenders and conveyancers has been transformed over the past decade, with digital services conveyancers can be requested, instructed and working within hours. We believe getting simpler levels of connectivity across the entire home buying journey will create benefits for both consumers, conveyancers and lenders”.
Christian Woodhouse, Head of Data and Strategic Products of Search Acumen, said: “We’re in a very exciting time for property/PropTech innovation where we’re able to back up the market hype around distributed ledger technology with meaningful action.
“Anyone who has bought or sold a property understands the frustration of the painfully slow and complex process that relies of inefficient, often paper-based correspondence between lawyers. We’re pleased to be part of a collaborative, forward-thinking project that could significantly improve the efficiency and transparency of the property transaction process for lawyers through digital innovations.”
Matthew Joy, Sales & Marketing Director of Conveyancing Data Services, said: “The time taken to complete the searches and gather property information has long been a source of friction. The ability to surface search data earlier means that due diligence processes no longer need to start from a blank sheet of paper”.
David E. Rutter, CEO of R3, said: “The promise of blockchain technology is gathering pace day by day, and it is use cases such as this one that are testament to its potential to transform industry status quos. The property sector is one which has benefitted – and will continue to benefit – immensely from digital transformation, overhauling processes that historically have been lengthy and cumbersome. We are proud that Corda is the platform to support this initiative from NatWest and look forward to helping more consumers to move home seamlessly and successfully”.
The project is working towards launching its Minimum Viable Product in 2020.
Coadjute’s proposition is further strengthened by the team’s work with HM Land Registry’s Digital Street project, where they beat a number of large corporations to win a major R&D project to use distributed ledger technology to explore connecting a central land registry with businesses.
Coadjute’s trial was built on Corda Network and hosted on Microsoft Azure in what is known as a R3 CorDapp Trial.
**Categories:** Redbrick News
**Tags:** conveyancing case management, conveyancing law firm, case management, case management technology, conveyancing software, home buying technology, conveyancing
---
### [Government Update Home Buying And Selling Guides](https://redbricksolutions.co.uk/government-update-home-buying-and-selling-guides/)
**Published:** December 19, 2019
**Author:** Chloe Cragg
**Content:**
Following the Government’s attempt to create a more transparent home buying and selling process through publishing [property buying and selling guides](https://www.gov.uk/government/publications/how-to-buy-a-home) the the documents were updated in September to reflect the enforcement of referral fee transparency. In particular, the guidance addressed making referral fees clearer in order to comply with Consumer Protection from Unfair Trading Regulations. The new guidance lays out that complete transparency regarding: the parties involved, prices and retainer values should be disclosed to the buyer and seller. Any property transaction in breach of this guidance could “render an estate agency liable for criminal prosecution.”
The guide’s ‘referral’ section has been amended to advise buyers and sellers about their rights regarding referral fees. The section highlights that stakeholders such as ‘‘estate agent, developer, mortgage broker/lender or online property sites’’ can be useful sources for recommendations. It also explains the referral system ‘’is an established way of working’’ but the buyer and seller do not have to use the recommendation and should always shop around.
The updated referral section in the guide informs potential buyers and sellers: “The estate agent, developer, mortgage broker/lender and online property sites can be useful sources of recommendations for property professionals such as legal representatives or surveyors. They may refer you to a company because they recommend the service and may also receive a payment (known as a referral fee) from the business they have referred you to.’’ “This is an established way of working, but the estate agent is obliged to tell you about any referral fees up front, allowing you to make an informed decision about which firm to choose. Do not feel obliged to take up any referral the estate agent, developer or mortgage broker/ lender makes – it is entirely your choice. You should shop around for the best deal for you, although be aware that for mortgages multiple lender inquiries may have an impact on your credit score. If you’re in doubt, ask your mortgage provider for more detail about how they carry out credit checks.”
Mark Hayward, chief executive of NAEA Propertymark, stated that “It is essential that if you are referred for financial or legal services by your estate agent, you understand that they are receiving a commission, and how much this is. The guidance is a triumph for consumers and an important move in improving the house buying and selling process.”
James Munro of The NTS Estate Agency Team, said “It is important for customers to be aware of any referral fees that an estate agent is receiving for recommending a service such as conveyancing, legal services or other connected service, so that they can make an informed decision about whether to take up the offer or shop around for a better deal.
The buying and selling guides provide an overview of the buying and selling process and the latest case management software does much to control, automate, and drive efficiency into the conveyancing process. Redbrick Solutions Case Management can save time by automating much of the process, from producing quotes, to completing ID checks, Land Registry submissions and ordering searches to producing completion statements. The online portal allows the law firm to upload documents for the client to complete and sign electronically, providing a better service for the client and a more efficient transaction for all concerned.
**Categories:** Uncategorized
---
### [Technology is vital to secure success in 2020](https://redbricksolutions.co.uk/technology-is-vital-to-secure-success-in-2020/)
**Published:** January 19, 2020
**Author:** Chloe Cragg
**Content:**
A recent report of the top 100 law firms in the UK from [HSBC and The Lawyer](https://www.business.hsbc.uk/en-gb/corporate/gb/campaign%20sub%20page/professional-services) has found that over 80% of law firms have said that technology was of vital importance for growth. Although the importance of technology is not in doubt, the willingness to invest in new technology has reduced from 75% of firms willing to invest 5% of their revenue in 2017 to just over 25% in 2019. Developments in technology are increasing with artificial intelligence, machine learning and automation transforming businesses, top law firms realise the potential of technology to help serve their clients and grow their business.
Chloe Clift, HSBC UK Head of Professional Services stated: “While investment in technology is clearly still a priority, law firms are pulling back from new and innovative technologies for focus on their ‘business as usual’ systems that lie at the heart of operating an efficient modern law firm. “Products and services that were previously seen as innovative tech are now, in many cases, established and require minimal additional investment. It’s also worth considering that some firms may be delaying investment decisions until the future of the UK’s relationship with the EU is clearer.”
The survey also found that that client collaboration tools (44%) would also be top priority when it came to spending revenue on technology, followed by the prevention of cyber crime (15%) and artificial intelligence (11%). Clift said: “While an increase in revenue across law firms means that tech investment has grown in real terms, firms shouldn’t be complacent, particularly around investment in preventing cyber crime. Increasing frequency and sophistication means that cyber crime should remain a focus for firms who could suffer damage to their operations or their reputation in the event of a serious breach.”
Cyber attacks on law firms have soared by almost 250% in the past 6 months, so it is no surprise that cyber security starts to become a top agenda item. The figures released by Beaming revealed that UK firms experienced 157,528 cyber attacks between July and September 2019. This was 45,970 more attacks than the same period last year and cyber criminals are becoming more and more sophisticated. Jennifer Williams, cyber security specialist at The Practical Vision Network says “It is important that people from across the firm adopt a positive cyber culture. As we know cyber criminals are becoming more sophisticated in the methods, they use to steal data and money from law firms, who are a particular target because of the types of information they hold. Encourage your colleagues to report anything suspicious and make a big deal of promoting Cyber Security Awareness month. You never know when cyber criminals will attack, so it’s best to always have your defences ready.”
The Government backed [Cyber Essentials scheme](https://www.cyberessentials.ncsc.gov.uk/) is one way law firms can help to guard against the most common cyber threats and demonstrate commitment to cyber security. Firms should have Cyber Essentials accreditation as a minimum to ensure up-to-date cyber defences. Redbrick Solutions is working towards Cyber Essentials Plus accreditation and Redbrick Solutions use the very latest technology to make the conveyancing process as efficient and secure as possible. We take a serious stance on fraud in order to offer as much protection to our clients as possible. Our document sharing portal has the highest level of security available using two-part authentication. This enables you to share sensitive data, such as bank details, with your client whilst removing the risk of email interception and fraud. Redbrick Solutions also provide full identity checks. All of our AML/ID checks are fully compliant with the FCA, HMRC and SRA. You can also choose to accept proof of ID electronically via our secure portal and make use of electronic signatures if required.
**Categories:** Uncategorized
---
### [What can the conveyancing industry expect in 2020?](https://redbricksolutions.co.uk/what-can-the-conveyancing-industry-expect-in-2020/)
**Published:** March 9, 2020
**Author:** Chloe Cragg
**Excerpt:** The conveyancing industry has been put through its paces in the last few years and subjected to a multitude of changes. This uncertainty shows in last years’ conveyancing and mortgage data. There is now an increased level of political certainty, however, the Brexit question still looms on the horizon and so the hoped for ‘Boris Bounce’ may be a bumpy one.
**Content:**
The conveyancing industry has been put through its paces in the last few years and has been subjected to many changes. This uncertainty shows in last years’ conveyancing and mortgage data where continued political uncertainty has had a real impact on the house buying market.
The latest [UK Finance Mortgage](https://www.ukfinance.org.uk/data-and-research/data/mortgages/lending-trends) Trends data reveals that it was a challenging 2019 for conveyancers and the property industry as a whole. The data found that 30,620 new first time buyer mortgages completed in November 2019, nearly 11% fewer than in the same month in 2018 and there were almost 11% fewer homemover mortgages for November 2019 compared to 2018. In addition, in terms of new buy-to-let home purchase mortgages completed, there were 6,300 completed in November 2019, 4.5% fewer than this time last year. John Phillips, National Operations Director at Just Mortgages, states “These figures are evidence, if any were needed, of the damaging effect of political uncertainty on the market. Completions falling by ten per cent year on year, for first-time buyers and home-movers alike, is a sure sign of people holding off on making big decisions. Since these figures were collected, of course, there’s been an election and there’s a much greater sense of direction after what seems like an eternity of drift and delay. We’re already seeing a strong start to the year and confidence beginning to return to the market. There’s a real sense that people are putting the whole Brexit issue behind them and getting on with their lives.”
Rob Houghton, Chief Executive of reallymoving, said: “A forecast of continued positive annual growth confirms that the market is performing consistently more strongly than twelve months ago and consumer confidence in the housing sector is growing. But despite the UK’s departure from the EU, there are still many questions about our future relationship which will deter buyers who don’t need to move urgently, curbing the potential for strong price growth during 2020. Those who are hoping for a ‘Boris bounce’ in house prices in March as a result of sales agreed straight after the Conservatives’ decisive election victory in December will have to wait a little longer. It’s likely that Christmas put a dampener on any immediate post-election flurry of activity from buyers, but we may see the delayed impact of this activity in January reflected in house price growth later in the spring.”
The most recent figures from Nationwide provide evidence of a post-election upturn for the conveyancing industry. The latest figures show UK house prices rose at their fastest annual rate for 14 months, with an increase of 1.9% in January 2020. Most commentators predict that house prices will rise by 2% from the start to the end of 2020. The number of people looking to buy increased in January, as did the amount of homes for sale, according Royal Institution of Chartered Surveyors (RICS).
To further support the evidence that optimism is slowly returning to the conveyancing industry, the latest survey from the [Royal Institute of Chartered Surveyors (RICS)](https://www.rics.org/uk/news-insight/latest-news/press-releases/housing-market-perks-up-post-election/) has found that the market confidence indicator rose to 35% in Q4 of 2019 suggesting that an end to political uncertainty is providing the market with much needed confidence. In addition to this, Simon Rubinsohn, RICS chief economist, said: “The signals from the latest RICS survey provides further evidence that the housing market is seeing some benefit from the greater clarity provided by the decisive election outcome. Whether the improvement in sentiment can be sustained remains to be seen given that there is so much work to be done over the course of this year in determining the nature of the eventual Brexit deal. However, the sales expectation indicators clearly point to the prospect of more upbeat trend in transactions emerging with potential purchasers being more comfortable in following through on initial enquiries. Given that affordability remains a key issue in many parts of the country, the shift in the mood-music on prices is a concern with even London expectations pointing to a reversal of both over the coming months and looking further out. This highlights the critical importance of the government addressing the challenge around housing supply particularly with the gradual phasing out of the Help to Buy incentive.”
With this Conservative Government set to hold power for the next five years, the increased level of political certainty is welcome, however, the Brexit question is still unanswered and so the hoped for ‘Boris Bounce’ may be a bumpy one. Given a challenging 2019 and uncertain 2020 it makes sense to partner with [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management),a conveyancing case management provider who can help make your firm more efficient and enables you to take on more conveyancing matters without increasing overheads.
**Categories:** Redbrick News
**Tags:** Redbrick Solutions, law firm success, case management technology, conveyancing
---
### [Advance bookings for viewings up 182% in 4 weeks](https://redbricksolutions.co.uk/signs-of-uk-housing-market-revival-with-advance-bookings-for-viewings-up-182/)
**Published:** May 12, 2020
**Author:** Chloe Cragg
**Excerpt:** An industry group of leading property software businesses, formed by Coadjute, suggests that the UK housing market is likely poised for recovery, with advance bookings for viewings on house sales surging 182% in the last 4 weeks.
**Content:**
An industry group of leading property software businesses, formed by Coadjute, suggests that the UK housing market is likely poised for recovery, with advance bookings for viewings on house sales surging 182% in the last 4 weeks.
The analysis comes from Coadjute’s new Property Market Insights report, compiled with firms including Dezrez, Legal Marketing Services, MRI Software, Reapit, [Redbrick Solutions](https://www.redbricksolutions.co.uk/) and Search Acumen, and covering over 50% of UK estate agents and a material number of conveyancing firms.
The report is intended to provide breadth and detail on every aspect of the UK housing market, from initial sales enquiries through to viewings, exchange and completion.
The report confirms that during the period between 2nd March and 5th of April, there was a reduction at the front of the housing sales pipeline, with a 62% drop in enquiries and 83% drop in buyer registrations.
In contrast, the back of the property sales pipeline continued to be strong, with the unusual situation of more transactions moving into exchange and completion than entering at the offer stage.
Now there are signs that the market is already picking up again.
Between 6th April and 3rd May estate agents’ registrations and enquires were up by 45% and 61% respectively, increasing by 18% and 32% in the last week alone.
Significantly, advanced bookings for property viewings saw an increase of 182%, and property offers an increase of 58%.
Coadjute believes that the early return of activity even whilst lockdown continues may suggest that there is significant latent demand for property transactions, with customers anticipating the end of the current restrictions.
That said, it should be noted that these increases are in the context of the unprecedented reduction in activity due to lockdown.
Coadjute’s analysis shows that the number of applicants registered with estate agents and those in the offer stage are still 77% and 87% down compared to activity at the start of March.
Dan Salmons, CEO at Coadjute said, *“We are proud to be working with our business partners* d*uring the Covid-19 crisis to collect and analyse on the ground activity and trends for the industry and very much hope the data is helpful in aligning their operations for when lockdown finally ends”.*
Coadjute is a blockchain property technology business seeking to cut the cost and increase the speed of property transactions by connecting the businesses that power property market operations.
Over the last 18 months, they have conducted trials with over 40 leading businesses in the property industry, and are due to launch the network in the UK later in 2020.
[www.coadjute.com](http://www.coadjute.com/)
**Categories:** Redbrick News
**Tags:** Blockchain, estate agents, property market, property technology, property viewings, UK housing market, conveyancing
---
### [Industry guidance: Re-opening the Home Moving Market Safely](https://redbricksolutions.co.uk/re-opening-the-home-moving-market-safely/)
**Published:** May 14, 2020
**Author:** Chloe Cragg
**Excerpt:** New pan-industry guidance has been released, the purpose of which is to provide professionals with information to enable them to complete moves while maintaining safety as social distancing measures are eased in line with Government guidelines.
**Content:**
COVID-19 is having an impact on the home moving industry and professionals whose work involves direct contact with clients, occupiers, tenants and home movers whether in an office or through visits to private residential property. This is causing significant uncertainty for many, especially as Government guidance continues to evolve.
New pan-industry guidance has been released, the purpose of which is to provide professionals with information to enable them to complete moves while maintaining safety as social distancing measures are eased in line with Government guidelines.
The document has been developed collaboratively by the residential sector and professional organisations’ representatives. It is relevant to property agents, lenders, mortgage advisers, property lawyers/conveyancers, surveyors, energy assessors, property managers, home removal and associated professionals such as contractors involved in the property development, management and the home moving processes.
The guidance focuses on physical contact points in the home moving process whereby professionals delivering services will need to come into contact with people and/or enter private residential properties.
General industry recommendations for all individuals to reduce risks associated with Covid-19:
- Limit as much as possible any contacts with people outside your household – this is the most important condition for staying healthy.
- Transmission is affected by both duration and proximity of contact; individuals should not be too close to other people for more than a short amount of time. When in physical contact, stay side-to-side rather than facing people.
- When travelling, professionals should continue to avoid public transport wherever possible.
- Wherever possible, go directly from home to work and then back home and avoid peak travel times.
- Wash your hands as often as possible with soap or use hand sanitiser or wet wipes when you are outside.
- Eat at home and/or bring your own food at work.
- If you are coming back from an area with high risk of contamination, follow the advice on the [NHS website](https://www.nhs.uk/conditions/coronavirus-covid-19/).
- Don’t shake hands. Use the knuckles of your fingers to touch the light switches, elevator buttons, etc.
- When at petrol stations, use a paper towel or use a disposable glove to use the pump.
- Open doors with your elbow or otherwise, not your palm.
- Wash your hands for 20 seconds and/or use hand sanitiser before and after going into a property.
- When you return home or to your place of work, wash your hands with soap for 20 seconds and/or use hand sanitiser.
- Always bring a hand sanitiser with you. Have hand sanitiser on hand near the front door of your home and in your car for use after visiting a petrol station or touching items when you cannot immediately wash your hands.
- Cough or sneeze in disposable towels and throw them away.
- If you are using disposable gloves, when you take them off, immediately wash your hands thoroughly.
- Aim to wear a face-covering in enclosed public areas.
- Avoid touching your face at all times.
- Where possible, avoid touching surfaces when in someone else’s home.
- Follow a common sense approach when interacting with, or entering, people’s homes.
[Read the full guidance document](https://redbricksolutions.co.uk/wp-content/uploads/2020/05/FINAL-Industry-Covid-19-guide-with-consumer-guide-logos-and-acknowledgement-13-05-2020-16-44-1.docx) with specific advice for industry professionals in relation to home moving.
**Categories:** Redbrick News
**Tags:** property, covid-19, home moving, residential property, conveyancing
---
### [Report shows increased property sector activity with registrations up 24% last week](https://redbricksolutions.co.uk/report-shows-increased-property-sector-activity/)
**Published:** May 19, 2020
**Author:** Chloe Cragg
**Excerpt:** Property technology company Coadjute reports suggests initial activity in the property sector in preparation for the market re-opening.
**Content:**
Property technology company Coadjute reports suggests initial activity in the property sector in preparation for the market re-opening.
An industry group formed by Coadjute – the Blockchain leader in PropTech – of leading property sector software businesses suggests that the UK housing market is already showing signs of revival with daily average of registrations for property sales up by 24% in just last week.
The analysis comes from Coadjute’s new Property Market Insights report, compiled with industry leaders including Dezrez, Legal Marketing Services, MRI Software, Reapit, [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) and Search Acumen, covering approximately 50% of UK estate agents and a material number of conveyancing firms.
The new report is intended to provide unprecedented breadth and detail on every aspect of the property sector from initial sales enquiries through to viewings, exchange and completion, and is designed to help property businesses align their operations as activity returns to the market.
When adjusted for the short week due to the bank holiday, the Coadjute Insight Report shows that during the period between 4th and 9th of May (week 19 on the estate agents’ calendar), there was a 22% increase in daily sales enquiries; and an 11% rise in daily bookings of property viewings compared to the previous week. As expected, sales offers, exchange and completion figures remain low. These changes occurred before the government’s announcements of changes to lockdown restrictions earlier this week.
[Coadjute](https://www.coadjute.com/) believes that the early return of activity even whilst lockdown beginning to relax may suggest that there is significant latent demand for property transactions, with customers eager to buy and sell properties.
**Categories:** Redbrick News
**Tags:** case management, home moving, property sector, conveyancing
---
### [Sales in offer stage overtake number in exchange and completion](https://redbricksolutions.co.uk/sales-in-offer-stage-overtake-number-in-exchange-and-completion/)
**Published:** June 1, 2020
**Author:** Chloe Cragg
**Excerpt:** Property technology company Coadjute reports a significant rise in offers in the last week, alongside rises in registrations, sales enquires and viewings booked with estate agents. All point toward the continuing upwards trend in the property market, now rapidly filtering through to offer stage.
**Content:**
*Property technology company Coadjute reports a significant rise in offers in the last week, alongside rises in registrations, sales enquires and viewings booked with estate agents. All point toward the continuing upwards trend in the property market, now rapidly filtering through to offer stage.*
An industry group formed by Coadjute – the Blockchain leader in PropTech – of leading property software businesses, including [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management), suggests that the UK housing market is clearly recovering with residential property sales in offer stage up by 126% in week 21 of the estate agent calendar (18th to 23rd May 2020). This represents 45% of the entire sales pipeline, *versus* 26% in the previous week. The data also indicates how the sales offer stage has overtaken the number of exchange and completion stages for the first time since lockdown with a combined figure of 55% of the total pipeline.
The analysis comes from Coadjute’s new Property Market Insights report, compiled with industry leaders including Dezrez, Legal Marketing Services, MRI Software, Reapit, Redbrick Solutions and Search Acumen, covering approximately 50% of UK estate agents and a material number of conveyancing firms. The new report is intended to provide unprecedented breadth and detail on every aspect of an estate agent and conveyancer workflow from initial sales enquiries through to viewings, exchange and completion, and is designed to help property businesses align their operations as activity returns to the market.
Sales viewings booked last week were up by 111% and the number of registrations for property sales increased by 58% in the last week driving a flood of activity in the market. The number of sales enquiries were up by 17% also in the last week exceeding the figures from week 9 (end of Feb) with enquires of up to 27% higher.
The number of exchanges was up by 41%, and the sales completion figures increased by 34%, demonstrating that cases that were put on hold through the lockdown, are now filtering through to the completion. With the demand for properties increasing, there is also an increasing number of properties being registered for sale up to 67% from last week. This activity is therefore seen in the conveyancing data with a rise in the number of cases listed and the number of quotes provided doubling over the last week.
Coadjute believes that the data is clearly showing both how the industry is adapting, and continuing signs of recovering in all aspects of the buying and selling process. It is still important to note that most of the totals remain below market norms.
Martin MacDuff, Managing Director at [Redbrick Solutions](https://www.redbricksolutions.co.uk/) said, “*It’s essential to the UK economy that the housing market with all its facets gets moving again as soon as possible. We’re proud to be working with Coadjute and keen to do what we can to assist a positive and successful return to business as normal”.*
Dan Salmons, CEO at Coadjute says “*This report shows how rapidly the housing market is now returning. In a week when the UK Government called for the use of digital tools in the property market to get the economy going, we applaud how rapidly estate agents and other parties are adopting new digital approaches to make this possible. Our mission at Coadjute is to help the property market transform digitally, and we welcome the housing minister’s encouragement to use blockchain technologies to accelerate the process*”.
Analysis of data over the coming weeks will inform whether this is a ‘short-lived rebound in house-hunter demand in the early stages post-lockdown’ as speculated in the media, or something more sustained. In any event, the strong week-on-week gains are a very welcome, positive step towards normal market levels.
**Categories:** Redbrick News
**Tags:** Redbrick Solutions, case management, estate agents, property market, conveyancers, coadjute, conveyancing
---
### [Property market to be connected by blockchain](https://redbricksolutions.co.uk/property-market-to-be-connected-by-blockchain/)
**Published:** June 11, 2020
**Author:** Chloe Cragg
**Excerpt:** Following announcements by Coadjute that they will connect the UK property market by blockchain, Redbrick Solutions announce they will be the first to explore interoperability with the platform. This represents a significant milestone in the digital transformation of the UK housing market.
**Content:**
**Property market to be connected by blockchain: technology firms dezrez, dezrezlegal, MRI Software, Reapit and Redbrick Solutions announce they will join Coadjute platform** *Following announcements by Coadjute that they will connect the UK property market by blockchain, estate agent software providers dezrez, MRI Software and Reapit; and conveyancing software providers dezrezlegal and [Redbrick Solutions](https://www.redbricksolutions.co.uk/) announce they will be the first to explore interoperability with the platform. This represents a significant milestone in the digital transformation of the UK housing market.*
Property technology companies Coadjute, dezrez, dezrezlegal, MRI Software, Reapit and Redbrick Solutions announced today to be first in joining forces to accelerate the digital transformation of the UK housing market. Connecting estate agent and conveyancer systems on the Coadjute blockchain platform is one of the first steps to achieving a faster and safer way of conducting property transactions. Buyers and sellers will also benefit from an automated, real-time view of the transaction process.
Today, the property buying process can be slow, complex and costly for both customers and the businesses that serve them. This often isn’t caused by the companies themselves, but by the lack of connectivity between them. Coadjute’s blockchain platform is an open network which will connect the businesses that take part in property transactions.
Martin MacDuff, Managing Director at Redbrick Solutions added, “*We are pleased and proud to be part of this very exciting initiative which will significantly revolutionise the home buying process for the benefit of the consumer and all the professionals involved. Linking all these parties digitally will see a far more transparent and speedy process for everyone involved and using good technology, such as those provided by Coadjute and the existing prop-tech companies makes complete sense for all.*”
The platform will allow estate agents and conveyancers using the dezrez, dezrezlegal, MRI Software, Reapit and [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) softwares in future to view a transaction’s progress and status, receive synchronised alerts, and share messages and documents rapidly and securely. This will enable them to conduct the transaction faster, with less friction and more securely, and keep buyers and sellers more up to date, improving the customer experience.
Dan Salmons, CEO at Coadjute said “*We see a future where estate agents and conveyancers spend much more of their time on the property transaction itself, and much less on administration. No one wants to spend hours chasing up other parties involved on the phone, email or fax, but today that’s needed to get the job done. By connecting the parties digitally, estate agents and conveyancers will get more of the information they need, quicker, and can focus on what matters most – helping a customer move home”.*
Richard Price, Managing Director of dezrez Group, added “*We are excited to be part of this initiative that will help our clients to accelerate the home buying journey for their buyers and sellers. Our products put agents in control of their businesses by bringing all their software together in one place. Being part of the Coadjute platform takes connectivity a stage further and utilises the latest tech to improve the efficiency of the home buying process.*”
The UK government has called on the property industry to accelerate digitisation, and estate agents and conveyancers have a central role to play. The companies, dezrez, dezrezlegal, MRI Software, Reapit and [Redbrick Solutions](https://www.redbricksolutions.co.uk/contact-us) are the first of a group of leading property businesses that will be connecting to the Coadjute blockchain network, representing a significant step forward towards the goal of a truly digital property market.
**Categories:** Redbrick News
---
### [Redbrick Solutions offer Insights to help conveyancers post lockdown](https://redbricksolutions.co.uk/redbrick-solutions-offer-insights-to-help-conveyancers-post-lockdown/)
**Published:** June 17, 2020
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, the award winning conveyancing case management provider, has released the second edition of their new ‘Insights’ service, designed to help conveyancing firms compete and succeed in a post lockdown world.
**Content:**
Redbrick Solutions, the award winning conveyancing case management provider, has released the second edition of their new ‘Insights’ service, designed to help conveyancing firms compete and succeed in a post lockdown world.
‘**Redbrick Insights’** is a data driven intelligence service which provides analytics and reports on a range of key success based factors. The service is exclusively available to Redbrick clients. With over 10% of all conveyancing transactions going through their system, [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) are well placed to analyse the market and provide clients with pertinent statistics and success strategies.
Redbrick’s managing director Martin MacDuff says “We’re seeing the market really picking up now, with transaction levels back to 80-90% of their pre-lockdown level. Our client firms have benefitted throughout this period from our pay per transaction model which has protected them from large overheads at a time when their income was very low. We’ve been working hard throughout lockdown to ensure our clients are in the best possible position to come out of this extraordinary period stronger than ever and it seems to be paying off.”
The second Redbrick Insights was released last week and focused on **Speed of Transactions**, which highlighted the importance of firms picking the right mix of work types and also in having the right person doing the work. The top 20 quickest completing firms, across all job types from listing to completion, took an average of 64.45 days, whereas the bottom 20 firms took an average of 231.95 days from listing to completion, across all job types. The strategies employed by the quickest firms are shared within the report.
One such client, DP Conveyancing and Property Law Ltd commented “The support from Redbrick before and during Covid-19 has been outstanding. When the lockdown was first announced and all our staff needed to start working from home within 24 hours, we needed to quickly adapt our processes and Redbrick responded instantly to help us make the changes required. Their support has made a massive difference over the last two months.”
Whilst the property sector is beginning to re-open, reduced transactions numbers should be expected for the remainder of this year, with reports suggesting anywhere from 25% – 50% below normal levels. With fewer transactions around, those firms that have survived the pandemic will need to work harder to win anywhere near their pre-lockdown levels.
If you would like to receive a copy of Redbrick Insights, please [get in touch](https://www.redbricksolutions.co.uk/contact-us/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, law firms, award winning, conveyancers, insights, conveyancing firms, post lockdown, conveyancing
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### [The UK property market ‘back to normal levels’, according to new report](https://redbricksolutions.co.uk/the-uk-property-market-back-to-normal-levels-according-to-new-report/)
**Published:** June 29, 2020
**Author:** Chloe Cragg
**Excerpt:** Property technology company Coadjute reports a continuation of the upward trend in the UK property market, with most key indicators showing volumes back to pre-lockdown levels.
**Content:**
Property technology company Coadjute reports a continuation of the upward trend in the UK property market, with most key indicators showing volumes back to pre-lockdown levels.
An industry group formed by Coadjute – the Blockchain leader in PropTech – of leading property software businesses, including [Redbrick Solutions](https://www.redbricksolutions.co.uk/), suggests that the UK housing market continues to recover with another rise in sales activity, accompanied by an increase in exchanges and completions.
Week 25 of the estate agent calendar (15th to 21st June), saw properties registered for sale recording a steady gain, up 5% week-on-week, and viewings booked showed a similar increase, up 4%. Both are now just 3% off pre-Lockdown levels. Sales offers also continued to climb with a healthy 11% gain as active viewers convert to potential buyers, making offers on their preferred homes. Sales enquiries were slightly down by 2% week-on-week, but remain 51% up on pre-lockdown levels.
The analysis comes from Coadjute’s new Property Market Insights report, compiled with industry leaders including Dezrez, Legal Marketing Services, MRI Software, Reapit, [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) and Search Acumen, covering over 50% of UK estate agents and a material number of conveyancing firms.
The new report is intended to provide unprecedented breadth and detail on every aspect of estate agent and conveyancer workflow from initial sales enquiries through to viewings, exchange and completion, and is designed to help property businesses align their operations as activity returns to the market.
This continued strength is reflected in conveyancing data with gains across almost all indicators, most notably quotations rising by an impressive 50% and well above pre-Lockdown volumes, and the number of activations now close to “normal” levels. Exchanges saw an increase of 6% week-on-week, with sales completions retrenching, down 5%.
Martin MacDuff, Managing Director at Redbrick Solutions said, “It’s essential to the UK economy that the housing market with all its facets gets moving again as soon as possible. We’re proud to be working with Coadjute and keen to do what we can to assist a positive and successful return to business as normal”.
Dan Salmons, CEO at Coadjute says “Over the last 3 months, data from our partners has revealed both the unprecedented drop in the property market after lockdown and the impressive recovery. With levels of activity now returning to normal, and further easing of lockdown measures on the way, we hope the UK property market can start to look forward again. The industry has coped remarkably well, and with new digital capabilities like Coadjute on the way, will be even better prepared in future”.
[Coadjute](https://www.coadjute.com/) concludes that the continuation of the upward trend in the UK property market has brought volumes almost back to pre-lockdown levels, and that the market is well-placed to return to normal.
**Categories:** Redbrick News
**Tags:** law firm, case management, property market, casemanagement, conveyancing
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### [Protecting your business in uncertain times](https://redbricksolutions.co.uk/protecting-your-business-in-uncertain-times/)
**Published:** September 29, 2020
**Author:** Chloe Cragg
**Content:**
Protecting your business in uncertain times is key to future success. The national lockdown may have ended and schools are open but we are still a long way from being back to normal, as the announcement of the introduction of the ‘rule of six’ highlights. Add to this the indications that the Brexit negotiations do not appear to be progressing smoothly, and the result is more uncertain times and uncertain times which may last well into 2021. However, there are actions that law firms can take to help protect their business and Redbrick Solutions are here to help.
**Cut your costs**
The first thing to address is your cost base. Ask yourself when deciding where to cut back “What is nice to have, and what is essential?” Any products, services and expenses that add to your business product, client experience or staff well-being should be considered before anything that will impact your company’s operations. If after this step cash flow is still tough, ask yourself further questions: What could be cut down on without making too much impact? What can you pause and what is an irreversible cut. One budgeting strategy is redistributing, for example, pull resources from marketing to focus on customer service. However, don’t be overzealous as the aim is to keep the whole business running, just on a lower gear. You’ll still need certain areas to be working at optimal capacity, such as customer satisfaction. Redbrick Solutions Case Management can help to reduce your costs as it is charged on a cost per transaction basis therefore not adding to your fixed cost base – If the work is not there, neither is the cost.
**Look at your resources**
Secondly, see where you could be saving time and resources. Assess all the different sectors of your business. Can you save money by redirecting resources to the most at-risk areas of your company? Time is money, even if people are working from home. You’ll need to rethink the best way your employees should be using that time. When it comes to conveyancing, saving small amounts of time at every stage in the process quickly adds up to make a significant difference. By making each matter more efficient, Redbrick Solutions Case Management can increase the efficiency of your matters and so can increase the number of matters you can handle without increasing your headcount. By making your business leaner, you’ll probably pick up some innovative solutions, such as moving face-to-face meetings with clients to virtual meets. If they work well, you can make these permanent. But again, don’t overreach here. You don’t want to end up losing the value of being hands-on with clients, or of having the people who work together be able to communicate face-to-face regularly.
**Customer Satisfaction**
Your clients may be weighing the pros and cons of doing business with you, and you want to make yourself indispensable. To do so, align yourself with your client’s needs. Do your research, how have they been impacted by recent months? What else is happening in your clients’ lives right now that they may need help with? Redbrick Solutions Case Management provide automated Text and Email messages which can be pre-programmed into your workflow so that they are sent automatically at key milestones, keeping your clients up to date, improving client satisfaction by demonstrating how pro-active and efficient you are and keeping your matters on track.
**Don’t Panic**
This rule applies to all of the above. Ask yourself if you would make a particular decision if times weren’t so uncertain. If not, why not? Would it damage your image irrevocably? Would it compromise your integrity? Set some lines in the sand then don’t cross them. A common reaction is to give discounts. But you shouldn’t be doing so, unless you really have to. If you give a large discount now, especially if they are a long-term customer, they’ll probably expect one the next time, and the next. If you must discount a contract to keep the client, put terms and time limits on it so they know it’s an extraordinary measure.
In summary, the last few months have taught us that flexibility and the ability to react quickly to customers’ needs is key to surviving in these uncertain times. Redbrick Solutions Case Management’s pay per transaction model allows you to minimise your fixed cost base whilst maintaining customer service and maximising effective use of resources during these changeable times. In addition, ‘Redbrick Insights’ is a data driven intelligence service which provides analytics and reports on a range of key success based factors. The service is exclusively available to Redbrick clients and with over 10% of all conveyancing transactions going through their system, Redbrick Solutions are well placed to analyse the market and provide clients with pertinent statistics and success strategies.
**Categories:** Uncategorized
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### [How has Coronavirus changed criminal behaviour?](https://redbricksolutions.co.uk/how-has-coronavirus-changed-criminal-behaviour/)
**Published:** October 9, 2020
**Author:** Chloe Cragg
**Content:**
A series of [webinars held by the The Financial Action Task Force (FATF)](https://www.fatf-gafi.org/publications/methodsandtrends/documents/covid-19-webinars.html), the global money laundering and terrorist financing watchdog, have outlined changed criminal behaviour due to the Coronavirus pandemic. FATF significantly influences the UK Government’s anti-money laundering policies and, subsequently, what rules and processes conveyancers must adhere to. The webinars highlighted how normal criminal activity has been disrupted whilst at the same time has increased opportunities available as a result of the lockdown.
The lack of travel opportunities and the closure of many cash rich businesses in the leisure sector has changed criminal behaviour with respect to money laundering. The lockdown has meant less paper cash being spent, so therefore, criminals have been finding new ways to use the cash that they have acquired from illegal activity, one way of doing this is to use cryptocurrencies. Criminals have been stock piling cash and potentially could acquire or support businesses and individuals that are under financial strain and pressurise them into laundering money. Pushing cash through the accounts of vulnerable businesses or individuals who are struggling financially heightens the need for conveyancers to consider the source of funds and question where the money comes from. With so many people still working from home it is of vital importance that control and training mechanisms are robust. As the furlough scheme and other government support packages come to an end in the autumn, this threat will increase.
Some of the steps to enhance due diligence include:
• Consider the source of funds especially where cryptocurrencies are involved.
• Be vigilant with email accounts and bank account details.
• Ensure AML training is appropriate and up to date.
• Cyber Essentials or ISO27001 may be appropriate as part of your cyber protection policy.
Colette Best, Director of Anti-Money Laundering, at the SRA, said: “We have published guidance for solicitors on upholding their money-laundering obligations in the current working environment. We have also seen firms targeted by cyber criminals trying to take advantage of those who are working at home for the first time. The National Crime Agency recorded a 400 per cent increase in cyber crime incidents in the first two weeks of lockdown alone. So, we have produced further resources on cyber crime to help keep firms safe.” An [updated guide on evidence of identity](https://www.gov.uk/government/publications/evidence-of-identity-conveyancers/practice-guide-67-evidence-of-identity-conveyancers) has been published by HMLR.
With changing criminal behaviour, firms are advised to replace and update systems regularly, use antivirus software and ensure systems have appropriate firewalls. They should use two-factor authentication for email and log-ins where possible and make sure staff avoid predictable passwords. The Government backed Cyber Essentials scheme is one-way firms can help to guard against the most common cyber threats and demonstrate commitment to cyber security. Firms should have Cyber Essentials accreditation as a minimum to ensure up-to-date cyber defences. Redbrick Solutions is working towards Cyber Essentials Plus accreditation and Redbrick Solutions use the very latest technology to make the conveyancing process as efficient and secure as possible. We take a serious stance on fraud in order to offer as much protection to our clients as possible. Our document sharing portal has the highest level of security available using two-part authentication. This enables you to share sensitive data, such as bank details, with your client whilst removing the risk of email interception and fraud. Redbrick Solutions also provide full identity checks. All of our AML/ID checks are fully compliant with the FCA, HMRC and SRA. You can also choose to accept proof of ID electronically via our secure portal and make use of electronic signatures.
**Categories:** Uncategorized
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### [New partnership to streamline indemnity process](https://redbricksolutions.co.uk/new-partnership-to-streamline-indemnity-process/)
**Published:** December 2, 2020
**Author:** Chloe Cragg
**Excerpt:** CLS Property Insight and Redbrick Solutions are joining forces to provide integrated legal indemnity insurance to the conveyancing market.
**Content:**
[CLS Property Insight](https://www.clsl.co.uk/propertyinsight) (CLS PI) and Redbrick Solutions are joining forces to deliver an integrated service providing legal indemnity insurance products to the conveyancing market. Redbrick Solutions and CLS PI are committed to making an inspiring and positive impact on the property industry by working proactively to improve the conveyancing process and to formulate and implement best practice throughout the industry.
It is estimated that 1 in 3 transactions require some form of indemnity insurance and yet it is often seen as an ‘add on’ to the conveyancing process. Because of the increasing need for indemnity insurance, it should be considered as managing risk not just as selling insurance products. Indemnity insurance is bought by conveyancers on behalf of their clients and with the new Insurance Distribution Directive (EU legislation that sets regulatory requirements for firms designing and selling insurance products) it is important that conveyancers are confident that the policy they are purchasing is the best available.
The collaboration between Redbrick Solutions and CLS PI will allow indemnity policies to be ordered through the [Redbrick Solutions Case Management](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) software. These policies will be automatically tagged, tracked and put into the matter file. This integration will not only save time, and therefore money, but will also provide full visibility of orders which, in turn, will help manage risk for the practice. If the matter requires a more complex policy, a variable statement of fact can be produced and direct contact with an experienced underwriter is always available.
Redbrick Solutions and CLS PI are committed to improving the conveyancing market through easy to use systems and by providing excellent customer service. In addition, both Redbrick Solutions and CLS PI provide CPD training opportunities through both the Redbrick Academy and regular live webinars on managing risk and topical issues such as Japanese Knotweed.
Jo Hodges, Director of Redbrick Solutions commented ‘’We are delighted to be working with CLS PI. Both companies are dedicated to streamlining the conveyancing process through easy to use, market leading systems so it makes sense for us to partner with the indemnity insurance experts to enhance our offering to clients. We, and CLS PI, are committed to helping and improving the industry and I believe that this development, coupled with the training and market insight we will be offering, will be of great benefit to all conveyancing firms.’’
Robin Wells, Business Development Director at CLS PI commented “We are very proud and excited to be offering our range of indemnity policies through the Redbrick platform. This is a perfect example of how innovative and customer focused businesses can partner to further modernise the conveyancing journey and ease the pathway for transactions to complete”.
**Categories:** Redbrick News
**Tags:** case management, conveyancing software, indemnity
---
### [Search insurance – cover, claims and common misconceptions](https://redbricksolutions.co.uk/search-insurance-cover-claims-and-common-misconceptions/)
**Published:** January 21, 2021
**Author:** Chloe Cragg
**Content:**
It is estimated that 1 in 3 property transactions require some form of search or indemnity insurance and yet it is often seen as an ‘add on’ to the conveyancing process. Because of the increasing need for insurance, it should be considered as managing risk not just as selling insurance products. Search and indemnity insurance is bought by conveyancers on behalf of their clients and with the new Insurance Distribution Directive (EU legislation that sets regulatory requirements for firms designing and selling insurance products) it is important that conveyancers are confident that the policy they are purchasing is the best available.
Search and indemnity insurance has become a common feature of the residential conveyancing process over recent years. The policies are a popular way of enabling a transaction to proceed in the face of potential problems such as search issues, defects in the title, perceived breaches of historic restrictive covenants or planning permission and/or building regulation issues. It is vital that all the necessary facts of the case been revealed to the insurance company and that the assumptions on which the offer of insurance has been made are accurate. If the seller takes out the policy, how can the buyer be sure that all the facts have been revealed but if the buyer takes out the policy, does he know all the facts? It is important to check that the right questions been asked of the sellers and that they have they been fully answered.
Search and indemnity insurance policies can ensure that the sales of properties affected by potential issues run more smoothly and quickly and it passes some of the risk from the purchaser to the insurance company. The collaboration between Redbrick Solutions and CLS PI will allow indemnity policies and search insurance policies to be ordered through the Redbrick Solutions Case Management software. These policies will be automatically tagged, tracked and put into the correct matter file. This integration will not only save time, and therefore money, but will also provide full visibility of orders which, in turn, will help manage risk for the practice. If the matter requires a more complex policy, a variable statement of fact can be produced and direct contact with an experienced underwriter is always available.
It is important that the insurance policy is adequate and appropriate to satisfy lenders’ policy criteria. Are the risks covered relevant and sufficient for the purpose for which it has been taken out? There are standard policies but the assumptions made and risks covered by these policies do not always fit the facts of the case and so if the matter requires a more complex policy, a variable statement of fact can be produced for example. The indemnity limit on policies is usually based on the current market value of the house. Whilst most include an escalator clause, property prices in certain areas can rise in excess of this so the level of cover may be insufficient. If a claim has to be made on the policy, the insurance company may decide to defend the claim which may result in lengthy litigation, making it difficult to sell until matters are resolved.
To find out more, join our complimentary webinar on Search insurance – Cover claims and common misconceptions taking place on 2nd Feb at 11am, register here if you are interested. <https://register.gotowebinar.com/register/1125259303229033231>
**Categories:** Uncategorized
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### [What you need to know about the new Insurance Distribution Directive](https://redbricksolutions.co.uk/what-you-need-to-know-about-the-new-insurance-distribution-directive/)
**Published:** February 9, 2021
**Author:** Chloe Cragg
**Content:**
There is an ever-increasing need for insurance products in conveyancing and this need should be considered as managing risk and not just as selling products. Search and indemnity insurance is bought by conveyancers on behalf of their clients and with the new Insurance Distribution Directive (EU legislation that sets regulatory requirements for firms designing and selling insurance products) it is important that conveyancers are confident that the policy they are purchasing is the best available.
Law firms involved in personal injury, conveyancing and probate will most likely be undertaking insurance distribution activities. The IDD seeks to strengthen consumer protection by imposing requirements on firms that provide, facilitate and arrange insurance products. The IDD aims to deliver a number of requirements of a professional and organisational nature, for example continuing professional development and professional indemnity insurance requirements, as well as dealing with requirements for the provision of information, complaints handling and out of court redress. The SRA has provided guidelines to help solicitors and conveyancers understand their obligations and how to comply with them.
Search and indemnity insurance policies can ensure that the sale of properties affected by potential issues run more smoothly and quickly and it passes some of the risk from the purchaser to the insurance company. The collaboration between Redbrick Solutions and CLS PI will allow indemnity policies and search insurance policies to be ordered through the Redbrick Solutions Case Management software. These policies will be automatically tagged, tracked and put into the correct matter file. This integration will not only save time, and therefore money, but will also provide full visibility of orders which, in turn, will help manage risk for the practice. If the matter requires a more complex policy, a variable statement of fact can be produced and direct contact with an experienced underwriter is always available.
To find out more, join our complimentary webinar for **‘Guidance on the Insurance Distribution Directive (IDD) and Introduction to Variable Statements of Fact.’** The 30-minute training session will cover; Overarching requirements of IDD, New requirements introduced with IDD, What solicitors need to do to comply, Introduction of the first of its’ kind, Variable Statements of Fact. To help law firms act in adherence to the requirements of IDD, the webinar will also review the main requirements of the Directive, recommendations from the SRA and CLC as well as highlighting actions law firms can take to ensure compliance.
The webinar will be taking place on 16th February at 11am. Please register here if you are interested. <https://register.gotowebinar.com/register/1863547276420294415>
**Categories:** Uncategorized
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### [2020 recap and 2021 conveyancing market update](https://redbricksolutions.co.uk/2020-recap-and-2021-conveyancing-market-update/)
**Published:** February 23, 2021
**Author:** Chloe Cragg
**Content:**
The past 12 months have seen massive changes in ways of working for all of us, not least in the conveyancing market. The Solicitors Regulation Authority chair Anna Bradley, speaking at the SRA compliance conference in November 2020 commented on this: ‘People think of the legal sector as stuffy and old-fashioned and slow when actually, the sector and all the attendant bodies like ourselves have responded fast and shown themselves to be flexible – we should all be proud of that. ‘I think we need to stay that way. I really hope people don’t wake up \[at the end of the pandemic\] and say ‘right we can go back to the old way now’. That would be a travesty – we have been through such a difficult time and we really need to bag the benefits we’ve achieved and frankly, we need to keep the pace of change up.’
Rapid change has been made, in part, due to the majority of office workers having to work from home, with many having not been back to the office in over 9 months. The LexisNexis Bellweather Report in July detailed that on the whole people were welcoming the new remote working. However, the latest report suggests that after 9 months of working from home the cracks are beginning to show. The study cites three main coronavirus-related concerns: the impact on staff morale and wellbeing (58%) — especially for those firms with six or more fee-earners; maintaining a client base for the future (34%), and the impact on efficiency (25%). Further, 46% of respondents said miscommunication or insufficient communication was a growing problem for home-working staff. Though a majority found their working hours more flexible, a third said they were working longer hours and stress had worsened for 45% of respondents. Overall, 43% said their morale and wellbeing was worse, with only 13% saying it was better.
Rapid change has also been seen in the world of lawtech. As a result of the pandemic sales cycles of IT products to law firms have shortened this year, according to a Law Society-backed report. The Global Legal Tech Report is based on responses from 61 suppliers. The Global Legal Tech Report is the world’s first and most comprehensive study into the legal tech industry and the people behind the businesses. Backed by partner legal tech associations across the globe and industry-leading research partners, this first-of-its-kind survey is designed to help law firms, legal tech businesses, investors and other relevant parties comprehensively understand the booming market.
Redbrick Solutions are part of this booming conveyancing market with our collaboration with Coadjute. Via blockchain, Coadjute enables digital connectivity between property businesses. The platform will allow estate agents and conveyancers using the dezrez, dezrezlegal, MRI Software, Reapit and Redbrick Solutions software to view a transaction’s progress and status, receive synchronised alerts, and share messages and documents rapidly and securely. This will enable them to conduct the transaction faster, with less friction and more securely. Hopefully making the process easier for the conveyancer and also improving the client experience.
Following an unprecedented year, what can the conveyancing market expect in 2021? This session from Groundsure will include a summary of 2020 and look at the challenges the conveyancing industry had to face. We’ll start with a review of the residential, construction, and commercial markets. We will also give an overview of key changes coming up and what trends are going to affect the industry in 2021 such as the SDLT holiday, homebuyers looking for a more rural lifestyle, mortgage availability and other forecasts. To find out more, join our complimentary webinar on March 9th 11am . Please register here if you are interested:
<https://attendee.gotowebinar.com/register/7308166129414519053>
**Categories:** Uncategorized
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### [Local Authorities, Land Registry Integrations and Regulated searches](https://redbricksolutions.co.uk/local-authorities-land-registry-integrations-and-regulated-searches/)
**Published:** March 8, 2021
**Author:** Chloe Cragg
**Content:**
Local Authority Searches are no new thing for Conveyancers and those in the process of buying land or property, but they have changed so much over the years and have the potential to change even further over the next 5-10 years.
Official Local Searches were of course the norm prior to the booming housing market of the late 1980’s which is when a small bunch of intrapreneurs created the world of Search Companies that exists today. Back then of course Personal Searches were still being carried out, but generally by an office junior or an Article Clerk (as they were called) employed by the Solicitors firm. The Local Authorities were only too pleased to welcome employees from the local Solicitors practices into their offices and probably served warm tea whilst they relaxed and searched through their paper files.
Search companies were not so welcomed however and back in the 1980’s and 90’s it could be quite tricky for the Search Agents to gather all of the necessary data together and they often left the councils offices with partially completed searches (back then insurance was a must to cater for this missing information). The Search Industry fought hard to gain access to the necessary data sets to enable personal searches to stand shoulder to shoulder with their official counterpart, as they very much do today. It was not until the introduction of the new regulations in 2004 (Environmental Information Regulations Act 2004) which forced the Local Authorities to level the playing field and start sharing their data in a fair and equitable manner.
The search industry went one step further and decided to set up a Regulatory Body and wrote a Code of Conduct (PCCB (Property Codes Compliance Board) and the Search Code) by which all its members and search compilers/producers would live. The introduction of these two things gained the support of the legal industry’s own governing bodies and those of the UK Mortgage Lenders.
So here we are today with the search industry providing choice to its customers, in terms of speed, brand and price, helping its customers through the minefield of options and helping out in times of need when its clients are battling against hard deadlines.
Looking forwards and into the future, HMLR is starting their journey into the world of Land Charges, by attempting to digitise all charge entries across England and Wales by the end of 2025. If they are successful in achieving their goal, the process of building a Local Search will certainly be quicker and easier to complete.
To find out more about the current delays with Local Authorities, the HMLR future plans for Land Charges and to hear a general update on the Search Industry please register here for our upcoming webinar with [Conveyancing Data Services](https://redbricksolutions.co.uk/partners/conveyancing-data-services/) on the 23rd March <https://attendee.gotowebinar.com/register/2309699409569533710>
**Categories:** Uncategorized
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### [Environmental report – why they Further Action](https://redbricksolutions.co.uk/environmental-report-why-they-further-action/)
**Published:** March 17, 2021
**Author:** Chloe Cragg
**Content:**
When a ‘further action’ is received from an environmental report, it’s not necessarily a disaster. While a further action doesn’t make a conveyancer’s job any easier, it is rarely the end of the transaction. In fact, with a little preparation and some knowledge of the most common risks that warrant a further action – ground instability, contaminated land, flooding and infrastructural risks – conveyancers can anticipate, understand and mitigate these risks for their clients, create a smoother transaction and add value along the way.
In the first instance, a further action report may simply require a closer look at the problem. It is important to realise that some risk assessments can’t be made by data alone, and that an evaluation onsite might mitigate any concerns a further action may bring. A flood consultant can offer an onsite assessment, such as an identification of flood mechanisms, flow paths and local ground conditions that may impact flooding at the property. The same can be said for ground instability issues. It may take a professional second look to ascertain whether this is a real problem or something that can be more easily mitigated. It’s an opportunity to engage a client, have a conversation and ultimately help give them better peace of mind.
One of the most unpleasant risks that can arise with a property is contaminated land: an old gas works, a long-gone petrol station, anything that might have left the ground a house is built on damaged and could require an environmental clean-up. The most important point when it comes to contaminated land is to learn to what extent local authorities are involved in the clean-up process. In legal terms, the responsibility falls with the body that contaminated the land, but often those businesses no longer exist.
There are a whole host of different environmental risks that can lead to further action being issued. However, just as there are multiple possibilities for risk, there are also multiple different types of clients, each with their own view of just how significant that risk is. For a conveyancer, it is vital to have clarity around what their client wants and needs and the options available to them. Most importantly, however, is that every conversation is approached from a solution-focused perspective, one that results in an outcome that doesn’t leave the client to deal with unresolved or unknown risks.
[CLS Property Insight](https://www.clsl.co.uk/propertyinsight) (CLS PI) and Redbrick Solutions have joined forces to deliver an integrated service providing legal indemnity insurance products to the conveyancing market. Redbrick Solutions and CLS PI are committed to making an inspiring and positive impact on the property industry by working proactively to improve the conveyancing process and to formulate and implement best practice throughout the industry.
The collaboration between Redbrick Solutions and CLS PI will allow indemnity policies to be ordered through the Redbrick Solutions Case Management software. These policies will be automatically tagged, tracked and put into the matter file. This integration will not only save time, and therefore money, but will also provide full visibility of orders which, in turn, will help manage risk for the practice. If the matter requires a more complex policy, a variable statement of fact can be produced and direct contact with an experienced underwriter is always available.
[Contact us](https://redbricksolutions.co.uk/contact/) for further information.
**Categories:** Uncategorized
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### [Redbrick Solutions set to launch new biometric ID service](https://redbricksolutions.co.uk/redbrick-solutions-set-to-launch-new-biometric-id-service/)
**Published:** March 24, 2021
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are set to launch a new integrated biometric AML service with the latest release of Redbrick Practice Management.
**Content:**
Redbrick Solutions are set to launch a new integrated biometric AML service with the latest release of [Redbrick Practice Management](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management). The new service is a part of Redbrick Solutions ongoing commitment to providing clients with the latest technology, enabling them to run their law firm safely and efficiently.
It is estimated that the amount of money laundered through the UK every year could be as much as £57 billion, with law firms being an obvious target. Property purchases are a favourable method of money laundering by criminals due to the nature of high value transactions, creating an easier way to launder large amounts of money without being flagged as suspicious.
Redbrick’s new biometric service, provided by [Credas](https://www.credas.co.uk/), is Safe Harbour compliant. [Safe Harbour](https://www.lawgazette.co.uk/news/new-conveyancing-requirements-to-encourage-digital-id-checks/5106456.article) is a standard that was introduced by HM Land Registry on 12th March 2021 to encourage the use of digital identity checks in the conveyancing process. Crucially, HM Land Registry have said they will not pursue conveyancers who meet the standard in any recourse claims on the grounds that insufficient identity checks were carried out.
Key requirements of the Safe Harbour standard are met as follows:
- The Credas mobile app utilizes NFC reading technology to read the RFID chip embedded in passports. This is the most reliable and secure method to determine whether it is a genuine government issued document. All data is securely stored in the cloud, keeping the information safe and secure, in line with GDPR.
- Passive liveness technology automatically measures and analyses physical characteristics to determine if the person being captured is live and present. This image is then compared to the image stored in the passport RFID chip to verify the same person is present in both images. See a video of how passive liveness tests work [here](https://vimeo.com/460536888).
- Finally, Credas offers comprehensive checks on over 4000 types of identity documents, including driving licenses, utility bills and bank statements.
Jo Hodges, Sales and Marketing Director of Redbrick Solutions commented **“We are delighted to be working with Credas to enhance the AML service through our platform. Working with Credas will bring real-time state of the art AML checks to our clients, with results stored against the client in the case management system, and a full audit trail provided. Redbrick and Credas are committed to improving this aspect of the industry and speeding up the conveyancing process for our clients. Credas are experts in this field and we are excited to be integrating with them to share their expertise for the benefit of our clients.”**
Rhys David, CEO of Credas, said **“We are very pleased to be working in partnership with Redbrick Solutions to provide Redbrick users with access to state of the art AML compliance technology. Customer due diligence has become a core function for businesses who operate within regulated sectors and this relationship with ensure these processes can be completed by Redbrick users in a manner that is simple, slick and smart.”**
For further information, please [contact us](https://www.redbricksolutions.co.uk/contact-us).
**Categories:** Redbrick News
**Tags:** aml, fraud, money laundering, biometric, safe harbour, conveyancing
---
### [The current economic climate and impact on the conveyancing sector](https://redbricksolutions.co.uk/the-current-economic-climate-and-impact-on-the-conveyancing-sector/)
**Published:** April 15, 2021
**Author:** Chloe Cragg
**Excerpt:** Jo Hodges, Sales and Marketing Director at Redbrick Solutions shares her thoughts with Today’s Conveyancer about the current economic climate and the impact on the conveyancing sector.
**Content:**
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions shares her thoughts with Today’s Conveyancer about the current economic climate and the impact on the conveyancing sector.**
The continued roll out of the COVID-19 vaccine means the UK is now getting some control back over the pandemic. A plan for exiting lockdown is in place and we are all hoping to soon be able to see family and friends, enjoy a meal in a restaurant and get back to some kind of normality, whatever that new normality may mean. Like most businesses, law firms are now turning their attention to how they will work post-covid. The firms that have survived will be looking at their structures, working practices and environment to see where to reduce overheads and the firms that have thrived will look at how they can continue their success, what has helped them succeed and how their business will operate in terms of client retention and winning new business going forwards.
Although it will take a considerable amount of time before we have moved completely out of the grip of the virus, with the current UK lockdown plans now easing, the Government is in a stronger position to plan for recovery and take hold of the devastating impact the virus has had on the economy.
The magnitude of the recession caused by the pandemic is unprecedented in modern times. GDP declined by 9.9% in 2020, the steepest drop since consistent records began in 1948. During the first lockdown, UK GDP was 24% lower in April 2020 than it was only two months earlier in February. Economic activity picked up over the spring and summer, reflecting the opening up of the economy and pent-up demand from the first lockdown. This was followed by a further short-lived lockdown in November. Restrictions were eased, briefly, in December. GDP was 6% lower in December than before the pandemic.
Law firms, and conveyancing firms in particular, will have felt the impact of the first lockdown keenly. Q2 of 2020 had the lowest reported number of residential conveyancing transactions since 2009. But with the re-opening of the housing market, the subsequent SDLT holiday and the reintroduction of 95% mortgages, for the last few months they have been busier than ever, with a 27% rise in transactions from November to December 2020.
**According to the latest report by Search Acumen:**
> “The uptick in demand in the property market resulted in firms benefiting from stronger trading conditions. The number of active Conveyancing Firms continued to recover from the troughs of the first pandemic-induced lockdown, increasing by 58% to 3,808 in Q4 from a low of 2,411 in Q2 2020.
>
> “However, despite the recovery from the early stages of the pandemic and the closure of the UK property market, the number of active Conveyancing Firms in Q4 2020 is still 3% lower year-on-year. It also remains lower than at any point during the pre-pandemic period over the last decade from Q2 2011 to Q1 2020.”
However, the upturn is creating subsequent problems with individuals reporting issues with obtaining mortgages and law firms struggling to cope with the unprecedented demand on staff and resources. Delays from lenders and Local Authorities are significant and are considerably extending completion times.
A recent survey by The Law Society’s Law Management Section suggests that overall firms are forecasting a 10-20% drop in revenue for the 2020/2021 financial year. Economists differ greatly in how quickly they are predicting the economy to recover once lockdown restrictions ease and ultimately end. Some economists predict that a rise in consumer spending will underpin a strong and rapid growth, but others suspect a sharp rise in unemployment will lead to consumers being cautious with their spending and have less disposable income to spend. The average forecast for GDP growth in 2021 is predicted at 4.3%
As the economic extent of the damage that has been caused by covid-19 and the long-term effects and changes to every part of our lifestyle choices, finances and working patterns is largely unknown, law firms will have to continually strive to keep up and remain agile in their business choices. Technology, agile working, and overall working patterns will create the most change to individual law firms and whether they thrive or just survive following the pandemic.
Changes in working patterns post-covid will have an additional impact on the economy with many law firms reducing office space or no longer requiring inner-city locations, thus reducing their overheads and asset maintenance. Law firms that have invested in digital systems including case management systems, contact automation and technology-assisted analysis tools are likely to be ahead of their competitors and more adapt to working in agile environments.
This move into technology-focused agile working will provide new revenue streams for law firms as they are no longer restricted by travel complications, time zones or locations. Now, home working and virtual meetings will lead the contemporary legal landscape. For example, Redbrick now have clients that we have never met. We sold to them remotely, customised and installed our [case management solution](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) and trained users remotely. This would have been unheard of prior to the pandemic but it has been very successful, showing that law firms are adapting and embracing the ‘new normal’, and technology solutions are helping them to do that.
To learn more, please [contact us](https://www.redbricksolutions.co.uk/contact-us).
**Categories:** Redbrick News
**Tags:** law firms, economic climate, conveyancing
---
### [Redbrick Solutions and Perfect Portal - Case Management Software for lawyers](https://redbricksolutions.co.uk/redbrick-solutions-and-perfect-portal-helping-conveyancers-win-more-work/)
**Published:** April 21, 2021
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions and Perfect Portal have today announced a new integration to help clients convert more leads whilst offering an enhanced consumer experience.
**Content:**
*Redbrick Solutions and Perfect Portal have today announced a new integration to help clients win more work whilst offering an enhanced consumer experience. The case management software has been specifically created to help lawyers speed up their processes and provide a better customer experience.*
[Redbrick Solutions](https://www.redbricksolutions.co.uk/) award-winning case management system helps law firms save time and money by assisting users at every step of the legal process, from the initial estimate through to invoicing the client and collecting monies. It produces letters, legal forms, bills, and statements in seconds and manages risk via a transparent to-do list visible to case owners with third-party links built in.
Going beyond the industry standard legal case management software available on the market, Redbrick Practice Management offers a ‘one-stop shop’ solution. [Conveyancing](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) law firms benefit from the numerous integrations such as an online quoting tool, SDLT, Outlook, Word, AML, Searches, Land Registry, Legal Forms Library, a reporting module, and secure (2FA) document sharing with digital signatures and case tracking portal.
[Perfect Portal](https://www.perfectportal.co.uk/) is a digital onboarding and client-centric solution for law firms. They enable law firms to enhance the client experience with a fully branded mobile app that supports every area of law, with integrated features from VOI, VOF, payment on account, and matter updates. Law firms can improve their new business efficiencies across all departments with website lead intake forms, conveyancing quote calculators and smart dashboards that ensure nothing slips through the cracks. Their cloud and app-based secure systems also drive early client engagement, increasing conversion rate and speeding up transactions whilst ensuring all parties involved are updated on matter progress.
Redbrick Solutions and Perfect Portal share an ethos in offering market-leading technology that is continuously evolving to ensure that law firms remain one step ahead. Integrating both technologies will further enhance efficiencies of law firms utilising both software, thus working together proves beneficial for the mutual law firms.
The Perfect Portal integration is part of Redbrick Solutions ongoing commitment to providing clients with everything they need to run their law firms effectively and efficiently. As the legal and property industries emerge from the COVID-19 lockdown, firms will be looking at consumer and buyer behaviour, and how it has evolved throughout such adverse circumstances. The law firms that will thrive will be the ones that are committed to investing in their digital offering and providing a complete digital solution to their clients.
Jo Hodges, Sales and Marketing Director of Redbrick Solutions commented “**We are delighted to be working with Perfect Portal to offer a streamlined service to the legal sector, helping firms manage new business inquiries and convert more leads. Working with Perfect Portal will enable our clients to provide a complete digital solution to the home mover. Perfect Portal are experts within this field and we are excited to be integrating with them to share their expertise with our clients**.”
Yvonne Hirons, CEO & Founder of Perfect Portal also added “**Everything we do is client-centric, and uniting our technologies seemed the natural next step in ensuring our mutual clients could access both Perfect Portal and Redbrick Solutions seamlessly. We work better together and streamlining our case management systems has enabled law firms to work more efficiently, thus reducing the average time it takes for a consumer to complete their journey**.”
**Categories:** Redbrick News
**Tags:** law firms, quoting tool, app, conversion rate, dashboards, digital, perfect portal, quote conversion, technology, conveyancing
---
### [GeoRisk – are you compliant with guidance on mining risk?](https://redbricksolutions.co.uk/georisk-are-you-compliant-with-guidance-on-mining-risk/)
**Published:** June 2, 2021
**Author:** Chloe Cragg
**Content:**
Ground stability and Mining and Geo-risk. Living in a temperate climate as we do here in the UK, nothing else out there has quite the same potential for catastrophic impact to property. Nor does any other risk have the same potential to impact so fundamentally the central aspect of most property transactions – the integrity of buildings themselves.
However, in checks undertaken through the course of a property transaction, those on mining and ground stability don’t seem to get the same attention from purchasers as more commonly understood risks such as flooding.
With potential financial implications simply too great to ignore, conveyancers on the other hand have always treated the risks posed by mining and ground stability with due gravity. Always working in the best interests of their clients, to the best of their ability and with the best tools available.
Within the confines of those available tools, and aside from some localised, mineral-specific checks, a standard practice has become established: you get a coal search in the coal area and you get ground stability content from the environmental search.
This established process has been fine for a time, but we can do better than that. The proliferation of digitally available data alongside advances in technology and collaboration between organisations means that ‘standard practice’ can now take a big leap forward.
***Enter GeoRisk; a full mining risk solution for the conveyancing process. A suite of products covering all mining and ground stability risks to property. And we mean all.***
Let’s begin with coal. Now, coal is well established as a risk that needs checking when on the coalfield, and as you would expect GeoRisk has this covered with an integrated CON29M Official Coal Mining Search. Brine is covered, too, with the Groundsure-produced Cheshire Salt Search included when in the brine area.\*
**But what of other mining types?**
Risks from the legacy of mining minerals other than coal are just as prevalent than those from the legacy of coal itself. They are also more widely distributed, impacting almost all of the United Kingdom – yet any detailed consideration of this ‘other’ mining as part of the conveyancing process is still not standard practice for many.
GeoRisk certainly has this covered. With Groundsure’s extensive database of historical land use alongside unique and extensive records from Mining Searches UK and data from a comprehensive range of other sources, GeoRisk provides extensive insight into mining legacy nationwide. GeoRisk’s assessment of other minerals is written by an expert mining consultant, providing the reassurance and confidence of a tailored outcome in every report.
So that’s mining covered. All mining. But it doesn’t stop there. GeoRisk is full of innovative data and assessment covering all aspects of natural and non-natural ground hazards.
GeoRisk includes satellite recorded ground movement data, tailored for property-level assessment. Actual measurements taken by satellites from space! Provided by SatSense, ground movement experts at Leeds University, the data is accurate to the millimetre and is updated every six days. It assesses six types of movement, five of which are new to conveyancing searches, and any of which could indicate subsidence in a property.
New data from geological authority the British Geological Survey is included; their new Property Shrink-swell Hazard Score. It gives a property-specific indication of susceptibility to shrink-swell subsidence given underlying geological properties, the proximity of trees (using Bluesky National Tree Map), and the characteristics of local buildings. GeoRisk brings this brand new data to the market for the first time.
GeoRisk is also first-to-market with coastal erosion data in a conveyancing search, providing an assessment of risk to property from loss of land to the sea. Projections on impact are provided on short-term risk alongside potential risk to long-term property investment and given different scenarios of coastal defense investment.
There is also a sinkholes module, full of extensive and unique records of recent and historical incidents sourced, geology data indicating susceptibility to ground stability, and records of infilled land and landfills with the potential to cause subsidence.
Phew! There is a lot of content.
Another aspect of the GeoRisk solution is GeoRisk Certificates; certificates that give a cost-effective clean bill of health on mining and ground stability risks. We wanted to ensure that our certificate products were true ‘all-clear’ products – we don’t want to sell a ‘certificate’ only for it to recommend the purchase of another, more expensive product. As such, two certificates are available; one covering coal and brine and another covering all other minerals and ground stability.
Now, we’ve possibly saved the best until last. The alerts that deliver the GeoRisk reports have been created from painstaking analysis of a huge range of relevant data and they will only recommend a report when one is needed. If a report is recommended there will always be useful content and value provided in the form of information and advice. What’s more, we will not sell you unnecessary content – if you don’t operate on the coalfield the more cost-effective GeoRisk report will be recommended (versus the GeoRisk +) and no pennies will be wasted on coal data you know you don’t need.
Not a broad-brush in sight.
To find out more, join our webinar with [Groundsure](https://www.groundsure.com/) on Tuesday 8th June at 11am ‘**GeoRisk – are you compliant with guidance on mining risk?’** Register here [https://attendee.gotowebinar.com/register/1281776984473202446 ](https://attendee.gotowebinar.com/register/1281776984473202446)or see our [Events](https://redbricksolutions.co.uk/events-calendar) page for further info.
**Categories:** Uncategorized
---
### [How to deal with ‘Further Actions’ in Environmental Reports](https://redbricksolutions.co.uk/how-to-deal-with-further-actions-in-environmental-reports/)
**Published:** September 6, 2021
**Author:** Chloe Cragg
**Content:**
**How to Deal with Further Actions**
When a ‘Further Action’ result is returned from an environmental search report it can at first be concerning, however it does not mean that this result cannot be overcome and is simply an indication that additional information or checks must be carried out, to ensure the property purchaser is protected.
Thankfully, the answer to what a conveyancer should do next is helpfully provided by way of a summary on the front page of most environmental search reports. Here, the ‘Next Steps’ can be found highlighted, with additional and contextual information provided within the relevant section of the search report, be that Environmental or Contaminated Land, or Flood, for example.
**Contaminated Land Further Actions**
Where a Further Action for contaminated land is identified, for instance, if the property is on the site of or close to a former gas works, further information or investigation will be required to identify whether the site has been appropriately remediated, therefore mitigating the risk.
Conveyancers in possession of an FCI environmental search can take advantage of a Free Review Service for contaminated land risks. Providing one of the following items of information to FCI’s Risk consultancy team, can help to revise the report outcome from a Further Action to a Pass result:
- A National House Building Council (NHBC) Buildmark Certificate (or similar)
- Confirmation of Discharge of Planning Conditions
- Letter from the Local Authority Environmental Health Department
Where a conveyancer or their client is unable to obtain such information or does not feel comfortable carrying out such enquiries, we are able to offer the affordable service, the FCI Appraisal. FCI’s professionally qualified Risk consultancy team will approach the Local Authority, national environmental regulator, and other statutory bodies to gather and review additional property-specific information, providing expert analysis of the contaminated land risk in a fast and cost-effective manner.
In many cases, with a more informed assessment, FCI is able to facilitate the transaction by providing a superseding ‘Pass’ risk assessment. However, on the rare occasion where an unacceptable risk remains, clear next steps on mitigation or resolution are provided.
**Flood Risk Further Actions**
Where a Further Action for Flood Risk is returned, closer investigation is required to verify and understand the significance of the flood risk.
FCI offer an affordable solution, the FCI Flood Appraisal, which is a detailed, property-specific analysis of flood risk at a property. Derived from complementary data sources and flood mapping, coupled with expert independent insight, the report considers on-site features which can influence the risk of flooding, in addition to flood warning history, analysing the effectiveness of any defences, local research, topography and Local Authority data.
Providing an overarching professional opinion on the flood risk, including an assessment of insurability, FCI Flood Appraisal provides clarity, making that all-important property acquisition or investment decisions that much easier. Ultimately, where the flood risk has been reduced following the FCI Flood Appraisal, the environmental search result can then be converted to a Pass.
**Join our Webinar**
We are hosting a FREE webinar on 14th September on *Environmental Reports – Why they Further Action and How to Achieve a Passed Report.*
Our speaker, Neil Wood of Future Climate Info (FCI) will discuss why environmental reports suggest Further Action, options around communicating these results to your clients and the information you can source to convert the Further Action into a Passed report.
Find out more and register here: [https://zoom.us/webinar/register/WN\_xinnlQvJTIe5EjCXGjcVsQ](https://zoom.us/webinar/register/WN_xinnlQvJTIe5EjCXGjcVsQ)
**Categories:** Uncategorized
---
### [New Build Property and Environmental Compliance Risks](https://redbricksolutions.co.uk/new-build-property-and-environmental-compliance-risks/)
**Published:** September 14, 2021
**Author:** Chloe Cragg
**Content:**
**With modern construction practices and stringent planning processes in the UK, it is a common assumption that new build housing developments will have been constructed to an appropriate standard, with the correct measures in place to ensure that homes are free of future contaminated land liability. But, is this a safe assumption to make?**
The UK has a rich industrial heritage which during the 19th and 20th centuries operated at a significant scale.
As a result, there are few parts of the UK not in some way touched by industrial heritage. Over time, industry dwindled as we became a more service-oriented economy. However, that industry left a footprint in the form of pockets of sometimes undiscovered contamination, of unknown severity and magnitude. We are also in a continual race to house our growing number of households, especially in our towns and cities where past industrial sites are commonplace.
Just under 110,000 new build homes were completed in England last year, reduced from prior years due to COVID-19, when delivery peaked at around 220,0001.
Driven by policies focussed on the redevelopment of brownfield land, an increasing number of these new build homes (c.50-80%) are constructed on former industrial sites. These policies are positive in that they seek to maintain the amenity benefit and ecosystems services delivered by our green spaces, but it clearly necessitates the proper consideration of that industrial legacy and the contamination footprint left behind.
**Balancing Site Availability with Economics**
Councils are under pressure to meet new build housing targets and will look to offer plots that are superficially attractive in terms of value, but are typically brownfield, as these are the priority sites for development within Local Plans to discourage sprawl and re-use existing industrial land for regeneration.
Developers will therefore look at these sites through the lens of economic viability. The Council will impose pre-application conditions on assessing the risk of contaminated land and seek assurance from the developer that this has been properly implemented and an effective remediation strategy proposed.
In order to be viable, a developer will look to the most cost-efficient solution for remediation, which may not always be the most effective long term. Much will depend on the nature and severity of any contaminants, but there have been many examples of a simple removal and replacement of top-soils and fitting of a membrane cap, which may place potential restrictions on the use of the property, e.g. extensions which may require groundworks at the property.
Because of the nature of many developers’ legal entities, these vehicles are designed to think of cost risk in the shorter term, which means they limit their exposure liability for ineffective site remediation down the track.
Approaches by developers vary widely and they will apply economic decisions on a bespoke basis to the site and the number of units they are able to achieve with Council approval, so you cannot assume a standard level of environmental due diligence is being followed all of the time.
Therefore, it is vital that as a conveyancer, you are able to access comprehensive and robust environmental search data that will highlight these potential risks for your client.
**Case Study: Worthless Homes through Developer and Planning Negligence**
In 2014, residents of a Bradford housing estate were told that their homes were worthless due to failures in the development process.
The 13-property development adjoins a former landfill site, which records suggest received industrial, commercial and household waste.
Authorities identified a risk of methane and carbon dioxide migrating from the landfill into the properties. Consequently, a key condition imposed by the Local Planning Authority was the effective remediation of the site before building certificates could be issued.
Sherwood Homes, the developer, was required to fit a membrane to prevent gas ingress. Evidence of correct installation was lacking, and final building compliance certificates weren’t issued.
Residents later seeking to re-mortgage were met with a zero-valuation due to the absence of a final lawful building certificate.
Breaches in planning conditions would often be dealt with by an enforcement notice under Section 172 of the Town and Country Planning Act. Whilst steps might first be taken to hold the developer accountable, should the authorities be unable to reach that party the notice could fall at the feet of the property owner. In this case, Sherwood Homes went into administration and have reportedly not responded to approaches by residents or authorities.
**Can the Owner of a New Build Property Be Liable to Pay for its Remediation?**
It is often assumed that under contaminated land legislation the developer of a property will be the sole target of enforcement action. Unfortunately for the prospective purchaser, this isn’t the case. A new build homeowner cannot assume that the property developer is more likely to be served a notice to remediate contamination than they are.
There is potential for both parties to be considered members of the top liability group, known as ‘Class A’ persons, being those deemed to have **‘C*aused’*** or ‘***Knowingly Permitted’*** contamination to exist.
The construction of a house atop contamination can establish a link between the contamination and future residents which previously didn’t exist. The developer may be considered a Class A person because they ‘caused’ that link to exist. However, the new homeowner is not immune. Should they alter the property or the grounds in some way, exposing contamination, they could similarly be considered a ‘Causer’ and assume the same top liability.
It is also not uncommon for developers to disclose contamination information during the conveyance. This can be deemed an awareness on the part of the homeowner of the existence of contamination, and should they fail to remediate it they can be considered a ‘Knowing Permitter’ and subject again to the top liability bracket.
Potentially of greatest risk to the new homeowner is the not uncommon practice for developers to establish special purpose vehicles (SPVs) which act as the legal entity responsible for the construction, to limit their liability and protect any holding company.
The SPV can be liquidated or dissolved once the development is complete, or if significant problems are encountered during the development.
In addition to voluntary winding down, insolvency results in the same outcome for the new buyer. Of all industrial groups, the construction industry tends to have the highest level of collapses, with over 2,000 firms entering formal insolvency procedures in the final quarter of 2020.
Where this occurs, as in the case of Bradford, should the regulators enforce their powers under Part 2A, with the developer absent they may look at the second tier of liability, *‘Class B Persons’.* A Class B Person is defined as someone who can be held responsible simply by virtue of them being the owner/occupier of the land.
Whilst the regulators can only require “reasonable”3remediation, the regime does not impose a financial cap on liability. In a case involving the remediation of coal tar beneath the gardens of 11 new homes in Doncaster in the early 2000’s, the cost came to £66,000 per residence4.
**How Can a Conveyancer Protect Their Client?**
The key is to treat the purchase of a new build or recently constructed property with the same level of scrutiny as would be the case with any other property.
The first step is to obtain an environmental search that employs a robust methodology with respect to contamination and newly developed properties, which does not rely on an assumption of a developer safety net. The search should identify if any significant risks are present and highlight these as a ‘further action’ on the front page of the search.
Where ‘Further Action’ is advised in the case of a recently-developed property, a conveyancer may wish to first determine whether a National House Building Council (NHBC) Certificate (or similar) is available and ensure it covers contaminated land. Otherwise, planning documents demonstrating that contamination has been addressed during development may assist, so long as these evidence the complete discharge of all relevant conditions. Having this usually means the search provider can provide a report revision free of charge, and the conveyancer can be more confident that their duty of care has been fulfilled on this matter.
**Find out more with the Experts**
Contaminated land is a specialist area, so it’s important that legal professionals engage the help of environmental experts to guide them.
Redbrick Solutions are hosting a **FREE webinar on 21st September 2021** about new build contaminated land due diligence in conjunction with Future Climate Info (FCI). In order to safeguard your client and your practice risk management in these matters, we highly recommend you join us.
**Find out more and register here:** [https://zoom.us/webinar/register/WN\_mOkg3IwOSMC4sWPWID\_I9g](https://zoom.us/webinar/register/WN_mOkg3IwOSMC4sWPWID_I9g)
Our webinar partners, FCI are a team of chartered experts and environmental property professionals, with many years experience in dealing with complex contaminated land cases. They offer a free information review service and bespoke advice, together with off-the-shelf solutions with an affordable **[FCI Appraisal\* report](https://futureclimateinfo.com/wp-content/uploads/2019/05/FCI-Appraisal_Product-Card-FINAL.pdf)**, and **[FCI Walkover\*](https://futureclimateinfo.com/wp-content/uploads/2019/05/FCI-Walkover_Product-Card-FINAL.pdf)2** if a physical inspection is requested.
The Law Society’s Practice Note on Contaminated Land advises solicitors to consider the appropriateness of an environmental insurance policy to cover the costs of remediation of both undetected and disclosed contamination and related liabilities5. FCI searches include a free remediation warranty with all passed residential environmental reports, for 6 years, up to £100,000, providing peace of mind for conveyancers and their clients.
###### **Notes**
###### 1 [https://www.gov.uk/government/news/number-of-new-homes-built-soars-to-an-11-year-high#:~:text=Over%20170%2C000%20new%20homes%20were%20built%20for%20the%20year%20ending%20June%202019.&text=New%20data%20has%20found%20the,in%20the%20last%2011%20years](https://www.gov.uk/government/news/number-of-new-homes-built-soars-to-an-11-year-high#:~:text=Over%20170%2C000%20new%20homes%20were%20built%20for%20the%20year%20ending%20June%202019.&text=New%20data%20has%20found%20the,in%20the%20last%2011%20years).
###### 2 ***Law and Your Environment*** – a website which is maintained by the UK Environmental Law Association as a resource for the general public – <http://www.environmentlaw.org.uk/rte.asp?id=228>
###### 3 **Section 78E(4), EPA 1990** – taking into account the financial cost of the works and the seriousness of the harm or of the water pollution.
###### 4 R (on the application of National Grid Gas plc (formerly Transco plc)) v. Environment Agency: \[2007\] UKHL 30.
###### 5 Solicitors must ensure they comply with the Solicitors Regulation Authority’s requirements on advising on insurance. See: <https://www.sra.org.uk/solicitors/guidance/law-firms-carrying-insurance-distribution-activities/>
###### \*Prices starting from £200 + VAT for residential properties
###### \*2 Prices starting from £995+VAT for residential properties
**Categories:** Uncategorized
---
### [The best conveyancing case management software released](https://redbricksolutions.co.uk/new-version-of-award-winning-conveyancing-case-management-released/)
**Published:** September 20, 2021
**Author:** Chloe Cragg
**Content:**
Redbrick Solutions have announced this week that the latest version of their award-winning conveyancing case management system has been released. This marks the 23rd version of ‘[Redbrick Practice Management](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management)’ and includes a number of enhancements and new functionality to benefit clients, such as:
- **Online Questionnaires. This new feature allows Redbrick users the ability to define forms/questionnaires that they would like answered by the client online and securely in the Redbrick portal.**
- **Credas** **[Biometric ID checks](https://redbricksolutions.co.uk/credas-biometric-id-checks)** are fully integrated.
- **Portal enhancements** incl sharing with specific parties enabling you to choose who to share which documents with online. There have also been improvements to the existing **Electronic Signature** functionality in the portal.
- **[Perfect Portal](https://redbricksolutions.co.uk/our-partners/perfect-portal)** Law firms can enhance their client experience with a fully branded mobile app that supports every area of law.
- **Data Deletion Tool.** This will allow you to remove data that you no longer need to retain, data that exceeds your companies’ data retention policies, or for GDPR.
- **New Instruction Auto Import.** Automatically importing matters into RPM saves you time and allows firms the ability to provide out of hours responses to new clients / prospects by way of existing automation.
- **Enhanced e-DRS integration** incl **Reply to Land Registry Requisitions.** When requisitions for AP1 applications are returned by the Land Registry, the system will now allow the user to reply to these and send replacement or additional documents from the documents screen.
- **Document versioning.** Allows better and automatic versioning of documents when enabled for individual documents.
- **Quill Money Integration.** You will now be able to post your financial details of the matter from the RPM Billing screen direct into the Quill Ledger instead of duplicating it in Quill. Removing data entry, error and duplication.
- **And many more!**
Existing clients will automatically receive the latest version of Redbrick Practice Management at no cost as part of Redbrick Solutions unique business model, which also includes support and training as part of the per matter transaction fee.
Jo Hodges, Director of Redbrick Solutions comments “As leading innovators, it is crucial that our case management solutions continue to evolve, for the benefit of our clients, whom we continue to assist in working in the most efficient way possible. We’ve listened to our clients and delivered exciting new functionality to really help them thrive in this competitive market. Our ethos is simple – we provide easy-to-use, modern, and affordable conveyancing case management solutions to successful solicitors and law firms in the UK.”
Edward Sharpe, Partner at Sills and Betteridge comments “We have a wealth of expert knowledge within the firm and so it made sense to partner with the conveyancing case management experts. Choosing Redbrick Practice Management has helped us ensure all files are being dealt with in a consistently efficient manner, it helps us deliver a high level of service to our clients and is great for managing risk. The easy-to-use customisation tools have been a revelation for us. What used to take two months, we’re now able to do ourselves in two hours. Redbrick are a great team to work with too, they are always on hand to help with any queries. I’d have no hesitation in recommending them.”
Redbrick Solutions have achieved fantastic growth with a record year for new business in 2020-21. Their partnership with Coadjute to help bring blockchain to the property market is just one of many examples of innovation from Redbrick Solutions. The award-winning company has recruited four new members of staff to cope with demand, with over a dozen mid-tier firms currently going through implementation.
Jo concludes “Working closely with our clients is crucial to us, we hold regular client workshops to gain feedback on new innovations and to enable our clients to influence our future development plans. Version 24 is already in development and will be released later this year. We have some very exciting plans for the year ahead.”
Find out more information about our conveyancing case management software[ here](https://redbricksolutions.co.uk/contact-us) today.
**Categories:** Redbrick News
**Tags:** awards, conveyancing case management, biometric id, cedas, case management, new version, law firms, case management technology, award winning, conveyancers, aml, perfect portal, technology, conveyancing
---
### [Climate change concerns for coastal properties – sea level rise affecting property values](https://redbricksolutions.co.uk/climate-change-concerns-for-coastal-properties-sea-level-rise-affecting-property-values/)
**Published:** September 27, 2021
**Author:** Chloe Cragg
**Content:**
A [major 40 m landslide](https://www.bbc.co.uk/news/uk-wales-56817059) occurred at Nefyn Bay in North Wales earlier this year sparking concern for nearby residents and business owners. The area is prone to regular small-scale cliff collapses due to the superficial deposits of clays and silts making up Nefyn Bay which are easily eroded by the sea. With rising sea levels becoming all too common property values are being affected. More concerning, however, are the nine large landslides that have been reported within a few miles of this location since records began. Continue reading to find out more about global concerns about climate change and the consequences for coastal properties.
Properties in the Nefyn area have an estimated value range of between £350,000 and £450,000. Extreme weather events, such as intense rainfall, heatwaves, and flooding like those recently seen in the UK, will become more frequent as our climate changes. Research from the [Bank of England](https://www.bankofengland.co.uk/stress-testing/2021/key-elements-2021-biennial-exploratory-scenario-financial-risks-climate-change?sf145288631=1) suggests that in a ‘No Additional Action’ scenario, global warming relative to pre-industrial times could reach 3.3°C by 2050, leading to warmer, wetter winters and hotter, drier summers.
Where ‘soft’ geology like that found at Nefyn exists, there is a clear relationship between increased rates of coastline retreat and climate change, and inevitably sudden landslide events will become more common. Another area prone to cliff collapse, frequently making news headlines is [Birling Gap, East Sussex](https://www.bbc.co.uk/news/uk-england-sussex-58058994). On 1st August 2021, a large section of the soft porous white limestone cliffs collapsed, causing part of the coastal footpath to disappear. Rising global temperatures, sea levels and an increase in storminess will result in greater erosion rates, which is already being experienced across the UK. Many coastal residents have concerns about rising sea leaves and worry about how climate change will affect their homes.
Terrafirma’s coastal modelling identifies Nefyn as having one of the highest rates of coastal retreat in the UK. When conducting climate modelling, RCPs (Representative Concentration Pathways) are used which give best-case to worst-case emission scenarios. The best-case scenario – known as RCP 2.6 – projects a faster global effort to reduce emissions and adapt green energy and new technology, whereas the worst-case (RCP 8.5) projects an emissions pathway that tracks close to present day emission. If there is no active intervention of the coastline at Nefyn, this area could retreat as much as 250 m by the 2080s (RCP 8.5)
Terrafirma research has revealed other coastal areas across Britain with alarming coastal erosion implications by the 2080s assuming no active intervention. In Scotland, Barry Sands is projected to recede by a staggering 750 m. Along the east coast of England, Covehithe in Suffolk and Withernsea, Yorkshire could see between 400-500 m of land lost to the sea. These projections mean that communities and businesses in these regions face real challenges as we move through the 21st Century, and they will not be the only ones to deal with such unprecedented coastal change.
Almost 4,000 properties are currently considered to be at substantial risk from coastal erosion across England, Wales and Scotland. Terrafirma analysis reveals that by the end of the century this figure is expected to rise to around 23,000 properties (RCP 8.5).
Terrafirma’s geologists, engineers and scientists have applied advanced modelling, extensive research, and in-house expertise in order to offer property professionals and prospective homeowners the first property-specific assessment and expert interpretation of the risk from coastal hazards.
The [Ground Report](https://www.terrafirmaidc.co.uk/ground) includes award-winning assessment and answers key questions on the risk to property and land from coastal erosion, flooding and sea-level rise. The report also considers sea defences, Shoreline Management Plans, and the impact of climate change.
This means that you don’t have to be a climate scientist, geologist or engineer to understand your clients’ changing exposure to complex ground risks. Terrafirma can provide the technology, expertise and support to identify exposures and implement informed solutions.
Join us on the **5 October 11am** for a very informative **Terrafirma Webinar ‘Coastal Hazards and the Impact on Property with Geologist Maura Partridge’**
The webinar will cover: coastal hazards – flooding, erosion and landslides all can have devastating effects on property and land. In this 30 minute, fun and interactive session, Geologist Maura Partridge will explore risks to property and land from coastal hazards, how these processes shape our coastline, and the impact of climate change. Maura will also include key information on shoreline management plans and coastal retreat which is included in the Coastal Hazard risk assessment within the Ground Report. After the session there will also be a 10 minute Q&A opportunity.
Register here: <https://www.eventbrite.co.uk/e/170131097693>
**Categories:** Uncategorized
---
### [Keeping Tabs on our Changing Neighbourhoods](https://redbricksolutions.co.uk/keeping-tabs-on-our-changing-neighbourhoods/)
**Published:** October 13, 2021
**Author:** Chloe Cragg
**Content:**
**We are in a state of constant change – both through our lives and the environment around which we live in. And the pace of change in our neighbourhoods grows ever faster as new developments are needed to cater for the explosion in household demand over the last decade. We look at some of the key moves by government, their impact on planning and neighbourhood change, as consequently residents and homebuyers wanting to keep things as they are.**
Last year, the Government published **“Planning for the Future”** – a consultation paper designed to radically reform England’s planning regime. The aim was to streamline and modernise the planning process, improve outcomes on design and sustainability, reform developer contributions and ensure more land is available for development where it is needed.
This was in response to the rapid rise in household numbers – driven by more single occupancy and general population growth: 16.6 million families in the UK in 1996, to 19 million in 2017, a 15% increase in this timeframe. At the same time, house building has not kept pace and while last year 240,000 homes were built (a marked increase on previous years) it has not reached the Government’s 300,000 per annum target.
**Development needed – but where?**
It was clear that the 2011 Localism Act had done little to move the needle on meeting housing demand. The current government’s view is that councils had not been quick enough to respond and so control has needed to be brought back in centrally.
Noble intentions, but the proposals were based on a “mutant” algorithm that placed swathes of available land in the south east up for development, much to the dismay of backbench MPs who dug in against the looming threat to housing development in leafier shires.
It also ran counter to the narrative of levelling up the North and spreading development and economic growth more equitably. There had been criticism that more rural and suburban development could accelerate the flight from cities, already underway from wealthier buyers leaving for space and fresh air due to the impacts of the pandemic.
This has forced a policy change where now more focus is being applied to reinvigorate our town and city centres through re-purposing our plentifully available brownfield land and vacant commercial sites. High streets were already declining through the switch to online by shoppers, and now plenty of commercial to residential conversions are underway across the country, helped in part by the planning use class changes in the summer.
**Beware SHEELA**
But this welcome incentivisation for brownfield development isn’t the full picture. There are many developments on green belt land in highly sensitive locations that councils have had to concede to in order to meet government housing requirements as part of their 5 year local plans.
The village of **Hursley in Hampshire** is strewn along a main road with all the classic ingredients: community shop, butchers, pub and nursery. But this could all change with the proposed “Royaldown” development of 5000 homes, together with new access roads, a primary school , park and ride facility and a health centre, all powered by three solar farms that would surround the site.
The proposals come at the same time as a Council. which when combined, make for a large urban extension in a highly sensitive green belt location adjacent to the South Downs, yet not covered by any landscape designations.
The site was submitted as part of Winchester City Council’s Strategic Housing and Economic Land Availability Assessment (SHEELA) – a process that Councils are required to undertake by the Government. A submission to the SHEELA does not mean that the site will or should be developed and the proposal on this site is one of many that are being assessed.
The development would extend the fabric of the Winchester urban area to the south west to engulf Hursley. While local businesses may welcome the extra trade from the new households, residents along the main A road will be less pleased to see them driving to and fro with the inevitable rise in noise and air pollution.
It is a classic example of a dormitory village close by a large, successful and rapidly expanding urban area. Without the protection of any designation and with a landowner ready to sell, there is a great temptation for a Council to meet government demand, especially when, on a map at least, the urban extension appears to offer logical in-fill.
**Ring of Concrete**
Another example is just outside of Newbury with the **Sandleford Park Scheme**. The area just to the south of the town and bordering ancient woodlands has been subject to a series of failed planning applications over the past 9 years. Today, a combined scheme from two developers for 1000 homes is on the table. Recognising the sensitivity to the existing community, the 114 hectare scheme comes with an 80-unit care facility; creation of a new country park, a local community centre and more land for expansion of the Park House Academy School.
Despite this, local protestors claimed that the development would form a “ring of concrete” around the woodland. While the developer claimed there would be a buffer between housing and trees, there would inevitably be a loss of habitat. The local Council weren’t convinced and cited 14 reasons for refusal, one of the most significant of which was the impact of the road scheme on existing residents.
Having initially withdrawn a road layout proposal, the developers resubmitted in February 2021 which explicitly stated that Warren Road, a peaceful tree and hedge lined residential street, was to be widened to “provide access to the strategic allocation at Sandleford Park”.
The road – currently single lane – would be widened to six metres, with two-metre wide footpaths on both sides. At the east end of the road, it would extend into the new estate, with a single property being demolished to provide the access. The road is already close to primary and secondary schools, a busy petrol station and a local Sainsbury’s store. Local councillors have described the proposal as “outrageous” and that it would only accelerate the level of traffic, noise and pollution for residents, who have already had to put up with the uncertainty over the development that has affected the ability to sell their homes and clouded their day-to-day lives.
But housing pressures for West Berkshire Council are constant and if not here then it would need to fit somewhere to meet rising householder demand. Housing Secretary Robert Jenrick has called in the application for a final decision by his department, which is expected to close over the summer.
**Human Impacts of Development**
Homebuyers could walk into these issues blind without accessing the right information ahead of purchase. Do they want to buy into a semi-rural piece of paradise, yet live in fear of it being paved over in future years as the number of households in the area grows inexorably around your once-sleepy village or suburb?
Brownfield site regeneration can have positive and negative effects. *Urban landscapes can be attractive and sought after, as well as the current proximity to favourite shops, cafes, work or amenities. Gentrification brings new money, a new buzz and suits many younger workers attracted to the lifestyle – as we have seen in successful regenerations like Hackney and Peckham in London.*
But it can also mean large blocks of flats springing up blocking out light and reducing privacy or views that were at least were uninterrupted before if not that attractive. Brownfield *sites are often complex, not just in terms of ownership and usage restrictions, but from a design or cost perspective in relation to contamination issues and ground preparation. Remediation schemes and the impact of clean up can last for many months.*
*Some sites that are just too expensive or difficult to redevelop and become unviable for developers are being repurposed for other uses. In Manchester, the former Ancoats Park Shopping Centre site has been turned into a temporary car park by the City Council, flying in the face of its self-declared climate emergency.* The Council is between a rock and a hard place. It needs to service the debt from its investment in the absence of a developer. Open, flat, brownfield land close to the city centre is attractive for car parking but not to the local community.
The decision has sparked massive protests from the local New Islington Free School and residents in the surrounding neighbourhoods. Around 10,000 people signed an online petition calling for the car plans to be scrapped in favour of a community green space instead. The school says the proposed car park would; increase traffic flow presenting ‘significant dangers’ to parents and pupils, increase pollution levels and impact pupils with respiratory problems.
##### **Keeping Tabs on Local Planning changes**
Homebuyers looking at property adjacent to vacant brownfield or commercial/retail units will need to stay vigilant for changes to land use designations or scheme approvals for regeneration. On the one hand, it improves derelict sites and could raise market values through gentrification and renewal, but it could equally increase housing density, loss of views and privacy, increased traffic movement and air pollution.
Planning data can also reveal positive opportunities for capital gain as well as enhancement of the enjoyment of a home. Searches that reveal plenty of approvals for dormer windows, side extensions and garden offices show how a neighbourhood could be improving or that homebuyers will be able to maximise the benefit of living in that area.
Although well known locally, purchasers moving in from outside the area could be forgiven for not necessarily being aware of the development proposals at Hursley or Sandleford Park, and the impact they might have if appeals are won. Additionally, across the country thousands of developments are approved each year on less controversial landscapes which escape such scrutiny and can be a surprise to those who have recently purchased nearby property.
By considering local Planning information ahead of exchange, solicitors and conveyancers can help raise their clients’ awareness of the potential for nearby developments which might impact the value or desirability of their prospective new home.
At Redbrick, we are pleased to offer the Future Climate Info (FCI) **Premium Plus Planning Report** (<https://futureclimateinfo.com/wp-content/uploads/2021/06/FCI-Premium-Plus-Planning-Product-Card.pdf>) which pulls “live” planning data from the supplier at the request of each report, ensuring that the very latest available information is used to compile the search. It also looks at developments that lie outside of the search boundary, which could impact on your client’s quiet enjoyment of their home.
**Join our Webinar**
We are hosting a **FREE webinar** in conjunction with FCI on 21st October at 11am. Hosted by Neil Wood, Senior Business Development Manager, FCI, the webinar will cover neighbourhood changes and the impact of planning decisions on property transactions.
To help safeguard your client and your practice risk management in these matters, we highly recommend you join us.
**Find out more and register here:** [https://zoom.us/webinar/register/WN\_RDWhEch4TOmi5ZIxrApVyw](https://zoom.us/webinar/register/WN_RDWhEch4TOmi5ZIxrApVyw)
**Categories:** Uncategorized
---
### [The Legal Side of Buying and Selling: How Can Redbrick Solutions Help You and Your Clients](https://redbricksolutions.co.uk/the-legal-side-of-buying-and-selling-how-can-redbrick-solutions-help-you-and-your-clients/)
**Published:** December 9, 2021
**Author:** Chloe Cragg
**Content:**
As a specialist conveyancing solicitor, you are constantly facing new pressures, tight deadlines, and delays within the legal process. Redbrick Solutions provide solicitors with an easy-to-use case management system that has been designed specifically for experts like you and your colleagues.
Our award-winning case management system helps law firms all over the UK save valuable time and money. By having the support of Redbrick Solutions, you can help considerably speed up the process, making you more enticing to prospective clients by streamlining the experience for them.
## **What can our case management system do?**
From helping you automate the initial estimates through to invoicing and collecting monies, our case management system is there to help at every step of the way. Not only can it produce professional and bespoke letters, but also legal forms, bills, statements and it manages risk via a transparent to-do list. Our case management system is truly revolutionary in terms of what it can provide conveyancing firms.
## **The benefits of our case management system:**
### **Honest and Transparent**
We are passionate about ensuring that we provide our clients with a service that has no hidden surprises or costs. Our honest and transparent approach is consistent throughout the whole process.
- **No cost upgrades –** We believe that you shouldn’t have to constantly spend money to have access to the latest legal technology. In fact, we release several updates each year for free to clients, which means you are no longer stuck with out-of-date technology that no longer meets the needs of your law firm.
- **Low setup costs –** Other legal software suppliers tend to make you pay an initial large setup fee, however, we have decided to opt for a low setup cost that still includes full customisation, installation and unlimited training.
- **Free support and maintenance for life –** We fully understand that there will be times when you need additional support on how to use our case management system. As part of our transparent approach, we do not charge any additional fees for support and maintenance. The only fee you have to pay is our low transaction fee and that covers you for everything you will ever need.
### **Flexible**
Our case management system has been designed to provide law firms with full flexibility. Our system can adapt to the needs and requirements of your clients and can be tailored exactly to your needs.
- **Fully customisable –** From the moment you join Redbrick Solutions, our specialist team will work closely with you to design your custom workflows. The bespoke workflows allow you to efficiently process your matter by using multiple triggers to automatically produce legal documents, forms, and emails for example.
- **Integrations –** Redbrick Practice Management is fully integrated with Outlook, SDLT, Land Registry e-DRS, Biometric AML and numerous online quote and search providers to truly deliver a one stop shop service. We also offer integration with Quill PinPoint who can provide you with legal accounts and cashiering services.
### **Efficient**
Here at Redbrick Solutions, we understand how important it is for you to work efficiently. Our software helps to maximise the number of hours you have in the day by speeding up and automating the conveyancing process.
- **Secure portal –** Our online document portal helps to make the conveyancing process as efficient as possible. You are able to securely upload legal documents, which clients can then access to download and read at a time that is convenient for them. Clients also have the ability to electronically sign and securely upload documents that need to be returned to you. We fully understand the importance of security and we use the highest level two-factor authentication for your peace of mind.
- **Case tracking –** We are proud to be one of the first case management systems to provide clients with 24/7 online case tracking that is updated in real-time. You also have the ability to completely control how much or how little your client can view online. Conveyancing law firms just like yours have reported that inbound telephone inquiries have been reduced by as much as 40% since using our online case tracking, helping you to save valuable time and resources.
- **Automatic updates –** Your clients can easily keep up to date with regular and free automated text and email updates. Our system allows you to easily pre-program messages to be sent out at key dates/milestones of the legal process as well as ad hoc messages when necessary. Client satisfaction and fewer inbound inquiries allow you to be more efficient with your time.
## **Why choose Redbrick Solutions?**
When working in a legal environment, there is no room for error. Not only could this hold up the purchase or sale of your client’s property, but this can also be detrimental to business. Our case management service is highly accurate and calculates every aspect of the process carefully and strategically. Whether you are looking for a tailored consultancy service, bespoke conveyancing case management, or a platform to ID your client and securely upload documents, Redbrick Solutions is here to help. Our system has the following functions:
- Lease apportionment calculator
- Pre-populate land registry forms
- SDLT e-submission
- Carry out searches
- Share and view the whole firm diary
- View completion statements
To find out more about our conveyancing case management system or to discuss your specific needs and requirements, please [get in touch](https://redbricksolutions.co.uk/contact/).
**Categories:** Uncategorized
---
### [Is your staff retention strategy in need of a spring clean?](https://redbricksolutions.co.uk/is-your-staff-retention-strategy-in-need-of-a-spring-clean/)
**Published:** April 4, 2022
**Author:** Chloe Cragg
**Content:**
tm:tv is set to continue at 12 noon on Tuesday 26th April with ‘Top 5: Ways to improve staff retention in property roles’ – brought to the market by tmgroup, Conveyancing Data Services (CDS) and mio.
All part of the new, 6-part series called *Achieving Change: Think tomorrow, act today!*, a carefully selected panel will be sharing their thoughts on everything from finding the right people and training them, to wellbeing, flexible working, staff retention strategy, and more!
[Click here to register](https://us06web.zoom.us/webinar/register/7116454424349/WN_lDtO8VA-Q4a-bQMsj7nmJg)
**Panellists from Mortgage Advice Bureau, Hunters, and more**
Host, Dan Creed, HR Director at tmgroup, will be joined by:
- Claire Smith, People & Culture Director at Mortgage Advice Bureau
- Charlotte Jeffrey-Campbell, Director – The Able Agent
- Rebecca Kibby, CEO Conveyancing Services at Foot Anstey LLP
- Glynis Frew, Managing Director at Hunters
- Natalie Moore, Director and Licensed Conveyancer at Aconveyancing
**The series will continue across Spring and into the Autumn**
Following on from the ‘Top 5: Ways to improve staff retention in property roles’ session, there will be a further 4 sessions in the series – featuring a whole host of industry voices, including Rob Hailstone (Bold Legal Group), Beth Rudolph (Home Buying and Selling Group), Eddie Davies (HM Land Registry) and more!
You can find more details and register below:
- Top 5: Initiatives to boost collaboration across the property transaction: 12 noon on Tuesday 24th May [Click here to register](https://us06web.zoom.us/webinar/register/5816454425227/WN_0oKPKPG_Qw6NguNVp4HSXA)
- Top 5: Positive property industry disrupters (people, processes, and platforms): 12 noon (1 hour) on Tuesday 20th September 2022 [Click here to register](https://us06web.zoom.us/webinar/register/3816454425797/WN_lUmP7rtHQ7SjdqQB4DRbgA)
- Top 5: Things we can learn from overseas property processes: 12 noon on Tuesday 4th October 2022 [Click here to register](https://us06web.zoom.us/webinar/register/1116454426565/WN_cra3elXlQFWxW9rTxz4ETw)
- Top 5: Keys to unlocking the property transaction: 12 noon on Thursday 20th October 2022 [Click here to register](https://us06web.zoom.us/webinar/register/3016454427130/WN_KVdFGWBmQ0aBTctpQkph0g)
**Categories:** Uncategorized
---
### [Redbrick Solutions chooses LMS in key partnership to deliver identity checking services to all clients](https://redbricksolutions.co.uk/redbrick-solutions-chooses-lms-in-key-partnership-to-deliver-identity-checking-services-to-all-clients/)
**Published:** May 12, 2022
**Author:** Chloe Cragg
**Content:**
**[LMS](https://corporate.lms.com/), the UK’s leading panel management specialist, has announced its partnership with [Redbrick Solutions](https://redbricksolutions.co.uk/), the UK’s leading case management software (CMS) provider, to deliver confirmly: a fast, trusted and secure identity checking technology to all its clients.**
confirmly allows the provision of real time monitoring to law firms by harnessing LMS Panel Link and specialist data to verify bank account details. It reduces the risks associated with money transfers and allows the quick and easy gathering of information from trusted third-party sources.
Since launching in February, LMS’ confirmly has seen a high degree of uptake and the incorporation of the tech into Redbrick Solutions’ case management software will ensure the benefits of this innovative technology is successfully rolled out across all of its partner law firms.
The partnership shows LMS’ continued commitment to collaboration in order to drive the sector forward. The tech will refine and streamline the customer journey and vastly improve accessibility, giving an effective way to minimise the opportunity for fraud in the purchase process.
**Travis Scholes, Commercial Director at LMS, said,**
**“LMS is dedicated to making the mortgage market both more secure and reliable, so we launched confirmly to help reduce the likelihood of scams and fraud. Based on April 2022 stats, 223 law firms updated their details with LMS, proving how valuable the tech is. It’s also been successful in identifying a 4.4% ’No Match’ result and a 3.8% rate of ‘Matches with Cautions’, helping firms ensure their customers aren’t losing out on what could well be their life savings.**
Partnering with Redbrick Solutions on this will allow us to help even more firms deliver this level of protection and peace of mind, not only for themselves but also for the end customer.”
**Martin MacDuff, Managing Director at Redbrick Solutions, added,**
**“We are happy to announce that confirmly by LMS will be available to all Redbrick Solutions customers over the coming months. Our aim is to help increase ease and efficiency for law firms and we see confirmly playing a huge part in that process whilst reducing risk and preventing fraud.”**
**Categories:** Uncategorized
---
### [A fun day had by all at Henley Royal Regatta 2022](https://redbricksolutions.co.uk/a-fun-day-had-by-all-at-henley-royal-regatta-2022/)
**Published:** July 6, 2022
**Author:** Chloe Cragg
**Content:**
It was fantastic to be back with our guests at this year’s Henley Royal Regatta in the stunning grounds of The Hidden Garden.
Our guests indulged in a dining experience, followed by sipping champagne and cocktails whilst they relaxed along the banks of Henley-on-Thames. The day was filled with laughter, dancing and was a seamless way to enjoy an iconic British event.
The event was a great opportunity to catch up with our partners, colleagues, and new and existing clients. Thank you to everyone that joined us, and we hope that you enjoyed the experience and your day with the Redbrick team.
**Categories:** Uncategorized
---
### [How to grow your new build conveyancing portfolio](https://redbricksolutions.co.uk/how-to-grow-your-new-build-conveyancing-portfolio/)
**Published:** January 26, 2021
**Author:** Chloe Cragg
**Content:**
[Recent government figures](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/952057/Housing_Supply_Indicators_Release_September_2020.pdf) have shown an increase in the number of new build homes being built in England. Robert Jenrick, Housing Secretary said: “The figures show that the number of new homes developers have started building have more than doubled compared to the previous quarter and the number of completed homes has almost tripled. This reflects the government’s commitment throughout the pandemic to support industry to enable construction sites to remain open and operate safely. “We extended planning permission deadlines and flexible working hours on sites so that builders, architects, and developers have been able to continue working while following public health advice. In turn, this has protected millions of jobs, from builders, through to estate agents and carpenters. “The housing industry is key to our economic recovery, which is why we’re investing £12 billion in affordable housing, providing £400 million to build more homes on brownfield land, and investing £7.1 billion for a new National Home Building Fund over the next 4 years, unlocking up to 860,000 homes.”
New build conveyancing can be more complex than other types of conveyancing as the potential for something to go wrong can be much greater – issues like non-compliance with planning regulations, failure to arrange NHBC inspections, incomplete agreements for sewers and roads, failure to plan for the future maintenance of common parts of a development can all prove costly if not done correctly.
There are a number of searches relating to new build properties which must be undertaken before purchase as part of the new build conveyancing process. Some examples of these searches include: Checking that appropriate planning permission has been obtained and that the property has been constructed in full accordance with it, that roads are properly adopted, that drains and utilities are properly established, as well as obtaining results of other relevant local searches. It is also important to highlight any restrictive covenants that have been written into the lease or registered against the freehold as these could prohibit any alterations to the property.
Redbrick Solutions and [CDS](https://www.conveyancingdata.com/) are pleased to offer a complimentary 30-minute LIVE webinar session covering ‘New Build Portfolio – how to win more new build work and get full searches back in 24 hours.’ CDS Senior Account Manager, Rebecca Lander, will discuss: the UK housing crisis, targeting New Build Developers, the CDS 3 step process to full searches in 24 hours for £50.00 + VAT, the ideal site and alternative solutions.
We look forward to welcoming you to our webinar. To register please follow the link enter your details [https://attendee.gotowebinar.com/register/1985709616146734091](https://register.gotowebinar.com/register/1985709616146734091)
**Categories:** Uncategorized
---
### [Money laundering risk found in SRA review](https://redbricksolutions.co.uk/money-laundering-risk-found-in-sra-review/)
**Published:** June 19, 2019
**Author:** Chloe Cragg
**Content:**
The [Solicitors Regulations Authority](https://www.sra.org.uk/sra/news/press/aml-tcsp-review-2019.page) following a review of 59 practices providing trust and company services, has found that a number of law firms are not doing enough to prevent money laundering. The SRA said that there was no evidence of fraud or being involved in criminal activity but there were breaches of the 2017 Money Laundering Regulations.
A further review of 400 other firms has begun to check compliance with the regulations. This review will be carried out by a dedicated anti-money laundering unit to prevent and detect money laundering. There are approximately 7,000 SRA-regulated firms which must comply with the regulations.
Chief Executive of the SRA, Paul Philip, said: ‘Most solicitors take their responsibilities seriously, but too many firms are falling short. Those firms should be on notice that compliance is not optional. They need to improve swiftly. Where we have serious concerns that a firm could be enabling money laundering, we will take strong action.’
Redbrick Solutions provide Anti Money Laundering and ID checks and are all fully compliant with the FCA, HMRC and SRA and proof of ID can be accepted electronically via our secure portal. Checks can be performed against an individual with name, date of birth and address details. Passport, driving license and national insurance details can also be added for a more comprehensive search but are not compulsory.
For Company business reports the checks include: Statutory information, Directory information, Risk information, Ownership details, Major Shareholders, Summary of mortgages, charges and satisfactions, Profit & Loss Account, Balance Sheet, Cash Flow, Accounts Notes, Ratios, Growth Rates, Company/Industry Comparisons, Filing History and Director information.
Redbrick Solutions stores all results electronically against the client, meeting the requirement to store results for a minimum of 5 years. Results are accessible at any time without the need to call up a file from storage.
Redbrick Case Management also enables firms to run compliance reports e.g for matters that have not completed or failed anti-money laundering checks. These reports can be set to run automatically in the background and delivered via email to a nominated person at selected intervals.
**Categories:** Uncategorized
---
### [Planning Impacts on Property Transactions](https://redbricksolutions.co.uk/planning-impacts-on-property-transactions/)
**Published:** June 12, 2019
**Author:** Chloe Cragg
**Excerpt:** The ‘Planning Impacts to Property Transactions‘ webinar will be held on the 4th July at 11am. The webinar qualifies for 1 hr CPD
**Content:**
We are delighted to invite you to join our free webinar, in association with Groundsure and Conveyancing Data Services.
The ‘**Planning Impacts to Property Transactions**‘ webinar will be held on the **4th July at 11am**.
The webinar qualifies for **1 hr CPD**
In this session, we will look at the housing industry and the role planning plays in the environmental search report space. There will be an overview of the state of planning permissions in the UK and we will look at some regional planning statistics.
We’ll share what planning data is and how we use it in combination with other data sets to ensure results are as relevant as possible. We’ll take a look at some real life examples of how planning and developments can impact upon properties.
Finally, we will take a look at a live report, what information is provided, and guidance on what to do next if planning is identified.
After registering, you will receive a confirmation email containing information about joining the webinar.
To register for this FREE webinar, please click the button below.\[dt\_button link=”https://attendee.gotowebinar.com/register/8170330567483106563″\]Register for the 4th July 11am\[/dt\_button\]
**Categories:** Redbrick News
**Tags:** conveyancing, planning, webinar
---
### [Government support for Property Log Books](https://redbricksolutions.co.uk/government-support-for-property-log-books/)
**Published:** May 14, 2019
**Author:** Chloe Cragg
**Content:**
[Following consultation, the Government](https://www.gov.uk/government/consultations/improving-the-home-buying-and-selling-process-call-for-evidence) is likely to ask sellers to provide more information about their property before it goes to market in a bid to speed up the buying process and make the process more transparent through a property Logbook.
Matt Prior from the Ministry of Housing said that ‘’for leasehold properties, for instance, it is not unreasonable to tell prospective buyers how many years are left on a lease and what the service charge is. It is ridiculous that such information is not provided up front’’ he said. Prior continued that ‘’up front information allows people to make more informed decisions’’ The home buying process currently takes 19 weeks on average with the cost of failed transactions at £270m a year.” Prior stated ‘’You’ve got a process where people are kind of misled. They don’t understand how long it’s going to take. People move somewhere between one and two times after they make their first home move. It’s a process that consumers are pretty unfamiliar with. It should not take 19 weeks to buy a house. It should be possible to get a lot of data about the property up front.’’
The [Law Society](https://www.lawsociety.org.uk/news/press-releases/up-front-access-to-clear-information-will-improve-home-buying-process/) and Conveyancing Association have called for the introduction of Property Logbooks but some are worried that these would replicate Home Information Packs (HIPs). There is a sense that too much information is being withheld from the buyer and a clearer, more transparent system is needed. HIPs were designed for the sales process and not for the lifetime value of the property. A property log book would stay with the property and be passed on between owners. Technology will allow a digital property log book to contain as much information as required, going beyond just legal documentation but including warranties and maintenance information.
The [consultation](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/697939/Improving_the_home_buying_and_selling_process_response.pdf) also asked whether there should be a move towards e-conveyancing, which was largely supported. Prior said ‘’many were concerned about fraud. It’s a real consumer barrier. There’s an assumption that giving people a lot of access to information makes them feel less safe.’’ Prior said ‘’technology should add value to the process, not completely cut out humans – the experts’’.
Redbrick Solutions provide a secure document sharing portal which uses Two Factor Authentication to ensure that sensitive information cannot be intercepted. The system also provides a comprehensive document management system. Letters, forms, emails and text messages are all stored with a full audit trail and version control to ensure you remain compliant. Hard copy documents can easily be scanned and dragged into the system. Putting together a secure repository of information using Redbrick Solutions will help reduce the time, effort and costs associated with capturing, storing and sharing of information.
**Categories:** Uncategorized
---
### [Updated CQS Core Practice Management Standards](https://redbricksolutions.co.uk/updated-cqs-core-practice-management-standards/)
**Published:** May 9, 2019
**Author:** Chloe Cragg
**Content:**
[Updated CQS Core Practice Management Standards (CPMS)](https://www.lawsociety.org.uk/support-services/accreditation/conveyancing-quality-scheme/re-launch/) have come into force from 1st May 2019 to which all accredited Conveyancing Quality Scheme (CQS) firms must adhere to.
A recent Solicitor’s Regulations Authority review found that a number of firms were not highlighting the different types of property ownership and subsequent implications to their clients. Following on from this, the new Core Practice Management Standards state that all practices must have a policy relating to leasehold properties. The review found that 23% of firms observed did not explain sufficiently the difference between leasehold and freehold titles. It was also found that some leasehold owners believed that they were not provided with enough information about the implications of owning a leasehold property.
The new Core Practice Management Standards state that the conveyancer must explain the length remaining on a lease and costs attached. Redbrick Solutions provide a simple lease apportionment calculator which will help firms be compliant with these aspects of the new standards.
**Cyber security**
The new standards are also focusing on cyber security and state that ‘practices must have an information management and security policy, which should be accredited against [Cyber Essentials](https://www.cyberessentials.ncsc.gov.uk/).’ Redbrick Solutions has always placed a high priority on cyber security and we are in the process of gaining The Cyber Essentials Plus standard which is independently verified by an independent certification Body.
**Money laundering and fraud prevention**
New regulations relating to the prevention of money laundering and mortgage fraud are included in the new standards. From 1st May, all CQS practices must have a policy on mitigating and managing money laundering and terrorist financing. This includes the appointment of a Money Laundering Reporting Officer (MLRO). They will be responsible for procedures for checking the source of funds and for making disclosures to the authorities. All CQS practices must have in place policies which deal with high-risk transactions and enhanced identity checks. Redbrick Solutions provide innovative solutions to address these new requirements. We provide comprehensive AML checks using extensive data sources which are fully compliant and with a full audit trail.
**Categories:** Uncategorized
---
### [Land Registry to publish error data for top conveyancers](https://redbricksolutions.co.uk/land-registry-to-publish-error-data-for-top-conveyancers/)
**Published:** April 25, 2019
**Author:** Chloe Cragg
**Content:**
[HM Land Registry](https://www.gov.uk/government/news/hm-land-registry-to-publish-requisition-data) will begin the process of publishing a table of conveyancing firms showing error rates from applications. The Land Registry sends out over 3,000 information requests daily when customers forget vital details or supply incorrect information. In March it will publish data which will list the top 500 conveyancers by the number of enquiries that they have raised and by volume of lodged complaints. This data will be published quarterly thereafter.
The data will list customer names arranged alphabetically, the number of applications received from each customer and completed by The Land Registry, broken down by application types (register updates, first registrations, new leases and transfers of part), the number of requests for information raised for those application types.
Andrew Robertson, Head of Customer Policy at Land Registry stated his aim was “to provide citizens with the real picture on how well their conveyancer is performing, and to enable those same conveyancers to track their relative performance.” He added that errors ‘‘delay the conveyancing process and cost us all time and money’. The stated aim of The Land Registry is to “make conveyancing simpler, faster and cheaper for everyone”. Andrew concluded that publishing the data “supports our ambition to become the world’s leading land registry for speed, simplicity and an open approach to data, and fulfils our business strategy target. It also supports the government’s industrial strategy, enabling closer alignment with the Competition and Markets Authority’s recommendation for greater transparency in the legal sector.”
[Redbrick Solutions Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/) can prevent errors from occurring as it has real time Land Registry e-DRS integration. Forms and applications can be added as triggers o the workflow and are pre-populated to save valuable time and reduce the risk of errors. Forms are in a word document format for easy editing, enabling you to save your progress and return at a later date. You can access the Land Registry portal to download/upload documents and submit an application quickly and easily from within the matter. Documents and acknowledgements are returned and saved in the document history against the relevant matter, automatically.
Rob Hailstone, chief executive of Bold Legal Group, said: “Anything that can help reduce the number of requisitions has to be a good thing. However, whether this exercise is fair on their top 500 customers remains to be seen.”
**Categories:** Uncategorized
---
### [Can Land Registration Act changes help fight fraud and improve conveyancing?](https://redbricksolutions.co.uk/can-land-registration-act-changes-help-fight-fraud-and-improve-conveyancing/)
**Published:** April 15, 2019
**Author:** Chloe Cragg
**Content:**
According to The Law Commission, technical fixes of the law could help stop property fraudsters. Measures are being recommended to help prevent fraud from taking place in registered land, alongside wider technical changes to the law.
Professor Nick Hopkins, Law Commissioner, said: “For many, the land they own is the most valuable thing they will ever have, so it’s important that the registration system provides clarity over who owns what.” The Land Registration Act was a huge leap forward in land ownership, but 15 years on it needs to be refreshed to adapt it to the modern world and make things as efficient as possible. “We’re recommending some technical reforms which will iron out the kinks, help prevent fraud and make conveyancing faster, easier and cheaper for everyone.”
An effective land registration law is essential for everyone who owns land. In England and Wales, 85% of land is now registered, amounting to 25 million titles. The other 15% will be registered, at the latest, the next time it is sold or otherwise transferred. Any inefficiencies or uncertainties in the land registration system can have a significant impact on the property market and the wider economy. As a result, following wide consultation, the [Law Commission is recommending changes to the Land Registration Act 2002](https://www.lawcom.gov.uk/project/updating-the-land-registration-act-2002/). Recommendations will enable HM Land Registry to set reasonable steps that conveyancers must undertake to verify the identity of their clients to help detect fraudsters. Conveyancers who follow the required steps won’t be responsible if fraud still happens.
Redbrick Solutions [Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/) solution can check if a client has passed an AML check and can perform a new check at a click of a button with data pre-populated if required. The AML check can be linked to a workflow task ensuring it is not overlooked and exception reports can be automatically generated, alerting you to any clients that have not passed an AML check. Individual AML checks can be performed against an individual with name, date of birth and address details. Passport, driving license and national insurance details can also be added for a more comprehensive search. International checks can be used when a UK address is not applicable, allowing you to validate any international passport or EU Identity card and check key data for individuals. This check also includes PEPs and Sanctions registers and can be used for Biometric UK Residence Permits. All of our AML/ID checks are fully compliant with the FCA, HMRC and SRA. Proof of ID can be accepted electronically via our secure portal.
Russell Hewitson, chair of the Law Society’s Conveyancing and Land Law Committee said: “Effective land registration is essential for everyone who owns land and so we welcome the Law Commission’s recommendations to the Land Registration Act 2002 and look forward to the Government’s response to these recommendations and the accompanying draft Bill. In particular, we welcome changes that would both improve fraud detection and highlight the threat of fraud. Overall these recommendations should improve the conveyancing process for home buyers and sellers, business owners and investors.”
**Categories:** Uncategorized
---
### [How can conveyancers ease the burden of SDLT filing period changes?](https://redbricksolutions.co.uk/how-can-conveyancers-ease-the-burden-of-sdlt-filing-period-changes/)
**Published:** April 4, 2019
**Author:** Chloe Cragg
**Content:**
Since 1st March 2019, a SDLT return must be sent to HMRC and taxes paid within 14 days of completion. [Penalties and interest](https://www.gov.uk/guidance/sdlt-hmrc-compliance-checks#penalties) may be levied if the return and payment are not filed within 14 days of completion.
Daniel Kennedy, partner at Shoosmiths, said: “We anticipate this shortening of the SDLT filing and payment window will present a considerable practical challenge to conveyancers and their clients.’’ The 14 days time period include non-working days and this shorter window will add to the pressure to act quickly and may increase the likelihood of mistakes.
Redbrick Solutions Conveyancing Case Management can save a significant amount of time with quick and easy SDLT e-submissions. Data captured throughout the case is automatically populated onto the SDLT form, avoiding the risk of errors in re-keying information. Approximately 90% of the form will be pre-populated, with the system highlighting areas where further information is required. The ‘Submit’ button will only become available once the minimum required information has been added. Submissions and returns are managed easily from within the system, showing you which cases are outstanding and storing returned SDLT5’s.
**Practical impact**
In most cases, the SDLT return for a transaction will be prepared by the conveyancer who will also arrange for payment of the tax to HMRC. Kennedy said in a guidance note: “It is common practice in residential conveyancing for the SDLT return to be prepared in advance of completion to ensure that the conveyancer is in funds to pay the SDLT on completion. Best practice will now dictate that the SDLT return is prepared and authorised prior to completion, with the taxpayer funding its conveyancer to pay the tax at that time. Based on current practice, this will require a significant change in behaviours on the part of both taxpayers and conveyancers.”
Redbrick Solutions Conveyancing Case Management can assist with these challenges as it provides fully customisable workflows and auto-populates SDLT forms avoiding the risk of errors and saving valuable time for our clients. Exception reports can be automatically run in the background to ensure no submission or payment deadlines are overlooked. This is great from a risk and compliance point of view as it eases the burden of timescale changes for conveyancers and minimises the risk of heavy fines being imposed.
**Categories:** Uncategorized
---
### [Can Local Conveyancers Compete with Large Law Firms?](https://redbricksolutions.co.uk/can-local-conveyancers-compete-with-large-law-firms/)
**Published:** March 20, 2019
**Author:** Chloe Cragg
**Content:**
The divide between high street and top tier conveyancing firms is only widening, according to recent research from search company, Search Acumen.
While the overall picture for the conveyancing industry is positive, the number of firms in the sector is at its lowest levels since records began. Data for December 2018 shows there were 306,302 applications for transfers of title, charges, and notices submitted to the Land Registry by 5,354 registered entities. Of these, 971 registered entities made fewer than 2 applications, and 2,557 made 10 or less. In contrast, the top ten registered entities made 78,307 applications, approximately the same as the bottom 4,830 providers.
Search Acumen, believe that in the last seven years, 700 firms providing conveyancing services are no longer in operation, either due to “mergers, acquisitions, periods of dormancy or exiting the market altogether”, leading to the lowest number of active firms since 2011. But while on average 100 conveyancing providers drop out of the market each year, the number of property transactions has only fallen 3% in the 12 months, hence the widening of market share by those at the top. This is not a new trend, this [infographic](https://redbricksolutions.co.uk/conveyancing-market-report) from 2016 showed that the top 1000 firms handled 71% of all transactions.
**How can smaller firms compete?**
The latest case management software does much to control, automate, and drive efficiency into the conveyancing process. Redbrick Solutions Case Management can save time by automating much of the process, from producing quotes, to completing ID checks, Land Registry submissions and ordering searches to producing completion statements. The online portal allows the law firm to upload documents for the client to complete and sign electronically, providing a better service for the client and a more efficient transaction for all concerned.
Law firms that have invested heavily in new systems designed to streamline the conveyancing process, whilst also improving the way they communicate with clients, are reporting increases in the volume of work they receive. By streamlining the process as much as possible they naturally have more capacity to take on work, without increasing overheads, and as their reputation for providing a good service spreads more estate agents will recommend them.
The move towards digital mortgages should also be embraced by smaller firms. The digital mortgage will create a digital mortgage deed and so removing the time-consuming witnessing process and replacing it with secure online verification. Digital technology will change the conveyancing industry, creating improved consumer confidence and reduced conveyancing fraud. This technology will benefit both small and large companies and will protect both from reputational damage.
Some clients will always seek low cost over individual attention but smaller firms who have embraced the benefits of digital technology can emphasise the security, individual communication and service available to their clients. There are many consumers who value these qualities and still require a personal service with transparency and reliability. It is this value proposition that must be emphasised over cost to maintain market share for the smaller conveyancing firms.
**Categories:** Uncategorized
---
### [DP Conveyancing are winning more work with Redbrick Solutions](https://redbricksolutions.co.uk/dp-conveyancing-winning-more-work-redbrick-solutions/)
**Published:** March 20, 2019
**Author:** Chloe Cragg
**Excerpt:** Dawn Pickett and Peter Effard, Directors of DP Conveyancing, discuss utilising Redbrick Practice Management to deliver an outstanding client service which has resulted in them winning more work….
**Content:**
Founded in 2016 by Dawn Pickett and Peter Effard, [DP Conveyancing & Property Law Ltd](https://www.dpconveyancing.co.uk/) are a modern, innovative and dedicated firm of licensed conveyancers. Based in the North East, they have grown rapidly over the last couple of years and now have offices in Gateshead and Newcastle (Benton), enabling them to cover the whole of the region.
Dawn and Peter’s aim in starting DP Conveyancing was to focus on providing an excellent level of client service. The firm utilise technology to assist them in handling matters proactively and enable them to communicate with their clients efficiently and effectively. They have been working with [Redbrick Solutions](https://www.redbricksolutions.co.uk) from the outset to achieve these goals.
Redbrick Solutions provide award winning [conveyancing case management](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) to law firms all over the UK. Intelligent workflows and matter wizards assist the firm in running a ‘lean’ matter, whilst document management with intuitive, pre populated forms and letters ensure the firm communicate clearly and in a timely fashion with their clients. All of this, along with the automated text and email updates as well as 24/7 online case tracking and secure online document portal means DP Conveyancing are able to offer a personal service to their clients, communicating effectively with them in a manner that suits their individual preferences.
This approach has paid off, as DP Conveyancing have achieved an impressive 100% 5\* [reviews](https://www.dpconveyancing.co.uk/what-people-say-about-us.html) which has been pivotal to the firms’ success. The number of estate agents and brokers now referring clients to DP Conveyancing has increased dramatically as a result of their reputation for providing an outstanding level of service.
Dawn Pickett and Peter Effard, Directors of DP Conveyancing, discuss utilising Redbrick Practice Management to deliver an outstanding client service which has resulted in them winning more work….\[/vc\_column\_text\]\[vc\_empty\_space height=”20px”\]\[vc\_video link=”https://www.youtube.com/watch?v=ln4IGcRRHG8&t”\]\[vc\_empty\_space height=”20px”\]\[vc\_column\_text\]Our recent client satisfaction survey found that 98% of clients thought they offered a better service and won more work since joining us.
What are you waiting for? [Contact](https://www.redbricksolutions.co.uk/contact-us/) Redbrick Solutions now to see how we can help you grow your business.
\[/vc\_column\_text\]\[vc\_empty\_space\]
**Categories:** Redbrick News
**Tags:** law firm software, Redbrick Solutions, conveyancing software, conveyancing case management
---
### [March House Price Growth Lowest Since 2011 : Rightmove](https://redbricksolutions.co.uk/march-house-price-growth-lowest-since-2011-rightmove/)
**Published:** March 18, 2019
**Author:** Chloe Cragg
**Content:**
Data from Rightmove shows that, on a monthly basis, house prices grew by 0.4 per cent – the lowest monthly rise in March since 2011, according to the report.
In the year to March 2019, meanwhile, house prices fell by 0.8 per cent.
[Rightmove](https://www.rightmove.co.uk/) adds that the average asking price for a property in the UK is now £302,002.
Despite the relatively lower growth recorded, the figures show that house prices within all regions, except Greater London and the North East, which recorded falls of 1.1 per cent and 1.3 per cent respectively, rose month-on-month. Scotland led the way at 3.1 per cent, followed by the North West of England at 2.2 per cent.
On a yearly basis, Wales recorded the largest rise, at 3.8 per cent, followed by the North West and Yorkshire and Humber, which both posted an increase of 3.4 per cent.
Meanwhile, on an annual basis, Greater London saw property prices fall by 3.8 per cent, and the South East recorded a 1.5 per cent decline.
Rightmove adds that the number of sales agreed by estate agents in February fell 7 per cent year-on-year, compared with the 4 per cent annual fall seen in January.
Rightmove director and housing market analyst Miles Shipside comments: “While March marks the start of spring, temperatures have yet to rise in the housing market. Buying activity remains cooler than usual, with hesitation as some buyers await a more settled political climate.
“There is greater resilience the further away you get from the London market, and there is a sound bedrock of demand for the right property at the right price, reinforced by ongoing housing needs combined with cheap mortgage borrowing.”
“London and some of its commuter belt are suffering from a post-boom hangover, with prices now having to be far more sober to attract buyer interest.
“In contrast, North East prices never had the opportunity to become intoxicated by the capital city’s heady mix of high demand, low-interest rates and higher salaries.”
Mortgage Advice Bureau head of lending Brian Murphy adds: “\[This\] highlights what we have been seeing on the ground for some time, which is that whilst the market in London and the South East remains subdued, in other regions of the UK the momentum continues with buyers transacting in reasonable numbers despite the current political and economic climate.
“Movers are supported in no small part by some of the most competitive mortgage rates we have seen for some time.
“The fact that Rightmove has reported their traffic levels have remained steady over the past month entirely is not surprising; we would suggest that the pent-up demand in many areas, probably due as much to a lack of available homes for sale restricting choice as hesitancy due to the lack of clarity around Brexit, is likely to mean that those buyers who have held off moving are now deciding to take the plunge.”
**Categories:** Uncategorized
---
### [Act now to protect your conveyancing firm from an uncertain future](https://redbricksolutions.co.uk/act-now-to-protect-your-conveyancing-firm-from-an-uncertain-future/)
**Published:** December 19, 2018
**Author:** Chloe Cragg
**Content:**
The Royal Institution of Chartered Surveyors warned this week that the UK housing market has a tough year ahead of it. The organisation reported that the housing market has lacked impetus this year, due to Brexit uncertainty, lack of supply, affordability constraints and the possibility of interest rate increases.
The most recent Market Tracker report from Search Acumen showed a quarterly decline of 11%, from 221,782 in Q1 to 197,921 in Q2. Some areas of the South East are reporting a decline of up to 15%.
RICS are forecasting overall sales volumes to drop a further 5% next year, a continuing trend it says, “In the past two years sales activity has declined and annual completed transactions remain significantly below the 1.7m high in 2006.”
Amidst much market uncertainty, declining transactions and tougher competition to win new work, [Redbrick Solutions](https://www.redbricksolutions.co.uk/) clients seem to be bucking the trend. Analysis shows that their clients have seen a 7.9% increase in transaction volumes this calendar year, when compared like for like to last.
RICS reported that “Given the obstacles in the current market it is anticipated that activity will weaken further. As sales activity continues to falter, house price growth will continue to fade in the first half of the year, and is expected to come to a standstill by mid-2019.”
As expert conveyancing case management providers, Redbrick Solutions are well placed to support their clients in streamlining their processes to provide an efficient and customer focused service. Services such as quote and instruct, online document portal and Land Registry e-DRS integration ensure that clients are pro-active in winning more work and completing that work in a more profitable manner.
Redbrick Solutions easy to use conveyancing case management solution has been instrumental in seeing some clients increase their transaction levels by as much as 110% over the last couple of years. One such client is Marcus Baum, a busy conveyancing firm, based in Essex. Matthew Clark, Partner says “It was clear to me, that to be able to drive our top line without a significant increase in the operational costs, including salaries, technology was the most sensible way of improving the overall performance of our business.”
Martin MacDuff, managing director of Redbrick Solutions comments “We cannot ignore the fluctuating market and anticipate it continuing for a while yet to come but firms should be acting now to streamline their processes, focusing on delivering high levels of client care and on securing new work.”
Matthew concludes “Dealing with many hundreds of cases a month, on a cost per file basis, incremental changes in operational efficiency translate to significant savings on the volumes we handle. Redbrick’s technology has really given us the ability to operate much more efficiently than was ever the case, and as a result of that we are now more compliant and profitable than ever before.”
**So, amid intense competition and an uncertain future how can firms ensure their future success?**
Martin says “The majority of the firms we see are mid-tier, busy conveyancing firms. Many of them are using significantly out of date technology that is having a negative impact on their profitability. Consumer surveys show time and time again that the majority of consumers are not shopping on price, but on service and recommendation. Our clients are able to demonstrate their pro-active approach by delivering a personalised quote instantly and following them up automatically, giving the consumer confidence in the firms efficient, client-focused service. Once the instruction is won, there are a host of tools and integrations available to ensure our clients deliver against these expectations, resulting in more repeat business and recommendations. It’s a win-win situation.”
Making good use of technology is going to be key to firms’ ability to compete in the current market, so if you haven’t yet seen Redbrick Solutions now is the time to act.
If you would like to understand more about legal technology solutions and the benefits they could bring to your business, please contact Redbrick Solutions on [01572 770088](tel:01572%20770088), or visit our [conveyancing](https://redbricksolutions.co.uk/what-we-do/) page.
**Categories:** Uncategorized
---
### [Redbrick Solutions join Conveyancing Association in urging members to prepare for change](https://redbricksolutions.co.uk/redbrick-support-conveyancing-association/)
**Published:** December 12, 2018
**Author:** Chloe Cragg
**Excerpt:** The Conveyancing Association has used its Annual Conference to urge member firms to be prepared for significant changes in the future which are likely to fundamentally alter the sector...
**Content:**
The Conveyancing Association (CA), the leading trade body for the conveyancing industry, has used its Annual Conference to urge member firms to be prepared for significant changes in the future which are likely to fundamentally alter the sector and their processes for good.
The Conference, which was supported by Associate Member Redbrick Solutions, had the theme ‘Embracing the Digital Future’, and was held on the 6th December at the Etihad Stadium, Manchester.
The event brought together over 200 industry stakeholders to principally look at the forthcoming changes to the conveyancing process which will change the work of all CA member firms.
In particular, the Conference detailed how firms must prepare themselves for a digital future and outlined a number of potential threats, including the launch of various PropTech propositions focused on disrupting the conveyancing process.
The CA’s Operations Director, Lloyd Davies, and its Non-Executive Chair, Paul Smee, urged its members to embrace the technology-based opportunities that can make the conveyancing process quicker for all stakeholders including the development of a Property Log Book, the use of digital signatures, and proof of clients’ ID including biometric data.
Davies and Beth Rudolf, the CA’s Director of Delivery, also outlined the role that the CA is playing in a number of forward-thinking groups including the Conveyancing Task Force, the Home Buying & Selling Group (HSBG), and the All-Party Parliamentary Group (APPG) on leasehold reform, amongst others.
The CA provided attendees with an update on its ongoing work, particularly its membership of the HBSG which runs a number of work streams in key areas, such as the upfront provision of information, the customer experience, leasehold, reservation agreements, and education issues from a consumer perspective.
Matt Prior of the Ministry of Housing, Communities & Local Government (MHCLG) provided members with an update on its continuing work, told firms to be prepared for change, and outlined the Government’s thinking in a number of key areas. Prior outlined how there was “no silver bullet” to fix the conveyancing process but suggested it was broadly supportive of a number of changes including one process for ID verification, digital signatures, the use of Property Log Books, and reservation agreements.
**Paul Smee, Non-Executive Chair of the Conveyancing Association, commented:**
“At what was a highly-informative day of presentations, it should have been painfully clear to all those who attended, that the conveyancing market is going to alter significantly over the course of the next few years. Firms can either embrace that change, and be the architects of their own future, or be overtaken by it.
“It was therefore pleasing to see a distinct lack of complacency from our member firms – we know there are a large number of PropTech companies eyeing up the sector and seeking to develop the tech that might seek to remove firms from the process, but there are also opportunities here which could see our members leading the way and being the ‘disruptors’ in their own marketplace.
“In a number of key areas, we are leading the way, and with this Conference, we wanted to outline the changes firms can make which can, not just ensure their survival, but allow them to thrive in this marketplace.
“There is significant Government and industry support for some of our proposed solutions, including a Property Log Book, the upfront provision of information to clients, and in areas like leasehold. We will continue to champion those, to work with members and stakeholders to trial these solutions, and to introduce measures which seek to speed up the process and ensure a much better experience for the consumer.
“The hard-won progress that has been made is a testament to the collaboration between industry stakeholders and the CA in these key areas. We welcome the approach of the policymakers in consulting with industry via the HBSG to gain the best outcomes for the consumer. This puts us in very good stead to support members and help them embrace these changes and to ensure they have a positive impact on their businesses and their processes.
“Our lobbying ‘footprint’ continues to grow, and I outlined how we will remain active in a number of key areas including leasehold, commonhold, the HSBG, PropTech and our relations with lenders, amongst many others.
“It has undoubtedly been a very positive year for the CA and we are in a very strong position to continue to deliver for our member firms, and stakeholders, during what is likely to be a very ‘interesting’ 2019.”
For further information about the Conveyancing Association please see their [website](http://www.conveyancingassociation.org.uk/).
For further information about Redbrick Solutions conveyancing case management solution, please see our [product page](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management).
**Categories:** Redbrick News
**Tags:** conveyancing, conveyancing case management, Conveyancing Association
---
### [Legal Futures Annual Innovation Conference](https://redbricksolutions.co.uk/legal-futures-annual-innovation-conference/)
**Published:** November 28, 2018
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are sponsoring the Legal Futures Annual Innovation Conference, to be held at Cavendish Conference Centre, London on the 29th November.
**Content:**
Redbrick Solutions are sponsoring the Legal Futures Annual Innovation Conference, to be held at Cavendish Conference Centre, London on the 29th November.
The event will see over 200 delegates gather to hear from the likes of David Whitmore, CEO of Slater and Gordon, Sir Nigel Knowles, Marilyn Stowe and many more.
The agenda covers topics such as:
- The current state of innovation
- Lessons from listing
- Unregulated and proud
- Women leaders of innovation
- The new innovators
Redbrick Solutions will be present throughout the day, to speak to delegates about their technology requirements, both now and in the future.
Be sure to come along and see us!
**Categories:** Redbrick News
**Tags:** innovation, conference, legal futures
---
### [Redbrick Solutions Support Will Aid for Second Year Running](https://redbricksolutions.co.uk/redbrick-solutions-support-will-aid-again/)
**Published:** November 14, 2018
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are encouraging their clients to get involved in Will Aid by waiving their fee for all Will Aid registered firms in November.
**Content:**
Will Aid is an annual fundraising campaign involving nine of the UK’s leading charities. With the support of solicitors who donate their skills, they encourage people to have their Will drawn up by a professional solicitor whilst at the same time supporting vital charities.
Since 1988, Will Aid has enabled the legal profession to raise over £20 million for good causes. The Will Aid charities all work with the most vulnerable people in the UK and around the world, so that sum of money will have improved countless lives. You can find out more about the great work the Will Aid charities do by following [this link](http://www.willaid.org.uk/will-aid-charities).
In the last 30 years, Will Aid has encouraged and helped more than 300,000 people to make their Wills. By writing their Wills, these people may have spared their family the distress of coping with legal complications as well as losing a loved one.
Participating solicitors draw up a basic Will for clients without charging their usual fee. Instead, they invite their clients to make a voluntary donation to Will Aid. The suggested donation level is £95 for a basic single Will or £150 for basic mirror Wills. Donations support the vital work of the nine Will Aid charities to help people in need in the UK and around the world.
Redbrick Solutions are again encouraging their clients to get involved in Will Aid by waiving their fee for all Will Aid registered firms producing Wills via Redbrick Practice Management in November. For further information please see <https://www.redbricksolutions.co.uk/lpa-and-wills-case-management/will-aid/>
Martin MacDuff, Redbrick Solutions Managing Director comments “Will Aid is a fantastic cause and we are delighted to be supporting both the charities and our clients this month. Redbrick Practice Management already makes the production of Wills, (which are often considered a non-profitable transaction due to the low fees and time involved,) so much more efficient that clients have found they are able to produce the Will in a fraction of the time and make a profit from the work.”
As well as generating positive local publicity for the law firm, Will Aid also introduces them to valuable new business and referrals, as Will Aid clients also recommend their friends and family.
For further information, please call Redbrick Solutions on 0845 166 2629 or email <jhodges@redbricksolutions.co.uk> to register for Will Aid please visit their website <https://www.willaid.org.uk/solicitors>
**Categories:** Redbrick News
**Tags:** Will Aid, Wills Case Management, wills software, Wills
---
### [Redbrick Solutions Shortlisted for ‘Supplier of the Year’ ESTAS Award](https://redbricksolutions.co.uk/redbrick-solutions-shortlisted-for-estas-award/)
**Published:** September 6, 2018
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, the leading conveyancing case management provider have been shortlisted for an ESTAS Award in the biggest independent award scheme in the UK property industry.
**Content:**
***Redbrick Solutions***, the **leading conveyancing case management** provider have been shortlisted for an ESTAS Award in the biggest independent award scheme in the UK property industry.
The scheme recognises the best agents, brokers, conveyancers and suppliers for customer service based on ratings from thousands of customers around the UK. The competition enables firms taking part to gain valuable transparent feedback from clients which enables them to improve their services for the future.
Redbrick Solutions have been shortlisted for the ‘Supplier of the Year’ award in the Conveyancer Supplier category, which is based on ratings from conveyancing firms who have completed the ESTAS online survey measuring the value suppliers deliver to their business.
**Jo Hodges**, Director at ***Redbrick Solutions*** said *“Delivering exceptional customer service has always been of paramount importance to us. We are unique in that we charge our clients on a per transaction basis and do not tie them in to any contracts. Simply put, this means that if we do not exceed our clients’ expectations, they can simply choose to leave and go elsewhere. We have a fantastic team who are dedicated to ensuring our clients achieve maximum benefit from our products and I think the fact that we very rarely lose a client speaks for itself!”*
The ESTAS Conveyancer Awards take place every October at the Grosvenor House Hotel in London when the country’s favourite property expert **Phil Spencer** announces the winners in front of 400 of the UK’s top conveyancing professionals.
**Spencer** says “*I think it says a great deal about a firm who takes part in The ESTAS. They care about their reputation, they care about their customers and they care about their business. Taking part sets companies apart from their competitors. It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and ready to listen to feedback.”*
**Jo** concludes *“We embrace any opportunity to gain valuable feedback from our clients. We do this routinely through quarterly client focus groups and bi-annual client satisfaction surveys anyway, but to add insight from the ESTAS Awards is brilliant. We have always been very proud of the personal service we provide and the ESTAS Awards are a great way to demonstrate how good we really are*. We’ve received a fantastic feedback score and some wonderful comments from clients, which really does mean the world to us.”
The full shortlist can be found here <https://conveyancer.theestas.com/2018-shortlist/>
**Categories:** Redbrick News
**Tags:** Conveyancing Awards, ESTAS, ESTAS Awards, Supplier of the Year, conveyancing case management
---
### ['Most Innovative Legal Case Management Software 2019’ award winner announced](https://redbricksolutions.co.uk/most-innovative-legal-case-management-2019-award-winner-announced/)
**Published:** August 28, 2018
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, the leading conveyancing case management suppliers, have been awarded ‘Most Innovative Legal Case Management Software 2019 (UK)’ in the prestigious Innovation and Excellence Awards, by Corporate Livewire.
**Content:**
Redbrick Solutions, the leading conveyancing case management suppliers, have been awarded ‘Most Innovative Legal Case Management Software 2019 (UK)’ in the prestigious Innovation and Excellence Awards, by Corporate Livewire.
The highly celebrated Corporate LiveWire Innovation & Excellence Awards 2019 give recognition to businesses that are transforming their respective industries and the standard-bearers of excellence by continually setting industry trends as well as showing significant advances in terms of innovation and improvement.
The judges at Corporate LiveWire have chosen winners for innovation, industry recognition, service excellence, marketing & branding, and highlight those who have created a better successful future in their industry.
Martin MacDuff, Redbricks’ managing director comments “The aim of Redbrick Solutions is simple; to provide easy to use, modern and affordable case management solutions to successful law firms. We are delighted to have had our expertise recognised with this award, which has only been made possible thanks to our dedicated team.”
Redbrick Solutions provide integrated, fully customisable case management solutions to law firms of all shapes and sizes across the UK. Best known for their conveyancing case management solution, which is the market leader, they pride themselves on delivering a best in class service to all of their clients. Upgrades, support and maintenance are free for life, effectively future proofing the law firm and ensuring Redbricks’ clients stay ahead of the competition in a fierce market.
Martin concludes “Our model has always ensured we stand ahead of the competition because we remove all of the barriers to a law firms’ success, it also ensures we remain committed to delivering new innovations to make our clients more efficient, and therefore more profitable. We believe this is why we have such a high client retention rate, we listen to feedback from our clients and build solutions that have a meaningful impact for them. Our products truly are ‘built for lawyers, by lawyers’.”
For more information please see our [product](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/) pages, or call 0845 166 2629.
**Categories:** Redbrick News
**Tags:** law firm software, legal case management, law firm case management, case management software, most innovative legal case management software
---
### [Redbrick Solutions shortlisted for Innovation and Excellence Award](https://redbricksolutions.co.uk/shortlisted-for-innovation-and-excellence-award/)
**Published:** July 25, 2018
**Author:** Chloe Cragg
**Excerpt:** The Corporate LiveWire Innovation & Excellence Awards 2019 celebrate the success and achievements of firms and individuals that have taken an innovative approach to demonstrate exceptional business performance. Redbrick Solutions are delighted to have been nominated and shortlisted for this prestigious award.
**Content:**
The Corporate LiveWire Innovation & Excellence Awards 2019 celebrate the success and achievements of firms and individuals that have taken an innovative approach to demonstrate exceptional business performance. Redbrick Solutions are delighted to have been nominated and shortlisted for this prestigious award. The awards honour those who standout as consistently showing best practice in every aspect of their work.
Proactive law firms throughout the UK have chosen Redbrick Practice Management, either across the whole of the firm or in one specific department, for its ease of use and high levels of functionality. Wherever it is used the benefits are reassuringly the same – matters are handled more efficiently throughout, from sending quotes to file opening, documents, legal forms, intelligent workflows and timely billing with accurate, business critical reporting.
The highly celebrated Corporate LiveWire Innovation & Excellence Awards 2019 give recognition to businesses that are transforming their respective industries and the standard-bearers of excellence by continually setting industry trends as well as showing significant advances in terms of innovation and improvement.
Martin MacDuff, Managing Director of Redbrick Solutions comments “Whilst we are incredibly proud to be recognised as innovators in the legal technology sector, with a number of ‘firsts’ under our belt, working closely with our clients remains crucial to us, to ensure that we are developing new technologies that deliver real client benefit. We hold regular client workshops to gain feedback on development to date and to enable our clients to influence our future development plans. I believe it is this that really sets us apart from the competition.”
The judges at Corporate LiveWire chose winners for innovation, industry recognition, service excellence, marketing & branding, and highlight those who have created a better, successful future in their industry.
Martin concludes “We know that ease of use is key to our existing and potential new clients and keep this front of mind when developing new functionality. We are always looking for ways to incorporate and develop the latest in technological advances in our software and have some very exciting plans to for the year ahead.”
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal technology, innovation, technology innovation
---
### [Redbrick Solutions assist clients with Welsh Land Transaction Tax changes](https://redbricksolutions.co.uk/redbrick-solutions-assist-clients-with-land-transaction-tax-changes/)
**Published:** April 4, 2018
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have been quick to respond to news that from the 1st April 2018 SDLT will be replaced with LTT in Wales.
**Content:**
Redbrick Solutions have been quick to respond to news that from the 1st April 2018 SDLT will be replaced with Land Transaction Tax (LTT) in Wales.
Like SDLT, LTT will be payable when you buy or lease a building or land over a certain price. It may affect house buyers and sellers and businesses including builders, property developers and agents involved in the transaction process (such as solicitors and conveyancers).
The legislation is broadly consistent with SDLT, preserving the underlying structure and mirroring key elements such as partnerships, trusts and reliefs, to provide stability and reassurance to businesses and the property market.
The Welsh Revenue Authority (WRA) do not presently have any ability to integrate with 3rd party providers in order to allow electronic submissions, such as those which Redbrick clients currently benefit from with SDLT submissions.
However, Redbrick Solutions have created custom fields within their easy to use conveyancing case management solution, to enable clients to automatically calculate LTT and populate that data into the required bills and forms. These fields were made available to all clients ahead of the rule changes on the 1st April.
Martin MacDuff, managing director of Redbrick Solutions commented “It is important to us that our clients always have access to the best in technology to assist them in handling their matters in the most efficient and cost effective way possible. Although disappointing that the WRA do not presently have an integration pathway, I am delighted that we have been able to respond quickly to put in place a solution for our clients.”
Redbrick Solutions unique business model means that client firms always have access to new versions and latest updates at no cost, keeping them ahead of the competition and future proofing the firm.
For further information please see our [product](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) pages.
**Categories:** Redbrick News
**Tags:** easy to use, land transaction tax, welsh land tax, conveyancing case management
---
### [Redbrick Solutions join the Conveyancing Association](https://redbricksolutions.co.uk/redbrick-solutions-join-conveyancing-association/)
**Published:** March 22, 2018
**Author:** Chloe Cragg
**Excerpt:** The Conveyancing Association (CA), the leading trade body for the conveyancing industry, has today (22nd March 2018) announced Redbrick Solutions as new Affiliate members.
**Content:**
The Conveyancing Association (CA), the leading trade body for the conveyancing industry, has today (22nd March 2018) announced Redbrick Solutions as new Affiliate members, with immediate effect after member review at the CA Management Committee Meeting in February.
Redbrick Solutions was founded in 2001 and is an expert provider of innovative legal case management and integrated legal account solutions. It is one of the UK’s leading conveyancing case management providers and over 3,000 conveyancers use its software every day.
Affiliate membership of the Conveyancing Association is not available to all organisations; instead it is offered to providers who specifically offer their services to the conveyancing sector in a number of areas. The Association specifically appoints members as key organisations, to work closely with the CA management and offer a range of relevant services to the CA membership.
Affiliate members are able to attend select Management Committee and All Member Meetings (AMM). Each Affiliate member has the opportunity to have their details prominently advertised on the CA website, its newsletters and on all relevant CA publications. All Affiliate members can also attend, and be promoted, at the CA Annual Conference & Dinner – this year taking place at the Etihad Stadium in Manchester.
**Lloyd Davies, Operations Director at the Conveyancing Association and Managing Director of Convey Law, commented:**
“We are very pleased to be announcing the addition of Redbrick Solutions as Affiliate members to the CA this year. Redbrick Solutions join our roster of Affiliates and will I’m sure contribute a great deal to our work, throughout what will be a very interesting couple of years. It’s important that we engage with key businesses that provide a range of solutions to conveyancing firms and want to engage with us, inform our workstreams and help us deliver real and tangible change to the home-buying process. Redbrick Solutions have been highly active in our sector for many years and many CA members already use their services. We are looking forward to welcoming them to our range of events this year, hearing about what they can offer, and feeding their views and knowledge into our activities.”
**Jo Hodges, Director of Sales & Marketing at Redbrick Solutions, said:**
“We are delighted to have joined the Conveyancing Association, who are widely recognised as the ‘voice of the industry’ and have a huge amount of experience and resource amongst their membership. We work in partnership with our clients – many of whom make up the Top 200 firms and are already members of the Conveyancing Association – to improve best practice and streamline their processes via our easy-to-use conveyancing case management solution. We are confident that our membership will benefit clients, enabling us to engage with them on wider issues within the industry and also that our expertise in conveyancing technology will be advantageous to Conveyancing Association members, whom we look forward to meeting at the many events this year.”
For further information on The Conveyancing Association please visit: [www.conveyancingassociation.org.uk](http://www.conveyancingassociation.org.uk/annual-conference/).
For further information about Redbrick Solutions conveyancing case mangement solutions please see [HERE](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management)
**Categories:** Redbrick News
**Tags:** law firm software, conveyancing software, Conveyancing Association, conveyancing case management
---
### [LFS Announce New 'Best Use of Technology' Award](https://redbricksolutions.co.uk/lfs-conveyancing-awards-best-use-technology/)
**Published:** February 7, 2018
**Author:** Chloe Cragg
**Excerpt:** Law Firm Services have announced that as part of the 2018 LFS Conveyancing Awards, there will be a new award for the ‘Best use of Technology’ in Conveyancing.
**Content:**
Law Firm Services have announced that as part of the 2018 LFS Conveyancing Awards, there will be a new award for the ‘Best use of Technology’ in Conveyancing.
The award is being sponsored and presented by Redbrick Solutions.
The conveyancing case management experts were delighted to have had a [record number of clients](https://www.legalfutures.co.uk/associate-news/redbrick-solutions-celebrate-record-number-client-wins-lfs-awards) recognised at last years’ LFS awards and are looking forward to another successful year, with many clients having already entered.
**Richard Mathias, Sales Director at LFS** says: “Improving communications and speeding up the conveyancing process are two recurring themes when government reviews home buying. However there is no silver bullet and we need conveyancers to adopt as many technological solutions as possible to deliver what consumers need in this digital age. Thus to reward the use of technology with its own Award at the 2018 Conveyancing Awards is our natural next step”
**Martin MacDuff, Managing Director of Redbrick Solutions** commented “It was fantastic to see so many clients successfully winning awards last year, their hard work and dedication to delivering an outstanding level of client care having really paid off. We are delighted to be presenting the ‘Best Use of Technology’ award this year. Redbrick is dedicated to providing easy to use case management, to successful law firms, to help them maximize the benefits of adopting modern, efficient technology solutions.”
If your firm is at the forefront of using technology to improve the customer journey, then make sure you enter the LFS Conveyancing Awards at: [http://www.lfsconference.co.uk/d/wtqw9v?ct=b9e5483d-c513-40bf-92e4-b1070d21db9e&RefID=RB](http://www.lfsconference.co.uk/d/wtqw9v?ct=b9e5483d-c513-40bf-92e4-b1070d21db9e&RefID=RB)
Making good use of technology is going to be key to firms’ ability to compete successfully in the current market, so if you haven’t yet seen Redbrick Solutions now is the time to act. For a no obligation, one to one consultation, please call 0845 166 2629, or [Contact Us](https://www.redbricksolutions.co.uk/contact-us/)
**Categories:** Redbrick News
**Tags:** conveyancing case management, law firm software, legal technology, best use of technology, Conveyancing Awards, law firm services, LFS
---
### [BHW Solicitors Celebrate Legal 500 Recognition](https://redbricksolutions.co.uk/bhw-solicitors-celebrate-legal-500-recognition/)
**Published:** January 22, 2018
**Author:** Chloe Cragg
**Excerpt:** Nationally recognised UK Top 200 law firm BHW Solicitors have selected Redbrick Practice Management and Redbrick Business Intelligence firm wide, to drive efficiency and growth.
**Content:**
Nationally recognised UK Top 200 law firm BHW Solicitors have selected Redbrick Practice Management and Redbrick Business Intelligence firm wide, to drive efficiency and growth. They are the leading specialist commercial law firm in Leicester and the East Midlands, with a focus on providing the best legal, commercial and strategic advice to clients, both locally and further afield.
BHW Solicitors are listed in the Legal 500 guide and are one of only two firms in the East Midlands to be ranked by Chambers and Partners for Corporate/Commerical work in the private company sector. They have been using Redbrick Practice Management for 18 months now.
BHW Solicitors deliver a cooperative, straightforward and businesslike approach, putting the client at the heart of everything they do. Which is why choosing the right system to support their exceptional level of client care and ambitious growth plans was essential. Their incumbent system was preventing them from working in the most efficient manner they knew they were capable of, which led to them reviewing the market.
Founded in 2003 and having grown significantly from 2 staff to over 50 staff and 9 partners, BHW Solicitors wanted a robust, yet scalable case management solution that would allow them to focus on providing the expert, impartial advice for which they are so well known, safe in the knowledge that administrative tasks had been simplified and compliance enhanced.
Following an in-depth selection process, BHW Solicitors chose Redbrick Practice Management for their fee earners, based largely on how easy it was to use and to customise. Integrated with Redbrick Business Intelligence, their back office accounting and management information solution, BHW Solicitors now have complete oversight of all of their matters, enabling them to make accurate real-time business decisions.
Also of benefit to BHW Solicitors conveyancing team are the numerous integrations, such as SDLT, Outlook, AML, Searches, Document Portal, Case Tracking and Legal Accounts. They are now able to auto complete all required information throughout the process, without ever having to leave their case management system. This is a far more efficient way of working and removes the risk of incorrectly rekeying information.
Claire Bell, Practice Manager, BHW Solicitors comments “We are committed to providing a personal, efficient service that protects the best interests of our clients; over 30% of whom are previous clients or personal recommendations. We offer reasonable fees to ensure clients get value for money and our approachable service means that a client only deals directly with their conveyancer. We have a wealth of expert knowledge within the firm and so it made sense for us to partner with Redbrick Solutions who are the conveyancing case management experts.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the firm, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive, successful firms like BHW Solicitors embrace advancements in technology and utilise them to deliver a better service to their clients.
Jo Hodges, Director, Redbrick Solutions comments “This is great news for the home movers of the East Midlands. BHW Solicitors have really embraced a modern, efficient way of working, which will benefit both them and their clients moving forwards. Their recent Legal 500 success demonstrates their commitment to putting the client at the heart of everything they do and I have no doubt they will continue to build on their success.”
Claire concludes “Choosing Redbrick Solutions has helped us ensure all files are being dealt with in the same consistent manner and is so easy to use. It helps us deliver a high level of service to our clients and is great for managing risk. About 12 months ago we also added Redbrick Business Intelligence which delivers a higher level of transparency and consistency across the whole of our firm. Redbrick are a great team to work with too, they are always on hand to support us. I’d have no hesitation in recommending them.”
For further information, please see <http://bhwsolicitors.com/> or [Contact Us](/contact-us/)
**Categories:** Redbrick News
**Tags:** easy to use case management, law firm software, conveyancing software, BHW Solicitors, Legal 500, legal accounts, conveyancing case management
---
### [Redbrick Solutions partner with Bold Legal Group](https://redbricksolutions.co.uk/redbrick-solutions-partner-blg/)
**Published:** December 5, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are delighted to have partnered with the Bold Legal Group (BLG) to offer their member conveyancing law firms access to their award winning conveyancing case management solution, at discounted rates.
**Content:**
Redbrick Solutions are delighted to have partnered with the Bold Legal Group (BLG) to offer member conveyancing law firms access to their award winning conveyancing case management solution, at discounted rates.
With the implementation of the Legal Services Act 2007, a new SRA Handbook and many other issues to deal with, the Bold Legal Group act as an extra ‘pair of eyes’ to make sure law firms were kept fully informed and up to date with issues such as:
- Law Society Conveyancing Portal, Veyo (long gone!)
- The (then) possible privatisation of the Land Registry
- Outcome Focused Regulation
- Professional Indemnity Insurance
- Changes to Chancel Repair Liability
- Mortgage/Identity Fraud
- Money Laundering
- SRA Fraud/Scam Alerts
- Law Society Practice Notes
- Alternative Business Structures
- Lender Panel Requirements
- The Conveyancing Quality Scheme
- Lawyer Checker
- Lender Exchange
Unlike other legal networks BLG members work together, they share experiences, problems, solutions and successes. They help fight each other’s corner if necessary. Our main aim is to empower BLG members to confidently embrace and exploit the new opportunities that the changing legal landscape creates and to ensure that consumers have continued access to good efficient legal advice and help throughout England and Wales.
Redbrick Solutions provide easy to use case management, delivered by experts, to successful law firms.
Conveyancing firms will benefit from the numerous integrations such as SDLT, Outlook, AML, Searches, Land Registry, Legal Forms Library, a reporting module and secure document sharing and case tracking portal.
Redbrick’s unique business model delivers frequent upgrades at no cost to the firm, meaning that they always have the latest and best in technology, keep abreast of regulatory changes and future proof the firm.
Progressive, successful firms like the Bold Legal Group membership embrace advancements in technology and utilise them to deliver a better service to their clients.
Edward Sharpe, Partner at Sills and Betteridge comments “**The easy to use customisation tools have been game changing for us. What used to take two months, we’re now able to do ourselves in 2 hours. Redbrick are a great team to work with too, they are always on hand to help with any queries. I’d have no hesitation in recommending them**.”
All Bold Legal Group members are entitled to a 25% discount on set up fees, as well as no cost upgrades, support and maintenance for life.
For further information on our award winning conveyancing case management solution please see [HERE](/conveyancing-case-management/).
For any other enquiries please [contact us](/contact-us/).
**Categories:** Redbrick News
**Tags:** blg, bold legal group, compliance, conveyancing software, conveyancing case management
---
### [Redbrick Solutions announce the latest release of Redbrick Practice Management](https://redbricksolutions.co.uk/redbrick-solutions-announce-new-release-latest-version/)
**Published:** November 15, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have announced this week that the latest version of their award winning practice management solution has been released.
**Content:**
Redbrick Solutions have announced this week that the latest version of their award winning practice management solution has been released. This marks the 18th version of ‘Redbrick Practice Management’ and includes a number of enhancements and new functionality to benefit clients, such as:
- **Secure online Document Portal**
- **Interactive Reporting Module**
- **Integration with Insight Legal accounts.**
- **Enhanced progress and document filters**
- **Integration with Safe Buyer Scheme**
- **Enhanced Document Folders**
- **Enhanced billing range tokens**
- **New email functionality**
- **Enhanced custom status types**
- **New workflow triggers**
- **Enhanced Redbrick searches integration**
- **Conditional visibility on tasks categories**
Existing clients will automatically receive the latest version of Redbrick Practice Management at no cost as part of Redbrick Solutions unique business model, which also provides support and training at no cost.
Martin MacDuff, Managing Director of Redbrick Solutions comments “As leading innovators it is crucial that our case management solutions continue to evolve, for the benefit of our clients, whom we continue to assist in working in the most efficient way possible. Our ethos is simple – we provide easy to use, modern and affordable legal case management solutions to successful law firms.”
Proactive law firms throughout the UK have chosen Redbrick Practice Management, either across the whole of the firm or in one specific department. Wherever it is used the benefits are reassuringly the same – matters are handled more efficiently throughout, from sending quotes to file opening, documents, legal forms, intelligent workflows and timely billing with accurate, business critical reporting.
Edward Sharpe, Partner of Sills and Betteridge comments “We have a wealth of expert knowledge within the firm and so it made sense to partner with the conveyancing case management experts. Choosing Redbrick Practice Management has helped us ensure all files are being dealt with in a consistently efficient manner, it helps us deliver a high level of service to our clients and is great for managing risk. The easy to use customisation tools have been game changing for us. What used to take two months, we’re now able to do ourselves in two hours. Redbrick are a great team to work with too, they are always on hand to help with any queries. I’d have no hesitation in recommending them”
Martin concludes “Working closely with our clients is crucial to us, we hold regular client workshops to gain feedback on development to date and to enable our clients to influence our future development plans. We have already started work on version 19 which will be released in the next quarter and have some very exciting plans for the year ahead.”
**For more information please [contact us](/contact-us/).**
**Categories:** Redbrick News
**Tags:** latest version, law firm software, legal case management, conveyancing law firm, e-conveyancing, case management, law firm case management, law firm compliance, case management technology, award winning, conveyancing case management
---
### [‘Law Firm Growth and Compliance’ roadshows proving a success](https://redbricksolutions.co.uk/law-firm-growth-compliance-roadshows-proving-success/)
**Published:** October 5, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are delighted to announce that feedback from the first of their Law Firm Growth and Compliance CPD seminars has been excellent.
**Content:**
Redbrick Solutions are delighted to announce that feedback from the first of their Law Firm Growth and Compliance CPD seminars has been excellent. The first seminar ran in Leeds last month with expert speakers from Conscious Solutions, Lawyer Checker, Converge Technology Specialists and Audit Compliance all presenting topical and practical sessions essential to law firms.
Feedback from the Leeds event included **“Mesmerising. The scariest compliance presentation I have seen. Brilliant!”** and **“Excellent. Really useful information, we have lots to do in our firm that we just weren’t aware of.”**
Dates and venues are as follows:
[**London, The Law Society – 24th October**](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-london-tickets-35687862357?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing) **– limited places remaining.**
[**Bristol, Armada House – 2nd November**](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-bristol-tickets-35687897462?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
Each event carries 4.25 hrs CPD and is open to modern, progressive law firms. The roadshows are suitable for managing partners, senior partners, heads of department, practice managers and compliance officers.
The agenda is as follows:
**9.30 – 10.30 Social Media Care: Customer Service in a Virtual World – Rich Dibbins : Conscious Solutions**
Do you have a social media strategy? If not, it’s time to work one out. From dealing with complaints and negative responses to using the right tools to assist you with social media management, it’s crucial that you examine these in 2017. Find out what tools you can use in 2017 to improve the way you manage social media – including Chatbots, the new Artificial Intelligence…
**10.30 – 11.00 Do you embrace or deny IT in your Firm? – Aaron Naisbitt : Converge Technology Specialists**
Technology is increasingly underpinning how the modern law firm functions – whether this is to promote agile working, protect against cyber-attacks or introduce efficiencies to maximise investment. Many firms share the vision of embracing IT to achieve business goals but struggle to make it a reality. Offering practical and topical guidance, Converge Technology Specialists will guide you through a few key points all law firms should be embracing:
– Understand your current position – the good, the bad and the ugly
– Assess your system security – could your firm be gone in 60 seconds?
– Accept your firm is a target for cyber-criminals – simple steps to put in place to mitigate the risk
– Align your IT roadmap to achieve your business goals – transition to the ‘new world order’
**11.00 – 11.15 Tea and Coffee Break**
**11.15 – 12.00 Making IT Easy, Quality builds Quantity – David Sutton : Redbrick Solutions**
Are you providing ‘The John Lewis Experience’? Many firms struggle to manage and maintain high service levels with the pressures of growth. Redbrick Solutions will guide you through how to deliver a quality service and ensure that doesn’t slip when increasing the number of active matters. Times of growth are also times of highest risk for many firms, practical examples will assist as we explore handling quantity through efficiency and managing risk through periods of growth.
**12.00 – 13.00 Risk, Regulation and Conveyancing Fraud – Victoria Cope : Lawyer Checker**
This presentation is brought to you by Lawyer Checker – the industry experts on fraud and anti-money laundering in conveyancing. Fraud comes in many forms and during this talk, we will look at the rise of insider fraud and the risks associated with not applying the right checks and due diligence throughout a property transaction. The impact that this can have on your clients and your firm is significant, so we will highlight actions you can take immediately. There have been several, real-life cases prevalent within national news, which show anyone involved in a property transaction is a target. With the new SRA Risk Outlook released in July, we will provide you with a summary of the key elements you need to act on. Do you know who you are dealing with? How can you prevent these crimes? We hope to answer these questions and many more.
**13.00 – 13.30 Lunch**
**13.30 – 14.30 New Code of Conduct 2018 and Solicitors Accounts 2018 – Paul Wilkinson : Audit Compliance**
What is coming in Autumn 2018 and how can you prepare your firm? Quality Standards – a new approach. Whether you are a member of IIP, CQS, WIQS, Lexcel, LawNet, or Legal Eye – how can your quality standard assist your practice? The ultimate Utopian dream – a place where everything is perfect and PII premiums reduced.
**14.30 -14.45 – Q&A and close**
The roadshows are competitively priced at just £59 + vat, including lunch, refreshments, course notes and access to expert speakers. Places are limited and secured on a first come first served basis. To secure your place at this fantastic event click the links above or see here:
[LONDON](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-london-tickets-35687862357?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
[BRISTOL](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-bristol-tickets-35687897462?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
**Categories:** Redbrick News
**Tags:** law firm compliance, law firm growth, compliance seminar, cpd seminar, law firm cpd, legal seminar
---
### [Redbrick Solutions celebrate record number of client wins at LFS Awards](https://redbricksolutions.co.uk/redbrick-solutions-celebrate-record-number-client-wins-lfs-awards/)
**Published:** September 26, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions were delighted to celebrate a record number of client wins at one of the UK’s largest Conveyancing Awards last week.
**Content:**
Redbrick Solutions were delighted to celebrate a record number of client wins at one of the UK’s largest Conveyancing Awards last week.
In order to be shortlisted for an LFS Award, nominated firms undergo a rigorous judging process, carried out by a team of industry experts. This includes a mystery shopping exercise, compliance check, interview and shopper anonymous survey.
Fletcher Longstaff, Lincolnshire based conveyancing specialists founded in 2015 by Adam Cheal, were overall winners in the ‘Small Conveyancing Firm of the Year (Midlands)’ category. Adam commented “We entered the LFS awards as we thought we had what it takes to show we were a great small firm. When we were shortlisted we took that as a win for us, given the competition. We were massively surprised when we won but completely thrilled at the same time. It proves that putting in the hard work and giving clients the best possible service does pay off. We hope moving forwards the award will help raise our profile further to enable us to keep offering what we consider to be a great quality service.”
Keoghs Conveyancing were also highly commended in the ‘North West Firm of the Year’ category, a real achievement considering they have been trading for less than 12 months. As expert conveyancing case management providers, Redbrick Solutions are well placed to support their clients in streamlining their processes to provide an efficient and customer focused service, which, in turn, assists them in winning more work.
Redbrick Solutions were thrilled to see so many clients shortlisted for awards, especially considering a record number of nominations had been received this year.
Garner Canning, based in Coventry, were shortlisted in the ‘Wales and West Midlands Firm of the Year’ category and PCS Legal, a busy conveyancing firm based in Essex were shortlisted in the ‘Website and Social Media Firm of the Year’ category. They have been using Redbrick Practice Management for a number of years now and Partner, Stuart Forsdike commented “With integrated services such as SDLT, AML checks and property searches, there really is no need for us to use additional systems. Having everything all in one system is invaluable for a growing firm.”
Martin MacDuff, Managing Director of Redbrick Solutions commented “It was fantastic to see so many clients successfully winning awards, their hard work and dedication to delivering an outstanding level of client care has really paid off. I know many other clients are thinking of entering the awards next year and we look forward to celebrating their success as well.”
Making good use of technology is going to be key to firms’ ability to compete successfully in the current market, so if you haven’t yet seen Redbrick Solutions now is the time to act.
Adam concludes “Redbrick Solutions are cost effective, time effective and great to deal with. I have already recommended them to other firms that I know would benefit from their services. Fletcher Longstaff have plans to expand in the future but want to ensure we never compromise our excellent client service and Redbrick Solutions will help us do that.”
If you would like to understand more about legal technology solutions and the benefits they could bring to your business, Redbrick Solutions offer no obligation, one to one consultations. To book, please call 0845 166 2629, or [Contact Us](/contact-us/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, conveyancing success, Redbrick Practice Management, lfs conveyancing awards, conveyancing
---
### [Redbrick Solutions’ clients buck trend to achieve impressive growth](https://redbricksolutions.co.uk/redbrick-solutions-clients-buck-trend-to-achieve-impressive-growth/)
**Published:** September 15, 2017
**Author:** Chloe Cragg
**Content:**
Conveyancing volumes sank by 14% to 210,964 in the second quarter of this year, according to the latest Search Acumen conveyancing market tracker, which also says ‘Despite the shrinking number of firms, the average monthly caseload per firm dropped by 13%, from 59 in the first quarter to 51 in the second – the lowest quarterly figure since the middle of 2014’
Despite these depressing figures, Redbrick Solutions’ client firms have seen an 18.7% growth in number of transactions for the period Aug 16 – Aug 17.
‘The report shows that the fall in the average number of active conveyancing firms was much smaller, going down by only 1% from the first quarter of the year, to 4,143 – the lowest figure since the index began in 2011. Firms averaging between 100-200 transactions per month saw the biggest fall, dropping a third from 88 to 59.’
As expert [conveyancing case management](https://redbricksolutions.co.uk/what-we-do/) providers, Redbrick Solutions are well placed to support their clients in streamlining their processes to provide an efficient and customer focused service, which, in turn, assists them in winning more work.
‘When it came to falling transactions this year, the biggest quarterly reductions were felt by conveyancing firms outside the top 20, but in the top 100. They saw transactions go down by 18%, as opposed to 11% for the top five firms.’
[Redbrick So](https://www.redbricksolutions.co.uk/contact-us)[l](https://redbricksolutions.co.uk/contact/)[utions](https://www.redbricksolutions.co.uk/contact-us) easy to use conveyancing case management solution has been instrumental in seeing some clients increase their transaction levels by as much as 110% over the last couple of years. One such client is Marcus Baum, a busy conveyancing firm, based in Essex. Matthew Clark, Partner says “It was clear to me, that to be able to drive our top line without a significant increase in the operational costs, including salaries, technology was the most sensible way of improving the overall performance of our business.”
Martin MacDuff, managing director of Redbrick Solutions comments “To have seen clients enjoying this level of growth, whilst increasing their headcount by only a fraction, is hugely rewarding. Our clients automate as much as possible and are making business decisions based on financial and industry insights they were unable to access previously.”
Matthew concludes “Dealing with many hundreds of cases a month, on a cost per file basis, incremental changes in operational efficiency translate to significant savings on the volumes we handle. Redbrick’s technology has really given us the ability to operate much more efficiently than was ever the case, and as a result of that we are now more compliant and profitable than ever before.”
So, amid intense competition and an uncertain future how can firms ensure their future success?
Martin says “We meet law firms of all shapes and sizes and find that there is a real divide. Many are using significantly out of date technology that is having a negative impact on their profitability yet they place very little importance on their IT systems. Having powerful business information easily available has made a world of difference to the way our clients are viewing their business. They can now easily understand costs, profit and productivity across either the whole business or targeted areas and are using that information to drive steady growth and secure their future success.”
Making good use of technology is going to be key to firms’ ability to compete in the current market, so if you haven’t yet seen Redbrick Solutions now is the time to act.
If you would like to understand more about legal technology solutions and the benefits they could bring to your business, Redbrick Solutions offer no obligation, one to one consultations. To book, please call 0845 166 2629, or visit our product pages.
**Categories:** Uncategorized
---
### [Sills and Betteridge choose Redbrick Practice Management to drive efficiency](https://redbricksolutions.co.uk/sills-and-betteridge/)
**Published:** August 7, 2017
**Author:** Chloe Cragg
**Excerpt:** Established law firm, Sills and Betteridge have selected Redbrick Practice Management to assist their conveyancing department in delivering a more efficient service.
**Content:**
Established law firm, Sills and Betteridge have selected Redbrick Practice Management to assist their conveyancing department in delivering a more efficient service.
Founded in 1759, Sills and Betteridge have grown to 9 offices across Lincolnshire and Nottingham. They now have 264 partners and staff and provide a range of legal services to private and business clients nationally.
Sills and Betteridge believe in putting the client at the heart of everything they do. Which is why choosing the right system to support their exceptional level of client care was essential. Their incumbent system was preventing them from working in the most efficient manner they knew they were capable of, which led to them reviewing the market.
Having grown significantly over the last 10 years or so, Sills and Betteridge wanted a robust, yet scalable case management solution that would allow them to focus on providing the expert, impartial advice for which they are so well known, safe in the knowledge that administrative tasks had been simplified and compliance enhanced.
Following an in-depth selection process, Sills and Betteridge chose Redbrick Practice Management based largely on how easy it was to use and to customise. Previously any required changes would have to be scoped, sent to the development team, costed and agreed. This process was slow, laborious and expensive. With Redbrick Practice Management, changes can be made internally in a fraction of the time and at no cost.
Also of benefit to Sills and Betteridge’s conveyancing team are the numerous integrations, such as SDLT, AML, Searches, Land Registry and Case Tracking. They are now able to auto complete all required information throughout the process, without ever having to leave their case management system. This is a far more efficient way of working and removes the risk of incorrectly rekeying information.
Edward Sharpe, Partner, Sills and Betteridge comments “We recognise that moving home is a stressful time and are committed to providing a personal, efficient, cost effective service that protects the best interests of our clients. We have a wealth of expert knowledge within the firm and so it made sense to partner with the conveyancing case management experts. Choosing Redbrick Practice Management has helped us ensure all files are being dealt with in a consistently efficient manner, it helps us deliver a high level of service to our clients and is great for managing risk.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the firm, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive, successful firms like Sills and Betteridge embrace advancements in technology and utilise them to deliver a better service to their clients.
Martin MacDuff, Managing Director, Redbrick Solutions comments “This is great news for the home movers of Lincolnshire and Nottingham. Sills and Betteridge have really embraced a modern, efficient way of working, which will benefit both them and their clients moving forwards. Their ethos of putting the client at the heart of everything they do mirrors our own and I have no doubt they will continue to build on their success.”
Edward concludes “The easy to use customisation tools have been game changing for us. What used to take two months, we’re now able to do ourselves in two hours. Redbrick are a great team to work with too, they are always on hand to help with any queries. I’d have no hesitation in recommending them.”
For further information, please see <http://www.sillslegal.co.uk/> or our product pages [HERE](/our-products-legal-case-management-software/)
**Categories:** Redbrick News
**Tags:** law firm software, legal case management, law firm case management, conveyancing success, legal case management experts, law firm growth, conveyancing case management
---
### [Comptons Solicitors Review Redbrick Practice Management](https://redbricksolutions.co.uk/comptons-solicitors-review-redbrick-practice-management/)
**Published:** May 17, 2017
**Author:** Chloe Cragg
**Excerpt:** Comptons is an innovative, award winning, driven and well established firm of solicitors situated near Regent’s Park in London.
**Content:**
**Categories:** Redbrick News
**Tags:** conveyancing case management, conveyancing law firm, conveyancing
---
### [Redbrick Solutions expand again with two new recruits](https://redbricksolutions.co.uk/redbrick-solutions-expand-two-new-recruits-redbrick-business-intelligence/)
**Published:** March 10, 2017
**Author:** Chloe Cragg
**Excerpt:** Following five years of consistent high growth for Redbrick Solutions, the legal case management experts have welcomed another two new members to their team this month.
**Content:**
Following five years of consistent high growth for Redbrick Solutions, the legal case management experts have welcomed another two new members to their team this month.
Redbrick’s Managing Director, Martin MacDuff comments “We have had a phenomenal few years which has seen the business grow to its busiest yet. We now have a record number of large law firms, including top 100 firms and have had to expand our team accordingly to cope with demand. I’m delighted to welcome our two newest members to the team and look forward to enjoying our future success with them.”
Sally Butterworth joins Redbrick Solutions as their new Business Intelligence support analyst, responsible for supporting Redbrick Business Intelligence, the legal accounts and management information tool. Sally has extensive experience in the legal software sector having previously worked for a number of other providers.
She says “I am delighted to be joining Redbrick Solutions at such an exciting time for them. I look forward to assisting clients in getting the most out of Redbricks’ fantastic product range.”
Becky Turner joins Redbrick Solutions as their new Business Intelligence Consultant, responsible for implementing and training new clients on Redbrick Business Intelligence. Becky has a strong legal accounting background having been a legal cashier for 6 years and an implementation consultant for other legal accounting software providers for the last 6 years.
She says “I am excited to be joining Redbrick Solutions at this time. I look forward to meeting clients and assisting them in making the most out of Redbrick Business Intelligence.”
John Ellis has also been promoted from Business Development Executive to Business Development Manager. John has been with Redbrick for two successful years and is now looking forward to getting out on the road meeting prospective new clients.
Redbrick Practice Management delivers unrivalled benefits in terms of efficiency, increased productivity and risk management via easy to use workflows, document and form production, matter management and compliance tools which are fully customisable to any shape and size of firm.
Redbrick Business Intelligence is fully integrated with Redbrick Practice Management and has been designed to provide the tools and knowledge to help manage key financial risk factors, delivering real time reports to enable stakeholders to make better informed, business critical decisions.
Redbrick Solutions recently won the ‘Leading Expert in Tech’ award from Softech Intl and are also the only case management provider to have achieved the Legal Eye Quality Standard.
For further information on Redbrick Solutions product range please see [HERE](/our-products-legal-case-management-software/) or email [Jo Hodges](mailto:%20jhodges@redbricksolutions.co.uk).
**Categories:** Redbrick News
**Tags:** legal case management experts, Redbrick Business Intelligence
---
### [Redbrick Practice Management Version 17 Released](https://redbricksolutions.co.uk/redbrick-practice-management-v17-released/)
**Published:** February 8, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have announced this week that the latest version of their award winning practice management solution has been released.
**Content:**
Redbrick Solutions have announced this week that the latest version of their award winning practice management solution has been released. This marks the 17th version of Redbrick Practice Management and includes a number of enhancements and new functionality to benefit clients, such as:
- **Enhancements to New Job wizard**
- **Advanced Client Module**
- **Enhancements to Recurring tasks**
- **New Triggered Actions**
- **Additional Document Management Functionality**
- **SDLT Enhancements**
- **Added Outlook Integration Functionality**
- **Search Results Automatically Returned Into Case History**
- **Auto Updates**
Existing clients will automatically receive the latest version of Redbrick Practice Management at no cost with Redbrick Solutions unique business model, which also provides support and training at no cost.
Still the only case management provider to have been awarded the Legal Eye Quality Standard, Redbrick Solutions are the fastest growing legal technology provider in the UK with four consecutive years of record growth. Just last month they were awarded ‘Leading Expert in Tech’ by Softech Intl.
Martin MacDuff, Managing Director of Redbrick Solutions comments “As leading innovators it is crucial that our case management solutions continue to evolve, for the benefit of our clients, whom we continue to assist in working in the most efficient way possible. Our ethos is simple – we provide easy to use, modern and affordable legal case management solutions to successful law firms.”
Proactive law firms throughout the UK have chosen Redbrick Practice Management, either across the whole of the firm or in one specific department. Wherever it is used the benefits are reassuringly the same – matters are handled more efficiently throughout, from sending quotes to file opening, documents, legal forms, intelligent workflows and timely billing with accurate, business critical reporting.
Martin continues “We launched Redbrick Practice Management in 2009 and are already on v17, this clearly demonstrates our commitment to development and innovation, of which our clients’ feedback plays a crucial role. We hold regular client workshops to gain feedback on development to date and to enable our clients to influence our future development plans. We have already started work on version 18 which will be released in the next quarter and have some very exciting plans for the year ahead.”
Sharon Petford of Donn and Co Solicitors says “Choosing Redbrick Solutions has helped us ensure all files are being dealt with in the same consistent manner, it helps us deliver a high level of service to our clients and is great for managing risk. We have recently added the Probate and LPA modules which deliver a higher level of transparency and consistency across the whole of our firm. Redbrick Solutions are brilliant to work with, the support and training they offer is really valuable and I would definitely recommend them to other firms.”
**For more information please see [Our Products](/our-products-legal-case-management-software/) or contact us using the form below.**
**Categories:** Redbrick News
**Tags:** case management, legal technology, law firms, Redbrick Practice Management
---
### [DP Conveyancing (Newcastle Gateshead) partner with Redbrick Solutions to improve home moving services in the North East](https://redbricksolutions.co.uk/dp-conveyancing-partner-redbrick-solutions-legal-software/)
**Published:** February 1, 2017
**Author:** Chloe Cragg
**Excerpt:** Key to delivering an outstanding level of service is the ability to communicate effectively and efficiently. Dawn realised that in order to deliver the very best in customer care, the firm needed..
**Content:**
Founded by Dawn Pickett in 2016, DP Conveyancing are a modern law firm based in Newcastle Gateshead. After 27 years of experience in the legal profession, Dawn decided to start her own firm because she is passionate about using her legal expertise and in-depth local knowledge to really make a difference to others.
Moving home can be a very stressful experience, but the founding of DP Conveyancing has given Dawn the autonomy to take the required steps to ensure every client receives excellent customer care throughout the whole of the conveyancing process.
*“Our aim is to see a smile on the face of every client and staff member when DP Conveyancing is mentioned” s*ays Dawn.
To help ensure DP Conveyancing achieves its aim, Dawn has gained support from a Management Consultant and Lean Six Sigma Blackbelt (Peter Effard) with various ‘Lean’ activities implemented.
Key to delivering an outstanding level of service is the ability to communicate effectively and efficiently. Dawn realised that in order to deliver the very best in customer care, the firm needed to implement expert systems built with the same key ethos in mind.
Redbrick Solutions provide award winning legal software to law firms all over the UK and specialise in conveyancing case management solutions. Intelligent workflows and matter wizards assist the firm in running a ‘lean’ matter, whilst document management with intuitive, pre populated forms and letters ensure the firm communicate clearly and in a timely fashion with their clients. All of this, along with the automated text and email updates as well as 24/7 online case tracking means DP Conveyancing is able to offer a personal service to their clients, communicating effectively with them in a manner that suits their individual preferences.
Dawn comments “*Redbrick Practice Management is an integral part of our firm – it helps us deliver good value for money and a timely and effective conveyancing service. Redbrick have been great to work with and act as a true business partner*.”
The future for DP Conveyancing looks bright, with plans to widen its conveyancing services across the whole of the region. Redbrick Practice Management can easily be deployed across additional sites, with no additional overheads for user licenses or new staff training – it is the obvious choice for firms wishing to grow successfully.
Jo Hodges, Director of Redbrick Solutions says *“We are delighted to have DP Conveyancing on board. The firms’ ethos fits perfectly with our mission to make conveyancing as efficient as possible by providing easy to use, modern and affordable case management solutions. DP Conveyancing are a fantastic firm to work with, who genuinely care about their clients and staff. Their outstanding service levels and expansion plans are great news for home movers of the Newcastle Gateshead area and the wider North East.”*
For further information please see [www.dpconveyancing.co.uk](http://www.dpconveyancing.co.uk) or our [Conveyancing Case Management ](/conveyancing-case-management/)page.
**Categories:** Redbrick News
**Tags:** conveyancing case management
---
### [Redbrick Solutions win 'Leading Expert in Tech Award'](https://redbricksolutions.co.uk/redbrick-solutions-win-leading-expert-tech-award/)
**Published:** January 26, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, the leading conveyancing case management suppliers, have won the prestigious ‘Leading Expert in Tech’ award by Softech International.
**Content:**
Redbrick Solutions, the leading conveyancing case management suppliers, have been awarded the prestigious ‘Leading Expert in Tech’ award by Softech International.
Softech Internationals’ awards programme showcases the most innovative and dynamic firms throughout the industry that offer unique and versatile solutions and support to their clients.
Winners are decided by a combination of votes gathered from Softech Internationals’ network of respected industry partners and their own rigorous in-house research. They leave nothing to chance, carefully scrutinising everything from a nominee’s performance over the past 12 months, their commitment to innovation, their methods and comparing them against their competition to ensure that only the most deserving of firms walk away with one of their prestigious trophies.
Martin MacDuff, Redbricks’ managing director comments “The aim of Redbrick Solutions is simple; to provide easy to use, modern and affordable case management solutions to successful law firms. We are delighted to have had our expertise recognised with this award, which has only been made possible thanks to our dedicated team.”
Redbrick Solutions provide integrated, fully customisable case management solutions to law firms of all shapes and sizes across the UK. Best known for their conveyancing case management solution, which is the market leader, they pride themselves on delivering a best in class service to all of their clients. Upgrades, support and maintenance are free for life, effectively future proofing the law firm and ensuring Redbricks’ clients stay ahead of the competition in a fierce market.
Martin concludes “Our model has always ensured we stand ahead of the competition because we remove all of the barriers to a law firms’ success, it also ensures we remain committed to delivering new innovations to make our clients more efficient, and therefore more profitable. We believe this is why we have such a high client retention rate, we listen to feedback from our clients and build solutions that have a meaningful impact for them. Our products truly are ‘built for lawyers, by lawyers’.”
For more information please see our [PRODUCT](/our-products-legal-case-management-software/) pages or call 0845 166 2629.
**Categories:** Redbrick News
**Tags:** conveyancing law firm, conveyancing success, conveyancing case management
---
### [The most user friendly case management product on the market? Redbrick Solutions score 100% in recent law firm survey.](https://redbricksolutions.co.uk/the-most-user-friendly-case-management-product-on-the-market-redbrick-solutions-score-100-in-recent-law-firm-survey/)
**Published:** December 6, 2016
**Author:** Chloe Cragg
**Content:**
A recent survey carried out by [Redbrick Solutions](https://www.redbricksolutions.co.uk/contact-us) has revealed that the two main reasons that clients initially chose their legal case management products were *functionality* and *ease of use* (59% each, up from 47% last year) with one individual commenting “***We looked at lots of systems and Redbrick was by far the most user friendly***.” So user friendly in fact, that respondents scored it 100% for ease of use in the survey (up from 89% last year).
Martin MacDuff, Redbrick Solutions Managing Director comments “We have welcomed a significant number of [new clients](https://redbricksolutions.co.uk/who-we-help/#testimonial) this year, of all shapes and sizes, from large high street firms to top 100 law firms. Although their requirements may be very different, the results delivered by our products are reassuring the same, we deliver consistency and transparency across the firm, enabling matters to be handled more efficiently and profitably, all delivered via a very intuitive and user friendly interface. Who doesn’t want that?”
Finances played a more significant role in the survey findings this year, perhaps indicative of a tumultuous year politically, with 35% of respondents saying cost was a major buying factor (up from 5% last year) but Redbricks’ unique business model seems to cater well for these concerns with the majority of respondents saying they found ‘Value for money’ of their products excellent.
The survey also found that 90% of firms actively recommend Redbrick’s case management technology to other firms.
Martin continues “To be so highly recommended by our clients is incredibly rewarding and is testament to the dedication of our team. Our ethos has always been to put the client at the centre of everything we do and I think these survey results show we have achieved that and more.”
The annual client satisfaction survey also found that found that 99% of clients reported that their matters were handled in a more efficient manner since the implementation of Redbrick Practice Management (up from 89% last year).
But, considering the majority (76%) of respondents had been a client for 3 or more years how well was the product supported post installation?
93% found the customer support excellent with 90% saying they felt Redbrick understood them extremely well. Individual comments included “***Redbrick are always on hand to help with queries, they visit us regularly and are genuinely interested in our business as well as their own***.”
Martin concludes “Our unique transactional business model, which often saves the law firm tens of thousands of pounds, makes it essential for us to ensure clients are happy and well supported for the lifetime of our relationship. We too often see firms that have paid huge sums of money upfront for case management systems only to have been left to set it up themselves, or to have prohibitive costs for training and updating the system to deal with.
These results are very encouraging, and go a long way to explaining our higher than average retention rate. We will continue to listen to client feedback to improve even further wherever possible.”
For more information about Redbrick Practice Management please see our Product pages.
**Categories:** Uncategorized
---
### [Donn & Co expand their service offering with Redbrick Solutions](https://redbricksolutions.co.uk/donn-co-expand-service-offering-redbrick-solutions/)
**Published:** November 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Donn & Co are are a well established, dynamic firm of Licensed Conveyancers based in Shropshire. They were founded in 1999 and have been using Redbrick Practice Management...
**Content:**
Donn & Co are are a well established, dynamic firm of Licensed Conveyancers based in Shropshire. They were founded in 1999 and have been using Redbrick Practice Management in their conveyancing department for four years.
Donn & Co offer clients from all over the UK a personal, reliable and expert service, specialising in conveyancing matters. With the change in regulatory powers of the CLC, Donn & Co added wills and probate to their service offering and have recently implemented Redbrick Solutions’ probate and LPA modules.
Sharon Petford, Partner at Donn & Co says “We are committed to providing a personal, efficient service that protects the best interests of our clients; many of whom are previous clients or have been referred to us by a previous happy client. We offer competitive fees to ensure clients get value for money and have a wealth of expert knowledge within the firm.”
Donn & Co first started using Redbrick Practice Management four years ago as an ‘out of the box’ conveyancing solution, but it was when Sharon started two and a half years ago that they decided to start customising the product to be a lot more than just a tick list workflow. They have used the case management system to bring a higher level of consistency to the firm and now use it to assist at every stage of a matter, from producing all of their documents, triggering associated tasks and launching related websites.
Sharon continues “Choosing Redbrick Solutions has helped us ensure all files are being dealt with in the same consistent manner, it helps us deliver a high level of service to our clients and is great for managing risk. We have recently added the probate and LPA modules which delivers a higher level of transparency and consistency across the whole of our firm.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the client, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive firms like Donn & Co embrace advancements in technology and utilise them to deliver a better service to their clients. For example, with online case tracking and automatic text and email updates, clients can monitor the progress of their matter 24/7.
Sharon concludes “Our clients love the fact that they are always kept up to date with the online case tracking. Redbrick Solutions are brilliant to work with, the support and training they offer is really valuable and I would definitely recommend them to other firms. Donn & Co want to ensure we continue to deliver a high level of service to existing and new clients, and Redbrick Solutions will help us do that.”
For more information please see [www.donnandco.com](http://www.donnandco.com), see our [product](/our-products-legal-case-management-software/) pages or call us on 0845 166 2629.
**Categories:** Redbrick News
**Tags:** law firm case management, probate case management, conveyancing case management
---
### [Act now to secure your success in 2017, say Redbrick Solutions](https://redbricksolutions.co.uk/act-now-to-secure-your-success-in-2017-say-redbrick-solutions/)
**Published:** November 3, 2016
**Author:** Chloe Cragg
**Content:**
Despite a challenging year, the recent annual PwC Annual Law Firm Survey presents evidence of continued stability for the UK legal sector. *‘The legal sector remains a real success story for the UK….whilst firms have, on average not reported significant growth in either profits or revenue this year, there are many successful law firms with the resources to meet future uncertainties*.*‘*
PwC’s 2016 Annual Law Firm Survey has revealed that:
- 75% of UK firms have increased their fee income this year (82% in 2015).
- Technology and processes have again been identified as the number one priority for firms in the coming year, suggesting firms are still focused on ‘fixing the basics’.
- ‘Client Experience’ and ‘Operational Efficiencies’ were identified as the main drivers for embracing digital technologies.
- Firms have been slow to adapt to recent data analytics tools and appear to be responding by planning IT projects and prioritising improvements in data analytics and reporting.
- Information security continues to be a significant risk with 73% of firms reporting they had suffered from a security incident. The most common incidents related to phishing attacks and malware.
So, how can firms build on this success in 2017?
Martin MacDuff, Managing Director of Redbrick Solutions, agrees that using technology to drive operational efficiency and deliver a better client experience is essential.
He comments “We meet law firms of all shapes and sizes and find that there is a real divide. Many are using significantly out of date [technology](https://www.redbricksolutions.co.uk/redbrick-news/new-version-award-winning-case-management) that is having a negative impact on their profitability yet they place very little importance on their IT systems.’
‘On the other hand, we have clients who have increased their instruction levels by 110% over the last couple of years and have only increased their headcount by a fraction of that because they have streamlined their processes, automated as much as possible and are making business decisions based on financial and industry insights they were unable to access previously.’
Martin concludes, “having powerful business information easily available has made a world of difference to the way firms are viewing their business. They can now easily understand costs, profit and productivity across either the whole business or targeted areas and are using that information to drive steady growth and secure their future success.”
Making good use of technology is going to be key in 2017, with 95% of firms agreeing that technology is their number one priority, so if you haven’t yet seen [Redbrick Solutions](https://redbricksolutions.co.uk/contact/) now is the time to act.
If you would like to understand more about legal technology solutions and the benefits they could bring to your business, Redbrick Solutions offer no obligation, one to one consultations. To book, please call [0845 166 2629](tel:0845%20166%202629), or use the [Contact Us](https://redbricksolutions.co.uk/contact/) form.
**Categories:** Uncategorized
---
### [We're hiring! Legal accounts software role now available](https://redbricksolutions.co.uk/were-hiring-legal-accounts-software/)
**Published:** September 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are seeking high calibre candidates to join their fast growing, well respected business.
**Content:**
Redbrick Solutions are seeking high calibre candidates to join their fast growing, well respected business. The Company provides the latest technology to law firms of all sizes all over the UK on an innovative business model and has been doing so since 2001.
To compliment an existing, dedicated and highly motivated team of implementers we are seeking a legal cashier to join us to assist with implementation and training for new and existing clients of our Legal Accounts Software.
The ideal candidate must have first-hand experience of working within the finance function of a law firm and be familiar with day to day postings. The role will involve working at a variety of client sites. The successful candidate will be skilled at relating to and training a broad spectrum of users to ensure they are able to get the most from the technology.
The role is a demanding and rewarding one. You will be joining the fastest growing legal technology provider in the UK and your commitment to assist the company in becoming the leading provider to UK law firms is essential. In exchange for this, you will be working in a driven and fun environment in which you will be well rewarded with a good salary together with the usual benefits which are dependent upon experience. Healthy bonuses are also paid quarterly for good performance against targets which will be clearly communicated to you.
Location is not a factor in the recruitment for this role as a lot of time will be spent at client locations across the country, although applicants should be aware that we are based in the East Midlands and your induction will be partially spent here at the Company’s office as well as on site shadowing existing team members.
Requirements:
- A levels with Accounting as a subject or similar qualification;
- 3 Years cashier experience in a solicitor’s firm / legal accounting environment a must
- Must have solid Client Account knowledge and understanding of SRA accounts rules
- A good level of IT understanding and an interest to develop this further (SQL etc)
Proficient in Microsoft Office
- Must have a full, clean driving license and own car
PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE AS A LEGAL CASHIER.
Duties will include:
- Client Consulting – understanding the client’s processes and requirements
- Configuration and Installation of Business Intelligence Software
- Training and handholding
- Assisting Partners with understanding reports and improving their business processes
- Project Management
- Travelling to clients
- Telephonic support
Personal Skills/Attributes:
- Ability to work independently with minimal supervision
- Willing to work as part of a team
- Good communication & interpersonal skills
- Ability to work under pressure
- Good attention to detail and deadline driven
If you are interested in this role and meet the above requirements please send your CV and covering letter to Jo Hodges [jhodges@redbricksolutions.co.uk ](mailto:jhodges@redbricksolutions.co.uk)
**Categories:** Redbrick News
**Tags:** legal accounts software, legal technology
---
### [‘Redbrick Solutions assists firms in securing affordable indemnity insurance’](https://redbricksolutions.co.uk/redbrick-solutions-assists-firms-in-securing-affordable-indemnity-insurance/)
**Published:** September 21, 2016
**Author:** Chloe Cragg
**Content:**
Despite up to a third of firms moving their renewal date since the liberalisation of the Professional Indemnity Insurance market three years ago, brokers are still expecting 90% of firms to need to renew on the traditional 1 October deadline.
Most firms are currently benefitting from a strong buyers market, with many insurers quoting 5% – 7% reductions, according to Sandra Neilson-Moore from broker Marsh’s lawyers’ practice. There is still the usual caveat around claims, cautions Sandra, but even firms with outstanding claims should not struggle to find cover this year, albeit at a higher rate.
Viv Williams of 360 Legal Group agrees and says that ‘if a firm is well managed, has invested in workflows and technology and has a good claims history, it should see a reduction in its premiums this year.’
But what else should firms be doing to secure the best possible premium?
It is generally believed that claims against law firms are most likely to arise from poor processes, administration and/or system failures. Indemnity insurers will therefore closely consider a firms risk management processes when assessing any application for cover.
Martin Macduff, Managing Director of Redbrick Solutions says: “A quality case management solution can ease some of the challenges faced by firms when it comes to PII renewal. Redbrick Practice Management provides extensive workflows to ensure matters are handled in a disciplined and timely manner. Whilst integration with numerous third party suppliers reduces the risk of errors in re-keying information. Compliance checks and audit trails are built in to reduce errors and the risk of fraud.
Combine case management with a back office solution such as Redbrick Business Intelligence, and you have a truly powerful system to help manage risk and eliminate fraud. Stringent financial controls and comprehensive reporting functions ensure all matters are handled to SRA requirements.”
Redbrick Solutions are the only case management provider to have achieved the Legal Eye Quality Standard, which clearly demonstrates their commitment to risk management.
Jaunita Gobby, managing director of Legal Eye comments ‘Redbrick Solutions are very proactive about their risk management and best practice procedures and it was a pleasure working with them. The systems and procedures they have demonstrated are very impressive.”
To find out more about how Redbrick Solutions can help you secure affordable PII, please [contact us](https://redbricksolutions.co.uk/contact/) using the form below or call [01572 770088](tel:01572%20770088).
**Categories:** Uncategorized
---
### [Redbrick Solutions announce the release of Redbrick Practice Management](https://redbricksolutions.co.uk/new-release-redbrick-practice-management/)
**Published:** August 17, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have announced this week that the latest version of their revolutionary practice management solution has been released.
**Content:**
Redbrick Solutions have announced this week that the latest version of their revolutionary practice management solution has been released. This marks the 16th version of their innovative Redbrick Practice Management solution and includes a number of enhancements and new functionality to benefit clients.
**– Enhanced matter management**
**– Advanced progress screen**
**– Additional Outlook Addin functionality**
**– Enhanced SDLT functionality**
**– Improved Search ordering and returns**
**– Additional document management functionality**
**– Probate enhancements including: residual payments, lifetime gifts, taper relief and estate accounts**
**– Batch processing improvements**
**– Enhanced custom fields functionality**
Existing clients will automatically receive the latest version of Redbrick Practice Management at no cost with Redbrick Solutions unique business model. Still the only case management provider to have been awarded the Legal Eye Quality Standard, Redbrick Solutions are one of the fastest growing legal technology providers in the UK with three consecutive years of record growth.
Martin MacDuff, Managing Director of Redbrick Solutions comments “As leading innovators it is crucial that our case management solutions continue to evolve, for the benefit of our clients, whom we continue to assist in working in the most modern and efficient way possible.”
Redbrick Practice Management is currently utilised by hundreds of firms in the UK either across the whole of the firm or in one specific department. Wherever it is used the benefits are reassuringly the same – matters are handled more efficiently throughout, from sending quotes to file opening, documents, legal forms, intelligent workflows and timely billing with accurate, business critical reporting.
Martin continues ” To be releasing version 16 clearly demonstrates our commitment to development, of which our clients feedback plays a crucial role. We hold regular client workshops to gain feedback on development to date and to enable our clients to influence our future development plans. We have already started work on version 17 which will be released in the next quarter and have some very exciting plans for the year ahead.”
Francesca Gill, of Goodlaw Solicitors in Surrey says “Having viewed other systems, we were most impressed with how user friendly Redbrick Practice Management is. The flexibility to customise the system has been excellent and the support from Redbrick first class. With integrated services such as SDLT, Land Registry and AML checks, there really is no need for us to use additional systems. As a growing firm focusing on offering accessible, relevant and quality legal services, having the right system in place is essential for us.”
**For more information please see our [product](/our-products-legal-case-management-software/) pages or contact us using the form below.**
**Categories:** Redbrick News
**Tags:** practice management, case management
---
### [Build relationships with referrers now to avoid potential downturn](https://redbricksolutions.co.uk/build-relationships-with-referrers-now-to-avoid-potential-downturn/)
**Published:** August 10, 2016
**Author:** Chloe Cragg
**Content:**
As if the extraordinary events of early summer weren’t daunting enough – leaving the security of the European Union, the pound going into free fall, and a new prime minister in place before anyone could catch their breath – the reality of where to find new clients in a potential downturn looms large.
**How to find “forgotten gold” in a firm**
Building relationships, as [Bill Cates](https://www.youtube.com/user/ReferralCoach) (author of *How to Use the Perpetual Revenue System to Turn Referrals into High-Value Clients*), would say, is about using the “forgotten gold”. That might be the case, but if a firm doesn’t have a referral system that consistently brings in new business it can seem impossible to establish.
Here’s the good news: the beauty of a modern referral system lies in using both innovative technology and human connection that work together. Redbrick Practice Management not only manages each case but also keeps clients informed both during and even after their case has closed.
Using pre-programmed messages sent at key milestones, as well as ad-hoc messages which can be sent via the system when needed, the result is an increase in client satisfaction which ultimately improves the chances of being referred.
Referrals create an army of fans who are ready and willing to recommend their good fortune for having picked a standout modern law firm.
Now consider the following – good news travels fast when it comes from a trusted source such as friends, family, and even the general public? The explosion of review sites, online forums and the speed of comment in a digital world is a testament to why referrals – both personal and impersonal – are a growing factor in client acquisition.
**Key elements of a referral system**
It all starts with becoming aware of opportunities that everyone in the partnership can be a part of. Often, when a client gives positive feedback whether in person, via email or text, and it’s not ceased upon in the moment it fast becomes the “forgotten gold”.
At the very least a client may be happy for a firm to use the feedback in it’s marketing, and at best and most importantly they will be introduced to a potential new client directly by the referrer.
For a firm to become referable, they often need to audit their “referability” which means providing an outstanding client experience throughout the relationship.
A firm that tries to recruit clients solely from cold marketing leads is in for the long haul. Instead, those that continually encourage partners and employees to manage their client feedback with technology will be ahead of their competitors.
Adam Cheal, Owner, Fletcher Longstaff said: “Choosing [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) has helped massively with the integration of Word and Outlook, emails are tagged and dragged directly into the client file, saving me valuable time and ensuring a seamless experience.”
When people are put first, using an innovative technology solution in partnership with human communication, it opens up a whole new world of connections.
**Categories:** Uncategorized
---
### [Is disjointed technology holding you back?](https://redbricksolutions.co.uk/is-disjointed-technology-holding-you-back/)
**Published:** August 1, 2016
**Author:** Chloe Cragg
**Content:**
Ask yourself this: are lawyers and administrators spending valuable time looking for information – be it a document, client folder, phone number or billing details? Does your [conveyancing case management](https://redbricksolutions.co.uk/what-we-do/) system work separately from your legal accounts package, search provider, SDLT, Land Registry, Outlook etc?
If the answer is yes to any of the above, then the firm is most likely being held back by disjointed technology systems. By reducing the time wasted on inefficiencies, the capacity to take on more clients dramatically increases. Here’s the catch: most firms think they *are* leveraging technology but in reality – it isn’t working for them.
Now consider the following – a one-time setup that just works. Being able to access and input information from anywhere, on any device is the mark of an innovative modern law firm. And if this doesn’t sound like the typical law firm, they’re typically not leveraging technology solutions in their practice.
Michael Mercer, practice manager, Taylors Legal comments “Prior to engaging with Redbrick Solutions we recognised that storing and organising documents was problematic for us so we researched the market for a company that would provide us with a bespoke case management system. [Redbrick Solutions](https://www.redbricksolutions.co.uk/) were the answer to our problems, all of our data is now stored in one central place and is easily accessible, so whether it’s a client on the phone, an enquiry into a historical matter or an audit review, we know we can access the information required within seconds.”
“Redbrick Solutions are friendly, approachable and helpful. I’d recommend them as a forward thinking company that are aware of the needs of the law firm and deliver technology solutions to meet those needs.”
**Creating change with innovative solutions**
A firm that tries to change one solution at a time doesn’t succeed in the long term. Instead, those that continually encourage employees to embrace new technology are forward thinking modern law firms with a competitive advantage.
Adam Cheal, owner, Fletcher Longstaff said: “Choosing [Redbrick Solutions](https://redbricksolutions.co.uk/contact/) has helped massively with the integration of Word and Outlook, emails are tagged and dragged directly into the client file, saving me valuable time and ensuring a seamless experience.
“Redbrick Solutions also integrate with my accounts package from [Quill](https://redbricksolutions.co.uk/partners/quill/) which has removed further duplication from my firm. The letter templates are easy to amend, and it’s a very user-friendly system which has made my life much easier.”
When people are put first, using an innovative technology solution is intuitive and empowering – it really is that simple!
**Categories:** Uncategorized
---
### [Redbrick Solutions are the first case management provider to achieve the Legal Eye Quality Standard](https://redbricksolutions.co.uk/redbrick-solutions-are-the-first-case-management-provider-to-achieve-the-legal-eye-quality-standard/)
**Published:** June 29, 2016
**Author:** Chloe Cragg
**Content:**
Redbrick Solutions, the market leading case management specialists, have achieved the highly desirable Legal Eye Quality Standard following an intensive 6 month assessment process.
They are the only case management provider to have achieved this highly regarded quality standard.
Jo Hodges, Head of Sales and Marketing at Redbrick Solutions commented “I am delighted that we are the first case management provider to have achieved the Legal Eye Quality Standard. It would not have been possible without the hard work and commitment of all of the Redbrick team and the excellent support of Jaunita at Legal Eye.”
The Legal Eye Quality Standard is unique in that it goes above and beyond all of the traditional quality standards. The assessment required Redbrick Solutions to undergo an extensive review of all of their policies, systems, practices and procedures.
Every member of the business underwent training and assessments in areas such as Equality and Diversity, Anti Bribery and Fraud and Data Protection. The management team refined and developed their policies for best practice and risk management for the protection of staff and clients.
Jo continues “This award demonstrates our commitment to assisting clients in managing their compliance burden and running their matters in the most efficient manner possible, whilst also ensuring they manage risk and deliver an excellent service to their consumers. It is important to us that we practice what we preach and we are delighted to have evidenced our own awareness of the risks associated with our industry and to have an official seal of approval that our processes and procedures are robust and best in class.”
Jaunita Gobby, Managing Director at Legal Eye adds “We are delighted that Redbrick Solutions have achieved The Legal Eye Quality Standard. Redbrick Solutions are very proactive about their risk management and best practice procedures and it was a pleasure working with their team through this process. The systems and procedures that they have demonstrated are very impressive.”
**Redbrick Solutions** are one of the UK’s **leading, expert suppliers** of law firm software. Their products; Redbrick Practice Management and Business Intelligence include a fully integrated, extensive toolkit designed to support the requirements and responsibilities of nominated persons and assist them in handling their duties in a simple, efficient and safe manner.
For further information about Redbrick Solutions products and services please see our [product](/our-products/) pages.
**Categories:** Redbrick News
**Tags:** compliance, legal eye, conveyancing case management
---
### [Redbrick Solutions and Brighter Law Solutions announce partnership to help conveyancers](https://redbricksolutions.co.uk/redbrick-solutions-and-brighter-law-solutions-announce-partnership-to-help-conveyancers/)
**Published:** June 29, 2016
**Author:** Chloe Cragg
**Excerpt:** Leading conveyancing case management provider, Redbrick Solutions, have this week announced their partnership with conveyancing business development specialists, Brighter Law Solutions (BLS).
**Content:**
Leading conveyancing case management provider, Redbrick Solutions, have this week announced their partnership with conveyancing business development specialists, Brighter Law Solutions (BLS).
BLS’ management information system helps firms analyse data to identify opportunities to better leverage resources across the firm, answering critical questions such as ‘Do we need more staff to handle volume?’ and ‘Who has the best conversion rate?’.
Their Business Champions offer valuable business development advice and services, such as securing relationships with estate agents, analysing figures to help the firm raise their fees without losing quality or clients and even following up quotes to help increase conversions.
Redbrick Solutions offer expert, innovative conveyancing case management solutions to assist firms in improving efficiency and profitability across all matters.
Their legal case management software has intelligent workflows, matter wizards, exceptional document management and all of the third party links required by the modern law firm.
They are unique in that they do not charge for training, upgrades, maintenance or support. This ensures the firm is fully future proofed and always has access to the latest in technology.
The new partnership will, for the first time, offer conveyancers a fully integrated solution whereby quotes received via the law firms website will automatically populate the case management system with all of the client and fee information, follow up will be carried out automatically to help increase conversion rates and searches will be ordered from, and returned into, the case management system.
The next phase of development, due out later this year will see the data from those searches being used to automatically populate the Report on Title/Contract. This, combined with the invaluable expertise of the Brighter Law Business Champions, will create unrivalled competitive advantage for the law firm.
Redbrick Solutions’ Managing Director, Martin MacDuff comments “Redbrick Solutions have a long history of being the first to market with innovative new technology and services and I am delighted to be working with Brighter Law to deliver a complete conveyancing service to our clients.
The huge benefits in time saving achieved by this integrated solution means that firms will automatically be able to handle about 20% more work, without increasing their overheads, which fits in perfectly with our ethos of driving increased efficiency and profitability across the firm. Brighter Law are perfectly placed to help the firm secure that additional work and to support the firms future growth.”
Paul Clarke, Commercial Director at BLS adds “Brighter Law Solutions take pride in delivering powerful technology and people to champion conveyancers. I’m delighted that we’re going to be working with Redbrick Solutions, who like us share a burning desire to innovate, and offer something genuinely new and exciting to the market.”
For further information please contact us using the form below.
**Categories:** Redbrick News
**Tags:** conveyancing business development, conveyancing case management
---
### [Fletcher Longstaff implement new technology to assist homemovers](https://redbricksolutions.co.uk/fletcher-longstaff-implement-new-technology-to-assist-homemovers/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** Fletcher Longstaff are a dynamic, forward thinking firm based in Lincolnshire. They were founded in June 2015 by Director Adam Cheal, who, after many years experience with...
**Content:**
Fletcher Longstaff are a dynamic, forward thinking firm based in Lincolnshire. They were founded in June 2015 by Director Adam Cheal, who, after many years experience with one of the country’s largest volume conveyancers, left and set up his own practice with the aim of providing the highest levels of customer care, a proactive approach and efficient conveyancing which is assisted by the latest technology. Fletcher Longstaff specialise solely in residential conveyancing.
Adam says “Clients come to us because we offer a friendly, professional service that puts the best interest of the client first. We offer reasonable fees to ensure clients get value for money and our approachable service means that a client only deals directly with their conveyancer.”
Fletcher Longstaff were using an online conveyancing case management system previously but found that the lack of Outlook and Word integration offered by the incumbent system was costing them valuable time when dealing with client communication.
Adam continues “Choosing Redbrick Solutions has helped massively with the integration of Word and Outlook, emails are tagged and dragged directly into the client file, saving me valuable time and ensuring a seamless client experience. Redbrick Solutions also integrate with my accounts package from Quill which has removed further duplication from my firm. The letter templates are easy to amend and it’s a very user friendly system which has made my life much easier.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the client, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive firms like Fletcher Longstaff embrace advancements in technology and utilise them to deliver a better service to their clients. For example, with online case tracking and automatic text and email updates, clients can monitor the progress of their matter 24/7.
Adam concludes “Redbrick Solutions are cost effective, time effective and great to deal with. I have already recommended them to other firms that I know would benefit from their services. Fletcher Longstaff have plans to expand in the future but want to ensure we never compromise our excellent client service and Redbrick Solutions will help us do that.”
For more information please see [www.fletcherlongstaff.com](http://www.fletcherlongstaff.com) or contact us using the form below.
**Categories:** Redbrick News
**Tags:** conveyancing case management
---
### [Goodlaw Solicitors implement Redbrick Practice Management](https://redbricksolutions.co.uk/goodlaw-solicitors-implement-redbrick-practice-management/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** Founded in 2013, Goodlaw Solicitors are a modern law firm with offices in Surrey and Sussex. They specialise in offering high quality, business orientated legal services and client care...
**Content:**
Founded in 2013, Goodlaw Solicitors are a modern law firm with offices in Surrey and Sussex. They specialise in offering high quality, business orientated legal services and client care.
Goodlaw Solicitors have implemented Redbrick Practice Management in their conveyancing department and as a result are able to offer homemovers numerous consumer benefits, such as text and email updates, 24/7 online tracking and a home redirection service.
Goodlaw Solicitors are now in a better position to address the needs and concerns of their clients, in particular speed and transparency. All of their data is now stored in one central place and is easily accessible both on and offline. From the moment they produce a quote, through to billing and completion, the system manages the whole process, saving them valuable time and enabling them to focus on delivering exceptional client care.
Francesca Gill, head of residential conveyancing (Surrey) comments “Having viewed other systems, we were most impressed with how user friendly Redbrick Practice Management is. The flexibility to customise the system has been excellent and the support from Redbrick first class. With integrated services such as SDLT, Land Registry and AML checks, there really is no need for us to use additional systems. As a growing firm focusing on offering accessible, relevant and quality legal services, having the right system in place is essential for us.”
Redbrick Solutions director of sales and marketing, Jo Hodges comments “We are delighted to welcome Goodlaw Solicitors and are thrilled with how quickly and enthusiastically they have taken to the system. By replacing their manual systems we have removed a huge amount of duplication from the firm whilst minimising the risk of errors and are assisting them in continuing to deliver excellent levels of service to their rapidly expanding client base.’
For further information please see [www.goodlawsolicitors.co.uk](http://www.goodlawsolicitors.co.uk) or visit our [PRODUCT](/our-products/) pages.
**Categories:** Redbrick News
**Tags:** conveyancing case management
---
### [Communication, communication, communication!](https://redbricksolutions.co.uk/communication-communication-communication/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Content:**
The 2015 Home Moving Trends Report carried out by TM Group has highlighted that 8 out of 10 home movers place a high level of importance on their conveyancers ability to communicate with them.
As the leading [conveyancing case management](https://redbricksolutions.co.uk/what-we-do/) supplier we know only too well how busy conveyancers are. Unfortunately this means that in the vast majority of cases they are spending extortionate amounts of time responding to inbound enquiries, leaving little or no time for them to be pro-active in keeping clients up to date.
Redbrick Practice Management has a number of tools built in to help clients communicate effortlessly with the home mover, which reduces inbound enquiries and frees up more productive time to progress matters (even more important when working to fixed fees!)
**24/7 online tracking** – enabling you to deliver a high level of service to your clients, details are updated in real time, allowing home movers to have access to case updates at their convenience. This reduces the volume of inbound phone calls by up to 40%. You are in control of what is displayed in the tracking portal and can embed it into your own website.
**Auto SMS and Email updates** – improve client communication with text and email messages which can be pre-programmed into your workflow so that they are sent automatically at key milestones, keeping your clients up to date, improving client satisfaction by demonstrating how pro-active and efficient you are and keeping your matters on track.
**Two way Outlook integration** – never lose track of email correspondence again with our clever Outlook integration. Outbound emails can be sent, with attachments automatically converted to pdf’s, to single or multiple contacts from within the system. Inbound mail is scanned automatically and added to the document history, saving a significant amount of time compared to manually adding correspondence to a file, as well as the cost of printing.
Being pro-active was also important to home movers, with 67% of respondents in the Home Moving Trends Report saying that choosing a pro-active conveyancer was key for them.
Redbrick Practice Management enables conveyancers to demonstrate how pro-active they are from the outset with:
**Redbrick Quoting Tool** – simply capture a few basic details and the system will automatically produce a quote based on your saved custom fee structure and email it directly to the client, whilst they are still on the telephone. Redbrick’s clients are able to demonstrate a fast and efficient service to the home mover, which helps them win more work. It is very quick and easy to follow up all outstanding quotes as a batch with a personalised text or email message, increasing your conversion rate even further.
Our recent client satisfaction survey found that 98% of clients thought they offered a better service and won more work since joining us.
What are you waiting for?
[Contact Redbrick Solutions](https://redbricksolutions.co.uk/contact) today to see how we can help you win more profitable work on 01572 770088 or see our [PRODUCT](https://redbricksolutions.co.uk/our-products/) pages.
Read the full Home Moving Trends Report here: <http://web.tmgroup.co.uk/cn/an9um/homemovingtrends2015>
**Categories:** Uncategorized
---
### [Act now to improve your profit margins in 2016, say Redbrick Solutions](https://redbricksolutions.co.uk/act-now-to-improve-your-profit-margins-in-2016-say-redbrick-solutions/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Content:**
This years PwC Annual Law Firm Survey presents evidence of a second year of stability and recovery for the UK legal sector. ‘This year’s survey shows a sector that is continuing to evolve, with the pace of change beginning to pick up as global economies improve.’ says Kate Wolstenholme, PwC’s UK business service sector leader.
PwC’s 2015 Annual Law Firm Survey has revealed that:
- The number of UK firms increasing fee income is higher than any time since 2008 with 82% (2014: 70%) of all firms increasing fee income above inflation.
- Pricing pressure remains, with fixed fee arrangements becoming increasingly popular, making up 32% of fee income for the top 25-50 (2014: 21%) and 38% of top 51-100 fees (2014: 26%).
- New entrants to the market are bringing disruption and fuelling the need for firms to adapt. 80% of firms now recognise the ‘need to respond to the digital age’. But only 23% have so far done something about it.
- Technology has been identified as the number one priority for firms in the coming year with 94% planning to improve their use of technology and 95% planning to undertake major IT projects to improve efficiency in the next 12 months.
So, amid intense price competition how can firms improve their profit margins in 2016?
According to Martin MacDuff, Managing Director of Redbrick Solutions, using technology to drive efficiencies is essential.
He comments “We meet law firms of all shapes and sizes and find that there is a real divide. Many are using significantly out of date technology that is having a negative impact on their profitability yet this old system cost them so much money 10 years ago they can’t bear to move away from it.’
‘On the other hand, we have clients who have increased their instruction levels by 110% over the last couple of years and have only increased their headcount by a fraction of that because they have streamlined their processes, automated as much as possible and are making business decisions based on financial insights they were unable to access previously.’
Martin concludes, “having powerful business information available at the click of a button in an easy to read format has made a world of difference to the way firms are viewing their business. They can now easily understand costs, profit and productivity across either the whole business or targeted areas and are using that information to drive steady growth.”
Making good use of technology is going to be key in 2016, with 95% of firms agreeing that technology is their number one priority, so if you haven’t yet seen Redbrick Solutions now is the time to act.
If you would like to understand more about legal technology solutions and the benefits they could bring to your business, Redbrick Solutions offer no obligation, one to one consultations. To book, please call [0845 166 2629](tel:0845%20166%202629), or contact us using the form below.
**Categories:** Uncategorized
---
### [Is it time to update your case management system?](https://redbricksolutions.co.uk/is-it-time-to-update-your-case-management-system/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Content:**
Upgrading or changing software can be a daunting task and we meet many law firms that are using outdated technology that is having a negative impact on their business. If you are considering changing your software it is important to properly scope and plan your requirements.
Each firm will have individual requirements, which should be listed and given an ‘importance’ score. It is important to make sure this list is extensive and includes all areas of the business and areas your current software covers as well as those it doesn’t.
Once you have this requirement list you can review it against your current software, an upgrade to your current software and new software. Each software should be given a ‘fit score’ based upon the requirements list, where a software fully meeting all requirements scored 100% and so on.
Once you have these scores you will easily be able to decide between keeping your existing software, upgrading or replacing, e.g keeping existing scored 65%, upgrading 75% and new 90%.
Many firms charge for upgrades so you will need to factor this in to your decision making, for example, if your fit score shows that upgrading received 75% and keeping the existing software 65% but the cost of the upgrade is £100,000, you will need to decide if that extra 10% is worth it, or do you hang on for a few more years until the gap widens?
Redbrick Solutions have never charged for upgrades or training, they believe that all clients are entitled to the latest technology as soon as it becomes available. They release 4 upgrades per year made up mostly from client requests. This ensures the software never gets old, future proofs the law firm and means that the software is always a 100% ‘fit for purpose’.
Ensuring your firm is using the software to it’s full capacity is another issue, and usually comes down to training. What the exercise above sometimes highlights is that the current software does actually have the required functionality, it just isn’t being utilised. In this case you can contact your software provider for further training.
Some other providers charge extra for training which can mean that firms ‘skimp’ on training at the outset due to budget restraints, this is never a good idea, it’s like buying an expensive new car but never putting fuel in it!
For more information please email <jhodges@redbricksolutions.co.uk>
**Categories:** Uncategorized
---
### [Do too many law firms still ignore cross-selling, a potentially lucrative marketing stream?](https://redbricksolutions.co.uk/do-too-many-law-firms-still-ignore-cross-selling-a-potentially-lucrative-marketing-stream/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Content:**
Whilst many lawyers may shy away from ‘selling’ to potential new clients, there seems to be a much greater level of acceptance that cross selling is part of providing a good service to the client and in developing the relationship.
The level of success in cross selling though is variable to say the least. A 2007 survey by BTI Consulting Group found that only 4% described their firm as ‘highly effective’ at cross selling, whilst a massive 77% of heads of marketing in 120 top US law firms reported that their firms were ‘ineffective’.
Large consumer brands such as Saga and Co-Op seem much more adept at cross selling having both moved successfully into the legal arena. What can traditional law firms learn from their approach?
**Strategy**
A consistent approach is essential and should be led by a cohesive strategy that incorporates cross selling along with new business and has clear kpi’s. A plan should utilise multiple communication channels, across a range of platforms.
**Data**
Having client data that is easily accessible, shared across the firm and can be easily manipulated for marketing campaigns makes cross selling so much easier. Being able to run a report showing clients who haven’t updated their will for 12 months or more means that you can ensure you make contact at the appropriate time with something that will genuinely be of interest to your client.
**Internal processes**
Fee earners can feel nervous about passing a client they have built a good relationship with over to another department. Procedures should be agreed across all departments regarding when it is appropriate to pass a client to another department, for the referring solicitor to be kept up to date on other work being carried out and to ensure the same client is not receiving simultaneous, or worse, conflicting communications from different departments.
**Technology**
Many of the potential hazards mentioned above can be mitigated by a good case management system. All fee earners should be able to look at a client record and see what other work is in progress for that client, view communications and file notes and also report on the value of that clients business across the whole firm. A good case management system also actively assists in cross selling – for example many of our clients have a step on their conveyancing workflow where they set an appointment to update the clients Will.
Cross selling doesn’t have to be complicated or difficult, don’t be afraid to tell your clients about the other services you offer, set a clear strategy and go for it, what’s the worst that can happen?
**Categories:** Uncategorized
---
### [Record breaking start to 2016 for Redbrick Solutions](https://redbricksolutions.co.uk/record-breaking-start-to-2016-for-redbrick-solutions/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** 2016 has definitely started with a bang for Redbrick Solutions, who have announced their busiest quarter for new business to date. They have signed a quarter of a million pounds of new...
**Content:**
2016 has definitely started with a bang for Redbrick Solutions, who have announced their busiest quarter for new business to date.
They have signed a quarter of a million pounds of new business in the last few weeks alone and currently have twenty firms going through the implementation process for their practice management solution.
Redbrick Practice Management delivers unrivalled benefits in terms of efficiency, increased productivity and risk management via intuitive workflows, document and form production, matter management and time recording across the firm.
Martin MacDuff, Managing Director commented “This current success is the culmination of a great deal of hard work and is in line with our carefully planned, but ambitious, strategy for growth. We have recruited heavily over the last 3 years to ensure we have the infrastructure in place to support our growing client base without compromising on the high quality service law firms have come to expect from us. In addition to welcoming record breaking numbers of new clients we are seeing that existing client transaction volumes are increasing at a steady rate which is great news for the profession.”
One such happy new client is Francesca Gill of Goodlaw Solicitors who says “Having viewed other systems, we were most impressed with how user friendly Redbrick Practice Management is. The flexibility to customise the system has been excellent and the support from Redbrick first class. With integrated services such as SDLT, Land Registry and AML checks, there really is no need for us to use additional systems. As a growing firm focusing on offering accessible, relevant and quality legal services, having the right system in place is essential for us.”
Martin continues “Many firms have perhaps not invested in technology for the last few years and so are now trying to cope with growing their businesses with out of date technology. The Veyo debacle last year was a distraction to the profession but clearly there is a real need in the market at the moment for technology that can assist firms in delivering matters in a more efficient manner, especially with the increase in fixed fee work, whilst at the same time ensuring they remain compliant and drive profitability. I’m excited to see what the rest of the year holds!”
For more information please see our [PRODUCT](/our-products/) pages.
**Categories:** Redbrick News
**Tags:** law firm software, legal case management, conveyancing case management
---
### [Survey finds 89% of conveyancing matters more efficient with Redbrick Practice Management](https://redbricksolutions.co.uk/survey-finds-89-of-conveyancing-matters-more-efficient-with-redbrick-practice-management/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** A recent survey carried out by Redbrick Solutions has found that 89% of clients reported that their matters were handled in a more efficient manner since the implementation of Redbrick Practice Management.
**Content:**
A recent survey carried out by Redbrick Solutions has found that 89% of clients reported that their matters were handled in a more efficient manner since the implementation of Redbrick Practice Management.
The annual client satisfaction survey also found that 95% of firms actively recommend Redbrick’s case management technology to other firms. Redbrick’s managing director, Martin MacDuff comments “To be so highly recommended by our clients is incredibly rewarding and is testament to the dedication of our team. Our ethos has always been to put the client at the centre of everything we do and I think these survey results show we have achieved that and more.”
The survey showed that the majority of clients had chosen Redbrick Practice Management initially because of its functionality and ease of use (47% each) with one individual commenting “It was the most intuitive system we looked at.”
But, considering the majority (68%) of respondents had been a client for 3 or more years how well was the product supported post installation?
95% found the customer support excellent with 90% saying they felt Redbrick understood them extremely well. Individual comments included “Redbrick prides itself on it’s customer service. If it doesn’t, it should.”
Martin concludes “Our unique transactional business model, which often saves the law firm tens of thousands of pounds, makes it essential for us to ensure clients are happy and well supported for the lifetime of our relationship. We too often see firms that have paid huge sums of money upfront for case management only to have been left to set it up themselves, or to have prohibitive costs for training and updating the system to deal with.
These results are very encouraging, and go a long way to explaining our higher than average retention rate. We will continue to listen to client feedback to improve even further wherever possible.”
**Categories:** Redbrick News
**Tags:** conveyancing case management
---
### [Demise of Veyo is good news for the industry say Redbrick Solutions](https://redbricksolutions.co.uk/demise-of-veyo-is-good-news-for-the-industry-say-redbrick-solutions/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** The recent announcement from the Law Society that it was winding up the much hyped Veyo 'e-conveyancing platform' was widely lambasted by the conveyancing profession..
**Content:**
The recent announcement from the Law Society that it was winding up the much hyped Veyo ‘e-conveyancing platform’ was widely lambasted by the conveyancing profession after they had invested a reported £11m into the failed solution with little or no consultation from conveyancers.
The announcement in December came after months of silence from the Law Society and the swift departure of their management team back in July.
Redbrick Solutions say the announcement has led to a dramatic increase in new business orders for them, with four large firms signing up within days of the news in deals worth over £110k pa.
Martin MacDuff, Managing Director of Redbrick says “The premise of the Veyo offering showed promise at the outset and the concept of a chain view remains the holy grail for the sector, however, it soon became apparent that they had grossly underestimated the requirements of the conveyancing profession. Their marketing was too far ahead of the actual product development which only succeeded in causing disruption and confusion in the market.’
‘Their announcement is good news for the industry because firms can now proceed with their preferred case management provider confident that they are making a sound decision to invest with firms who know the conveyancing industry, listen to their clients, and develop solutions that really make a difference to their business performance.’
‘Our clients report increased efficiencies and profitability of up to 40% with the use of our case management technology, so those firms that waited several months this year to proceed with us will undoubtedly have lost margin and competitive advantage as a result. It is good news for the industry as a whole, both conveyancers and software suppliers alike, that the distraction of Veyo has now been removed.”
**Categories:** Redbrick News
**Tags:** e-conveyancing, veyo
---
### [Progressive Essex firm PCS Legal implement new technology to assist home-movers](https://redbricksolutions.co.uk/progressive-essex-firm-pcs-legal-implement-new-technology-to-assist-home-movers/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** Founded in 2006, PCS Legal are a specialist conveyancing law firm based in Essex. Their vast experience in handling property transactions ensures that clients receive an expert, friendly and first class service...
**Content:**
Founded in 2006, PCS Legal are a specialist conveyancing law firm based in Essex. Their vast experience in handling property transactions (they handle some 4000 matters per annum) ensures that clients receive an expert, friendly and first class service.
PCS Legal have implemented Redbrick Practice Management throughout their three Essex offices. As a result, they are able to address the needs and concerns of their clients, in particular speed and transparency. All of their data is now stored in one central place and is easily accessible both on and offline. From the moment they produce a quote, through to billing and completion, the system manages the whole process, saving them valuable time and enabling them to focus on delivering exceptional client care.
Stuart Forsdike, Partner and owner of PCS Legal comments “The flexibility to customise the system has been excellent and the support from Redbrick first class. Our clients love the fact that they can access information out of hours and are always up to date on their matter. With integrated services such as SDLT, AML checks and property searches, there really is no need for us to use additional systems. Having everything all in the one system is invaluable for a growing firm.”
Redbrick Solutions Director of Sales and Marketing, Jo Hodges comments “We are delighted to welcome PCS Legal and are thrilled with how quickly and enthusiastically they have taken to the system. By replacing their disparate systems we have removed a huge amount of duplication from the firm whilst minimising the risk of errors and are assisting them in continuing to deliver excellent levels of service to their rapidly expanding client base. This is excellent news for the home movers of Essex.’
For further information please see [www.pcsconveyancing.com](http://www.pcsconveyancing.com), visit our [PRODUCT](/our-products/) pages or contact us using the form below.
**Categories:** Redbrick News
**Tags:** conveyancing law firm, legal practice management, conveyancing case management
---
### [Redbrick Solutions announce new release of Redbrick Practice Management](https://redbricksolutions.co.uk/redbrick-solutions-announce-new-release-of-redbrick-practice-management/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have announced this week that the latest version of their revolutionary practice management solution has been released. This release marks a number of enhancements to new functionality to benefit clients.
**Content:**
Redbrick Solutions have announced this week that the latest version of their revolutionary practice management solution has been released. This release marks a number of enhancements to new functionality to benefit clients.
- **Enhanced Customisation
- **Case List Filters**
- **Advanced progress screen**
- **Additional Outlook Addin functionality**
- **Batch Processing**
- **Enhanced AML**
- **Certainty integration**
- **Review Solicitors integration**
Existing clients will automatically receive the latest version of Redbrick Practice Management at no cost with Redbrick Solutions unique business model. All new clients will receive the latest version straight away. Redbrick Solutions are one of the fastest growing Practice Management providers in the UK with two consecutive years of record growth.
Redbrick Solutions are the **only** case management provider to have achieved the **Legal Eye Quality Standard.**
Redbrick Practice Management is currently utilised by hundreds of firms in the UK either across the whole of the firm or in one specific department. Wherever it is used the benefits are reassuringly the same – matters are handled more efficiently throughout, from sending quotes to file opening, documents, legal forms, intelligent workflows and timely billing with accurate, business critical reporting.
For further information please see our [PRODUCT](/our-products/) pages or contact us using the form below.
**Categories:** Redbrick News
**Tags:** legal case management, practice management, practice management solution, Redbrick Solutions
---
### [Kingsley Drake implement Redbrick Practice Management](https://redbricksolutions.co.uk/kingsley-drake-implement-redbrick-practice-management/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** Kingsley Drake are a private client law firm with offices in Bristol, Durham, London, Peterlee and Kent. They specialise in offering high quality private client services at a fixed fee.
Kingsley Drake have implemented Redbrick Practice Management in their private client department and have integrated the numerous consumer benefits, such as 24/7 online tracking and a home redirection service into their website.
**Content:**
Kingsley Drake are a private client law firm with offices in Bristol, Durham, London, Peterlee and Kent. They specialise in offering high quality private client services at a fixed fee.
Kingsley Drake have implemented Redbrick Practice Management in their private client department and have integrated the numerous consumer benefits, such as 24/7 online tracking and a home redirection service into their website.
As a result, they are able to address the needs and concerns of their clients, in particular speed and transparency. All of their data is now stored in one central place and is easily accessible both on and offline. From the moment they produce a quote, through to billing and completion, the system manages the whole process, saving them valuable time and enabling them to focus on delivering exceptional client care.
Amanda McNabola, Partner at Kingsley Drake comments “The flexibility to customise the system has been excellent and the support from Redbrick first class. Our clients love the fact that they can access information out of hours and are always up to date on their matter. With integrated services such as SDLT, AML checks and property searches, there really is no need for us to use additional systems. Having everything all in the one system is invaluable for a growing firm.”
Redbrick Solutions Director of Sales and Marketing, Jo Hodges comments “We are delighted to welcome Kingsley Drake and are thrilled with how quickly and enthusiastically they have taken to the system. By replacing their disparate systems we have removed a huge amount of duplication from the firm whilst minimising the risk of errors and are assisting them in continuing to deliver excellent levels of service to their rapidly expanding client base.’
**Categories:** Redbrick News
**Tags:** law firm software, conveyancing case management
---
### [Redbrick Solutions welcome two new recruits](https://redbricksolutions.co.uk/redbrick-solutions-welcome-two-new-recruits/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** After three years of consistent growth for Redbrick Solutions, the legal case management specialists have welcomed another two new members to their team this month. Redbrick’s Managing Director, Martin MacDuff comments “We have had a phenomenal few years which has seen the business grow to it's busiest yet. We have had to expand our team accordingly to cope with demand and in the last year alone we've recruited into our development, sales, implementation and customer service teams. I'm delighted to welcome our two newest members to the team and look forward to enjoying our future success with them."
**Content:**
After three years of consistent growth for Redbrick Solutions, the legal case management specialists have welcomed another two new members to their team this month.
Redbrick’s Managing Director, Martin MacDuff comments “We have had a phenomenal few years which has seen the business grow to it’s busiest yet. We have had to expand our team accordingly to cope with demand and in the last year alone we’ve recruited into our development, sales, implementation and customer service teams. I’m delighted to welcome our two newest members to the team and look forward to enjoying our future success with them.”
Jo Poole joins Redbrick Solutions as their new Business Development Manager, responsible for new business in the South East. Jo has extensive experience in the legal software sector having previously worked for a number of other providers. Jo says “I am delighted to be joining Redbrick Solutions at such an exciting time. I look forward meeting potential new clients and introducing Redbrick Solutions fantastic product range.”
John Ellis joins Redbrick Solutions as their new Business Development Executive. John has a strong sales background as well as an understanding of legal process; particularly fraud and money laundering following his training as a police detective. John says “I am pleased to join Redbrick Solutions at this time as the company has developed innovative and exciting solutions delivering real competitive advantage to their client law firms.”
Redbrick Practice Management delivers unrivalled benefits in terms of efficiency, increased productivity and risk management via easy to use workflows, document and form production, matter management and compliance tools which are fully customisable to any shape and size of firm. Redbrick are widely recognised and industry leaders, having been the first to introduce automatic SMS and email updates, web tracking, integrated SDLT and AML checks. They were recently the first to announce their integration with Veyo and ReviewSolicitors and are also the only case management provider to have achieved the Legal Eye Quality Standard.
For further information please see our [PRODUCT](/our-products/) pages.
**Categories:** Redbrick News
**Tags:** conveyancing case management
---
### [Redbrick Solutions announce they are first to integrate with ReviewSolicitors](https://redbricksolutions.co.uk/redbrick-solutions-announce-they-are-first-to-integrate-with-reviewsolicitors/)
**Published:** June 17, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions is delighted to announce another first to market following integration with Review Solicitors.
We have secured premium membership of ReviewSolicitors, a TripAdvisor-style website for law firms, for every one of our clients that wish to take advantage of the many associated benefits. This new website assists consumers in finding the perfect solicitor for their legal needs based upon feedback from existing clients of that firm.
**Content:**
Redbrick Solutions is delighted to announce another first to market following integration with Review Solicitors.
We have secured premium membership of ReviewSolicitors, a TripAdvisor-style website for law firms, for every one of our clients that wish to take advantage of the many associated benefits. This new website assists consumers in finding the perfect solicitor for their legal needs based upon feedback from existing clients of that firm.
Reviewsolicitors’ premium membership option gives firms a clear advantage in the increasingly competitive online environment by capturing potential clients’ attention with large, bold priority listings, and enabling them to showcase their reputation with the automatic integration of all positive reviews into their own websites and social media.
A recent study showed that 79% of consumers are relying on online reviews to make their buying decision, an increase of 13% on the previous year. Additionally, the study showed that people are now making their decision after reading fewer reviews than they were previously.
Jo Hodges, Sales and Marketing Director at Redbrick, says, “It is important to remember at which point in the sales cycle online reviews come in to play. By the time a consumer starts reading reviews they will already have identified a need and which service can meet that need. They are now looking to select a firm based on that service. The time from reading online reviews to instructing a firm is short, so it is crucial that firms ensure they have a clear presence and a positive online reputation to win the business. ReviewSolicitors offers exactly that opportunity.”
Saleem Arif, one of the co-founders of ReviewSolicitors, and previous founder of QualitySolicitors, comments, “We are pleased to announce our relationship with Redbrick Solutions who have a history of bringing new and innovative solutions to the legal market. Assisting their clients in winning more work, dealing with it efficiently, profitably and successfully and receiving the credit for it means our enterprise is very much aligned with Redbrick’s.”
ReviewSolicitors is aiming to be the main reference source of good advice for anyone looking to ensure that they choose the right law firm. Martin MacDuff, Managing Director of Redbrick Solutions, comments, “We understand consumers’ increasing appetite for online reviews when buying a whole host of products and services, and legal services are no exception. Consumers may only interact with a law firm a handful of times in their life and the cost can be considerable, so it is essential that they make a well-informed decision. We are very pleased to again announce another first to market.”
Tight integration with ReviewSolicitors will be released to Redbrick’s client firms in the near future, allowing them to direct clients to the site at the end of the transaction to provide feedback, and Redbrick Solutions are working with ReviewSolicitors to assist its client firms in receiving new work via the site.
For further information or to register your interest please contact Jo Hodges at jhodges@redbricksolutions.co.uk
**Categories:** Redbrick News
**Tags:** review solicitors, conveyancing case management
---
### [Double promotion for Redbrick Solutions top team](https://redbricksolutions.co.uk/double-promotion-for-redbrick-solutions-top-team/)
**Published:** June 17, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, market leading innovators in case management technology, have this week promoted two of their management team to Directors.
Richard Brown, previously Operations Manager, becomes Technical Director and Jo Hodges, previously Head of Sales and Marketing becomes Director of Sales and Marketing.
**Content:**
Redbrick Solutions, market leading innovators in case management technology, have this week promoted two of their management team to Directors.
Richard Brown, previously Operations Manager, becomes Technical Director and Jo Hodges, previously Head of Sales and Marketing becomes Director of Sales and Marketing.
The move follows a phenomenal year for Redbrick Solutions which has seen them win a record number of new clients, become the only case management provider to achieve the Legal Eye Quality Standard and become the first case management provider to announce their plans to integrate with Veyo.
They have taken an all inclusive approach to the provision of legal technology, which has proved a massive hit, particularly for mid tier firms. Their case management solution Redbrick Practice Management is offered with integration to legal accounts, SDLT, Outlook, property searches, AML, title insurance and abortive matter insurance to name but a few.
Martin MacDuff, Redbrick Solutions Managing Director comments “We have had a fantastic year so far, which looks set to continue with some exciting development plans for the next 12 months. Both Jo and Richard have been instrumental in the growth and progress of the business and I look forward to another record breaking year ahead for Redbrick Solutions.”
For more information on Redbrick Solutions case management technology please see our [PRODUCT](/our-products/) pages.
**Categories:** Redbrick News
---
### [Redbrick Solutions become the first case management provider to achieve the Legal Eye Quality Standard](https://redbricksolutions.co.uk/redbrick-solutions-become-the-first-case-management-provider-to-achieve-the-legal-eye-quality-standard/)
**Published:** June 17, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, the market leading case management specialists, have achieved the highly desirable Legal Eye Quality Standard following an intensive 6 month assessment process. They are the only case management provider to have achieved this highly regarded quality standard.
**Content:**
Redbrick Solutions, the market leading case management specialists, have achieved the highly desirable Legal Eye Quality Standard following an intensive 6 month assessment process.
They are the only case management provider to have achieved this highly regarded quality standard.
Jo Hodges, Head of Sales and Marketing at Redbrick Solutions commented “I am delighted that we are the first case management provider to have achieved the Legal Eye Quality Standard. It would not have been possible without the hard work and commitment of all of the Redbrick team and the excellent support of Jaunita at Legal Eye.”
The Legal Eye Quality Standard is unique in that it goes above and beyond all of the traditional quality standards. The assessment required Redbrick Solutions to undergo an extensive review of all of their policies, systems, practices and procedures.
Every member of the business underwent training and assessments in areas such as Equality and Diversity, Anti Bribery and Fraud and Data Protection. The management team refined and developed their policies for best practice and risk management for the protection of staff and clients.
Jo continues “This award demonstrates our commitment to assisting clients in managing their compliance burden and running their matters in the most efficient manner possible, whilst also ensuring they manage risk and deliver an excellent service to their consumers. It is important to us that we practice what we preach and we are delighted to have evidenced our own awareness of the risks associated with our industry and to have an official seal of approval that our processes and procedures are robust and best in class.”
Jaunita Gobby, Managing Director at Legal Eye adds “We are delighted that Redbrick Solutions have achieved The Legal Eye Quality Standard. Redbrick Solutions are very proactive about their risk management and best practice procedures and it was a pleasure working with their team through this process. The systems and procedures that they have demonstrated are very impressive.”
**Redbrick Solutions** are one of the UK’s **leading, expert suppliers** of law firm software. Their products; Redbrick Practice Management and Business Intelligence include a fully integrated, extensive toolkit designed to support the requirements and responsibilities of nominated persons and assist them in handling their duties in a simple, efficient and safe manner.
For further information about Redbrick Solutions products and services please see our [product](/our-products/) pages.
**Categories:** Redbrick News
**Tags:** conveyancing case management
---
### [Redbrick Solutions recommends conveyancers ‘Secure your relationship with estate agents’](https://redbricksolutions.co.uk/redbrick-solutions-recommends-conveyancers-secure-your-relationship-with-estate-agents/)
**Published:** June 17, 2016
**Author:** Chloe Cragg
**Content:**
The results of a recent survey demonstrate just how important it is for conveyancers to market themselves to estate agents and to ensure they provide agents with an exceptional level of service.
The survey, carried out by TM Group, found that 46% of homemovers chose their conveyancer based on their estate agents recommendation. Only 4% of estate agents didn’t have a referral arrangement in place but 78% of agents had arrangements with more than one conveyancing firm. This should encourage conveyancers who don’t have arrangements in place to approach their local agents but should also serve as a warning to those with arrangements in place – if you don’t deliver on service your agent is quite happy to send the work elsewhere.
Top conveyancing technology supplier Redbrick Solutions are reminding conveyancers how important it is to build and maintain strong working relationships with their local estate agents.Jo Hodges, Head of Sales and Marketing at Redbrick Solutions comments ‘The conveyancing market is hugely competitive, ensuring you appear on an estate agents list of preferred conveyancers will help to maximise new business and we are experienced in helping clients achieve and maintain this.’
But what can firms do to ensure their position on a list of preferred suppliers?
Interestingly, vendor and agent feedback on their conveyancers differ dramatically, with vendors describing their conveyancer as ‘professional, efficient and helpful’ and agents using words such as ‘slow, uncommunicative and difficult’.
‘This finding is hugely significant’ says Ms Hodges. ‘With so many vendors choosing their conveyancer based on agent recommendations and agents being happy to play the field, now is the time for conveyancing firms to befriend their local agents and demonstrate how they can deliver exceptional service – to the agent and vendor. With 50% of agents choosing firms based on their locality, firms who can demonstrate a commitment to regular communication with both parties are in a strong position. Many of our clients use the ‘track your case’ facility of Redbrick Practice Management as a way to differentiate themselves when talking to estate agency colleagues.’
‘Track your case’ is a powerful tool which allows both vendors and estate agents to keep tabs on the progress of a transaction, any time night or day. There is no need for time consuming phone calls, updates can be accessed with just a few clicks of the mouse and, what’s more, vendors receive automated SMS and email updates when key milestones are reached. Clients can choose which information to show both agents and vendors separately and agents have the added bonus of being able to see updates for all of their active matters in one place and filter them accordingly, rather than having to search for them individually.
‘Track your case’ is fully integrated into Redbrick Practice Management, so any of our clients can use it to keep all parties fully up to date as a case progresses. Many client firms include the tracking link on their website and choose to have the tracking page branded for their firm, further securing loyalty.
Our Business Consultants are experienced in presenting the benefits of services such as ‘Track your case’ to estate agents along with our client law firms to help them secure new business moving forwards. Clients have reported this to be a great success and are consistently winning more work as a result.’
To find out more about Redbrick Practice Management and ‘track your case’, contact us today on [0845 166 2629](tel:0845%20166%202629), or visit our conveyancing page [HERE](https://redbricksolutions.co.uk/what-we-do/). We would be delighted to show you how our innovative technology can ensure your position at the top of an estate agents’ list of preferred conveyancers.
**Categories:** Uncategorized
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### [Essex conveyancing specialists see volumes rise by 105 percent since introduction of innovative case management system](https://redbricksolutions.co.uk/essex-conveyancing-specialists-see-volumes-rise-by-105-percent-since-introduction-of-innovative-case-management-system/)
**Published:** March 29, 2016
**Author:** Chloe Cragg
**Excerpt:** Marcus Baum LLP are a specialist conveyancing operation based in Southend on Sea. Founded in 1995, they have recently opened additional offices in Rayleigh and Leigh on Sea, where they also now handle probate matters.
**Content:**
Marcus Baum LLP are a specialist conveyancing operation based in Southend on Sea. Founded in 1995, they have recently opened additional offices in Rayleigh and Leigh on Sea, where they also now handle probate matters. They employ over 40 staff in their dedicated property operation and have been using Redbrick Solutions case management technology for several years.
Marcus Baum have seen instruction levels increase by 105% since 2012, yet they have had to increase their headcount by only a fraction of that amount. Matthew Clark, Director says “We’ve become so much more reliant on the case management technology to do practically everything for us that we’re able to more efficiently deal with a greater number of cases.’
In the recent past as activity levels started to recover Matthew seized the opportunity to further streamline their operation with the use of Redbrick’s Business Intelligence solution which runs their back office finance function.
“It was clear to me’ says Matthew, ‘that to be able to drive our top line without a significant increase in the operational costs, including salaries, technology was the most sensible way of improving the overall performance of our business.”
As Marcus Baum now have a joined up front and back office function, further duplication of effort between fee earners, case handlers and the finance team has been entirely eliminated. Customer facing staff have instant access to the ledger and excellent visibility of what’s going on in a matter from a monetary point of view, whilst the back office staff benefit from fully automated pre-population of the financial payment and receipt requisitions generated by the case management product.
“Additionally, through the use of the Business Intelligence product I can now get much better information as to the performance of my business. On a practical note I can now get real-time updates on pretty much any metric whether it be compliance based or performance focussed – every fee earner within the business is targeted and they manage themselves against these KPI’s. The visibility that we all get really is game changing” added Matthew.
“Dealing with many hundreds of cases a month, on a cost per file basis, incremental changes in operational efficiency translate to significant savings on the volumes we handle’ concludes Matthew. ‘Redbrick’s technology has really given us the ability to operate much more efficiently than was ever the case, and as a result of that we are now more compliant and profitable than ever before.”
To find out how Redbrick’s innovative case management technology can increase the profitability of your firm please call us on 0845 166 2629 or see our website [HERE](/conveyancing-case-management/).
**Categories:** Redbrick News
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### [Redbrick Solutions Announce Virtual Practice Management for Law Firms](https://redbricksolutions.co.uk/redbrick-solutions-announce-virtual-practice-management-for-law-firms/)
**Published:** February 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, providers of the revolutionary Redbrick Practice Management have this week announced the launch of a virtual desktop version of their highly acclaimed solutions, which have recently seen them become the only provider to be Lexcel and SLC recommended.
**Content:**
Source: <http://www.legalitprofessionals.com/UK-News/redbrick-solutions-announce-virtual-practice-management-for-law-firms.html>
Redbrick Solutions, providers of the revolutionary Redbrick Practice Management have this week announced the launch of a virtual desktop version of their highly acclaimed solutions, which have recently seen them become the only provider to be Lexcel and SLC recommended.
Redbrick Practice Management caters for the whole of the law firms needs; integrating front and back office functions for a more streamlined, efficient and profitable firm, delivering real competitive advantage. Incorporating extensive workflows for Conveyancing, Probate and Personal Injury ‘out of the box’ and generic workflows which can be customised to suit any type of legal discipline complimented by the full suite of legal forms, document management, time recording and their integrated accounts and financial analysis solution Redbrick Business Intelligence and ID verification tool IDYourClient.com makes their offering the only legal software required by the modern law firm.
The new virtual desktop release allows law firms to access the hosted environment via a browser from their ipads (or other tablets!) and the Outlook integration allows individuals to sync their diaries and emails whilst working away from the office. Other benefits of the virtual solution include:
Allows firms to share databases/applications across several sites – ideal for multi site firms or remote workers.
– Enables individuals to access their hosted environment from anywhere in the world at no additional cost.
– Delivered as an ‘Out of the Box’ solution – all set up and ready to go at day one.
– Data migration provided for firms moving from conventional server architectures.
– Server downtime eliminated, meaning more productive time for fee earners.
– No large hardware and server costs.
– 24/7 technical support and data backup included at no additional cost – removing the need to pay third parties additional fees.
Redbrick Solutions were the first to market with the concept of a pay per transaction business model which they have continued with their expanded offering.
Martin MacDuff, Redbrick Solutions Managing Director explains ‘whereas all of our competitors charge high up front costs and continuing maintenance and support fees for what often quickly becomes out of date software we only charge a minimal upfront installation, customisation and training fee and then a per transaction fee which the overwhelming majority of our clients pass on as a disbursement, as the consumer receives countless benefits. Coupled with our no cost support, maintenance and upgrades for life we are able to offer law firms the best in technology to future proof their firm whilst taking away the burden of a large outlay against the firms profit at a time when firms are trying to protect their future prosperity.’
**Categories:** Redbrick News
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### [Redbrick Solutions Announce the Next Generation of Financial Analysis Solutions for Law Firms](https://redbricksolutions.co.uk/redbrick-solutions-announce-the-next-generation-of-financial-analysis-solutions-for-law-firms/)
**Published:** February 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Business Intelligence is the next generation of innovative, dynamic, intelligent and integrated financial analysis solutions designed specifically for UK law firms. Delivered by Redbrick Solutions, the innovative providers of ConveyanceLink, the first pay per transaction case management solution.
**Content:**
Source : <http://www.legalitprofessionals.com/UK-News/redbrick-solutions-announce-the-next-generation-of-financial-analysis-solutions-for-law-firms.html>
Redbrick Business Intelligence is the next generation of innovative, dynamic, intelligent and integrated financial analysis solutions designed specifically for UK law firms. Delivered by Redbrick Solutions, the innovative providers of ConveyanceLink, the first pay per transaction case management solution.
Redbrick Business Intelligence moves beyond the traditional law firm accounting software used by cashiers today by delivering customisable, easy to understand, business critical analysis to key members of staff and management by providing an up to the minute view on profitability and productivity across the whole business or targeted sections of the business in the most efficient and comprehensive way possible.
Redbrick Business Intelligence covers the full spectrum of financial management requirements including:
– Client and Business Accounting
– Billing and Productivity Management
– Financial and Analytical Reporting
‘Redbrick Business Intelligence is going to revolutionise the way law firm managers run their business’ says Martin MacDuff, Managing Director of Redbrick Solutions, ‘Never before have key decision makers had access to the level of analytical financial information we are now able to provide at the click of a button. Now the law firm can see exactly which areas are their most profitable, ensure fee earners are billing correctly and identify business critical issues immediately. Fee earners profitability will increase because Redbrick Business Intelligence will automatically ensure they are passing on all disbursements, time costs for copying, emails and telephone calls and will not allow them to run a client file in an unprofitable manner. The cashier will benefit from Redbrick Business Intelligence’s many automated functions, saving them time and allowing them to focus on more important issues.’
Redbrick Business Intelligence can be used as a stand alone financial analysis tool for back office staff and business managers or can be integrated with Redbrick Solutions front office solution Redbrick Practice Management for further time and cost savings, removing the need for duplication and potentially costly errors.
Key Benefits of Redbrick Business Intelligence include:
– Entire practice can be managed with minimal effortDramatic improvement in effectiveness and efficiencies
-Material time saving
– Increase fee earning and profitability
– Organised, professional environment
– Structured, comprehensive reporting and information management
– Financial disciplines and controls required by the SRA
– Managing productivity of staff and colleagues
– Improved service to clients
– Quantifiable return on investment
– Significantly improves cashflow
For more information please contact jhodges@redbricksolutions.co.uk or call 0845 166 2629
**Categories:** Redbrick News
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### [Cornerstones implement Redbrick Solutions Practice Management and Business Intelligence.](https://redbricksolutions.co.uk/cornerstones-implement-redbrick-solutions-practice-management-and-business-intelligence/)
**Published:** February 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are delighted to welcome full service London firm, Cornerstones, as their latest Practice Management and Business Intelligence client.
**Content:**
Redbrick Solutions are delighted to welcome full service London firm, Cornerstones, as their latest Practice Management and Business Intelligence client.
The rapidly expanding firm who have recently moved into new offices in London are proud to offer their clients high quality legal advice both locally and nationally. Offering city expertise without city prices and a high level of expertise in their chosen fields, Cornerstones have recently grown their team and expanded their services to clients to include Conveyancing, Litigation and Immigration.
Redbrick Solutions Head of Sales and Marketing, Jo Hodges comments “We are delighted to welcome Cornerstones and are thrilled with how quickly and enthusiastically they have all taken to the system. By integrating their front and back of house solutions we have removed a huge amount of duplication from the firm whilst minimising the risk of errors and greatly increasing efficiencies. This has given them the capacity to increase their workload without compromising on quality and to continue to deliver excellent levels of service to their rapidly expanding client base.’
The firm has implemented Redbrick Practice Management for all staff, with case management solutions in the property, immigration and litigation departments. Additionally Cornerstones have implemented Redbrick Business Intelligence, a state of the art legal accounting software which provides in depth reports to stakeholders and fully integrates with their case management solutions meaning up to the second reporting as well as full client and business accounting; billing and productivity management.
Levent Chetinkaya, Director at Cornerstones said: “With our business expanding it became clear to us that in order to operate effectively and continue to grow we needed strong matter management and reporting. We offer a personalised service and pride ourselves on being able to promote the best interests of our clients so it was obvious to us that the technology behind our service also needed to be the best available and that is why we chose Redbrick Solutions. The service and support we have received from them has been second to none.”
To view this article on the Legal Futures website please click here: <http://www.legalfutures.co.uk/associate-news/cornerstones-implement-redbrick-solutions-practice-management-business-intelligence>
**Categories:** Redbrick News
---
### [Mortgage scheme offers buyers help up the property ladder](https://redbricksolutions.co.uk/mortgage-scheme-offers-buyers-help-up-the-property-ladder/)
**Published:** February 23, 2016
**Author:** Chloe Cragg
**Excerpt:** People in England are being offered help to climb onto or up the housing ladder as the government's mortgage indemnity scheme launches.
**Content:**
People in England are being offered help to climb onto or up the housing ladder as the government’s mortgage indemnity scheme launches.
Building firms and taxpayers will be co-guarantors on new homes bought by existing or first-time buyers.
The government hopes the NewBuy scheme – supported by Barclays, NatWest and Nationwide – will help people to borrow up to 95% of the value of new homes.
Critics argue the scheme is just a ruse to help the construction industry.
Under NewBuy, the builder pays 3.5% of the sale price into a special account held by the lending bank for seven years.
Taxpayers will provide additional guarantees of 5.5% but that money will be called upon only in the event of a major property crash.
The scheme is being unveiled on the same day Prime Minister David Cameron confirmed the extension of the right-to-buy discount to up to £75,000 for social housing tenants.
‘Scheme re-boot’
Under that scheme, those who have had five years in a council house could receive a 35% discount, with an extra 1% for each added year up to a maximum of £75,000.
Tenants in flats will get 50% off after five years, with 2% added yearly. The government says the cash raised from the sales will be put towards new “affordable homes for rent”.
Mr Cameron said of both schemes: “Strong families and stable communities are built from good homes. That’s why I want us to build more homes and I want more people to have the chance to own their own home.”
He said: “We’re rebooting the right-to-buy scheme to increase discounts for two million tenants in social housing in England. And we’re delivering on our promise to offer affordable mortgages to buyers who might otherwise not be able to raise the money to buy a newly built home.”
He added: “It’s no good hoping people will climb the property ladder if the bottom rung is missing.”
NewBuy is backed by the Home Builders’ Federation (HBF) and the Council of Mortgage Lenders and seven construction firms – Barratt, Bellway, Bovis, [Linden Homes](https://www.lindenhomes.co.uk/), Persimmon, Redrow and Taylor Wimpey.
The scheme is available on flats and houses up to a maximum value of £500,000 in England only.
The Department of Communities and Local Government says the NewBuy scheme will enable banks or building societies to lend up to 95% of the sale price – meaning buyers might only have to provide a £10,000 deposit on a newly built £200,000 home.
‘Questions to answer’
Housing Minister Grant Shapps said the average age of first-time buyers had risen dramatically as people could not afford deposits.
“I’m not prepared to stand by, and nor is the government, to watch an entire generation of people be locked out of the housing market when they can afford proper mortgages,” he said.
Stewart Baseley, executive chairman of the HBF, said: “NewBuy will help thousands of people to meet their aspirations to buy a new home, freeing up the housing market and helping first-time buyers and those unable to take the next step on the ladder.
“The scheme will also provide a vital kick-start for house builders large and small who will be able to build the homes and create the jobs that the country desperately needs.”
The construction industry hopes the plan will lead to an extra 100,000 properties being built, which it says would create 500,000 jobs.
For Labour, shadow housing minister Jack Dromey said: “There are questions to answer about this scheme. Why has the number of major lenders participating in the scheme fallen from seven to three and the number of builders from 25 to seven compared with when this scheme was originally announced?
“Reports have also suggested that few, if any, mortgage products will be available straight away and that the interest rates might not be attractive to would-be buyers.
“It would be absolutely wrong for the government to raise the expectations of families and young couples only for them to find little choice and that they’re unaffordable.”
Other criticisms levelled at NewBuy are that it is just a ruse to help the construction industry and that the government is artificially meddling in the housing market and postponing a future fall in house prices.
And Shelter’s chief executive Campbell Robb said: “This strategy also does almost nothing to help the growing number of families living in insecure private rented housing with hardly any protection from rogue landlords or unexpected rises in rent.”
Earlier this month the HBF said the number of new homes getting planning permission in England had fallen to a five-year low.
A Council of Mortgage Lenders spokesman said: “There is lender support and interest in the scheme. This is part of a wider approach to stimulating demand in the economy and it is part of a growth package and a series of measures.”
One of Britain’s biggest housebuilders, Barratt Homes, said 20,000 people had already registered for more information about the scheme.
**Categories:** Redbrick News
---
### [What can be done to prevent cyber fraud in conveyancing](https://redbricksolutions.co.uk/what-can-be-done-to-prevent-cyber-fraud-in-conveyancing/)
**Published:** January 18, 2022
**Author:** Chloe Cragg
**Content:**
For many years now law firms have been targeted by cyber criminals mainly due to the large sums of money that are regularly transferred between accounts. Did you know that on average it takes a business 120 days to know that its data has been compromised?
## An increasing threat
Cybercrime is an ever-increasing threat, with over 60% of law firms reporting an information security incident according to the National Cyber Security Centre. The NCSC now produces annual reports specifically addressing the cyber threat to the UK legal sector. This data shows that the trend of cybercriminals targeting law firms is not yet subsiding and this is mainly due to the amount of money that law firms handle and the sensitive information that is stored. Smaller law firms are also just as at risk as large ones.
## The cyber security threats to law firms
### Phishing
Unfortunately, cybercriminals tend to target law firms due to the fact that lawyers rely heavily on emails to manage cases and interact with clients. Hackers exploit the often vulnerabilities associated with emails by carrying out phishing scams. In fact, these are some of the most common types of attacks carried out on law firms. The Government estimates that there are 1,400 criminal organisations actively targeting the legal sector at any one time.
Those carrying out phishing attacks are aiming to extract confidential information such as usernames, passwords, and anything else that can be used to access sensitive data. Most of the time phishing emails will look like they come from a legitimate source, and they will ask for information to be inputted into a fake website or returned via email. As with most crimes, phishing scams are evolving and they often try to look like they have come from senior firm members, this is known as whaling.
### Ransomware
Similar to phishing, ransomware scams usually involve emails. However, what sets them apart is that they often have an encrypted attachment added to the email, this blocks access to the victim’s data and locks the computer network until a ransom has been paid.
This can cause significant disruptions to the law firm, as they are unable to analyse documents or communicate with clients through the computer. It is important to make sure that firm members never click on any unknown links, websites, or attachments unless they know that they are safe.
### Authorised push payment fraud
Scammers will dupe the victim into sending the money on their own. Often or not this type of cybercrime will be carried out via email, phone, or social media by tricking the individual into believing they are their bank, solicitor, or another professional requesting money.
Authorised push payment fraud is the fastest-growing cybercrime in the UK, with over £209 million being scammed in the last 6 months alone. Conveyancers are often a target due to the substantial amounts of sums being transferred daily and the fact that home movers are often under a lot of pressure to act quickly.
As a reputable law firm, we recommend advising clients to carefully check emails, including the sender address, header, footer, and for any obvious signs of spelling errors, and only ever send money if they are certain it’s genuine. It is important to make sure that they provide their bank details in writing at the beginning of the transaction and state that you will never ask for client bank details via emails. If a suspicious request for funds is made by telephone, the recipient should put the phone down, wait ten minutes, then call their solicitor to check, or preferably use a different phone.
### How can your law firm protect itself from cybercriminals?
Staff are usually the weakest link when it comes to cybersecurity, this is because hackers create scams that play on our weaknesses. Continual training and vigilance can help to minimise such risks. Another way in which you can reduce the risk is through the use of a conveyancing case management software.
Here at Redbrick Solutions, our specialist conveyancing software helps law firms just like you stay protected and provide clients with outstanding customer service. Our software automates much of the process, removing the risk of error in duplicating data. Correct contact details for all parties are stored within the system, so you can quickly and easily check they are valid. A full audit trail and different levels of access for staff based on experience or seniority helps protect both the law firm and your clients. We also provide customers with free regular updates to ensure you have the latest and safest technology. There have been some major ransomware attacks that would have failed had the target companies kept their software updated.
Our secure document sharing portal uses the latest two-factor authentication so that you and your clients can have peace of mind knowing that their sensitive information cannot be intercepted by cybercriminals. You can quickly and easily choose which documents you wish to share via the portal and clients can access the portal to view via a notification. They are then able to simply download any completed document at a time that is convenient for them.
Find out more about our specialist conveyancing software [here](https://redbricksolutions.co.uk/what-we-do/).
**Categories:** Uncategorized
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### [Can Technology Speed Up the Buying and Selling Process?](https://redbricksolutions.co.uk/can-technology-speed-up-the-buying-and-selling-process/)
**Published:** January 20, 2022
**Author:** Chloe Cragg
**Content:**
These days, technology is used in many aspects of commerce. Whether you are talking about automated or semi-automated cash registers at a supermarket, the use of contactless payment systems or even the number of e-commerce stores that have sprung up in recent times, technology is at the heart of making things simpler, easier and – above all – quicker. However, this does not always apply when it comes to buying and selling property. Thankfully, this is something that is beginning to change, especially as Redbrick Solutions offers state-of-the-art conveyancing case management systems that can greatly accelerate the process of house buying and selling.
## What Can Slow Down the Process of Buying and Selling Property?
Before we examine exactly how Redbrick Solutions’ legal case management software functions, it is worth examining why property sales are not as fast as other types of transactions. Firstly, there are a number of regulatory issues that you don’t get with, for example, your grocery shopping. These include the requirement to produce energy performance certificates, the need for mortgage lenders to ascertain whether borrowers’ incomes are sufficient to meet the proposed repayments and, of course, legal processes connected to conveyancing.
What’s more, buying and selling property can be slowed down by the parties concerned. For example, a house sale might be agreed upon in principle but if the seller has not yet found a property they wish to move into, then the deal can go nowhere for a time. Sometimes ill health of buyers can cause delays as can a change in financial circumstances whereby a new borrowing arrangement might need to be put in place. Although estate agents have a vested interest to push transactions along, they, too, can cause unnecessary delays by not forwarding communications as quickly as they might.
In the main, however, it is conveyancing that causes much of the frustration associated with slow property sales. Perhaps this is because typical buyers and sellers do not understand all of the processes involved and consequently do not value them enough. On the other hand, some solicitors do their reputation no favours by handling everything manually, when investing in technology could make their processes faster and, therefore, more cost-effective.
## How Can Technology Help With Conveyancing?
Any business management software that is designed well streamlines processes. This is as true of conveyancing software as it is of anything else. Emphatically, legal firms still need in-depth knowledge of property law to carry out conveyancing work. However, as most solicitors will admit, many of the processes they carry out when working on a property transaction are repetitive and for an administrative purpose only. What well-designed conveyancing case management software should do is to automate many of these basic functions so that time is freed up for more demanding work.
Furthermore, by adhering to certain workflows within such software, it becomes almost impossible to miss procedures, thereby helping to eliminate risk. Given that much of the work involved in conveyancing relies on communications running back and forth between legal firms, any software-based technological solution should track any such communications and even automate them to an extent with digital signatures and the like.
If the idea of removing bureaucratic processes and speeding up conveyancing workflows appeals to you, then it is certainly something that will benefit clients who simply want this stage of the property acquisition process to be as speedy as possible. This is exactly what Redbrick Solutions legal case management software offers conveyancers.
## How Does Redbrick Solutions’ Software Speed Processing Times Up?
There are plenty of features in our software solution that will speed up conveyancing processes. In fact, there are too many to mention them all, so we’d recommend requesting a demo of our software in action so you can gain a more realistic idea of how useful it can be. That said, some of the main features legal firms can expect to benefit from include:
– Pre-populated land registry forms
– Semi-automated completion statements and billing
– A secure portal for 2FA documentation
– Two-way integration with MS Outlook
– Unified text and email communications
– A shared diary the whole conveyancing firm can access
– A lease apportionment calculator
– Case and agent tracking that runs 24/7
– An SDLT e-submission service
## Find Out More
Bear in mind that the features listed above only offer an indication of how our case management software solution can save time and improve operational efficiency. Please do not hesitate to contact us for further information on how it can benefit your firm.
**Categories:** Uncategorized
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### [What Can Go Wrong During Conveyancing? – How Can We Help?](https://redbricksolutions.co.uk/what-can-go-wrong-during-conveyancing-how-can-we-help/)
**Published:** January 25, 2022
**Author:** Chloe Cragg
**Content:**
When it comes to the conveyancing process, there are a number of things that can go wrong. However, there are things that can be done to limit the risk of encountering problems. Choosing a reliable legal software that caters to your needs and increases the speed and efficiency of the process is key.
In a recent client survey that we carried out, 99% of respondents found their matters were handled much more efficiently after they started using Redbrick Practice Management. Our fully customisable workflows are on hand to assist you every step of the way, to ensure you’re saving time, improving organisation and maximising client satisfaction.
## **How Redbrick Practice Management Can Help You To Make The Conveyancing Process More Efficient.**
### **Ensuring All Paperwork Is Signed In A Timely Manner**
When going through the processes of both buying and selling properties, it is important to ensure that you enlist in a conveyancing solicitor as soon as the offer has been accepted. Buying and selling can be a lengthy process, due to the fact that there is a large amount of complicated paperwork to be completed by a number of different parties. Due to this, the sooner you can get the ball rolling, the better.
When it comes to buying and selling properties, there is often a lot of paperwork to be signed by all parties. When you factor in the prospect of sending and receiving physical documents by post or having to have clients commute to the office to sign paperwork in person, it can become an exceptionally time-consuming process. Here at Red Brick Solutions, our software can help to eradicate this concern by allowing the client, solicitor or any other party to sign the necessary documents electronically.
This secure service is powered by our secure document portal, which requires all parties to log on using secure two-factor authentication. You, the law firm, will be responsible for choosing which documents your client can and can’t access at any particular time.
Offering your clients the option of electronic signatures is more convenient for all parties and will allow you to work more efficiently, which in turn will help you to win more work.
### **The Seller Accepts A Higher Offer**
One frustrating issue which can arise throughout the conveyancing process is that, until contracts have been exchanged and all documents are signed, there is always a chance of the seller accepting a higher offer. To avoid this, it’s important to proceed with the buying process as quickly as possible. You can help your client to achieve this by ensuring paperwork is sent out and signed quickly and efficiently and, with the help of a system like ours, this can all be achieved digitally. This may mean that the seller will accept the lower offer for convenience.
### **Buyer And Seller Conflict**
Once the offer has been formally accepted, it is then for the conveyancing solicitors on each side to bring all of the necessary legal processes, part of which involves exchanging letters that essentially agree on the terms of the sale. If any of the conditions can not be agreed on, it is then the role of the solicitors on each side to negotiate. This is why it is vitally important to choose a solicitor who understands your requirements and who you ultimately trust.
Once the offer has been accepted, it is then important that you efficiently handle any of the correspondence between both the buyer and seller and negotiate in the event of any disagreements. Our system can help you to make this process as smooth as possible, with fantastic Outlook integration. Outbound emails can be sent, with attachments automatically converted into pdfs, to either single or multiple contacts. All inbound emails are automatically scanned and files are added to the document history for each case,
Never lose track of email correspondence again with our clever Outlook integration. Outbound emails can be sent, with attachments automatically converted to pdf’s, to single or multiple contacts from within the system. Inbound mail is scanned automatically and added to the document history, saving you time and minimising the risks of any files becoming lost.
### **A One-Stop Shop**
We are delighted to announce that, thanks to our use of third party integrations, Redbrick Practice Management will be the only system you need to use. Our clients love the fact that they don’t have to switch between multiple products and can access all of the documents and files they need in one place. Integrating with the likes of Outlook, Lawyer Checker, AML, Land Registry, SDLT and much more, our solutions are designed to streamline the process. This all-around solution is appealing to clients and may be part of the deciding factor when potential clients are deciding between you and another solicitor.
Get in touch to find out more.
**Categories:** Uncategorized
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### [Air Quality, Covid-19 and Property Transactions](https://redbricksolutions.co.uk/air-quality-covid-19-and-property-transactions/)
**Published:** February 7, 2022
**Author:** Chloe Cragg
**Content:**
**Poor air quality is arguably the most significant environmental risk to the health of our nation, with some 40,000 deaths per annum attributable to pollution from motor vehicles and industry. This has been brought into sharp focus during the pandemic where respiratory vulnerability has been a key driver of fatalities. Given that we are now spending much more time at home, air quality is quickly becoming one of the more critical factors in deciding where to live**.
In recent years, air pollution levels have exceeded safe EU limits on many occasions, affecting those who are especially sensitive like asthma or COPD sufferers. There are many notorious high-risk areas across the UK that with a combination of high traffic levels and still weather conditions can lead to dangerous exposure to pollutants. There is also improved scientific research on how fine particulate matter (PM) can get into the bloodstream and can accelerate dementia.
**The Clean Air of Lockdown**
The first lockdown of March-June 2020 showed how quickly things can change. With vehicles off the road and aircraft removed, air pollution levels plummeted, and the world felt cleaner, quieter, and calmer. It clearly proved the benefits of cutting back on road transport journeys.
Air quality monitoring identified a 40% reduction in pollution levels after just a week of lockdown*.* Forward projections had this kind of reduction by 2030-2035 at the earliest.
**Post-Covid Health Risk**
However, the pandemic also showed the double impact of greater vulnerability in areas typically affected by poor air quality.
[**Research**](https://www.theguardian.com/environment/2020/nov/04/tiny-air-pollution-rise-linked-to-11-more-covid-19-deaths-study) has found that a small rise in long-term exposure to air pollution was associated with an **11% increase in deaths from Covid-19.** Breathing dirty air over years is already known to cause heart and lung disease, and these illnesses are known to make coronavirus infections worse.
Now that traffic is back to around 75% of pre-pandemic levels and with an estimated 1 million “Long Covid” sufferers, there is a growing cohort of people where poor air quality has suddenly become a more pressing issue.
Although many companies are now taking a more hybrid approach to office and home working practices; heavy goods, trade and school run traffic remain a constant, and in certain congested locations there is very little change or improvement in air quality. There also remains a reluctance to use public transport, especially at peak times, which puts more vehicles back on the road.
**Finding Clean Air?**
For homebuyers, we are seeing a clear trend to look away from city centres for more green space and room to work from home. But, for those who don’t have the choice or need to be near their place of work, what information can be easily obtained by legal and property professionals to safeguard them?
Increasingly, understanding local air quality is becoming recognised as equal to other environmental issues such as flood risk and land contamination, when buying a home. Many conveyancers are choosing to highlight air quality as a factor which could impact their client’s quiet enjoyment of the home.
For these important reasons, Future Climate Info (FCI) took the pioneering decision to add Earthsense’s MappAir® air quality data to its environmental search reports in early 2018. This provides homebuyers with an indication of annual mean air pollution, based on levels of PM2.5 particulate matter and Nitrogen Dioxide (NO2) to a resolution of 100 metres.
This provides far greater insight than reliance on whether a property lies within a Local Authority Air Quality Management Area (AQMA), which tend to be isolated areas in the city centres and towns.
Having sight of this data and insight enables homebuyers to consider their options and, whether in an urban or countryside setting, to enter into a transaction with their eyes wide open.
**Young Families at High Risk**
How we as consumers choose to buy homes will be increasingly influenced by air quality data, traffic impacts and how they are managed. But choosing schools can be the biggest determinant for young families. The first consideration is squeezing into the catchment which can attract a premium, but it may have a sting in its tail if that also suffers from poor air quality. **Children can breathe in up to three times more air relative to their weight.** This means they take in a greater volume of air pollution, which can stunt lung growth and increase their risk of respiratory disease.
Ella Kissi-Debrah, who suffered from asthma and walked to school every day along the South Circular Road, was the first child declared to have air pollution listed as a contributory cause to her death after an [**historic high court judgement**](https://futureclimateinfo.com/judgement-air-pollution-childs-death/).
**Who will Guide the Client?**
As part of their research, home hunters should not just look at price, features, and space. If the house is on a busy main road, will they have to invest in insulation, better windows, and air filtration? Or could they save by moving one or two streets back where the air quality is much better?
Right now, with a limited supply of properties for sale, there is a very real risk that this vital information could get overlooked, only for issues to be discovered later.
Aside from the potential physical and mental impacts of poor air quality in residential areas, the future may also see the financial impacts on homeowners should the value of their home falter if air quality deteriorates further. This could affect the desirability and value of a home in the eyes of lenders, valuers and prospective buyers alike.
FCI introduced air quality into our searches to help homebuyers make informed decisions about their future. We remain the only environmental search provider to include this as standard. Our searches offer conveyancers a robust mechanism to provide this insight quickly and easily to clients via their existing search bundles, without having to obtain additional searches or increase their workload*.*
For more information about [**FCI’s range of environmental search reports**](https://futureclimateinfo.com/our-reports/) including air quality data as standard, visit [**www.futureclimateinfo.com**](http://www.futureclimateinfo.com/) , call on **01732 755180** or email [**FCI-admin@dyedurham.com**](mailto:FCI-admin@dyedurham.com)
#### **Join our webinar**
Register for our **FREE** webinar exploring Air Quality – the next challenge for the property market on **Tuesday 15th February 2022** at **11.00am.**
**[Find out more and register here](https://zoom.us/webinar/register/WN_aYvGEhSJSWOyk4K-m-WiBw).**
**Categories:** Uncategorized
---
### [LawtechUK’s Report on Smart Contracts in Home Buying and Selling](https://redbricksolutions.co.uk/lawtechuks-report-on-smart-contracts-in-home-buying-and-selling/)
**Published:** February 23, 2022
**Author:** Chloe Cragg
**Content:**
### Rebrick Solutions are the first Case Management software provider to be working on the BASPI (the Buying & Selling Property Information form) initiative. Learn more below in LawtechUK’s report on Smart Contracts in Home Buying and Selling.
#### Summary
Buying and selling property in the UK can be a slow, complex and stressful process. Smarter contracting can accelerate and streamline the conveyancing process, increasing transparency and improving the experience for all involved. Technology ranges from basic applications and systems like electronic signatures and case management platforms, to digital tools that capture and exchange property data throughout the conveyancing process, to smart legal contracts and blockchain technology which have the potential to revolutionise the home buying process.
Technology offers new possibilities for property transactions, with a fully digital conveyancing system predicted in the next few years. Raising awareness of the technology that is available, developing clear guidance and standards, and making property data more open and accessible will be critical to evolve and improve the home buying and selling process.
#### Case management software and platforms
Conveyancing is a complex process that has six key transaction stages from initial instruction to post-completion activity, within which are a further 35 steps that break down into yet more actions and processes.
Most of these steps require interaction between various parties and services, including the buyer, seller, businesses representing buyers and sellers such as banks, and third party service providers that support the conveyancing process such as digital identity providers and search providers.
When all the steps and interactions are handled separately, conveyancing tends to be slow, cumbersome and stressful for the parties to the transaction.
Within the UK property market, there are legal software platforms to streamline conveyancing processes and automate many of the repetitive and manual tasks required in the process.
These systems are capable of automating everything from onboarding clients and requesting search data right through to filing with HM Land Registry. The LSSA (Legal Software Suppliers Association) represents many of the leading UK Legal Software suppliers.
#### Property data
There are significant benefits to be gained from creating an infrastructure that enables parties involved in property transactions to have a consistent and shared view of property data throughout the home buying and selling process.
HM Land Registry’s vision is for the property market to be perfectly informed by digital data and since 2017 it has been actively digitising its system to enable the move from receiving paper-based applications to online applications, with much of its work focused on showing its customers the value of using structured data.
In April 2021, HM Land Registry launched the Digital Registration Service on the HM Land Registry portal. This enables customers to enter application details directly into the portal. From November 2022, HM Land Registry will no longer accept scanned or PDF copies of the AP1 form for property ownership changes via the HM Land. Registry portal to further accelerate the move away from paper-based systems and processes. Search Acumen has recently launched a conveyancing platform that uses natural language processing to extract key data to input into the HM Land Registry portal, estimating a time saving of five hours per conveyancing transaction.
> “A digital application process, based on data rather than traditional paper-based methods, is fundamental to transforming the way we register land and ultimately will play a vital role in improving the endto-end conveyancing journey. Not only does it offer the immediate benefits of quicker processing times and fewer errors, but it opens the opportunity for further innovation in the future.”
>
> **Simon Hayes, Chief Executive and Chief Land Registrar**
Interest in upfront information is gathering momentum, as it helps speed up transaction times and reduces fall out rates, as well as enabling access to a range of new consumer-centric products and services. The Law Society’s TA6 Part 1 Upfront Information Trial is looking to improve the home buying experience through a new transaction form, TA6 Part 1, by tracking the impact of capturing conveyancing data earlier in the process and in a digital format. Industry initiatives to collect upfront information for homebuyers continue to develop. For example, the UK Home Buying and Selling Group (HBSG) published the Buying and Selling Property Information (BASPI) dataset in March 2021. The dataset is designed to be the ‘one source of truth’ when it comes to upfront information about a property. It is completed at the point of marketing a property and contains the information to complete the TA6, the Property Information Questionnaire and valuation summary, with a view to reducing extra enquiries and post-valuation queries as well as avoiding sales falling through after several weeks due to a lack of information provided to the buyer. There is potential for this data to be integrated with the contract stages of the home buying process.
The HBSG has also developed a Property Data Trust Framework to enable the frictionless exchange of property data between software products and services, supported by trusted information regarding the
provenance of that data. The HBSG’s associated property data schema provides a path for the industry to move away from ‘forms based thinking’ to structured data that can be used in smart legal contracts.
The HBSG’s Technical Taskforce is carrying out a proof of concept to test the framework, with market participants Veyancer, Redbrick Solutions, VTUK and Adoor having connected to a shared blockchain network to exchange structured property data and verify digital claims about property attributes. This work is a foundational building block to enabling smart legal contract automation.
Projects are also underway to embed artificial intelligence, data mining and machine learning capabilities into conveyancing work, such as the Knowledge Transfer Partnership project between My Home Move Ltd and the University of Liverpool. **To read the full report [click here](https://ff1c50ea5a5398ff41f2.b-cdn.net/wp-content/uploads/2022/02/LawtechUK-home_buying_and_selling.pdf).**
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, efficiency, property
---
### [Managing the risk of leasehold and commonhold transactions](https://redbricksolutions.co.uk/managing-the-risk-of-leasehold-and-commonhold-transactions/)
**Published:** March 8, 2022
**Author:** Chloe Cragg
**Content:**
Following key steps throughout the conveyancing process helps protect leasehold and commonhold clients.
Providing your clients with appropriate advice, and for leaseholders ensuring the relationship between the landlord and client is clearly understood, is imperative for a smooth transaction. Not all lease and commonholds will provide full identification of the demise so this should be checked carefully and communicated with your client along with any additional information. Providing clear communication can be a challenge faced by firms but can be managed effectively through Redbrick’s legal practice management software. Redbrick functionality such as email and SMS updates, secure document sharing portal and online questionnaires provide the user with multiple features to communicate in the most efficient way with their clients.
Leasehold and commonhold transactions can be deemed a risk for factors such as repair on the premises and ensuring there are no gaps so that neither party is liable for the repair. Therefore, risk management is another key area to protect you and your clients. Redbrick’s case management software provides a full audit trail of everything that has happened on a matter which is stored in one easy to access place. Redbrick also enables firms to set permission levels for managers to oversee and sign off important tasks. Signing off tasks throughout the matter ensures a smoother transaction whilst delivering a high level of service.
Redbrick can help firms ensure that the conveyancing process not only runs smoothly but that any important steps are not missed. If you would like to find out more information about Redbrick’s legal case management software, then [get in touch](https://redbricksolutions.co.uk/contact/) with a member of the team today.
**Categories:** Uncategorized
---
### [New Version Launch: Redbrick Solutions release 24th version of conveyancing case management](https://redbricksolutions.co.uk/new-version-launch/)
**Published:** March 21, 2022
**Author:** Chloe Cragg
**Content:**
Redbrick Solutions have announced the release of the latest version of their award-winning case management solution. The launch of the 24th version of [Redbrick Practice Management ](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management)includes a number of enhancements, functionality and new integration to benefit clients and assist them in offering quality legal services.
The new features include:
- **eDRS Enhancements:** The eDRS integration will now allow firms to set up templates with defaults set for specific application types. By allowing firms to create templates, Redbrick can significantly reduce data entry time by having pre-defined types and also increase accuracy.
- **Coadjute Integration:** Integration with [Coadjute](https://redbricksolutions.co.uk/our-partners/coadjute) allows Redbrick to receive instructions from the Coadjute system as well as performing milestone updates when completing tasks. This new partnership will save clients time and energy dealing with administrative tasks and chasing for updates.
- **Instructions / Quotes via the portal:** Redbrick have introduced the ability to collect out of hours new instructions or quote requests either via redirect or embedded in your website. This allows firms who do not have an out of hours quoting system to put in place an automated process.
- **Portal Customisation:** Enhancements to the tracking portal now allows each firm to specify which parts of the portal they want their clients to see.
- **Task Assignment Enhancement:** New functionality to Task Assignment will enhance the usability and value of this feature, these include additional fields and conditional logic.
- **Diary Type and Reminder on Diary Triggered Actions:** The diary triggered action setup has been extended to now allow the user to select the appointment type and set a reminder on it.
- **And many more!**
As part of Redbrick Solutions unique business model, existing clients will automatically receive the latest version of Redbrick Practice Management at no extra cost. The Redbrick team will also provide support and training as part of the per matter transaction fee.
> **Jo Hodges, Director of Redbrick Solutions comments,**
>
> “Continuously evolving our conveyancing case management is crucial to benefit our clients and assists them to work in the most efficient way possible. We’ve listened to their feedback and have released exciting new functionality to support our client’s business growth and help them thrive in this competitive market.”
> **Roney Thankey, Director of Parity Legal comments,**
>
> **“Here at** [**Parity Legal**](https://paritylegal.co.uk/) **we needed a case management system to support our growth and Redbrick Solutions has offered this and more. We have benefitted from many features including, creating our own workflows for different areas of law, using the effective client login facilities, creating bespoke reports, along with the training and outstanding support.”**
> **Jo concludes,**
>
> **“Just one of the many examples of innovation from Redbrick Solutions is our new partnership with Coadjute. The integration will help connect the property market to collaborate with ease and provide access to real-time status updates.**
>
> We have exciting plans for the year ahead with version 25 already in development and due to be released shortly.”
For more information [get in touch](https://redbricksolutions.co.uk/contact-us) with a member of the team.
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, efficiency, property
---
### [MSD Law improve efficiency and risk management with Redbrick Solutions](https://redbricksolutions.co.uk/msd-law-improve-efficiency-and-risk-management-with-redbrick-solutions/)
**Published:** April 12, 2022
**Author:** Chloe Cragg
**Content:**
Specialist property and private client lawyers, [MSD Law](https://msdlaw.co.uk/), recently rebranded and relocated to Telford, Shropshire. Since 1999 the forward-thinking law firm, previously known as Donn & Co, have helped thousands of people with an array of legal issues. To support the firm in offering quality conveyancing services, MSD Law appointed [Redbrick Solutions](https://www.redbricksolutions.co.uk/) conveyancing case management solution to assist users at every step of the legal process.
MSD Law wanted to source a user friendly and efficient case management system that improved the running of conveyancing cases. The award winning [Redbrick Practice Management](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) provides a platform to help manage risk with functionality to clearly see which tasks are outstanding on each case, which is of key importance to the practice. Marking off tasks and automating processes throughout the matter ensures a smoother transaction whilst delivering a high level of service to their clients.
The firm regularly use the Redbrick secure online portal, with two factor authentication, to securely upload documents pertaining to the matter for their clients to download. Their clients are also able to securely upload any documents that need returning to the firm. The online portal has helped the firm improve efficiency, especially during the pandemic when face to face appointments were not always possible.
**Sharon Petford, Director at MSD Law, comments,**
**“When I first joined MSD Law, I took a personal interest in Redbrick to develop the tasks and documents in the workflows so that all files were dealt with in a consistent manner. Redbrick is very user friendly and enables us to manage risk as we can clearly see which tasks are outstanding on each case.**
**Redbrick were able to quickly adapt our ways of working to get us through the pandemic and the challenges which we faced.**
**Redbrick are very approachable and are always willing to help with training and support as and when needed. I would recommend them to anyone looking for a user friendly and efficient case management system.”**
Redbrick Solutions have assisted MSD Law in offering quality legal services, which has enabled the firm to focus on their business by adding talented individuals to their team and encouraging them to flourish. Anyone wishing to join the forward-thinking law firm can enquire about career opportunities to <melissa@msdlaw.co.uk>.
For more information, please visit [www.msdlaw.co.uk](http://www.msdlaw.co.uk/) or [www.redbricksolutions.co.uk](https://www.redbricksolutions.co.uk/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, efficiency, property
---
### [Is Climate Change affecting the Property Market?](https://redbricksolutions.co.uk/is-climate-change-affecting-the-property-market/)
**Published:** April 14, 2022
**Author:** Chloe Cragg
**Content:**
Climate change is quickly becoming a growing concern for homebuyers, together with the wider property sector which helps to support them. In October 2021 ahead of the COP26 UN Climate Conference in Glasgow, 75% of adults in Great Britain said they were worried about the impact of climate change1.
The effects of climate change can already be felt all over the world. Warmer temperatures, rising sea levels, changing rainfall patterns and extreme weather conditions are all evidence of shifts in our climatic systems. Greenhouse gases, aerosol emissions and land use all affect our climate, and the impact of these hazards is only set to increase in occurrence and severity as our climate changes over the coming decades.
Increased exposure to hazards including soil subsidence, coastal erosion, extreme winds, and flood risk can all impact on the value of a property or affect its marketability in the future. All of which could affect the ability to insure, enjoy, use, and potentially sell a property in the years to come.
Across the property market, the importance of considering climate change is rapidly increasing:
- **Surveyors** are seeing an increase in the impacts of climate change to property and are advising their clients on resilience measures to help protect their property into the future
- **Commercial** **property owners** **and investors** are seeking intelligence on how the impacts of climate change, such as flooding might affect the daily operations of their business
- **Housebuilders** are actively implementing measures to help future-proof properties
- **Estate Agents** are experiencing an increased demand for properties with low carbon, sustainable features such as solar panels and ground source heat pumps, and
- **Lenders and Insurers** have, for many years considered the impact of climate change when determining the risk profile for a property and establishing their investment criteria in relation to both residential and commercial properties
Changes related to climate change are also taking place in our everyday lives, for example with upcoming legislation changes, such as the phasing out of gas boilers in new build homes by 2025 and a shift towards electric vehicles. All of this leads to us considering the impacts of climate change now, more than ever before.
#### **How does this impact the conveyancing industry?**
For homeowners, many are starting to take control of the situation by implementing measures to their properties to help protect their investment. So, when it comes to purchasing a property, demand for knowledge by homebuyers on how climate change might impact their investment is at an all-time high.
For all professional parties within a conveyancing transaction, the shared focus is always on trying to achieve what’s best for the client and supporting them to protect their interests. As the needs and concerns of consumers shift, so too does our need to support them.
#### **Introducing the Climate Report**
Dye & Durham Insight & Data have just launched a brand-new Climate Report, delivering intelligent data and actionable insight on climate change for homebuyers**.**
With an increased demand for knowledge on climate change by consumers, this innovative new report enables conveyancers to inform homebuyers of the hazards arising from climate change that could affect their property now and, in the future, by assessing the impact of climate change on hazards including flood risk, coastal erosion, extreme winds, and soil subsidence.
Featuring a simple hazard score, the report allows a swift comparison between the different hazards and time periods with intuitive dashboards throughout. It enables homebuyers to identify when the property will be at a high exposure, to which hazard.
As an added-value, easy-to-understand report, which can be passed to the homebuyer, any queries can be directed to Dye & Durham Insight & Data’s expert customer support team, without the need for interpretation by the conveyancer.
The Climate Report enables conveyancers to differentiate their offering, by giving clients something additional and of added value and interest to the homebuyer, alongside their traditional due diligence service. While for homebuyers, by understanding their future exposure to hazards posed by our changing climate, it enables them to increase their resilience to these growing threats.
#### **Join our Webinar to find out more**
***Dye & Durham Insight & Data, Redbrick Solutions & CDS present – Is Climate Change affecting the Property Market?***
Join us for a FREE webinar on 11th May 2022 at 11am, as we explore how climate change is affecting the property market, including introducing the new Climate Report.
During the session, Dye & Durham Insight & Data will cover:
- Is it a fair assumption to make that the number of properties at high risk of ground instability will increase over a mortgage lifetime?
- What is the hazard you are most concerned about in terms of climate change?
- Where in the country will you see the biggest changes?
- Introducing the Climate Report
Find out more and register here: <https://register.gotowebinar.com/register/7053998633956850957>
**Source**
1Office for National Statistics – Opinions and Lifestyle Survey
**Categories:** Uncategorized
---
### [Redbrick Solutions announce integration with Yourkeys](https://redbricksolutions.co.uk/redbrick-solutions-announce-integration-with-yourkeys/)
**Published:** April 26, 2022
**Author:** Chloe Cragg
**Content:**
Redbrick Solutions and Yourkeys have combined their technology to streamline the sale of new build properties, providing efficiency and transparency to everyone involved in the transaction.
[Yourkeys](https://redbricksolutions.co.uk/our-partners/yourkeys) is the UK’s leading property technology company and part of Zoopla. The business is focused on buyer on-boarding and sales progression tools and aims to streamline processes providing greater transparency for all parties across the new home buying process, in turn leading to greater consistency and cost savings.
[Redbrick Solutions](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) award-winning case management solution helps law firms save time and money by assisting users at every step of the legal process, from the initial estimate through to invoicing the client and collecting monies. It produces letters, legal forms, bills and statements in seconds and manages risk via a transparent to-do list visible to case owners with third party links built in.
As part of the integration, Redbrick users will have visibility of key milestones in the transaction, including real time updates and automatic feedback of exchange dates.
**Commenting on the news, Riccardo Iannucci-Dawson, CEO at Yourkeys said,**
**“A key element of our ambition to create greater transparency for all stakeholders through the entire purchase and conveyancing process is ensuring we’re working with best in class partners. This is one of several reasons why we’re excited to partner with Redbrick Solutions, an award-winning business that places a similar focus on improving transparency for all parties involved in the house buying process.”**
**Jo Hodges, Director at Redbrick Solutions comments,**
**“Continuously evolving our conveyancing case management solution is crucial to ensuring our clients achieve maximum benefit. Our unique partnership with Yourkeys introduces a seamless process to streamline the sale of new build properties, enabling clients to work efficiently and effectively. We are delighted to be working with them.”**
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, efficiency, property
---
### [Christopher Davidson Solicitors streamline their conveyancing services with Redbrick Solutions](https://redbricksolutions.co.uk/christopher-davidson-solicitors-streamline-their-conveyancing-services-with-redbrick-solutions/)
**Published:** May 9, 2022
**Author:** Chloe Cragg
**Content:**
Providing exceptional legal advice and support is at the forefront of [Christopher Davidson Solicitors](https://www.cdlaw.co.uk/) comprehensive services, for both private and business clients. The well-established firm aim to understand their clients’ problems, concerns and opportunities and provide them with a prompt solution. To support the firm in offering quality conveyancing services, Christopher Davidson Solicitors appointed [Redbrick Solutions](https://www.redbricksolutions.co.uk/) to assist them at every step of the legal process.
Christopher Davidson Solicitors wanted to source an adaptable conveyancing case management system to handle matters proactively and enable them to communicate with their clients efficiently and effectively. The award-winning [Redbrick Legal Case Management Software](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) provides seamless integration with Outlook preventing the firm from ever losing track of email correspondence. The two-way Outlook integration saves a significant amount of time compared to manually adding correspondence to a file, as all emails in and out are automatically copied to the correct matter.
Additional third-party integrations that vastly improve efficiency at the firm include, Land Registry, AML and Stamp Duty Land Tax. The integrations have delivered a quick and streamlined process, plus removed the risk of error in re-keying information.
**Grant Adlard, Marketing, IT and Compliance Manager at Christopher Davidson Solicitors, comments,**
**“A good working relationship at the outset is vitally important when implementing a new product and Ryan Field, Implementation Manager at Redbrick Solutions, has provided our team with exceptional training and support. A system is only as good as the information inputted and this has been impeccable, no question is too small. Ryan is a credit to Redbrick as he has been key to achieving good engagement with our team.”**
Redbrick Solutions free support and maintenance has ensured that the system works perfectly for Christopher Davidson Solicitors. The firm also benefit from free upgrades and Redbrick Solutions unique per transaction business model, providing the opportunity to pass the fee on as a disbursement.
Christopher Davidson Solicitors take pride in their professional and approachable style and Redbrick Solutions has assisted the firm to deliver a high level of service to their clients.
For more information, please visit [www.cdlaw.co.uk](http://www.cdlaw.co.uk/) or [www.redbricksolutions.co.uk](https://www.redbricksolutions.co.uk/).
**Categories:** Uncategorized
---
### [Property prices soar…and fraudsters know it too](https://redbricksolutions.co.uk/property-prices-soarand-fraudsters-know-it-too/)
**Published:** May 19, 2022
**Author:** Chloe Cragg
**Content:**
#### **Average property price breaks £350k value**
For most people, buying a property is likely to be the largest transaction they ever make. In March this year, according to Rightmove’s House Price Index, the average property value broke the £350k mark for the first time, with the average house price now reported to be £354,564. The Land Registry also reported an 11% rise in house prices year-on-year in February.
And it’s no coincidence that as house-prices have rocketed, so too has media exposure around property fraud. In recent months there have been several such incidents including the shocking case in October when a Luton man’s home was sold without his knowledge. More recently, the ITV thriller ‘Our House’ focused on the fallout of the lead characters home also being sold without her knowledge.
#### **Illicitly intercepting conveyancing funds is a prosperous target**
Intercepting home moving funds is a prosperous target for fraudsters and they’ll try a variety of methods to make this a reality. Most generally their methods involve impersonation of a real firm – in our analysis of the SRA’s 2021 issued scam alerts, 91% of all alerts related to some sort of impersonation of a real firm or legal professional. The Solicitor’s Regulation Authority states in their cyber security advice *“As our reliance on technology in the legal sector increases, so too does the risk that firms will be exposed to cybercrime. Firms provide a convenient doorway for fraudsters to access confidential information and client money and increasing numbers have been the focus of targeted cyberattacks.”*
Email modification fraud was reported to be the most common form of cyber attack reported by firms to the SRA, accounting for 68% in their [Risk Outlook](https://www.sra.org.uk/solicitors/resources/cybercrime/cybersecurity-advice/). This method was behind the case of a homebuyer being scammed into handing over £640,000 to criminals after emails to their solicitor were intercepted.
Conveyancers are under pressure to demonstrate due diligence to both their insurers and clients against such threats, with the SRA stating *“Firms that hold client money need to have appropriate systems and controls to protect that money and to comply with the SRA Accounts Rules. They must be able to monitor how well these systems are working. Steps that they can take include… considering using systems such as Lawyer Checker to verify that what is described as the contact or bank information for a third-party law firm is genuine.”*
#### **How conveyancers can demonstrate a commitment to fraud prevention**
Dye & Durham’s Lawyer Checker solution has been mitigating risk against fraudulent conveyancing interception for over a decade. In the first six months of 2021 1300 notices were issued to conveyancers who incorporated the Lawyer Checker solution into their conveyancing. 10% of these notices related to SRA scam alerts, 13% to an SRA decision and 38% to an incorrect name – all red flags that the client needed to consider before transferring funds to their fellow conveyancer, to effectively safeguard against criminal interception.
Lawyer Checker’s unique algorithm will check the searched against conveyancer’s details with a real-time database resulting in a ‘frequent’, ‘infrequent’ or ‘unknown’ outcome. Lawyer Checker checks SRA scam alerts and helps safeguard transactions against human error and typos while also providing the most up to date information available. Included in a Lawyer Checker report are two searches: one which is usually completed at the start of the conveyancing process, plus a further check just before the funds are transferred, uniquely ensuring there have been no changes during the conveyance.
The Lawyer Checker reports are sent to the client as PDF which can easily be saved to file to demonstrate due diligence and best practice to the conveyancer’s regulator and insurer whilst also offering peace of mind to the client.
#### **Award-winning fraud prevention**
Dye & Durham’s Lawyer Checker solution was recently awarded ‘Risk & Compliance Champion of the Year’ at the British Conveyancing Awards.
#### **Join our Webinar**
Dye & Durham Insight & Data, Redbrick Solutions & CDS present, Conveyancing Fraud Analysis – How do I protect my firm?
Join us for a **FREE** webinar on **Tuesday 12th July 2022 at 11am**, as we explore:
- Fraud analysis – market patterns, trends, risk indicators that we add to Lawyer Checker checks
- Case studies of the risks associated with conveyancing fund transfers
- Overview of Lawyer Checker
- Understanding the results
- Advantages of using Lawyer Checker
- Best Practice
Find out more and register here: <https://register.gotowebinar.com/register/262308712115573004>
**Categories:** Uncategorized
---
### [Bird Wilford & Sale Solicitors deliver exceptional service to their clients with Redbrick Solutions comprehensive functionality](https://redbricksolutions.co.uk/bird-wilford-sale-solicitors-deliver-exceptional-service-to-their-clients-with-redbrick-solutions-comprehensive-functionality/)
**Published:** June 14, 2022
**Author:** Chloe Cragg
**Content:**
Well established firm, [Bird Wilford & Sale Solicitors](https://www.birdwilfordsale.co.uk/), offer a wealth of legal services for company, commercial, public sector, and private clients in contentious and non-contentious matters. The firm take pride in the excellent client care that they deliver and knew that to sustain this exceptional service in a rapidly evolving market, they required a case management solution to support their conveyancing offering. The firm appointed [Redbrick Solutions](https://www.redbricksolutions.co.uk/) to benefit both their team and clients by assisting them at every step of the legal conveyancing process.
Acquiring the award-winning [Redbrick Conveyancing Case Management](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) has provided the firm with 24/7 online case tracking and agent tracking for their clients to access. The automatic case tracker updates details in real time, enabling their clients to have access to case updates at their convenience. This reduces the volume of inbound phone calls, enabling the firm to progress with matters more efficiently. Agents also use the online tracking service to quickly see updates across all of the properties they have referred to the firm.
Tracking the progress of matters is well received by the firm and their clients and they also benefit from the online document portal, with two factor authentication, to securely upload documents pertaining to the matter for clients to download and review at their leisure. Clients are also able to electronically sign and securely upload any documents that need returning to the firm. The secure online portal has provided Bird Wilford & Sale Solicitors with the tools to continue providing a high level of service, especially during the pandemic when working from home was introduced and face to face appointments were not always possible.
Prior to adopting Redbrick, duplicating data entry on conveyancing matters was a key concern for the firm. With Redbrick’s conveyancing case management solution, the firm never need to rekey data and have eliminated the risk of error. Redbrick provides seamless data transfer between the case management solution and integrated conveyancing partners including, Land Registry, SDLT and Biometric AML. The integrations have delivered a quick and streamlined process saving a significant amount of valuable time for fee earners.
#### **Roy Rollings, Director & Solicitor at Bird Wilford & Sale Solicitors, comments,**
**“We first learnt about Redbrick Solutions at a conveyancing conference and were very impressed by the user interface and the ability to significantly save time on our conveyancing matters. The user-friendly software has provided numerous benefits to both our staff and clients and has been fully embraced by the team. Redbrick has increased our capacity for work and undoubtedly improved the service we offer to our clients.”**
**Bird Wilford & Sale Solicitors aim to continue improving their legal offering and Redbrick Solutions assist the firm in delivering a high level of service to their clients.**
For more information, please visit [www.birdwilfordsale.co.uk](http://www.birdwilfordsale.co.uk/) or [www.redbricksolutions.co.uk](https://www.redbricksolutions.co.uk/).
**Categories:** Uncategorized
---
### [Redbrick Solutions support Conveyancing Foundation mental health charity](https://redbricksolutions.co.uk/redbrick-solutions-support-conveyancing-foundation-mental-health-charity/)
**Published:** December 10, 2021
**Author:** Chloe Cragg
**Content:**
**The Society of Licensed Conveyancers (SLC) and conveyancing case management systems expert [Redbrick Solutions](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) have become the latest leading organisations to back the Conveyancing Foundation, the not-for-profit organisation serving the conveyancing, legal and property industries.**
They have become official sponsors of the Foundation, boosting its vital work in promoting kindness in the industry and providing practical resources to support mental health.
The Foundation has raised nearly £1 million for charity since its launch. It has also won plaudits for its [‘Be Kind We Care’](https://www.conveyancingfoundation.org.uk/be-kind-we-care/?utm_source=News%20%20Article&utm_medium=PR%20Industry%20Contacts&utm_campaign=Conveyancing%20Foundation%20sponsorship) initiative which launched this year to provide support for those in the conveyancing, legal and property industries by asking those working in them to have more thought for how they treat each other in everyday business dealings.
**Simon Law, Chairperson of the SLC,** which was established in 1988 to act as the professional body to represent the interests of Licensed Conveyancers, said the SLC “admired” the work of the Conveyancing Foundation, adding:
> “The SLC supports its members and their firms in being active and contributing to the communities in which they live and work.
>
> “At a time when conveyancers are under such significant stress, the Conveyancing Foundation’s focus on wellbeing and mental health aligns entirely with the SLC’s wish to support its members and the wider conveyancing community.”
As part of its ‘Be Kind We Care’ initiative, the Foundation has launched a series of webinars focusing on wellbeing and mental health to provide advice for those working in the industry and to share best practice.
Its first [webinar](https://www.conveyancingfoundation.org.uk/webinars/turning-the-clock-back-on-stress-and-retraining-your-brain-advice-from-the-conveyancing-foundations-first-webinar/?utm_source=Press+Release&utm_medium=PR+Industry+Contacts&utm_campaign=Conveyancing+Foundation+new+sponsors) on stress management provided expert advice on spotting the signs of stress and mental overload early and second recent [webinar](https://www.conveyancingfoundation.org.uk/be-kind-we-care/webinar/?utm_source=Press+Release&utm_medium=PR+Industry+Contacts&utm_campaign=Conveyancing+Foundation+new+sponsors) shared best practice on protecting staff’s mental health with a round-the-table discussion from leading figures in the legal and conveyancing worlds.
New sponsor [Redbrick Solutions](https://redbricksolutions.co.uk/) also applauded the Foundation’s innovative work in bringing mental health issues to the fore of industry discussions.
**Jo Hodges, Director of Redbrick Solutions**, which provides award-winning conveyancing case management systems to legal practices across the UK, said:
> “We are delighted to support the Conveyancing Foundation and its groundbreaking ‘Be Kind We Care’ campaign which has united businesses from the property and legal industry in supporting the wellbeing of their staff.
>
> “At Redbrick, our beliefs about the importance of supporting our staff’s mental health and wellbeing are closely aligned to the objectives of the Conveyancing Foundation. We applaud the Foundation’s work in highlighting these very important issues.”
The SLC and Redbrick Solutions join Foundation sponsors including The Conveyancing Academy, the award-winning official training partner of the Society of Licensed Conveyancers and the [Conveyancing Association](https://redbricksolutions.co.uk/our-partners/the-conveyancing-association), and ID and AML provider Thirdfort.
**Georgia Davies from the Conveyancing Foundation** said she was delighted with the growing support from the industry for the Foundation and ‘Be Kind We Care’, explaining:
> “’Be Kind We Care’ has really struck a chord within the industry in a year in which conveyancers have been under incredible levels of stress triggered by the challenges of the pandemic such as remote working combined with the surge in transactions because of shifting demographic patterns and the Stamp Duty holiday.
>
> “That stress has had a knock-on effect on those working in affiliated industries too and we wanted to help alleviate that by both drawing attention to what was happening and providing some practical resources to tackle it. Every penny we receive in sponsorship helps us to provide more practical resources to do that.”
**Categories:** Redbrick News
**Tags:** conveyancing case management, case management, award winning, Conveyancing Foundation, mental health, conveyancing
---
### [Rise in requisitions from HM Land Registry](https://redbricksolutions.co.uk/rise-in-requisitions-from-hm-land-registry/)
**Published:** June 19, 2019
**Author:** Chloe Cragg
**Content:**
[New data from HM Land Registry](https://www.gov.uk/guidance/hm-land-registry-request-for-information-requisition-data) suggests that the number of requests for information (requisitions) have increased by more than 1% and now make up 14.75% of all applications made by the 500 companies sending the most applications to HM Land Registry. Between April and December 2018 only 13.3% of applications resulted in requisitions from HM Land Registry.
Andrew Robertson, Head of Customer Policy at HM Land Registry has said that his aim was “to provide citizens with the real picture on how well their conveyancer is performing, and to enable those same conveyancers to track their relative performance.” He added that errors ‘‘delay the conveyancing process and cost us all time and money’. The stated aim of The Land Registry is to “make conveyancing simpler, faster and cheaper for everyone”. Andrew concluded that publishing the data “supports our ambition to become the world’s leading land registry for speed, simplicity and an open approach to data, and fulfils our business strategy target.
Between January 2019 and April 2019, 854,266 applications were made to HM Land Registry. Of that number, 126,020 requisitions were returned to the conveyancer because the information provided did not give relevant detail or were inaccurate or incorrect. From the data available it appears that many firms will be losing a lot of time and money in altering and amending the data they provide HM Land Registry. Some conveyancing firms have a requisition rate of over 50%.
HM Land Registry stated that in some cases these requisitions were not the fault of the conveyancer, but HM Land Registry using rule 17 of the Land Registration 2013 to obtain more information. Despite this, it is apparent that too many applications are facing unnecessary delays which will slow down the conveyancing process.
Redbrick Solutions Conveyancing Case Management can help prevent such errors. Land Registry forms are included at no extra cost and can be added as triggers to the workflow so that they appear automatically as a task is completed. Forms are pre-populated to save you valuable time and are in a word document format for easy editing, enabling you to save your progress and return at a later date. Land Registry e-DRS integration enables you to access the Land Registry portal and upload documents and applications quickly and easily from within the matter and all forms are saved in the document history with a full audit trail.
**Categories:** Uncategorized
---
### [A Redbrick Q&A with Scot Rawlings: Elevating legal case management software by delivering excellent client care](https://redbricksolutions.co.uk/elevating-legal-case-management-software-by-delivering-exceptional-client-care/)
**Published:** December 16, 2025
**Author:** Freya Armstrong
**Content:**
We believe that the highest standards of client care should be accessible to all and that every client deserves a partnership built on care, clarity and long-term success. With over 11 years of experience within [Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/ "Redbrick Solutions"), Scot Rawlings our Helpdesk Manager, shares his insights into how our helpdesk team builds strong client relationships, delivers fast and reliable support. And how they continue to meet the evolving expectations of legal professionals.
## **1. **Can you tell us about the key responsibilities of your role at Redbrick Solutions and what a typical day looks like for you?****
**SR:** As the Helpdesk Manager, I lead the support team and oversee all helpdesk operations. I’m responsible for making sure customer issues are resolved quickly, professionally, and in line with our SLAs. I manage escalations, monitor team performance, and ensure we deliver a high level of service to law firms and conveyancers who rely on our platform.
Overall, my role is to keep the helpdesk running smoothly, support my team, and make sure our customers feel confident and looked after when using Redbrick.
## **2. **What strategies do you and the support team use to build and maintain strong client relationships?****
**SR:** Every support ticket isn’t just a task; it’s someone’s workday, someone’s stress level, someone’s deadline. So, we try to understand not only the firm’s needs but also the individual behind the request. Understanding the impact an issue can have and setting the client expectation goes a long way.
## **3. **Legal professionals work under precise deadlines; how does Redbrick ensure fast and reliable client care and support?****
**SR:** We’re very aware that even small delays can have real consequences for legal teams. That’s why we prioritise anything affecting active files or time-sensitive work. Clear escalation paths help us get complex issues to the right people quickly, and having an experienced team with a strong knowledge base means fast resolutions.
## **4. **What’s one feature of Redbrick that clients consistently tell you they can’t work without?****
**SR:** Our document automation and HM Land Registry integrations. Being able to generate accurate documents within seconds, with information pulled straight from the file, saves an incredible amount of time. Many clients tell us they couldn’t imagine going back to a manual process for piecing documents together.
## 5. **Can you tell us about the most rewarding feedback you’ve received from a client?**
**SR:** The moments that stay with me are where you can hear the relief in someone’s voice. Whether it’s a quick training question or a complicated software issue, you can tell when the resolution genuinely lifts a weight off their shoulders, especially when deadlines are looming. Knowing you’ve made someone’s day a little easier is incredibly rewarding.
## 6. **How have client expectations evolved in the legal technology industry?**
**SR:** Clients now expect technology to be intuitive, adaptable, and fully integrated into their daily workflows. There’s less patience for steep learning curves and more emphasis on software that “just works” and works fast. They also look for more transparency: clear timelines, proactive updates, and training resources that let them solve problems independently when they want to. Above all, firms want a partner, not just a product; they expect ongoing value.
## 7. How does Redbrick stay ahead in terms of client care and support?
**SR:** We make a point of really listening to our clients. Their feedback shapes our software updates, provides us with a focus area for training materials, and influences how we prioritise support. When clients tell us what works and what doesn’t, we take it seriously and act on it.
## 8. If a firm is hesitant about adopting new technology, how do you help them overcome that?
AH: It’s only natural to feel hesitant when adopting new technologies, but rest assured, it will be one of the best decisions they make. Although change can sometimes be challenging, it is the positive changes that make a real impact, streamlining processes and tasks, and ultimately reducing the time spent managing a file.
## 9. **What do you feel sets Redbrick apart from other legal case management software providers?**
**SR:** Redbrick combines robust legal-specific functionality with a philosophy built around partnership. While our software is designed with a deep understanding of conveyancing workflows, I believe it’s our people who differentiate Redbrick Solutions. We take pride in being accessible, knowledgeable, and genuinely invested in the success of each firm. Clients know that when they reach out, they’re talking to someone who understands their work and truly cares about helping them succeed.
**Experience client care that supports you from day one.** To discover more about Redbrick Solutions’ intuitive, user-friendly [legal case management](http://redbricksolutions.co.uk/what-we-do/) software, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure-2025/ "Download our Brochure") or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/ "Request A Software Demonstration").
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Secure Your CPD Event Ticket Now for 'Digital Move: The Evolution of Conveyancing'](https://redbricksolutions.co.uk/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing/)
**Published:** March 26, 2024
**Author:** Chloe Cragg
**Content:**
### **We are delighted to showcase our 2024 CPD events, ‘Digital Move: The Evolution of Conveyancing,’ delving into advancements in conveyancing.**
Attendees can expect insightful discussions and valuable insights, offering a forward-looking perspective on the evolving trends in the conveyancing industry.
At each CPD event, we are honoured to host distinguished speakers from IQ Legal Training, leading two-hour training sessions. Additionally, we’ll have esteemed presenters from Armalytix, CLS Property Insight, CDS part of the TM Group, Groundsure, Klyant, and Thirdfort, all offering insightful CPD sessions.
Our speakers will delve into key subjects, such as Restrictive Covenants, Avoiding Negligence in Residential Conveyancing, and the Transformative Role of Technology in the Future of Conveyancing. Together, they will collectively share their expertise in exploring future conveyancing trends and developments.
Lock in your spot today at the discounted rate of £30.00 per delegate\*. Take advantage of this special rate now, as prices are set to rise after Friday 26th April.
Reserve your place using the links below at a venue convenient for you: [Brighton](https://www.eventbrite.com/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-850881237687?aff=oddtdtcreator), [Leeds](https://www.eventbrite.com/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861417511967?aff=oddtdtcreator), [Newcastle](https://www.eventbrite.co.uk/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861419136827?aff=oddtdtcreator), and [London](https://www.eventbrite.com/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861420490877?aff=oddtdtcreator).
**CPD EVENT DATES AND VENUES:**
**Brighton CPD Event – POSTPONED
When:** Wednesday 15th May 2024
**Where:** [Projects The Lanes](https://www.projectsclub.co.uk/lanes?utm_campaign=LanesGMB_Click_Website&utm_medium=organic&utm_source=google&utm_term=GMB_Click_Website), Nile House, Nile Street, Brighton, BN1 1HW
**Venue Meeting Room:** The Globe Room
**Time:** 9:30am – 4:30pm
**Cost:** Limited-time reduced rate of £30.00 per delegate\*
**IQ Legal Training CPD Topic:** Avoiding Negligence in Residential Conveyancing
**Leeds CPD Event
When:** Wednesday 5th June 2024
**Where:** [The Terrace](https://www.wellingtonplace.co.uk/how-to-find-us/), 3 Wellington Place, Leeds, LS1 4AP
**Venue Meeting Room:** Skyline Room
**Time:** 9:30am – 4:30pm
**Cost:** Limited-time reduced rate of £30.00 per delegate\*
**IQ Legal Training CPD Topic:** Building Safety Act Update
**[BOOK NOW](https://www.eventbrite.com/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861417511967?aff=oddtdtcreator)**
**Newcastle CPD Event
When:** Wednesday 12th June 2024
**Where:** [Royal Station Hotel](https://www.royalstationhotel.com/), Neville Street, Newcastle upon Tyne, NE1 5DH
**Venue Meeting Room:** Victoria Suite
**Time:** 9:30am – 4:30pm
**Cost:** Limited-time reduced rate of £30.00 per delegate\*
**IQ Legal Training CPD Topic:** Tips and Traps of Easements and Covenants
**[BOOK NOW](https://www.eventbrite.co.uk/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861419136827?aff=oddtdtcreator)**
**London CPD Event
When:** Thursday 11th July2024
**Where:** [Park Plaza County Hall London](https://www.parkplazacountyhall.com/), 1 Addington Street, London, SE1 7RY
**Venue Meeting Room:** Vauxhall & Lambeth Suite, 2nd Floor
**Time:** 9:30am – 4:30pm
**Cost:** Limited-time reduced rate of £30.00 per delegate\*
**IQ Legal Training CPD Topic:** Restrictive Covenants
**For attendees of the exclusive Groundsure Thames Cruise, our London CPD event venue is conveniently situated just a quick 10-minute walk away from the departure pier.**
**[BOOK NOW](https://www.eventbrite.com/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861420490877?aff=oddtdtcreator)**
*\*Eventbrite fees may apply*
**YOUR IQ LEGAL TRAINERS:**
**Ian Quayle, Chief Executive at IQ Legal Training**
Trainer, Ian Quayle, qualified as a solicitor and worked in private practice for 13 years specialising in property law matters including residential development work, commercial acquisitions and disposals.
Ian has delivered over 1500 property related training courses for city and regional firms, local law societies and local authorities. His training style and delivery is relaxed, but he is able to explain the law and practical issues relating to the training topic in a way that ensures delegates learn, or reinforce learning, and derive meaningful benefit from the training provided.
Ian has provided training to businesses in-house, public courses, and spoken at conferences. He is prolific in his delivery of webinars on conveyancing related issues, and he has delivered live and pre-recorded webinars nationally and internationally for both of the leading legal training providers and continues to do so.
*(Brighton, Leeds, and London CPD events)*
---
**Zoe Upson, Trainer at IQ Legal Training**
Trainer, Zoe Upson, heads up the Training Team at one of the top Property Solicitors, is a professional property trainer, a former Law Firm owner, department head, and Property Solicitor.
Starting Practical Property Courses, Zoe uses her experience training support staff, Paralegals, Legal Executives, Conveyancers, Solicitors and Trainee Solicitors since 2001, to discover their full potential and develop a deep practical understanding of property and conveyancing. Formally an Estate Agent and Mortgage Advisor before becoming a Property Lawyer, Zoe’s professional industry experience has led to a successful career and a unique understanding of property.
*(Newcastle CPD event)*
**Don’t miss this opportunity to stay ahead in your field. Reserve your CPD event ticket today.**
**Categories:** Redbrick News, Uncategorized
**Tags:** conveyancing, legal case management, conveyancing law firm, legal technology, technology innovation, property technology
---
### [Digital Innovations: Driving Modern Law Firms Forward](https://redbricksolutions.co.uk/digital-innovations-driving-modern-law-firms-forward/)
**Published:** April 9, 2024
**Author:** Chloe Cragg
**Content:**
Staying ahead in the legal field, remaining competitive, and providing a service that is clear, transparent, and efficient are all achievable by embracing technological advancements. A key area where technology is revolutionising law firms is utilising legal case management, which can provide firms with the tools to streamline their operations, enhance collaboration, and ensure exceptional client satisfaction.
Utilising the capabilities of a legal case management system allows legal professionals to optimise their time and focus their attention on tasks that require their specialised knowledge and strategic thinking. Case management platforms come equipped with features that automate routine processes like document and letter production, data entry, sending reminders, and deadline tracking. By automating these tasks, law firms not only save valuable time but also significantly reduce the risk of errors that may occur when entering details manually. The streamlined workflows facilitated by legal case management systems contribute to increased productivity and efficiency within the firm, leading to improved overall performance and a positive client experience.
Legal case management systems provide a centralised platform for law firms to securely store, organise, and manage all aspects of their cases, such as email correspondence, completed digital questionnaires, important case notes, letters, documents, and much more. A centralised system is essential for ensuring that information related to each matter is easily accessible, securely stored, and effectively organised.
Seamless communication between law firms and clients through legal case management achieves transparency and responsiveness. Case management platforms often offer online portals, allowing clients to communicate with their chosen law firm, track case progress, and access important documents anytime, anywhere. Real-time updates and notifications keep clients informed, empowering them with greater visibility and control over their cases, but ensuring the data is secure and compliant is paramount. Legal case management providers like [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) prioritise a stringent anti-fraud approach to provide maximum protection to law firms and their clients. Their online portal incorporates the highest level of security, utilising two-factor authentication to ensure the secure sharing of sensitive information, such as bank details, mitigating the risks associated with email interception and fraud.
Utilising technology to streamline communication, enhance transparency, tailor experiences, and provide prompt and effective services enables law firms to forge stronger client relationships, distinguish themselves in the marketplace, and sustain long-term success.
Discover how your firm can drive efficiency, improve accuracy, and achieve seamless communication with your clients with Redbrick Solutions by [downloading our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [requesting a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized, Blog
**Tags:** conveyancing, law firm, law firm software, legal case management, conveyancing law firm, legal technology, law firm case management, law firms, technology innovation, property technology
---
### [Stay Ahead with 'Digital Move: The Evolution of Conveyancing’ CPD Events](https://redbricksolutions.co.uk/stay-ahead-with-digital-move-the-evolution-of-conveyancing-cpd-events/)
**Published:** April 24, 2024
**Author:** Chloe Cragg
**Content:**
**We invite you to join a comprehensive learning experience at our CPD events, centred around the theme ‘Digital Move: The Evolution of Conveyancing.’ The events aim to deliver invaluable insights and knowledge in the rapidly changing landscape of conveyancing.**
As the conveyancing industry continues to evolve with technological innovations and changing regulations, it has become increasingly important for professionals to stay informed and adapt to these changes. The ‘Digital Move’ CPD events aim to address these challenges by providing attendees with actionable insights and practical knowledge to navigate the evolving landscape effectively.
Each CPD event will feature distinguished speakers from IQ Legal Training, leading dynamic two-hour training sessions. Additionally, esteemed presenters from Armalytix, CLS Property Insight, CDS part of the TM Group, Groundsure, Klyant, and Thirdfort will be offering insightful CPD sessions.
To ensure accessibility for professionals across different regions, the CPD events will be held at multiple locations: [Leeds](https://asfh-zcmp.maillist-manage.eu/click/11eab0ae029ec072/11eab0ae029eb446), [Newcastle](https://asfh-zcmp.maillist-manage.eu/click/11eab0ae029ec072/11eab0ae029eb448), and [London](https://asfh-zcmp.maillist-manage.eu/click/11eab0ae029ec072/11eab0ae029eb44a).
Don’t let this opportunity pass you by – reserve your spot now and ensure you remain at the forefront of industry developments.
**CPD EVENT DATES AND VENUES:**
****Digital Move: The Evolution of Conveyancing, Leeds**
When:** Wednesday 5th June 2024
**Where:** [The Terrace](https://www.wellingtonplace.co.uk/how-to-find-us/), 3 Wellington Place, Leeds, LS1 4AP
**Venue Meeting Room:** Skyline Room
**Time:** 9:30am – 4:30pm
**Cost:** Limited-time reduced rate of £30.00 per delegate\*
**IQ Legal Training CPD Topic:** Building Safety Act Update
**[BOOK NOW](https://www.eventbrite.com/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861417511967?aff=oddtdtcreator)**
****Digital Move: The Evolution of Conveyancing, Newcastle**
When:** Wednesday 12th June 2024
**Where:** [Royal Station Hotel](https://www.royalstationhotel.com/), Neville Street, Newcastle upon Tyne, NE1 5DH
**Venue Meeting Room:** Victoria Suite
**Time:** 9:30am – 4:30pm
**Cost:** Limited-time reduced rate of £30.00 per delegate\*
**IQ Legal Training CPD Topic:** Tips and Traps of Easements and Covenants
**[BOOK NOW](https://www.eventbrite.co.uk/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861419136827?aff=oddtdtcreator)**
****Digital Move: The Evolution of Conveyancing, London**
When:** Thursday 11th July2024
**Where:** [Park Plaza County Hall London](https://www.parkplazacountyhall.com/), 1 Addington Street, London, SE1 7RY
**Venue Meeting Room:** Vauxhall & Lambeth Suite, 2nd Floor
**Time:** 9:30am – 4:30pm
**Cost:** Limited-time reduced rate of £30.00 per delegate\*
**IQ Legal Training CPD Topic:** Restrictive Covenants
For attendees of the exclusive Groundsure Thames Cruise, our London CPD event venue is conveniently situated just a quick 10-minute walk away from the departure pier.
**[BOOK NOW](https://www.eventbrite.com/e/redbricks-2024-cpd-events-digital-move-the-evolution-of-conveyancing-tickets-861420490877?aff=oddtdtcreator)**
*\*Eventbrite fees may apply*
**YOUR IQ LEGAL TRAINERS:**
**Ian Quayle, Chief Executive at IQ Legal Training**
Trainer, Ian Quayle, qualified as a solicitor and worked in private practice for 13 years specialising in property law matters including residential development work, commercial acquisitions and disposals.
Ian has delivered over 1500 property related training courses for city and regional firms, local law societies and local authorities. His training style and delivery is relaxed, but he is able to explain the law and practical issues relating to the training topic in a way that ensures delegates learn, or reinforce learning, and derive meaningful benefit from the training provided.
Ian has provided training to businesses in-house, public courses, and spoken at conferences. He is prolific in his delivery of webinars on conveyancing related issues, and he has delivered live and pre-recorded webinars nationally and internationally for both of the leading legal training providers and continues to do so.
*(Leeds and London CPD events)*
---
**Zoe Upson, Trainer at IQ Legal Training**
Trainer, Zoe Upson, heads up the Training Team at one of the top Property Solicitors, is a professional property trainer, a former Law Firm owner, department head, and Property Solicitor.
Starting Practical Property Courses, Zoe uses her experience training support staff, Paralegals, Legal Executives, Conveyancers, Solicitors and Trainee Solicitors since 2001, to discover their full potential and develop a deep practical understanding of property and conveyancing. Formally an Estate Agent and Mortgage Advisor before becoming a Property Lawyer, Zoe’s professional industry experience has led to a successful career and a unique understanding of property.
*(Newcastle CPD event)*
**Reserve your seat now and ensure you remain at the forefront of industry developments.**
**Categories:** Redbrick News, Uncategorized
**Tags:** conveyancing, conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology
---
### [Transitioning to Redbrick is as easy as one, two, case management](https://redbricksolutions.co.uk/transitioning-to-redbrick-is-as-easy-as-one-two-case-management/)
**Published:** June 11, 2024
**Author:** Chloe Cragg
**Content:**
Making the switch to a new legal case management system or implementing legal software for the first time can seem daunting, but with Redbrick it’s as easy as one, two, case management. Our seamless transition process ensures you can be fully operational in just a few weeks, allowing you to focus on delivering quality legal services.
Our legal case management solution is consistently rated highly for its ‘ease of use,’ with over 99% user satisfaction. This outstanding performance makes it a top choice among clients. It’s rich functionality and user-friendly interface ensure a seamless ‘go-live’ process, allowing users to confidently navigate the system with less than three hours of training. Additionally, our client Academy offers an extensive library of learning videos and user guides for further support.
Our team is dedicated to providing a seamless transition process. From the moment you decide to implement Redbrick case management, we work closely with you to ensure everything goes smoothly.
**Here’s how we do it:**
1. **Welcome call and planning:** We start with a thorough consultation to understand your specific needs, key document requirements, and workflows. This allows us to customise the transition plan to perfectly fit your law firm’s requirements.
2. **Database build:** We will fully customise your database by creating user profiles, importing standard templates such as letterheads and sample letters, and adding any additional templates you need, such as estimate documents, terms of business, and questionnaires.
3. **Install:** We will collaborate with your IT provider to install the database in your environment, whether onsite or hosted, and deploy the application to your users.
4. **Training and support:** Our comprehensive training programme ensures that your team is ready to hit the ground running. Typically, users can confidently navigate the system with less than three hours of training.
5. **Go-live and beyond:** Within just a few weeks, you can be fully operational with Redbrick and begin managing cases with your new legal case management solution. Our support doesn’t end there as we offer continuous assistance to ensure you maximise the benefits of your new software.
**The benefits of Redbrick:**
- **User-friendly interface:** Redbrick’s intuitive design makes it easy for users to adapt quickly.
- **Comprehensive functionality:** From case tracking to document management, Redbrick offers all the features you need to streamline your legal operations.
- **Reliable support:** Our team is always available to help you with any questions or issues, ensuring a smooth experience.
**Here’s what our valued clients have to say:**
*“We were allocated a specific contact from the beginning who responded in a timely manner to any queries raised. Their organisational skills and ongoing communication resulted in a streamlined implementation process, with full training and support available throughout. I have found the company to be professional, to respond to queries in a timely manner and to have excellent customer service, both during the early stages of the implementation process and ongoing.”*
***Marie Leary, Director of Hodgkinsons Solicitors***
*“A good working relationship at the outset is vitally important when implementing a new product, and Redbrick Solutions has provided our team with exceptional training and support.”*
***Grant Adlard, Marketing, IT and Compliance Manager at Christopher Davidson Solicitors* Ready to make the switch?**
At Redbrick, our process is designed to minimise disruption and maximise efficiency, allowing you to maintain excellent legal service for your clients.
[Contact us](https://redbricksolutions.co.uk/contact/) today or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/) to learn more about how easy transitioning to Redbrick can be. One, two, case management – it’s that simple.
**Categories:** Redbrick News, Uncategorized
**Tags:** conveyancing, conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology
---
### [Making the Switch to Redbrick is Simple and Seamless](https://redbricksolutions.co.uk/making-the-switch-to-redbrick-is-simple-and-seamless/)
**Published:** June 25, 2024
**Author:** Freya Armstrong
**Content:**
**Ready to make the switch?** At [**Redbrick Solutions**](https://redbricksolutions.co.uk/what-we-do/), our process is designed to minimise disruption and maximise efficiency, allowing you to maintain excellent legal service for your clients.
[**Contact us**](https://redbricksolutions.co.uk/contact/) today or [**request a software demonstration**](https://redbricksolutions.co.uk/book-a-demo/) to learn more about how easy transitioning to Redbrick can be. *One, two, case management – it’s that simple*.
**Categories:** Redbrick News, Uncategorized
**Tags:** conveyancing, conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology
---
### [Enhancing legal processes with Redbrick Solutions legal case management](https://redbricksolutions.co.uk/enhancing-legal-processes-with-redbrick-solutions-legal-case-management/)
**Published:** June 26, 2024
**Author:** Chloe Cragg
**Content:**
Established in 1979, [QualitySolicitors Yates & Co](https://www.qualitysolicitors.com/yatesandco) is a team of highly experienced and knowledgeable lawyers with extensive hands-on expertise in their field. They strive to be approachable, practical, and committed to achieving the best outcomes for their clients. In 2011, the firm aimed to standardise procedures to align the work of all fee earners, and Redbrick Solutions [legal case management software](https://redbricksolutions.co.uk/) proved to be the ideal partner to achieve this goal and continues to support their objectives.
Redbrick offers customisable workflows and document management capabilities that have been invaluable for the law firm. The ability to create tailored workflows, input their own documents, and access any conveyancing file at any time has transformed their operations. This feature is particularly beneficial for team members working remotely and when providing clients with timely updates. Having all documents in one place, easily accessible even after archiving, saves significant time and eliminates the need for off-site paper file retrieval. The streamlined workflows provided by Redbrick enhance productivity and efficiency within the law firm, resulting in improved performance and a positive client experience.
Redbrick’s legal case management solution consistently earns over 99%+ for ‘ease of use’, making it a top choice for clients due to its rich functionality and user-friendly interface. QualitySolicitors Yates & Co experienced a seamless go-live process, enabling their users to confidently navigate the system in under three hours of training, complemented by a wealth of learning videos and user guides in our client Academy.
**Jackie Pabla, Partner at QualitySolicitors Yates & Co, comments,**
*“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive, especially from Sam Jones, is personal and excellent. Sam knows all about us; we do not have to deal with multiple people, which is very refreshing.
The IT support is great, and we can always iron out any issues very quickly. Additionally, the CPD courses offered through Redbrick are really useful too.”* At Redbrick, we strive to provide Continuing Professional Development (CPD) training specifically designed to meet the needs of our clients. The training sessions cover a wide range of topics relevant to the legal profession, ensuring that our clients stay updated on the latest industry trends, regulations, and best practices. With Redbrick’s comprehensive CPD offerings, our clients can enhance their knowledge and skills, ultimately enabling them to deliver exceptional service to their own clients.
**Jackie Pabla continues,**
*“We are now looking to introduce Redbrick for our Wills and Probate department.”*
At Redbrick, our legal case management software for wills and lasting power of attorney is designed for ease of use and crafted to ensure maximum efficiency for both law firms and their clients. With our intelligent legal software, case management is made exceptionally easy and customisable with just a click of a button.
[QualitySolicitors Yates & Co](https://www.qualitysolicitors.com/yatesandco) remains committed to delivering exceptional legal services, and their partnership with [Redbrick Solutions](https://redbricksolutions.co.uk/) continues to support their offering.
For more information, please visit [qualitysolicitors.com/yatesandco ](https://www.qualitysolicitors.com/yatesandco)or [redbricksolutions.co.uk](https://redbricksolutions.co.uk/enhancing-client-satisfaction-through-redbrick-solutions-conveyancing-case-management-software/redbricksolutions.co.uk).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Unlock the Power of Seamless Legal Case Management - Watch Now ⬇️](https://redbricksolutions.co.uk/unlock-the-power-of-seamless-legal-case-management/)
**Published:** July 1, 2024
**Author:** Chloe Cragg
**Content:**
**Are you ready to make the switch and streamline your legal processes?**
Discover how Redbrick Solutions can optimise your law firm’s operations with enhanced efficiency, accuracy, and seamless client communication. [**Contact us today**](https://redbricksolutions.co.uk/contact/) or [**request a software demo**](https://redbricksolutions.co.uk/book-a-demo/) to learn more.
**Categories:** Redbrick News, Uncategorized
**Tags:** conveyancing, conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology
---
### [A memorable day at Henley Royal Regatta 2024](https://redbricksolutions.co.uk/a-memorable-day-at-henley-royal-regatta-2024/)
**Published:** July 8, 2024
**Author:** Chloe Cragg
**Content:**
It was fantastic to gather with our guests at this year’s Henley Royal Regatta, set within the stunning grounds of The Hidden Garden.
Our guests were treated to a delicious dining experience, complemented by champagne and cocktails, while relaxing along the banks of Henley-on-Thames. The day was filled with laughter and moments of dancing, providing a seamless way to relish and enjoy this iconic British event.
The day presented a great opportunity to reconnect with our esteemed partners, colleagues, and both new and existing clients. We extend our thanks to everyone who joined us, and we trust that you enjoyed the experience and your day spent with the Redbrick team.
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology
---
### [Streamlining property transactions with Redbrick Solutions legal case management](https://redbricksolutions.co.uk/streamlining-property-transactions-with-redbrick-solutions-legal-case-management/)
**Published:** July 17, 2024
**Author:** Chloe Cragg
**Content:**
First established in 1884, [Austin & Carnley Solicitors](https://www.austinandcarnley.co.uk/home) is one of the oldest law firms in Bedfordshire. Over the years, the firm has grown to incorporate several thriving practice areas, including conveyancing, employment, family, wills and trusts, probate, and dispute resolution. Austin and Carnley are dedicated to delivering outstanding client service, and to improve efficiency and streamline their property team’s management of conveyancing files, they chose to partner with Redbrick Solutions.
The firm’s decision to implement [Redbrick’s legal case management software](https://redbricksolutions.co.uk/what-we-do/) was driven by their aim to streamline operations and enhance administrative efficiency.
**Debbie Carvey, Partner and Head of Property at Austin and Carnley Solicitors, comments,**
*“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”*
Redbrick comes equipped with features that automate routine processes like document and letter production, data entry, sending reminders, and deadline tracking. By automating these tasks, the firm will not only save valuable time but also significantly reduce the risk of errors that may occur when entering details manually. By adopting Redbrick, Austin and Carnley will have more time to focus on the intricate details of each case, ensuring conveyancing transactions run as smoothly as possible for their clients.
One of the standout features of Redbrick that has been embraced by the firm is the secure online portal. The portal allows the firm to exchange information with their clients quickly and easily, enhancing their communication and providing a seamless experience. Redbrick prioritises a stringent anti-fraud approach to provide maximum protection to law firms and their clients. The online portal incorporates the highest level of security, utilising two-factor authentication to ensure the secure sharing of sensitive information, such as bank details, mitigating the risks associated with email interception and fraud.
Redbrick’s legal case management solution is consistently rated over 99% for ‘ease of use,’ making it a preferred choice for clients with its robust functionality and intuitive interface. Austin and Carnley experienced a seamless implementation process, enabling their users to confidently navigate the system in under three hours of training, supported by a wealth of learning videos and user guides in our client Academy.
[Austin & Carnley Solicitors](https://www.austinandcarnley.co.uk) aim to maintain high standards of service while improving their operational efficiency, and they are excited about the positive impact [Redbrick’s legal case management software](https://redbricksolutions.co.uk/what-we-do/) will have on their team and clients.
For more information, please visit [austinandcarnley.co.uk](https://www.austinandcarnley.co.uk/) or [redbricksolutions.co.uk](https://redbricksolutions.co.uk/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Significant workplace changes empowering women in law](https://redbricksolutions.co.uk/significant-workplace-changes-empowering-women-in-law/)
**Published:** August 5, 2024
**Author:** Chloe Cragg
**Content:**
Over recent years, there has been a noticeable shift within legal workplaces towards promoting inclusive environments that prioritise the well-being and development of women in law. This change indicates that more businesses are understanding the significance of having diverse teams and treating their employees fairly to drive organisational success and innovation.
One key aspect of this shift is the implementation of various strategies aimed at promoting work-life balance for women. Businesses are increasingly offering flexible work-life arrangements, such as flexible hours, compressed work weeks, and supportive parental leave policies, to accommodate the diverse needs and responsibilities of female employees. By providing greater flexibility and support, organisations are enabling women to better balance their professional and personal commitments, ultimately enhancing their overall job satisfaction and productivity.
Many businesses in law are also actively working to offer women opportunities to develop into leadership roles. This includes initiatives such as investing in leadership development training and qualifications, and tailored recruitment initiatives designed to identify and foster female talent within the business. By actively supporting and empowering women to take on leadership positions, companies are not only promoting diversity but also utilising the talents of their workforce to stimulate innovation and achieve success.
There are numerous legal organisations that support networking opportunities specifically tailored to support women in their career development. Networking committees such as [Women in Residential Property](https://womeninresidentialproperty.co.uk/) promote collaboration and knowledge sharing through the coordination of frequent online and in person gatherings covering a broad range of topics from the personal to the professional. Networking events and forums provide women with valuable opportunities to connect with peers, mentors, and industry leaders, expanding their professional networks and opening doors to new opportunities.
In addition to promoting work-life balance, providing opportunities for women in leadership roles, and networking opportunities, there has been a growing awareness and focus on addressing the gender pay gap within legal workplaces.
Companies are increasingly acknowledging the significance of pay equity and are actively working to identify and address any discrepancies between male and female employees. This includes conducting regular pay audits to assess gender-base pay differentials and implementing transparent salary structures. While there have been noticeable improvements, the gender pay gap persists and demands continued attention, as confirmed by [The Law Society](https://www.lawsociety.org.uk/contact-or-visit-us/press-office/press-releases/firms-using-gender-pay-gap-reporting-to-drive-positive-change) who recently stated, ‘Our analysis of the national gender pay gap service of some of the largest 50 UK law firms for 2021/2022 showed the median pay gap was 28%. Yet for most firms this did not include partner pay which would have increased the overall gender pay gap further.’
**[Jo Hodges](https://redbricksolutions.co.uk/who-we-are/team/), Sales and Marketing Director at Redbrick Solutions, comments,**
*“During my career, I have seen significant improvements generally towards gender equality and inclusivity in the legal workplace. Many years ago, our (male) managing director and I shared an office, and we had a potential new partner (also male) coming in to meet with us. Upon entering our office, the visitor assumed I was the MD’s secretary and having thrust his coat at me asked for a cup of tea. (This of course, would traditionally have been the set-up, not just in law firms but in businesses all over the country.) There has been a noticeable difference in the newer generation coming through as traditional partners retire, and whilst there is still progress to be made, the positive changes signify a promising future where women are valued, respected, and provided with equal opportunities to succeed in their work.*
*[Redbrick Solutions](https://redbricksolutions.co.uk/) have always offered flexible working for all parents both on a formal basis in terms of part time contracted hours but also on a more informal basis for those ad hoc events such as a school play or sports day. We also ensure all employees are given equal access to training and personal development opportunities, in a way that suits their individual commitments.”*
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Embracing growth and excellence at Redbrick Solutions](https://redbricksolutions.co.uk/embracing-growth-and-excellence-at-redbrick-solutions/)
**Published:** August 15, 2024
**Author:** Chloe Cragg
**Content:**
At [Redbrick Solutions](https://redbricksolutions.co.uk/), we are a united team dedicated to growth, innovation, and outstanding service. Our commitment to career growth and development for every member of our team is at the core of our company culture.
Our mission is to lead in the technological advancement of legal case management and set the standard for customer satisfaction. We prioritise integrity and humility, which guide us in supporting our team and clients. We’re dedicated to building strong, lasting relationships and consistently strive to exceed expectations.
We are continuously enhancing our products and support to ensure we provide the highest levels of customer care. Our UK-based developers are at the forefront of innovation, dedicated to evolving our offering to benefit both new and existing clients. Through regular updates and improvements, we aim to drive efficiency, improve accuracy, save valuable time, and reduce risk for our clients.
At Redbrick, we offer more than just innovative legal software, we aim to lead the way in legal case management. Our commitment to excellence ensures that we deliver a solution that not only meets
but exceeds customer expectations.
Together, we continue to grow, innovate, and lead in the legal sector.
**Hear from our dedicated team…**
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Redbrick Expands Legal Case Management Offering Through Strategic Investment and Partnership with Klyant Legal Accounting Software](https://redbricksolutions.co.uk/redbrick-expands-offering-through-strategic-investment-and-partnership-with-klyant/)
**Published:** September 3, 2024
**Author:** Chloe Cragg
**Content:**
Leading legal case management provider [Redbrick Solutions](https://redbricksolutions.co.uk/) is pleased to announce a new partnership with [Klyant Legal Accounting Software](https://www.klyant.com/), along with a recent investment in the company. Klyant is a powerful online accounting solution designed specifically for law firms, offering a customised platform to effortlessly manage both client money and firm money. The investment and partnership enhance Redbrick’s comprehensive legal case management capabilities, providing clients with a streamlined solution for managing all their accounting needs within a single, integrated legal case management system.
With this collaboration, law firms can now benefit from improved financial management, increased accuracy, and enhanced overall efficiency, ensuring they remain at the forefront of the legal industry.
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions, comments,**
*“Partnering with Klyant represents a significant leap forward in our mission to deliver an exceptional legal case management solution to our clients.*
*Combining Klyant’s advanced accounting platform with our legal case management software enables us to provide our clients with exceptional efficiency and accuracy in managing financial matters. The partnership, along with our investment, highlights our ongoing commitment to delivering innovative solutions that address the needs of law firms.”* **John Gilmartin, CEO at Klyant, comments,** *“We are delighted to partner with the team at Redbrick to build an end-to-end solution that will deliver a scalable case management workflow to customers.*
*Our team has always focused on designing an accounting system that enables deep integration with the case management systems used by our customers. We understand the importance of efficiency within the legal conveyancing industry and therefore believe the feature-rich Redbrick Solutions case management system is the perfect integration partner for us to help firms grow profitably.”
By combining Redbrick’s expertise in legal case management with Klyant’s advanced accounting features, we are empowering law firms to streamline their operations and achieve greater success. To learn more about our partnership with Klyant, please [contact the Redbrick team](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Redbrick Solutions Partners with STAMP to Deliver Fast and Accurate SDLT Insights for Property Transactions](https://redbricksolutions.co.uk/redbrick-solutions-partners-with-stamp-to-deliver-fast-and-accurate-sdlt-insights/)
**Published:** October 1, 2024
**Author:** Chloe Cragg
**Content:**
[Redbrick Solutions](https://redbricksolutions.co.uk/) is pleased to announce a new partnership with [STAMP](https://stampcheck.co.uk/), a cutting-edge platform that delivers fast, verifiable estimates of potential SDLT liabilities in just a few simple steps. This collaboration will further streamline property transactions by offering precise, reliable insights into SDLT obligations.
The STAMP platform features a simple 17-question calculator that provides one of two possible outcomes: Standard or Non-Standard. If the result is Standard, the client will likely pay the rate indicated based on the provided information, and a PDF estimate can be shared with the client and kept for future reference. For Non-Standard results, the calculation indicates that further investigation is required to determine the correct SDLT figure. In these cases, with a single click, the client can be referred to one of STAMP’s experts for a more precise SDLT rate assessment.
Affordability is a key aspect of any property transaction, and SDLT can be a significant cost component. This partnership ensures that lawyers using [Redbrick’s legal case management software](https://redbricksolutions.co.uk/what-we-do/) can offer their clients more information and choice, helping them avoid overpaying on SDLT and providing peace of mind throughout the process.
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions, comments,**
*“At Redbrick Solutions, we are always looking for ways to make the property transaction process smoother and more efficient for our clients. With this collaboration, we are empowering property professionals to provide accurate, informed advice, reducing risk and enhancing client confidence throughout the process.”* **Stu Wood, Founder at STAMP, comments,**
*“At STAMP, we believe that providing accurate SDLT insights is critical to ensuring clients pay the right amount of tax, no more and no less. Our partnership with Redbrick Solutions allows conveyancers to quickly filter complex cases and refer clients to certified SDLT advice through our seamless integration with Compass, helping reduce risk and providing clear and accurate outcomes. We’re thrilled to offer this solution that increases client satisfaction and streamlines the conveyancing process.”*
Together, Redbrick Solutions and STAMP are committed to equipping property professionals with the tools they need to provide the best advice and service to their clients, ensuring greater transparency, efficiency, and reliability.
For more information on this partnership and how it will benefit your law firm, please [contact the Redbrick team](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [A Redbrick Q&A with Paula Cooke, Business Consultant: How Legal Case Management Helps Law Firms Tackle Challenges](https://redbricksolutions.co.uk/how-legal-case-management-helps-law-firms-tackle-challenges/)
**Published:** October 15, 2024
**Author:** Chloe Cragg
**Content:**
Paula Cooke, Business Consultant at [Redbrick Solutions](https://redbricksolutions.co.uk/), shares insights into how her role impacts clients, the strategies she uses to build and sustain strong client relationships, and how legal case management can help law firms overcome key challenges.
#### **1. What are the key responsibilities of your role?**
PC: My main focus is ensuring our clients are satisfied and making the most of [Redbrick’s legal case management](https://redbricksolutions.co.uk/what-we-do/). I ensure that law firms are fully aware of all the features Redbrick offers and how these tools can streamline their processes to deliver the best possible service to their clients.
I provide training for new users, assist with the rollout of new features and processes, and offer upgrades and refresher sessions. Staying up to date with our clients’ businesses allows me to anticipate their needs and understand the challenges they face, so I can suggest ways Redbrick can help them overcome those obstacles.
I also assist clients in customising Redbrick to fit their specific workflows and processes. Keeping them updated on new integrations and third-party providers is another key part of my role, as well as setting up those integrations for them.
Finally, I regularly share client feedback with our product and development teams, ensuring that our software continues to evolve in ways that meet our clients’ needs.
#### **2. What strategies do you use to build and maintain strong client relationships?**
PC: I prioritise regular communication and actively listen to the challenges law firms face. By sharing our knowledge and expertise, I help build trust and confidence with our clients.
Being approachable is key, and I always take ownership of any queries or issues that arise to ensure our clients feel supported every step of the way.
####
**3. What challenges have clients faced, and how has the implementation of Redbrick’s legal case management aided in resolving them?**
PC: One challenge clients face is ensuring a smooth onboarding experience for their clients. At the outset, there’s often a significant amount of paperwork and information to exchange. Redbrick simplifies this by allowing law firms to register their clients for the portal during the quoting stage, where clients can complete questionnaires that provide the necessary information. This data can automatically update fields in Redbrick, reducing manual entry. Clients can also submit completed Protocol Forms through the portal, which are then saved directly into their case in Redbrick. Additionally, integrations for [AML](https://redbricksolutions.co.uk/biometric-aml/) and [Source of Funds Checks](https://redbricksolutions.co.uk/source-of-funds/) support the onboarding process, and clients can securely upload documents through the portal.
Another challenge is ensuring that internal business processes are consistently followed. Redbrick’s Progress Screen tasks help law firms build workflows tailored to their unique procedures. While many firms face similar challenges, each has its own processes. Redbrick’s flexibility allows them to create workflows that support their specific needs, rather than forcing them to adapt to a rigid system.
Clients also face the challenge of managing key dates, such as Completion Dates, Official Search Expiry Dates, and Mortgage Offer Expiry Dates. Redbrick enables firms to set tasks that prompt them to track these dates as they arise. The Land Registry integration also enables users to automatically map received Official Search Expiry dates directly into fields within Redbrick. Firms can monitor these dates through reports, which can be scheduled to be emailed to the relevant staff for review and action.
####
**4. Have you observed any significant trends or patterns in your interactions with clients?**
PC: Recently, client onboarding has been discussed frequently, as it is often the first impression a law firm makes on potential clients, so ensuring a smooth and polished experience is essential.
Stamp Duty Land Tax is often discussed as being a costly and complex element of property transactions. Redbrick’s new integration with[STAMP](https://redbricksolutions.co.uk/partners/stamp/) simplifies complex SDLT calculations and ensures that Redbrick users can offer their clients more information and choice, helping them avoid overpaying on SDLT and providing peace of mind throughout the process.
AML is another recurring topic, particularly discussions around [Source of Funds](https://redbricksolutions.co.uk/source-of-funds/) and [Biometric AML](https://redbricksolutions.co.uk/biometric-aml/). Additionally, there’s been a lot of focus on accounting systems, with firms expressing concern about the shrinking market and their desire for more choice. Redbrick now offers powerful [Legal Accounting Software](https://redbricksolutions.co.uk/partners/klyant-legal-accounting-software/) designed specifically for law firms, offering a customised platform to effortlessly manage both client money and firm money. This partnership enhances Redbrick’s comprehensive legal case management capabilities, providing our clients with a streamlined solution for managing all their accounting needs within a single, integrated legal case management system.
To discover how your law firm can digitally manage legal processes with Redbrick Solutions, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Gain Key Financial Insights and Make Fast, Informed Decisions with Redbrick and Armalytix](https://redbricksolutions.co.uk/gain-key-financial-insights-and-make-fast-informed-decisions-with-redbrick-and-armalytix/)
**Published:** October 30, 2024
**Author:** Chloe Cragg
**Content:**
At [Redbrick Solutions](https://redbricksolutions.co.uk/?utm_source=PR&utm_medium=Redbrick_Armalytix_PR&utm_id=Redbrick_Armalytix_PR), we’re proud to partner with [Armalytix](https://redbricksolutions.co.uk/partners/armalytix/?utm_source=PR&utm_medium=Redbrick_Armalytix_PR&utm_id=Redbrick_Armalytix_PR) to offer law firms seamless access to their powerful tools through our legal platform. The partnership ensures that our clients receive a comprehensive, streamlined experience, combining the best of both systems.
#### **About Redbrick Solutions**
[Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/?utm_source=PR&utm_medium=Redbrick_Armalytix_PR&utm_id=Redbrick_Armalytix_PR) provides a modern and user-friendly legal case management system to progressive law firms. The user interface of our practice management software is simple to navigate and follows a logical process, helping to increase ease and efficiency for all parties.
Redbrick’s rich functionality ensures a seamless implementation process, enabling clients to become fully operational within just a few weeks, allowing them to concentrate on delivering quality legal services.
#### **About Armalyix**
[Armalytix](https://redbricksolutions.co.uk/partners/armalytix/?utm_source=PR&utm_medium=Redbrick_Armalytix_PR&utm_id=Redbrick_Armalytix_PR) is a data intelligence system that allows clients to safely share Open Banking and other data to deliver financial insights to legal firms, helping you conduct faster and more effective Source of Funds and Wealth checks.
Armalytix gives you:
- Upfront financial fact finds
- Market-leading analysis
- Legal Eye endorsed questionnaire
#### **The Armalytix and Redbrick partnership**
Armalytix is a key third party functionality within Redbrick’s legal platform. For firms wishing to conduct fast and effective digital source of funds checks as part of the overall matter at hand, it can save significant time in getting the evidence and answers needed. Highly customisable workflows within Redbrick means law firms can choose when and if they initiate the Source of Funds check.
#### **What do the law firms themselves think?**
Louise Kenny is the MD & MLRO of [Kenny Solicitors](https://kennysolicitors.co.uk/), a family-run firm of 42 staff on the South Coast. Their previous Source of Funds process was full of back and forth and wasted time. It was through a conversation with Redbrick Business Consultant, Paula Cooke that Louise found out about Armalytix. As MLRO, Louise has found the Armalytix reports crucial in helping the firm adopt a risk-based approach:
*“I love that you can see the key information in a snapshot. This analysis of data is crucial in helping us to make accurate decisions on a risk-based approach. The highlighting of cash is unbelievably helpful and Armalytix really helps reduce the immediate sense of panic when we are presented with lots of financial information as we were trained to look at land law, not become forensic accountants.”*
The ability to combine this into Redbrick has also proved significant:
*“Our fee earners order Armalytix from Redbrick, the reports are returned into the matter and having Armalytix sit within the task whilst auto populating data to drive that is seriously valuable.”*
Working with Armalytix and Rebrick has also crucially helped [Kenny Solicitors](https://kennysolicitors.co.uk/) navigate an SRA AML audit:
*“Some time post our implementation of Armalytix, we were selected for an SRA AML Audit, which as an MLRO and business owner is a daunting prospect. Through Armalytix being a core part of our Source of Funds process we were able to clearly show our workings to the regulator and we passed the inspection.”*
#### The partnership between Redbrick Solutions and Armalytix has been very valuable to Kenny Solicitors. It can be to you too.
*“Continuously evolving our conveyancing case management solution is crucial to ensuring our clients achieve maximum benefit. Our partnership with Source of Funds experts Armalytix introduces a seamless process to transform the complex, manual process of Source of Funds and Wealth checks.”*
**Jo Hodges, Sales & Marketing Director at Redbrick Solutions**
*“Partnerships are incredibly important to us at Armalytix and it’s great see the impact of our integration with Redbrick and Kenny Solicitors.”*
**Tom Lyes, Head of Legal at Armalytix**
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Redbrick Solutions Release Exciting Updates to the Online Portal: New Features and a Fresh Design](https://redbricksolutions.co.uk/redbrick-solutions-release-exciting-updates-to-the-online-portal/)
**Published:** November 5, 2024
**Author:** Chloe Cragg
**Content:**
As a trusted legal case management provider, [Redbrick Solutions](https://redbricksolutions.co.uk/) are always listening to our clients’ feedback and are committed to improving the user experience. We have recently rolled out significant updates to our secure online portal, introducing new features and updating the interface with a refreshed design based on users’ valuable insights.
### **What’s New?**
While the online portal retains all of the functionality that Redbrick clients are familiar with, we’ve used this opportunity to enhance its design and user interface (UI) for a cleaner look.
The key enhancements include:
#### **1. Improved Mobile Responsiveness**
Our tracking data shows that most users access the portal via mobile devices or tablets, so we’ve made it a priority to improve the mobile experience. Whether users are managing cases or accessing information on the go, the updated portal is fully optimised for mobile browsers, offering a seamless experience across all devices.
#### **2. Customisable Branding Options**
Users now have greater control over the portal’s appearance, allowing our clients to align it with their law firm’s branding. Certain elements, such as menus and headings, are fully customisable. This is optional, but it provides an excellent opportunity to reinforce the law firm’s branding with their client interactions.
#### **3. Collapsible Menu for Better Navigation**
We’ve introduced a collapsible menu, which means more space for our client’s content and easier navigation. This streamlined design makes the portal less cluttered and more intuitive for users, especially when using mobile devices.
#### **4. Improved User Experience with Reorganised Pages**
Some features, such as the logbook and partner pages, have been moved to their own sections within the menu. This update enhances the overall usability and makes it easier for users to locate key sections, improving the flow and user-friendliness of the site.
The new design is built to make navigation smoother, mobile use simpler, and our clients overall experience better.
To learn more about Redbrick Solutions’ [legal conveyancing case management software](https://redbricksolutions.co.uk/what-we-do/) and how our innovative features, including the updated online portal, can benefit your law firm, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
#### Take a look at our newly enhanced secure online portal:
To discover how your law firm can digitally manage legal processes with Redbrick Solutions, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Redbrick Solutions Proudly Supports Will Aid 2024](https://redbricksolutions.co.uk/redbrick-solutions-proudly-supports-will-aid-2024/)
**Published:** November 19, 2024
**Author:** Chloe Cragg
**Content:**
[Redbrick Solutions](https://redbricksolutions.co.uk/) is pleased to offer its continued support for Will Aid, an inspiring annual fundraising campaign that has been transforming lives with the nationwide support of the legal profession.
#### **What is Will Aid?**
[Will Aid](https://www.willaid.org.uk/) is an annual will making campaign supported by seven leading charities: Age UK, British Red Cross, Christian Aid, NSPCC, Save the Children, SCIAF, and Trocaire. The campaign relies on the generosity of solicitors nationwide, who volunteer their time and expertise to write basic wills. Instead of their usual fees, solicitors encourage clients to make an upfront donation to Will Aid. These donations directly fund the essential work carried out by the campaign’s partner charities.
#### **Redbrick Solutions and Will Aid**
At Redbrick Solutions, we’re proud to play a part in this vital initiative. Throughout November, we’ll waive our fees for all Will Aid registered law firms using Redbrick’s [case management software to produce wills](https://redbricksolutions.co.uk/products/lpa-and-wills-case-management-software/). This allows participating firms to contribute even more directly to the charities supported by Will Aid.
**Jo Hodges, Sales & Marketing Director at Redbrick Solutions, comments:**
*“We are delighted to be supporting this fantastic cause for both the charities and our clients. Will Aid supports seven loved charities with much-needed donations for their vital work. Redbrick’s* [*legal conveyancing case management*](https://redbricksolutions.co.uk/what-we-do/) *provides our clients with the functionality to produce wills in an efficient and cost-effective manner.”*
#### **How You Can Get Involved**
If you’re a solicitor interested in joining Will Aid, now is the perfect time to register. By participating, you’ll make a profound impact on both your local community and global charitable efforts.
For more details about Will Aid, or to register as a participating solicitor, visit: [www.willaid.org.uk](https://www.willaid.org.uk/)
At [Redbrick Solutions](https://redbricksolutions.co.uk/), we’re proud to stand with Will Aid in 2024, supporting the legal profession, clients, and charities alike. Let’s work together to make a difference this November!
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Streamline Your Law Firm with Redbrick's Cloud Based Legal Case Management](https://redbricksolutions.co.uk/streamline-your-law-firm-with-redbricks-cloud-based-legal-case-management-software/)
**Published:** December 4, 2024
**Author:** Chloe Cragg
**Content:**
In today’s rapidly changing legal industry, efficiency, security, and accessibility are essential. Redbrick’s cloud based [legal case management solution](https://redbricksolutions.co.uk/what-we-do/) is the perfect answer to these challenges. Designed to meet the needs of progressive law firms, it provides a reliable and innovative way to manage cases, streamline workflows, and stay ahead of the competition.
Our [cloud solution](https://redbricksolutions.co.uk/products/redbrick-cloud/) offers several key benefits:
#### **1. Accessible Anytime, Anywhere**
One of the biggest advantages of using Redbrick’s cloud software is accessibility. Whether you’re in the office, working remotely, or meeting clients on the go, you can securely access your legal case management system from any device with an internet connection. No more being tied to a specific workstation—this flexibility allows you to keep up with your workload and client needs no matter where you are.
#### **2. Enhanced Security**
Data security is a top priority for law firms, and Redbrick’s cloud solution is built with this in mind. Hosted on secure servers with advanced encryption and regular backups, your sensitive client and firm data are protected against cyber threats. Our cloud based solution also ensures compliance with industry regulations, giving you peace of mind that your information is safe and secure.
#### **3. Simplified IT Management**
Unlike our traditional on-premise solution, Redbrick’s cloud software eliminates the need for complex IT infrastructure. There’s no need to worry about server maintenance, hardware updates, or system downtime. The Redbrick team takes care of all the technical aspects, allowing you to focus on your core business, serving your clients.
#### **4. Cost-Effective**
Choosing Redbrick’s cloud conveyancing case management software is a cost-effective way of working. It can include Office 365, SQL licenses, data backup, and disaster recovery. You don’t need to liaise with different providers, we will sort everything for you.
#### **5. Collaboration Made Easy**
Cloud solutions enable seamless collaboration between team members, whether they’re in the same office or spread across multiple locations. With real-time updates and shared access to case files, your team can work more efficiently and communicate effortlessly.
#### **6.** **Future-Proof Your Firm**
Adopting cloud technology is a step toward future proofing your firm. The legal industry is evolving, and firms that embrace innovative technology like Redbrick’s cloud solution are better positioned to adapt to changes and meet client expectations.
**Sharon Petford, Director at MSD Law, comments,**
*“The transition to Redbrick’s dedicated legal cloud system has significantly improved our experience by eliminating the need to navigate between two separate support teams. The support we receive from Redbrick, especially Sam Jones, is outstanding compared to our previous, less effective cloud provider. We are much happier with the improved service of working directly with Redbrick Solutions.”*
**Jo Hodges, Sales & Marketing Director at Redbrick Solutions, comments,**
*“Redbrick’s cloud based solution offers flexibility, scalability, and security, empowering firms to work smarter and more efficiently. We’re proud to deliver a solution that truly supports the needs of progressive legal practices.”*
#### **Why Choose Redbrick?**
At Redbrick, we pride ourselves on providing a robust and intuitive [legal conveyancing case management system](https://redbricksolutions.co.uk/what-we-do/) that’s trusted by law firms across the country. Our [cloud solution](https://redbricksolutions.co.uk/products/redbrick-cloud/) combines convenience, security, and performance, ensuring your firm operates at its best every day.
Ready to experience the benefits of Redbrick’s cloud based legal conveyancing case management? [Contact us today](https://redbricksolutions.co.uk/contact/) to learn more or schedule a [software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Award-Winning Legal Case Management Provider, Redbrick Solutions, Launches Redbrick 2.0](https://redbricksolutions.co.uk/award-winning-legal-case-management-provider-redbrick-solutions-launches-redbrick-2-0/)
**Published:** January 15, 2025
**Author:** Chloe Cragg
**Content:**
This week, we’re thrilled to introduce Redbrick 2.0, the latest version of our intuitive [legal conveyancing case management software](https://redbricksolutions.co.uk/what-we-do/). Packed with enhancements and new features, this update is designed to support our clients in delivering exceptional legal services with increased ease and efficiency.
The software’s new headline features include:
- **New Redbrick Dashboard:** The new Dashboard feature enables Redbrick to create and configure custom dashboards that allow users to visualise and interact with data more intuitively than with existing reports. The Dashboard is now the default view when opening Redbrick, providing users with quick access to key metrics and data that are most important to them. Check out the look of our new dashboard below!
- **Left Side Panel Enhancements (Matter Information Panel):** The left-hand side of the Redbrick screen has been redesigned with the introduction of a new ‘information panel’. While it contains the same key information as before, the panel now offers a fresh visual experience and provides greater customisation options for Redbrick users.
- **Quick Find:** We have introduced a new Quick Find screen that allows users to customise their layout to suit their specific needs. This feature offers enhanced user customisation and makes it easier to navigate between matters more efficiently. For those doing bespoke work, it enables searching based on custom data fields.
- **Addin support for 64-bit installations of Microsoft Office:** We have now added support for 64-bit installations of Microsoft Office 365, ensuring compatibility with both 32-bit and 64-bit versions of Microsoft Office, including the Redbrick Outlook Add-in.
- **Multi Assign Tasks:** The Multi Assign Tasks feature improves task management by allowing users to assign multiple unassigned, pending, or required tasks in a single action. This streamlines the process, reducing clicks and eliminating unnecessary loading of the task list, as users can perform multiple assignments in one batch.
• **And many more!**
As part of Redbrick Solutions’ unique business model, existing clients will receive the latest version of Redbrick’s legal case management software at no extra cost. In addition, the Redbrick team will provide ongoing support and training as part of the per-matter transaction fee.
**Jo Hodges, Sales & Marketing Director of Redbrick Solutions, comments,**
***“Providing innovative functionality that enhances our clients’ efficiency is key to the ongoing development and success of our legal conveyancing case management solution. By continually refining and introducing new features, we aim to help our clients streamline their processes, reduce manual effort, and ultimately deliver faster, more accurate results.
We’re thrilled to share that we have exciting plans for the rest of 2025, with our next release already in progress.”*** With the launch of Redbrick 2.0, we’re also pleased to offer Redbrick clients our new cloud based solution providing flexibility, scalability, and security to enable firms to work smarter and more efficiently.
**Sharon Petford, Director at MSD Law, comments,**
***“The transition to Redbrick’s dedicated legal cloud system has significantly improved our experience by eliminating the need to navigate between two separate support teams. The support we receive from Redbrick is outstanding compared to our previous, less effective cloud provider. We are much happier with the improved service of working directly with Redbrick Solutions.”***
**Jo Hodges continues,**
**“*We’re proud to deliver a legal case management solution that truly supports the needs of progressive legal practices.”***
For more information about Redbrick Solutions’ innovative [legal practice management software](https://redbricksolutions.co.uk/what-we-do/) and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
##### **Take a look at our new Redbrick Dashboard:**
##### Discover how your law firm can digitally manage legal processes with Redbrick Solutions and [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/) today.
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Double Award Nominations for Our Incredible Team](https://redbricksolutions.co.uk/double-award-nominations-for-our-incredible-team/)
**Published:** January 29, 2025
**Author:** Chloe Cragg
**Content:**
It was an exciting week for us last week, filled with award nominations! We’re absolutely thrilled to share that our team here at [Redbrick Solutions](https://redbricksolutions.co.uk/) has earned not one, but two incredible recognitions for our hard work and dedication.
#### **Finalist for Legal Supplier of the Year – British Conveyancing Awards**
We’re proud to share that we’ve been selected as a finalist for Legal Supplier of the Year at this year’s British Conveyancing Awards, held on Thursday 13th March 2025. This nomination reflects the passion, commitment, and expertise of our amazing team, who are dedicated to supporting our clients and driving innovation in [legal case management](https://redbricksolutions.co.uk/what-we-do/).
A huge thank you to our clients for their continued trust and support.
Book your tickets for The British Conveyancing Awards 2025 [here](https://britishconveyancingawards.co.uk/).
#### **Finalist for the Client Care Award – Modern Law Awards**
We’re equally thrilled to announce that we’ve been shortlisted for the Client Care Award (26+ Employees) at this year’s Modern Law Awards held on Thursday 6th March 2024.
This recognition is a testament to our unwavering commitment to providing outstanding care and support to our clients. We believe in putting our clients at the heart of everything we do, and this nomination is a reflection of that dedication.
Book your tickets for the Modern Law Awards 2025 [here](https://www.modernlawawards.co.uk/).
As we look forward to the results of both awards, we’re reminded of the value of teamwork, dedication, and our shared commitment to excellence. Here’s to celebrating what we’ve achieved so far.
For more information about Redbrick Solutions’ innovative [legal practice management software](https://redbricksolutions.co.uk/what-we-do/) and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Thirdfort Discuss AML Essentials: Answers to Your Key Compliance Questions](https://redbricksolutions.co.uk/thirdfort-discuss-aml-essentials/)
**Published:** February 4, 2025
**Author:** Chloe Cragg
**Content:**
*[**Originally published by Thirdfort**](https://www.thirdfort.com/insights/aml-essentials:-your-key-compliance-questions-answered/)*
Compliance with Anti-Money Laundering (AML) regulations is increasingly a source of stress and concern for lawyers. The Solicitors Regulation Authority (SRA) has been ramping up its enforcement efforts, issuing increasingly punitive fines and scrutinising firms to ensure they meet the necessary standards.
During a recent webinar ([SRA AML Fines: Lessons to be learned](https://www.thirdfort.com/webinars/sra-aml-fines-lessons-to-be-learned/)), the 500+ lawyers in attendance raised some pressing questions about the SRA’s approach to AML fines and compliance requirements. We thought it would be helpful to prepare a rapid-fire Q&A that addresses the most common concerns raised before and during the session.
#### 1. “How does the SRA arrive at the level of fine they are planning to issue?”
The SRA has a complex formula, which takes into account several factors, including the severity of the breach, the firm’s level of cooperation, whether there was intent or negligence, and if any harm resulted from the breach. They also consider mitigating factors like a firm’s attempts at compliance. However, since enforcement is undertaken by individuals at the SRA, it is largely a subjective approach.
A recent consultation (now closed) proposes a new approach to the more serious end of the spectrum to make the most of the regulator’s unlimited fining powers for misconduct related to economic crime. Under the proposals, firms can expect minimum fines of £500,000 for the most severe breaches, potentially extending to 10% of global turnover. These are scenarios which the SRA anticipates will not be serious enough to bother with a referral to the SDT.
If you would like to know more there is an SRA guidance on the SRA’s approach to financial penalties and a useful webinar hosted by the SRA on updated proposals on financial penalties.
#### 2. “Is it fair to fine someone when no harm has been done?”
“Fairness” does not come into it. Regulators would say that even if no direct harm has occurred, non-compliance with AML regulations still represents a risk. As a front-line AML supervisor, the SRA enforces the Regulations and is under pressure from OPBAS to be seen to police the profession. Fines are a blunt tool, but the idea is to act as a deterrent to ensure firms take AML obligations seriously.
The counter argument is that the culture of fining can produce the perverse effect of encouraging tick-box compliance out of self preservation, rather than the risk-based approach that AML is supposed to be built upon. The question becomes one of not getting fined, rather than stopping financial crime.
#### 3. “How do PI Insurers view AML fines?”
Brokers say that Professional Indemnity (PI) insurers view AML fines negatively as they can indicate a potential compliance failure, which can increase perceived risk. This is particularly so if the fine is part of a pattern of other breaches. This could potentially impact insurance premiums or renewal terms.
#### 4. “Who can be an AML officer and what does this entail?”
There are two official AML officers, the Money Laundering Reporting Officer (MLRO) and Money Laundering Compliance Officer (MLCO). The former is responsible for suspicious activity reporting, and the second is responsible for putting in place the AML controls. In some firms it will be the same person, although there are benefits to separating the roles where possible. Both roles should be held by someone with sufficient seniority and expertise to implement and monitor AML policies effectively. Their responsibilities include risk assessments, making reports and liaising with the authorities, providing in-house guidance, overseeing AML systems, and training staff.
#### 5. “What to do if AML is non-compliant?”
If non-compliance is identified, it’s crucial to address the issues immediately. This includes reviewing and updating policies, conducting training, performing audits, and possibly self- reporting to the SRA if the non-compliance is “serious”. Bear in mind that the regulator thinks not having a compliant risk assessment is serious enough to warrant a fine, so logically would be self-reportable.
Think in terms of the building blocks analogy. The Money Laundering Regulations contain identifiable parts (risk assessment, policy, training etc.) which need to be put together to create a workable compliance framework. Breaking AML compliance down into manageable parts can make it less daunting to put things right.
You can read more from the SRA on obligations to report breaches of the AML regulations and the Law Society Q&A covers reporting a minor AML breach.
#### 6. “Is an Electronic Verification search required for all clients?”
Electronic verification is not mandatory, but it offers numerous benefits and can be a valuable tool for conducting customer due diligence (CDD).
Your firm’s risk assessment and internal AML policies and procedures should ultimately guide your approach to electronic verification. Therefore, the first step is to review your existing policies, controls, and procedures. Based on your risk assessments, your firm should determine how electronic verification fits into your workflow and overall CDD system.
Consider the risk mitigation benefits of using technology in your client due diligence process. Understand the assurance it provides and your reasons for deploying it. This analysis will help you identify potential gaps without the technology and explore alternative methods to address them. Some key benefits include PEPs and sanctions screening, verifying that the person claiming a particular identity is indeed that person, and confirming the authenticity of ID documents.
#### 7. “At what stage of a transaction should AML be done?”
AML checks should be completed as early as possible, ideally before the transaction progresses. The LSAG guidance (section 6.8) provides helpful points about timing. Client Due Diligence must be completed before you:
• Deliver substantive work or benefit
• Permit funds to be deposited in your firm’s client account (unless for fees and disbursements)
• Allow property to be transferred
• Allow final agreements to be signed and completed
It’s crucial to implement controls in your systems that restrict clients from proceeding too far into a transaction without the necessary due diligence. Honestly assess how far a client could progress without the required Client Due Diligence. Early due diligence offers several benefits:
• Helps avoid delays
• Supports prompt detection and reporting of suspicious activity
• Protects the firm from potential issues
• Reduces the risk of needing to file a SAR or seek a DAML to return funds in your client account that may be proceeds of crime
The days of “KYC” being a one-time event are long gone. Ongoing monitoring is a fundamental requirement. Failure to revisit CDD before exchange or completion could expose the firm to risks, including SRA penalties. It’s something that needs to be carefully considered.
#### 8. “Are we tracking down and needing evidence of every last penny?”
Firms are expected to take a risk-based approach to source of funds. Higher-risk situations require more thorough checks, while for lower-risk situations, a reasonable level of due diligence is sufficient. It’s about demonstrating that the source of funds has been checked adequately in the context of the specific transaction.
Remember, the goal is to have a clear understanding of where the client’s funds originate from and to be satisfied that they are not proceeds of crime. Use your professional judgment to determine when you have sufficient information.
#### 9. “How far back do we need to go for source of funds checks?”
Similarly, there is no strict timeline, but firms must be able to demonstrate a reasonable inquiry into the origin of funds. For complex or high-value transactions, this might mean looking back several years or tracing through multiple layers of transactions.
The extent of how far back you need to go and which monies to investigate further depends on your risk assessment and deploying your risk-based approach. The SRA’s line here is “You need to go back as far as is needed to build a clear picture”. Keep these two questions in mind:
-Is this consistent with what I know about the client?
-Do I have information that makes me suspicious that criminal property is involved?
Putting in place an arbitrary policy (e.g. checking six month bank statements) could risk missing more serious issues.
#### 10. “What if a client received a gift (e.g., £10k) from a foreign relative – how much should we check?”
£10k is probably in the range of “street level” money laundering where property transactions become attractive. But it is important to recognise that is no de minimis threshold within the regulations or POCA. The firm should verify the identity of the third party (relative) and check the source of the funds, especially if the amount is significant in the context of the transaction. The threshold for what’s “significant” may vary based on the firm’s risk appetite and policies.
The LSAG guidance addendum published December 2023 confirms where it becomes known that the client has received funds for a transaction from a third party, you should also seek to understand and obtain evidence relating to the third party’s underlying source of funds. The extent to which you should obtain, review and evidence third-party source of funds is dependent upon the risk profile of the client or matter.
#### 11. “Can we rely on documentation for long-term clients?”
Yes, if the client’s circumstances have not changed significantly, previous documentation can often suffice. However, it’s important to reassess the situation regularly to ensure it remains compliant with current regulations and that nothing material has changed. You would still be expected to conduct a risk assessment on the matter i.e. the particular transaction.
#### 12. “What to do with complex structures, including overseas companies?”
**It is important to take a thorough risk-based approach**. Enhanced due diligence (EDD) is typically required for higher-risk situations. Complex corporate structures involving offshore jurisdictions are a known method of disguising the true origins of funds. CDD also includes verifying the beneficial owners and understanding the nature of the business. Jurisdictions with limited transparency increase the need for more thorough due diligence. Always document your findings and decision-making process.
#### 13. “Can someone other than a director act on behalf of the company?”
Generally, only authorised individuals, like directors, can act on behalf of a company. However, in some cases, others may act with specific authorisation, for example, General Counsel. Due diligence is crucial to verify their authority which is also in keeping with the Code of Conduct requirement to identify your client.
#### 14. “Can we work with clients who are not yet ROE-registered?”
The Register of Overseas Entities was established to improve the transparency of UK property owned by offshore corporations and trusts. Firms can work with offshore clients, but if there is a ROE trigger then the firm would have to flag up the obligation to register. Overseas entities that do not register will face sanctions such as daily fines and are not able to transact with their land or property, including buying, selling, transferring, leasing and borrowing. There is no requirement to act as a verification agent or guide them through the registration process.
#### 15. “Is there an expectation that the SRA will enforce more rigorously due to increased fining powers?”
With increased fining powers, the SRA is likely to take a stricter stance on AML compliance, reinforcing the need for firms to maintain high standards. We have already seen the level of fines climbing steeply in scale and regularity, and there is no sign of this stopping. The recent consultation on financial penalties suggests that the regulator is committed to using fines as an enforcement tool.
#### 16. “How often should we conduct independent audits?”
The frequency depends on the firm’s size, risk profile, and complexity. For most, an independent audit conducted every 1-2 years would be considered good practice for ensuring ongoing compliance. Triggers for more frequent audits could include merging with another firm, taking on a new area of law within scope of the Regulations or significant changes to the underlying AML legislation.
#### 17. “What is your top tip for compliance?”
JB: Take a proactive approach: regularly review and update AML policies, provide ongoing staff training, and perform regular internal audits to identify and address any weaknesses. Don’t wait for the SRA letter to arrive notifying you of a visit. Act like they are coming next week!
HH: Maintain an inquiring mind and stay curious. Document everything meticulously. Remember, compliance isn’t a one-off task—it’s an ongoing process. Continuously review, reflect on, and refine your practices to ensure you’re as compliant as possible at all times.
---
### Biometric ID checks you can rely on
Redbrick’s[ legal case management software](https://redbricksolutions.co.uk/what-we-do/) can provide real-time biometric identity checks from our seamless integration with [Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/).
We understand the increasing demands on law firms to comply with anti-money laundering regulations. Our legal conveyancing software offers a fast, efficient, and reliable solution, streamlining ID checks to ensure compliance with ease.
[**Discover more about Redbrick**‘**s integration with Thirdfort**](https://redbricksolutions.co.uk/partners/thirdfort/)
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal practice management, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Market leader releases latest version of progressive legal case management software](https://redbricksolutions.co.uk/market-leader-releases-latest-version-of-progressive-legal-case-management-software/)
**Published:** November 17, 2025
**Author:** Freya Armstrong
**Content:**
# Redbrick Solutions deliver enhanced performance and new seamless searches.
This week, we’re excited to announce the newest version of Redbrick Solutions’ intuitive [legal case management software](https://redbricksolutions.co.uk/what-we-do/ "Conveyancing Case Management"). Packed with new integrations, features and enhancements, this update is designed to support our clients in delivering exceptional legal services with increased ease and efficiency.
## The software’s new headline features include:
- **tmSearches Integration:** Users can now order searches, view property plans and change boundaries within Redbrick. Search results are delivered directly back into Redbrick, eliminating manual entries and the need to switch between systems.
- **Speed Optimisation:** Users will notice improved responsiveness and speeds throughout Redbrick, delivering enhanced performance and efficiency.
- **Klyant Legal Accounts:** Further enhancements to the integration between Klyant and Redbrick to deliver a quicker and simpler transaction.
- **Default Folders:** Users can now automatically sort imported documents into folders with our enhanced default tagging.
- **Quick Search Options:** Improvements to the quick search functionality allow users to define which areas of the matter need searching for.
- **Interface Customisation:** Users can now personalise their Redbrick experience by selecting standard colour presets or selecting a custom colour.
- **eDRS Submission Receipts:** Automatic generation of an eDRS receipt into the documents screen.
- **And many more!**
As part of Redbrick Solutions’ unique business model, existing clients receive the latest version of Redbrick’s legal case management software at no extra cost along with ongoing support and training.
## **Jo Hodges, Sales & Marketing Director of Redbrick Solutions, comments,**
*“With this update, we continue our commitment to meaningful innovation. We’re bringing smarter tools, cleaner workflows, and future ready technology directly into the hands of the firms that rely on us. Our goal is simple and consistent: deliver dependable technology that helps legal teams thrive. This new version strengthens the core product functionality and introduces features that save time without adding complexity”*
### For more information about Redbrick Solutions’ innovative legal case management software and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact/ "Contact Sales") or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/ "Request A Software Demonstration").
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [DP Conveyancing Move to Redbrick Cloud: How Switching Transformed the Way They Work](https://redbricksolutions.co.uk/dp-conveyancing-move-to-redbrick-cloud-how-switching-transformed-the-way-they-work/)
**Published:** November 25, 2025
**Author:** Freya Armstrong
**Content:**
## “Switching to Redbrick Cloud has transformed the way we work.”
DP Conveyancing have recently moved their case management system to [Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/ "Streamline Your Law Firm with Redbrick’s Cloud Based Legal Case Management"), Redbrick Solutions’ secure, fully managed cloud hosting service.
After reviewing their previous provider, the firm found that **Redbrick Cloud offered a far more cost-effective, efficient, and reliable solution**, with the added benefit of being fully supported by the same trusted team that delivers their [Redbrick Case Management system](https://redbricksolutions.co.uk/what-we-do/ "Redbrick Case Management system").
**Dawn Pickett, Managing Director, DP Conveyancing** commented**:**
*“The transition to Redbrick Cloud was seamless. The level of service we received was exceptional, everything was handled quickly and professionally. Not only have we seen significant cost savings, but performance and reliability have also greatly improved. Having one provider for both our case management and hosting gives us real peace of mind.”*
#### The move to Redbrick Cloud means DP Conveyancing can now enjoy:
- A **fully managed and secure cloud environment**, optimised for legal professionals
- **Improved performance and system reliability**
- **Lower ongoing costs** compared to their previous hosting provider
- **End-to-end support** from the Redbrick team
[Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/ "Redbrick Cloud") delivers a secure, flexible, and fully managed hosting solution designed specifically for law firms. Hosted in the UK and maintained by experienced IT specialists, it provides clients with peace of mind, improved efficiency, and a futureproof platform for their legal operations.
**Jo Hodges, Director of Redbrick Solutions**, commented:
*“We’re delighted that DP Conveyancing have chosen to move to Redbrick Cloud. Many firms are seeking simpler, more affordable, and more secure hosting options, and Redbrick Cloud provides exactly that. Our goal is to ensure firms can focus on delivering excellent client care while we take care of the technology behind the scenes.”*
Redbrick Cloud continues to attract interest from law firms across the UK who are seeking **reliable, cost-effective cloud solutions** backed by the trusted Redbrick support team.
[Contact us](https://redbricksolutions.co.uk/contact/ "Contact Sales") today to learn more, or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/ "Request A Software Demonstration") to see Redbrick Cloud in action.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [A Strong Start to the Year Celebrating Our Award Nominations](https://redbricksolutions.co.uk/a-strong-start-to-the-year-celebrating-our-award-nominations/)
**Published:** March 13, 2025
**Author:** Chloe Cragg
**Content:**
2025 has already been a year of recognition, with several award nominations to our name!
We’ve been selected as a finalist for not just one, but two nominations at this year’s [SME Leicestershire & Rutland Business Awards](https://eventsandpr.co.uk/sme-leicestershire-business-awards/). The SME Leicestershire & Rutland Business Awards offer an exciting opportunity to support and share the profile of industrious, hard-working, and enterprising SMEs locally.
We’re in the running for the Rutland Business of the Year and Service Excellence categories, and we couldn’t be prouder. The two nominations highlight the passion and expertise of our exceptional team, who are devoted to delivering outstanding support to our new and existing clients and driving innovation in [legal case management software](https://redbricksolutions.co.uk/what-we-do/).
**Jo Hodges, Sales & Marketing Director at Redbrick Solutions, comments,**
*“At* [*Redbrick Solutions*](https://redbricksolutions.co.uk/)*, our goal is to deliver user-friendly and innovative legal case management solutions to progressive law firms. We are thrilled to have our expertise recognised with the SME Leicestershire & Rutland Business Award nominations, made possible only through the dedication of our incredible team.*
*We are also delighted to have been shortlisted for the* *Modern Law Awards and British Conveyancing Awards – a fantastic start to the year!”* Here’s to celebrating what we’ve accomplished so far – the hard work and the dedication.
For more information about Redbrick Solutions’ [legal practice management software](https://redbricksolutions.co.uk/what-we-do/) and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact/), [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/), or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
[](https://redbricksolutions.co.uk/who-we-are/)
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [A Redbrick Q&A with Aaron Hook: The Role of Technology in Modernising Conveyancing](https://redbricksolutions.co.uk/a-redbrick-qa-with-aaron-hook-the-role-of-technology-in-modernising-conveyancing/)
**Published:** April 28, 2025
**Author:** Freya Armstrong
**Content:**
Technology has the potential to transform how law firms handle conveyancing, and at [Redbrick Solutions](https://redbricksolutions.co.uk/), Aaron Hook is at the forefront of helping firms make that transition. In this conversation, Aaron shares their approach to understanding the unique needs of law firms, the challenges they often face, and how Redbrick’s flexible software fits into the bigger picture.
#### **1. Can you tell us a bit about your role at Redbrick Solutions and what a typical day looks like for you?**
AH: I am the Business Development Manager at Redbrick Solutions and genuinely enjoy every day in my role. I am responsible for securing and onboarding new clients to Redbrick, including firms looking to expand into new areas. I aim to identify solutions to common challenges faced by law firms, and thanks to Redbrick’s remarkable flexibility, this is often easily achieved. I frequently demonstrate Redbrick’s capabilities to prospective clients and support them through the transition from their existing system to ours.
#### **2. What do you enjoy most about working with law firms and helping them improve their conveyancing processes?**
AH: I really like to solve problems. Almost every firm I speak to has the potential to enhance their efficiency, and when their work is billed on a fixed fee basis, it becomes essential to maximise that efficiency. Redbrick achieves this by pre-populating data, utilising advanced workflows to handle menial tasks, and automatically updating clients, in addition to a wide array of other features.
####
**3. How do you help firms identify the right solutions for their specific needs?**
AH: Each firm operates differently, so my role is to understand their unique processes and tailor Redbrick to meet their specific needs. Many firms still rely on manual processes, such as dealing directly with HMRC and the Land Registry, printing and sending documents for wet signatures, and writing details on every letter. All of these tasks can be streamlined and completed within Redbrick, significantly enhancing both efficiency and compliance.
####
**4. What are some of the key challenges law firms face with conveyancing software today, and how does Redbrick address them?**
AH: Most [case management systems ](https://redbricksolutions.co.uk/what-we-do/)are designed with a structure that requires law firms to adapt to their predefined workflows and systems. In contrast, Redbrick is built to work around each client’s needs. It offers a fully bespoke solution, where each client’s database is unique. This provides far greater freedom and flexibility, allowing clients to make the most of our best features.
#### 5. Are there any new trends in the legal tech space that law firms should be aware of?
AH: Redbrick are forward thinkers when it comes to technology. We make excellent use of our skilled development team to continuously push the boundaries of what’s possible with tech. Our impressive API capabilities allow data to be pushed directly into Redbrick without the client needing to type anything. Combined with advanced, conditional logic within documents, firms often find they hardly need to type at all!
#### 6. What’s the most rewarding feedback you’ve received from a client?
AH: After each demonstration, I send out a demo feedback form and I often receive high praise, which is always wonderful to see! A number of firms I’ve onboarded have shared that Redbrick has been life-changing for them, and they’re truly grateful for the difference it has made to their daily operations. It’s incredibly rewarding to know I’ve had such a positive impact!
#### 7. How does Redbrick stay ahead in terms of innovation and client support?
AH: Our client support is second to none. Each of our customers has a dedicated account manager who provides ongoing assistance and support throughout their journey with Redbrick. We’ve been nominated for several awards in recognition of our client care, and it continues to improve. In terms of development, we have a dedicated webpage where clients can suggest new features. These suggestions are voted on, and the most highly rated features are forwarded to our development team. This approach has led to client-driven development, resulting in a dynamic, ever-evolving system that continually improves over time.
#### 8. If a firm is hesitant about adopting new technology, how do you help them overcome that?
AH: It’s only natural to feel hesitant when adopting new technologies, but rest assured, it will be one of the best decisions they make. Although change can sometimes be challenging, it is the positive changes that make a real impact, streamlining processes and tasks, and ultimately reducing the time spent managing a file.
#### 9. What sets Redbrick Solutions apart from other conveyancing software providers?
AH: Our support is second to none, complemented by our company ethos of continuous improvement. In the short time I’ve been at Redbrick, I’ve witnessed some incredible developments, and it only keeps getting better, meaning our clients receive excellent value for money!
#### 10. What do you enjoy doing outside of work?
I rarely take a moment to relax outside of work. I race motorbikes, go rock climbing, and play and write music. I like to fill every minute of my day with activities that excite me or help me grow as a person. You can never stop learning!
If you’d like to see how Redbrick Solutions could help your firm, feel free to [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/) with Aaron.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Redbrick Solutions Win Big at the SME Business Awards: A Testament to Our Values and Client-Centered Service](https://redbricksolutions.co.uk/redbrick-solutions-win-big-at-the-sme-business-awards-a-testament-to-our-values-and-client-centered-service/)
**Published:** May 21, 2025
**Author:** Freya Armstrong
**Content:**
Conveyancing case management specialists, Redbrick Solutions, were honoured with Gold for Business of the Year and Silver for Service Excellence at the recent Rutland and Leicestershire [SME Business Awards. ](https://eventsandpr.co.uk/sme-national-business-awards/)
The SME Business Awards celebrate the achievements of small and medium-sized enterprises across the UK, recognising businesses that demonstrate innovation, strong leadership, excellent customer service and outstanding growth.
These awards aren’t just milestones; they consolidate the years of care, effort and belief that have gone into building Redbrick into a business with strong values, a brilliant team and a clear focus on delivering real value to our clients in the legal sector.
The judges recognised our commitment to innovation and client-focused service, highlighting how our tailored support truly sets us apart in a competitive field.
As county winners, we are now excited to take our entry forward to the national SME Awards in London, where we’ll continue to showcase the passion and dedication behind everything we do at Redbrick.
**Why This Recognition Means So Much**
The Silver award for Service Excellence reflects something we’ve always prioritised: service. For us, service isn’t just about solving issues when they arise. It’s about being present, proactive and genuinely committed to our clients’ success. We do this by providing each client with a dedicated Business Consultant who gets to know their firm, understands their goals, and offers consistent, tailored support. We listen carefully, act on feedback, and shape our case management solutions around what our clients truly need. That’s how we build real partnerships and deliver a service that makes a difference.
**A Quiet Commitment to Quality**
Redbrick Managing Director, Martin MacDuff, puts it perfectly:
“We have, for years, quietly been building our team, our products and services and our customer base all quite modestly and carefully picking the right people and some of the best law firms in the land. Our heart is in everything we do and our determination to deliver the best product to the best firms is relentless.”
That quiet, consistent focus on quality has helped us build something sustainable and trusted. We’ve grown by listening, refining and staying committed to what matters most: our clients.
**Putting Redbrick Client Needs First**
We’re proud to do things differently, we take the time to understand your business, tackle challenges head-on and provide practical support when it’s needed most. But don’t just take our word for it. Here’s what our clients have to say:
*“We have been a client of Redbrick Solutions for 10 years now. They are a fantastic company to work with. Our account manager Sam Jones is exceptional, her client care is fantastic, and she is always on hand to support us. Cheers to 10 years Redbrick.” –* Jo Clay, Director of JC Lawyers
What truly sets us apart is how we continually develop our conveyancing case management software. We talk to our clients, gather their feedback, and design solutions that put their needs first. This collaborative approach ensures our software evolves in ways that help clients work more efficiently, stay compliant with the legal sector’s complex regulations, deliver better outcomes, and grow with confidence.
Here’s what one of our clients has to say:
*“Redbrick are a forward-thinking company who listen to their customers to provide, not only a fantastic product/service, but amazing support and training so that customers can get the best out of the system.*
*With continual updates and improvements, the system seamlessly transmissions through the many changes that face the conveyancing profession.*
*Customer feedback is not just listened to; it is acted upon and furthered to really make you feel like your voice matters.” –* *Ben Birkett*
**A Team Effort Worth Celebrating**
These awards are a reflection of our entire team. From development and business consultants to our implementation and marketing teams, everyone at Redbrick plays a part in creating something we can be proud of.
We also want to thank our clients. Your trust, feedback and support have helped shape who we are. We’re proud to work alongside some of the UK’s most respected law firms, and we don’t take those partnerships for granted.
**Looking Ahead for Redbrick**
We’ll keep building, listening and evolving. Great service, evolving case management solutions and strong client relationships aren’t just aspirations; they’re part of how we work every day.
If you’re looking for a partner who genuinely cares about your firm’s growth and success, we’d love to start a conversation.
Interested to learn more about Redbrick? [Book a demo here ](https://redbricksolutions.co.uk/book-a-demo/)
[](https://redbricksolutions.co.uk/who-we-are/)
**Categories:** Redbrick News
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Boardroom to the Boathouse: A Day at Henley 2025 ](https://redbricksolutions.co.uk/boardroom-to-the-boathouse-a-day-at-henley-2025/)
**Published:** July 8, 2025
**Author:** Freya Armstrong
**Content:**
It was a real pleasure to come together with our Redbrick Solutions team, partners, clients and colleagues at this year’s Henley Royal Regatta. Set within the beautiful surroundings of The Hidden Garden, the day offered a welcome opportunity to step back from the usual pace, enjoy time together, and celebrate the strength of the relationships that drive our work forward.
We spent the afternoon enjoying great food, a glass (or two) of champagne, and plenty of conversation, all against the unmistakable backdrop of Henley-on-Thames. The buzz of the races, the sunshine, and the relaxed setting made it easy to unwind and catch up with both familiar and new faces.
At Redbrick, we know that great partnerships are not built in meeting rooms alone. Taking time out like this with our team and valued partners is part of how we stay connected, aligned, and inspired. It is often in these shared moments that the best ideas and conversations begin.
Thank you to everyone who joined us and helped make the day what it was. Whether it was your first time at Henley or you are a seasoned regular, we hope you enjoyed the experience as much as we did.
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [Enhance AML Processes Seamlessly with Redbrick Solutions and Thirdfort](https://redbricksolutions.co.uk/enhance-aml-processes-seamlessly-with-redbrick-solutions-and-thirdfort/)
**Published:** July 24, 2025
**Author:** Freya Armstrong
**Excerpt:** "Integrating Thirdfort with Redbrick Solutions has benefited our conveyancing process from start to finish. Using Thirdfort has removed the manual aspect of Anti-Money Laundering checks and source of funds, allowing clients to complete everything via the mobile app. Once the invitation is sent through the milestones in our Redbrick case management, the team can focus on other tasks instead of manually downloading and uploading clients’ ID documents and proof of address. The app allows clients to upload everything themselves, and any queries are handled by Thirdfort. Once the check is complete, it imports into Redbrick, removing the manual element we had previously."
**Content:**
[Arrow Conveyancing](https://www.arrowconveyancing.co.uk/) is a family-run business, specialising exclusively in conveyancing; they pride themselves on delivering services to the highest of standards.
Integrating [Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/) within [Redbrick](https://redbricksolutions.co.uk/what-we-do/)’s legal case management software came from the need to improve their AML process, which was largely manual and time-consuming. Clients often misunderstood instructions or submitted unclear ID documents, leading to delays and increased admin. Staff found reports difficult to interpret and limited if clients couldn’t provide more detail. As well as a more efficient, user-friendly solution, ensuring it met HMLR Safe Harbour standards was also of high importance.
**Megan Fisher, Operations Manager at Arrow Conveyancing, comments,**
*“Integrating Thirdfort with Redbrick Solutions has benefited our conveyancing process from start to finish. Using Thirdfort has removed the manual aspect of Anti-Money Laundering checks and source of funds, allowing clients to complete everything via the mobile app. Once the invitation is sent through the milestones in our [Redbrick](https://redbricksolutions.co.uk/what-we-do/) case management, the team can focus on other tasks instead of manually downloading and uploading clients’ ID documents and proof of address. The app allows clients to upload everything themselves, and any queries are handled by [Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/). Once the check is complete, it imports into Redbrick, removing the manual element we had previously*.*“*
[Arrow Conveyancing](http://Arrow%20Conveyancing) reported the following changes in their firm since implementing their new AML process, with Megan adding, “*Gamechanger. We’ve completely automated our AML and client onboarding—saving hours, improving accuracy and enhancing the client experience*.”
**Client Experience**
Clients feel more confident using open banking and mobile uploads, leading to better satisfaction and trust.
**Accuracy & Organisation**
Reports are easier to interpret and automatically stored, reducing errors and improving turnaround times.
**Efficiency & Cost Savings**
Manual tasks have been halved, freeing staff time and cutting admin overheads.
**Improved Onboarding**
Onboarding times significantly reduced, with clients able to complete compliance checks on the same day.
[Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/)’s integration with [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) makes it easy for you to get the information you need to get it done. Instead of struggling with paperwork, clients can complete ID verification and Source of Funds in Thirdfort’s app in minutes, and the reports are instantly available on the Redbrick case management platform. No phone calls, printers, or parking, just one simple user journey.
For more information, please visit [thirdfort.com](https://www.austinandcarnley.co.uk/) or [redbricksolutions.co.uk](https://redbricksolutions.co.uk/).
**The complete legal conveyancing case management software solution**
Redbrick’s software has been specifically designed to be user-friendly, featuring an intuitive interface familiar to all legal professionals. We have been in the industry for over 20 years and have won multiple awards, so you can have peace of mind knowing that you have a trusted partner by your side.
We deliver all of the functionality and integrations you would expect from a first-rate legal case management supplier, including HM Land Registry e-DRS with digital AP1s, a secure document portal, electronic signatures, two-way Outlook integration, SDLT, and of course Thirdfort’s ID, AML and Source of Funds checks.
**Who are Thirdfort?**
Thirdfort’s client due diligence platform protects regulated professionals, and their clients, from fraud and money laundering.
They help more than 1,500 businesses keep moving in a world of ever-changing regulations and rising fraud.
Their platform combines automated ID verification, anti-money laundering and Source of Funds checks to make client due diligence simple and secure.
**Thirdfort & Redbrick Integration**
Thirdfort’s integration with [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) makes it easy for you to get the information you need to get it done. Instead of struggling with paperwork, clients can complete ID verification and Source of Funds in Thirdfort’s app in minutes, and the reports are instantly available on the Redbrick case management platform. No phone calls, printers, or parking, just one simple user journey.
Discover how your firm can manage conveyancing matters digitally with Redbrick Solutions conveyancing case management by [downloading our brochure](https://redbricksolutions.co.uk/?p=23149) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, anti money laundering, property technology, aml, conveyancing, thirdfort
---
### [Redbrick: Solving Pain Points in Conveyancing for Buyers, Sellers, and Solicitors](https://redbricksolutions.co.uk/redbrick-solving-pain-points-in-conveyancing-for-buyers-sellers-and-solicitors/)
**Published:** July 29, 2025
**Author:** Freya Armstrong
**Content:**
Buying or selling a property should be an exciting milestone. Sadly, for most people, it’s anything but. Patchy communication, endless paperwork, and constant chasing can quickly turn the experience into a source of stress and confusion for both clients and solicitors.
While most clients expect contracts to be exchanged within [88 days of an accepted offer](https://todaysconveyancer.co.uk/completion-month-longer-than-buyers-expect/#:~:text=Respondents%20said%20the%20lack%20of,leads%20to%20uncertainty%20and%20frustration.), the reality is far slower, with the actual average sitting at 124 days.
At Redbrick, we believe the conveyancing process can and should be faster, clearer and more client friendly. That’s why we’ve developed software designed to simplify the property journey for everyone involved.
In this blog, we explore some of the most common frustrations faced by buyers, sellers and solicitors, and how Redbrick can help ease the pressure, improve compliance, and keep things moving in the right direction.
### 1. Poor Communication
**The Frustration:**
Buyers and sellers are often left in the dark. Updates are inconsistent, responsibilities unclear, and silence all too common. With solicitors and conveyancers juggling multiple matters, it’s no surprise that communication frequently slips through the cracks.
In fact, [40.61%](https://todaysconveyancer.co.uk/completion-month-longer-than-buyers-expect/#:~:text=Respondents%20said%20the%20lack%20of,leads%20to%20uncertainty%20and%20frustration.) of home-movers cite “communications between parties” as the most challenging part of the conveyancing process, while [39.47%](https://todaysconveyancer.co.uk/completion-month-longer-than-buyers-expect/#:~:text=Respondents%20said%20the%20lack%20of,leads%20to%20uncertainty%20and%20frustration.) say chasing updates leads to confusion and uncertainty.
**The Redbrick Solution:**
Our purpose-built client portal gives everyone full visibility. Clients can track their case, complete questionnaires, and access or return documents all in one secure place. Third parties, such as estate agents, can view relevant matters and switch between them easily. Automated email and SMS updates keep clients informed without increasing your team’s workload.
### **2. Repetition of Information**
**The Frustration:**
Clients are regularly asked to provide the same details such as identification documents, property information, and personal preferences at multiple stages of the transaction. This not only wastes time but increases the chance of errors. For clients, it feels clunky and outdated. For solicitors, it’s an inefficient use of resources.
**The Redbrick Solution:**
Redbrick captures client information once and reuses it intelligently throughout the transaction. Whether you’re producing internal documents, submitting them to HMRC or integrating with the Land Registry, data is automatically pre-populated. Custom client questionnaires feed directly into the platform, reducing manual work and increasing accuracy. The result is a smooth, streamlined experience for everyone involved.
### **3. Lack of Transparency and Visibility**
**The Frustration:**
What is causing the delay? Has the buyer withdrawn? Has the contract been signed? A lack of transparency creates uncertainty, speculation and stress for clients, who often feel compelled to chase their solicitors by phone or email. This not only adds significant time but also increases the administrative burden on solicitors, further slowing the process.
**Redbrick Solution:**
Redbrick ensures transparency at every stage. Internal teams, with the appropriate permissions, can view case progress in real time, helping ensure tasks stay on track. Clients also have access to a portal where they can find up-to-date information themselves, reduce unnecessary contact and give them greater peace of mind.
### **4. Delays from Manual Processes**
**The Frustration:**
Too many firms still rely on manual processes: posting forms, re-entering details into multiple systems, waiting days for wet signatures. These outdated steps create friction, missed deadlines, and avoidable stress for both clients and teams.
**The Redbrick Solution:**
Redbrick replaces slow, manual tasks with smart automation. Documents are pre-populated to avoid duplication. E-signature tools speed up approvals. Conditional logic ensures clients only see questions relevant to their case. The result? Less admin, fewer bottlenecks and more time to focus on client service.
### **5. Missed Deadlines and Constant Chasing**
**The Frustration:**
Clients often feel like they are the ones doing all the chasing. “Has the search come back?” “Where are we with the mortgage?” “Has the contract been sent?” The lack of clear visibility leads to growing frustration, damages trust, and results in more interruptions for solicitors.
**The Redbrick Solution:**
Redbrick gives clients a clear task list that shows what has been completed and what still needs action. This list is fully customisable to your firm’s process. Every step is recorded in the document’s history, creating a transparent audit trail. No more second-guessing or repeated follow-ups. Just clarity, confidence, and consistent progress.
### **6. Lack of Mobile-Friendly Access**
**The Frustration:**
In a world where everything from banking to booking holidays happens on a phone, being tied to a desktop to manage a property transaction feels outdated. Clients expect flexibility and ease of access.
**The Redbrick Solution:**
Redbrick’s mobile-friendly portal gives clients access to everything they need, wherever they are. Whether they’re signing documents, uploading files, or checking for updates, they can do it all from their phone or tablet. It’s secure, intuitive, and built for today’s fast-paced lifestyles.
### Challenges sound familiar?
If these challenges sound all too familiar, it’s time to explore a better way. Redbrick is built to streamline firms’ workflows, reduce admin, and deliver the clarity and efficiency today’s clients expect. Book a demo to see how Redbrick can help your firm work smarter, communicate better, and complete transactions faster.
👉 Book your Redbrick [demo](https://redbricksolutions.co.uk/book-a-demo/) today
**Categories:** Blog
**Tags:** conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology, conveyancing
---
### [From Paperwork to Precision: Transforming Source of Funds Processes](https://redbricksolutions.co.uk/from-paperwork-to-precision-transforming-source-of-funds-processes/)
**Published:** September 16, 2025
**Author:** Freya Armstrong
**Excerpt:** ‘If you're not using any form of open banking data delivery, use it. It's a no-brainer. The Redbrick and Armalytix integration ticks so many boxes, and it will save you so much time.’
**Content:**
[Prosperity Law](https://prosperitylaw.com/ "Prosperity Law"), recognised as one of the best law firms in the North West for a wide variety of legal disciplines, offer a client centric approach that delivers straightforward, practical and cost effective legal advice. Ensuring a high-quality service that meets each individual client’s needs is paramount to their company values.
The decision to implement [Armalytix](https://redbricksolutions.co.uk/partners/armalytix/ "<strong>Armalytix</strong>") alongside their existing [case management solution](https://redbricksolutions.co.uk/what-we-do/) from Redbrick Solutions, was driven by the need to streamline their source of funds process and to provide longevity of their fast, high-quality service.
**Warren Kaye; Head of Residential Property at Prosperity Law, comments**
*‘The biggest impact it’s had is that by us having the ability to get on top of source of funds checks early in the transaction, we’re no longer chasing our tails. We’re able to be ready ahead of everybody else, and having Armalytix in our toolkit helps us to stay in front.’*
Since implementing the new source of funds process, utilising the [Armalytix](https://redbricksolutions.co.uk/partners/armalytix/ "<strong>Armalytix</strong>") integration, Prosperity Law reported positive changes both internally and externally, with Warren adding, *‘If you’re not using any form of open banking data delivery, use it. It’s a no-brainer. The Redbrick and Armalytix integration ticks so many boxes, and it will save you so much time.’*
Some of the many benefits Prosperity Law have seen include;
#### **In-Depth Reporting with Visual Clarity**
Improved turnaround times due to clear and concise reporting. Colour coding, graphs and breakdowns enable staff to quickly pinpoint key information and concentrate on the relevant details.
#### **Efficiency & Organisation**
A simplified request process, direct case linking and automatic report storage enhanced staff productivity and removed the manual tasks involved with their source of funds process.
#### **Client Experience**
The user-friendly interface provides opportunity for checks to be completed on the same day, enhancing client experience, confidence and trust as well as reducing onboarding times.
#### **Compliance Confidence**
Peace of mind to know that all checks, even the financially complicated ones, have been fully covered and completed. **Audits carried out with ease**.
Armalytix’s integration with [Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/ "Redbrick Solutions") makes it easy for you to get the information you need. No more struggling with paperwork; clients can complete source of funds checks through [Armalytix](https://redbricksolutions.co.uk/partners/armalytix/) with ease, and the reports are instantly available within Redbrick’s [case management software](http://redbricksolutions.co.uk/what-we-do/ "case management software").
**Warren Kaye continues,**
*‘I believe half of the success of the integration comes from the ease of use for the end user. If our clients didn’t find it easy to use, they wouldn’t use it. And if we didn’t find it easy to use, we wouldn’t use it. So, to me, the fact that both parties use it successfully tells its own story.’*
#### **Who are Redbrick Solutions?**
[Redbrick Solutions](http://who%20we%20arehttps://redbricksolutions.co.uk/who-we-are/) legal case management software has been specifically designed to be user-friendly, featuring an intuitive interface familiar to all legal professionals.
We pride ourselves on delivering all of the functionality and integrations you would expect from a first-rate legal software supplier, including fully customisable workflows, HM Land Registry e-DRS with digital AP1s, a secure online document portal, electronic signatures, online client questionnaires, bespoke reports, two-way Outlook integration, legal accounts, SDLT, biometric AML and source of funds checks.
Redbrick have been conveyancing experts for over 20 years and have won multiple awards, so you can have peace of mind knowing that you have a trusted partner by your side.
Discover how your firm can manage conveyancing matters digitally with Redbrick Solutions by [downloading our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [requesting a software demo](https://redbricksolutions.co.uk/book-a-demo/).
#### **Who are Armalytix?**
[Armalytix](https://redbricksolutions.co.uk/partners/armalytix/ "<strong>Armalytix</strong>") is a multi-award winning intelligence firm giving market-leading professionals precision client information to make the right investigation, AML and affordability decisions. Using powerful modular components, best-in-class customer service and superior risk protection, they provide seamless customer journeys to give professionals exactly what they need to streamline their own processes and deliver the best possible results.
**Categories:** Blog
**Tags:** case management software, legal case management system, case management software for lawyers, source of funds processes, conveyancing software
---
### [Leading case management provider launches Redbrick Legal AI to transform legal efficiency](https://redbricksolutions.co.uk/leading-case-management-provider-launches-redbrick-legal-ai-to-transform-legal-efficiency/)
**Published:** October 15, 2025
**Author:** Freya Armstrong
**Excerpt:** Fully integrated within the Redbrick Case Management System, the new Legal AI module introduces powerful automation tools that summarise documents, draft communications, and proofread text, saving law firms valuable time and reducing administrative burden.
**Content:**
[Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are "Redbrick Solutions"), a leading provider of legal case management software to UK law firms, has announced the launch of [Redbrick Legal AI](https://redbricksolutions.co.uk/products/redbrick-legal-ai/ "Redbrick Legal AI"), designed to streamline everyday legal workflows, improve accuracy, and enhance client care.
Fully integrated within the [Redbrick Case Management System](https://redbricksolutions.co.uk/who-we-are/ "Redbrick Case Management System"), the new AI module introduces powerful automation tools that summarise documents, draft communications, and proofread text, saving law firms valuable time and reducing administrative burden.
“Our mission has always been to help firms work more efficiently and deliver exceptional client care,” said **Jo Hodges, Sales and Marketing Director at Redbrick Solutions**. “The addition of AI into Redbrick’s platform marks a natural evolution, giving firms intelligent tools that support, not replace, their legal expertise.”
# **Smarter Workflows for Modern Law Firms**
Redbrick Legal AI has been developed specifically for the legal sector, ensuring reliability, accuracy, and compliance. Key features include:
- **Document Summarisation:** Quickly extract key points from lengthy documents.
- **Communication Drafting:** Generate clear, professional correspondence in seconds.
- **Proofreading and Accuracy Checks:** Maintain consistency and eliminate errors across all client communications.
By integrating these tools directly into existing workflows, Redbrick Legal AI enables firms to **deliver faster turnaround times, improve document quality, and strengthen client relationships**, all while maintaining the highest standards of professional care.
“We’ve built Redbrick Legal AI to work quietly in the background, doing the heavy lifting so lawyers can focus on high value work,” added Jo. “It’s about giving firms back their time and helping them deliver better outcomes for their clients.”
**Built for Seamless Integration** Unlike standalone tools, Redbrick Legal AI is fully embedded within the Redbrick Case Management System. There’s no need for separate logins or data migration, firms can start benefiting from AI driven efficiencies immediately, within a secure and compliant environment.
# **About Redbrick Solutions**
[Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) provides award winning legal case management software to hundreds of UK law firms, helping them streamline processes, enhance compliance, and improve profitability. With a client centred approach and continuous innovation, Redbrick Solutions remains a trusted technology partner for modern law practices.
For more information or to request a demo of the new AI Module, click [here.](https://redbricksolutions.co.uk/book-a-demo/)
**Categories:** Redbrick News
**Tags:** legal technology, legal software, case management software, legal case management system, Legal AI
---
### [Making the Switch: How to Evaluate and Implement the Right Legal Case Management Software](https://redbricksolutions.co.uk/how-to-evaluate-and-implement-the-right-legal-case-management-software/)
**Published:** November 10, 2025
**Author:** Freya Armstrong
**Content:**
In today’s fast-paced legal industry, choosing [legal case management software](https://redbricksolutions.co.uk/what-we-do/ "legal case management software") isn’t purely a technology decision. For many law firms it’s a strategic one, as implementing the right software can transform productivity, streamline client communication, enhance client satisfaction and improve profitability.
But making the switch to a new provider or implementing legal software for the first time can seem daunting and overwhelming, and you’re left asking, “*How can I be sure I’m making the right choice for our firm’s long-term success?”*
We’ve created **‘Empowering Law Firms: A Comprehensive Guide to Choosing Legal Case Management Software’** to help you address that question. Whether you may be proactively planning for your future growth, reacting to current inefficiencies or just curious about what other solutions are on the market, our guide provides a clear, step-by-step approach for legal professionals to navigate the process.
## **A Framework for Confident Decision Making**
1. Assess your Firms Infrastructure
2. Define your Key Goals and Requirements
3. Evaluate and Shortlist Providers
4. Maximise your Software Demonstrations
## **Remove Uncertainty and Enhance Clarity**
To make the process even easier, the guide includes a pre-made checklist to help you with setting clear requirements as well as comparing providers. By using the checklist, you can make your decision based on clear information, not guesswork.
- Identify non-negotiable features and functionality
- Prepare targeted questions for software demonstrations
- Shortlist up to three providers and compare them side by side
- Keep track of integrations, support options and pricing
By taking the time to plan, being well-equipped with the right questions in your software demonstrations and being able to compare your shortlisted providers with ease, your firm can be confident in implementing software that aligns with its unique needs.
[**Download your FREE copy of the guide and checklist here**](https://redbricksolutions.co.uk/download-empowering-law-firms-guide/)
Or, if you’re ready to explore how Redbrick can help you deliver expectational legal services effortlessly, you can [download our brochure](https://redbricksolutions.co.uk/download-our-brochure-2025/ "Download our brochure") or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/ "Request A Software Demonstration") below.
---
## ****Maximise Time, Minimise Errors and Deliver Exceptional Legal Services Effortlessly****
[Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/ "About Redbrick") provides a modern and user-friendly [legal case management system](https://redbricksolutions.co.uk/what-we-do/ "legal case management system") to progressive law firms. The user interface of our case management software is simple to navigate and follows a logical process, helping to increase ease and efficiency for all parties. It’s rich functionality and intuitive design ensure a seamless implementation process, with users able to navigate the system confidently after less than three hours of training.
As one of the leading legal case management software systems available on the market, you can have peace of mind knowing that you have a trusted partner by your side.
[**Download our Brochure**](https://redbricksolutions.co.uk/download-our-brochure-2025/)
[**Request a Software Demonstration**](https://redbricksolutions.co.uk/book-a-demo/)
**Categories:** Blog
**Tags:** legal case management system, legal case management software, legal tech guide, legal case management
---
### [Redbrick Solutions release latest version of innovative legal case management software](https://redbricksolutions.co.uk/redbrick-solutions-release-latest-version-of-software/)
**Published:** May 1, 2024
**Author:** Chloe Cragg
**Content:**
This week, we’re excited to announce the release of the newest version of Redbrick Solutions’ intuitive [conveyancing case management software](https://redbricksolutions.co.uk/what-we-do/). The latest release brings a host of enhancements, added functionality, and new integrations designed to empower our clients and support them in delivering exceptional legal services.
The new headline features include:
- **Energy Performance Certificate integration**: Users can now seamlessly request EPC information directly from within Redbrick. Once requested, the EPC details will be displayed alongside the Matter details, with a PDF conveniently added to the document screen.
- **Solicitor Lookup Option for Solicitor Parties:** We’ve implemented SRA integration, enabling seamless Solicitor lookup searches when adding a new Solicitor Party Type.
- **Last Activity on Matter displayed on Find Screen**: This enhancement is to assist clients in identifying dormant files requiring attention. Users can now view matters that have remained untouched for an extended period and their last recorded action.
- **Browser Style Tabs:** This highly requested feature gives clients the ability to have multiple matters open simultaneously within Redbrick. Users will find open matters displayed as tabs at the top of Redbrick, positioned above the icon buttons.
- **Multiselect Tasks and set as Not Required:** Users can now select and mark multiple progress items as ‘not required’ in one action.
- **Generate an Email from a Template:** Users can now choose documents from the Document Screen to email and select a template to automatically fill in the email body.
- **Search Bar added to Report Results:** Users will now be able to search and filter Report results within Redbrick without having to export the results.
- **And many more!
As a part of Redbrick Solutions’ distinctive business model, existing clients will receive the latest version of Redbrick’s [legal case management software](https://redbricksolutions.co.uk/what-we-do/) at no additional charge. Additionally, the Redbrick team will offer support and training as part of the per-matter transaction fee.
**Jo Hodges, Director of Redbrick Solutions, comments,** *“Delivering innovative functionality to our clients, enabling them to work with optimal efficiency, is pivotal in the ongoing advancement of our conveyancing case management solution.
We’re thrilled to share that we have exciting plans for the rest of the year, with our next release already in progress.”*
For more information about Redbrick Solutions’ innovative [legal case management software](https://redbricksolutions.co.uk/what-we-do/) and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Redbrick News, Uncategorized
**Tags:** conveyancing, conveyancing case management, legal case management, conveyancing law firm, legal technology, conveyancing software, technology innovation, property technology
---
### [Thomas Magnay & Co maximise productivity with Redbrick’s user friendly conveyancing case management solution](https://redbricksolutions.co.uk/thomas-magnay-co-maximise-productivity-with-redbricks-user-friendly-conveyancing-case-management-solution/)
**Published:** October 31, 2022
**Author:** Chloe Cragg
**Content:**
First founded in 1935, [Thomas Magnay & Co](https://thomasmagnay.com/), offer an array of legal services to businesses and families. The well-established law firm have earned an outstanding reputation for being approachable, trustworthy, and providing practical and robust advice. Thomas Magnay were sourcing an efficient and user-friendly conveyancing case management solution to assist them in upholding their renowned reputation, and appointed [Redbrick Solutions](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) to benefit both their conveyancing team and valued clients.
Redbrick’s [conveyancing case management software](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) provides a solution to support the firms conveyancing team and maximise productivity by automating much of the process and removing the risk of error in duplicating data. Correct contact details for all parties are stored within the system, so the firm can quickly and easily check they are valid. Removing the duplication of data entry benefits the firm in multiple administrative tasks including the sending out of client care letters, which are now all completed with one click of a button.
Redbrick also provides seamless data transfer between the conveyancing case management software and integrated conveyancing partners including, HM Land Registry, Stamp Duty Land Tax, and Biometric AML. The integrations have delivered a quick and streamlined process saving a significant amount of valuable time for fee earners.
**Will Magnay, Licensed Conveyancer at Thomas Magnay & Co, comments:**
**“Before adopting Redbrick we sampled many of their counterparts, but Redbrick Solutions was the most efficient and user-friendly system by far.**
**The Redbrick team are extremely helpful and personable and on the rare occasion that we have an issue Ryan, or his team, get back to us within seconds, if not immediately.”**
[Thomas Magnay & Co](https://thomasmagnay.com/) are immensely proud of the service and value they have provided to businesses and families over the years and [Redbrick Solutions](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) continue to support the firms conveyancing offering.
For more information, please visit [thomasmagnay.com](https://thomasmagnay.com/) or [redbricksolutions.co.uk](https://redbricksolutions.co.uk/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, efficiency, property
---
### [More reasons why law firms are choosing Redbrick Solutions conveyancing case management software](https://redbricksolutions.co.uk/more-reasons-why-law-firms-are-choosing-redbrick-solutions-conveyancing-case-management/)
**Published:** February 1, 2024
**Author:** Chloe Cragg
**Content:**
### Through a partnership with [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/), you will achieve a streamlined conveyancing process, improving efficiency in your law practice while elevating productivity levels and enhancing client satisfaction.
### To discover how your firm can manage conveyancing matters digitally with Redbrick Solutions, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm software, conveyancing law firm, law firm case management
---
### [Exciting Announcement at Redbrick Solutions](https://redbricksolutions.co.uk/exciting-announcement-at-redbrick-solutions/)
**Published:** January 23, 2024
**Author:** Chloe Cragg
**Content:**
We are delighted to share some fantastic news that after years of hard work, dedication, and insightful contributions, Ryan Field has been promoted to the position of Operations Director at Redbrick Solutions. His consistent effort has earned him the recognition he deserves, and we hope you will join us in congratulating him on his position.
**“I am thrilled and honoured to step into the role of Operations Director at Redbrick Solutions.
Since joining Redbrick as a Support Desk Analyst in 2010, this journey has been nothing short of remarkable, and Redbrick truly feels like home to me.
As we embark on the next chapter, I am excited about the innovative software that our team will be bringing to market in the next 12 months and beyond.”**
***Ryan Field, Operations Director***
We are also expanding our team and would like to introduce our newest addition to Redbrick, Mitchell Palmer, who will be joining us as a Business Development Executive, and we are thrilled to welcome him aboard.
**“Redbrick Solutions has provided me with an opportunity for career growth, and I am excited to develop my knowledge in the legal technology sector and make an impact.”** ***Mitchell Palmer, Business Development Executive*** As a team, Redbrick Solutions will continue to arm law firms with an intuitive [conveyancing case management system](https://redbricksolutions.co.uk/what-we-do/), enabling elevated levels of productivity, client satisfaction, and the delivery of outstanding legal services.
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm, property, conveyancing law firm, legal practice management, legal technology, property law firm
---
### [Explore the benefits of partnering with Redbrick Solutions](https://redbricksolutions.co.uk/explore-the-benefits-of-partnering-with-redbrick-solutions/)
**Published:** December 6, 2023
**Author:** Chloe Cragg
**Content:**
### By working with [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/), your law firm will be equipped with a robust platform, empowering you to achieve higher levels of productivity, client satisfaction, and exceptional legal services.
### To discover how your firm can manage conveyancing matters digitally with Redbrick Solutions, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, legal case management, conveyancing law firm, conveyancing success, conveyancing software
---
### [Reasons why law firms are choosing Redbrick Solutions conveyancing case management](https://redbricksolutions.co.uk/reasons-why-law-firms-are-choosing-redbrick-solutions-conveyancing-case-management/)
**Published:** January 3, 2024
**Author:** Chloe Cragg
**Content:**
### Partnering with [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) arms your law firm with a powerful platform, enabling elevated levels of productivity, client satisfaction, and the delivery of outstanding legal services.
### To discover how your firm can manage conveyancing matters digitally with Redbrick Solutions, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, conveyancing law firm, conveyancing software, case management software
---
### [What new challenges will conveyancers face in the next generation, and how can they be better prepared to address them?](https://redbricksolutions.co.uk/what-new-challenges-will-conveyancers-face-in-the-next-generation/)
**Published:** January 9, 2024
**Author:** Chloe Cragg
**Content:**
Conveyancing transactions are often pressurised, so tightening risk management, compliance, and protection against fraud is essential. A recent Which? report suggested that remote working was contributing to the increase in conveyancing fraud, as it is now common for home movers not to meet their conveyancer face to face.
Conveyancers play a crucial role in implementing due diligence processes and providing clear and timely communication with clients to ensure successful property transactions. Conveyancers can better serve their clients by retrieving upfront information such as contact information, proof of identity and proof of funds, and through embracing technology be armed with the tools to obtain this vital information securely.
Digital platforms like reputable conveyancing case management provider, [Redbrick Solutions](https://redbricksolutions.co.uk/), battle conveyancing fraud with specialist conveyancing software providing clients with multiple tools to protect each and every matter. Law firms can utilise the seamless Redbrick integrations combatting fraud including, efficient and reliable [Biometric ID Checks](https://redbricksolutions.co.uk/biometric-aml/), trusted and secure [Law Firm Identity Checking Technology](https://redbricksolutions.co.uk/partners/confirmly/) and best in class [Source of Funds Checks](https://redbricksolutions.co.uk/source-of-funds/), all securely capturing information whilst combating fraud and keeping conveyancers up to date with ever-changing compliance regulations. Redbrick clients can ensure the home movers are genuine as well as the bank accounts and law firms the conveyancing funds are sent to.
With multiple technology tools available and future developments and regulatory changes ahead, the next generation of conveyancers will have fraud prevention and risk management measures accessible to provide due diligence, transparency, and collaboration.
To learn more about Redbrick Solutions’ conveyancing case management software and discover how your law firm can efficiently handle conveyancing tasks digitally, please [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm, property, conveyancing law firm, legal practice management, legal technology, property law firm, conveyancing transactions
---
### [Cyber Security: Installed v’s Cloud Conveyancing Solutions](https://redbricksolutions.co.uk/cyber-security-installed-vs-cloud-conveyancing-solutions/)
**Published:** December 7, 2023
**Author:** Chloe Cragg
**Content:**
The involvement of substantial sums in property transactions makes conveyancing fraud a prime target for cybercriminals. Conveyancing transactions are often fast-moving and pressurised, and scammers may impersonate anyone involved in the transaction, including owners, buyers, borrowers, lenders, or conveyancers.
Fraud remains an ongoing concern for conveyancing law firms, and the legal sector has recently witnessed a notable increase in [cyber-attack incidents](https://todaysconveyancer.co.uk/cyber-incident-affects-c-80-conveyancing-firms/) targeting a cloud-based IT provider.
Both cloud-based and installed (on-premises) conveyancing software solutions provide multiple benefits to streamline the conveyancing process. However, with cyber-attack incidents on the rise, legal professionals should weigh the pros and cons of cloud-based and installed solutions when sourcing a software provider for their law firm.
One of the primary concerns when choosing a cloud-based provider is the platform’s security, as sensitive data resides in the cloud, subject to the security framework, policies, and processes dictated by the cloud provider. Law firms have limited or no influence on the data recovery process when things go wrong. An installed conveyancing software product provides the security measures the legal sector needs as the law practice has control over their own infrastructure, allowing them to establish policies, risks and security for themselves and the data at a comfortable level. Similar to security, when using an installed conveyancing product, the law firm maintains data ownership and ensures privacy, unlike a cloud-based solution where data ownership and privacy is held by the third party.
An additional advantage of installed conveyancing software is the ability to allow law firms to work offline or in low-bandwidth environments. In cases of internet unavailability or slowness, when operating within a local area network (LAN), certain tasks can proceed without disruption, in contrast to a cloud-based provider, lack of internet connectivity results in no access.
Having control over your chosen conveyancing software provider is a crucial factor, and an additional positive aspect of an installed conveyancing case management provider is that law firms have the control and flexibility to decide when and if they implement updates. They are not tied to a single website update for all clients at a timeframe they do not control.
When choosing a conveyancing case management provider, law firms should weigh the benefits of using a new solution and whether the software provider aims to keep their clients secure and compliant. Reputable conveyancing case management provider, [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/), is available as an installed or hosted product, allowing clients to utilise the innovative and highly secure features with a platform of their choice.
Going beyond the industry standard legal case management software available, [Redbrick](https://redbricksolutions.co.uk/what-we-do/) offers a ‘one-stop shop’ solution. Legal professionals will benefit from the numerous flexible integrations such as HM Land Registry e-DRS with digital AP1s, SDLT, Outlook, Biometric AML, Source of Funds, searches, a reporting module, secure (2FA) document sharing and case tracking portal.
**James Hadley, Director of KingsGuard Legal, comments:
*“Redbrick’s legal case management software is user friendly, easy to navigate, and the Redbrick team go above and beyond. Redbrick’s support services are exceptional and responsive, so any queries are resolved promptly, and the platform is constantly being developed in keeping with industry changes.”* By leveraging an installed conveyancing case management system, law firms can have peace of mind that they will be secure, compliant, and able to streamline the entire conveyancing process. Discover how your firm can manage conveyancing matters digitally with Redbrick Solutions by [downloading our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [requesting a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm, property, conveyancing law firm, legal practice management, legal technology, property law firm
---
### [24 reasons how partnering with Redbrick can benefit you and your law firm](https://redbricksolutions.co.uk/24-reasons-how-partnering-with-redbrick-can-benefit-you-and-your-law-firm/)
**Published:** November 28, 2023
**Author:** Chloe Cragg
**Content:**
### We’re getting in the Christmas spirit with 24 reasons why your law practice should choose [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) as your legal case management provider.
### To discover how your firm can manage conveyancing matters digitally with Redbrick Solutions, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
---
### [How is technology shaping the next generation of conveyancers?](https://redbricksolutions.co.uk/how-is-technology-shaping-the-next-generation-of-conveyancers/)
**Published:** November 14, 2023
**Author:** Chloe Cragg
**Content:**
The demand for digital services and the convenience they can offer has embedded itself into our daily lives, with everything now easily accessible online. Consumers naturally expect the process of moving house to be the same. The next generation of conveyancers must continue to drive digital transformation in the legal sector.
With the continued expectation of an online service, boosting customer satisfaction in the conveyancing field is partly achieved by the speed of the transaction. The average time to complete a property sale is now approaching 19-22 weeks, as delays during the process often include manual paperwork, duplicated processes, and a lack of clear communication.
Speeding up and streamlining the conveyancing process by utilising digital platforms such as case management solutions, like [Redbrick Solutions](https://redbricksolutions.co.uk/) conveyancing software, to automate routine tasks such as document generation, communication, notifications, and data entry will improve efficiency, reduce errors, and continue to expand and develop to benefit future conveyancers and their clients. Online consumer portals offer transparency and the ability for the client to ‘self-serve’, thus increasing satisfaction.
Initiatives such as the BASPI, a collaboration between trade and representative bodies including legal, surveying, estate agency and property management sectors have been developed to provide a ‘single source of truth’ containing all the information required about a property when it is put on the market for sale. Using technology to collaborate like this offers new possibilities for quicker property transactions and data that stakeholders will be able to trust.
Blockchain technology is increasingly being used to revolutionise the home buying process. This technology will create a future-proof network for modern property transactions and has the potential to introduce transparency, security, and efficiency.
The legal sector has historically been slow to adopt new technologies, but perhaps the new generation of conveyancers will drive the change the sector needs.
Driving constructive digital change to future-proof law firms can be easily achieved by implementing conveyancing case management software that keeps conveyancers compliant, efficient, and profitable. To discover how your firm can manage conveyancing matters digitally with Redbrick Solutions, [download our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm, property, conveyancing law firm, legal practice management, legal technology, property law firm
---
### [Redbrick's 2023 CPD events provided an insightful look into the latest trends and technologies shaping the world of conveyancing](https://redbricksolutions.co.uk/redbrick-solutions-2023-cpd-events-overview/)
**Published:** October 25, 2023
**Author:** Chloe Cragg
**Content:**
The Future of Digital Conveyancing CPD Events, hosted by reputable conveyancing case management provider [Redbrick Solutions](https://redbricksolutions.co.uk/), provided an insightful look into the latest trends and technologies shaping the world of conveyancing. The events gathered professionals from the legal sector to discuss and learn about the future of property transactions.
The four CPD events were spread across the UK, and Redbrick was joined by an array of knowledgeable and informative speakers from Armalytix, CLS Property Insight, Groundsure, IQ Legal Training, LMS, and TM Group. Each session delved into the legal aspects of digital conveyancing, addressing issues such as compliance, security, and regulatory considerations. Attendees were provided with practical insights into how adopting digital conveyancing tools and technologies can streamline conveyancing processes and enhance efficiency.
**The Future of Digital Conveyancing CPD Events delegate feedback:
*“Great knowledge topics.”
“Different ways of engaging with people – quizzes etc.”
“The content variety and the speaker at the end of the day \[IQ Legal Training\] was fantastic!”
“Fantastic networking event.”*** The events provided ample opportunities for attendees to network with like-minded professionals, exchange ideas, and build meaningful relationships.
The Future of Digital Conveyancing CPD Events offered a forward-looking perspective on the evolving landscape of property transactions. Attendees gained valuable insights into the benefits of embracing digital technologies and the events served as a platform for meaningful discussions and collaboration among professionals in the field.
Redbrick Solutions look forward to future events that will continue to drive innovation in digital conveyancing.
For more information about [Redbrick Solutions](https://redbricksolutions.co.uk/) and how your law firm can manage conveyancing matters digitally, [download the Redbrick brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm, property, conveyancing law firm, legal practice management, legal technology
---
### [Forward-looking law firm enhance conveyancing process with Redbrick Solutions](https://redbricksolutions.co.uk/forward-looking-law-firm-enhance-conveyancing-process-with-redbrick-solutions/)
**Published:** August 15, 2023
**Author:** Chloe Cragg
**Content:**
Based in Milton Keynes, forwarding-looking law firm, [Gough Thorne](https://www.goughthorne.com/), provide specialist residential conveyancing and other legal services. The experienced firm provide a friendly and reliable approach to their valued clients and aim to achieve the best and most cost-effective solution.
Embracing developments in technology and processes, Gough Thorne wanted to source a comprehensive and user-friendly legal case management solution to enhance their conveyancing process. Redbrick’s [conveyancing case management software](https://redbricksolutions.co.uk/what-we-do/) provides the functionality to design custom workflows specific to the firm’s requirements. The workflows allow the firm to progress a matter efficiently and accurately, utilising multiple triggers to automatically produce documents, forms, emails and text messages at the click of a button.
**Zoe Tibble, Head of Department at Gough Thorne, comments,**
***“Redbrick allows us to customise the workflows to better suit our needs and requirements without the need, or prior knowledge of coding, this feature makes it accessible to a wider range of conveyancers to personalise the software to cater for every need.”***
Redbrick provides seamless data transfer between the case management solution and integrated conveyancing partners including, HM Land Registry e-DRS with digital AP1s, biometric AML, source of funds and SDLT. The integrations have delivered a quick and streamlined process saving a significant amount of valuable time for the law practice. Redbrick’s lease apportionment calculator is also a firm favourite, taking just seconds to calculate complicated apportionments and add them to the completion statement.
**Zoe Tibble, continues***,*
***“We have found the team at Redbrick to be helpful and available to us whenever we have called, nothing has been too much trouble. Sam, Ryan and Mike have been instrumental over the last year, as the company grew, and many changes were implemented. The understanding of what we required and timeframe to do this was met with ease. I have been extremely impressed with the service provided, assisting both ourselves and our clients, allowing a smoother service for all.”***
Redbrick Solutions provide a modern, easy to use conveyancing case management system to progressive law firms and their solution provides [Gough Thorne](https://www.goughthorne.com/) with the functionality to deliver quality services to their clients.
Discover how your firm can manage conveyancing matters digitally with Redbrick Solutions by [downloading our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo.](https://redbricksolutions.co.uk/book-a-demo/)
For more information, please visit [goughthorne.com](https://www.goughthorne.com/) or [redbricksolutions.co.uk](http://www.redbricksolutions.co.uk/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm, conveyancing law firm, legal practice management
---
### [Top tips when choosing a conveyancing case management system for your law firm](https://redbricksolutions.co.uk/top-tips-when-choosing-a-conveyancing-case-management-system/)
**Published:** August 8, 2023
**Author:** Chloe Cragg
**Content:**
#### **What challenges are you and your team currently facing?**
Within your legal practice you should establish what key challenges the team are facing and outline the requirements needed of a legal case management system. Involving the whole team and discussing useful tools, functionality and integrations will assist you in choosing the most suitable software provider for your firm.
#### **Will the legal case management provider future proof your firm?**
It is important to establish the longevity of the system you are reviewing – are there software updates and if so, are there any cost implications, how is the system supported and maintained, what level of support is included? Having the answer to these questions will help support your important decision.
#### **Have you booked a software demonstration**?
The best way to help make your decision to choose the perfect platform for your firm is to see the software first hand. Book a demo at a time that suits you and your team to review the solution and use the meeting to ask any additional questions that you may have. The demo should show you how you can fully utilise the software and build your confidence in the product and their team.
#### **Do you know exactly what is included in the price?**
Each legal case management provider may manage their costing differently and might not include all the functionality that you need in their price. Be clear on the costs to avoid any hidden charges or unexpected restrictions, such as training, support, and integrations.
#### **Does the provider have any reviews or case studies?**
Learning about what others have experienced with the software and the features and benefits that have supported them is a great way to know if the software is suitable for your law firm. Honest feedback on the provider, the product and their services will help support your important decision.
#### **We are here to support you and your law firm…**
Law firms considering implementing conveyancing case management software should certainly weigh up the benefits of using a new solution and whether the software provider aims to keep law firms compliant, efficient, and profitable.
Discover how your firm can manage conveyancing matters digitally with [Redbrick Solutions](https://redbricksolutions.co.uk/) by [downloading our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo.](https://redbricksolutions.co.uk/book-a-demo/)
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, law firm, conveyancing law firm, legal practice management
---
### [Will you be there? The Future of Digital Conveyancing CPD Events](https://redbricksolutions.co.uk/will-you-be-there/)
**Published:** August 3, 2023
**Author:** Chloe Cragg
**Content:**
Don’t miss out on your chance to join Redbrick Solutions and their fantastic speakers at the 2023 CPD events exploring the Future of Digital Conveyancing.
[Redbrick Solutions](https://redbricksolutions.co.uk/), leading conveyancing case management provider, are delighted to be joined by Armalytix, CLS Property Insight, Groundsure, IQ Legal Training, LMS, and TM Group, as they provide conveyancing and property law training and discuss the future of conveyancing.
The four CPD roadshows are located across the UK in [Newcastle](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-newcastle-tickets-607289608567?utm_source=All+RPM+Users+March+2023&utm_campaign=9e0e59d91a-Redbrick+Roadshows&utm_medium=email&utm_term=0_-9e0e59d91a-%5BLIST_EMAIL_ID%5D), [London](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-london-tickets-603522731737?utm_source=All+RPM+Users+March+2023&utm_campaign=9e0e59d91a-Redbrick+Roadshows&utm_medium=email&utm_term=0_-9e0e59d91a-%5BLIST_EMAIL_ID%5D), [Leeds](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-leeds-tickets-600686648937?utm_source=All+RPM+Users+March+2023&utm_campaign=9e0e59d91a-Redbrick+Roadshows&utm_medium=email&utm_term=0_-9e0e59d91a-%5BLIST_EMAIL_ID%5D), and [Birmingham](https://www.eventbrite.co.uk/e/the-digital-conveyancing-roadmap-birmingham-tickets-607274102187?utm_source=All+RPM+Users+March+2023&utm_campaign=9e0e59d91a-Redbrick+Roadshows&utm_medium=email&utm_term=0_-9e0e59d91a-%5BLIST_EMAIL_ID%5D), so you can choose the most convenient venue.
Throughout the jam-packed CPD events the fantastic speakers will explore an array of informative conveyancing topics, including:-
**Tom Lyes, Head of Legal at Armalytix:**
How best in class digital source of funds has moved away from a simple electronic bank statement to where it is today.
Tom will take a look at the importance of trends, data analysis, income verification, agile source of funds questionnaires and highlighting risk earlier that aligns with your practice wide risk assessment to make your Source of Funds checks faster for the team, more effective for the business and simpler for clients.
**Ian Quayle, Chief Executive at IQ Legal Training, will provide expert CPD training on Avoiding Negligence:**
- Protecting your firm by scoping and managing the retainer
- Acting for the seller – what can cause claims?
- Acting for the buyer – due diligence and reporting on title
- What is effective client communication?
- What can we learn from case law?
*(Newcastle, London and Leeds events)*
**Zoe Upson, Trainer at IQ Legal Training, will provide CPD training on:** The Modern conveyancing role and its challenges, the opportunities that it opens up and a conveyancers due diligence requirement.
Zoe will discuss:
- The changing face of conveyancing
- Best practice and due diligence requirements in conveyancing to include reporting to the client
*(Birmingham event)*
**Sam Freeman, Business Consultant at Redbrick Solutions:**
Conveyancing transactions are often fast moving and pressurised so the necessity to tighten risk management and protection against fraud is essential. Fraud is not subsiding and for conveyancing law firms this is mainly due to handling significant funds and the sensitive client data that is stored.
Law firms know that continual vigilance and training can help minimise cyber-attack threats. Other ways to protect your firm against fraudulent activity is through the use of a reputable conveyancing case management provider who battle conveyancing fraud with multiple tools to protect each and every matter. Is your law firm protected?
**Danielle Orosa, Strategic Account Manager at Groundsure:**
Contaminated land, flood risk, mining, ground subsidence, radon, climate change….these are just some of the environmental risks that impact different cities and regions all over the country in different ways. How well do you know your area? The session takes a closer look at the environmental risks impacting London/Newcastle/Leeds/Birmingham and the surrounding region, what the impacts of climate change are to the UK, and what tools and guidance Groundsure can provide to help move transactions forward.
**Kelly McDonnell, National Sales Manager at CLS Property Insight:** Helping property lawyers understand their options in addressing the issue of Japanese Knotweed on behalf of their clients. The session will explore, Law Society TA6 property information form guidance, Understanding Japanese Knotweed from a surveyors perspective and what to do if the seller answers ‘Not Known’. **And much more!**
Places are limited so don’t miss out on a fantastic CPD conveyancing event and secure your place now at a venue that suits you.
**Newcastle CPD Event –** [**Register Here**](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-newcastle-tickets-607289608567)
When: Wednesday 13th September 2023
Where: [Royal Station Hotel](https://www.royalstationhotel.com/contact-us/), Neville Street, Newcastle upon Tyne, NE1 5DH
Time: 9:30am – 4:30pm
Cost: £20.00 per delegate **London CPD Event –** [**Register Here**](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-london-tickets-603522731737)
When: Wednesday 20th September 2023
Where: [Woburn House Conference Centre](https://www.woburnhouse.co.uk/contact), 20-24 Tavistock Square, London, WC1H 9HQ
Time: 9:30am – 4:30pm
Cost: £20.00 per delegate **Leeds CPD Event –** [**Register Here**](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-leeds-tickets-600686648937) **When:** Wednesday 27th September 2023 **Where:** [Royal Armouries Museum](https://royalarmouriesconferenceandevents.org/about/location-parking/), Leeds, LS10 1LT **Time:** 9:30am – 4:30pm **Cost:** £20.00 per delegate **Birmingham Event –** [**Register Here**](https://www.eventbrite.co.uk/e/the-digital-conveyancing-roadmap-birmingham-tickets-607274102187) **When:** Wednesday 4th October 2023 **Where:** [Birmingham Repertory Theatre](https://www.uniquevenuesbirmingham.com/venue/the-rep/), Centenary Square, Broad Street, Birmingham B1 2EP **Time:** 9:30am – 4:30pm **Cost:** £20.00 per delegate
For further information about Redbrick Solutions and the CPD events please [click here](https://redbricksolutions.co.uk/the-digital-conveyancing-roadmap-roadshows/). We look forward to meeting you soon.
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology, source of funds
---
### [The Digital Conveyancing Roadmap CPD Events](https://redbricksolutions.co.uk/the-digital-conveyancing-roadmap-roadshows/)
**Published:** May 2, 2023
**Author:** Chloe Cragg
**Content:**
### **★ Redbrick Solutions are delighted to present their 2023 CPD events exploring the Digital Conveyancing Roadmap** **★**
Join our fantastic speakers, Armalytix, CLS Property Insight, Groundsure, IQ Legal Training, LMS, and TM Group to discuss the future of conveyancing.
Our four CPD roadshows exploring the digital conveyancing roadmap are located across the UK in [Newcastle](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-newcastle-tickets-607289608567?utm_source=All+RPM+Users+March+2023&utm_campaign=9e0e59d91a-Redbrick+Roadshows&utm_medium=email&utm_term=0_-9e0e59d91a-%5BLIST_EMAIL_ID%5D), [London](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-london-tickets-603522731737?utm_source=All+RPM+Users+March+2023&utm_campaign=9e0e59d91a-Redbrick+Roadshows&utm_medium=email&utm_term=0_-9e0e59d91a-%5BLIST_EMAIL_ID%5D), [Leeds](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-leeds-tickets-600686648937?utm_source=All+RPM+Users+March+2023&utm_campaign=9e0e59d91a-Redbrick+Roadshows&utm_medium=email&utm_term=0_-9e0e59d91a-%5BLIST_EMAIL_ID%5D), and [Birmingham](https://www.eventbrite.co.uk/e/the-digital-conveyancing-roadmap-birmingham-tickets-607274102187?utm_source=All+RPM+Users+March+2023&utm_campaign=9e0e59d91a-Redbrick+Roadshows&utm_medium=email&utm_term=0_-9e0e59d91a-%5BLIST_EMAIL_ID%5D), so please choose a location that is most convenient for you. View the agenda below.
For a small cost of **£20.00 per delegate** you will benefit from a full CPD day of conveyancing discussions and networking, plus conveyancing and property law training from Ian Quayle, Chief Executive at IQ Legal Training, and Zoe Upson, Trainer at IQ Legal Training. Learn more about the trainers below.
Throughout the roadshows we will be joined by our partners discussing an array of informative subjects from, ‘The Evolution of Source of Funds Journeys’ to ‘The Impact of Japanese Knotweed’. View the jam-packed agenda for each location on the register links below.
**Don’t miss out on a fantastic CPD event and register your place below at a venue that suits you.**
[**Newcastle Roadshow**
Register Now](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-newcastle-tickets-607289608567)
[**London Roadshow**
Register Now](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-london-tickets-603522731737)
[**Leeds Roadshow**
Register Now](https://www.eventbrite.com/e/the-digital-conveyancing-roadmap-leeds-tickets-600686648937)
[**Birmingham Roadshow**
Register Now](https://www.eventbrite.co.uk/e/the-digital-conveyancing-roadmap-birmingham-tickets-607274102187)
### **YOUR IQ LEGAL TRAINERS:**
#### **Ian Quayle, Chief Executive at IQ Legal Training**
Trainer, Ian Quayle, qualified as a solicitor and worked in private practice for 13 years specialising in property law matters including residential development work, commercial acquisitions and disposals.
Ian has delivered over 1500 property related training courses for city and regional firms, local law societies and local authorities. His training style and delivery is relaxed, but he is able to explain the law and practical issues relating to the training topic in a way that ensures delegates learn, or reinforce learning, and derive meaningful benefit from the training provided.
Ian has provided training to businesses in-house, public courses, and spoken at conferences. He is prolific in his delivery of webinars on conveyancing related issues, and he has delivered live and pre-recorded webinars nationally and internationally for both of the leading legal training providers and continues to do so.
---
#### **Zoe Upson, Trainer at IQ Legal Training**
Trainer, Zoe Upson, heads up the Training Team at one of the top Property Solicitors, is a professional property trainer, a former Law Firm owner, department head, and Property Solicitor.
Starting Practical Property Courses, Zoe uses her experience training support staff, Paralegals, Legal Executives, Conveyancers, Solicitors and Trainee Solicitors since 2001, to discover their full potential and develop a deep practical understanding of property and conveyancing. Formally an Estate Agent and Mortgage Advisor before becoming a Property Lawyer, Zoe’s professional industry experience has led to a successful career and a unique understanding of property.
---
### AGENDA:
9:30am – 10:00am: Arrival and refreshments
10:00am – 10.30am: Mitigating Risks in Conveyancing Transactions, Redbrick Solutions
10:30am – 11:00am: The Evolution of Source of Funds (SoF) Journeys, Armalytix
11:00am – 11:30am: A Different View of Newcastle/London/Leeds/Birmingham – Through an Environmental Lens, Groundsure
11:30am – 12:00pm: Morning refreshments
12:00pm – 12:30pm: Reduce Risk with Smarter Search Selections, CDS/TM Group
12:30pm – 1:00pm: The Impact of Japanese Knotweed on Conveyancing Transactions, CLS Property Insight
1:00pm – 1:45pm: Lunch
1:45pm – 2:15pm: 2023 – A Year in Review and What to Expect Next, LMS
2:15pm – 3:15pm: Avoiding Negligence in Residential Conveyancing, IQ Legal Training (Newcastle, London & Leeds), Modern Conveyancing and the Conveyancing Role, IQ Legal Training (Birmingham)
3:15pm – 3:30pm: Afternoon refreshments
3:30pm – 4:30pm: IQ Legal Training continued with Q&A’s
4:30pm: Q&A and close
**Don’t miss out on a fantastic CPD conveyancing event and register your place below at a venue that suits you.**
[**Newcastle Roadshow**
Register Now](https://www.eventbrite.co.uk/e/the-digital-conveyancing-roadmap-newcastle-tickets-607289608567)
[**London** **Roadshow**
Register Now](https://www.eventbrite.co.uk/e/the-digital-conveyancing-roadmap-london-tickets-603522731737)
[**Leeds** **Roadshow**
Register Now](https://www.eventbrite.co.uk/e/the-digital-conveyancing-roadmap-leeds-tickets-600686648937)
[**Birmingham Roadshow**
Register Now](https://www.eventbrite.co.uk/e/the-digital-conveyancing-roadmap-birmingham-tickets-607274102187)
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology
---
### [Thirdfort partners with Redbrick Solutions](https://redbricksolutions.co.uk/thirdfort-partners-with-redbrick-solutions/)
**Published:** July 4, 2023
**Author:** Chloe Cragg
**Content:**
[Thirdfort ](https://redbricksolutions.co.uk/partners/thirdfort/)are proud to announce the launch of a new partnership with [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/), a hugely popular case management software used daily by over 3000 conveyancers across the UK.
Redbrick have been enabling conveyancing teams and their firms to work more effectively for over 22 years and are continuing their commitment to industry development with the integration of Thirdfort’s best-in-class electronic ID, AML, source of funds and company checks, which are now accessible directly from the Redbrick platform.
*“We are delighted to be partnering with Thirdfort, enabling clients access to the latest innovations in AML and SoF directly from within the case management system makes complete sense. Data is shared between the two platforms, removing duplication and risk for the law firm whilst driving efficiency and compliance. We are excited to work with the wonderful Thirdfort team.”*
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions**
The user-friendly integration between the two platforms allows legal firms to manage all aspects of their cases in one place, removing the need for additional pieces of software, improving collaboration amongst teams and enhancing compliance capabilities. Thirdfort’s app-based solution provides an unparalleled client experience, with checks being completed in minutes and in-house, market-leading live support available to both professional users and consumers.
*“Partnering with Redbrick Solutions was an obvious choice for us. Thirdfort’s ID, AML and Source of Funds products are a perfect fit for Redbrick’s full-stack platform and user base. The demand for integrated and automated onboarding technology from legal professionals is encouraging and illustrates their keenness to embrace technology, drive efficiency and deliver better client experiences. We are excited to collaborate with Redbrick as we continue to innovate and build industry-leading products”*
**Teddy Ludmer, Head of Partnerships at Thirdfort**
Thirdfort is used by more than 1000 regulated professional services firms, including conveyancers, full-service law firms and estate agents.
To learn more about the seamless integration, please contact the [Redbrick team](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology, source of funds
---
### [A fun-filled day had by all at Henley Royal Regatta 2023](https://redbricksolutions.co.uk/a-fun-filled-day-had-by-all-at-henley-royal-regatta-2023/)
**Published:** July 3, 2023
**Author:** Chloe Cragg
**Content:**
It was fantastic to be with our guests at this year’s Henley Royal Regatta in the idyllic riverside setting of the Temple Island Enclosure.
Our guests indulged in canapés and a four-course dining experience, whilst sipping Champagne and Pimms along the banks of Henley-on-Thames. The day was filled with laughter and was a seamless way to enjoy an iconic British event.
The event was an excellent opportunity to catch up with our partners, colleagues, and new and existing clients. Thank you to everyone that joined us, and we hope that you enjoyed the experience and your day with the Redbrick team.
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology
---
### [Redbrick Solutions release latest version of award winning conveyancing case management software](https://redbricksolutions.co.uk/26th-version-conveyancing-case-management/)
**Published:** June 28, 2023
**Author:** Chloe Cragg
**Content:**
The latest version of Redbrick Solutions award-winning [conveyancing case management software](https://redbricksolutions.co.uk/what-we-do/) has been released this week. The launch of the 26th version includes a number of enhancements, functionality and new integrations to benefit clients and assist them in offering quality legal services.
The new headline features include:
- [**Armalytix**](https://redbricksolutions.co.uk/partners/armalytix/) **Integration:** Our seamless integration with Armalytix allows users to send out Source of Funds analysis and fact find requests to their clients. Armalytix is a data intelligence firm that allows consumers to safely share Open Banking and other data to deliver financial insights to firms, helping those firms conduct faster and more effective AML, fraud and financial risk checks.
- [**Thirdfort**](https://redbricksolutions.co.uk/partners/thirdfort/) **Integration:** Our integration with Thirdfort offers our clients both AML and Source of Funds. Thirdfort’s solution combines government grade ID verification, PEPs and Sanctions screening and Source of Funds verification powered by Open Banking to arm clients with the most accurate, up-to-date information, in one easy journey.
- **HM Land Registry Enhancements:** The new Land Registry summary screen appears as a new main menu option, when selected it has a dual view like tasks. The new screen will provide clients with better visibility and searching of existing in progress request.
- **Questionnaire Enhancements:** Clients will benefit from numerous online questionnaire enhancements including, greater flexibility in the template setup.
- **Multiple Search Providers:** Clients can now set up more than one search provider at once. This allows clients to pick a search from a particular provider to suit the matter.
- **And many more!**
As part of Redbrick Solutions unique business model, existing clients will automatically receive the latest version of Redbrick’s [conveyancing case management software ](https://redbricksolutions.co.uk/what-we-do/)at no extra cost. The Redbrick team will also provide support and training as part of the per matter transaction fee.
**Jo Hodges, Director of Redbrick Solutions comments,**
“Providing our clients with innovative functionality to work in the most efficient way possible plays a key role in continuously evolving our conveyancing case management solution. Just one of the many examples of innovation from Redbrick is our new partnerships with Armalytix and Thirdfort providing essential Source of Funds checks, arming clients with the data, evidence and answers they need, effortlessly integrated into their workflows.
We have exciting plans for the remainder of the year with version 27 already in development.”
**James Hadley, Director of** [**KingsGuard Legal**](https://www.kingsguardlegal.co.uk/)**, comments:**
“Redbrick’s legal case management software is user friendly, easy to navigate, and the Redbrick team go above and beyond. Redbrick’s support services are exceptional and responsive, so any queries are resolved promptly, and the platform is constantly being developed in keeping with industry changes.”
For more information, then please [contact](https://redbricksolutions.co.uk/contact/) a member of our friendly team.
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology, source of funds
---
### [Combining conveyancing technology to strengthen communication and transparency](https://redbricksolutions.co.uk/combining-conveyancing-technology-to-strengthen-communication-and-transparency/)
**Published:** October 3, 2022
**Author:** Chloe Cragg
**Content:**
**One of the leading firms offering conveyancing services to estate agencies and law firms has partnered with award-winning conveyancing case management provider, [Redbrick Solutions](https://redbricksolutions.co.uk/), to provide a streamlined conveyancing process to all parties involved.**
[TPS Group](https://tpsgrp.co.uk/) have been involved in more than 100,000 home moves, working with hundreds of independent estate agencies and law firms. TPS are one of the property industry’s leading conveyancing panel management providers and are always at the forefront of the latest technology, enabling them to provide fast, transparent, and ultra-secure services for all parties during the property transaction process.
#### **Craig Campbell, Managing Director of TPS Group comments,**
**“We are extremely delighted to be partnering with Redbrick, which will further consolidate the strength of our platform and increase our focus and scale in conveyancing and property services. We look forward to building a long term and growing relationship with them.”**
#### **Matthew Irving, Finance and Operations Director of TPS Group comments,**
**“The attraction of partnering with Redbrick is about aligning with a like-minded business that values delivering a high-level service to clients and collaborating with them to meet customer needs and improve the customer journey and it is always great to work with some real experts in their field.”**
[Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) conveyancing case management software helps law firms save time and money by assisting users at every step of the legal process, from the initial estimate through to invoicing the client and collecting monies. It produces letters, legal forms, bills, and statements in seconds and manages risk via a transparent to-do list visible to case owners with third-party links built in.
Going beyond the industry standard legal case management software available on the market, Redbrick offers a ‘one-stop shop’ solution. Conveyancing law firms benefit from the numerous integrations such as an online quoting tool, SDLT, Outlook, Word, AML, Searches, Land Registry, Legal Forms Library, a reporting module, and secure (2FA) document sharing with digital signatures and case tracking portal.
#### **Jo Hodges, Director of Redbrick Solutions comments,**
**“Redbrick’s collaboration with a leading conveyancing panel management provider plays a great part in our ambition to increase ease and efficiency for law firms and to strengthen communication for all stakeholders throughout the conveyancing process. Redbrick Solutions are delighted to be partnering with TPS to maximise a seamless conveyancing journey.”**
Redbrick aims to help increase law firms’ productivity and efficiency enabling them to offer quality conveyancing services, and their partnership with TPS maximises firms’ ability to work more closely together, strengthening communication and relationships, plus the opportunity to receive referral work.
**Categories:** Uncategorized
---
### [Redbrick Solutions partner with The Search Bureau](https://redbricksolutions.co.uk/redbrick-solutions-partner-with-the-search-bureau/)
**Published:** June 20, 2023
**Author:** Chloe Cragg
**Content:**
[Redbrick Solutions](https://redbricksolutions.co.uk/) have unveiled a new partnership with leading conveyancing search provider [The Search Bureau](https://www.searchbureau.co.uk/). The collaboration will see the two businesses integrate their systems, allowing law firms to order searches directly from within the case management solution, saving time and improving security.
The Search Bureau has been providing conveyancing searches and related services for over 12 years and pride themselves on the level of customer service they provide. Redbrick clients will have access to a full suite of regulated and official local searches, water and drainage and environmental searches.
**Rebecca Croxford, Operations Director of The Search Bureau, comments:**
**“We are delighted to be working with the team at Redbrick Solutions. We appreciate that law firms have a significant choice of search providers, but we believe our customer service stands out from our competitors.
Whilst we are able to offer the technology and ordering systems our rivals have, we have maintained the feel of a smaller business where our team know the names of everyone who calls or emails us. We promise a same day response to emails, no mass call centres and a team that genuinely appreciate your business.”** Redbrick Solutions provide easy to use conveyancing case management, delivered by experts, to successful law firms. The user interface of the [conveyancing case management](https://redbricksolutions.co.uk/what-we-do/) solution is simple to navigate and follows a logical process that will be familiar to all conveyancers, helping to increase ease and efficiency for all parties. Redbrick assists users at every step of the way, from the initial estimate through to invoicing the client and collecting monies, it produces letters, bills and statements in seconds and manages risk via a transparent to-do list visible to case owners with third party links built in. **Jo Hodges, Director of Redbrick Solutions, adds:**
**“We are looking forward to developing our partnership with The Search Bureau this year. When reviewing our search offering their ethos around customer service stood out as one of many synergies between our two businesses. The integration will make search ordering seamless and is another area in which we’re able to speed up the process for clients and improve the profitability of each purchase matter.”**
To learn more about our seamless integration with The Search Bureau, please contact the [Redbrick team](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology
---
### [Redbrick Solutions and Armalytix combine technology to provide essential Source of Funds and Wealth checks](https://redbricksolutions.co.uk/redbrick-solutions-and-armalytix-combine-technology/)
**Published:** May 3, 2023
**Author:** Chloe Cragg
**Content:**
[Redbrick Solutions](https://redbricksolutions.co.uk/), leading conveyancing case management provider, and Source of Funds and Wealth experts, [Armalytix](https://redbricksolutions.co.uk/partners/armalytix/), have combined their technology to intelligently conduct faster and more effective Source of Funds and Wealth checks.
Armalytix is a data intelligence firm that allows consumers to safely share Open Banking and other data to deliver financial insights to firms, helping those firms conduct faster and more effective AML, fraud and financial risk checks. With Redbrick’s partnership with Armalytix, clients have the financial data, evidence and answers they need, effortlessly integrated into their Redbrick workflows.
Armalytix provides legal firms with:
- Upfront financial fact finds
- Market-leading analysis
- Legal Eye endorsed questionnaires
- And much more!
**Tom Lyes, Head of Legal and Property at Armalytix, comments,** “Partnerships are incredibly important to us at Armalytix and we’re really excited to be working with the team at Redbrick. Working with them it’s really clear that they understand the Conveyancing landscape and put a real emphasis on increasing ease and efficiency for all parties. Our fast and effective checks fit neatly within that approach and allow Redbrick’s clients to request our market leading Source of Funds reports simply, in just a few clicks.”
**Jo Hodges, Director at Redbrick Solutions comments,**
“Continuously evolving our conveyancing case management solution is crucial to ensuring our clients achieve maximum benefit. Our partnership with Source of Funds experts, Armalytix, introduces a seamless process to transform the complex, manual process of Source of Funds and Wealth checks. We are delighted to be working with them.”
Armalytix provides an essential tool with accurate data to transform the manual process of Source of Funds and Wealth checks into a simple, digital experience for you and your clients.
Discover how your legal practice can manage conveyancing digitally, stay compliant and efficient by [contacting the Redbrick team](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology, source of funds
---
### [Can legal case management support your firm through uncertain UK housing market conditions?](https://redbricksolutions.co.uk/supporting-your-firm-through-uncertain-uk-housing-market-conditions/)
**Published:** April 20, 2023
**Author:** Chloe Cragg
**Content:**
The cost-of-living crisis and high mortgage rates we have seen so far this year have inevitably weakened UK market conditions. The uncertainty in the current housing market is bound to impact important business decisions, especially decisions that implement constructive change within a law practice. Reports from [Nationwide](https://www.nationwidehousepriceindex.co.uk/reports/house-prices-record-seventh-consecutive-monthly-decline-in-march) confirming ‘March saw a further decline in annual house price growth, with prices down 3.1% compared with the same month last year,’ should not distract a law firm from wanting to future proof the practice and introduce ease and productivity.
Law firms considering implementing legal case management software should certainly weigh up the benefits of using a new solution and whether the software provider aims to keep law firms compliant, efficient, and profitable. Reputable conveyancing case management provider, [Redbrick Solutions](https://redbricksolutions.co.uk/), offer numerous cost-effective benefits including a unique pay as you go business model, meaning firms are only charged on a transactional basis for every active matter. Additionally, Redbrick’s unique payment method gives firms the ability to pass transaction fees on as a disbursement. Quotes are not charged for, enabling firms to quickly send out initial client documentation, chase up quotes and capture client details without the risk of being out of pocket should the client not proceed to instruct you. Redbrick also offer the option of a fixed per user per month fee if you are unable to pass on a transactional fee.
Redbrick provide the assurance of a cost-effective conveyancing case management solution with further additional benefits of frequent upgrades at no cost, plus free support and maintenance. Redbrick believe in future proofing law firms with a unique business model ensuring clients stay productive and profitable.
**James Hadley, Director of KingsGuard Legal, comments:**
**“Redbrick’s legal case management software is user friendly, easy to navigate, and the Redbrick team go above and beyond. Redbrick’s support services are exceptional and responsive, so any queries are resolved promptly, and the platform is constantly being developed in keeping with industry changes.”**
Remaining profitable is key across all businesses and in the doom and gloom of the current UK housing pressures [Nationwide](https://www.nationwidehousepriceindex.co.uk/reports/annual-house-price-growth-turns-negative-in-february-falling-to-its-weakest-level-since-2012) have stated, ‘Conditions should gradually improve if inflation moderates in the coming months as expected, easing pressure on household budgets.’ Implementing constructive change and future proofing your law firm ahead of the upturn in transaction volumes would be wise.
Redbrick clients can also benefit from our partnerships with leading conveyancing panel management providers, [TPS](https://redbricksolutions.co.uk/partners/tps-group/) and [Yourkeys](https://redbricksolutions.co.uk/partners/yourkeys/), enabling clients to access additional transactions during quieter periods.
Discover how your firm can manage conveyancing matters digitally, and stay compliant and profitable with Redbrick Solutions conveyancing case management by [downloading our brochure](https://redbricksolutions.co.uk/download-our-brochure/) or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology, conveyancing map
---
### [Helping clients choose their conveyancer](https://redbricksolutions.co.uk/helping-clients-choose-their-conveyancer/)
**Published:** April 17, 2023
**Author:** Chloe Cragg
**Content:**
**Marketing can lead the proverbial horse to water – but how on earth do you make it drink?**
I think the answer is twofold. Data and clients.
I say twofold – in fact both themes are closely interrelated. Data around conveyancing performance is now emerging in a format that clients can understand and compare which is great news. The Conveyancing Map offers firms the chance to give clients an objective insight into their market presence and their operational efficiency. Instead of platitudes around putting clients first, firms can now demonstrate, using objective data, why they should be instructed. For example, evidence of their Market knowledge (e.g. more cases in the area than anyone else), that they are specialists in a particular area (e.g. greatest percentage of leasehold or new build cases) and their operational efficiency (e.g. post completion performances).
The second is clients’ own data. The bombshell that has landed is the new world of client reviews – and this is where I think change will also be driven. Companies like Trustpilot and Review Solicitors are now using data to give an aggregated voice to consumers that has never been heard before and which is proving immensely powerful in all walks of life including legal services. Hearing how former clients have fared is hugely influential for prospective clients unsure of their next steps.
In fact, the conveyancing market could have been designed specifically to maximise the impact of client reviews. Conveyancing is an intangible service that is poorly understood, infrequently used and opaque at the point of engagement. Set against that, Trustpilot’s own research has shown that 92% of consumers read reviews and 90% trust a site more that includes reviews. The company has 55 million reviews and adds 1 million every month. This, together with objective performance data is the new force that conveyancers will be wise to embrace as clients share their experiences of conveyancing.
Without doubt, as new, objective data becomes available and accessible to clients, this heightened transparency will be gratefully received by prospective clients thirsty for differentiators to help them decide where to place their instructions. Firms who embrace this will immediately take a metaphorical step closer to their clients by demonstrating that they appreciate it’s a difficult decision they’re being asked to make and that they want to help. Firms who don’t, can continue to rely on price.
Redbrick clients using [Conveyancing Data Services (CDS)](https://redbricksolutions.co.uk/partners/conveyancing-data-services/) can benefit from Conveyancing Map’s invaluable solution. Learn more about how Conveyancing Map can benefit your firm in our webinar on **Thursday 20th April 2023** at **11:30am**, register your **FREE** place **[here](https://register.gotowebinar.com/register/8988779566259256156)**.
*Richard Hinton, Director at [Pitsford Consulting](https://www.theconveyancingmap.com/)*
**Categories:** Uncategorized
**Tags:** conveyancing, law firm, conveyancing law firm, legal technology, conveyancing map
---
### [Comprehensive legal case management software delivers innovative functionality to progressive law firm](https://redbricksolutions.co.uk/comprehensive-legal-case-management-software-delivers-innovative-functionality/)
**Published:** March 14, 2023
**Author:** Chloe Cragg
**Content:**
Specialists in wills, probate and property, [KingsGuard Legal](https://www.kingsguardlegal.co.uk/) provide sensible and cost-effective advice to their valued clients. KingsGuard take pride in their excellent service and aim to provide clients with the time they deserve to ensure advice is tailored to their needs. To support the law firms reputable offering they partnered with [Redbrick Solutions Legal Case Management Software](https://redbricksolutions.co.uk/) when first established in 2016 and have never looked back.
Redbrick Solutions offer a comprehensive, user-friendly platform with a plethora of useful integrations, all serving to make both the conveyancing and probate processes more efficient. The firm have benefitted from multiple functionalities within Redbrick, including the seamless integration with HM Land Registry’s electronic Document Registration Service (e-DRS) enabling the law firm to save time on registrations, minimise errors and reduce risk through electronic audit trails.
Redbrick provides the firm with customisable file management facilities, such as folder organisation and progress checklists, which assist in automating workflows. The workflows help the team access the current stage of each file and the automated client communication facilities help the firm to keep clients and third parties satisfied and informed.
#### **James Hadley, Director of** [**KingsGuard Legal**](https://www.kingsguardlegal.co.uk/)**, comments:**
**“Redbrick’s legal case management software is user friendly, easy to navigate, and the Redbrick team go above and beyond. Redbrick’s support services are exceptional and responsive, so any queries are resolved promptly, and the platform is constantly being developed in keeping with industry changes.”**
To ensure law firms have access to the latest in legal technology, Redbrick develop several new releases each year, provided at no cost. Redbrick ensure that reputable firms like KingsGuard Legal stay compliant, efficient and profitable with no down time.
[Redbrick Solutions](https://redbricksolutions.co.uk/) provide a modern, easy to use legal case management system to progressive law firms and their solution provides [KingsGuard Legal](https://www.kingsguardlegal.co.uk/) with the functionality to deliver quality services to their clients.
Discover how your firm can manage conveyancing matters digitally with Redbrick Solutions conveyancing case management by downloading our brochure below or [request a software demo](https://redbricksolutions.co.uk/book-a-demo/).
#### Download our brochure
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**Categories:** Uncategorized
**Tags:** easy to use case management, efficiency, property, most innovative legal case management software
---
### [Conveyancing fraud – is your law firm protected?](https://redbricksolutions.co.uk/conveyancing-fraud-is-your-law-firm-protected/)
**Published:** February 21, 2023
**Author:** Chloe Cragg
**Content:**
It is well known that large amounts of money are typically involved in property transactions, making conveyancing fraud an attractive target among cyber criminals. Conveyancing transactions are often fast moving and pressurised, and scammers may impersonate anyone involved in a property transaction including owners, buyers, borrowers, lenders, or conveyancers.
Fraud is not subsiding and for conveyancing law firms this is mainly due to handling significant funds and the sensitive client data that is stored. The [ONS](https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/articles/natureoffraudandcomputermisuseinenglandandwales/yearendingmarch2022) confirmed last year that fraud and computer misuse offences have increased substantially over the last two years, and the proportion of fraud incidents that were cyber-related increased to 61% from 53% in the year ending March 2020.
Law firms are aware of the need to tighten cyber security and with UK government plans to add a ‘failure to prevent fraud’ offence to the Economic Crime and Corporate Transparency Bill, the necessity for risk management and protection against fraud is essential. [**Is your law firm protected?**](#is-your-law-firm-protected)
#### **Cyber security threats**
Battling cyber threats is imperative and many law firms are experiencing threats daily, such as authorised push payment fraud, phishing, and ransomware.
**Authorised push payment fraud
Conveyancing law firms are often a target to authorised push payment fraud due to the substantial amounts of funds being transferred daily, along with the pressure of home movers needing to act quickly.
Scammers will impersonate lawyers to divert payments to their own bank accounts. Often or not this type of cybercrime will be carried out via email, phone, or social media and because the victim has authorised the payment, they also become liable.
**Phishing**
Phishing scams are some of the most common types of attacks carried out on law firms. Cyber criminals carrying out phishing attacks are aiming to extract confidential information such as usernames, passwords, and anything else that can be used to access sensitive data. As with most crimes, phishing scams are evolving and they often try to look like they have come from senior firm members, this is known as whaling.
**Ransomware
Similar to phishing, ransomware scams usually involve emails. However, what sets them apart is that they often have an encrypted attachment added to the email, this blocks access to the victim’s data and locks the computer network until a ransom has been paid. This can cause significant disruptions to the law firm, as they are unable to analyse documents or communicate with clients through the computer.
#### Is your law firm protected?
Law firms know that continual vigilance and training can help minimise cyber-attack threats. Other ways to protect your firm against fraudulent activity is through the use of a reputable conveyancing case management provider.
[Redbrick Solutions](https://redbricksolutions.co.uk/) battle conveyancing fraud with our specialist [conveyancing software](https://redbricksolutions.co.uk/what-we-do/) providing clients with multiple tools to protect each and every matter.
Clients can utilise our seamless integrations combatting fraud including, efficient and reliable [Biometric ID Checks](https://redbricksolutions.co.uk/products/credas-biometric-id-checks/), trusted and secure [Law Firm Identity Checking Technology](https://redbricksolutions.co.uk/partners/confirmly/) and best in class [Source of Funds Checks](https://redbricksolutions.co.uk/partners/armalytix/). With multiple reliable tools, law firms can ensure that their clients are genuine as well as the bank accounts and law firms the conveyancing funds are sent to.
Redbrick’s [conveyancing case management software](https://redbricksolutions.co.uk/what-we-do/) also provides functionality to automate much of the process, removing the risk of error in duplicating data. Correct contact details for all parties are stored within the conveyancing software, so you can quickly and easily check they are valid. Redbrick provides a full audit trail of everything that has happened on a matter which is stored in one easy to access place. Following key steps throughout the conveyancing process is essential to protect law firms and their clients, and Redbrick’s risk management solution enables firms to effectively demonstrate this and offers the benefit to easily run reports to meet compliance requirements.
Our secure document sharing portal uses the latest two-factor authentication so that you and your clients can have peace of mind knowing that their sensitive information cannot be intercepted by cyber criminals. You can quickly and easily choose which documents you wish to share via the portal and clients can access the portal to view via a notification. They are then able to simply download and complete any documents at a time that is convenient for them.
[Get in touch](https://redbricksolutions.co.uk/contact/) with Redbrick today or download our brochure below to discover how you can manage your conveyancing digitally with Redbrick Solutions.
Please select a valid form
**Categories:** Uncategorized
---
### [New look for conveyancing experts](https://redbricksolutions.co.uk/new-look-for-conveyancing-experts/)
**Published:** February 15, 2023
**Author:** Chloe Cragg
**Content:**
### **Redbrick Solutions launch new website**
Redbrick Solutions have unveiled a new look website this week, after many months of planning and development. The new website delivers a client focussed approach with easy access to the latest conveyancing news and events including upcoming webinar sessions. [**Click here**](https://redbricksolutions.co.uk/) to check out the new website.
The Redbrick Academy, a one stop shop knowledge centre, exclusively for Redbrick clients, has also been updated, offering a range of instructional and informative videos, user guides and previous webinar sessions.
**Jo Hodges, Director of Redbrick Solutions comments,**
**“We are delighted to launch our new website to offer new and existing clients a range of tools to keep up to date with the latest news in the conveyancing world. The refreshed Redbrick Academy provides our clients with the opportunity to rewatch webinar sessions containing the latest conveyancing information, so clients can always be in the know and never fall behind.”**
### **How can Redbrick Solutions benefit your law firm?**
Redbrick Solutions provide a modern, easy to use [conveyancing case management](https://redbricksolutions.co.uk/what-we-do/) solution to mid-tier progressive law firms. The user interface of Redbrick’s conveyancing case management software is simple to navigate and follows a logical process that will be familiar to all conveyancers, helping to increase ease and efficiency for all parties.
Redbrick assists users at every step of the way, from the initial estimate through to invoicing the client and collecting monies, it produces letters, bills and statements in seconds and manages risk via a transparent to-do list visible to case owners with third party links built in.
Going beyond the industry standard conveyancing case management software available, Redbrick offers a ‘one-stop shop’ solution. Conveyancing law firms will benefit from the numerous integrations such as SDLT, Outlook, Biometric AML, Searches, a reporting module, secure (2FA) document sharing and case tracking portal, plus full HM Land Registry e-DRS with digital AP1s.
**Roney Thankey, Director at Parity Legal, comments,
“We needed a case management system to support our growth and Redbrick Solutions has offered this and more. We have benefitted from many features including, creating our own workflows for different areas of law, using effective client login facilities, creating bespoke reports, along with the training and outstanding support.”**
Learn how you can manage your conveyancing digitally and [get in touch](https://redbricksolutions.co.uk/contact/) today or for more information download our brochure below:
Please select a valid form
**Categories:** Uncategorized
---
### [Maximise time, minimise errors, and deliver exceptional service with Redbrick Solutions](https://redbricksolutions.co.uk/maximise-time-minimise-errors-and-deliver-exceptional-service/)
**Published:** January 9, 2023
**Author:** Chloe Cragg
**Content:**
Redbrick Solutions provide a modern, easy to use [conveyancing case management](https://redbricksolutions.co.uk/our-products-legal-case-management-software) solution to progressive law firms. The user interface of our conveyancing case management is simple to navigate and follows a logical process that will be familiar to all conveyancers, helping to increase ease and efficiency for all parties.
Redbrick assists users at every step of the way, from the initial estimate through to invoicing the client and collecting monies, it produces letters, bills and statements in seconds and manages risk via a transparent to-do list visible to case owners with third party links built in.
Going beyond the industry standard legal case management software available, Redbrick offers a ‘one-stop shop’ solution. Conveyancing law firms will benefit from the numerous integrations such as SDLT, Outlook, Biometric AML, Searches, a reporting module, secure (2FA) document sharing and case tracking portal, plus full HM Land Registry e-DRS with digital AP1s. Redbrick have provided a quick and simple electronic Document Registration Service (e-DRS) process so submitting AP1s, receiving acknowledgment and any requisitions required are all captured in Redbrick. Submitting and managing AP1s directly through Redbrick’s conveyancing case management software provides an efficient solution for our clients.
**Jo Hodges, Director of Redbrick Solutions comments,**
“We work in partnership with our clients to improve best practice and streamline their processes via our easy-to-use conveyancing case management solution. We continuously evolve our conveyancing case management to ensure our clients achieve maximum benefit and assists them to work in the most efficient way possible.”
**Samuel Cash, Practice Manager, Director at Bennett Oakley Solicitors comments,**
“We decided to go with Redbrick in 2017 as the chosen case management system for our residential conveyancing department. Our residential department is the biggest department within the firm so it was important to pick a tool that would effectively streamline the process as much as possible, however, still have the flexibility to suit our firm and lawyers.”
Work with a trusted partner and:
- drive efficiency
- improve accuracy
- save valuable time
- increase transparency
- reduce risk
[**Get in touch**](https://redbricksolutions.co.uk/contact-us) today or **download our brochure** below to discover how you can manage your conveyancing digitally with Redbrick Solutions.
Please select a valid form
**Categories:** Uncategorized
---
### [Conveyancing Market Report](https://redbricksolutions.co.uk/conveyancing-market-report/)
**Published:** May 10, 2017
**Author:** Chloe Cragg
**Content:**
**Categories:** Uncategorized
---
### [What happens when an environmental report doesn't pass first time?](https://redbricksolutions.co.uk/what-happens-when-an-environmental-report-doesnt-pass-first-time/)
**Published:** April 25, 2019
**Author:** Chloe Cragg
**Excerpt:** Future Climate Info and Redbrick Solutions are delighted to invite you to our free CPD webinar
**Content:**
Future Climate Info and Redbrick Solutions are delighted to invite you to our free webinar which will be presented by Neil Wood, Business Development Manager at FCI.
**Dates: 9th May 11am & 16th May 2pm**
**This webinar carries 1 hour CPD.**
During the webinar we will be covering…
- Which Environmental report should I be using?
- Why do an Environmental report at all?
- What happens when a report doesn’t PASS first time?
- Learn how to communicate FURTHER ACTION details to your clients
- Relevant up to date case study examples
- News items
**Categories:** Redbrick News
**Tags:** conveyancing case management, environmental search, free webinar, future climate info, conveyancing
---
### [Which geo-environmental risks should property lawyers (and our clients) be most concerned about?](https://redbricksolutions.co.uk/which-geo-environmental-risks-should-property-lawyers-and-our-clients-be-most-concerned-about/)
**Published:** May 15, 2022
**Author:** Chloe Cragg
**Content:**
## Lawyers and Environmental Data
My fellow solicitors and their Professional Support Lawyers sometimes tell me they feel besieged by an ever-increasing number of different types of environmental reports which they are required or encouraged to commission. Reports for flooding, contaminated land, ground stability and other types of geo-environmental risks. There are now separate reports for climate risk, albeit of variable quality. There seems to be an endless tide.
“We’re not environmental data scientists” they say. Some wish they did not have to commission reports which they rarely read and feel that they are not technically qualified to interpret. But there are real risks for solicitors and clients alike if a head-in-the-sand approach is taken, as I seek to explain in the first of a series of blogs.
Solicitors do need to engage with this not least because environmental risks could become more manifest as a result of climate change. As former UK Supreme Court Justice, Lord Carnwath has commented:
“*Lawyers have a special role to play in taking us from climate ambition to climate action. They can lead the way both by their own business practices and the example they set to their clients, and by ensuring that climate issues are at the heart of the thinking behind the legal transactions and documents on which they are advising*”.
So, yes, solicitors are not environmental consultants, but we are not lay people either. All real estate solicitors are going to have to get to grips with this by understanding the impacts that geo-environmental risks in a changing climate will have on land and buildings – including significantly increased number of properties being impacted by subsidence and flooding in particular. They will also need to understand how their duty of care to real estate clients applies to long term climate risks which we touch on below and will consider in a future blog. We start though by considering the nature and extent of geo-environmental risks as they stand today.
## Thinking about Risk – Frequency of Occurrence and Magnitude of Harm
First of all, let’s step back and consider the nature of risk so we can start to understand why some geo-environmental risks are much more important than others.
Risk is the possible occurrence of an adverse event. In the context of geo-environmental events, this includes all types of flooding, coastal erosion, contamination, subsidence, and other adverse phenomena which have an adverse impact on the use and enjoyment of land and buildings.
Risk consists of two elements – a) the probability of incurring a loss; and b) the magnitude of that loss which is typically expressed in monetary terms.
As we will see, some geo-environmental events are many times more likely to occur than others – and some events have a much more serious financial impact than others. It is useful for solicitors to be broadly aware of this when advising clients.
By way of illustration, if the probability of a particular geo-environmental event is very low (e.g., 1:10,000 event), and the magnitude of loss manifesting from that event is also relatively low (e.g., £5,000), then the occurrence of such an event would not be an overly concerning matter for most clients to accept. It would not, for instance, be sufficiently significant for them to withdraw from a potential purchase of the property.
If, however, the magnitude of loss that could be caused by the geo-environmental event is very significant, say a £1m property has a 1:1,000 chance of collapsing into the sea as a result of coastal erosion, then even though this may be a highly remote outcome, the risk may dissuade many prospective purchasers from buying the property. Likewise, this may dissuade many lenders from offering mortgages for properties in such vulnerable locations.
## Flooding and Subsidence – the main geo-environmental risks
The main geo-environmental risks that impact or threaten to impact by far the largest number of properties in the UK are flooding and subsidence. This is well understood by the UK’s mortgage providers.
### Flooding
There are 28.1M homes in the UK, increasing at more than 200,000 per year. A remarkable number of these are exposed to flooding and with climate change already leading to much wetter weather across the UK, the numbers are only going to increase.
According to the Environment Agency, 5.2 million residential properties in England are currently at risk of flooding, together with commercial properties and important infrastructure facilities. SEPA estimates 284,000 homes, business and services are at risk of flooding in Scotland. A similar number applies for Wales. 45,000 homes are at risk of flooding in Northern Ireland. SO, the UK total of at risk homes is a staggering 5,774,000 with climate change set to add to this number as we will see in our next blog.
So, the stark consequence of this is that conveyancers will be transacting homes which have a 1 in 5 chance of being exposed to flood risk. The issue is just as applicable to commercial property lawyers with Aviva estimating that 1 in 3 commercial properties are at risk of flooding. The average cost of a flood claim to insurers is £50,000.
With such a prominent risk facing their clients, it is clearly advisable for real estate solicitor to have a good understanding of flood risk in its various forms, especially from rivers (the main source of flood risk).
### Subsidence
According to the British Geological Survey (BGS) the number of homes in Britain which are highly or extremely likely to suffer “shrink-swell” was 3% in 1990 (750,000 homes) and is predicted to grow to 6.5% of buildings by 2030 (1.625M homes).
By the end of the century 5% (1 in 15) of properties are going to be materially exposed to this risk, with up to 57 per cent of properties in London affected by 2070 and significant numbers in the East and South East of England as the following BGS map shows:
Other geo-environmental risks impact far fewer numbers of properties. So, for example, extreme weather events will contribute to the speeding up of coastal erosion around parts of our 7,500 miles of coastline. Approximately 12,800 properties around the UK are currently exposed to significant risk of damage or destruction from coastal erosion. This number is set to increase dramatically over the coming decades due to climate change, but it will only be a tiny fraction (under 2%) of the number of properties impacted by flooding and subsidence.
## Conclusion
Flooding and subsidence are by far the major geo-environmental risks impacting UK land and buildings. The numbers speak for themselves. To avoid the prospect of incurring liability for negligence, a prudent solicitor will include within their Report on Title to their client a summary of the purpose of the data contained within the environmental report commissioned for the transaction. They will also add a short description of what further information could be obtained if it was required and a request for instructions as to how the client wishes to proceed.
The landscape on this is changing though and in the next blog we will start to consider how advice could also change, driven by climate change, based on the wider interests of stakeholders in the transaction.
Stephen Sykes, Solicitor, LL.B, MA Environmental Law,
Environmental Lawyer
Real Estate Department
Capital Law Limited
**Visit Redbrick’s [Events Calendar](https://redbricksolutions.co.uk/events-calendar) to explore future webinars focusing on geo-environmental risk and more.**
*References:*
1. <https://chancerylaneproject.org/wp-content/uploads/2021/09/Net-Zero-Toolkit-v1.0-September-2021.pdf>
2. See, for example, Barclays p.28 of its 2021 TCFD Report; <https://home.barclays/content/dam/home-barclays/documents/investor-relations/reports-and-events/annual-reports/2021/Barclays-TCFD-Report-2021.pdf>
3. <https://www.ibisworld.com/uk/bed/number-of-households/44090/>
4. <https://www.gov.uk/government/publications/flood-and-coastal-risk-management-national-report/flood-and-coastal-erosion-risk-management-annual-report-1-april-2018-to-31-march-2019>
5. <https://www.sepa.org.uk/media/399172/nfra-faq.pdf>
6. <https://naturalresources.wales/flooding/managing-flood-risk/flood-risk-management-programme/flood-risk-management-annual-report-2020-2021/?lang=en#:~:text=In%20Wales%2C%20there%20are%20estimated,in%208%20properties%20in%20Wales>
7. <https://www.aviva.com/newsroom/news-releases/2021/09/one-in-three-business-properties-at-risk-from-flooding/>
8. <https://www.insurancetimes.co.uk/abi-uk-floods-to-cost-insurers-13bn/1416942.article>
9. <https://www.london.gov.uk/questions/2021/2256>
10. <https://www.bgs.ac.uk/news/maps-show-the-real-threat-of-climate-related-subsidence-to-british-homes-and-properties/>
**Categories:** Uncategorized
---
### [Are you ready for the digital AP1 transition? Know your options.](https://redbricksolutions.co.uk/are-you-ready-for-the-digital-ap1-transition-know-your-options/)
**Published:** July 19, 2022
**Author:** Chloe Cragg
**Content:**
**Redbrick are pleased to present their digital AP1 solution at the next [HM Land Registry Digital Applications Showcase](https://www.eventbrite.com/e/ready-to-switch-digital-ap1s-know-your-options-tickets-367421687157) event.**
This open virtual event being held on Thursday 28th July at 10am, is designed to highlight the third-party software options available to submit digital applications to HM Land Registry.
[Redbrick Solutions](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) are delighted to be exhibiting at the event with a live demonstration by Richard Brown, Technical Director at Redbrick. Richard will also be on hand to answer any questions.
Redbrick’s presentation will showcase how law firms have the option to make the AP1 transition as smooth as possible. Redbrick have introduced integration with HM Land Registry’s Business Gateway directly from the legal case management software. Submitting AP1’s directly through your case management system and receiving acknowledgement and any requisitions required means that you don’t have to leave the Redbrick software, enabling you to work more efficiently and saving you time.
Learn more about the benefits of Redbrick’s HM Land Registry integration by joining the free virtual event, [click here](https://www.eventbrite.com/e/ready-to-switch-digital-ap1s-know-your-options-tickets-367421687157) to register today.
We hope you can join us!
**Categories:** Uncategorized
---
### [Don’t let the price of your professional indemnity insurance premium rocket!](https://redbricksolutions.co.uk/dont-let-the-price-of-your-professional-indemnity-insurance-premium-rocket/)
**Published:** August 16, 2022
**Author:** Chloe Cragg
**Content:**
Rising professional indemnity insurance premiums are having a threatening impact on UK law firms. For smaller firms, the hardening of PI insurance over the past two years has become unmanageable and may lead to devastating effects for these businesses and their customers.
With heightened focus being placed on firm’s internal procedures and risk management methods, the ability to effectively demonstrate best practice can reduce PI premiums. As PI insurance remains an important policy for firms to protect their financial assets from losses, law firms need to thoroughly assess their risk and adopting stronger processes could be invaluable to reduce PI premiums.
Working alongside a conveyancing case management software provider like [Redbrick Solutions](https://redbricksolutions.co.uk/), offers firms a reliable risk management solution. Redbrick delivers functionality that provides a full audit trail of everything that has happened on a matter which is stored in one easy to access place. The comprehensive case management system also enables firms to set permission levels for managers to oversee and sign off important tasks. Signing off tasks and automating processes throughout the matter ensures a smoother transaction whilst delivering a high level of service. Following key steps throughout the conveyancing process is essential to protect law firms and their clients, and Redbrick’s risk management solution enables firms to effectively demonstrate this and offers the benefit to easily run reports required for PI providers.
Acquiring the best PI coverage available in the market is crucial for many firms and sourcing cost effective ways of working across the entire business are more important than ever before. Redbrick supports risk management best practices, but also provides the assurance of a cost-effective conveyancing case management solution, with added benefits from frequent upgrades at no cost, free support and maintenance, and the ability to pass transaction fees on as a disbursement. Redbrick believe in future proofing firms with our unique business model ensuring clients stay compliant, efficient, and profitable.
As one of the best conveyancing case management systems available, firms can have peace of mind knowing that they have the best partner by their side.
If you would like to learn more about our risk management solution to reduce your PI premium, plus increase efficiency and profitability, then please [get in touch](https://redbricksolutions.co.uk/contact-us) with a member of the Redbrick team.
**Categories:** Uncategorized
**Tags:** easy to use case management, efficiency, property
---
### [Redbrick Solutions are proud to support Will Aid for the seventh year running](https://redbricksolutions.co.uk/redbrick-solutions-are-proud-to-support-will-aid-for-the-seventh-year-running/)
**Published:** November 24, 2022
**Author:** Chloe Cragg
**Content:**
Will Aid is an annual fundraising campaign involving nine of the UK’s leading charities. With the support of solicitors who donate their skills, they encourage people to have their Will drawn up by a professional solicitor whilst at the same time supporting vital charities.
Since 1988, Will Aid has enabled the legal profession to raise over £21 million for good causes. The Will Aid charities all work with the most vulnerable people in the UK and around the world, so that sum of money will have improved countless lives. You can find out more about the great work the Will Aid charities do by following [this link](https://www.willaid.org.uk/will-aid-charities).
Over those years, Will Aid has encouraged and helped more than 310,000 people to make their Wills. By writing their Wills, these people may have spared their family the distress of coping with legal complications as well as losing a loved one.
[Redbrick Solutions](https://redbricksolutions.co.uk/) are again encouraging their clients to get involved in Will Aid by waiving their fee for all Will Aid registered firms producing Wills via Redbrick Case Management in November. For further information, [click here](https://redbricksolutions.co.uk/products/lpa-and-wills-case-management-software/).
**Jo Hodges, Director of Redbrick Solutions comments,**
**“We are delighted to be supporting this fantastic cause for the seventh year running for both the charities and our clients. Will Aid supports nine loved charities with much-needed donations for their vital work. Redbrick Case Management provides our clients with the functionality to produce Wills in an efficient and cost-effective manner.”**
For further information, please [contact us](https://redbricksolutions.co.uk/contact-us) or to register for Will Aid please visit their website: [https://www.willaid.org.uk/solicitors.](https://www.willaid.org.uk/solicitors)
**Categories:** Uncategorized
**Tags:** easy to use case management, efficiency, property
---
### [Blaser Mills introduces hitec conveyancing](https://redbricksolutions.co.uk/blaser-mills-introduces-hitec-conveyancing/)
**Published:** February 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Blaser Mills have introduced the latest e-conveyancing technology to improve their service to house-buyers.
**Content:**
Source: [www.watfordobserver.co.uk/news/businessnews/Blaser\_Mills\_introduces\_hitec\_conveyancing](http://www.watfordobserver.co.uk/news/businessnews/Blaser_Mills_introduces_hitec_conveyancing)
Blaser Mills have introduced the latest e-conveyancing technology to improve their service to house-buyers.
The High Street law firm, which is one of six offices, including a recent merger with Staines based firm Fancy & Jackson, is using the ConveyanceLink programme from Redbrick Solutions. This allows clients and estate agents to check their case’s progress via online tracking as well as sending text messages and emails at key milestones.
Martin MacDuff, Managing Director of Redbrick Solutions said: “This is great news for the home movers. ConveyanceLink is proven to deliver a quicker and more transparent conveyancing service to the client.
“The website update by Blaser Mills allows the home mover to access a comprehensive moving service, which assists them in notifying numerous organisations that they have moved with a click of a mouse and in organising all of their new utilities, which we pool together and save, on average, £700 per family.”
Alexandra Kirk, Associate Solicitor said: “Blaser Mills is focused on providing a service to clients that is second to none. ConveyanceLink really helps to do this by allowing clients to feel part of the transaction by tracking their home buy online whenever they wish as well as a variety of other services. It certainly will complement the progressive way we work.”
As part of the conveyancing procedure solicitors are also now required to verify a client’s identity.
Blaser Mills will be using another of Redbrick Solutions products, IDYourClient.com, an online identity verification tool which verifies a potential client’s identity against the widest selection of reliable data sources available, including the Politically Exposed Persons (PEP) and Sanctions register.
This will allow the firm to proceed with the client’s’ instructions while exceeding their anti money laundering requirements.
**Categories:** Redbrick News
---
### [Society of Licensed Conveyancers](https://redbricksolutions.co.uk/society-of-licensed-conveyancers/)
**Published:** February 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are delighted to have been selected as Preferred Suppliers to the SLC with their market leading practice management solution Redbrick Practice Management. The Society has recently re-launched itself to coincide with the introduction of ABS’s and the Council for Licensed Conveyancers being the first to be granted regulatory status.
**Content:**
Source : <http://www.legalitprofessionals.com/UK-News/redbrick-solutions-selected-as-preferred-supplier-to-the-society-of-licensed-conveyancers.html>
Redbrick Solutions are delighted to have been selected as Preferred Suppliers to the SLC with their market leading practice management solution Redbrick Practice Management. The Society has recently re-launched itself to coincide with the introduction of ABS’s and the Council for Licensed Conveyancers being the first to be granted regulatory status.
Redbrick Practice Management incorporates extensive workflows for Conveyancing and Probate ‘out of the box’ and its generic workflows can be customised to suit any type of legal discipline complimented by the full suite of all legal forms, document management, time recording and integrated third party links to make it the only legal software required by the modern law firm.
Redbrick Solutions are recognised as being revolutionary leaders in their field with a long list of ‘firsts’ under their belt. They were the first to introduce online case tracking, SMS and Email updates, seamless SDLT integration, AML checks and the pay per transaction business model. They are delighted to now add first to be recommended by the SLC to that list.
John Clay the Chairman of the SLC said ‘The arrangement with Redbrick represents another positive building block in the relaunch of the SLC. We are intent on helping all SLC members find the best solutions for enhancing their business and we have no doubt that Redbrick will prove to be an excellent supplier of technology solutions’
Martin MacDuff Managing Director of Redbrick Solutions concludes “We are delighted to be working more closely with the SLC at this exciting time for them, for the benefit of the profession and more specifically the Society’s members. Redbrick Practice Management offers conveyancers a comprehensive technology that will make the delivery of the conveyancing process more efficient and more compliant for the Firm, more transparent for the client and ultimately more profitable for the provider in an easy to use format. Delivered ‘out of the box’ with best practice and risk management built in we are able to offer Redbrick Practice Management as either an installed or hosted solution with a ‘pay as you convey’ business model which the overwhelming majority of our clients pass on as a disbursement, as the home mover receives countless benefits. Coupled with our no cost support, maintenance and upgrades for life, we deliver to law firms the very best in technology whilst taking away the burden of a large outlay against the firms profit at a time when firms are trying to protect their future prosperity.”
**Categories:** Redbrick News
---
### [Local conveyancing firm are streets ahead](https://redbricksolutions.co.uk/local-conveyancing-firm-are-streets-ahead/)
**Published:** February 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Sedgwick Legal have capitalised on the latest e-conveyancing technology in order to stay ahead of the competition in the current property market and to ensure their customer service is second to none.
**Content:**
Sedgwick Legal have capitalised on the latest e-conveyancing technology in order to stay ahead of the competition in the current property market and to ensure their customer service is second to none.
The Middleton based law firm, formerly known as Sedgwick Phelan and Partners, have been operating in the area for 50 years and are utilising the revolutionary Redbrick Practice Management solution from Redbrick Solutions which allows clients and estate agents to check their case’s progress via online tracking as well as sending text messages and emails at key milestones.
Martin MacDuff, Managing Director of Redbrick Solutions said ‘This is great news for the home movers of Manchester. Redbrick Practice Management is proven to deliver a quicker and more transparent conveyancing service to the client. The website update by Sedgwick Legal allows the home mover to access a comprehensive moving service, which assists them in notifying numerous organisations that they have moved with a click of a mouse and in organising all of their new utilities, which we pool together and save, on average, £700 per family.’
Sedgwick Legal are a progressive firm who pride themselves on being able to offer a first class service without charging city centre rates by way of employing specialist solicitors and using the latest in technology. Redbrick Solutions are widely recognized in the market as being forward thinking, revolutionary technology providers. Sedgwick Legal recently became incorporated allowing them to be more flexible in the services they offer, better involve and motivate staff and be more uniform in their service to clients which they hope will see them acting for the local community for another 50 years.
Peter Carey, Director and Solicitor commented ‘Sedgwick Legal is focused on providing a service to clients that is second to none. Redbrick Practice Management really helps to do this by allowing clients to feel part of the transaction by tracking their home buy online whenever they wish as well as a variety of other services. It certainly will complement the progressive way in which we work’
Mr. MacDuff concludes ‘We are delighted that Sedgwick Legal has chosen our technology, they are clearly committed to delivering service excellence and our product will help them to build on their already outstanding reputation in the Manchester area.’
Sedgwick Legal can be contacted on 0161 653 5299 or via their website www.sedgwick-phelan.co.uk
**Categories:** Redbrick News
---
### [The paperless office – myth or reality?](https://redbricksolutions.co.uk/the-paperless-office-myth-or-reality/)
**Published:** June 17, 2016
**Author:** Chloe Cragg
**Content:**
A quick internet search tells us that predictions about the paperless office were first made way back in 1975, and today, google will return pages of results promoting the benefits of removing paper from the workplace:
We all know there are huge savings to be made, the consumption of ink, stamps, envelopes, labels, folders (and of course paper) will reduce; as will staff time in preparing post and document bundles. Large filing cabinets and off site storage won’t be needed – so office space can be reduced and storage costs removed. It’s more efficient; electronically stored documents are held more securely, can be retrieved quickly (without the need to search through a filing cabinet or call back files from storage) and then shared more easily. And of course there’s the positive impact on the environment.
So why, in today’s technology enabled society are so many law firms struggling to embrace the paperless office? There are lots of barriers: the perceived cost of the equipment required to facilitate paperless working, a lack of trust in technology and fear of what will happen if the system crashes and ‘I lose my work’, the comfort of being able to print things out to read and mark-up amends are just some of the challenges that need to be overcome. But, they can be overcome and in truth, the only thing preventing us from achieving the paperless office is our own willingness to change our ways of working.
Recently, I met a firm who have achieved the reality of the digital case file. Linda Heald & Co began their journey four years ago by ensuring they had adequate back-up services, both on and off site – so that documents can be efficiently stored and retrieved, and will always be accessible – even if disaster strikes.
They scan post immediately and save it in the appropriate file on their case management system. All incoming paper post is then kept in a small file whilst the matter is live (outgoing letters are not printed), but as soon as the file is closed, the paper is sent for confidential shredding (and is collected for free by the shredding company). Original mortgage deeds have to be retained for Land Registry applications, they are kept in a central place – filed according to lender and date.
Linda Heald, principal of Linda Heald & Co says she would never go back to a paper based working environment. The benefits they have achieved in terms of storage costs, efficient working and the ability to retrieve documents (even closed files) instantly are enormous. This is turn enables them to provide a top class service to their clients. Linda offers a few words of wisdom for anyone wanting to achieve the digital case file, “*Invest in good quality scanners and back-up systems. Use a good quality case management system (such as Redbrick Practice Management), train your staff to change their ways of working and go for it! You could even reward staff with a pay rise when the bills start to come down!*”
It sounds good to me, so what are we all waiting for?!
According to Linda, firms are failing to grasp the paperless bull by the horn for a number of reasons. “*I believe that as a profession we still have not embraced technology and what it can do to speed up transactions. I also think that firms are scared that they will lose data if they go paperless, but, if some careful thought is put into comprehensive back up systems it is perfectly safe, safer than paper files in fact.*”
Linda is leading the way in paperless working, and no doubt there is a lot other firms can learn from her. Being four years down the line now, I wonder if she would have done anything differently? “*The only thing I would have done differently is perhaps to have invested in better quality scanners from the outset, but at the time I couldn’t afford it*.”
For more information please contact Jo Hodges at <jhodges@redbricksolutions.co.uk> or [0845 166 2629](tel:0845%20166%202629).
**Categories:** Uncategorized
---
### [Birmingham Post - Legal 500](https://redbricksolutions.co.uk/birmingham-post-legal-500/)
**Published:** June 17, 2016
**Author:** Chloe Cragg
**Excerpt:** The pressure on law firms to reduce costs for clients whilst delivering maximum value and high levels of customer service is set to grow over the next 12 months. As a result, law firms will be looking to extract every possible efficiency and this is where legal technology is key.
**Content:**
The pressure on law firms to reduce costs for clients whilst delivering maximum value and high levels of customer service is set to grow over the next 12 months. As a result, law firms will be looking to extract every possible efficiency and this is where legal technology is key.
A good practice management tool, such as Redbrick Practice Management, is essential for firms who want to compete in the current market. Technology can make fixed fee work profitable by delivering efficiencies at every step of the process, from quoting and file opening, to automatically producing documents, forms and invoices.
Data management is key. There are numerous benefits to having seamlessly integrated solutions, the risk of error and duplication are significantly reduced and there are huge savings in time from re-keying data. Redbrick Business Intelligence offers so much more than law firm accounting software. It delivers customisable, easy to read reports in seconds and enables key stakeholders to answer important questions such as the true cost of servicing a client and measures of profitability. Fully integrated into Redbrick Practice Management the two solutions deliver everything needed by the modern law firm.
It is equally important, if not more so, for the law firm to ensure they are getting maximum benefit from their chosen legal technology, which is why Redbrick Solutions provide all clients with their own Business Consultant to ensure we deliver a solution perfectly customised to the firms requirements and that moving forwards they continue to get maximum benefit from all of the time saving functionality available.
Redbrick Solutions are innovative leaders in the legal technology market, we were the first supplier to introduce online case tracking, SMS and email updates, seamless SDLT integration and AML checks. Our quarterly upgrades are driven by consumer’s needs, ensuring we keep our clients, the law firm, in tune and ahead of the competition!
Technology such as this used to be reserved for the top firms but our unique choice of business models enables firms of all sizes to easily engage with us. With support, upgrades and maintenance all included firms can reap the benefits of legal technology on a low risk basis.
We recognise that the legal market is continually evolving and technology is advancing in leaps and bounds. That’s why we work closely with our team of consultant lawyers to ensure we develop solutions that are the best of both worlds; delivering the best in technology to enable law firms to thrive.
**Categories:** Redbrick News
**Tags:** conveyancing case management
---
### [Ten Easy Steps to Conveyancing Success](https://redbricksolutions.co.uk/ten-easy-steps-to-conveyancing-success/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Content:**
The legal market is currently changing at an unprecedented rate and according to the ‘2016 Report on the state of the legal marketplace’, law firms need to make proactive changes to how they provide legal services.
This change represents a wonderful opportunity for the legal profession to prosper and excel both in the UK and globally by focusing on market differentiation and profitability. With competition fierce, it is paramount that firms find new ways to increase turnover, reduce costs and offer an all round first class service to their clients.
[Redbrick Solutions](https://www.redbricksolutions.co.uk/) are proud to support Legalex – The National Legal Exhibition & Conference, for the second year running and will be demonstrating to delegates their ‘Ten Easy Steps to Conveyancing Success‘. Visit them on **stand L236** to learn how to:
- Improve quote conversion
- Utilise online data capture
- Enhance risk management and compliance
- Be proactive in your client communication
- Handle matters more efficiently
- Improve client satisfaction
- Boost cross selling success
- Remove duplication from your firm
- Maximise profitable partnerships
- Learn what this actually means for your firm
LegalEx provides a wealth of knowledge and solutions for proactive UK legal professionals seeking to develop, expand and elevate their business. Designed for decision makers, practice managers, marketing, IT and many other areas.
If you are a proactive law firm looking to grow your business it is paramount that you attend Legalex – May 11th and 12th 2016 at ExCeL London. Redbrick Solutions can be found on **Stand L236.** Visit www.legalex.co.uk to book your free tickets today.
Supported by all the major legal institutions, societies and leading media firms, Legalex delivers an unparalleled seminar schedule covering such topics as: conveyancing, practice management, artificial intelligence, data protection law, cyber security, marketing, the cloud and many more hot topics affecting the legal industry. The speaker line-up features the foremost legal experts; not only do these seminars bring you the most up-to-date information to maintain and develop your skills, but they also contribute towards fulfilling your obligations for Continuing Professional Development accreditation absolutely free of charge.
**Categories:** Uncategorized
---
### [An interview with...Martin MacDuff](https://redbricksolutions.co.uk/an-interview-with-martin-macduff/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** Founded in 2001, Redbrick Solutions have enjoyed a consistent level of high growth, increasing turnover by 400% over the last 5 years. Best known for their intuitive conveyancing case management solution...
**Content:**
Founded in 2001, Redbrick Solutions have enjoyed a consistent level of high growth, increasing turnover by 400% over the last 5 years. Best known for their intuitive conveyancing case management solution, they now also offer full practice management and legal accounts. We speak to Redbrick’s managing director, Martin MacDuff.
**What changes have you observed in the legal technology market over the last 5 years?**
Lawyers are often reluctant to increase the price of their work, so understandably they consistently seek cost savings through efficiencies which is great for us as the use of our technology is all about delivering demonstrable time savings to deliver the same or a greater output with less manual handling and intervention.
The profession have faced significant changes to their obligations in terms of regulatory requirements with AML / KYC checks and COLP & COFA requirements as well as increased obligations to lenders and Land Registry changes. All of which place additional responsibility on the firm and with that comes the extra time investment and in some cases risk. It concerns me that firms feel unable to pass on these extra costs to clients and there is a race to the bottom when it comes to price.
In terms of technology more firms are looking for delivery via alternative platforms, such as web based delivery, which does bring operational benefit in terms of availability and accessibility, as well as for reasons of disaster recovery and business continuity. Our product is deliverable via either an installed route or via a hosted platform so we are agnostic in terms of the firms technical preferences.
More reliance and dependency on technology continues to be the theme in discussions with existing and prospective clients as firms look to cover off their obligations as robustly as they can through the use of good technology.
**What is the secret to Redbrick’s success during challenging times?**
We have continued to deliver our technology over the last 8 years with only one price increase to existing customers, acknowledging firstly the challenging times we have been living in and taking into account our clients ability to leverage price increases, but secondly we also deliver functional increases to our product in terms of quarterly updates and service giving our clients a greater competitive edge for the same cost. As our model is largely transactional, i.e. we charge each of our clients for the number of active cases they list in a calendar month, we are very much invested in each and every client we have. This ‘in it with you and for you’ attitude and commercial approach is core to us retaining our existing client base as well as attracting new firms who are fed up being left with old, redundant and out of date technology.
**How do you think Redbrick differ from other providers in the sector?**
We have a proud history of being first to market with a whole range of new initiatives and by being entrepreneurial in spirit and our approach, we always strive to give our clients the best we have both in terms of product and service.
Our business model sets us aside from the plethora of established suppliers, and interestingly new entrants since our launch have attempted to copy our business model, which is of course flattering! The very fact that we charge transactionally means that we not only help our clients run a more efficient business, but we also help them grow their business whether it be converting more of the business they quote for than previously was the case, or help them open up new channels of work – after all it’s in our interest to help firms do so.
**You’ve achieved a great deal in the last 5 years, what are Redbrick’s plans for the future?**
We’ve some really exciting plans for the future, such as online data capture coming to market shortly, which will allow client firms to ask their clients to submit data about themselves or their transaction electronically via, for example, a tablet or mobile device which will then return the data directly into the case management system. These sorts of timesaving initiatives are beneficial in reducing the effort and time involved in the law firm servicing the client and in moving the transaction along in a more expeditious way.
At Redbrick we also take a pretty balanced view with regards to new functionality, so in some cases we partner with existing or new to market organisations who can facilitate integration, making our clients’ life more efficient – we don’t reinvent the wheel for the sake of it.
For us the future is about bringing the best technology to the legal market and making it affordable – whilst we are focused on winning new clients we take a surprisingly passive approach to new business as we know that having the best product available means we will naturally attract the right sort of firm. It takes time to build that market position and confidence to see it through but we are there now.
**You are obviously very close to the conveyancing market, what are the main issues you see conveyancers facing at the moment and what action do you recommend they take?**
Transaction fraud is probably the biggest hot topic at the moment and we will shortly be announcing a new partnership which will tightly integrate in to our case management product to help eliminate this. Additionally, I think insurance costs for firms remain at levels which make it very expensive for our clients to have too great a dependency on conveyancing work, and you won’t be surprised to learn that we hope to soon be bringing to market a cost per case insurance product which will see overall PII costs reduce significantly for firms.
**Where do you think the biggest opportunities lie within the legal market?**
We’ve seen some proactive and ambitious client firms grow significantly over the recent past as M&A activity has really picked up. The number of firms operating in the legal sector has fallen significantly and I think it is widely accepted that this trend will continue for some time. Consequently, those firms that don’t have a solid succession plan in place should either build one quickly or start to align themselves with larger firms that might have an appetite to merge them in to their existing operations.
The days of Firms being sold and Equity Partners leaving with a sensible retirement pot have long since passed and while the landscape has changed, both those exiting and those remaining can get what they want from such circumstances, but both need to think carefully about their strategy to ensure the outcome they planned on is achievable.
**For more information on Redbrick Solutions products and services please contact us using the form below or call us on 0845 166 2629**
**Categories:** Redbrick News
**Tags:** law firm software, legal case management, conveyancing case management
---
### [Redbrick Solutions launch new website](https://redbricksolutions.co.uk/redbrick-solutions-launch-new-website/)
**Published:** August 1, 2016
**Author:** Chloe Cragg
**Excerpt:** Leading conveyancing case management provider, Redbrick Solutions, are pleased to announce the launch of their newly designed website...
**Content:**
Leading conveyancing case management provider, Redbrick Solutions, are pleased to announce the launch of their newly designed website.
The websites homepage, at www.redbricksolutions.co.uk, features an innovative, streamlined design – fast, efficient and user-friendly. Over 3000 conveyancers use Redbrick Solutions software every day.
Discover the competitive advantage that modern law firms gain with the use of Redbrick Solutions technology. Be one of the first ten demonstrations booked through the [new website](/) and receive a FREE iPad.
As a technology leader since 2001, it’s important for Redbrick Solutions to keep clients up to date with solutions, services, and industry trends.
On the new website, find information on their products and services as well as ‘Track Your Case’. These innovative solutions have made them one of the most widely recognised conveyancing management providers in the UK.
In Redbrick Solutions recent client satisfaction survey clients said: **“**I wouldn’t be able to do my job without it” and “It was the most intuitive system we looked at.”
Redbrick Solutions legal case management software has intelligent workflows, matter wizards, exceptional document management and all the third party links anyone could need. It is also very easy to use, training (which is unlimited and free) typically takes no more than an hour, and support is second to none. Redbrick Solutions also cater for the following legal disciplines:
- Probate
- Wills
- LPA’s
- Immigration
- Commercial
- Family
- Litigation
- Bespoke modules also available
Find all this information and more on the new website divided into the following main sections: [Our Products](/our-products/), [Our Services](/our-services/), [Our Partners](/our-partners/), [Testimonials](/testimonials/), [News](/news/) and [Track Your Case](https://tracking.redbricksolutions.co.uk/). Redbrick Solutions have dedicated each area to new and existing client requirements.
In the News area, keep up to date with press releases and upcoming events including road shows and conferences with links to register. Browse through the many client testimonials or read an overview of the company, and its innovative approach.
The team at Redbrick Solutions have worked hard to put together this website [www.redbricksolutions.co.uk](/). Should users experience any problems with the new website or if they have any questions, please contact Redbrick Solutions on 0845 166 2629 or [send them a message](/contact-us/).
**Categories:** Redbrick News
---
### [We're hiring!](https://redbricksolutions.co.uk/were-hiring/)
**Published:** January 31, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, the fastest growing legal case management provider, are currently recruiting for two people to join their successful team.
**Content:**
Redbrick Solutions, the fastest growing legal case management provider, are currently recruiting for two people to join their successful team.
**Business Consultant**
This person will have very strong account management skills from a software background, ideally legal.
Main areas of Responsibility:
- To ensure that key customer satisfaction and performance measures, such as retention, are achieved in line with the Company’s plan
- To ensure that the customer obtains maximum benefit from engaging with the Company’s software products and services
- To identify clients who are not gaining maximum benefit and execute plans to remedy this
- To identify and report on a monthly basis anticipated and actual increased revenue for your area
- To increase the average customer life cycle as set out in the company plan
- To monitor performance in line with the Company’s plan for all clients
- To report covering periods as defined by the Company, on actual performance against key measurement targets
- Identify attractive customers as per the criteria set out in the company plan and ensure they are getting maximum value from our products and services and notify the Operations Manager of opportunities to develop the relationship further
**Business Intelligence Consultant**
This person will have exceptional legal accounts knowledge and training experience.
Key Responsibilities of the role:
- Assisting the sales team in demonstrating the integrated Business Intelligence product and winning new business.
- Scoping, planning and managing projects within budget.
- Successful Implementation of Redbrick Business Intelligence with new clients.
- Understanding clients and their working practices to improve efficiencies within their business utilising Redbrick Solutions.
- Training of new users & refresher training where required for both legal cashiers and fee earners and on occasion third parties.
- Ensure Business Intelligence clients are kept up to date with the software and maintain regular contact alongside the Business Consultants.
- Act as second line support either remotely or on site with clients.
- Advise on market, legislative and legal changes that may affect the product and or clients to both development, support and clients.
- Feedback to the product development process.
- Identifying any cross sell opportunities.
If you are interested in either of these roles, please contact Jo Hodges in the first instance by emailing your CV and a covering letter to <jhodges@redbricksolutions.co.uk>
**Categories:** Redbrick News
---
### [10 Steps to Cyber Security](https://redbricksolutions.co.uk/10-steps-to-cyber-security/)
**Published:** May 18, 2017
**Author:** Chloe Cragg
**Content:**
Cyber Security has been big news this week, with the impact on the NHS showing just how quickly a cyber attack can spread.
Because of the nature of the attack, machines could already be infected but not yet showing any signs so please do continue to be cautious with emails.
The National Cyber Security Centre have produced this handy guide ’10 Steps to Cyber Security’.
Remember:
- Do not open any email attachments if you are unsure what they are
- Look out for odd email addresses or domains – even if the ‘from’ name is one you recognise
- If an attachment has the format *document.pdf.html* DO NOT open it
- Ensure you always have a current back up of all of your data and that it is stored somewhere securely
- Share fraud prevention best practice with your colleagues and have policies in place.
If you have any concerns please contact your IT provider immediately.
**Categories:** Uncategorized
---
### [Redbrick Solutions respond quickly to Chancellors announcement](https://redbricksolutions.co.uk/redbrick-solutions-respond-quickly-stamp-duty/)
**Published:** November 23, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have responded promptly to the Chancellors announcement regarding Stamp Duty, to ensure minimum disruption for their clients.
**Content:**
Redbrick Solutions have responded promptly to the Chancellors announcement regarding Stamp Duty Land Tax. Changes were made to Redbrick Practice Management within a couple of hours of the announcement yesterday, to ensure minimum disruption to clients.
Philip Hammond announced yesterday that he was permanently abolishing Stamp Duty for first-time buyers purchasing properties up to £300,000 and in high-priced areas on the first £300,000 of houses worth up to £500,000
The change kicked in at one minute past midnight yesterday, says the Treasury briefing paper.
It says: “To ensure that all first-time buyers purchasing a house on Budget day benefit and to avoid disruption, the relief will take effect from Budget day (00:01 hours November 22nd).”
The paper says that in every region of England outside London, and in Wales and Northern Ireland, the first-time buyer will pay no Stamp Duty. Altogether, 80% of first-time buyers will be exempt from Stamp Duty.
In London, the average Stamp Duty bill for a first-time buyer will nearly halve, from £10,500 to £5,500.
The Chancellor estimates the move will cost £3.2bn over the next five and a half years.
Initial reaction from the industry has been mixed, with a number predicting that abolishing Stamp Duty for first-time buyers will simply push up prices at the lower end of the housing ladder.
Martin MacDuff, Redbrick Solutions managing director commented “It is essential to us to react quickly for the benefit of our clients, in causing minimum disruption to the time and efficiency savings they enjoy through their use of Redbrick Practice Management. One of them being the seamless submission of SDLT. I am very proud of our team for deploying a technical response to the announcement so quickly.”
For further information, please [Contact Us](/contact-us/).
**Categories:** Redbrick News
**Tags:** expert conveyancing case management, Stamp Duty, conveyancing case management
---
### [Wills and Probate Survey](https://redbricksolutions.co.uk/wills-and-probate-survey/)
**Published:** May 9, 2018
**Author:** Chloe Cragg
**Excerpt:** We know that the legal services market, in particular private client work, continues to undergo unprecedented structural change. New disruptive business models have emerged;
**Content:**
We know that the legal services market, in particular private client work, continues to undergo unprecedented structural change. New disruptive business models have emerged; these have been quick to respond to changing customer needs and leverage new technology to challenge traditional law firms.
Providers are increasingly looking to technology (and other innovative ways of delivering services) to retain market share and grow their businesses. Clients (both individuals and businesses) are now choosing legal services from a while range of providers.
With the above in mind, we would value your participation in completing the attached survey, by following the related links. All replies to our surveys will be treated as confidential.
The survey will allow us to gauge attitudes to a proposed new pre-paid probate product for lawyers. The Survey has been split into two — one survey being Wills focused and the other being Probate focused — the link to each is set out below.
Wills – [www.surveymonkey.co.uk/r/JHRG7XZ](http://www.surveymonkey.co.uk/r/JHRG7XZ)
and
Probate – [www.surveymonkey.co.uk/r/JHPKTP3](http://www.surveymonkey.co.uk/r/JHPKTP3)
The policies will be provided by one of the main branded financial institutions (who are authorised by the Prudential Regulator Authority and regulated by the Financial Conduct Authority), who will also administer the same.
The survey will close at the end of May.
**Categories:** Redbrick News
**Tags:** probate case management, Probate, Wills
---
### [Firms must invest in technology to boost profits, new report finds](https://redbricksolutions.co.uk/firms-must-invest-in-technology-to-boost-profits-new-report-finds/)
**Published:** May 9, 2018
**Author:** Chloe Cragg
**Content:**
The [NatWest annual legal benchmarking report](http://natwest.contentlive.co.uk/content/9fe47ed0-15dd-840f-9139-5d4c8b64b362) has found that profit per equity partner (PEP) is down by 10%, although other performance indicators are up. This years’ report, the sixth of its kind, focused on firms’ financials and found productivity to be the main issue.
However, although PEP was down – from £120,000 last year to £108,000 – median fees per equity partner were up by an inflation-busting 5.4% to £539,000 last year.
The report, written by accountant Robert Mowbray of legal consultants Taylor Mowbray, covered the performance of 190 law firms with 1,224 equity partners and employing 11,100 people. Combined fee income was just over £1bn.
Mr Mowbray says “Productivity is definitely the issue and to avoid time being written off there needs to be a change in culture and behaviours around matter planning, the way that work is done and the way that firms engage with their clients so that clients get what they want and are willing to pay for the services delivered.”
“Investing in technology and smarter processes is key if lawyers are to be free to focus on the higher value that they can bring to a client matter.” Mr Mowbray added.
#### So, amid intense competition and an uncertain future how can firms ensure their success in 2018?
Martin MacDuff, Managing Director of Redbrick Solutions, agrees that using technology to drive operational efficiency and deliver a better client experience is essential to retaining and increasing profit margins.
He comments “We meet law firms of all shapes and sizes and find that there is a real divide. Many are using significantly out of date technology that is having a negative impact on their profitability yet they place very little importance on their IT systems.”
“On the other hand, we have clients who have increased their instruction levels by 110% over the last couple of years and have only increased their headcount by a fraction of that because they have streamlined their processes, automated as much as possible and are making business decisions based on financial and industry insights they were unable to access previously.”
Dave Weaver, Natwest’s new head of professional services, said: “Although fee increases are promising, it is too easy for firms to focus on fees earned as opposed to PEP… improving efficiency should be front and centre of our thoughts.
“A focus on productivity and exploring different ways of working represents a real opportunity for the sector, which has tended to lag behind others in terms of investment in technology and embracing AI.”
Martin concludes, “Having powerful business information easily available has made a world of difference to the way firms are viewing their business. They can now easily understand costs, profit and productivity across either the whole business or targeted areas and are using that information to drive steady growth and secure their future success.”
Making good use of technology is going to be key in 2018, so if you haven’t yet seen Redbrick Solutions now is the time to act.
If you would like to understand more about legal technology solutions and the benefits they could bring to your business, Redbrick Solutions offer no obligation, one to one consultations. To book, please call [0845 166 2629](tel:0845%20166%202629), or [Contact Us](https://www.redbricksolutions.co.uk/contact-us/).
**Categories:** Uncategorized
---
### [Redbrick Solutions hiring again due to continued expansion](https://redbricksolutions.co.uk/redbrick-solutions-hiring-again-due-to-continued-expansion/)
**Published:** June 15, 2018
**Author:** Chloe Cragg
**Excerpt:** Following another year of strong growth Redbrick Solutions are hiring again. They have had an incredible year, with their largest client wins to date, invitation to join the Conveyancing Association and nomination for an ESTAS Customer Service award.
**Content:**
***Redbrick Solutions: ‘Easy to use case management, delivered by experts, for successful law firms.’***
Following another year of strong growth Redbrick Solutions are hiring again. They have had an incredible year, with their largest client wins to date, invitation to join the Conveyancing Association and nomination for an ESTAS Customer Service award.
If you are interested in joining this ambitious and successful team please contact [Jo Hodges](mailto:jhodges@redbricksolutions.co.uk) in the first instance.
### **Marketing Assistant**
To compliment an existing, dedicated and highly motivated sales and marketing team we are seeking a part time marketing assistant for 15 hours per week.
You will be based in our Oakham office.
The role is a demanding and rewarding one. You will be joining the fastest growing legal technology provider in the UK and your commitment to assist the company in becoming the leading provider to UK law firms is essential. In exchange for this, you will be working in a driven and fun environment in which you will be well rewarded with a competitive salary of £18- £20k pa based on experience.
Redbrick Solutions also offer a pension scheme, childcare vouchers, cycle to work scheme, onsite gym and many other benefits. We are pro learning and personal development, with the option for employees to complete eLearning courses during working hours.
**Marketing Assistant Job Purpose:**
To support the Sales and Marketing Director in carrying out various strategies and tasks. Compile, analyse, and report on marketing data. Help to maintain client relationships and develop new prospect relationships.
**Marketing Assistant Job Duties:**
- Working under the direction of the sales and marketing director to help achieve the company’s sales and marketing goals and objectives
- Research market trends, demographics, and other relevant information to help the directors develop marketing plans
- Analyse surveys, polls, and other market research to look for patterns and trends
- Create graphs, reports, and detailed data analysis
- Assist in creating promotional materials, including brochures, e-shots, website copy etc.
- Help maintain social media accounts for brand, product, and services
- Enter marketing data into spreadsheets and help to create data and financial reports for the directors
- Help maintain data to support the telemarketing team
- Organise and plan the production of all major marketing materials by working closely with printers, sponsors, and other involved parties
- Help to plan promotional events hosted by the company’s marketing department
- Other ad-hoc activities as directed by the sales and marketing director
**Marketing Assistant Skills and Qualifications:**
Previous experience in a B2B marketing role, computer proficiency, Social Media, Research, Analysis, Data Entry, Written and Verbal Communication, Interpersonal Communication, Customer Service, Client Relationships, Financial Skills, General Maths Skills, Creativity, Teamwork, Organisation, Planning, Reliability.
**Hours of work:**
This is a part time role, for 5 hours a day, 3 days a week (times and days are flexible to suit) during term time only.
### **Product Developer**
To compliment an existing, dedicated and highly motivated team of developers we are seeking a senior software developer with a background in .NET, C#, winforms, and SQL. Ideally we’re looking for someone with strong OO and SQL skills and someone who has worked previously on a multi-tier installed CRM or document management system(s). Any legal or similar experience in professional services is an advantage. Experience in webforms, asp.net and MVC would be advantageous but not essential. Working well in a team is a prerequisite, as is the ability to work well independently given appropriate direction and guidance.
The role is a demanding and rewarding one. You will be joining the fastest growing legal technology provider in the UK and your commitment to assist the company in becoming the leading provider to UK law firms is essential. In exchange for this, you will be working in a driven and fun environment in which you will be well rewarded with a good salary of between £40-50k, depending on experience. Healthy bonuses are also paid quarterly for good performance against targets which will be clearly communicated to you.
You must be based in the UK, but location is not a factor in the recruitment for this role as we offer flexible remote working, although applicants should be aware that we are based in the East Midlands and your induction will be partially spent here at the Company’s office. Redbrick Solutions also offer a pension scheme, childcare vouchers, cycle to work scheme, onsite gym and many other benefits. We are pro learning and personal development, with the option for employees to complete eLearning courses during working hours.
### **Business Consultant**
The main aim of a Business Consultant is to ensure the Customer extracts maximum value from the range of products and Services provided by Redbrick and to convert that satisfaction to a maximum lifetime value to Redbrick.
Successful candidates will be measured on 7 key performance criteria……..
- Successful implementation (installs, training etc)
- Ensure client contact maintained on a regular basis with all clients as per targets which will be communicated to you
- Ensure business review carried out with all clients as directed by the Operations Manager on an annual basis.
- Current knowledge of situation inside the Customer’s business
- High retention rates/ long life cycles in line with Plan/budget
- Identification of cross selling opportunities in line with Plan/budget
- Feedback to the product development process
- Effective horizon scanning on topics to be agreed from time to time
Main areas of Responsibility:
- To ensure that key customer satisfaction and performance measures, such as retention, are achieved in line with the Company’s plan
- To ensure that the customer obtains maximum benefit from engaging with the Company’s software products and services
- To identify clients who are not gaining maximum benefit and execute plans to remedy this
- To identify and report on a monthly basis anticipated and actual increased revenue for your area
- To increase the average customer life cycle as set out in the company plan
- To monitor performance in line with the Company’s plan for all clients
- To report covering periods as defined by the Company, on actual performance against key measurement targets
- Identify attractive customers as per the criteria set out in the company plan and ensure they are getting maximum value from our products and services and notify the Operations Manager of opportunities to develop the relationship further.
### **Business Development Executive**
The Business Development Executive is responsible for securing qualified demonstrations in line with the Company’s Business Plan and annual budgets.
The BDE will be measured on 7 key performance criteria……..
- The current state of the new business pipeline (versus the Company Plan or annual budget)
- The current state of the demonstration future prospects pipeline (versus the Company Plan or annual budget)
- The rate of conversion from prospect to secured, qualified demonstration meeting.
- The attractiveness score attached to new customers by the S&M Director
- Knowledge of competitor products
- Effective horizon scanning on topics to be agreed from time to time.
- To maximise cross selling opportunities to new clients in line with the company plan.
- Telemarketing campaign databases are effectively recorded, managed and reported on in line with S&M Director requirements.
It is expected that the BDE will:
- Deliver the required number of leads from suspect, prospect to demonstration against targets, in line with the company plan.
- All demonstrations to be qualified in line with criteria set out by the S&M Director
- All demonstrations to be set up within the CRM system and proper hand over to sales team in line with company requirements
- Under the guidance of the S&M Director, generate area specific initiatives to build a pipeline for new business enquiries;
- Ensure accurate record management to enable reporting for S&M Director to be carried out in an accurate and timely fashion.
- To be able to demonstrate good competitor product knowledge and to report back to the company as part of the Horizon Scanning initiative in line with the company plan.
- To ensure any ad hoc marketing communications are signed off by the S&M Director prior to distribution.
- To monitor and report back on the above.
**Categories:** Redbrick News
**Tags:** Legal software jobs, marketing jobs, Redbrick Solutions jobs, Redbrick Solutions Work With Us
---
### [Growing appetite for digital mortgages](https://redbricksolutions.co.uk/growing-appetite-for-digital-mortgages/)
**Published:** May 22, 2019
**Author:** Chloe Cragg
**Content:**
HM Land Registry announced that high street lenders are adopting the digital service that allows mortgage and remortgage users to sign their documents electronically. This can be done via a mobile phone or computer using their free digital mortgages platform, Sign Your Mortgage Deed. Nationwide, HSBC, Royal Bank of Scotland and NatWest were amongst the mainstream lenders and early adopters of [HM Land Registry’s Sign Your Mortgage Deed](https://www.gov.uk/government/publications/hm-land-registry-sign-your-mortgage-deed).
The first digital deed was signed just over a year ago, for a house in Rotherhithe, south-east London, lodged by Coventry Building Society and conveyancing firm Enact Conveyancing.
In an update posted yesterday, Eddie Davies, the Registry’s digital services manager said the department is continuing to work with Coventry and Enact on the next phases of the service. The Registry is also working with lenders to get their mortgage deeds approved and templates created. Davies said the Registry has approved several deeds from lenders in the remortgage market including Nationwide, HSBC, RBS, NatWest and Santander.
Davies said: ’We’ve also been helping a number of conveyancers to access the system easily and quickly. So far we’ve been working closely with a group of conveyancers who together process more than half of all remortgages in England and Wales. As well as ensuring their systems are able to access the new service we’ve been collecting feedback from the group to ensure it meets their needs.
‘Since opening the service to more lenders and conveyancers we have seen an increase in the number of digital mortgages registered. This shows the appetite in the mortgage market to use new technology. Some lenders have started offering online mortgage applications and our service helps to bring the industry one step closer to an end-to-end digital process.’
Consumers are increasingly looking to use electronic systems to sign their documents and HM Land Registry are confident that progress will continue towards a completely paperless system in the near future. The fact that electronic systems reduce postal costs, printing costs and witnessing the signing process will make the electronic process more attractive.
Redbrick Solutions provide a secure document sharing portal which uses [Two Factor Authentication](https://redbricksolutions.co.uk/what-we-do/), so that you and your clients can be confident that sensitive information cannot be intercepted. The latest release also provides the ability to include digital signatures for documents.
Lord Henley, Parliamentary Under Secretary of State at the Department for Business, Energy and Industrial Strategy, commented: “People are doing an ever-increasing amount online, from shopping to banking, e-learning to gaming. Now they can remortgage their home online as it’s quicker, more convenient, and fits their busy lives. The Land Registry’s digital transformation is continuing to make it easier for homebuyers by embracing new technologies like blockchain, enabling them to become the world’s leading land registry.”
**Categories:** Uncategorized
---
### [Conveyancing law firms at all time low](https://redbricksolutions.co.uk/conveyancing-law-firms-at-all-time-low/)
**Published:** June 17, 2019
**Author:** Chloe Cragg
**Content:**
The[ Q1 2019 edition of the Conveyancing Market Tracker from Search Acumen ](https://search-acumen.co.uk/News/Read?Ref=tQubMm)reports that the number of active conveyancing law firms in England and Wales has dropped below 4,000 for the first time. At 3,961 active conveyancing law firms, this number is down 9% on five years ago. The top 200 firms now control more than 39% of the market with the top 1,000 conveyancers controlling more than three quarters of the market.
Search Acumen comments that low-volume conveyancing law firms continue to be hit the hardest. The number of firms processing up to five transactions a month was down almost 14% compared with five years ago and the number of firms processing fewer than 50 transactions a month is down 10%.
Andy Sommerville, Search Acumen director, said: ‘As smaller firms that tend to operate on a more local scale are increasingly squeezed out of the market, we risk seeing a consequent fallout of their specialist knowledge. It is here that technology can play a crucial role. Continued efforts by the government to digitise property and land data – coupled with innovative and efficient ways to add to and maximise the growing pool of information – mean that conveyancers and lawyers can benefit from better insights at their fingertips.’
The latest case management software does much to control, automate, and drive efficiency into the conveyancing process, helping firms to thrive in an increasingly competitive market. Redbrick Solutions Case Management can save time by automating much of the process, from producing quotes, to completing ID checks, Land Registry submissions and ordering searches to producing completion statements. The online portal allows the conveyancer to upload documents for the client to complete and sign electronically, providing a better service for the client and a more efficient transaction for all concerned. Text and Email messages can be pre-programmed into your workflow so that they are sent automatically at key milestones, keeping your clients up to date, improving client satisfaction by demonstrating how pro-active and efficient you are and keeping your matters on track.
**Categories:** Uncategorized
---
### [Apply online for probate](https://redbricksolutions.co.uk/apply-online-for-probate/)
**Published:** August 4, 2019
**Author:** Chloe Cragg
**Content:**
From October 1st, solicitors will be able to apply for probate online according to according to a statutory instrument laid before parliament this week. Currently, only 28 firms are using the digital service . However, non-contentious probate rules have changed so that from October any solicitor or probate practitioner can apply for probate online without an invitation from a registry.
HM Courts & Tribunals Service (HMCTS), The Law Society, Solicitors for the Elderly and the Society of Trust and Estate Practitioners (Step) all met to discuss delays to grants of probate caused by technical issues. According to Step, HMCTS said that it is issuing around 20,000 grants a month, of which 12,000 to 13,000 are from practitioners. Grants are being processed in date order, oldest first, and that it does not prioritise grants according to urgency.
The Ministry of Justice said that widening access to online applications will significantly improve the service for legal practitioners and enable them to benefit from more accessible, economic and timely processing of probate applications. Redbrick Solutions Probate Case Management produce comprehensive Estate Accounts to STEP standards, ensuring you remain compliant and provide a high level of service to your clients. Built in risk management tools help guard against over distribution and multiple beneficiaries can be managed from one simple screen.
Significant time saving on complex form filling can be achieved with Redbrick Practice Management. IHT200 and 400 series are partially pre-populated for you. Produce income tax forms, apply for grant of representation and all other associated forms are completed at the click of a button. Saving you time, removing the risk of errors in re-keying information and enabling fee earners to work more efficiently, thus creating more productive time.
With so many different parties to communicate with in an average probate matter, Redbrick Practice Management makes it simple to send communication to multiple parties at the click of a button. With 2-way outlook integration, comprehensive document management, automatic SMS, e-mail and template letter production, the system will save you time and money and enabling you to communicate effortlessly with multiple beneficiaries, legatees, asset holders and liabilities.
**Categories:** Uncategorized
---
### [Updated Conveyancing Protocols](https://redbricksolutions.co.uk/updated-conveyancing-protocols/)
**Published:** September 23, 2019
**Author:** Chloe Cragg
**Content:**
The 2019 edition of the Law Society Conveyancing Protocol has been released and took effect on 19th August, replacing the 2011 edition. The Protocol has been designed as the framework for the sale and purchase of a home for an owner occupier. The updated conveyancing protocols highlight best practice in residential conveyancing detailing how solicitors acting on behalf of buyers and sellers of leasehold and freehold properties can best advise their clients. [A link to the updated conveyancing protocols can be found here.](https://www.lawsociety.org.uk/support-services/advice/articles/conveyancing-protocol/)
The Conveyancing Protocol is another piece of legislation which will go towards standardising the residential conveyancing process. The aim of the Conveyancing protocol is to make conveyancing more transparent and efficient and improve the experience for solicitors, lenders and consumers. The updates have also been produced as a way of reminding law firms of their obligations to reduce the risk of fraud and increase the efficiency of the home buying and selling process.
Simon Davis, President of the Law Society, commented that “The protocol is a tool which helps conveyancing solicitors to achieve most effectively the transfer of residential property. It aims to provide consistency across transactions and improve efficiency. “It has been adapted to ensure continued relevance for practitioners. This includes the new Law Society Code for Completion prepared following the Court of Appeal decision in Dreamvar. “The Law Society is committed to providing support, advice and guidance to solicitors in all areas of relevant practice, in the best interests of clients and the public.”
The new protocol focuses on the changes to stamp duty land tax and how to ensure that any request made to HM Land Registry avoids preventable requisitions and returns for further information. As the conveyancing process becomes increasingly digital, a section of the protocol highlights the importance of using technology appropriately. Redbrick Conveyancing Case Management assists users in ensuring they meet these requirements and are effectively managing risk. The increased risk of transaction fraud is also discussed in the updated protocols with clear steps detailing how to protect law firms and consumers. Following recent criticism concerning advising the consumer on types of ownership, the protocols now clearly highlight the importance of ensuring the consumer understands the key differences between leasehold and freehold property ownership before proceeding with the transaction.
The new protocol must be adhered to by CQS accredited firms. Redbrick Solutions have been accredited The Legal Eye Quality Standard which is unique in that it goes above and beyond all of the traditional quality standards. The assessment for the Legal Eye Quality Standard required Redbrick Solutions to undergo an extensive review of all of their policies, systems, practices and procedures so you can be assured that Redbrick Solutions are fully compliant to all legal regulations and established best practice.
**Categories:** Uncategorized
---
### [Embracing technology in conveyancing](https://redbricksolutions.co.uk/embracing-technology-in-conveyancing/)
**Published:** October 8, 2019
**Author:** Chloe Cragg
**Content:**
Technology plays an increasingly important part of the home buying and selling process. The majority of home buyers now use online property portals to find properties and most are using similar technology to make the buying process more safe and efficient. The customer journey in conveyancing has been improved through technology using tools such as price calculators, online chat and portals showing the conveyancing process in real time. Embracing technology in conveyancing is becoming ever more important.
As the cyber-crime threat increases, technology is looking for ways to protect both law firms and consumers from financial and reputational attack. To put this threat into context there were over 2.5million scam alerts from the public regarding governmental departments in the last 3 years. A recent report, [Fraud the Facts 2019](https://www.ukfinance.org.uk/system/files/Fraud%20The%20Facts%202019%20-%20FINAL%20ONLINE.pdf), found that authorised push payment fraud (convincing individuals or businesses to transfer money) increased by more than 90% from 43,875 attempts made in 2017 to 84,624 in 2018, costing £354.3 million.
It’s important for conveyancers to use technology to protect themselves and their clients. Cybercriminals are becoming more sophisticated and so subsequently is the threat to law firms. The cost and the know-how needed to protect firms and consumers can be prohibitive for smaller firms which is why picking the right technology partner is becoming increasingly important for firms of all sizes. The initial fear around GDPR compliance has subsided however the threat of a data breach is ever present. Recently, British Airways were fined £168m by the ICO for data breaches. At Redbrick Solutions, our secure document sharing portal uses Two Factor Authentication, so that you and your clients can be confident that sensitive information cannot be intercepted.
Adopting new technology also helps meet the expectations of consumers. Increasingly, consumers expect to have services provided to them at their convenience and on different devices. To meet these expectations, firms need to provide services in the same way. At Redbrick Solutions we deliver a high level of service to clients by providing automatic 24/7 online case tracking. Details are updated in real time, enabling clients to have access to case updates at their convenience. Text and Email messages can be pre-programmed into workflows so that they are sent automatically at key milestones, keeping clients up to date, improving client satisfaction.
Law firms can protect themselves by providing the best service and can use technology to free up fee earner’s time to provide the human touch and so help clients through these important transactions.
**Categories:** Uncategorized
---
### [The benefits of electronic signatures](https://redbricksolutions.co.uk/the-benefits-of-electronic-signatures/)
**Published:** November 13, 2019
**Author:** Chloe Cragg
**Content:**
In the[ final report](https://www.lawcom.gov.uk/electronic-signatures-are-valid-confirms-law-commission/) of a government-commissioned study of the law concerning the electronic execution of documents, The Law Commission states that in ‘most cases’, electronic signatures are valid and can be used as a viable alternative to handwritten ones. The conclusion emerges in a 124-page study of statute, common and case law.
Businesses and individuals already sign millions of contracts electronically every day but despite this, the commission says some parties still have concerns over whether an electronic signature can be used in particular situations. The Law Commission report states that ‘an electronic signature is capable in law of being used to execute a document (including a deed), provided that the signatory intends to authenticate the document and that any relevant formalities, such as the signature being witnessed, are satisfied. The Commission’s view is based upon legislation and court decisions which relate to both non-electronic and electronic signatures.’
Stephen Lewis, Commercial and Common Law Commissioner, said: ’Our report aims to provide an accessible statement of the law which makes it clear that an electronic signature can generally be used in place of a handwritten signature as long as the usual rules on signatures are met.’ The Law Commission states that ‘The common law in England and Wales has always been flexible in recognising a range of types of signature, including signing with an ‘X’, initials only, a printed name, or even a description of the signatory such as ‘Your loving mother’, the report states. The courts have accepted electronic forms of signatures including a name typed at the bottom of an email or clicking an ‘I accept’ tick box on a website. These court decisions supplement the EU eIDAS regulation which came into effect in 2016.’
Despite the positive findings, the commission makes several recommendations to address some of the practicalities of electronic execution and the rules for executing deeds. The Law Commission recommend setting up an industry working group to consider practical and technical issues around electronic signatures and provide best practice guidance for their use in different types of transactions.
Redbrick Solutions’ electronic signatures can save time and money and provide a better client experience. Our secure document portal gives you the option to ask your client to electronically sign any document you upload. You can ask for one, or multiple signatures, as required. The client will be notified that they are required to electronically sign the document and you will be notified once they have done so. This will save both you and your client valuable time. Electronic signatures are also secure, as the client will have had to verify their identity and pass two factor authentication before being able to access the documents. There is no printing or storage required as everything is held eletronically and the client can choose to sign documents and complete forms at a time that is convenient to them, without having to travel to the law firms office.
**Categories:** Uncategorized
---
### [Conveyancing Transactions Fall](https://redbricksolutions.co.uk/conveyancing-transactions-fall/)
**Published:** December 16, 2019
**Author:** Chloe Cragg
**Content:**
The [Q3 2019 edition of the Conveyancing Market Tracker from Search Acumen](https://www.search-acumen.co.uk/News/Read?Ref=behYB2), published in November, shows more than 100,000 fewer transactions in the first nine months of 2019 compared with the equivalent period in 2016 (731,799 in 2019 compared with 832,684 in 2016) – a fall it puts down to Brexit and political uncertainties.
However, despite the overall reduction in numbers, conveyancing volumes have increased by more than 10% between the second and third quarters of this year for the top 10 biggest conveyancers. The number of firms processing fewer than 50 transactions a month has fallen by 6% over the past three years while the top 1,000 players now control 75.6% of transaction activity. In addition, reduced market activity is causing closures and consolidation in the conveyancing sector. The number of conveyancing firms working in the sector has fallen to 4,024, its lowest levels since the recovering market in 2011.
Andy Sommerville, Director of Search Acumen, comments: “Every passing quarter of 2019 has brought more political headwinds to the property market due to Brexit related uncertainty. One hundred thousand fewer transactions so far this year compared to 2016 is an indicator of the ‘Brexit effect’ on an already cooling property market. It’s been a tough three years for the industry, but that said, a tricky market has made it clear how effectively large conveyancing firms are now able to win and retain business. But big firms have a physical limit to how much more market share they can gain. There’s only so many conveyancers they can hire to execute so many transactions in a month. We’re going to soon reach an inflection point where the top firms can’t grow without wholesale changes to how they do business. To keep growing, bigger firms need to start to think about combining human and digital insights to a greater extent. They need to assess how many transactions they can currently process and investigate what they could be doing if they invested in better technology. Too many firms we speak to see technology as a ‘nice to have’. But it’s more than that now – technology investment is the key to getting ahead in a competitive climate. The smart firms are gearing up for more business in the coming quarters because as our recent trackers have proved, the days of the small occasional conveyancer are over. So regardless of market movements, there will be more opportunity out there for bigger conveyancers – the winners will be able to solve how to most effectively handle more volume without over-burdening their conveyancers.”
The latest consumer research findings from [IRN Research](http://www.irn-research.com/news/conveyancing-consumer-report-most-still-use-a-solicitor-fixed-fees-for-over-90-service-unbundling-for-over-25r/#) suggests that whilst transactions are falling, it seems as though consumers are still looking for traditional law firms and solicitors as they continue to be the preferred choice for conveyancing advice and experience.
The latest case management software does much to control, automate, and drive efficiency into the conveyancing process, helping firms to thrive in an increasingly competitive market. Redbrick Solutions Case Management can save time by automating much of the process, from producing quotes, to completing ID checks, Land Registry submissions and ordering searches to producing completion statements. The online portal allows the conveyancer to upload documents for the client to complete and sign electronically, providing a better service for the client and a more efficient transaction for all concerned. Text and Email messages can be pre-programmed into your workflow so that they are sent automatically at key milestones, keeping your clients up to date, improving client satisfaction by demonstrating how pro-active and efficient you are and keeping your matters on track.
**Categories:** Uncategorized
---
### [UK Cybercrime](https://redbricksolutions.co.uk/uk-cybercrime/)
**Published:** January 29, 2020
**Author:** Chloe Cragg
**Content:**
According to a[ report last year on fraud and cybercrime vulnerabilities in the legal sector,](https://www.kynd.io/wp-content/uploads/2019/11/Fraud-and-cybercrime-vulnerabilities-in-the-legal-sector-FINAL.pdf) the majority of 200 top law firms are unprepared and so susceptible to cyber-attacks. Crowe, KYND and University of Portsmouth’s Centre for Counter Fraud Studies carried out the research in the first half of 2019 to reveal how exposed the legal sector is to cybercrime. The key findings of the research highlighted the following:
- 91% of firms had been exposed to email spoofing which can result in exposure to malware and ransomware and phishing of employees and clients.
- 80.5% of firms’ services had vulnerabilities, such as their email server or webserver which could be exploited by hackers.
- 21% of firms were using at least one service that had out of date software – putting their business operations at risk and possible service failure.
- 23% of firms possessed at least one security certificate which had expired, been withdrawn or could not be trusted – which represents a significant risk to business continuity and reputation.
- 79% of firms held at least one domain registered to an individual email address which could threaten the stability of the business and domain rights.
Over the last few years, law firms have been losing money at an increasing rate due to cybercrime. In 2016 the SRA reported that £9.4m of client money was lost through cybercrime a figure which increased to £10.7m in 2017. The SRA has highlighted cybercrime as one of the nine challenging key risk areas in its’ [Risk Outlook 2019/20](https://www.sra.org.uk/risk/outlook/risk-outlook-2019-2020/).
The size of the firm is mostly irrelevant to cyber criminals since all firms hold highly valuable sensitive data and client money. The data includes personal, business and commercial information obtained through conveyancing transactions, Wills, probate, and divorce matters. With fraud and cybercrime ever increasing, UK legal firms need to continually keep pace with the evolution of cyber threats and maintain effective cyber security. Due to the changing nature of cyber-attacks, law firms need to remain vigilant. It is important to develop and maintain a culture focusing on cyber security.
It is not only law firms who are vulnerable to cyber-attacks, Local Councils across the UK are also facing increasing numbers of cyber-attacks, with nearly half (49%) of local councils being targeted since the start of 2017, according to Gallagher Insurance. Councils report being hit by more than 263 million cyber-attacks in the first half of 2019. The average successful cyber-attack on a council results in costs of £430,000. Freedom of information (FOI) requests by Gallagher found that out of the 203 councils that responded, 101 had experienced an attempted cyber-attack on their IT systems since 2017. More than a third of these local authorities had experienced cyber-attacks in the first half of this year. Since the beginning of 2017, 17 attacks were reported to have resulted in a loss of data or money, with one council reporting a loss of over £2 million.
Tim Devine, Managing Director of Public Sector & Education at Gallagher, said: “Our research illustrates the scale of the challenge facing local authorities in the UK. Councils are facing an unprecedented number of cyber-attacks on daily basis. While the majority of these are fended off, it only takes one to get through to cause a significant financial deficit, a cost which the tax-payer will ultimately foot. Costs and reputational damage at this scale can be devastating for public authorities, many of which are already facing stretched budgets.”
The Government backed Cyber Essentials scheme is one-way firms can help to guard against the most common cyber threats and demonstrate commitment to cyber security. Firms should have Cyber Essentials accreditation as a minimum to ensure up-to-date cyber defences. Redbrick Solutions is working towards Cyber Essentials Plus accreditation and Redbrick Solutions use the very latest technology to make the conveyancing process as efficient and secure as possible. We take a serious stance on fraud in order to offer as much protection to our clients as possible. Our document sharing portal has the highest level of security available using two-part authentication. This enables you to share sensitive data, such as bank details, with your client whilst removing the risk of email interception and fraud. Redbrick Solutions also provide full identity checks. All of our AML/ID checks are fully compliant with the FCA, HMRC and SRA. You can also choose to accept proof of ID electronically via our secure portal and make use of electronic signatures should you wish.
**Categories:** Uncategorized
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### [Blockchain Technology](https://redbricksolutions.co.uk/blockchain-technology/)
**Published:** January 29, 2020
**Author:** Chloe Cragg
**Content:**
The [Legal Services Board (LSB)](https://www.legalservicesboard.org.uk/our-work/current-work/technology-and-regulation) is encouraging more legal services regulators to promote the uptake of Blockchain technology – a Blockchain is a continuously growing list of records, called blocks, which are linked and secured using cryptography. The LSB research has found that only 2% of legal service providers have started using Blockchain technology with only 5% planning to do so. This uptake has been largely limited to the financial services sector.
The recent LSB’s ‘Talking Tech’ podcast discussed the implications of Blockchain technology. Vice dean of innovation at UCL’s Faculty of Laws, Dr Anna Donovan, said: “Blockchain provides significant opportunities to enhance consumers’ access to legal services, particularly once we reach widespread adoption. This will mean that consumers can have their legal needs met in a more direct, faster and potentially cheaper manner (in comparison to current models). Whilst this technology is currently the focus of the financial services sector there are huge opportunities across the legal services market, including, for example, in conveyancing and probate. At the moment, a small number of legal services providers are offering services to their consumers that leverage smart contract technology, whilst others are developing complementary dispute resolution mechanisms. At the moment investment is largely coming from financial services, where there is capital to invest and where the nature of financial services transactions lends themselves to this kind of technology. To help the adoption of DLT within the sector in a sustainable manner, one that reaches the right balance between innovation and consumer protection, regulators are well placed to use their convening power to support multi-disciplinary research, increase understanding across the sector and, where appropriate, provide best practice guidance, training and information.”
Dr Helen Phillips, Chair of the LSB, said: “The potential uses of Blockchain technology are both enormous and exciting, and it’s vital that the legal services sector seizes the opportunity to use it to improve access to justice. Distributed ledger technology has the potential to drive considerable time and cost savings for both providers and consumers of legal services. It increases transparency, builds trust and speeds up transactions, all of which will benefit consumers. The financial and banking sector has made significant strides in exploring the benefits of Blockchain and I hope the legal sector follows suit. It’s important though that we all understand the risks and potential pitfalls of these innovations, and the LSB is looking carefully at the role regulators must have in protecting users of legal services. We need an approach that balances fostering innovation with consumer protection. Legal regulators must not ignore the opportunities and I look forward to working with partners to understand and agree how everyone can benefit from new technology.”
It has been announced this month that NatWest has teamed up with experts in the property sector to develop Blockchain and distributed ledger technology to create an end-to-end mortgage to home buying experience. The Blockchain process will use NatWest mobile banking and will create a seamless customer journey by sharing information throughout the process. The technology will ensure that buyers will have full transparency of the process throughout, will enable key stakeholders to see the progression and ensure greater collaboration and communication during the home buying and selling process. It is hoped that this collaborative approach and sharing of key information will speed up the buying process, create greater transparency and increased certainty for all stakeholders and provide the consumer with an enhanced home buying and selling experience.
The group, known as Coadjute, is made up of Dezrez Estate Agency Software, eTech Surveyor Software, Search Acumen Property Data, Conveyancing Data Services Property Data, LMS Panel Management Software and of course Redbrick Solutions Conveyancing Software. Martin MacDuff, CEO Redbrick Solutions, said: “Our clients sit in the middle of the process and often have to deal with frustrated consumers who are trying to complete a complex process that they only complete a few times in their life. Our case management software assists users in speeding up the process and providing a better service to those consumers. To have better transparency across all stages of the process would increase this exponentially. This trial opens up the possibility of radically improved communications between the estate agent, lender, surveyor and conveyancer and the creation of a shared view of processes, meaning the customer knows exactly which step in the process they are at and what remains to be done; importantly they will get the same status regardless of which business they speak to”.
**Categories:** Uncategorized
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### [Introduction of reservation agreements](https://redbricksolutions.co.uk/introduction-of-reservation-agreements/)
**Published:** March 9, 2020
**Author:** Chloe Cragg
**Content:**
The proposed implementation of reservation agreements has been high on the Government’s agenda in an effort to reduce the risk of sales falling through across England and Wales. A reservation agreement would financially bind the buyer and seller at the point of a sale price being agreed. A similar system is used by some property developers, requiring buyers to pay a deposit when putting their name down to purchase a new home. The idea of reservation agreements has been supported by various consumer groups in recent years, with a payment of around £1,000 per party considered to be a fair commitment. If either party pulls out of the transaction for non-genuine reasons, such as the seller putting the property back on the market or the buyer withdrawing over something insignificant not being included in their purchase, they would lose their agreement payment to the other party.
According to Rightmove data, one in three property deals in the UK falls through between offer and exchange. Research published by Reallymoving.com, reveals 67% of buyers and sellers support reservation agreements being introduced. The research also highlighted the main reasons why sales fall through prior to exchange, these include people changing their minds (29%), survey problems (17%), difficulties getting a mortgage (15%) and issues up or down the chain (11%). Rob Houghton, CEO of Reallymoving.com said, “The system for buying and selling property in England and Wales is fundamentally unfair, requiring both buyers and sellers to commit considerable sums of money to a process in which they are entirely unprotected. People are also forced to make life-changing decisions about moving to a new area, perhaps changing jobs, children’s schools and so on, while at any moment the other side can pull out of the deal without consequence. To save the millions of pounds wasted through collapsed deals every year and to foster renewed trust between buyers and sellers, change is urgently required. Reservation Agreements, which would require both sides to part with a lump sum of cash at the point an offer is agreed, would undoubtedly prompt people to think hard about their commitment to the process, which can only be a good thing. The devil will be in the detail however and there will need to be clear guidelines outlining what exactly constitutes a genuine reason for withdrawing from a sale.”
The government has announced that it will trial reservation agreements this year, telling conveyancers that buyers should not be allowed to pull out of transactions without consequences ‘just because they decided they do not like the avocado bathroom suite’. Housing minister Heather Wheeler told the Council for Licensed Conveyancers at last years’ annual conference that standard reservation agreements are being developed. Heather Wheeler said ‘’Government research has shown that somewhere between a quarter and a third of all transactions fail. This costs consumers around £270 million a year. That’s hard-working families shelling out for surveys and searches on properties they won’t even get to buy. A survey carried out by the Royal Institution of Chartered Surveyors in October last year, showed it usually takes around 19 weeks from when you put your house on the market to when you actually complete on your new home. Technology also offers us a chance to think anew about the services on offer. I know that there are lots of ‘proptech’ companies who are developing innovative ways to shake up the home buying process and speed up conveyancing. And we want to help them, which is why we have been looking at whether we can streamline ID verification and make more use of electronic signatures in the homebuying process.’’
The Home Buying and Selling Group, has been tasked with creating standard wording for a reservation agreement. It recommended the agreement be dependent on the information available during the acceptance of an offer as well as the buyer and seller’s circumstances. Both parties will be expected to pay a commitment deposit which they may lose if they breach the agreement and the deposit will be protected by an arbitration process. The HSBG acknowledged there were still questions to be cleared, such as whether reservation agreements should be voluntary or made compulsory. And while consumers and the industry appear “split” on the potential success of reservation agreements, the HBSG siad that those already using them believe they improve the process and save consumers time and money. Joe Arnold, a member of the group, said: “Work is continuing to ensure the right approach is eventually implemented. One thing for sure is that, if Reservation Agreements are successful and aborted property sales are reduced and transactions times sped up, this would substantially improve the home buying and selling process for everyone involved.”
Speaking at The Council for Licensed Conveyancers’ (CLC) annual conference in January 2020 , Matt Prior from the Ministry of Housing, Communities and Local Government (MHCLG) said reservation agreements were “still a live idea” and ‘the department was waiting for consumer research to be produced by Qantar, which would then be taken to government’. He said: “I will go to ministers and say, ‘do you think it’s worth a trial?’ and if they agree, we’ll launch a trial sometime in the next few months.”
The idea of reservation agreements is not new and is already successfully in use for many new build properties and will hopefully put off buyers who are not fully committed. However, there are still problems to be addressed such as what constitutes reasonable cause for withdrawal and the issue that a reservation agreement is another step to add to an already complicated process. Redbrick Solutions Case Management can save time by automating much of the conveyancing process, from producing quotes, to completing ID checks, Land Registry submissions and ordering searches to producing completion statements. The online portal allows the law firm to upload documents for the client to complete and sign electronically, providing a better service for the client and a more efficient transaction for all concerned.
**Categories:** Uncategorized
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### [Budget 2020 and the housing market](https://redbricksolutions.co.uk/budget-2020-and-the-housing-market/)
**Published:** March 17, 2020
**Author:** Chloe Cragg
**Content:**
[Rishi Sunak has announced his first budget](https://www.gov.uk/government/publications/budget-2020-documents) aimed to help to kick start the UK economy, following the uncertainty surrounding Brexit and Covid19. The budget follows on from the announcement from the Bank of England that they have cut the base rate of interest to 0.25%. Mr Sunak has listed the provision of affordable and safe housing as a priority. He stated: “Today I can make good our promise to extend the Affordable Home Programme with a new, multi-year settlement of £12bn. To support local authorities to invest in their communities, I’m cutting interest rates on lending for social housing by one percentage point. I’m confirming nearly £1.1bn of allocations from the Housing Infrastructure Fund to build nearly 70,000 new homes in high demand areas across the country.” Mr Sunak also introduced a stamp duty surcharge for foreign buyers of properties in England and Northern Ireland to be levied at 2% from April 2021
Mr Sunak continued “The Office for Budget Responsibility (OBR) have said that today’s Budget will be the largest sustained fiscal boost for 30 years. Next year, day-to-day departmental spending will grow at the fastest rate in 15 years. Over the spending review period, its set to grow at the fastest rate since 2004. An average growth rate in real terms of 2.8% – twice as fast as the economy. “That means that by the end of the Parliament, day-to-day spending on public services will be £100bn higher in cash terms than it is today.” Chancellor Rishi Sunak’s first budget contained few surprises for the legal profession. As announced previously, the government will consult later this spring on a levy to fund new action on money laundering. The Treasury’s Budget Report reveals that this will be paid by ‘firms subject to the money laundering regulations – a definition which includes thousands of legal practices. Meanwhile the government will allocate £14 million to Companies House ‘to enable it to continue with vital capital projects to help its work tackling economic crime and anti-money laundering’. The government will legislate ‘prospectively and retrospectively’ in the 2020 Finance Bill ‘to put beyond doubt that LLPs should be treated as general partnerships under income tax rules’. A Digital Identity Unit work on ways to help people to prove things about themselves without showing paper documents.
Nick Leeming, Chairman of Jackson-Stops, commented on the Budget:“Today’s Budget is in many ways somewhat of an ‘emergency budget’ to mitigate the economic impact caused by Covid-19. As a result, it is not business as normal in Number 11 and we welcome the range of measures announced to help support businesses in these more uncertain economic times and Government’s commitment to providing a £30 billion stimulus to support the economy through Coronavirus. “It is disappointing that the Government has failed to provide the housing market with a long anticipated reform to stamp duty for UK residents. This is aggravated by the overseas buyer tax, which could now see foreign purchasers pay up to 17% in stamp duty from 2021. Reducing the burden of stamp duty across the board would have provided the market with further momentum following the Boris bounce. Despite this, the higher end of the market may now see movement as foreign buyers look to secure deals ahead of this deadline.
Mark Hayward, Chief Executive, NAEA Propertymark comments on the Government’s announcement to introduce a 2% stamp duty surcharge for non-UK residents: “If introduced, this policy allows those in the UK to have a better chance at purchasing a home. However, overseas buyers tend to purchase properties in prime central London which are completely unaffordable to most homebuyers anyway. Therefore, this move will not help those that need it most. Ultimately, by energising surcharges, it is likely that purchasers will factor this additional cost into any offers they make on a property so prices may be pushed down in areas where overseas buyers are purchasing.”
Other highlights of the budget include:
- Fuel duty frozen for another year.
- £5bn for gigabit-capable broadband into the hardest to reach places of the UK.
- £7bn to support the self-employed businesses and vulnerable people.
- £6bn funding promised to the NHS.
- All those advised to self-isolate will be entitled to statutory sick pay, even if they have not presented with symptoms. Firms with fewer than 250 staff will be refunded for sick pay payments for two weeks.
**Categories:** Uncategorized
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### [Effective and secure home working](https://redbricksolutions.co.uk/effective-and-secure-home-working/)
**Published:** April 21, 2020
**Author:** Chloe Cragg
**Content:**
During these uncertain times, working from home has become the norm not just something a handful of people do for a couple of days a week. Successful home working requires discipline so that you can maintain that separation of home and work, which is essential for a good work-life balance and also good physical and mental health. Some tips which may help you do this are outlined below.
**Maintain normal hours** **–** Set a schedule as far as possible. Having clear times for starting and ending the workday can help stop work creeping into home life and vice versa.
**Start the day with a routine** **–** A morning routine helps define the start of work. It might be making a cup of coffee. It might be sitting down after returning from a walk just as you would do if walking to an office. It might be as simple as getting dressed (delivery people will see a lot of workers in their pyjamas over the coming weeks).
**Set rules with the people in your home –** If you have children who come home from school (or are not at school) while you’re still working, they need clear rules about what they can and cannot do during that time. If you and your partner are both working from home, agree the rules from the start.
**Schedule breaks and take them –** Know your company’s policy on break times and take them. If you’re self-employed, give yourself time during the day to walk away from the screen and phone. A full lunch hour and two short breaks will make you more productive.
**Get outside –** Go outside once a day and get some fresh air and natural light. Your body needs to move and it’s good for the immune system.
**Ask for what you need –** If you’re employed by a company or organisation that supports your work-from-home setup, request the equipment you need. It’s important that you have the equipment you need to get your job done comfortably.
**Keep a dedicated workspace –** In an ideal world, remote workers would have a dedicated office. Not everyone has a separate office in their home, especially if there is more than one person working from home. Instead, dedicate an area for work use only.
**Be heard in meetings –** You’ll take part in video conferences and conference calls. Be sure to speak up during the meeting so everyone knows you’re on the call. A simple, “Thanks, everyone. Bye!” at the close of a meeting will go a long way toward making your presence known.
**Be positive –** Succinct and clear messages are great but can come across as slightly aggressive over e-mail. When you work remotely full-time, you must be positive, to the point where it may feel like you’re being overly positive. An emoji or exclamation mark can help lighten the tone.
**Take advantage of the perks –** The washing machine can be put on during the day, deliveries can be received and most importantly all that time previously spent commuting can be saved.
**End the day with a routine –** Just as you should start your day with a routine, create a habit that signals the end of the day. It might be a sign off on business messaging apps, a walk. Whatever you choose, do it consistently to mark the end of working hours.
In addition to effective working from home, thought must also be given to secure working as well. Simple steps to stay secure when working remotely include: Don’t use public Wi-Fi unless necessary. Use a password manager to create and store complex and secure passwords. Use a VPN to allow a secure connection to the office. Be aware of what data is important and be vigilant when storing or sending them remotely. Communicate and be open – if you think you’ve spotted a potential security risk or phishing e-mail, tell your employer so they can try to mitigate it early.
The Government backed **Cyber Essentials** scheme is one-way firms can help to guard against the most common cyber threats and demonstrate a commitment to cybersecurity. Redbrick Solutions is working towards Cyber Essentials Plus accreditation and they use the very latest technology to make the conveyancing process as efficient and secure as possible.
Our **document sharing portal** has the highest level of security available using two-part authentication. This enables you to share sensitive data, such as bank details, with your client whilst removing the risk of email interception and fraud. All of our AML/ID checks are fully compliant with the FCA, HMRC and SRA. You can also choose to accept proof of ID electronically via our secure portal and make use of electronic signatures.
Text and Email messages can be pre-programmed into your workflow so that they are sent automatically at key milestones, keeping your clients up to date, **improving client satisfaction** by demonstrating how pro-active and efficient you are and keeping your matters on track.
Also useful whilst you have a lot of staff working remotely is the ability to assign certain tasks to users and to have **full visibility** of who has done what, and when.
For more information please [contact us](https://redbricksolutions.co.uk/contact/).
**Categories:** Uncategorized
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### [SRA concerned with money laundering](https://redbricksolutions.co.uk/solicitors-regulatory-authority-combat-money-laundering/)
**Published:** May 12, 2020
**Author:** Chloe Cragg
**Excerpt:** The Solicitors Regulation Authority are contacting thousands of firms to ask what measures they have in place to combat money laundering. Over a fifth of firms reviewed by the SRA have failed to create the required risk assessment protocols to sufficiently protect against money laundering.
**Content:**
The [Solicitors Regulation Authority](https://www.sra.org.uk/home/hot-topics/anti-money-laundering/) are contacting thousands of firms to ask what measures they have in place to combat money laundering. The widespread checks on 7,000 firms that fall under the scope of money laundering regulations follow worries that many are not doing enough to meet their obligations. Over a fifth of firms reviewed by the Solicitors Regulation Authority (SRA) have failed to create the required risk assessment protocols to sufficiently protect against money laundering. A new annual Risk Outlook has found that the SRA has investigated 172 firms for money laundering failings in 2019. Of this number, 60 were forwarded to the Solicitors Disciplinary Tribunal (SDT) with over 40 solicitors being struck off or suspended.
In March 2019, the SRA wrote to 400 firms asking them to demonstrate compliance with the 2017 regulations by sending their risk assessments. Of the responses, 83 were found not to be compliant: firms either did not address all the risk areas required or they sent over something other than a actual risk assessment. It was found that the majority of firms (64%) were using templates, many of which were of low quality or using a ‘copy and paste’ approach without thinking through the specific risks and issues they face. The regulator is also concerned that around 135 of the risk assessments were dated recently, suggesting either that many firms had updated their assessment in recent weeks, or they had only created one in response to the SRA’s request.
As well as writing to the 7,000 at-risk firms, the SRA now plans an ‘extensive’ programme of targeted, in-depth visits to firms and calling in more firms’ risk assessments. Paul Philip, SRA Chief Executive, said: “Money laundering supports criminal activity such as people trafficking, drug smuggling and terrorism. The damage money laundering does to society means that every solicitor must be fully committed to preventing it. The vast majority would never intend to get involved in criminal activities, but poor processes open the door to money launderers. A call from us should not be the prompt for a firm to get their act together. You need to take immediate action now if you are not on top of your money laundering risks. Where we have serious concerns, we will take strong action.” The regulator has highlighted its concerns in an updated warning notice and says it provides additional support including guidance, checklists and a suggested template for how to frame compliance methods.
The president of The Law Society of England and Wales, Simon Davis said: ‘The SRA’s revised warning notice to the profession and the additional resources published highlight the importance of tailoring money laundering compliance to the specific risk-profile of each practice. We provide a variety of resources to help our members comply with the Money Laundering Regulations and welcome the additional detail about some of the common issues the SRA have identified in firm-wide risk assessments. [The new SRA guidance, checklists and templates](https://www.sra.org.uk/solicitors/resources/money-laundering/money-laundering/) will help members to understand and prepare for the level of detail that the SRA clearly expects. We encourage members to read these with care alongside the legal sector AML Guidance. Where a specific question is not answered by these resources, members are welcome to call our Practice Advice Service for free and confidential advice.’
New EU money laundering regulations requiring firms to update processes came into place on 10th January this year and an extensive programme of targeted, in-depth visits will be made in the coming months to ensure SRA regulated firms are compliant with current regulations.
[Redbrick Solutions provide Anti Money Laundering](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/anti-money-laundering-idyourclient) and ID checks and are all fully compliant with the FCA, HMRC and SRA and proof of ID can be accepted electronically via our secure portal. Checks can be performed against an individual with name, date of birth and address details. Passport, driving license and national insurance details can also be added for a more comprehensive search. For Company business reports the checks include: Statutory information, Directory information, Risk information, Ownership details, Major Shareholders, Summary of mortgages, charges and satisfactions, Profit & Loss Account, Balance Sheet, Cash Flow, Accounts Notes, Ratios, Growth Rates, Company/Industry Comparisons, Filing History and Director information. Redbrick Solutions stores all results electronically against the client, meeting the requirement to store results for a minimum of 5 years. Results are accessible at any time without the need to call up a file from storage. Redbrick Case Management also enables firms to run compliance reports e.g for matters that have not completed or failed anti-money laundering checks. These reports can be set to run automatically in the background and delivered via email to a nominated person at selected intervals. All of which will assist firms to be compliant with the new regulations.
**Categories:** Redbrick News
**Tags:** legal case management, law firm compliance, case management technology, compliance, anti money laundering, SRA
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### [Conveyancing Information Executive](https://redbricksolutions.co.uk/conveyancing-information-executive/)
**Published:** May 12, 2020
**Author:** Chloe Cragg
**Content:**
[The Conveyancing Information Executive (CIE)](https://www.conveyinfoexec.com/), a new trade body to raise data quality in property searches, founded by Groundsure, Landmark Legal, SearchFlow and Geodesys, has released a new set of Standards and Code of Practice to maintain and improve the quality of information conveyancing professionals and stakeholders in the home buying and selling process receive. A CIE press release stated: “The purpose of the Conveyancing Information Executive (CIE) is to raise data quality and content standards, in property searches used in the UK conveyancing process. “With the conveyancing industry evolving and the growing role of technology and data, the establishment of the CIE is timed to fill the void that exists around data governance, provenance and transparency. All CIE members recognise the importance of these principles, as they are enshrined within the CIE Standards and Code of Practice.”
Chris Loaring, Managing Director, Landmark Legal and Argyll Environmental said: “Landmark Legal has been at the forefront of the property data industry for over two decades and, with digitisation, AI and open source data set to increase its footprint in the conveyancing industry, we all face new challenges. In particular, there is a need to carefully balance the progression made possible by technological advances with a renewed focus on the underlying data foundation on which they are based. We believe that the Conveyancing Information Executive makes this possible. The CIE aims to provide a rigorous and transparent approach to property search governance standards, with data integrity, accuracy and transparency underpinning values in the overall provision of conveyancing search products, both today and in the future.”
Redbrick solutions works closely with our partners to provide expert support to our clients and the search results are returned directly into the appropriate matter in RPM, as and when they are ready. Automatic notifications are produced to keep you up to date with progress and to notify you when results have been returned. The system will automatically suggest additional searches for you, based on the postcode. For example, a flood, mining or radon search. This is particularly useful if you are acting in an area that is not local or known to you.
**Categories:** Uncategorized
---
### [Property market surging with sales enquiries now 54% ahead of pre-lockdown levels](https://redbricksolutions.co.uk/property-market-surging-with-sales-enquiries-now-54-ahead-of-pre-lockdown-levels/)
**Published:** June 24, 2020
**Author:** Chloe Cragg
**Excerpt:** Property technology company Coadjute reports a continued rise in front-end sales activity since the Covid crisis with sales enquiries up by 54% and viewings booked up by 15%, just 7% shy of pre-lockdown levels
**Content:**
Property technology company Coadjute reports a continued rise in front-end sales activity since the Covid crisis with sales enquiries up by 54% and viewings booked up by 15%, just 7% shy of pre-lockdown levels.
An industry group formed by Coadjute – the Blockchain leader in PropTech – of leading property software businesses, including [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management), suggests that the UK housing market continues to recover with another strong rise in sales activity, accompanied by an increase in exchanges and completions.
Registrations for applications were up 12% week-on-week, now the second indicator (along with sales enquiries) to reach figures last recorded before lockdown. Sales enquiries registered a more modest rise of just 1% but still a significant 54% higher than pre-lockdown volumes. Properties registered for sale recorded strong gains too, up 9% week-on-week. The report also shows sales offers continuing to climb, this week by 5%.
The analysis comes from Coadjute’s new Property Market Insights report, compiled with industry leaders including Dezrez, Legal Marketing Services, MRI Software, Reapit, [Redbrick Solutions](https://www.redbricksolutions.co.uk/) and Search Acumen, covering over 50% of UK estate agents and a material number of conveyancing firms. The new report is intended to provide unprecedented breadth and detail on every aspect of estate agent and conveyancer workflow from initial sales enquiries through to viewings, exchange and completion, and is designed to help property businesses align their operations as activity returns to the market.
This continued strength is reflected in conveyancing data with gains across almost all indicators. Quotations are now at their highest levels, eclipsing pre-lockdown volumes, and activations are less than 20% off ‘normal’ levels and climbing in line with the rise in quotations. This is supported by a rise in exchanges, in proportion to those reported in previous weeks, all indicative of law firms ‘getting back to business’. Exchanges saw an increase of 7% week-on-week, although sales completions registered a reduction of 11%, most likely due to the reduced volumes during the crisis now working their way through the pipeline.
Martin MacDuff, Managing Director at Redbrick Solutions said, “It’s essential to the UK economy that the housing market with all its facets gets moving again as soon as possible. We’re proud to be working with Coadjute and keen to do what we can to assist a positive and successful return to business as normal.”
Dan Salmons, CEO at Coadjute says “Last week, ONS data showed how real estate was one of the least affected sectors in the UK economy due to Coronavirus. Our data from partners across the industry is giving the same message: the property market is back. The fact is, the need to move house didn’t go away during the crisis, and now that the property market is open for business again, buyers and sellers are rapidly returning in increasing numbers. It’s a credit to people across the property industry how quickly they have been able to adapt to the changing environment.”
[Coadjute](https://www.coadjute.com/) concludes that the upward trend shows no sign of relenting with growth across all key indicators and making strong gains towards pre-lockdown work volumes.
**Categories:** Redbrick News
**Tags:** conveyancing case management, Redbrick Solutions, case management, property market, conveyancing
---
### [Internet Conveyancing Fraud](https://redbricksolutions.co.uk/internet-conveyancing-fraud/)
**Published:** July 22, 2020
**Author:** Chloe Cragg
**Content:**
The scale and sophistication of internet conveyancing fraud in the UK has been highlighted with the recent case of fraudsters who hacked into clients’ accounts to divert funds intended for their solicitor. Five men were sentenced at Southwark Crown Court for their part in a £10m ‘payment diversion fraud’ scheme. Officers based in the Met Police’s specialist crime team identified 235 separate frauds committed from 2014 to 2019. The gang used Malware to steal log-in details of email accounts of businesses and private individuals worldwide. They would monitor the chosen email accounts for high-value financial transactions, then intercept conversations and send spoof emails so that victims were duped into paying funds into one of 100 UK-based ‘mule’ bank accounts controlled by the fraudsters. The Met Police confirmed that victims included property buyers who thought they were paying money to their conveyancing solicitor. Detective Constable Chris Collins, said: ‘This has been a long trial due to the defendants’ refusal to accept their guilt despite overwhelming evidence. A common feature in this case was the use of mule bank accounts. I advise anyone conducting financial business by email to verify the bank account they are sending their money to by contacting the intended recipient by means other than email.’
The Solicitors Regulation Authority has identified email modification fraud – where criminals intercept and falsify emails between a client and their firm – as one of the most common types of cyber crime affecting the profession. In its [risk outlook for 2019/20](https://www.sra.org.uk/risk/outlook/risk-outlook-2019-2020/), the SRA said it may be better for firms to ask ‘when, not if’ they will be targeted by online criminals. In the first nine months of 2019, law firms reported a loss of around £4m of client money to online fraud which in turn means clients have lost house deposits, inheritance funds and life savings.
Firms are advised to replace and update systems regularly, use antivirus software ensure systems have appropriate firewalls. They should use two-factor authentication for email and log-ins where possible and make sure staff avoid predictable passwords. The Government backed Cyber Essentials scheme is one-way firms can help to guard against the most common cyber threats and demonstrate commitment to cyber security. Firms should have Cyber Essentials accreditation as a minimum to ensure up-to-date cyber defences. Redbrick Solutions is working towards Cyber Essentials Plus accreditation and Redbrick Solutions use the very latest technology to make the conveyancing process as efficient and secure as possible. We take a serious stance on fraud in order to offer as much protection to our clients as possible. Our document sharing portal has the highest level of security available using two-part authentication. This enables you to share sensitive data, such as bank details, with your client whilst removing the risk of email interception and fraud. Redbrick Solutions also provide full identity checks. All of our AML/ID checks are fully compliant with the FCA, HMRC and SRA. You can also choose to accept proof of ID electronically via our secure portal and make use of electronic signatures.
**Categories:** Uncategorized
---
### [Home Buying and Selling Group launches ground breaking industry pledge](https://redbricksolutions.co.uk/home-buying-and-selling-group-launches-ground-breaking-industry-pledge/)
**Published:** September 29, 2020
**Author:** Chloe Cragg
**Excerpt:** Essentially the pledge lays out in easy to digest terms what each profession, within the housing industry needs to do and when. This will help to ensure as much information is provided as soon as possible in the buying and selling
process.
**Content:**
Since lockdown, the [HBSG](https://homebuyingandsellinggroup.co.uk/) has been working with the home moving industry to help ensure the home moving market operates as well as it can during Covid-19 and beyond.
The group produced pan-industry guidance on the day the moving market opened on 13th May 2020 which was clear and concise and included consumer guidance via easy to read checklists.
Now the group is launching an industry wide pledge to begin to introduce transparency, not just for the industry but for consumers buying and selling a home.
**What does the pledge involve?**
Essentially the pledge lays out in easy to digest terms what each profession, within the housing industry needs to do and when. This will help to ensure as much information is provided as soon as possible in the buying and selling
process. For example, we are recommending the industry to advise consumers to appoint a property lawyer on the day a property is marketed. This is already something that happens for auctions, in Northern Ireland and in Scotland.
Some agents have introduced ‘sale ready’ properties so we know this can make a big difference to a home move.
We are also recommending buyers to secure their decision in principle early and instruct a property lawyer before making an offer so their ID can be verified and money laundering checks carried out quickly.
None of this advice is ‘new’, what is different is the industry has pledged to work together to offer consistent advice to all consumers, helping to ensure they play their part and the emphasis on securing information, which could
affect a sale or purchase, sooner rather than later in the process.
Access the pledge here <https://homebuyingandsellinggroup.co.uk/>
**Does the pledge require extra steps for the industry to undertake during home moving?**
No. It is focused on gathering information earlier in order to save time later and give the industry an opportunity to resolve any issues before they hold up the sale, hopefully reducing sales fall throughs and, for some, reducing the
time it takes to buy and sell.
**Who has signed up to the pledge?**
The relevant organisations and groups involved in the home buying and selling process from agents, legal entities, surveying, removals and consumer organisations have agreed to this pledge. These include, among others, NAEA
Propertymark, The Law Society,[ Conveyancing Association](https://www.redbricksolutions.co.uk/our-partners/the-conveyancing-association), CILEx, Society of Licensed Conveyancers, RICS, RPSA, BAR and organisations such as The NTS Estate & Letting Agency Team, The Property Ombudsman and the PRS.
**Housing Minister Rt Hon Christopher Pincher MP said:**
“This Government is committed to ensuring the housing market works for everyone, and our work with the industry has helped to restart the market in a way that is safe.
“I welcome this pledge from the industry and look forward to seeing it deliver a smoother and more efficient experience for all those looking to buy or sell their home.”
We would welcome more organisations and companies to sign up to the pledge, if you wish to sign up, please email:
hbsgadmin@rics.org
**How will home movers be aware of the pledge?**
We have a series of communications planned to ensure consumers are reminded of what they need to do when moving home to protect themselves and those in the property profession from the spread of Covid-19.
At the start of October, there will be specific consumer communication about the pledge and what consumers need to do to help make it work.
**Categories:** Redbrick News
---
### [Redbrick Solutions release latest version of Redbrick Practice Management](https://redbricksolutions.co.uk/latest-version-of-redbrick-practice-management-released/)
**Published:** May 30, 2018
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have announced this week that the latest version of their award winning practice management solution has been released. This marks the 19th version of ‘Redbrick Practice Management’ and includes a number of enhancements and new functionality to benefit clients, such as:
**Content:**
Redbrick Solutions have announced this week that the latest version of their award winning practice management solution has been released. This marks the 19th version of ‘Redbrick Practice Management’ and includes a number of enhancements and new functionality to benefit clients, such as:
- **Enhanced Land Registry Integration**
- **Improved Time Recording Functionality**
- **Introduced New Workflow Delegation**
- **Enhanced Automatic Notifications**
- **Improved Cost Options**
- **Introduced New Scheduled Jobs Functionality**
- **Enhanced Multiple Document Tagging in Folders**
- **Improved Reporting Functionality**
- **Introduced New Billing Range Tokens**
- **Enhanced New Task Functionality**
- **Introduced New ‘Assistant’ Tools**
- **LTT Changes (rolled out early to meet deadline date)**
- **New GDPR Functions (rolled out early to meet deadline date)**
Existing clients will automatically receive the latest version of Redbrick Practice Management at no cost as part of Redbrick Solutions unique business model, which also includes support and training as part of the per matter transaction fee.
Martin MacDuff, Managing Director of Redbrick Solutions comments “As leading innovators it is crucial that our case management solutions continue to evolve, for the benefit of our clients, whom we continue to assist in working in the most efficient way possible. Our ethos is simple – we provide easy to use, modern and affordable legal case management solutions to successful law firms.”
Proactive law firms throughout the UK have chosen Redbrick Practice Management, either across the whole of the firm or in one specific department. Wherever it is used the benefits are reassuringly the same – matters are handled more efficiently throughout, from sending quotes to file opening, documents, legal forms, intelligent workflows and timely billing with accurate, business critical reporting.
Francesca Gill, Head of Residential Conveyancing at Goodlaw Solicitors comments “Having viewed other systems, we were most impressed with how user friendly Redbrick Practice Management is. The flexibility to customise the system has been excellent and the support from Redbrick first class. With integrated services such as SDLT, Land Registry and AML checks, there really is no need for us to use additional systems. As a growing firm focusing on offering accessible, relevant and quality legal services, having the right system in place is essential for us.”
An invitation to join the Conveyancing Association earlier this year has cemented Redbrick’s position as the leading conveyancing case management provider. They have had a successful quarter to date, with over a dozen mid-tier firms currently going through implementation. Two new members of the sales team have recently been recruited to cope with demand.
Martin concludes “Working closely with our clients is crucial to us, we hold regular client workshops to gain feedback on development to date and to enable our clients to influence our future development plans. We have already started work on version 20 which will be released in the next quarter and have some very exciting plans for the year ahead.”
**For more information please see our [Conveyancing Page](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) or contact Jo Hodges at** [**jhodges@redbricksolutions.co.uk**](mailto:jhodges@redbricksolutions.co.uk)
**Categories:** Redbrick News
**Tags:** conveyancing case management, Redbrick Practice Management, conveyancing
---
### [Happy Birthday to The Bold Legal Group](https://redbricksolutions.co.uk/happy-birthday-to-the-bold-legal-group/)
**Published:** September 29, 2020
**Author:** Chloe Cragg
**Content:**
[The Bold Legal Group](https://www.boldgroup.co.uk/) is celebrating its 10th anniversary this year. The Bold Legal Group acts as an extra ‘pair of eyes’ to make sure law firms are kept fully informed and up to date with issues and Redbrick Solutions are delighted to have been partners with the Bold Legal Group for many years.
Unlike other legal networks BLG members work together, they share experiences, problems, solutions and successes. They help fight each other’s corner if necessary. The main aim is to empower BLG members to confidently embrace and exploit the new opportunities that the changing legal landscape creates and to ensure that consumers have continued access to good, efficient legal advice and help throughout England and Wales.
Founder Rob Hailstone said: “What was wanted, and has stood the test of time, is an association of conveyancing firms that can share challenges, successes and help with each other’s problems. We now have over 700 member firms of all shapes and sizes from Penzance to Carlisle and our weekly bulletins are now read by some 5000 individual conveyancers, lenders, PII companies, search providers. In fact, pretty much anyone seriously involved in the home buying and selling process. “In addition to the bulletins we have our CPD accredited BLG Training system and our new 24/7 online discussion forum, with over 200 regular users. “The bulletins include/cover, amongst other things; Regulatory changes; SRA Alerts; HMLR Updates; Law Society Practice Notes; Relevant case details (i.e. Dreamvar, Purrunsing etc); Information webinars (i.e. The new Code for Completion); Counsels Advice (i.e. Housing Act 1988); GDPR; 5th Anti-Money Laundering Directive; AML and ID checks; Fraud and Cybersecurity issues; SDLT changes; Lender requirements.
Redbrick Solutions offer BLG member conveyancing law firms access to an easy to use conveyancing case management solution, at discounted rates. In addition to the help and support offered by BLG, ‘Redbrick Insights’ is a data driven intelligence service which provides analytics and reports on a range of key success based factors. The service is exclusively available to Redbrick clients and with over 10% of all conveyancing transactions going through their system, Redbrick Solutions are well placed to analyse the market and provide clients with pertinent statistics and success strategies.
**Categories:** Uncategorized
---
### [The future of Professional Indemnity Insurance](https://redbricksolutions.co.uk/the-future-of-professional-indemnity-insurance/)
**Published:** October 9, 2020
**Author:** Chloe Cragg
**Content:**
Professional Indemnity Insurance cover for solicitors could become unsustainable if underwriters are not allowed to cancel policies where the premium is not paid, [the International Underwriting Association](https://www.iua.co.uk/IUA_Member/Press/Press_Releases_2020/IUA_publishes_open_letter_to_solicitor_firms.aspx) has warned. The association has been in discussion with the SRA about the minimum terms and conditions of such policies and has now set out its concerns in an open letter to the legal industry. The International Underwriting Association calls for a right to cancel cover if premiums are not met, particularly for run-off cover, and the payment of excesses on a policy to be mandatory.
Without such measures it is likely that insurers will become more selective in the risks they accept and smaller conveyancing firms that generate lower premiums could face a restricted choice and higher costs for professional indemnity cover.
Chris Jones, Director of legal and market services, at the IUA, commented: “Many solicitor firms are facing economic pressures and we have already seen an increase in requests for payment of premiums by instalments. “Insurers have shown their willingness to work with other professions that are struggling to mitigate the short-term economic effects of Covid-19, but the complete lack of any protection around payment of premium and excesses makes it far more difficult to do this for solicitors. “It is not proposed that there should be any change in the scope of insurance offered. Our objective is to better manage policies to ensure that solicitors pay for the cover that is being provided to them. This will benefit the market by providing long term confidence in the availability of cover and giving insurers more flexibility to develop bespoke arrangements for their clients.”
An SRA spokesman comments: “Everyone will be aware that we have recently undertaken a comprehensive, two-year period of consultation on insurance issues, including looking at a fundamental review of our minimum terms and conditions. “Late last year, our board decided that in the light of feedback from the profession and consumers, the risk to client protection meant there would be no changes to the cancellation of run-off cover due to the non-payment of premiums. “It will be some time before the implications of the Covid-19 pandemic are fully understood but we, like everyone else, are monitoring it closely. “We have been talking with the insurers and are working with them to mitigate the risk of non-payment of premiums while maintaining this important consumer protection. We will continue those discussions over the next few months.”
Simon Davis, Law Society president commenting on PII said ‘‘Firms should brace themselves for an average increase of 30%, but those with bad claims histories should expect far higher increases. Covid-19, the uncertainty of Brexit negotiations and the fact the market was hardening already in 2019 all combine to mean that October 2020 could be the most challenging period for solicitors since the insurance market opened up in 2000. Insurers are reluctant to take on new risks at the moment and many are not seeking new clients. Those firms they are prepared to work with may need to provide extra information such as details of as risk management, financial performance, furlough scheme use, continuity planning and evidence of ongoing profitability.’’
In response to the open letter from the IUA, Simon Davis said “The Law Society understands the concerns of insurers and is sympathetic towards their request but is mindful that the primary purpose of professional indemnity insurance is to protect solicitors’ clients and the wider public. We agree with the IUA that non-payment of premiums or excesses by a minority of solicitors is a serious matter, and one that has serious implications for the profession as well as the insurers. Insurers are compelled to pass those extra costs on to the rest of the profession, which means that well-managed firms end up paying not only for themselves, but also for the small minority of disorganised or insolvent firms. If the problem is not addressed, it could drive insurers from the market – reducing capacity – making it harder to find cover and further increasing the cost. We have offered to work with the SRA and the IUA to reach a mutually acceptable solution and have suggested that, as an interim measure, the SRA should be more willing to take regulatory action against solicitors who do not make the requisite payments. These are difficult times facing the legal profession and the economy as a whole, so it is vital that we maintain a competitive market for PII. To help achieve this, it is vital that all our members pay for their premiums and excesses.”
One scheme that may help mitigate this issue is [The Legal Eye Quality standard](https://www.legal-eye.co.uk/services/leqs-legal-eye-quality-scheme/), which has developed out of the requirement for businesses to be able to satisfy potential customers, insurers and staff that the running of the business is taken seriously and they will have the highest standards in compliance. Legal Eye Quality Standard firms may benefit through controlling Professional Indemnity Insurance premiums by way of visibly evident, robust and documented risk management processes. Redbrick Solutions are delighted to have achieved the highly desirable Legal Eye Quality Standard following an intensive assessment process and have held it since 2014.
Furthermore, Redbrick’s [conveyancing case management](https://redbricksolutions.co.uk/what-we-do/) solution enables the law firm to demonstrate to the insurer that they run their matters in a low risk manner. Complete audit trails provide a comprehensive record of all actions taken on the file, whilst the removal of repetitive data entry minimises the risk of errors in re-keying information. Conflict checks, AML alerts, integrated SDLT submissions, secure document portal and prompts for checking monies on account all make matters less likely to result in a claim against the firm. Redbrick’s reporting module will also provide the law firm with data required by the insurer, saving the law firm a significant amount of time and effort.
**Categories:** Uncategorized
---
### [From quote to completion](https://redbricksolutions.co.uk/online-quote/)
**Published:** October 15, 2020
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have a new integration with OCQs online quote and instruct tool which provide a seemless journey from quote to completion.
**Content:**
Redbrick Solutions have a new integration with [Online Conveyancing Quote’s (OCQ)](https://www.onlineconveyancingquote.co.uk/Conveyancing) quote and instruct tool. OCQ Integration with Redbrick Solutions will ensure simplicity and information gathering from lead to instruction and beyond.
OCQ was launched to provide the public with an online conveyancing quote solution at a competitive price using a handpicked national panel of established specialist solicitors. OCQ do not charge solicitors a referral fee, unlike many comparison sites. The OCQ team has its roots firmly planted in the legal sector with over 35 years’ experience.
The main features of the integration include a portal to view all leads, their origin and conversion rates. This will help firms review internal processes to increase lead conversion rates. The firms’ website includes a white labelled, compliant quote tool, tailored to the firm’s requirements, at no cost to the firm. Quote details are automatically imported into RPM, removing the need for duplication and the risk of errors in re-keying data. Once in RPM, bulk follow up processes can be utilised to convert more enquiries. The flexibility of functionality is at the core of the system, for example, it is possible to have “New Build” as a drop-down option and to provide different fee scales for different offices within a firm.
The internal view of the quote tool for the firm allows fee earners and administrators to send out quotes, additional documents with the facility to add in a free type option to personalise any quote, allowing fee earners to concentrate on fee-paying work, rather than producing quotes. The external view of the quote tool for referrers allows the firm to receive quotes, with built-in referral fees (specific to that referrer), again with the option of a free-type field and the ability to add any documents.
The collaboration between OCQ and [Redbrick Solutions Case Management](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) will provide a seamless journey for clients from quote to completion.
**Categories:** Redbrick News
**Tags:** easy to use case management, case management, online quote, conveyancing
---
### [Continuing Competence](https://redbricksolutions.co.uk/continuing-competence/)
**Published:** October 15, 2020
**Author:** Chloe Cragg
**Content:**
The Solicitors Regulation Authority (SRA) uses [continuing competence](https://www.lawsociety.org.uk/career-advice/career-development/continuing-competence) to ensure solicitors do their jobs to the standard expected of them. Continuing competence replaced continuing professional development (CPD) on 1 November 2016. Continuing competence focuses on: identifying and reviewing your learning needs, undertaking learning to meet your needs, reflecting on your learning and identifying and reviewing future learning needs. Under CPD a certain number of hours of specified activities each year had to be completed, with courses and learning provided by approved organisations. Some firms have decided to keep using this method, but any activity that helps meet learning needs counts towards continuing competence, and there is no target for the number of hours you have to complete. An [annual declaration](https://www.lawsociety.org.uk/career-advice/career-development/continuing-competence/making-your-annual-declaration) must be completed when renewing the practising certificate, even if no learning needs were identified. The annual declaration states that an individual has: reflected on their practice and identified and addressed any learning and development needs.
Individual solicitors can make their own annual declaration and also complete it for others. Firms that complete the Practising Certificate Renewal Exercise (PCRE) forms on behalf of their solicitors can also make the declaration in the relevant section of the forms. The annual declaration form can be signed even if the learning needs identified have not be fully addressed. For example, training may take place after the annual returns date or if several areas of learning were identified there may not have been enough time to address all requirements, in this case, the learning has to be achieved them within a reasonable timeframe.
Redbrick Solutions provide free CPD webinars as part of their[ Redbrick Academy](https://redbricksolutions.co.uk/academy/) offering. Redbrick Academy is available to all as part of our commitment to working proactively to improve the conveyancing process and to formulate and implement best practice throughout the industry.
**Categories:** Uncategorized
---
### [The Japanese Knotweed Problem](https://redbricksolutions.co.uk/the-japanese-knotweed-problem/)
**Published:** November 10, 2020
**Author:** Chloe Cragg
**Content:**
With its red stems and dark green leaves, it is an attractive plant, however, it has become the blight of British homeowners. It grows at a phenomenal rate, is near-impossible to get rid of and has ruined house sales – wiping thousands off property prices. Japanese knotweed, Fallopia Japonica, was brought to Europe from Japan in the mid-nineteenth century by botanist Phillipp von Siebold who found it growing on the sides of volcanoes. Commended for its beauty and potential as animal feed it was named the “most interesting new ornamental plant of the year” in 1847.
In 1850, the Royal Botanic Gardens at Kew received a shipment from Siebold of various plants from his travels, including a sample of knotweed. By 1854 the plant had been sent to the Royal Botanic Gardens in Edinburgh and was then sold commercially by nurseries, the result of which was inevitable.
Knotweed can have a drastic effect on residential property sales. Mortgage lenders won’t lend on an affected property unless there is a professional treatment plan in place with an insurance-backed guarantee, so there’s really no option but to confront the problem.
Because of the costs associated with treating knotweed and the stigma attached to the plant it can impact property values, often by as much as 10-15 per cent. Buyers and sellers can get an idea of how much the value of the property might be affected by visiting an online calculator, which takes into account the size of the infestation and how different treatment methods will protect the property’s value.
The presence of knotweed on a property does not need to be a deal breaker but all parties do need to understand and be prepared for what is involved. Two ways to do this is to get a professional Japanese Knotweed Survey & Management Plan report completed and to understand the liabilities Japanese knotweed presents.
A property infested with Japanese knotweed can be difficult to sell. Most buyers would much prefer to buy a knotweed-free property than have to pay out considerable sums to eradicate it. Sellers are legally required to disclose if their property is, or has been, affected by the plant when they complete the Law Society’s TA6 form as part of the standard conveyancing process. Sellers must answer honestly.
If there was a failure to disclose its presence and it’s discovered after the sale has completed, professionals will be able to determine the age of the plant and whether it was there prior to the sale, which could result in an expensive misrepresentation claim. Even if the knotweed is treated professionally prior to marketing the property, it is still a legal requirement to disclose that the property was affected.
In February 2020, [The Law Society updated the Property Information Form (TA6)](https://www.lawsociety.org.uk/en/topics/property/updated-property-information-form-ta6-and-guidance-notes-published). Four areas of property information have been updated. The changes are in relation to: Japanese knotweed, flood risk, radon and septic tanks. The TA6 is used so that the seller can give important information about the property to the prospective buyer. The explanatory notes are intended to help sellers and buyers understand the information that is being requested and supplied. The Law Society’s Conveyancing Protocol requires firms to use the most up-to-date versions of publications. For Conveyancing Quality Scheme (CQS) firms, senior responsible officers are therefore encouraged to introduce the new form as soon as reasonably practicable.
Redbrick Solutions are pleased to offer a complimentary 30-minute training session on Japanese Knotweed on Tuesday 24th November at 11am. Neil Wood, Senior Business Development Manager from CLS Property Insight, will host an informative training session concerning the impact of Japanese Knotweed on conveyancing. This course will help property lawyers understand their options in addressing the issue of Japanese Knotweed on behalf of their clients. You can [register here](https://register.gotowebinar.com/register/7877555921521087757) and it will also be available in our Redbrick Academy afterwards.
**Categories:** Uncategorized
---
### [Data Reporting – necessary but boring?](https://redbricksolutions.co.uk/data-reporting-necessary-but-boring/)
**Published:** November 18, 2020
**Author:** Chloe Cragg
**Content:**
Data reporting can be seen as not the most interesting area of working life but it is becoming an increasingly important one. From PI to [CQS compliance](https://www.lawsociety.org.uk/topics/firm-accreditations/conveyancing-quality-scheme), reports are a necessary part of the conveyancing process and when incorporated into day-to-day activities can make an enormous difference to efficient and effective working practices.
The reports available in Redbrick Solutions Case Management, both standard and bespoke, can transform the way in which a conveyancing team work. Reports can help identify bottlenecks in the conveyancing process be it at search or SDLT stage, they can show quote conversion rates, and even be used to identify a client’s birthday or anniversary for marketing purposes. They can show red flag reports on all matters, such as if a mortgage offer is about to expire, and therefore identify potential issues before they arise. The reports are also vital for compliance reasons for example if a client has failed an AML check.
Standard reports in Redbrick Solutions Case Management include: GDPR – Parties not accessed prior to GDPR introduction, Top 10 Transactions by Period, Introducer Referrals and Costs, Marketing Data, Cost Report, AML Status Report, Outstanding Tasks, All Parties Report, Average Property / Contract Prices, Tasks Assigned Report, Matter Audit Report, Conflict Checks, Matter Distribution and Assignment Report, All Documents Report, Land Registry Fault Report, Land Registry Request Details, Scheduled Jobs, CQS Information, User Activity Report, Probate Estate Summary, Contact Details, Time to Task Detail Report and Time to Task Summary Report.
The real-time report data can be exported to excel and interrogated if required for analysis. Data reporting can tell you what is happening with your business, but context is needed for analysis. Simply put, reporting uses data to track the performance of your business, while analysis uses data to answer strategic questions about your business. Though they are distinct, reporting and analysis rely on each other. Reporting sheds light on what questions to ask, and analysis attempts to answer those questions. Data reporting can be seen as boring and a necessary evil but it is a powerful and useful tool in allowing your matters to progress smoothly resulting in a successful and profitable business.
**Categories:** Uncategorized
---
### [Client communication is key to success](https://redbricksolutions.co.uk/client-communication/)
**Published:** November 25, 2020
**Author:** Chloe Cragg
**Excerpt:** Proactive client communication can improve case management efficiency and deliver a stress-free transaction for all concerned.
**Content:**
Good client communication is key to a law firm’s success. Better communication leads to stronger client experiences, increased positive reviews, and more potential referrals. Your clients may be weighing the pros and cons of doing business with you, so you’ll want to make yourself indispensable and now, more than ever, technology plays an increasingly important part of the home buying and selling process. The majority of home buyers now use online property portals to find properties and most are using similar technology to make the buying process safer and more efficient. The customer journey in conveyancing has been improved through technology using tools such as price calculators, online chat and portals showing the conveyancing process in real-time. Embracing technology in conveyancing is becoming more vital and many recent changes will be here to stay.
Increasingly, clients expect to have services provided to them at their convenience and on different devices. To meet these expectations, firms need to provide services in the same way. Redbrick Solutions deliver a high level of service to clients by providing automatic 24/7 online case tracking. Details are updated in real-time, enabling clients to have access to case updates at their convenience. Text and Email messages can be pre-programmed into workflows so that they are sent automatically at key milestones, keeping clients up to date and improving client satisfaction. Communicating proactively can also reduce the number of inbound calls and emails because client queries have already been addressed and answered. Proactive communication can reduce the volume of inbound phone calls by up to 40%, leaving you free to progress your matters more efficiently. It is not only clients that can be updated automatically but agents can also use the online tracking service to quickly see updates across all of the properties they have referred to you. You are in control of what is displayed in the tracking portal and can embed it into your own website.
The latest case management software does much to control, automate, and drive efficiency into the conveyancing process. [Redbrick Solutions Case Management](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) can save time by automating much of the process, from producing quotes to completing ID checks, Land Registry submissions and ordering searches to producing completion statements. The online portal allows the conveyancer to upload documents for the client to complete and sign electronically, providing a better service for the client and a more efficient and stress-free transaction for all concerned.
Join our webinar ‘[Why client communication is key to success](https://attendee.gotowebinar.com/register/4377413487111662860)‘ on the 10th Dec at 11am for more information, best practice advice and tips to succeed.
**Categories:** Blog, Redbrick News
**Tags:** conveyancing success, law firm success, case management technology, conveyancing software, communication
---
### [Client communication is key to success](https://redbricksolutions.co.uk/client-communication-is-key-to-success/)
**Published:** November 25, 2020
**Author:** Chloe Cragg
**Content:**
Good client communication is key to a law firm’s success. Better communication leads to stronger client experiences, increased positive reviews, and more potential referrals. Your clients may be weighing the pros and cons of doing business with you, so you’ll want to make yourself indispensable and now, more than ever, technology plays an increasingly important part of the home buying and selling process. The majority of home buyers now use online property portals to find properties and most are using similar technology to make the buying process safer and more efficient. The customer journey in conveyancing has been improved through technology using tools such as price calculators, online chat and portals showing the conveyancing process in real-time. Embracing technology in conveyancing is becoming more vital and many recent changes will be here to stay.
Increasingly, clients expect to have services provided to them at their convenience and on different devices. To meet these expectations, firms need to provide services in the same way. Redbrick Solutions deliver a high level of service to clients by providing automatic 24/7 online case tracking. Details are updated in real-time, enabling clients to have access to case updates at their convenience. Text and Email messages can be pre-programmed into workflows so that they are sent automatically at key milestones, keeping clients up to date and improving client satisfaction. Communicating proactively can also reduce the number of inbound calls and emails because client queries have already been addressed and answered. Proactive communication can reduce the volume of inbound phone calls by up to 40%, leaving you free to progress your matters more efficiently. It is not only clients that can be updated automatically but agents can also use the online tracking service to quickly see updates across all of the properties they have referred to you. You are in control of what is displayed in the tracking portal and can embed it into your own website.
The latest case management software does much to control, automate, and drive efficiency into the conveyancing process. Redbrick Solutions Case Management can save time by automating much of the process, from producing quotes to completing ID checks, Land Registry submissions and ordering searches to producing completion statements. The online portal allows the conveyancer to upload documents for the client to complete and sign electronically, providing a better service for the client and a more efficient and stress-free transaction for all concerned.
Join our webinar ‘[Why client communication is key to success](https://attendee.gotowebinar.com/register/4377413487111662860)‘ on the 10th Dec at 11am for more information, best practice advice and tips to succeed.
**Categories:** Uncategorized
---
### [Business development in a virtual world](https://redbricksolutions.co.uk/business-development-in-a-virtual-world/)
**Published:** December 8, 2020
**Author:** Chloe Cragg
**Content:**
When all the spring conferences and networking events were cancelled, it was undoubtedly a blow to law firms looking to connect with others, and earn those CPD points, we all thought we’d make up for lost time in the autumn. Now that it’s looking like in-person meetings won’t be back for quite a while, it’s time to adjust and work out what business development looks like in a more virtual world. We are all adjusting to the new ways of working and it seems increasingly likely that, vaccine or not, remote working to some extent will be here to stay. The pandemic has shifted peoples’ work life, social life and retail life on-line and although there will be a move back towards face-to-face contact, it will not be the same as it was pre-pandemic. The recent collapse of many high street retail names illustrates this changing world.
How do you find new clients in this new world? One way is to reach out to clients who already know you – It could take the form of an email you send out to all your current and past clients and other professional connections reminding them what you have to offer and asking if they or anyone they know might need your services. A recent SRA survey has found that 25% of new business comes from recommendations.
Focus on your online presence, it is essentially your first impression now, so you want to have a strong website and social profiles that clearly show off what you do and how you do it. Once you have this digital foundation, you also need to put in the time and effort to put yourself out there. One of the most powerful strategies is to engage with communities where your ideal clients already are: Facebook groups or Instagram Live videos for example. Following on from that, if you miss public speaking, maybe doing videos or live sessions could be a good idea. These videos could include an introduction to the conveyancing process, how to deal with probate etc. Helpful and friendly advice that prospective clients can obtain through your website will help win business.
In addition to these techniques, business information is central to success and[ Redbrick Solutions](https://www.redbricksolutions.co.uk/) has launched a new service to help conveyancing firms compete and succeed in a post lockdown world. Redbrick Insights is a data driven intelligence service which provides analytics and reports on a range of key success based factors. The service is exclusively available to Redbrick clients. With over 10% of all conveyancing transactions going through their system, Redbrick Solutions are well placed to analyse the market and provide clients with pertinent statistics and success strategies.
**Categories:** Uncategorized
---
### [Rapid change in 2020](https://redbricksolutions.co.uk/rapid-change/)
**Published:** December 15, 2020
**Author:** Chloe Cragg
**Excerpt:** This year has seen rapid change for all and although many will be glad to say goodbye to 2020 we must learn from the events of this year.
**Content:**
Not many will be sorry to say goodbye to 2020. The year has bought rapid change that few were prepared for and has changed the way we live and work. It has been the year that most would like to forget, however, there have been developments that we should learn from and keep. The Solicitors Regulation Authority chair Anna Bradley, speaking at the SRA compliance conference in November commented on this: ‘People think of the legal sector as stuffy and old-fashioned and slow and actually the sector and all the attendant bodies like ourselves have responded fast and shown themselves to be flexible – we should all be proud of that. ‘I think we need to stay that way. I really hope people don’t wake up \[at the end of the pandemic\] and say ‘right we can go back to the old way now’. That would be a travesty – we have been through such a difficult time and we really need to bag the benefits we’ve achieved and frankly, we need to keep the pace of change up.’
Rapid change has been made, in part, due to the majority of office workers having to work remotely, many have not been back to the office in over 9 months. The LexisNexis Bellweather Report in July outlined that on the whole people were welcoming the new remote working. However, the latest report suggests that after 9 months of working from home the cracks are beginning to show. The study cites three main coronavirus-related concerns: the impact on staff morale and wellbeing (58%) — especially for those firms with six or more fee-earners; maintaining a client base for the future (34%); and the impact on efficiency (25%). Further, 46% of respondents said miscommunication or insufficient communication was a problem for staff working from home. Though a majority found their working hours more flexible, a third said they were working longer hours and stress had worsened for 45% of respondents. Overall, 43% said their morale and wellbeing was worse, with only 13% saying it was better. Working from home is probably here to stay but more likely than not in a hybrid form of both remote and office based working. Almost two-thirds (65%) of solicitors would like to work from home long-term, mainly part-time, with most (69%) saying their work quality had either stayed the same or improved since shifting to home-working. LawCare chief Elizabeth Rimmer said the findings in the report reflect the mental health charity’s experience during the pandemic. “The number one reason people are turning to us for support with living and working during the pandemic is the deterioration in their mental health with social isolation being a key reason for this. The flexibility of home-working can bring great benefits but the regular day-to-day social interactions with colleagues is missed by many of us — the informal checking in, the chit chat, the five minutes to run something past a colleague; and this is particularly tough for those that live on their own. It is challenging to keep team spirits up and maintain good communication when we can’t see each other in person.”
Rapid change has also been seen in the world of lawtech. As a result of the pandemic sales cycles of IT products to law firms have shortened this year, according to a Law Society-backed report. The Global Legal Tech Report is based on responses from 61 suppliers. The Global Legal Tech Report is the world’s first and most comprehensive study into the legal tech industry and the people behind the businesses. Backed by partner legal tech associations across the globe and industry-leading research partners, this first-of-its-kind survey is designed to help law firms, legal tech businesses, investors and other relevant parties comprehensively understand the booming sector.
[Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software) are part of this booming sector with our collaboration with [Coadjute](https://www.coadjute.com/). Via blockchain, Coadjute enables digital connectivity between property businesses. The platform will allow estate agents and conveyancers using the dezrez, dezrezlegal, MRI Software, Reapit and Redbrick Solutions softwares in future to view a transaction’s progress and status, receive synchronised alerts, and share messages and documents rapidly and securely. This will enable them to conduct the transaction faster, more securely and hopefully making the process easier for the conveyancer whilst also improving the client experience.
**Categories:** Redbrick News
**Tags:** Redbrick Solutions, conveyancing success, conveyancing software, conveyancing
---
### [The Changing World of Compliance](https://redbricksolutions.co.uk/the-changing-world-of-compliance-2/)
**Published:** January 5, 2021
**Author:** Chloe Cragg
**Excerpt:** Jo Hodges, Director at Redbrick Solutions shared her thoughts with Today’s Conveyancer about the changing world of compliance.
**Content:**
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions shared her thoughts with Today’s Conveyancer about the changing world of compliance.**
Welcome to 2021, few will be sorry to say goodbye to 2020 and even fewer will have seen their 2015-2020 5-year plan play out. It is important, nonetheless, to learn from the events of last year and the global pandemic. The Solicitors Regulation Authority Chair, Anna Bradley, speaking at the SRA compliance conference in late November 2020 stated ‘***I really hope people don’t wake up \[at the end of the pandemic\] and say ‘right we can go back to the old way now’. That would be a travesty – we have been through such a difficult time and we really need to bag the benefits we’ve achieved and frankly we need to keep the pace of change up.’*** However, with this pace of change comes changing compliance issues. Compliance issues that will put even more pressure on overstretched compliance officers, especially if those officers have spent more time on fee earning work and less on compliance duties.
One way to try and overcome such changing compliance challenges is to keep an eye on the horizon. The annual SRA risk outlook is a great piece of work discussing possible issues and challenges for the coming year. Paul Philip, SRA Chief Executive, said: ***“The Covid-19 pandemic has presented real challenges for all of us and how we work. While it will take some time for the implications to be fully understood, it is already clear that the pandemic has also exacerbated many of the wider, day-to-day risks faced by law firms and their clients. While none of us can predict exactly what 2021 will bring, we know that by considering likely risks, identifying where they may be vulnerable and planning accordingly, firms can take preventative action. Our Risk Outlook helps firms to do that and I would encourage everyone to read it and take any necessary action’.*** The SRA risk outlook 2020-21 covers areas of the market landscape 2020-21, anti-money laundering, client money, diversity in the profession, information and cyber security, integrity and ethics, meeting legal needs and standards of service.
As fast as technology changes so must compliance regulations and guidelines change in order to keep up. To this end, [The Conveyancing Association](https://www.conveyancingassociation.org.uk/) has launched a revised fifth version of its Cyberfraud and Fraud Protocol which provides conveyancing firms with practical information on how criminals operate and the measures they, and their staff, can take to avoid being victims of fraud and cyber-crime. The protocol covers vishing, phishing and spear phishing, whaling and smishing amongst others. Most of these terms would have been unheard of 5 years ago and will in the future be joined by numerous new terms as criminals come up with new ways to exploit technology. As the pace of technological advance increases so does the need for us to keep ahead of those who would exploit it.
Another way of ensuring that your firm is up-to-date with compliance issue to look to experts in the field. Risk and compliance consultancy [Legal Eye](https://www.legal-eye.co.uk/) has an online resource centre for law firms. The hub provides a comprehensive bank of resources to help COLPs, COFAs, partners, directors and managers manage risk. It includes precedent policy and procedure documents and templates, access to online training on a range of risk and compliance topics, and a range of useful materials such as ‘how to’ guides, short videos and articles. In addition The Legal Eye Quality standard scheme has been developed out of the requirement for businesses to be able to satisfy potential customers, insurers and staff that the running of the business is taken seriously and they will have the highest standards in compliance. Legal Eye Quality Standard firms may benefit through controlling Professional Indemnity Insurance premiums by way of visibly evident, robust and documented risk management processes. Redbrick Solutions are delighted to have achieved the highly desirable Legal Eye Quality Standard following an intensive assessment process and have held it since 2014.
To keep up with compliance and technology it makes sense to refer to the experts in compliance but also the experts in [conveyancing case management](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) solutions. With Redbrick Solutions Case Management complete audit trails provide a comprehensive record of all actions taken on the file, whilst the removal of repetitive data entry minimises the risk of errors in re-keying information. Conflict checks, automated compliance reports, escalation protocols, AML alerts, integrated SDLT submissions, secure document portal and prompts for checking monies on account all make matters less likely to result in an error.
In conclusion, 2020 has taught us many things, of which, few of us could have predicted, never the less, I can predict with some certainty that compliance in 5 years’ time will involve more regulation and more technology, however, it is through technology that the burden of compliance can be moderated.
**Categories:** Redbrick News
**Tags:** conveyancing case management, compliance, SRA, conveyancing
---
### [Speeding up the Conveyancing Process](https://redbricksolutions.co.uk/speeding-up-the-conveyancing-process/)
**Published:** January 13, 2021
**Author:** Chloe Cragg
**Content:**
The world of conveyancing has changed dramatically in the last 12 months. The March 2020 lockdown created pent-up demand which was then amplified by the SDLT holiday, combine that demand with new ways of working and the result is the most challenging period most in the conveyancing profession can remember. It is more important than ever to incorporate proactive case management, integrated solutions and services to make matters more efficient so that they can be dealt with as effectively as possible without compromising on quality or compliance enabling you to speed up the conveyancing process and so save time.
Redbrick Solutions Case Management enables the user to save time at every stage of the process which results in a significant time saving overall. Data can be received directly into Redbrick through online quoting tools and then this data can be checked against your records. The matter and client record can be created from this information, with no extra work required, and then the client can be sent an automated welcome text if desired. The client can log on to the portal where the quote, welcome letter, terms of business etc, can all be waiting for them – all of this can be automated saving valuable time. Any documentation that needs signing can be uploaded enabling the client to self-serve, in addition, any information that is required from the client can also be requested giving the client plenty of time to source the information. Any documentation, including e-mails, provided by and signed by the user are automatically updated to the matter and a notification alerts the user.
The fully customisable workflows allow you to efficiently progress a matter, utilising multiple triggers to automatically produce documents, forms, emails and text messages at the click of a button. Redbrick Solutions Case Management delivers Sale, Purchase, Joint Sale and Purchase, Re-Mortgage and Transfer of Equity workflows as standard but will also create any bespoke workflows that you may require. The intelligent to-do list ensures no step is overlooked, enabling users to simply see any outstanding tasks for that day either on a specific matter or over all matters assigned to them. Partners and Heads of Department can also easily re-assign tasks should a fee earner be away from work and can monitor progress over all matters to manage timely billing. Online AML checks can be completed in Redbrick and returned to the matter and set up as part of a workflow alerting you to any client who has failed an AML check.
Land Registry forms are included, and the forms can be added as triggers to the workflow so that they appear automatically as a task is completed and are pre-populated to save you time. Forms are in a word document format for easy editing. You can access the Land Registry portal and upload documents quickly and easily from within the matter and all forms are saved in the document history with a full audit trail.
A significant amount of time can be saved, up to 30 minutes per matter, with quick and easy SDLT e-submissions. Data captured throughout the case is automatically populated onto the SDLT form, avoiding the risk of errors in re-keying information. Approximately 90% of the form will be pre-populated for you, with the system highlighting areas where further information is required. The ‘Submit’ button will only become available once the minimum required information has been added. Submissions and returns are managed easily from within the system, showing you which cases are outstanding and storing returned SDLT’s.
Redbrick Solutions integrate with the two largest conveyancing search providers to offer clients the most flexibility and choice. Access the search ordering portal with one click, directly from the matter. You will be automatically logged in and the client, matter and property details will be automatically populated for you. This saves you time by removing duplication and also removes the risk of errors in re-keying the data. Once searches have been ordered, results are returned directly into the appropriate matter.
All of these incremental time savings can add up to 2-3 hrs per matter which make a significant impact on multiple matters and can help speed up the conveyancing process at this demanding time.
To find out more, join our complimentary webinar on the **26th January at 11am**. In conjunction with [Conveyancing Data Services](https://www.conveyancingdata.com/), we shall talk you through the many options available to **Speed up the conveyancing process**. Register here <https://register.gotowebinar.com/register/7881142529418535692>
**Categories:** Uncategorized
---
### [Busy start to 2021 property market](https://redbricksolutions.co.uk/busy-start-to-2021-property-market/)
**Published:** January 13, 2021
**Author:** Chloe Cragg
**Content:**
New year, new lockdown. All the signs point to a buoyant first quarter of 2021 for the property market, at least until the stamp duty holiday comes to an end on March 31st. In Lockdown 3.0, house moves are still allowed, placing this lockdown somewhere between the last years lighter November lockdown and the strict March lockdown. If, as some reports suggest, this lockdown is to get tougher then house moves may be one of the areas restricted. However, this would throw the stamp duty holiday into chaos with thousands of transactions unable to complete and inevitably housing chains collapsing due to the increased cost from the missed tax holiday.
[Tim Bannister, Rightmove’s Director of Property Data](https://www.rightmove.co.uk/news/house-price-index/), said: “January is usually one of our busiest months of the year as people start to make new year plans to move, as was the case at the start of last year when we also had the post-election bounce that gave hope of an active spring market, before that all changed with the temporary closure from March until May. We didn’t know how this year would start with so much change and uncertainty around restrictions, but it’s been reassuring for those people hoping or needing to move that the demand we’ve seen so far is the highest we’ve ever had in January. “The housing market has been allowed to stay open during these latest lockdowns and agents have already spent months working in a covid-secure way and creating a number of property videos, so buyers and renters starting out on their search this year will find that, alongside the safe viewing protocols, more agents are offering virtual viewings to help buyers and renters better shortlist the properties they want to go and see.” “Exceptional demand from buyers taking advantage of the stamp duty holiday drove a surge in activity in the latter part of the year, combined with the completion of moves that had been delayed due to lockdown. In fact, every Friday in December apart from Christmas Day (4th, 11th and 18th December) were all among the top 10 busiest days to move in 2020.”
Andy Soloman, Yomdel (live chat service to estate agents) talking about the property market in 2021 said “This is a tough market to call, but the strength of new enquiries between Christmas and New Year is incredible. In the week between Christmas and New Year, a time when many agents simply shut, we have seen people chomping at the bit to get moving, and around 60% of those enquiries also came outside of standard business hours. “With tighter Covid restrictions, the digital presence for estate agents is absolutely key for building relationships with prospective and existing customers. As we saw in the first lockdown last March and April, those agents offering digital channels such as live chat and virtual viewings will be best placed in this next phase of the disaster that coronavirus is,” he added.
Having an online portal and the ability to communicate with clients is vital at these times. Redbrick Solutions deliver a high level of service to clients by providing automatic 24/7 online case tracking. Details are updated in real-time, enabling clients to have access to case updates at their convenience. Text and Email messages can be pre-programmed into workflows so that they are sent automatically at key milestones, keeping clients up to date and improving client satisfaction. Communicating proactively can also reduce the number of inbound calls and emails because client queries have already been addressed and answered. Proactive communication can reduce the volume of inbound phone calls by up to 40%, leaving you free to progress your matters more efficiently. It is not only clients that can be updated automatically but agents can also use the online tracking service to quickly see updates across all of the properties they have referred to you. You are in control of what is displayed in the tracking portal and can embed it into your own website.
With (as yet unanswered) calls for the Stamp Duty holiday to be extended, who knows what 2021 has in store for us. If you’d like to talk about how we can help support you in your plans, please do [**get in touch**](https://redbricksolutions.co.uk/contact/).
**Categories:** Uncategorized
---
### [Busy start to 2021 property market](https://redbricksolutions.co.uk/property-market/)
**Published:** January 13, 2021
**Author:** Chloe Cragg
**Excerpt:** All the signs point to a buoyant first quarter of 2021 for the property market at least, until the stamp duty holiday comes to an end.
**Content:**
New year, new lockdown. All the signs point to a buoyant first quarter of 2021 for the property market, at least until the stamp duty holiday comes to an end on March 31st. In Lockdown 3.0, house moves are still allowed, placing this lockdown somewhere between the last years lighter November lockdown and the strict March lockdown. If, as some reports suggest, this lockdown is to get tougher then house moves may be one of the areas restricted. However, this would throw the stamp duty holiday into chaos with thousands of transactions unable to complete and inevitably housing chains collapsing due to the increased cost from the missed tax holiday.
[Tim Bannister, Rightmove’s Director of Property Data](https://www.rightmove.co.uk/news/house-price-index/), said: “January is usually one of our busiest months of the year as people start to make new year plans to move, as was the case at the start of last year when we also had the post-election bounce that gave hope of an active spring market, before that all changed with the temporary closure from March until May. We didn’t know how this year would start with so much change and uncertainty around restrictions, but it’s been reassuring for those people hoping or needing to move that the demand we’ve seen so far is the highest we’ve ever had in January. “The housing market has been allowed to stay open during these latest lockdowns and agents have already spent months working in a covid-secure way and creating a number of property videos, so buyers and renters starting out on their search this year will find that, alongside the safe viewing protocols, more agents are offering virtual viewings to help buyers and renters better shortlist the properties they want to go and see.” “Exceptional demand from buyers taking advantage of the stamp duty holiday drove a surge in activity in the latter part of the year, combined with the completion of moves that had been delayed due to lockdown. In fact, every Friday in December apart from Christmas Day (4th, 11th and 18th December) were all among the top 10 busiest days to move in 2020.”
Andy Soloman, Yomdel (live chat service to estate agents) talking about the property market in 2021 said “This is a tough market to call, but the strength of new enquiries between Christmas and New Year is incredible. In the week between Christmas and New Year, a time when many agents simply shut, we have seen people chomping at the bit to get moving, and around 60% of those enquiries also came outside of standard business hours. “With tighter Covid restrictions, the digital presence for estate agents is absolutely key for building relationships with prospective and existing customers. As we saw in the first lockdown last March and April, those agents offering digital channels such as live chat and virtual viewings will be best placed in this next phase of the disaster that coronavirus is,” he added.
Having an online portal and the ability to communicate with clients is vital at these times. [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) deliver a high level of service to clients by providing automatic 24/7 online case tracking. Details are updated in real-time, enabling clients to have access to case updates at their convenience. Text and Email messages can be pre-programmed into workflows so that they are sent automatically at key milestones, keeping clients up to date and improving client satisfaction. Communicating proactively can also reduce the number of inbound calls and emails because client queries have already been addressed and answered. Proactive communication can reduce the volume of inbound phone calls by up to 40%, leaving you free to progress your matters more efficiently. It is not only clients that can be updated automatically but agents can also use the online tracking service to quickly see updates across all of the properties they have referred to you. You are in control of what is displayed in the tracking portal and can embed it into your own website.
With (as yet unanswered) calls for the Stamp Duty holiday to be extended, who knows what 2021 has in store for us. If you’d like to talk about how we can help support you in your plans, please do [**get in touch**](https://www.redbricksolutions.co.uk/contact-us).
**Categories:** Redbrick News, Blog
**Tags:** legal case management, conveyancing success, case management technology, easy to use case management
---
### [SDLT Holiday Deadline Looms](https://redbricksolutions.co.uk/sdlt-holiday-deadline-looms/)
**Published:** February 5, 2021
**Author:** Chloe Cragg
**Excerpt:** Jo Hodges, Director, Redbrick Solutions shared her thoughts with Today’s Conveyancer about the upcoming deadline for the SDLT holiday.
**Content:**
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions shared her thoughts with Today’s Conveyancer about the upcoming deadline for the stamp duty land tax (SDLT) holiday.**
The temporary increase in the stamp duty threshold to £500,000 for property sales in England and Northern Ireland comes to an end in March. Anyone completing on a main residence costing up to £500,000 before then will not pay any stamp duty, saving as much as £15,000 on a transaction. The SDLT holiday was aimed at helping buyers who have suffered financially because of the coronavirus pandemic. It was also intended to boost a property market hit by lockdown, which, according to The Halifax, saw house prices fall for four months in a row. The average stamp duty bill will drop by £4,500 with nearly nine out of 10 people buying a main home this tax year paying no stamp duty at all.
The last stamp duty holiday was back in 2008, in an effort to lift the market following the financial crisis. The 2008 holiday cost approximately £600 million to the treasury by suspending stamp duty for a year on properties worth up to £175,000. It is an indication of the severity of the current crisis that the government is now removing SDLT up to a £500,000 threshold, at an estimated cost of £3.8 billion to the Treasury. The last stamp duty holiday did by some means produce the desired effect of getting first time buyers onto the property ladder but some may argue that this SDLT holiday has in-fact overstimulated the market.
Many who hope to benefit from the stamp duty holiday fear that it will not last long enough for them to complete. The conveyancing process takes time even under optimal conditions. In addition, the stamp duty holiday itself has caused a surge in demand, meaning that solicitors are overwhelmed with demand at a challenging time. One way to alleviate these pressures is to ensure that you have an expert case management system in place. Redbrick Solutions case management has the functionality expected from a first-rate case management solution and will enable you to progress your matters more efficiently so allowing more matters to be processed overall.
Fourteen trade bodies, including The Conveyancing Association and The Law Society, have called for a stamp duty holiday extension. The ‘cliff edge’ of 31 March is getting closer and so the pressure to complete on time is increasing. Depending on the prices that have been negotiated, this cliff edge could make some purchases unaffordable for the buyers, therefore causing entire property chains to collapse. This would be a blow for the housing market, and something that the government should want to avoid.
**Samuel Tombs, chief UK economist at Pantheon Macroeconomics, said:**
> “The stamp duty holiday has turbocharged the housing market, sending house purchase mortgage approvals in October to their highest level since September 2007. They likely will remain at a very high level during the winter, given that Google Trends data show that visits to the three main property websites were up 30 per cent year-over-year in the week ending November 22, unchanged from recent months.’ Andrew Montlake, of mortgage broker Coreco, commenting on the number of approvals in October said that it ‘reflects the mad stampede to buy before the stamp duty holiday ends. This data is bittersweet as we all know that 2021 could see the real economic impact of the pandemic start to bite.’
>
> “It is not only industry bodies who are calling for an extension but also the public are asking for a resolution to the problem. A petition has been set up on the official parliament portal by an individual who is looking to move into a new build scheduled to complete at the start of March 2021. The petition states: “Extending the stamp duty holiday for an additional six-months will assist many buyers who are looking to move to a property that they will not be able to afford otherwise. This will help to stabilise the housing market.”
So far there are no plans to extend the stamp duty holiday to avoid this cliff edge. However, it has been suggested that a phased or tapered approach might provide more security to homebuyers – for example, by allowing buyers to benefit from the stamp duty cut if they have exchanged contracts but not yet completed by the deadline. Extending the deadline by six-months will simply move the cliff edge further away and so a phased or tapered approach appears to be a more sensible way forward and would be welcomed by the industry and public alike.
**Categories:** Redbrick News
**Tags:** conveyancing case management, SDLT, conveyancing
---
### [Contaminated Land: How to protect your client](https://redbricksolutions.co.uk/contaminated-land-how-to-protect-your-client/)
**Published:** February 17, 2021
**Author:** Chloe Cragg
**Content:**
At its worst, contaminated land may present a hazard to potential users of the land or environment. Although in most cases the risks associated with living on sites that have been previously used by industry are low. Users may become exposed to contaminants such as by inhalation of hazardous materials and also through food grown on the land. There may be indirect effects on users such as damage to buildings. Substances can leach out of the soil to pollute groundwater, rivers or ponds. Some contaminants may be corrosive, and some can cause explosion or fire.
In most large towns and cities there are sites that have fallen into disuse and these have an environmental and social effect on the surrounding area. Although much of this Brownfield land may have been contaminated, past redevelopment of these sites was less well regulated and there was less concern for the management of the potentially hazardous substances present. Correctly managed, there is no reason why previously contaminated Brownfield sites cannot be safely occupied for residential use.
The Government wants to bring as much Brownfield land as possible back into use and is encouraging the regeneration of previously developed land to limit unnecessary development of Greenfield sites and preserve the countryside. As an understanding of the importance of land contamination has increased, so it has become more common for solicitors to make enquiries about land contamination.
Legislation introduced in 2000 (Part IIA of the Environmental Protection Act 1990) places certain duties on Local Councils and landowners regarding contaminated land, and this has made it much more likely that possible contamination is considered when a property is bought or sold.
Although not a statutory requirement, environmental searches are frequently carried out by conveyancing solicitors to identify contamination that might affect the property being offered for sale. These environmental searches are most often provided by commercial organisations and are supplied at various levels of detail, ranging from the provision of purely factual information through to a detailed interpretation of findings. Generally, the searches include a study of old historical mapping, land use records and other information that might indicate matters of potential concern. As a result of these searches, the provider may issue a certificate that the site appears to be at minimal risk of being affected by contamination. Alternatively, if contamination is suspected a certificate may be withheld, but a warning issued that contamination may be present.
To find out more, join our complimentary webinar ‘Contaminated Land: How To Protect Your Client’ which will be hosted by CLS Senior Business Development Manager, Neil Wood. The session will cover; A look into our Environmental Report provider – Future Climate Info (FCI) Origins, Law Society and CML obligations, The Legacy of Contaminated Land, Case Studies, What do we check for? Further Actions and how to deal with them. Brownfield Pressure, Retail Reports, Commercial Reports, Residential Reports and Follow on Services.
The webinar will be taking place on March 2nd at 11am. ‘Contaminated Land: How to protect your client’ Please register here if you are interested. [https://attendee.gotowebinar.com/register/2866868129440395023](https://register.gotowebinar.com/register/2866868129440395023)
**Categories:** Uncategorized
---
### [Covid has changed criminal behaviour](https://redbricksolutions.co.uk/covid-has-changed-criminal-behaviour/)
**Published:** March 2, 2021
**Author:** Chloe Cragg
**Excerpt:** It is estimated that organised crime costs the UK economy more than £37bn every year, and the National Crime Agency believes there are 4,500 organised crime groups operating in the UK.
**Content:**
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions shares her thoughts with [Today’s Conveyancer](https://www.todaysconveyancer.co.uk/main-news/covid-changed-criminal-behaviour/) about the way the coronavirus pandemic has changed criminal behaviour.**
It is estimated that organised crime costs the UK economy more than £37bn every year, and the National Crime Agency believes there are 4,500 organised crime groups operating in the UK. A series of webinars held by The Financial Action Task Force (FATF), the global money laundering and terrorist financing watchdog, have outlined changed criminal behaviour due to the Coronavirus pandemic. The webinars highlighted how normal criminal activity has been disrupted whilst at the same time introducing new opportunities as a result of the lockdowns.
The lack of travel opportunities and the closure of many cash rich businesses in the leisure sector has changed criminal behaviour with respect to money laundering. The lockdown has meant less paper cash being spent, so therefore, criminals have been finding new ways to use the cash that they have acquired from illegal activity, one way of doing this is to use cryptocurrencies. Criminals have been stockpiling cash and potentially could acquire or support businesses and individuals that are under financial strain and pressurise them into laundering money. Pushing cash through the accounts of vulnerable businesses or individuals who are struggling financially heightens the need for conveyancers to consider the source of funds. As the furlough scheme and other government support packages come to an end this threat will increase.
Solicitors and law firms are attractive to criminals because they process large amounts of money, are trusted and can make the transfer of money or assets appear legitimate. Most law firms work hard to prevent and to spot money laundering and take necessary action, but some get involved unknowingly. The volume of [conveyancing](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) transactions, and the significant amounts of money involved, mean that great care must be taken to spot suspicious activity.
The Government published the third National Risk Assessment of Money Laundering and Terrorist Financing (NRA) on 17 December 2020. It sets out the key risks facing the legal, accountancy, and finance sectors and updates the findings of the 2017 NRA. The money laundering regulations require conveyancers to take the NRA into account when drafting and updating practice-wide and matter-based risk assessments. The Legal Sector Affinity Group (LSAG), which includes all UK legal sector professional bodies and supervisors, has completed an extensive revision and redraft of its AML guidance and this was produced in January 2021. This replaces previous versions of the guidance and is published in draft pending approval by HMT.
HMRC has issued a record £23.8m worth of fines for organisations breaching and or ignoring money laundering regulations. Nick Sharp, Deputy Director of Economic Crime, Fraud Investigation Service at HMRC said: “Businesses who fail to comply with the money laundering regulations leave themselves, and the UK economy, open to attacks by criminals. “Money laundering is not a victimless crime. Criminals use laundered cash to fund serious organised crime, from drug importation to child sexual exploitation, human trafficking and even terrorism. “We’re here to help businesses protect themselves from those who would prey on their services. That includes taking action against the minority who fail to meet their legal obligations under the regulations as this record fine clearly shows.”
The Department for Digital, Culture, Media and Sport (DCMS) is creating a trust framework with standards for digital identity. The project, supported by the Law Society, CLC, SRA, CILEx Regulation, NAEAPropertymark, Guild of Property Professionals, RICS and National Trading Standard, is to create a centrally agreed framework, aligned to DCMS policy objectives and HMLR guidelines, against which all processes and providers would be accredited.
Law Society of England and Wales president David Greene said the society welcomes the efforts to “establish a reliable, secure and universal digital identity for consumers to use when looking to buy or sell a home”. “This will ease the burden on consumers having to produce information for ID checks with different parties and could help reduce fraud and reduce delays in the sales process – all beneficial developments for our members. The Covid-19 crisis has resulted in transformational technological change in the conveyancing market, and this represents another important step forward,” he said. In April 2021, the first output of the scheme is expected in form of a draft scheme, supported by a set of operation manuals the industry can adopt. The framework will determine what “good” identity verification looks like, allowing for reuse of digital identities across any schemes that comply with the rules.
It has been just over 1 year since the fifth Anti-money Laundering Directive was published in January 2020 and that year has seen a transformational change in ways of working for conveyancers and criminals alike. The new digital identity scheme will hopefully go some way toward combatting cyber fraud but the conveyancing industry must continue to work together to address the growing threat of money laundering.
**Categories:** Redbrick News
**Tags:** aml, COFA, COLP, criminal behaviour, fraud, money laundering, conveyancing
---
### [Easements and why they are important](https://redbricksolutions.co.uk/easements-and-why-they-are-important/)
**Published:** March 2, 2021
**Author:** Chloe Cragg
**Content:**
Easements exist in the majority of freehold titles and so they are important to conveyancers and buyers alike. Easements are certain rights that a person has over another’s land. Rights range from very widespread forms of rights of way, most rights to use service conduits such as telecommunications cables, power supply lines, supply pipes and drains, rights to use communal gardens and rights of light, to more strained and novel forms. All types are subject to general rules and constraints.
Some classes of easement are heavily constrained, the courts will only uphold these subject to wide-reaching public policy, chiefly property rights interference, tests they have laid down in precedent. Similar tests apply to the implication of easements. If they fail on any of these tests the right claimed may be interpreted as a “mere” licence, typically a right of use revocable at will. Details of the use, wording and history of certain rights are pivotal. Prime examples of express purported easements which will only be upheld on particular facts are the use of a communal garden with a public dimension or the use of parts of another person’s land for parking.
The necessity of easements is shown by the Law Commission’s 2008 statistical finding that express easements exist over or under at least 65% of registered freehold titles. In many cases, it is impossible for a landowner or tenant to access a public highway without an easement of a right of way over intervening land. The creation of easements is usually done expressly by deed, but easements may be implied where they are necessary or would be reasonably expected to be held by a landowner, an approach which reduces legal fees but is not altogether uncontroversial, and has been the subject of recent reform proposals.
To find out more, join our complimentary webinar. Redbrick Solutions and CLS Property Insight are delighted to be hosting a webinar on Understanding Easements. Senior Business Development Manager, Neil Wood will explore the different types of easements and methods of treating them illustrating the issues through case studies from CLS clients. The Webinar will cover; What is an Easement and why are they important to a buyer? Types of easement and how they are created, Prescriptive easements (long user), Ending an easement and CLS Property Insight easement policies.
The webinar will be taking place on 16th March at 11am. Please register here if you are interested. [https://attendee.gotowebinar.com/register/6172712566069911311](https://register.gotowebinar.com/register/6172712566069911311)
**Categories:** Uncategorized
---
### [What happens to unclaimed assets?](https://redbricksolutions.co.uk/what-happens-to-unclaimed-assets/)
**Published:** June 7, 2021
**Author:** Chloe Cragg
**Content:**
With reports suggesting that up to £15 billion of unclaimed financial assets are present in bank accounts, pensions, life assurances and investments and almost half of UK adults confirming that they would not know how to find the details of a loved one’s total financial assets upon their death, the LandmarkFAS tracing service centralises the arduous task of locating current, lost or forgotten financial assets by enabling lawyers to input the person’s information just once.
As probate professionals, you will be aware of the time-consuming task of ensuring you’ve discovered all the assets – this can sometimes feel like looking for a needle in a haystack.
Whilst some evidence may be found with a search of the deceased’s home or family paperwork, how do you know that you have identified all of the assets?
You may have to undertake multiple searches to try & discover any missing assets – e.g. writing to individual banks, building societies & pension funds directly to request this information.
LandmarkFAS searches over 200 financial institutions in one order, including the Experian Unclaimed Asset Register, and identifies personal pensions, life policies, occupational pensions, unit trusts, investment trusts, investment bonds, National Savings & Investments, Building Societies and Banks dormant accounts, FTSE100 shares; also Wills registered with the officially-recognised national wills register.
The LandmarkFAS also incorporates Experian CAIS (Consumer credit Account Information Sharing) data as part of this service. This means that LandmarkFAS now supports the reconciliation of both active and inactive assets and debts, in one combined report, saving significant time and money for probate teams; all from one single order.
Caroline Alexander, Senior Associate (FCILEx), Michelmores LLP has been using LandmarkFAS service for many years and is enthusiastic about the report: “The fact that LandmarkFAS now includes details on active and inactive assets and debts is transformative for legal professionals. It gives me confidence that I have full coverage regarding the deceased’s financial affairs, without having to sift through mountains of paperwork. It covers everything we need to progress with probate and, in my view, is a critical service that I wouldn’t be without.”
Philip Hill, Channel Partner (Legal), Landmark Information Group said, “In today’s world, where people don’t necessarily keep paper records of their financial affairs, our LandmarkFAS service greatly supports probate professionals in uncovering credit and debt against a deceased person; removing the need for time-consuming manual investigations. Probate professionals have a number of important obligations to fulfil, whether they are acting as an executor to a will or assisting the personal representations. Our LandmarkFAS service gives confidence to legal professionals and their clients that thorough due diligence has taken place to support the process of administering a deceased person’s estate.”
**LandmarkFAS Benefits**
- Offers peace of mind to Solicitors and their clients when they are settling the affairs of a deceased person’s estate whilst providing complete due diligence.
- Multiple searches through a single request.
- Eliminates the need to write to individual banks and pension funds directly.
- Reduces the risk of fraud by providing a notification of death to financial institutions.
- Protects solicitor, client and the beneficiaries from liability.
- Fixed fee search that does not take a percentage of funds you recover.
- Complies with the Estate Administration banking protocol.
To find out more, join our webinar with [Landmark](https://www.landmarkfas.co.uk/) on Tuesday 15th June at 11am ‘Financial Asset Search – What happens to unclaimed Assets?’ Register here [ https://attendee.gotowebinar.com/register/7742675535335277326 ](https://attendee.gotowebinar.com/register/1281776984473202446)or see our [Events](https://redbricksolutions.co.uk/events-calendar) page for further info.
**Categories:** Uncategorized
---
### [Bennett Oakley Solicitors exceed customer expectations with Redbrick Solutions conveyancing case management](https://redbricksolutions.co.uk/bennett-oakley-solicitors-exceed-customer-expectations-with-redbrick-solutions-conveyancing-case-management/)
**Published:** November 15, 2022
**Author:** Chloe Cragg
**Content:**
[Bennett Oakley Solicitors](https://www.bennettoakley.co.uk/) first opened their doors in 1957 and continue to take pride in their dedicated service to both private clients and commercial law matters. The team at Bennett Oakley aim to deliver excellent client care and offer effective legal advice that helps clients achieve their goals in an efficient and cost-effective manner. As a trusted advisor, the firm wanted to source a conveyancing case management system to support their conveyancing offering and continue to exceed clients’ expectations.
During 2017 the firm sought to acquire a fully customisable case management system for their residential department that allowed them to adapt to changing situations quickly and uniformly. Redbrick’s [conveyancing case management](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) solution provides the functionality to design custom workflows specific to the firm’s requirements. The workflows allow the firm to progress a matter efficiently and accurately, utilising multiple triggers to automatically produce documents, forms, emails and text messages at the click of a button.
The residential team and their clients also benefit from the online document portal, with two factor authentication, to securely upload documents and updates pertaining to the matter for clients to review at their leisure. Clients are also able to electronically sign and securely upload any documents that need returning to the firm. The secure online portal has provided Bennett Oakley with the tools to provide high level of service and the firm have found this to be a key feature clients look for when sourcing a firm to act for them.
**Samuel Cash, Practice Manager, Director at Bennett Oakley Solicitors comments,**
**“We decided to go with Redbrick in 2017** **as the chosen case management system for our residential conveyancing department. Our residential department is the biggest department within the firm so it was important to pick a tool that would effectively streamline the process as much as possible, however, still have the flexibility to suit our firm and lawyers. Another advantage is Redbrick’s integration with Quill Pinpoint, our legal accounting software, keeping all of our cases, contacts, financials and documents organised in one place.
The help from Ryan Field and Paula Cooke has been fantastic over the years. They have always been on hand to assist with any queries we may have.”** [Bennett Oakley Solicitors](https://www.bennettoakley.co.uk/) are proud of the dependable and expert advice they have delivered over the years and [Redbrick Solutions](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) continue to support the firm’s conveyancing offering.
For more information, please visit [www.bennettoakley.co.uk](http://www.bennettoakley.co.uk) or [redbricksolutions.co.uk](https://redbricksolutions.co.uk/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, efficiency, property
---
### [Top tips when litigating easements](https://redbricksolutions.co.uk/top-tips-when-litigating-easements/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
**When you are given instruction for a residential or commercial transaction, it is important to establish what easements exist, whether they are enforceable and if any easements are legally registered.**
It is necessary to consider prescriptive easements and for these to be disclosed by the seller, if known and not obvious on inspection, to prevent any overriding interest. When acting for the buyer it may be beneficial to provide your client with an inspection questionnaire to include questions such as:
**1.** Did you check the physical extent of the property you inspected?
**2.** Is there evidence of anyone having any form of tenancy or occupying the property or any part of it?
**3.** Is there any evidence of neighbours or anyone else using the property for any purpose, e.g. parking a car on the driveway, using the property for access or for refuse collection or removal?
Having the answer to these questions ensures that anything spotted by your client, that may have been missed prior to the questionnaire, is reported back to you. Redbrick’s legal case management software provides law firms with the ability to define online questionnaires for clients to complete in the secure Redbrick portal. Online questionnaires provide users with the functionality to ensure that every detail is communicated efficiently and effectively.
Following key steps throughout the conveyancing process, such as disclosing easements and prescriptive easements, is essential to protect you and your clients. Redbrick’s conveyancing case management software offers functionality to provide risk management with a full audit trail of everything that has happened on a matter which is stored in one easy to access place. Redbrick also enables law firms to set permission levels for managers to oversee and sign off important tasks. Signing off tasks throughout the matter ensures a smoother transaction whilst delivering a high level of service.
For further information about easements, take a look at our webinar recordings in the Redbrick Academy, exclusively for Redbrick clients, where you will find informative sessions focused on understanding easements.
For full details on all future webinars, please see our [Events Calendar](https://redbricksolutions.co.uk/events-calendar).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, efficiency, property
---
### [Nichols Marcy Dawson LLP maximise efficiency and productivity with Redbrick Solutions](https://redbricksolutions.co.uk/nichols-marcy-dawson-llp-maximise-efficiency-and-productivity-with-redbrick-solutions/)
**Published:** July 12, 2022
**Author:** Chloe Cragg
**Content:**
Forward-looking firm, [Nichols Marcy Dawson LLP](https://www.nmd-law.com/), specialise in an array of legal services and aim to establish long-term client relationships with their professional, yet relaxed and personal approach. The firm first opened their doors over 50 years ago and have built an excellent reputation that they strive to uphold. To support the firm in offering a professional and dedicated conveyancing service to their clients, Nichols Marcy Dawson LLP (NMD Law) appointed [Redbrick Solutions](https://redbricksolutions.co.uk/).
NMD Law wanted to source a fully customisable case management system that allowed them to adapt to changing situations quickly and uniformly. [Redbrick’s Conveyancing Case Management](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) solution provides the functionality to design custom workflows specific to the firm’s requirements. The workflows allow the firm to efficiently progress a matter, utilising multiple triggers to automatically produce documents, forms, emails and text messages at the click of a button.
Redbrick provides an efficient and user-friendly case management solution that maximises productivity, plus saves the firm a significant amount of time when training new members of the team. Saving small amounts of time at every stage in the conveyancing process quickly adds up to make a valuable difference.
In addition, Redbrick Solutions unique business model delivers frequent upgrades at no cost to the firm, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive, successful firms like NMD Law embrace advancements in technology and utilise them to deliver a better service to their clients.
#### **Dawn Lawson, Partner in the Property Department at NMD Law, comments:**
**“When I joined NMD Law the team were already using Redbrick, and I found it to be as good if not better than the more expensive counterparts.**
**I have always found the staff at Redbrick incredibly helpful, and they have a good understanding of our business and things which may assist us in maximising productivity.**
**Conveyancing case management cannot do the job of a lawyer, but what it can do is support the lawyer to maximise their time, minimise mistakes and organise schedules. Redbrick does all of this and we continue to be happy customers.”**
NMD Law take pride in their professional and personal offering and Redbrick Solutions assist the firm in delivering quality conveyancing services to their clients.
For more information, please visit [www.nmd-law.com](http://www.nmd-law.com/) or [www.redbricksolutions.co.uk](https://www.redbricksolutions.co.uk/).
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, property
---
### [Redbrick Solutions and Conveyancing Data Services integration saves Prosperity Law LLP significant time on search ordering](https://redbricksolutions.co.uk/redbrick-solutions-and-conveyancing-data-services-integration-saves-prosperity-law-llp-significant-time-on-search-ordering/)
**Published:** September 15, 2022
**Author:** Chloe Cragg
**Content:**
Warren Kaye, Head of Residential Property (Manchester) at [Prosperity Law LLP](https://prosperitylaw.com/) explains how switching to the [Redbrick Solutions](https://redbricksolutions.co.uk/our-products-legal-case-management-software) and [CDS](https://redbricksolutions.co.uk/our-partners/conveyancing-data-services) (part of tmgroup) integration had a noticeable impact on their search ordering time.
**Prosperity Law LLP wanted to get more out of their Case Management System (CMS)**
Looking to drive efficiencies in the firm in his new role as ‘Head of Residential Property’, Warren switched to the Redbrick Solutions and Conveyancing Data Services integration; moving away from a previous search provider to take full advantage of the well-established partnership, as Warren commented:
***“I wanted to try and get our Case Management System (CMS) working even more efficiently, and finding out that Conveyancing Data Services (CDS) had a well-established integration with Redbrick was an ideal opportunity for us. The integration had a noticeable impact on our search ordering; giving us search ordering and results delivery via our Redbrick CMS, which has saved us a lot of time already.”***
The switch itself also went smoothly, continued Warren:
***“From Day 1, we were up and running. It was great to see that the Redbrick Solutions and Conveyancing Data Services (CDS) teams had already got everything set up behind the scenes for us. So, as far as my team were concerned, it was pretty much a case of hitting the button and getting started straight away.”***
By switching to the Redbrick Solutions and Conveyancing Data Services (CDS) integration, [Prosperity Law LLP](https://prosperitylaw.com/) instantly benefitted from time-savings including;
- Placing a search order without leaving the Redbrick portal
- Having all case matter information pre-populated
- Receiving reports directly back to the Redbrick case file
And more! As Warren continued…
***“We’ve been working with the CDS/ Redbrick integration for around 6 months now. We’ve seen a noticeable improvement in our search ordering ever since. The integration means it takes us seconds to order a search, as it also pulls through the address, local authority and water provider. It also drags the plan through, so there’s no need to manually upload.* *For me, anything that saves on the admin time of ordering searches is great, and this integration delivers on that.”***
**Categories:** Uncategorized
**Tags:** conveyancing, conveyancing case management, easy to use case management, efficiency, property
---
### [Manage your digital AP1 submissions efficiently and accurately with Redbrick Solutions](https://redbricksolutions.co.uk/manage-your-digital-ap1-submissions-efficiently-and-accurately-with-redbrick-solutions/)
**Published:** October 10, 2022
**Author:** Chloe Cragg
**Content:**
Making the digital AP1 transition is smooth and easy with [Redbrick Solutions](https://redbricksolutions.co.uk/our-products-legal-case-management-software) as they streamline your digital AP1 process in line with new HMLR guidelines.
Submitting and managing your AP1s directly through Redbrick’s [Conveyancing Case Management](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) software provides an efficient solution for clients. Redbrick have provided a quick and simple electronic Document Registration Service (e-DRS) process so submitting AP1s, receiving acknowledgment and any requisitions required are all captured in Redbrick, so you don’t have to leave the software.
Redbrick Solutions conveyancing case management software helps law firms save time and money by assisting users at every step of the legal process, from the initial estimate through to invoicing the client and collecting monies. It produces letters, legal forms, bills, and statements in seconds and manages risk via a transparent to-do list visible to case owners with third-party links built in.
Going beyond the industry standard legal case management software available on the market, Redbrick offers a ‘one-stop shop’ solution. Conveyancing law firms benefit from the numerous integrations such as an online quoting tool, SDLT, Outlook, Word, AML, Searches, Land Registry, Legal Forms Library, a reporting module, and secure (2FA) document sharing with digital signatures and case tracking portal.
Work with a partner you can trust to make the digital AP1 switch easy and:
- increase efficiency
- improve accuracy
- save valuable time
- increase transparency
- increase submission visibility
**Jo Hodges, Director of Redbrick Solutions comments,**
**“Continuously evolving our conveyancing case management solution is crucial to benefit our clients, and our efficient e-DRS process assists them to work in the most productive way possible. Our technology removes the challenge of moving to digital submissions and supports our clients to improve accuracy and save valuable time.”**
Ensure you are digital AP1 ready and [contact the Redbrick team](https://redbricksolutions.co.uk/contact-us) to make the transition now.
**Categories:** Uncategorized
---
### [New Version Launch: Redbrick Solutions release 25th version of Conveyancing Case Management](https://redbricksolutions.co.uk/new-version-launch-redbrick-solutions-release-25th-version-of-conveyancing-case-management/)
**Published:** October 5, 2022
**Author:** Chloe Cragg
**Content:**
**The latest version of Redbrick Solutions award-winning [Conveyancing Case Management Software](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) has been released this week. The launch of the 25th version includes a number of enhancements, functionality and new integrations to benefit clients and assist them in offering quality legal services.**
The new features include:
- **HM Land Registry e-DRS Enhancements:** The e-DRS enhancements will enable users to submit applications directly via Redbrick.
- **confirmly Integration:** Integration with [confirmly](https://redbricksolutions.co.uk/our-partners/confirmly) allows Redbrick users to access the confirmly bank checks directly from Redbrick without logging in to another system. The bank check(s) allows users to digitally check the other side bank details at the click of a button.
- **Risk Factors Search:** Integration with TM offering their Risk Factor Search will provide users with initial overview information on the property clients are transacting on. It will also by default download a plan and add it to the document screen.
- **ULS Digital Move Integration:** V25 includes integration with the quote and instruct platform Digital Move from ULS.
- **And many more!**
As part of Redbrick Solutions unique business model, existing clients will automatically receive the latest version of Redbrick’s [Conveyancing Case Management Software](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) at no extra cost. The Redbrick team will also provide support and training as part of the per matter transaction fee.
**Jo Hodges, Director of Redbrick Solutions comments,**
**“Continuously evolving our conveyancing case management solution is crucial to benefit our clients and assists them to work in the most efficient way possible. Just one of the many examples of innovation from Redbrick is our new partnership with confirmly. The integration provides secure law firm checking technology designed to reduce risk and prevent fraud when transferring conveyancing funds.**
**We have exciting plans for the remainder of the year with version 26 already in development and due to be released shortly.”**
**Roy Rollings, Director & Solicitor at** [**Bird Wilford & Sale Solicitors**](https://www.birdwilfordsale.co.uk/)**, comments,**
**“Redbrick’s user-friendly conveyancing software has provided numerous benefits to both our staff and clients and has been fully embraced by the team. Redbrick has increased our capacity for work and undoubtedly improved the service we offer to our clients.”**
For more information, then please [contact](https://redbricksolutions.co.uk/contact-us) a member of our friendly team.
**Categories:** Uncategorized
---
### [New Build Property and Environmental Compliance Risks](https://redbricksolutions.co.uk/new-build-property-and-environmental-compliance-risks-2/)
**Published:** April 6, 2021
**Author:** Chloe Cragg
**Content:**
**With modern construction practices and stringent planning processes in the UK, it is a common assumption that new or recent housing developments will have been constructed to an appropriate standard, with the correct measures in place to ensure that homes are free of future contaminated land liability. But, is this a safe assumption to make?**
The UK has a rich industrial heritage which during the 19th and 20th century operated at significant scale.
As a result, there are few parts of the UK not in some way touched by industrial heritage. Over time, industry dwindled as we became a more service-oriented economy. However, that industry left a footprint in the form of pockets of sometimes undiscovered contamination, of unknown severity and magnitude. We are also in a continual race to house our growing number of households, especially in our towns and cities where past industrial sites are commonplace.
Just under 110,000 new homes were completed in England last year, reduced from prior years due to COVID-19, when delivery peaked at around 220,0001.
Driven by policies focussed on the redevelopment of brownfield land, an increasing number of these homes (c.50-80%) are constructed on former industrial sites. These policies are positive in that they seek to maintain the amenity benefit and ecosystems services delivered by our green spaces, but it clearly necessitates the proper consideration of that industrial legacy and the contamination footprint left behind.
#### Balancing Site Availability with Economics
Councils are under pressure to meet house building targets and will look to offer plots that are superficially attractive in terms of value, but are typically brownfield, as these are the priority sites for development within Local Plans to discourage sprawl and re-use existing industrial land for regeneration.
Developers will therefore look at these sites through the lens of economic viability. The Council will impose pre-application conditions on assessing the risk of contaminated land and seek assurance from the developer that this has been properly implemented and an effective remediation strategy proposed.
In order to be viable, a developer will look to the most cost efficient solution for remediation, which may not always be the most effective longer term. Much will depend on the nature and severity of any contaminants, but there have been many examples of a simple removal and replacement of top-soils and fitting of a membrane cap, which may place potential restrictions on the use of the property, e.g., extensions which may require groundworks at the property.
Because of the nature of many developers’ legal entities, these vehicles are designed to think of cost risk in the shorter term, which means they limit their exposure liability for ineffective site remediation down the track.
Approaches by developer vary widely and they will apply economic decision on a bespoke basis to the site and the number of units they are able to achieve with Council approval, so you cannot assume a standard level of environmental due diligence is being followed all of the time.
Therefore, it is vital that as a conveyancer, you are able to access comprehensive and robust environmental search data that will highlight these potential risks for your client.
#### Case Study: Worthless Homes through Developer and Planning Negligence
In 2014, residents of a Bradford housing estate were told that their homes were worthless due to failures in the development process.
The 13-property development adjoins a former landfill site, which records suggest received industrial, commercial and household waste.
Authorities identified a risk of methane and carbon dioxide migrating from the landfill into the properties. Consequently, a key condition imposed by the Local Planning Authority was the effective remediation of the site before building certificates could be issued.
Sherwood Homes, the developer, was required to fit a membrane to prevent gas ingress. Evidence of correct installation was lacking, and final building compliance certificates weren’t issued.
Residents later seeking to re-mortgage were met with a zero-valuation due to the absence of a final lawful building certificate.
Breaches in planning conditions would often be dealt with by an enforcement notice under Section 172 of the Town and Country Planning Act. Whilst steps might first be taken to hold the developer accountable, should the authorities be unable to reach that party the notice could fall at the feet of the property owner. In this case, Sherwood Homes went into administration and has reportedly not responded to approaches by residents or authorities.
#### Can the Owner of a New Build Property Be Liable to Pay for its Remediation?
It is often assumed that under contaminated land legislation the developer of a property will be the sole target of enforcement action. Unfortunately for the prospective purchaser, this isn’t the case. A new homeowner cannot assume that the property developer is more likely to be served a notice to remediate contamination than they are.
There is potential for both parties to be considered members of the top liability group, known as ‘Class A’ persons, being those deemed to have **‘C*aused’*** or ‘***Knowingly Permitted’*** contamination to exist.
The construction of a house atop contamination can establish a link between the contamination and future residents which previously didn’t exist. The developer may be considered a Class A person because they ‘caused’ that link to exist. However, the new homeowner is not immune. Should they alter the property or the grounds in some way, exposing contamination, they could similarly be considered a ‘Causer’ and assume the same top liability.
It is also not uncommon for developers to disclose contamination information during the conveyance. This can be deemed an awareness on the part of the homeowner of the existence of contamination, and should they fail to remediate it they can be considered a ‘Knowing Permitter’ and subject again to the top liability bracket.
Potentially of greatest risk to the new homeowner is the not uncommon practice for developers to establish special purpose vehicles (SPVs) which act as the legal entity responsible for the construction, to limit their liability and protect any holding company.
The SPV can be liquidated or dissolved once the development is complete, or if significant problems are encountered during the development.
In addition to voluntary winding down, insolvency results in the same outcome for the new buyer. Of all industrial groups, the construction industry tends to have the highest level of collapses, with over 2,000 firms entering formal insolvency procedures in the final quarter of 2020.
Where this occurs, as in the case of Bradford, should the regulators enforce their powers under Part 2A, with the developer absent they may look at the second tier of liability, *‘Class B Persons’.* A Class B Person is defined as someone who can be held responsible simply by virtue of them being the owner/occupier of the land.
Whilst the regulators can only require “reasonable”3remediation, the regime does not impose a financial cap on liability. In a case involving the remediation of coal tar beneath the gardens of 11 new homes in Doncaster in the early 2000’s, the cost came to £66,000 per residence4.
#### **How Can a Conveyancer Protect Their Client?**
The key is to treat the purchase of a new or recently constructed property with the same level of scrutiny as would be the case with any other property.
The first step is to obtain an environmental search which employs a robust methodology with respect to contamination and newly developed properties, which does not rely on an assumption of a developer safety-net. The search should identify if any significant risks are present and highlight these as a ‘further action’ on the front page of the search.
Where ‘Further Action’ is advised in the case of a recently developed property, a conveyancer may wish to first determine whether a National House Building Council (NHBC) Certificate (or similar) is available and ensure it covers contaminated land. Otherwise, planning documents demonstrating that contamination has been addressed during development may assist, so long as these evidence the complete discharge of all relevant conditions. Having this usually means the search provider can provide a report revision free of charge, and the conveyancer can be more confident that their duty of care has been fulfilled on this matter.
#### **Find out more with the Experts**
Contaminated land is a specialist area, so it’s important that legal professionals engage the help of environmental experts to guide them.
Redbrick Solutions are hosting a **FREE webinar on Tuesday 19th July 2022** about new build contaminated land due diligence in conjunction with Future Climate Info (FCI). To safeguard your client and your practice risk management in these matters, we highly recommend you join us.
**Find out more and register here:** <https://register.gotowebinar.com/register/8915093587782657550>
Our webinar partners, FCI are a team of chartered experts and environmental property professionals, with many years’ experience in dealing with complex contaminated land cases. They offer a free information review service and bespoke advice, together with off-the-shelf solutions with an affordable [**FCI Enviro Appraisal\*** report](https://futureclimateinfo.com/how-we-can-help/residential/enviro-appraisal/), and [**FCI Walkover+**](https://futureclimateinfo.com/how-we-can-help/residential/enviro-appraisal/) if a physical inspection is requested.
The Law Society’s Practice Note on Contaminated Land advises solicitors to consider the appropriateness of an environmental insurance policy to cover the costs of remediation of both undetected and disclosed contamination and related liabilities5. FCI searches include a free remediation warranty with all passed residential environmental reports, for 6 years, up to £100,000, providing peace of mind for conveyancers and their clients.
**Notes**
*\*Prices starting from £245 + VAT for residential properties +Prices starting from £995+VAT for residential properties*
**Categories:** Uncategorized
---
### [So…you think that mining risk is only a rural thing?](https://redbricksolutions.co.uk/soyou-think-that-mining-risk-is-only-a-rural-thing/)
**Published:** November 2, 2021
**Author:** Chloe Cragg
**Content:**
It is easy to assume that, if your client’s property is in an urban area, your due diligence on the transaction would not need to involve purchasing a mining report – but Groundsure’s vast collection of historical mining data tells a very different story. Coal mining and all other types of mining (such as tin, chalk, limestone and all other minerals) was historically prevalent in many urban areas across the UK – and as such it is vital that the risks associated with this historic mining are fully assessed as part of your due diligence checks on your clients’ transactions.
The news is full of stories about mining related sinkholes and ground stability issues even in the most built up areas of towns and cities. But you can rest assured that the new look Avista report will ensure that you are fully compliant with all the Law Society guidance on both environmental **and** mining risk because the report will now include **a full all-encompassing mining search**. This all in one report will give both you and your client the absolute peace of mind that you have looked into everything that may affect not only the transaction itself, but vitally your client’s happiness in their new home.
Groundsure data shows that, for example, in London and Birmingham there are swathes of properties that could be affected by historical mining. Particularly **18.05% of the greater London area is in a non coal but other mining area**. The new Avista will assess all of these risks **as standard** providing the most in depth analysis available. But what makes Avista even more useful is it provides you with clear next steps and recommendations and what to do next about any associated risks – all described in a homebuyer friendly way, and all presented with a clear layout and navigation.
**More about why Avista works harder for your transactions**
The report uses Groundsure’s National Brownfield Risk Model (NBRM), (find out more at [www.groundsure.com/nbrm](https://www.groundsure.com/nbrm/)) and the Groundsure National Mining And Stability Risk Model (find out more at [www.groundsure.com/nmsrm](https://www.groundsure.com/nbrm/)). Combining this with the Groundsure IQ – a unique tool combining in-depth data, algorithms, AI, and expert analysis – means that over 110 million data points are analysed in order to produce every single Avista report:
- Every piece of data is intelligently filtered and assessed
- Only relevant results are returned
- Clear identification of risks with simple next steps
- Efficient case management
**To find out more, join our webinar on the 10th November at 11:00 ‘All types of mining and ground stability – why investigate them?’**
The Conveyancing Handbook has an entire section that discusses mineral extraction and ground stability hazards which we’ll look to address in this session. Mining activity, both coal and non-coal, along with natural ground stability have been growing in public awareness as well as concern in the conveyancing process.
We are going to look at the potential risks and hazards that both natural and man-made activities pose to properties, what causes them, as well as why it’s important to investigate them as part of a conveyancing transaction. We’ll explore case studies, next steps and guidance, and which report covers any if not all of this type of information.
Register here: <https://attendee.gotowebinar.com/register/6534299065502154255>
**Categories:** Uncategorized
---
### [Who Is Responsible For A Fraudulent House Sale?](https://redbricksolutions.co.uk/who-is-responsible-for-a-fraudulent-house-sale/)
**Published:** October 5, 2021
**Author:** Chloe Cragg
**Content:**
Because the cases of fraud in the sale of property can be so varied, it is not always possible to say exactly who bears responsibility. Obviously, fraudulent property sellers are in breach of the law but what about other professionals involved, such as conveyancing solicitors, estate agents, mortgage lenders, and even buyers? Generally speaking, the idea that conveyancers are not responsible at all for a fraudulent house sale is not borne out in case law.
To be clear, two recent cases have set the precedent for the fraudulent sale of a house and may well indicate what rulings should be for other types of property fraud, too. In one case that reached the Court of Appeal in 2016, the original ruling that the conveyancers involved in a London house sale were not at fault was overturned. The conveyancing firm involved had initially been cleared of wrongdoing after they had been sued along with the fraudulent seller. The court decided that both the seller’s and the buyer’s solicitors needed to bear partial responsibility and were ordered to make financial contributions to the claimant.
In another case that also reached the Court of Appeal, the estate agency that had marketed a property that was being ‘sold’ by someone who did not own it was sued. In the end, the court ruled that the agency involved, Winkworth, was not liable but the solicitors who had overseen the sale were. As such, seeking expert legal case management software from Redbrick Solutions is likely to be advisable given the case law precedents which provide the legal framework. Although such rulings are by no means definitive, conveyancers must consider themselves at least partially responsible in cases of fraudulent house sales.
**What Is a Fraudulent Sale of a House?**
You may be wondering, can a house be sold without the owner knowing? In the main, a fraudulent house sale occurs when someone who is not the owner of the property attempts to sell it. In one of the two cases mentioned above, it was the tenant of the rightful owner who committed the fraud by instructing an estate agency to market it for them. However, this is not the only type of fraud that might occur with property. In some cases, people claim to have total ownership of a property when they might only own a share of it or attempt to sell the freehold of a property to which they only have leaseholder rights. It is not just potential buyers who are the victims of such house buying scams, either. In some situations, a fraudster may attempt to obtain the receipts of a mortgage loan for a home they do not own, effectively defrauding the lender rather than a buyer.
**Who Do Property Fraudsters Target?**
As mentioned, both mortgage lenders and cash buyers can be targeted by property fraudsters. Very often, this sort of fraud will involve the use of stolen or fake identification so that the person committing the fraud will appear to be the rightful owner of the property concerned. Typically, they will target property owners who are not around much or who are vulnerable in some way. Absentee landlords can be the victims of such crimes, for example. Equally, older people, especially if they own their property outright with no mortgage left to pay, are sometimes targeted by property fraudsters. Where the previous owner has died, some criminals will attempt to sell a property before any rightful beneficiary from their estate can be found. This is something that also, unfortunately, occurs when a property is vacated because the owner has gone into a hospital or a care home.
**How Are Conveyancers Duped?**
Many property fraudsters are very convincing. They don’t just fool buyers and estate agents but legally trained professionals, too. Indeed, fraudsters have been known to pretend to be a conveyancer or to be acting on behalf of an authorised firm of conveyancers as well as claiming to be the rightful owner of a house to which they do not have a title to. Checking the details of a conveyancer acting for another party to confirm they are correctly registered is the best way of dealing with such deceptions. Bear in mind that sophisticated fraudsters may register a false sub-office with the Solicitors Regulation Authority, use fake letterheads or even email addresses that can be very convincing. Safe Harbour compliant Biometric ID checks are now fully integrated into Redbrick’s conveyancing case management solution. This enables our users to confirm they are dealing with genuine clients and offers some protection in the case of property fraud being committed. Indeed, over 3,000 conveyancing professionals use our software every day to help them avoid such potential pitfalls and legal liabilities.
**Warning Signs of a Fraudulent Sale of a House**
If the only contact details you have for the other party are their telephone number and email address, then this may indicate that fraud is being attempted. Sole reliance on utility bills as proof they live at the address concerned can also be a warning sign. If these documents are not borne out by what you find on the electoral register, then it could also indicate a greater likelihood of problems. Changes to bank accounts that are made late in the process can also be used to flag potential fraud.
**Redbrick Case Management Solutions**
Our software can help you to ensure that the conveyancing process not only runs smoothly but that any important steps are not missed which could allow a fraudulent transaction to slip through.
If you would like to find out more information about how our legal case management software can help prevent fraudulent house sales, please don’t hesitate to [get in touch](https://redbricksolutions.co.uk/contact/) with a member of our team today.
**Categories:** Uncategorized
---
### [Demystifying SEO for lawyers](https://redbricksolutions.co.uk/demystifying-seo-for-lawyers/)
**Published:** May 19, 2021
**Author:** Chloe Cragg
**Content:**
As of October 2020, Google has received more than [three trillion searches](https://www.internetlivestats.com/google-search-statistics/), meaning that optimising your site to be in line with Google’s guidelines is more important than before. EAT and YMYL are both relatively recent updates to Google’s SEO algorithm. In the early days of search engine optimization, websites could simply stuff keywords onto pages and blog posts and expect to rank high. The old days are gone, and Google has become more and more sophisticated.
To put it simply, EAT and YMYL both focus on the quality of content. In this blog post, we’ll take you through Google EAT and YMYL guidelines and our top tips on how you can get your site optimised.
**What Does EAT Stand for SEO?**
EAT stands for **E**xpertise, **A**uthoritativeness and **T**rustworthiness, and using EAT for SEO means creating credible content. Google first introduced EAT as part of its updated [Search Quality Guidelines](https://static.googleusercontent.com/media/guidelines.raterhub.com/en//searchqualityevaluatorguidelines.pdf) in 2014, and has continually been updated for manual content reviewers to spot trustworthy sites.
Google is continually trying to improve the experience for its users, and to do so, they need to make sure ranking content aligns as closely as possible to search queries. False, low-quality or unhelpful content is negative for Google and its users. Google uses EAT to make sure the content that shows up is trustworthy and comes from the most credible standpoint. By prioritizing EAT content, Google can make sure that users are getting the best results.
Imagine if you searched for medical advice for treating migraines and the first page that came up was a dodgy, spammy website that gave questionable advice on home remedies that weren’t based on scientific evidence. Whilst frustrating for the user, if Google did not implement EAT in its guidelines, there are users that may see this information as truth and may potentially be harmful.
**What is YMYL?**
YMYL stands for Your Money Your Life. Google uses this classification for content that would affect your financial livelihood or overall wellbeing. Just like our previous example about searching for medical information, false content in this realm can end up harming users.
It’s important to think of EAT and YMYL together because Google focuses the most on EAT for YMYL articles or websites. If you own a website that discusses medical or financial advice, it’s essential to speak from a place of authority and truth.
The combination of EAT and YMYL is why educational institutions and credible organizations rank high. These types of sites have a high domain authority because it’s clear that they’re delivering expert information.
**How Does Google Factor EAT and YMYL?**
You can think of YMYL as a category of websites that determines how essential EAT needs to be. The more YMYL content a website includes, the more Google will scrutinize whether the content upholds EAT.
The bottom line is that Google wants to prioritize websites that serve a beneficial purpose. Google will rank sites very low if their main purpose is misleading or harmful to users.
Technically, EAT SEO for Google factors into a manual content review process rather than one of Google’s algorithms. While Google doesn’t disclose its specific ranking process, the Search Quality Guidelines give us a solid idea of what’s prioritized.
**Examples of EAT and YMYL Content**
YMYL content can apply to full sites or individual pieces of content. Some sites that Google would consider as YMYL are:
- WebMD
- The Mayo Clinic
- Business Insider
- Nerd Wallet
- WikiHow
These sites all offer different types of advice, whether it’s medical-based, financial or more general. Even if you don’t own a site as big as these examples, your content may still include YMYL aspects.
Examples of EAT content include anything written by subject matter experts or peer-reviewed studies. SME content is the greatest example of EAT, though you can still create EAT content without hiring experts.
EAT content doesn’t have to apply to YMYL, so you can create EAT articles for a variety of topics. If you’re a local business, one of the best ways to integrate EAT within your website is through reviews, testimonials and case studies. User-generated pieces of content help signal to Google and other users that you’re a credible source.
You can also boost your website’s credibility through a [backlinking strategy](https://studiohawk.co.uk/blog/what-are-backlinks/). Backlinks are any links to your site from other websites. The more links you have from high-authority sites, the more it boosts your domain authority and rankings. Consider asking other websites or publications to reference your content and guides.
**How to Incorporate EAT and YMYL**
How you incorporate EAT and YMYL into your website will depend on your products, services and information. If you’re a service provider, you likely already have an expert point of view in your industry. Creating EAT content is as easy as writing based on your expertise.
If you aren’t a firsthand expert on the topics you want to write about, consider hiring subject matter experts. Especially if you’re incorporating YMYL content, don’t limit your writing to keyword research. Your content should answer users’ questions truthfully and as helpful as possible.
**Staying on Top of EAT SEO, YMYL and More**
If you weren’t already familiar with EAT SEO, YMYL and other Google ranking factors, we recommend staying on top of Google’s changes. Google is constantly adapting to user search behaviour and updating its search engine. With every change, Google is aiming to become faster, more efficient and more helpful.
As a business owner or marketer, your goal is to work in tandem with Google as much as possible. Google has its users at top of mind – not your website. To stay competitive, keep your audience as your priority to develop content that’s reliable and helpful.
To learn more join our informative webinar,’Demystifying SEO for lawyers’ with Anthony Barone, founder and general manager of Studiohawk on the 25th May at 11am [https://attendee.gotowebinar.com/register/4547241857365019151 ](https://attendee.gotowebinar.com/register/4547241857365019151)
**Categories:** Uncategorized
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### [It’s all about location](https://redbricksolutions.co.uk/its-all-about-location/)
**Published:** May 5, 2021
**Author:** Chloe Cragg
**Content:**
A dream location is where it all starts for most of our clients and the importance of a location and its attributes remain key when it comes to buying and selling properties. If we’re buying a property, we can actively choose to be nearer a good school, further from a main road, opt for more bedrooms or better transport links. However, how a location and its attributes evolve is never within our control. Change to an area, our neighbourhoods, the house next door, is inevitable.
For anyone investing in a property, the risk of local development impacting a location is crucial to understand. Development can impact local infrastructure, the aesthetics of an area, views, traffic volume and of course, property value. This impact isn’t always negative, although we tend to be opposed to local development than for it! Disused buildings can quickly become eyesores and a magnet for anti-social behaviour. Developing these plots can have a hugely positive impact on an area. Or more commonly, we hear about a large housing development planned for our local green space and feel angry that we knew nothing about it and can only think of all the negative implications. Understanding just what is planned and what has potential for planning in our local area is key.
**Getting the research right**
How do you protect yourself from being uninformed? Well, you do your due diligence of course. You instruct your conveyancer to run the appropriate searches to disclose planned and potential development. It should be that simple but it’s not.
Critically, there are changes to housing policy and processes at work in our local councils that put all our neighbourhoods at risk of development. Standard searches do not actually access the entirety of the planning data available. This can leave buyers and conveyancers exposed to the risks of development impacting the purchase, the property value and a solicitor’s professional indemnity.
**We’re going to tell you exactly how to get a location researched comprehensively for development risk, and about the policies and processes affecting your clients’ property purchases. Tune into the DevAssist webinar, ‘How to avoid being sued for £2m’ on May 18th at 11am by** [**registering here**](https://attendee.gotowebinar.com/register/1714134644229778190) **or visiting** [**redbricksolutions.co.uk/events-calendar**](https://www.redbricksolutions.co.uk/events-calendar)**.**
**Categories:** Uncategorized
---
### [Enquiry handling – Lockdown & Beyond](https://redbricksolutions.co.uk/enquiry-handling-lockdown-beyond/)
**Published:** March 29, 2021
**Author:** Chloe Cragg
**Content:**
Remote working, home schooling, furloughed staff and Local Authority delays are just a few challenges faced by conveyancers during the past year. This is set against a backdrop of growing caseloads with HMRC figures showing a rise of 24% in property transactions compared with December 2019.
On 3 March 2021, the same day as the budget, Rightmove reported visits to its website exceeded nine million for the first time. Rightmove also reported that contact with estate agents on the same day was up a massive 82% compared with the same date last year.
It seems that many consumers have welcomed and responded to the Chancellor Rishi Sunak’s announcement that the Stamp Duty holiday will be extended until the end of June and then tapered until the end of September. This combined with the confirmation to make 95% mortgages more widely available, will further fuel the buoyant housing market. For conveyancers already feeling the intense pressure of increased workloads, the months ahead are set to become even busier.
Consumer expectations also need to be considered, with the pandemic increasing a trend to buy online. According to The Centre for Retail Research: retailers saw online sales rise 56% during the Christmas shopping period in 2020, compared to 2019.
Although 2020 was by no means a ‘normal year’, the ease and immediacy of buying on the internet has changed purchasing patterns and raised consumer expectations about acquiring goods and services remotely.
As well as the speed of online shopping, customers can also buy when they like. Suddenly normal business hours have been thrown out of the window! For conveyancers already facing the challenges of heavy workloads, this is not all good news. Yes, the market has opened-up and vendors are now happy to instruct a conveyancer based the other side of the country if they can provide a remote service, better quote or quicker response. On the other hand, this has simply added to the pressure faced by conveyancers on a daily basis.
Technology can offer solutions. However, it can also cause concern. In the past month we surveyed over three hundred law firms, one respondent commented: “Technology can also add to stress as clients expect immediate replies to enquiries.” Another confirmed: “Clients have become more demanding thanks to technology and don’t accept when they have to wait more than five minutes for a reply to an email.”
To find out more about how we can help with enquiry handling, join our webinar on Tuesday 13th April at 11am. Register here: <https://attendee.gotowebinar.com/register/831491787929582608>
**Categories:** Uncategorized
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### [Modern Law Interview Martin MacDuff](https://redbricksolutions.co.uk/modern-law-interview-martin-macduff/)
**Published:** March 18, 2019
**Author:** Chloe Cragg
**Content:**
Martin MacDuff, Managing Director of [Redbrick Solutions](https://www.redbricksolutions.co.uk/), spoke to Modern Law about why law firms are choosing Redbrick Solutions as their go to case management provider.
**What services and products does Redbrick Solutions offer to law firms?**
Redbrick Solutions provide easy to use case management, delivered by experts, to successful law firms. Over 3000 conveyancers use our products every day and about 15% of all conveyancing transactions in the country go through Redbrick Practice Management. Our products are built with flexibility in mind, with workflows that can be customised to suit any legal discipline, as well as custom fields and document population.
**How can Redbrick Solutions help a law firm become more efficient and therefore profitable?**
Clients choose Redbrick because our product caters for every aspect of the transaction through one, easy to use interface. This removes the need for duplication and risk of errors as well as making the whole process far more efficient.
SDLT, AML, Searches and Land Registry e-DRS submissions are all catered for within Redbrick. We also have numerous integrations with legal accounts providers so we really are a one stop shop for conveyancers.
Clients can share documents via our secure online portal, enabling consumers to review, complete and electronically sign them in their own time. The portal also provides real time updates to consumers, helping the law firm provide a high level of service whilst keeping the consumer in the loop at all times. This saves the law firm a significant amount of time answering queries, as well as the associated costs of printing, postage and storage.
**How is Redbrick Solutions making its mark in the Conveyancing sector?**
We are proud to be at the forefront of legal technology innovation, having been first to market with a huge number of initiatives including; real-time online case tracking, integrated AML checks, integrated SDLT and the pay per transaction billing model.
We are delighted to have had our expertise recognised by many influential organisations. We are members of the LSSA, the [Conveyancing Association](https://redbricksolutions.co.uk/partners/the-conveyancing-association/) and the Bold Legal Group and are recommended by the SLC. In the last 12 months we have won the ‘Leading Expert in Tech’ and ‘Most Innovative Legal Case Management’ awards as well as being shortlisted for an ESTAS Customer Service award.
Redbrick’s unique business model delivers frequent upgrades at no cost to the firm, meaning that they always have the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Additionally, there is no charge for support or maintenance. Progressive, successful firms embrace advancements in technology and utilise them to deliver a better service to their clients.
**What are Redbrick Solutions’ plans for 2019?**
We have many exciting plans for 2019, with two new releases in the pipeline, both full of new developments. We work very closely with our clients when deciding which innovations to prioritise and feel that this is what really sets us apart from the competition. As one of the fastest growing legal technology companies, we have plans to continue hiring this year in order to meet client demand and ensure we continue to deliver exceptional levels of service. 2018 was a record year for new business for us, but we’re obviously planning on beating it this year!
**What are you looking forward to most about the Modern Law Conveyancing Conference 2019?**
We are really looking forward to meeting like-minded, progressive law firms interested in utilising the latest in technology to drive efficiency. The Modern Law Conveyancing Conference last year was a fantastic event, which was very well attended and I’m sure the team will be working hard to make sure it is even better this year.
**Categories:** Uncategorized
---
### [Cyber Security Advice](https://redbricksolutions.co.uk/cyber-security-advice/)
**Published:** July 24, 2018
**Author:** Chloe Cragg
**Content:**
The National Cyber Security Centre (NCSC) have issued the latest advice to legal practitioners. A full copy of the report can be found here:
<https://www.ncsc.gov.uk/legalthreat>
The purpose of this report is to help law firms understand current cyber security threats and the extent to which the legal sector is being targeted. It also offers practical guidance on how they can protect their practice. The cyber threat applies to law firms of all sizes and practice, from sole practitioners, high street and mid-size firms, in-house legal departments up to international corporate firms.
The legal sector threat report outlines that “humans will always do what humans do” and so legal practices need to use technology to combat cyber-crime as well as solid and regular training. At the launch event we were advised that there is a 95% click through rate on phishing emails, according to an NCSC test on whether people are taking any notice and reacting appropriately to such emails.
Additionally the emails are now so sophisticated that employees would be hard pushed to recognise a genuine contract pack email form a phishing one. Members are advised to install and maintain their anti-malware software to combat these emails. The purpose of the attacks can be multifarious but generally will be to steal data, install ransomware or to use your processing power. Are your computers running slow? Maybe that’s why!
**Categories:** Uncategorized
---
### [Reputation, reputation, reputation!](https://redbricksolutions.co.uk/reputation-reputation-reputation/)
**Published:** January 15, 2018
**Author:** Chloe Cragg
**Content:**
No, we’re not just quoting Shakespeare! A law firm’s reputation counts for more than cost in choosing a conveyancer, according to a report released by the Solicitors Regulation Authority last week.
The report, which the SRA hailed as the ‘largest-ever behavioural trial’ on price and decision-making in legal services, found that 71% of people spent over an hour researching conveyancing firms, with 66% considering more than one provider.
Online reputation is increasingly important; having a good, responsive website, easy contact options and online reviews from a provider such a ReviewSolicitors or Trust Pilot gives consumers added confidence in choosing the right solicitor.
After all of that research, just 6% of customers ended up choosing their solicitor on the basis that they were the cheapest. Nearly three-quarters chose a conveyancer on the basis of a recommendation from an acquaintance or intermediary.
As the leading [conveyancing case management](https://redbricksolutions.co.uk/what-we-do/) supplier, we know only too well how important it is that firms deliver a high level of service to their clients, to share positive reviews and receive recommendations. Unfortunately, this means that in the vast majority of cases firms are spending extortionate amounts of time responding to inbound enquiries, leaving little or no time for them to be pro-active in keeping clients up to date.
Redbrick Practice Management has a number of tools built in to help clients communicate effortlessly with the home mover, which reduces inbound enquiries and frees up more productive time to progress matters (even more important when working to fixed fees!)
**Secure online document portal** – We use the very latest technology to make the conveyancing process as efficient as possible. The portal enables you to securely upload documents pertinent to the matter, for your client to download and read at their leisure. Your client will also be able to securely upload any documents that need returning to you. We take a serious stance on fraud in order to offer as much protection to our clients as is reasonably possible. The portal has the highest level of security available, using two-part authentication. This enables you to share sensitive data, such as bank details, with your client whilst removing the risk of email interception and fraud.
**24/7 online tracking** – enabling you to deliver a high level of service to your clients, details are updated in real time, allowing home movers to have access to case updates at their convenience. This reduces the volume of inbound phone calls by up to 40%. You are in control of what is displayed in the tracking portal and can embed it into your own website.
**Auto SMS and Email updates** – improve client communication with text and email messages which can be pre-programmed into your workflow so that they are sent automatically at key milestones, keeping your clients up to date, improving client satisfaction by demonstrating how pro-active and efficient you are and keeping your matters on track.
**Two way Outlook integration** – never lose track of email correspondence again with our clever Outlook integration. Outbound emails can be sent, with attachments automatically converted to pdf’s, to single or multiple contacts from within the system. Inbound mail is scanned automatically and added to the document history, saving a significant amount of time compared to manually adding correspondence to a file, as well as the cost of printing.
Being pro-active was also important to home movers, with 67% of respondents in the recent Home Moving Trends Report saying that choosing a pro-active conveyancer was key for them.
Redbrick Practice Management enables conveyancers to demonstrate how pro-active they are from the outset with:
**Redbrick Quoting Tool** – simply capture a few basic details and the system will automatically produce a quote based on your saved custom fee structure and email it directly to the client, whilst they are still on the telephone. Redbrick’s clients are able to demonstrate a fast and efficient service to the home mover, which helps them win more work. It is very quick and easy to follow up all outstanding quotes as a batch with a personalised text or email message, increasing your conversion rate even further.
Our recent client satisfaction survey found that 98% of clients thought they offered a better service and won more work since joining us.
What are you waiting for?
Contact Redbrick Solutions today to see how we can help you win more profitable work on [01572 770088](tel:01572%20770088) or [Contact Us](https://redbricksolutions.co.uk/contact/)
Read the full SRA report here <http://www.sra.org.uk/sra/how-we-work/reports/price-transparency-legal-services-market.page>
**Categories:** Uncategorized
---
### [Are you in control of your data?](https://redbricksolutions.co.uk/are-you-in-control-of-your-data/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Content:**
With law firms profitability being squeezed by alternative entrants to the market and consumer demands for fixed fee work, the benefits of powerful business intelligence solutions in delivering key strategies and measuring success in order to sustain profitability are more essential than ever.
Quality of data is key to mining meaningful business intelligence. And *meaningful* really is the key here. Most systems will dump data into Excel for you – but no one bothers doing so because very few stakeholders will have the time to spend trying to make sense of it all.
Business intelligence systems need to pull data from *all* areas of your business and present them to you in an easy to understand yet comprehensive way that *means* something. The fact is that most firms already have this data – they just don’t have it in one place and don’t know what to do with it to make it mean something to them.
Those firms that think business intelligence systems are unnecessary often don’t appreciate how far reaching they really are. Good business intelligence leads to strong strategic decisions in all areas of the business, from business development to finance. Firms are better able to assess and manage risky matters, which is great for compliance and PII, and they can compare how effective individual solicitors are compared to colleagues, which will ultimately feed through to HR planning.
There are other benefits of good business intelligence systems too. Our clients have found that just by implementing integrated practice management and business intelligence solutions they are increasing their profit margin by as much as 50% just by ensuring they are billing correctly, capturing all of their fees for items that are often overlooked such as emails and telephone calls and ensuring disbursements are passed on correctly.
All firms will tell you the hourly sale rate of their fee earners but how many know cost and profit margins per fee earner? To effectively deliver alternative fee arrangements you need to be able to look at historical profit margins to work out how much you can skim from your quotes – many firms just guess and end up finding themselves out of pocket.
The good news is that once firms get to grips with the wealth of information they now have at their fingertips they can make strategic plans to ensure they deliver clear competitive advantage that will see them successfully improving services to clients and increasing profitability over the next few years.
**Categories:** Uncategorized
---
### [Protecting your firm from cyber crime](https://redbricksolutions.co.uk/protecting-your-firm-from-cyber-crime/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Content:**
Cyber crime is a significant threat to law firms, with PwC’s recently published Annual Law Firm Survey highlighting that 62% of UK law firms have reported a cyber attack this year. When compared to the 40% of firms reporting an attack last year it is clear that the threat is increasing, as fraudsters become more sophisticated in their approach.
The Federation of Small Businesses estimates the average cost of cyber crime to be £4000 pa, per firm. Whilst Norton estimate the global cost of all online crime to be in the region of £237bn, clearly cyber crime is a threat not to be overlooked. Law firms make particularly attractive targets for cyber criminals because of the nature of the information they hold.
The majority of attacks come in the form of ‘Phishing’ emails, (over three quarters) but attacks can also come in the form of:
- Malware (harmful software)
- Hacking
- Ransomware
- DDoS attacks
- Bogus firms
The SRA recommend the following ten steps to help protect your firm:
- User education and awareness
- Incident management
- Mobile and home working policies
- Information risk management regime
- Managing user privileges
- Removable media controls
- Monitoring
- Secure configuration
- Malware protection
- Network security
The full recommendations can be found in GCHQ’s ‘Ten Steps to Reducing cyber Crime’ factsheet https://www.gov.uk/government/publications/cyber-risk-management-a-board-level-responsibility/10-steps-summary
Considering the growing reliance on the internet to conduct business, we should anticipate that cyber crime attempts will also increase.
It is essential that firms have a robust disaster recovery plan in place, should the worst happen, but worryingly, according to the PwC report, only 32% of firms are ‘very confident’ in their IT disaster recovery capabilities.
According to the Solicitors Regulation Authority (SRA), Cyber criminals have caused “substantial losses” to 50 law firms this year, ranging from £50,000 to £2m, and a further 20 firms had fallen victim to e-mail redirection scams, involving “very substantial” amounts of money. All firms are at risk of reputational damage, increased PI cover, reprimand by the SRA and ICO, and potentially even the closure of the firm if the amounts lost are significant enough.
Firms must act now to ensure the security of their data as we will no doubt be hearing of more and more sophisticated attacks in 2016.
**Categories:** Uncategorized
---
### [Redbrick Insights launched to help conveyancers post lockdown](https://redbricksolutions.co.uk/redbrick-insights-launched-to-help-conveyancers-post-lockdown/)
**Published:** May 20, 2020
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, the award winning conveyancing case management provider, has launched a new service to help conveyancing firms compete and succeed in a post lockdown world.
**Content:**
Redbrick Solutions, the award winning conveyancing case management provider, has launched a new service to help conveyancing firms compete and succeed in a post lockdown world.
‘**Redbrick Insights’** is a data driven intelligence service which provides analytics and reports on a range of key success based factors. The service is exclusively available to Redbrick clients. With over 10% of all conveyancing transactions going through their system, [Redbrick Solutions](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/legal-case-management/conveyancing-case-management) are well placed to analyse the market and provide clients with pertinent statistics and success strategies.
Redbrick’s managing director Martin MacDuff says “As a business our focus initially was to support clients through lockdown with remote working and outsourcing facilities, which has been very successful. More recently, our focus has been looking further into the future and ensuring client firms are in a position to maximise available opportunities post lockdown. Redbrick Insights does just that.”
One such client, DP Conveyancing and Property Law Ltd commented “The support from Redbrick before and during Covid-19 has been outstanding. When the lockdown was first announced and all our staff needed to start working from home within 24 hours, we needed to quickly adapt our processes and Redbrick responded instantly to help us make the changes required. Their support has made a massive difference over the last two months.”
Whilst the property sector is beginning to re-open, reduced transaction numbers should be expected for the remainder of this year, with reports suggesting anywhere from 25% – 50% below normal levels. With fewer transactions around, those firms that have survived the pandemic will need to work harder to win anywhere near their pre-lockdown levels.
The first Redbrick Insights was released two weeks ago and focused on Quote Conversion, which highlighted commonality in the highest converting firms (who converted 96% of all quotes on average) and conversely, also in the lowest converting firms (who converted 41% of all quotes on average). The strategies employed by the top converting firms are shared within the report.
The second release is due this week and covers another key area post lockdown, when firms will need to focus on unlocking cash as quickly as possible – Speed of Transactions.
If you would like to receive a copy of Redbrick Insights, please [get in touch](https://www.redbricksolutions.co.uk/contact-us/).
**Categories:** Redbrick News
**Tags:** conveyancing case management, conveyancing law firm, case management, case management technology, conveyancers, insights, lockdown, success, conveyancing
---
### [Redbrick Solutions launch new version of award winning case management](https://redbricksolutions.co.uk/new-version-award-winning-case-management/)
**Published:** January 7, 2019
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have announced this week that the latest version of their award-winning case management solution has been released.
**Content:**
Redbrick Solutions have announced this week that the latest version of their [award-winning](https://www.redbricksolutions.co.uk/awards-and-expertise/) case management solution has been released. This marks the 20th version of ‘Redbrick Practice Management’ and includes a number of enhancements and new functionality to benefit clients, such as:
- Integration with Brighter Law Quote and Instruct
- Land Registry enhancements to real-time results
- Land Registry RES extract
- Land Registry auto clear
- [Redbrick Business Intelligence](https://www.redbricksolutions.co.uk/legal-accounts-business-intelligence/) 10.2 Integration
- Residential Nil rate support
- System Notification enhancements
- Scheduled Reports
- Cost Options
- New [Veriphy](https://www.redbricksolutions.co.uk/anti-money-laundering-idyourclient/) API
- Enhanced Email tracking
- Secure online document portal enhancements
- Tagged email replies into the same folder
- Default attendance types and units on documents for time recording
- [Insight Accounts](https://www.redbricksolutions.co.uk/our-partners/insight-legal/) integration enhancements
- Temp files
- Multi-line notes
- [Probate](https://www.redbricksolutions.co.uk/probate-case-management/) improvements
- Enhancements to reoccurring tasks
- Bespoke tracking pages for clients
Existing clients will automatically receive the latest version of Redbrick Practice Management at no cost as part of Redbrick Solutions unique[ business model](https://www.redbricksolutions.co.uk/our-products-legal-case-management-software/), which also includes support and training as part of the per matter transaction fee.
Martin MacDuff, Managing Director of Redbrick Solutions comments “As leading innovators, it is crucial that our case management solutions continue to evolve, for the benefit of our clients, whom we continue to assist in working in the most efficient way possible. This is evidenced by our recent report that despite a market-wide drop in transactions of 11%, our clients have seen, on average, an increase of over 7% year on year. Our ethos is simple – we provide easy to use, modern and affordable legal case management solutions to successful law firms.”
Proactive law firms throughout the UK have chosen Redbrick Practice Management, either across the whole of the firm or in one specific department. Wherever it is used the benefits are reassuringly the same – matters are handled more efficiently throughout, from sending quotes to file opening, documents, legal forms, intelligent workflows and timely billing with accurate, business critical reporting.
Edward Sharpe, Partner at [Sills and Betteridge](https://www.sillslegal.co.uk/) comments “We have a wealth of expert knowledge within the firm and so it made sense to partner with the conveyancing case management experts. Choosing Redbrick Practice Management has helped us ensure all files are being dealt with in a consistently efficient manner, it helps us deliver a high level of service to our clients and is great for managing risk. The easy to use customisation tools have been a revelation for us. What used to take two months, we’re now able to do ourselves in two hours. Redbrick are a great team to work with too, they are always on hand to help with any queries. I’d have no hesitation in recommending them.”
Redbrick Solutions achieved a record year for new business in 2018, complemented by winning the ‘Most innovative Legal Case Management 2019’ Award and being shortlisted for an ESTAS Customer Service Award. An invitation to join the [Conveyancing Association](http://www.conveyancingassociation.org.uk/) at the beginning of the year cemented Redbrick’s position as the leading conveyancing case management provider. The company recruited six new members of staff last year to cope with demand and 2019 looks set to continue in this successful vein, with over a dozen mid-tier firms currently going through implementation.
Martin concludes “Working closely with our clients is crucial to us, we hold regular client workshops to gain feedback on new innovations and to enable our clients to influence our future development plans. Version 21 is already in testing and we have started work on version 22 which will be released later this year. We have some very exciting plans for the year ahead.”
For further information please see our [conveyancing case management](https://redbricksolutions.co.uk/our-products-legal-case-management-software/conveyancing-case-management) page.
**Categories:** Redbrick News
**Tags:** expert conveyancing case management, conveyancing case management
---
### [Sills and Betteridge discuss utilising technology to stay ahead of the competition](https://redbricksolutions.co.uk/sills-and-betteridge-utilise-technology-to-stay-ahead/)
**Published:** August 1, 2018
**Author:** Chloe Cragg
**Excerpt:** Established more than 250 years ago, Sills and Betteridge have 9 offices across Lincolnshire and Nottinghamshire. They run a very streamlined, efficient conveyancing department, assisted by Redbrick Practice Management.
**Content:**
![]()
**Categories:** Redbrick News
**Tags:** law firm software, Redbrick Solutions, Redbrick Practice Management, improve efficiency, integration, modern law firm, quoting tool, Sills and Betteridge, conveyancing case management
---
### [The ESTAS Awards](https://redbricksolutions.co.uk/the-estas-awards/)
**Published:** June 15, 2018
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions, the leading conveyancing case management provider has entered The ESTAS, the biggest independent award scheme in the UK property industry.
**Content:**
***Redbrick Solutions***, the ***leading conveyancing case management*** provider has entered The ESTAS, the biggest independent award scheme in the UK property industry.
The scheme recognises the best agents, brokers, conveyancers and suppliers for customer service based on ratings from thousands of customers around the UK. The competition enables firms taking part to gain valuable transparent feedback from clients which enables them to improve their services for the future.
The Conveyancer Supplier Award category is based on ratings from conveyancing firms who have completed The ESTAS online survey measuring the value suppliers deliver to their business.
***Jo Hodges***, Director at ***Redbrick Solutions*** said *“Delivering exceptional customer service has always been of paramount importance to us. We are unique in that we charge our clients on a per transaction basis and do not tie them in to any contracts. Simply put, this means that if we do not exceed our clients expectations, they can simply choose to leave and go elsewhere. I think the fact that we rarely lose a client speaks for itself!”*
The ESTAS Conveyancer Awards take place every October at the Grosvenor House Hotel in London when the country’s favourite property expert **Phil Spencer** announces the winners in front of 400 of the UK’s top conveyancing professionals.
***Spencer*** says “*I think it says a great deal about a firm who takes part in The ESTAS. They care about their reputation, they care about their customers and they care about their business. Taking part sets companies apart from their competitors. It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and ready to listen to feedback”*
***Jo*** concludes *“We embrace any opportunity to gain valuable feedback from our clients. We do this routinely through quarterly client focus groups and bi-annual client satisfaction surveys anyway, but to add insight from the ESTAS Awards is brilliant. We have always been very proud of the personal service we provide and The ESTAS Awards are a great way to demonstrate how good we really are*.”
[The ESTAS Awards](https://2018.conveyancers.theestas.com/supplier_profile/redbrick-solutions/).
**Categories:** Redbrick News
**Tags:** conveyancing, conveyancing case management, customer service, ESTAS, ESTAS Awards, Redbrck Solutions
---
### [Redbrick Solutions Support Will Aid](https://redbricksolutions.co.uk/redbrick-solutions-support-will-aid/)
**Published:** November 8, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions are encouraging their clients to get involved in Will Aid by waiving their fee for all Will Aid registered firms producing Wills via Redbrick Practice Management in November.
**Content:**
Will Aid is an annual fundraising campaign involving nine of the UK’s leading charities. With the support of solicitors who donate their skills, they encourage people to have their Will drawn up by a professional solicitor whilst at the same time supporting vital charities.
Since 1988, Will Aid has enabled the legal profession to raise over £19 million for good causes. The Will Aid charities all work with the most vulnerable people in the UK and around the world, so that sum of money will have improved countless lives. You can find out more about the great work the Will Aid charities do by following [this link](http://www.willaid.org.uk/will-aid-charities).
Over those years, Will Aid has encouraged and helped more than 300,000 people to make their Wills. By writing their Wills, these people may have spared their family the distress of coping with legal complications as well as losing a loved one.
Participating solicitors draw up a basic Will for clients without charging their usual fee. Instead, they invite their clients to make a voluntary donation to Will Aid. The suggested donation level is £95 for a basic single Will or £150 for basic mirror Wills. Donations support the vital work of the nine Will Aid charities to help people in need in the UK and around the world.
Redbrick Solutions are encouraging their clients to get involved in Will Aid by waiving their fee for all Will Aid registered firms producing Wills via Redbrick Practice Management in November. For further information please see [https://www.redbricksolutions.co.uk/lpa-and-wills-case-management/will-aid/](/lpa-and-wills-case-management/will-aid/)
Martin MacDuff, Redbrick Solutions Managing Director comments “Will Aid is a fantastic cause and we are delighted to be supporting both the charities and our clients this month. Redbrick Practice Management already makes the production of Wills, (which are often considered a non profitable transaction due to the low fees and time involved,) so much more efficient that clients have found they are able to produce the Will in a fraction of the time and make a profit from the work.
For further information, please call Redbrick Solutions on 0845 166 2629 or [Contact Us](/contact-us/).
**Categories:** Redbrick News
**Tags:** law firm software, legal case management, legal software, Will Aid, Wills Case Management, wills online, wills software
---
### [Police Cyber Crime Unit join Bristol ‘Law Firm Growth and Compliance’ CPD seminar](https://redbricksolutions.co.uk/police-cyber-crime-unit-join-bristol-law-firm-growth-compliance-cpd-seminar/)
**Published:** October 18, 2017
**Author:** Chloe Cragg
**Excerpt:** South West Police Cyber Crime Unit will be delivering a not to be missed presentation ‘The Cyber Threats You Can’t Risk Ignoring’ at the Bristol Law Firm Growth and Compliance CPD seminar on the 2nd November.
**Content:**
Redbrick Solutions are delighted to announce that the South West Police Cyber Crime Unit will be delivering a not to be missed presentation ‘The Cyber Threats You Can’t Risk Ignoring’ at the Bristol Law Firm Growth and Compliance CPD seminar on the 2nd November.
The first seminar ran in Leeds last month with expert speakers from Conscious Solutions, Lawyer Checker, Converge Technology Specialists and Audit Compliance all presenting topical and practical sessions essential to law firms.
Feedback from the Leeds event included **“Mesmerising. The scariest compliance presentation I have seen. Brilliant!”** and **“Excellent. Really useful information, we have lots to do in our firm that we just weren’t aware of.”**
To secure your place at the Bristol Law firm Growth and Compliance CPD seminar please click the link below:
[**Bristol, Armada House – 2nd November**](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-bristol-tickets-35687897462?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
The event carries 4.75 hrs CPD and is open to modern, progressive law firms. The roadshows are suitable for managing partners, senior partners, heads of department, practice managers and compliance officers.
The agenda is as follows:
**9.30 – 10.30 Social Media Care: Customer Service in a Virtual World – Rich Dibbins : Conscious Solutions**
**10.30 – 11.00 The Cyber Threats You Can’t Risk Ignoring – Lisa Forte : South West Police Cyber Crime Unit**
**11.00 – 11.15 Tea and Coffee Break**
**11.15 – 12.00 Making IT Easy, Quality builds Quantity – David Sutton : Redbrick Solutions**
**12.00 – 13.00 Risk, Regulation and Conveyancing Fraud – Victoria Cope : Lawyer Checker**
**13.00 – 13.30 Lunch**
**13.30 – 14.00 Do you embrace or deny IT in your Firm? – Aaron Naisbitt : Converge Technology Specialists**
**14.00 – 15.00 New Code of Conduct 2018 and Solicitors Accounts 2018 – Paul Wilkinson : Audit Compliance**
**15.00 -15.15 – Q&A and close**
The roadshows are competitively priced at just £59 + vat, including lunch, refreshments, course notes and access to expert speakers. Places are limited and secured on a first come first served basis. To view the full agenda and speaker bio’s or to book your place at this fantastic event click [HERE](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-bristol-tickets-35687897462?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing).
**Categories:** Redbrick News
**Tags:** conveyancing case management, case management, Audit Compliance, Conscious Solutions, law firm compliance, case management technology, cyber crime, conveyancing
---
### [Law Firm Growth and Compliance Seminar](https://redbricksolutions.co.uk/lawfirmgrowth/)
**Published:** July 7, 2017
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions have announced this week dates and speakers for their Law Firm Growth and Compliance Roadshows. All speakers will be presenting topical and practical sessions that are not to be missed.
**Content:**
Redbrick Solutions are delighted to announce a stellar line up for their upcoming Law Firm Growth and Compliance seminars. Conscious Solutions, Lawyer Checker, Converge Technology Specialists and Audit Compliance will all be presenting topical and practical sessions that are not to be missed.
Dates and venues are as follows:
[**Leeds, The Queens Hotel – 13th September**](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-leeds-tickets-35510743590?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
[**London, The Law Society – 24th October**](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-london-tickets-35687862357?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
[**Bristol, Armada House – 2nd November**](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-bristol-tickets-35687897462?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
Each event carries 4.25 hrs CPD and is open to modern, progressive law firms. The roadshows are suitable for managing partners, senior partners, heads of department, practice managers and compliance officers.
The Law Firm Growth and Compliance Roadshow agenda is as follows:
**9.30 – 10.30 Social Media Care: Customer Service in a Virtual World – Rich Dibbins : Conscious Solutions**
Do you have a social media strategy? If not, it’s time to work one out. From dealing with complaints and negative responses to using the right tools to assist you with social media management, it’s crucial that you examine these in 2017. Find out what tools you can use in 2017 to improve the way you manage social media – including Chatbots, the new Artificial Intelligence…
**10.30 – 11.00 Do you embrace or deny IT in your Firm? – Aaron Naisbitt : Converge Technology Solutions**
Technology is increasingly underpinning how the modern law firm functions – whether this is to promote agile working, protect against cyber-attacks or introduce efficiencies to maximise investment. Many firms share the vision of embracing IT to achieve business goals but struggle to make it a reality. Offering practical and topical guidance, Converge Technology Specialists will guide you through a few key points all law firms should be embracing: – Understand your current position – the good, the bad and the ugly, – Assess your system security – could your firm be gone in 60 seconds?, – Accept your firm is a target for cyber-criminals – simple steps to put in place to mitigate the risk, – Align your IT roadmap to achieve your business goals – transition to the ‘new world order’
**11.00 – 11.15 Tea and Coffee Break**
**11.15 – 12.00 Making IT Easy, Quality builds Quantity – David Sutton : Redbrick Solutions**
Are you providing ‘The John Lewis Experience’? Many firms struggle to manage and maintain high service levels with the pressures of growth. Redbrick Solutions will guide you through how to deliver a quality service and ensure that doesn’t slip when increasing the number of active matters. Times of growth are also times of highest risk for many firms, practical examples will assist as we explore handling quantity through efficiency and managing risk through periods of growth.
**12.00 – 13.00 Fraud, Risk, Regulation and the SRA Risk Outlook – Paul Tucker : Lawyer Checker**
Detailed content to follow.
**13.00 – 13.30 Lunch
**13.30 – 14.30 New Code of Conduct 2018 and Solicitors Accounts 2018 – Paul Wilkinson : Audit Compliance**
What is coming in Autumn 2018 and how can you prepare your firm? Quality Standards – a new approach. Whether you are a member of IIP, CQS, WIQS, Lexcel, LawNet, or Legal Eye – how can your quality standard assist your practice? The ultimate Utopian dream – a place where everything is perfect and PII premiums reduced.
**14.30 -14.45 – Q&A and close**
The Law Firm Growth and Compliance roadshows are competitively priced at just £59 + vat, including lunch, refreshments, course notes and access to expert speakers. Places are limited and secured on a first come first served basis. To secure your place at this fantastic event click the links above or see here:
Law Firm Growth and Compliance –[ LEEDS](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-leeds-tickets-35510743590?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
Law Firm Growth and Compliance –[ LONDON](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-london-tickets-35687862357?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
Law Firm Growth and Compliance –[ BRISTOL](https://www.eventbrite.co.uk/e/law-firm-growth-and-compliance-seminar-bristol-tickets-35687897462?utm-medium=discovery&utm-campaign=social&utm-content=attendeeshare&aff=escb&utm-source=cp&utm-term=listing)
**Categories:** Redbrick News
**Tags:** law firm media strategy, law firm software, law firm success, Redbrick Solutions, law firms quality service, conveyancing law firm, Lawyer Checker, legal technology, Redbrick seminar, Audit Compliance, social media management, Conscious Solutions, Coverage Technology Solutions, easy IT in law firm, law firm compliance, law firm growth
---
### [Taylors Legal Case Study](https://redbricksolutions.co.uk/taylors-legal-case-study/)
**Published:** June 20, 2016
**Author:** Chloe Cragg
**Excerpt:** Taylors Legal are a dynamic, forward thinking firm based in Chigwell, Essex. They pride themselves on being able to offer the intimate, friendly service clients would expect of a suburban practice, combined with the efficiency and first class expertise of a London practice.
**Content:**
Taylors Legal are a dynamic, forward thinking firm based in Chigwell, Essex. They pride themselves on being able to offer the intimate, friendly service clients would expect of a suburban practice, combined with the efficiency and first class expertise of a London practice.
Their talented and approachable team of experts offer legal advice on all aspects of conveyancing, family law, wills, probate and power of attorney.
Michael Mercer, Practice Manager and the firms nominated COFA, says “We believe clients come to us because our staff are efficient and approachable. We have a good reputation in the area for providing a first class professional service and as a result, a large percentage of our work comes from client recommendations.”
Taylors Legal have used Redbrick Practice Management for several years in their conveyancing department but it soon became clear that the solution was delivering tangible benefits of speed, efficiency and ease of use that would benefit the other teams. They are now in the process of rolling out Redbrick Practice Management to the other departments and moving to Redbrick Business Intelligence to manage their financial and management reporting requirements.
Michael continues “Prior to engaging with Redbrick Solutions we recognised that storing and organising documents was problematic for us so we researched the market for a company that would provide us with a bespoke case management system. Redbrick Solutions were the answer to our problems, all of our data is now stored in one central place and is easily accessible, so whether it’s a client on the phone, an enquiry into a historical matter or an audit review, we know we can access the information required within seconds.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the client, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive firms like Taylors Legal embrace advancements in technology and utilise them to deliver a better service to their clients. For example, with online case tracking and automatic text and email updates, clients can monitor the progress of their matter 24/7.
Michael concludes “Redbrick Solutions are friendly, approachable and helpful. I’d recommend them as a forward thinking company that are aware of the needs of the law firm and deliver technology solutions to meet those needs.”
For more information please see [www.taylorslegal.com ](http://www.taylorslegal.com)visit our [PRODUCT](/our-products/) pages or contact us using the form below.
**Categories:** Redbrick News
**Tags:** conveyancing case management
---
### [Austen Whetham Guest implement Redbrick Practice Management and Business Intelligence across the country.](https://redbricksolutions.co.uk/austen-whetham-guest-implement-redbrick-practice-management-and-business-intelligence-across-the-country/)
**Published:** February 23, 2016
**Author:** Chloe Cragg
**Excerpt:** Full service firm AWG have implemented Redbrick Solutions’ full practice management suite firm wide as well as their financial accounting and management solution, Redbrick Business Intelligence.
**Content:**
Full service firm AWG have implemented Redbrick Solutions’ full practice management suite firm wide as well as their financial accounting and management solution, Redbrick Business Intelligence.
First established more than 100 years ago in 1895, AWG have been providing high quality legal advice both locally and nationally ever since. Offering city expertise without city prices and a high level of expertise in their chosen fields, AWG have rapidly expanded their South West based practice by employing numerous city based consultants throughout the country.
This made for an interesting implementation for Redbrick Solutions who had to co-ordinate training numerous remote consultants based all over the country whilst ensuring they all received the same high level of service and had secure access to the system at all times.
Redbrick Solutions Head of Sales and Marketing, Jo Hodges comments “We are delighted to have AWG on board and are thrilled with how quickly and enthusiastically they have all taken to the system. By integrating their front and back of house solutions we have removed a huge amount of duplication from the firm whilst minimising the risk of errors and are assisting them in continuing to deliver excellent levels of service to their rapidly expanding client base.’
The firm have implemented Redbrick Practice Management for all staff, with case management solutions in the property, family, private client and dispute resolution departments. Additionally AWG have implemented Redbrick Business Intelligence, which fully integrates with their legal case management solution; meaning up to the second reporting as well as full client and business accounting; and billing and productivity management.
Elizabeth West, Partner at AWG, said: “With our expanding network of consultants it became clear to us that in order to operate effectively and continue to grow the practice we needed strong matter management and reporting. We offer a personalised service and pride ourselves on being able to promote the best interests of our clients so it was obvious to us that the technology behind our service also needed to be the best available.”
See this article on Legal Futures website:
<http://www.legalfutures.co.uk/associate-news/austen-whetham-guest-implement-redbrick-solutions-practice-management-business-intelligence-across-country>
**Categories:** Redbrick News
---
## Pages
### [Home | Legal Case Management](https://redbricksolutions.co.uk/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
---
### [Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
### **Legal Case Management for Conveyancing Firms**
Redbrick is legal case management software for conveyancing teams, helping law firms manage matters, documents, workflows and client communication in one connected platform.
Designed with conveyancing at its core, Redbrick helps teams manage the day-to-day processes involved in residential and commercial property matters, from opening and progressing matters through to completion. Automated workflows, document management, client updates, Legal Forms and integrated tools help reduce administrative work and keep matters moving.
Delivered in the cloud and enhanced by Legal AI, Redbrick combines extensive functionality with an intuitive interface, helping conveyancing teams get up and running quickly and work more efficiently.
[**Watch a Preview of Our Software Below**:](https://redbricksolutions.co.uk/unlock-the-power-of-seamless-legal-case-management/)
[](https://redbricksolutions.co.uk/inside-redbrick-features-workflows-functionality/)
---
### [Legal Case Management Software for Scottish Law Firms](https://redbricksolutions.co.uk/scotland/)
**Published:** October 5, 2026
**Author:** Chloe Cragg
**Content:**
# Legal Case Management for Scottish Law Firms
---
Redbrick Solutions provides legal case management software for Scottish law firms, bringing matter management, document management, workflows, Legal Forms and client communication together in one connected platform.
With more than 25 years of experience supporting law firms, Redbrick helps legal teams organise their work, streamline everyday processes and manage matters more efficiently.
## ****Keep your matters moving****
Scottish law firms have distinct regulatory requirements and ways of working. Redbrick gives your firm the tools to manage matters and workflows while working alongside the requirements that apply to Scottish practice.
Manage Scottish matters with workflows and document templates that reflect the way your firm works. From conveyancing and family law to employment, commercial law, wills, and continuing and welfare powers of attorney, Redbrick brings your people, processes and technology together across a wide range of legal work.
[**See Redbrick in action, tailored to your firm**
**Get in touch ⇩**](#learn-more)
### Keep your legal work connected, from start to finish
---
Redbrick combines practical case management features with the tools and integrations your team needs for day-to-day legal work.
From legal accounting and Outlook integration to e-signatures, secure client portals, Legal AI, Source of Funds and biometric AML checks, Redbrick offers a range of tools to support your firm’s processes.
**The result? Less time spent chasing information and more time focused on progressing matters.**
### Innovation that never stops
---
### What support does Redbrick offer Scottish law firms?
Redbrick has a UK-based support team available to answer questions, provide guidance and help customers get the most from their legal case management software.
### Does Redbrick use AI in its legal case management software?
Yes. Redbrick offers [Legal AI ](https://redbricksolutions.co.uk/redbrick-legal-ai/)as part of its range of legal technology tools. Contact the team to find out more about its functionality and how it could support your firm.
### Can Redbrick help with anti-money laundering checks?
Redbrick offers tools including Source of Funds and biometric AML checks to support firms’ client verification and compliance-related processes.
### Does Redbrick offer electronic signatures?
Yes. E-signatures are among the tools available through Redbrick’s offering, helping support digital document workflows.
### Innovation that never stops
---
**Redbrick Cloud**
Flexible Legal Case Management for Scottish Law Firms
Redbrick Cloud gives law firms secure access to their legal case management software through a web browser on compatible devices. Manage matters, documents, tasks and client information in one connected platform, supported by Redbrick’s UK-based team.
Get in touch to discuss the right solution for your firm.
**Redbrick Legal AI**
Practical AI for Scottish Legal Teams
Equip your firm with powerful AI-driven automation tools designed to streamline everyday tasks and reduce administrative burden. Instantly summarise and analyse lengthy documents into clear, concise key points, ensuring critical details are never missed. Generate professional, accurate client communications in seconds, saving time while maintaining a consistent tone of voice. Built-in proofreading and accuracy checks help eliminate errors and uphold high standards across all correspondence.
[****See how Redbrick works**. **Get in touch ⇩****](#learn-more)
### Integration that delivers
---
---
[**Download Our Scottish Brochure**](https://redbricksolutions.co.uk/wp-content/uploads/2026/10/Legal-Case-Management-for-Scottish-Law-Firms.pdf)
### Digital legal technology
---
Contact us to arrange a personalised demonstration of Redbrick’s legal case management software and discover how one connected platform can improve matter visibility, reduce administration and help your firm work more efficiently.
Scotland Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
### Testimonials
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“Redbrick has made a noticeable difference to the way our residential team works, helping to streamline processes and making day-to-day management more efficient.
The support from the team behind the system has been excellent. Throughout the implementation they have
worked closely with us in order to deliver a product that we are excited to use and evolve.”
**Emma MacKenzie**
Head of Operations Residential Conveyancing
Scotland, Gilson Gray
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [One Connected Platform. Greater Control.](https://redbricksolutions.co.uk/one-platform-smarter-case-management/)
**Published:** August 20, 2026
**Author:** Chloe Cragg
**Content:**
# Legal Case Management Software for Law Firms
---
**Is your legal case management working as hard as your team?**
When information, documents and workflows are spread across different systems, your team wastes valuable time searching, duplicating data and joining the dots.
Redbrick brings everything together in one connected platform, helping your team work smarter, stay in control and keep matters moving from start to finish.
**Connected case management** – manage matters, documents, tasks and client information in one place.
**Everything your team needs** – combine secure case management with Legal AI, digital onboarding, Legal Forms and time recording.
**Simpler, smarter processes** – streamline document creation, billing and reporting while reducing administration.
**Integrated legal accounts** – connect case work and finances for greater visibility across every matter.
[**See Redbrick in action, tailored to your firm**
**Get in touch ⇩**](#learn-more)
## A connected platform for modern legal teams
---
Building on more than two decades of specialist experience in conveyancing, Redbrick now provides firms with the technology to create joined up workflows across their wider legal services.
Capabilities include workflow automation, digital onboarding, secure e-signatures, time recording, court bundling, integrated legal accounts and comprehensive reporting.
By replacing disconnected systems and repetitive administration with connected processes and greater visibility, Redbrick helps law firms increase capacity, reduce risk and deliver a more consistent client experience.
## Innovation that never stops
---
**Redbrick Cloud**
Smarter. Faster. Secure Legal Case Management.
Redbrick Cloud gives law firms secure access to their legal case management software through a web browser on compatible devices. Manage matters, documents, tasks and client information in one connected platform, supported by Redbrick’s UK-based team.
Get in touch to discuss the right solution for your firm.
**Redbrick Legal AI**
Automate. Draft. Analyse. Proofread.
Equip your firm with powerful AI-driven automation tools designed to streamline everyday tasks and reduce administrative burden. Instantly summarise and analyse lengthy documents into clear, concise key points, ensuring critical details are never missed. Generate professional, accurate client communications in seconds, saving time while maintaining a consistent tone of voice. Built-in proofreading and accuracy checks help eliminate errors and uphold high standards across all correspondence.
[**See how Redbrick works**. **Get in touch ⇩**](#learn-more)
## Integration that delivers
---
---
## Digital legal technology
---
Contact us to arrange a personalised demonstration of Redbrick’s legal case management software and discover how one connected platform can improve matter visibility, reduce administration and help your firm work more efficiently.
ChatGPT Ads Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Online Advertisement
Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
## Testimonials
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [One Connected Platform. Greater Control.](https://redbricksolutions.co.uk/one-platform-smarter-legal-case-management/)
**Published:** September 8, 2026
**Author:** Chloe Cragg
**Content:**
# Legal Case Management Software for Law Firms
---
**Is your legal case management working as hard as your team?**
When information, documents and workflows are spread across different systems, your team wastes valuable time searching, duplicating data and joining the dots.
Redbrick brings everything together in one connected platform, helping your team work smarter, stay in control and keep matters moving from start to finish.
**Connected case management** – manage matters, documents, tasks and client information in one place.
**Everything your team needs** – combine secure case management with Legal AI, digital onboarding, Legal Forms and time recording.
**Simpler, smarter processes** – streamline document creation, billing and reporting while reducing administration.
**Integrated legal accounts** – connect case work and finances for greater visibility across every matter.
[**See Redbrick in action, tailored to your firm**
**Get in touch ⇩**](#learn-more)
## A connected platform for modern legal teams
---
Building on more than two decades of specialist experience in conveyancing, Redbrick now provides firms with the technology to create joined up workflows across their wider legal services.
Capabilities include workflow automation, digital onboarding, secure e-signatures, time recording, court bundling, integrated legal accounts and comprehensive reporting.
By replacing disconnected systems and repetitive administration with connected processes and greater visibility, Redbrick helps law firms increase capacity, reduce risk and deliver a more consistent client experience.
## Innovation that never stops
---
**Redbrick Cloud**
Smarter. Faster. Secure Legal Case Management.
Redbrick Cloud gives law firms secure access to their legal case management software through a web browser on compatible devices. Manage matters, documents, tasks and client information in one connected platform, supported by Redbrick’s UK-based team.
Get in touch to discuss the right solution for your firm.
**Redbrick Legal AI**
Automate. Draft. Analyse. Proofread.
Equip your firm with powerful AI-driven automation tools designed to streamline everyday tasks and reduce administrative burden. Instantly summarise and analyse lengthy documents into clear, concise key points, ensuring critical details are never missed. Generate professional, accurate client communications in seconds, saving time while maintaining a consistent tone of voice. Built-in proofreading and accuracy checks help eliminate errors and uphold high standards across all correspondence.
[****See how Redbrick works**. **Get in touch ⇩****](#learn-more)
## Integration that delivers
---
---
## Digital legal technology
---
Contact us to arrange a personalised demonstration of Redbrick’s legal case management software and discover how one connected platform can improve matter visibility, reduce administration and help your firm work more efficiently.
PPC Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Online Advertisement
Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
## Testimonials
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
### One platform for your entire practice
---
**[Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/?utm_source=google_ads_webpage&utm_medium=google_ads_webpage)**
From digital onboarding, biometric AML and source of funds checks through to automated workflows, Legal Forms, client communication, e-signatures, AI assisted drafting, integrated accounts and HM Land Registry e-DRS, Redbrick connects every stage of the conveyancing journey within one intuitive cloud platform.
[**Learn more**](https://redbricksolutions.co.uk/what-we-do/?utm_source=google_ads_webpage&utm_medium=google_ads_webpage)
**[Wills and LPA Case Management](https://redbricksolutions.co.uk/wills-and-lpa-case-management/?utm_source=google_ads_webpage&utm_medium=google_ads_webpage)**
Our legal case management software for wills and lasting power of attorney helps law firms manage matters efficiently, from initial instructions through to completion. Designed to simplify everyday processes, it gives legal teams the tools they need to stay organised while providing a smooth experience for clients.
[**Learn more**](https://redbricksolutions.co.uk/wills-and-lpa-case-management/?utm_source=google_ads_webpage&utm_medium=google_ads_webpage)
**[Family Law Case Management](https://redbricksolutions.co.uk/family-law-case-management/?utm_source=google_ads_webpage&utm_medium=google_ads_webpage)**
Keep family law matters organised from instruction through to completion. Redbrick brings case information, documents and workflows together in one place, helping legal teams work efficiently and stay on top of every stage of a matter.
[**Learn more**](https://redbricksolutions.co.uk/family-law-case-management/?utm_source=google_ads_webpage&utm_medium=google_ads_webpage)
---
### [Employment Law Case Management](https://redbricksolutions.co.uk/employment-law-case-management/)
**Published:** September 2, 2026
**Author:** Chloe Cragg
**Content:**
# Employment Law Case Management
---
Redbrick’s cloud-based legal case management software helps employment law teams manage matters more efficiently, with integrated document management, digital Legal Forms, secure client communication and powerful automation all within a single platform.
From employment disputes and grievances to settlement agreements and tribunal claims, Redbrick helps your team streamline everyday processes, reduce administration and keep matters moving.
[**Want to find out more? Get in touch** ⇩](#learn-more)
## A Connected Legal Technology Platform
---
Redbrick brings together the tools employment law firms use every day in one connected platform.
Your team can access a range of practice management tools that make everyday work simpler and more efficient. From Legal AI, customisable workflows and Outlook integration to secure client portals, e-signatures, automated client updates, Source of Funds, Biometric AML checks, HM Land Registry eDRS integration with digital AP1s and legal accounting integration, everything works together in one place. With low setup costs, you get the tools you need without adding more systems to manage.
## Helping Employment Law Teams Work More Efficiently
---
### What types of employment law matters can Redbrick support?
Redbrick can support a wide range of employment law matters, including employment contracts, disciplinary and grievance cases, settlement agreements, workplace disputes, redundancy, discrimination claims and employment tribunal matters. Firms can tailor workflows to suit their individual processes.
### Does Redbrick integrate with Legal Forms?
Yes. Redbrick integrates with Legal Forms, giving you access to a comprehensive library of professionally maintained Legal Forms, seamlessly integrated with Redbrick.
### Can Redbrick help manage employment tribunal cases?
Redbrick helps teams manage case information, documents, correspondence, key dates and tasks from one central platform, helping keep employment tribunal matters organised and on track.
[**See Redbrick in action. Get in touch ⇩**](#learn-more)
## Digital Legal Technology
---
Contact us today to book a personalised demonstration and see how Redbrick can improve matter visibility, reduce administration and support more efficient, consistent workflows through one secure, cloud-based platform.
Employment Law Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
---
### A Connected Platform for Modern Legal Teams
---
**[Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/)**
From digital onboarding, biometric AML and source of funds checks through to automated workflows, Legal Forms, client communication, e-signatures, AI assisted drafting, integrated accounts and HM Land Registry e-DRS, Redbrick connects every stage of the conveyancing journey within one intuitive cloud platform.
[**Learn More**](https://redbricksolutions.co.uk/what-we-do/)
**[LPA and Wills Case Management](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)**
Our legal case management software for wills and lasting power of attorney helps firms manage every stage of a matter in one place. From taking initial instructions to completing the work, it brings processes, information and documents together to help legal teams work more efficiently and keep matters moving.
[**Learn More**](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)
**[Family Law Case Management](https://redbricksolutions.co.uk/family-law-case-management/)**
Keep family law matters organised from instruction through to completion. Redbrick brings case information, documents and workflows together in one place, helping legal teams work efficiently and stay on top of every stage of a matter.
[**Learn More**](https://redbricksolutions.co.uk/family-law-case-management/)
---
### Why Our Clients Work With Us
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [Event £150 Prize Draw Entry](https://redbricksolutions.co.uk/event-prize-draw-entry/)
**Published:** September 28, 2026
**Author:** Freya Armstrong
**Content:**
By entering the prize draw, you agree to us processing your details for administration of the competition. **Marketing consent is optional.**
Event Prize Entry Form
Full Name
\*
Firm Name
\*
Phone Number
\*
Email
\*
Which event did you see us at?
\*
Would you like to receive marketing communications and updates from Redbrick Solutions?
\*
Yes
No
Captcha
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If you are human, leave this field blank.
---
### [Family Law Case Management](https://redbricksolutions.co.uk/family-law-case-management/)
**Published:** August 10, 2026
**Author:** Chloe Cragg
**Content:**
# Family Law Case Management
---
Redbrick’s cloud-based legal case management software helps family law teams work more efficiently with integrated document management, digital Legal Forms, secure client communication, court bundling and powerful automation, all within a single platform.
By reducing administrative effort, fee earners can spend more time providing expert legal advice and supporting their clients through important life events.
[**Want to find out more? Get in touch** ⇩](#learn-more)
## A Connected Legal Technology Platform
---
Redbrick brings together the tools family law firms use every day in one connected platform.
Your team can access a range of practice management tools that make everyday work simpler and more efficient. From Legal AI, customisable workflows and Outlook integration to secure client portals, e-signatures, court bundling, automated client updates, Source of Funds, Biometric AML checks, HM Land Registry eDRS integration with digital AP1s and legal accounting integration, everything works together in one place. With low setup costs, you get the tools you need without adding more systems to manage.
## Helping Family Law Teams Work More Efficiently
---
### What types of family law matters can Redbrick support?
Redbrick is designed to support a wide range of family law matters, including divorce, financial settlements, child arrangements, care proceedings, cohabitation disputes, adoption and mediation. Firms can tailor workflows to suit the way they work.
### Does Redbrick integrate with Legal Forms?
Yes. Redbrick integrates with Legal Forms, giving you access to a comprehensive library of professionally maintained Legal Forms, seamlessly integrated with Redbrick.
### Can Redbrick help with court bundling?
Yes. Redbrick helps family law teams organise and prepare documents for [court bundles](https://redbricksolutions.co.uk/court-bundle-software/), making it easier to manage large volumes of case documentation and prepare matters for hearings.
[**See Redbrick in action. Get in touch ⇩**](#learn-more)
[](#learn-more)
## Digital Legal Technology
---
Contact us today to book a personalised demonstration and see how Redbrick can improve matter visibility, reduce administration and support more efficient, consistent workflows through one secure, cloud-based platform.
Family Law Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
---
### A Connected Platform for Modern Legal Teams
---
**[Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/)**
From digital onboarding, biometric AML and source of funds checks through to automated workflows, Legal Forms, client communication, e-signatures, AI assisted drafting, integrated accounts and HM Land Registry e-DRS, Redbrick connects every stage of the conveyancing journey within one intuitive cloud platform.
[**Learn More**](https://redbricksolutions.co.uk/what-we-do/)
**[Wills and LPA Case Management](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)**
Our legal case management software for wills and lasting power of attorney helps firms manage every stage of a matter in one place. From taking initial instructions to completing the work, it brings processes, information and documents together to help legal teams work more efficiently and keep matters moving.
[**Learn More**](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)
**[Employment Law Case Management](https://redbricksolutions.co.uk/employment-law-case-management/)**
Managing employment law matters involves keeping track of case information, documents, deadlines and processes at every stage. Redbrick brings these elements together in one place, helping legal teams stay organised, work consistently and keep matters moving from instruction through to completion.
[**Learn More**](https://redbricksolutions.co.uk/employment-law-case-management/)
---
### Why Our Clients Work With Us
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [Wills and LPA Case Management](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)
**Published:** August 26, 2026
**Author:** Chloe Cragg
**Content:**
# Wills and LPA Case Management
---
Our legal case management software for wills and lasting power of attorney has been designed with ease of use in mind, carefully curated to provide maximum efficiency for both law firms and their clients.
Our software comes with a range of features, including fully customisable workflows, comprehensive document management, Legal Forms, shared diaries for the whole firm to view, an intuitive interface, and smart search technology. With our intelligent will and lasting power of attorney software, case management couldn’t be any easier.
[**Want to find out more? Get in touch** ⇩](#learn-more)
## A Connected Legal Technology Platform
---
Redbrick brings together the tools legal teams use every day in one connected platform.
Your team can access a range of legal practice management tools that make everyday work simpler and more efficient. From Legal AI, customisable workflows and Outlook integration to secure client portals, e-signatures, automated client updates, Source of Funds, Biometric AML checks, HM Land Registry eDRS integration with digital AP1s and legal accounting integration, everything works together in one place. With low setup costs, you get the tools you need without adding more systems to manage.
## Helping Wills and LPA Law Teams Work More Efficiently
---
### Can Wills & LPA workflows be customised to the way our firm works?
Redbrick offers customisable workflows and matter types, allowing firms to build processes around the way they handle Wills and LPA matters. Workflows can use triggers to generate documents, forms, emails and text messages at the appropriate stage.
### Does Redbrick integrate with Legal Forms?
Yes. Redbrick integrates with Legal Forms, giving you access to a comprehensive library of professionally maintained Legal Forms, seamlessly integrated with Redbrick.
### Can Redbrick connect Wills with the National Will Register?
Yes. Redbrick integrates with Certainty, the UK’s National Will Register, allowing users to search for or register a Will directly from within a matter. Relevant information can be pre-populated and the registration certificate stored automatically in the document history.
### Can Redbrick manage a firm’s shared diary?
Yes. A shared diary gives the whole firm visibility of client meetings, room bookings and colleague availability, with Outlook integration available too.
### Can I use my own letter templates?
Yes. Law firms can import their own letter templates into Redbrick. As part of the setup process, relevant fields are mapped so information held within the system can be used to pre-populate correspondence, reducing the need to repeatedly enter the same information.
### Does Redbrick integrate with Outlook?
Redbrick has two-way Outlook integration. Outbound emails can be sent from within the system, with attachments automatically converted to PDF, while inbound correspondence can be automatically added to the matter’s document history. This helps keep email correspondence together with the relevant case information.
### Can I manage Wills & LPA matters alongside other areas of legal work?
Yes. Redbrick is designed for multi-practice law firms, allowing teams to manage Wills and LPA work alongside other legal matters within the same connected platform.
[**See Redbrick in action. Get in touch ⇩**](#learn-more)
## Digital Legal Technology
---
Contact us today to book a personalised demonstration and see how Redbrick can improve matter visibility, reduce administration and support consistent Wills and LPA workflows through one secure, cloud-based platform.
Wills & LPA Software Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
---
### A Connected Platform for Modern Legal Teams
---
**[Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/)**
From digital onboarding, biometric AML and source of funds checks through to automated workflows, Legal Forms, client communication, e-signatures, AI assisted drafting, integrated accounts and HM Land Registry e-DRS, Redbrick connects every stage of the conveyancing journey within one intuitive cloud platform.
[**Learn More**](https://redbricksolutions.co.uk/what-we-do/)
**[Employment Case Management](https://redbricksolutions.co.uk/employment-law-case-management/)**
Managing employment law matters involves keeping track of case information, documents, deadlines and processes at every stage. Redbrick brings these elements together in one place, helping legal teams stay organised, work consistently and keep matters moving from instruction through to completion.
[**Learn More**](https://redbricksolutions.co.uk/employment-law-case-management/)
**[Family Law Case Management](https://redbricksolutions.co.uk/family-law-case-management/)**
Keep family law matters organised from instruction through to completion. Redbrick brings case information, documents and workflows together in one place, helping legal teams work efficiently and stay on top of every stage of a matter.
[**Learn More**](https://redbricksolutions.co.uk/family-law-case-management/)
---
### Why Our Clients Work With Us
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [Court Bundle Software](https://redbricksolutions.co.uk/court-bundle-software/)
**Published:** September 2, 2026
**Author:** Chloe Cragg
**Content:**
## Court Bundle Software
---
Preparing court bundles can be a time-consuming and administrative-heavy process. Redbrick helps legal teams organise case documents, compile bundles and prepare matters for hearings more efficiently.
Redbrick Court Bundle Builder is software that helps legal teams organise documents, prepare searchable PDF bundles, manage pagination and create court-ready bundles. It supports different bundle types, configurable court profiles and large document sets, and forms part of Redbrick’s wider legal case management offering.
[**Want to find out more? Get in touch** ⇩](#learn-more)
## Legal Court Bundling Made Simpler
---
Redbrick’s court bundle software helps legal teams prepare, organise and manage court bundles efficiently, with tools designed to simplify document preparation and handling, even for large and complex bundles.
**Flexible PDF Volumes**
Split large bundles into manageable volumes based on file size and optional page limits, with links between volumes.
**Consistent Pagination**
Apply continuous numbering across the bundle, including the cover and index, while preserving existing references when documents are added later.
**Automatic Drafts**
Draft bundles can be regenerated automatically when content changes, with the option to open the latest draft for review.
**Searchable, Easy-to-Navigate Bundles**
Numbered bookmarks help users navigate sections quickly, while text checks are performed across pages to support searchable documents, including verification following OCR processing.
**Prepare PDFs for Court**
Built-in PDF preparation tools support permanent raster redaction, page rotation and image-resolution reduction.
**Configurable Court Profiles**
Use editable profiles for the Court of Appeal and Supreme Court, with configurable output limits.
**Built for Large Bundles**
Redbrick Court Bundle Builder is designed to handle large document sets, with testing including a 3,002-page text bundle.
## Bring Documents Together in One Place
---
### Can I create different types of court bundles?
Yes. Named selections can be created for core, trial, authorities and other bundles using the same document set.
### Can I split a large court bundle into multiple PDFs?
Yes. Bundles can be split into volumes based on configured file-size and optional page limits.
### Can I update a bundle after documents have been added or changed?
Yes. Temporary drafts can be regenerated after content changes, allowing teams to review the latest version.
### What courts does Redbrick court bundle software support?
Editable profiles are available for the Court of Appeal and Supreme Court, with configurable output limits.
### Can I work with existing court bundle projects?
Yes. Existing projects can be opened from the configured document store, while existing project and settings compatibility is retained.
####
[**See Redbrick in action. Get in touch ⇩**](#learn-more)
## Digital Legal Technology
---
See how Redbrick’s courting bundling software can simplify court bundle preparation, reduce manual work and help your team create accurate, court-ready bundles with greater efficiency.
Court Bundle Software Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
---
### A Connected Platform for Modern Legal Teams
---
**[Family Law Case Management](https://redbricksolutions.co.uk/family-law-case-management/)**
Keep family law matters organised from instruction through to completion. Redbrick brings case information, documents and workflows together in one place, helping legal teams work efficiently and stay on top of every stage of a matter.
[**Learn More**](https://redbricksolutions.co.uk/family-law-case-management/)
**[Wills and LPA Case Management](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)**
Our legal case management software for wills and lasting power of attorney helps law firms manage matters efficiently, from initial instructions through to completion. Designed to simplify everyday processes, it gives legal teams the tools they need to stay organised while providing a smooth experience for clients.
[**Learn More**](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)
**[Employment Law Case Management](https://redbricksolutions.co.uk/employment-law-case-management/)**
Managing employment law matters involves keeping track of case information, documents, deadlines and processes at every stage. Redbrick brings these elements together in one place, helping legal teams stay organised, work consistently and keep matters moving from instruction through to completion.
[**Learn More**](https://redbricksolutions.co.uk/employment-law-case-management/)
---
### Why Our Clients Work With Us
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [About Redbrick Solutions](https://redbricksolutions.co.uk/who-we-are/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
# Legal Case Management
Redbrick Solutions is a UK legal case management software provider, established in 2001 and still privately owned today. Our platform helps law firms manage matters, documents, workflows, client communication and day-to-day legal processes in one connected system.
Used by more than 3,000 legal professionals, Redbrick supports law firms across a range of practice areas, from conveyancing and property to wills and probate, commercial and private client work. Redbrick is supported by a UK-based team, with a focus on making legal technology straightforward to use and providing responsive support when firms need it.
### Hear from our dedicated team at Redbrick Solutions as they share their insights:
---
### [Legal Forms](https://redbricksolutions.co.uk/legal-forms/)
**Published:** July 16, 2026
**Author:** Chloe Cragg
**Content:**
# Legal Forms
---
Streamline document creation with access to an extensive library of up-to-date Legal Forms across all practice areas.
The Legal Forms are regularly reviewed and professionally maintained, helping reduce the risk of relying on outdated documentation and giving legal teams confidence that they are working from accurate templates.
Whether creating documents for new matters or managing ongoing cases, fee earners can quickly find the resources they need to support a consistent approach across the law firm.
[**Want to find out more? Get in touch** ⇩](#learn-more)
## Connected Legal Forms, Built for Modern Firms
---
Finding the right form shouldn’t slow your team down.
Integrated within Redbrick’s end-to-end digital technology platform, cloud-based Legal Forms give teams quick access to the documents they need, when they need them.
By reducing time spent searching, creating and managing documentation, firms can streamline everyday processes and focus on delivering an exceptional client experience.
## Everything Your Firm Needs from Legal Forms
---
### What types of Legal Forms are available?
The comprehensive Legal Forms library supports a wide range of legal workflows and practice areas, providing access to commonly used documents and templates required by legal professionals. Whether supporting wills and probate, lasting powers of attorney (LPAs), family law, conveyancing, commercial matters, private clients, employment, or other areas of law, teams can quickly access the forms they need to support their day-to-day work.
### **Why should law firms use digital Legal Forms**?
The digital Legal Forms provide law firms with quick access to reliable, up-to-date templates through a secure, cloud-based platform. By reducing manual document creation and searching, firms can improve efficiency and support consistent ways of working.
With a future-proof approach to legal technology, digital forms help firms adapt to changing requirements while ensuring teams always have access to the documents they need.
### How do Legal Forms help maintain compliance?
Using regularly reviewed Legal Forms helps firms reduce the risk of relying on outdated documentation. Access to current templates supports consistency and confidence across legal teams.
[**See Redbrick in action. Get in touch ⇩**](#learn-more)
## Digital Legal Technology
---
Contact our team to discover how Legal Forms can support document management across your firm.
Legal Forms Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
---
### A Connected Platform for Modern Legal Teams
---
**[Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/)**
From digital onboarding, biometric AML and source of funds checks through to automated workflows, Legal Forms, client communication, e-signatures, AI assisted drafting, integrated accounts and HM Land Registry e-DRS, Redbrick connects every stage of the conveyancing journey within one intuitive cloud platform.
[**Learn More**](https://redbricksolutions.co.uk/what-we-do/)
[**Family Law Case Management**](https://redbricksolutions.co.uk/family-law-case-management/)
Keep family law matters organised from instruction through to completion. Redbrick brings case information, documents and workflows together in one place, helping legal teams work efficiently and stay on top of every stage of a matter.
[**Learn More**](https://redbricksolutions.co.uk/family-law-case-management/)
**[Wills and LPA Case Management](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)**
Our legal case management software for wills and lasting power of attorney helps firms manage every stage of a matter in one place. From taking initial instructions to completing the work, it brings processes, information and documents together to help legal teams work more efficiently and keep matters moving.
[**Learn More**](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)
---
### Why Our Clients Work With Us
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [Commercial Law Case Management](https://redbricksolutions.co.uk/commercial-law-case-management/)
**Published:** September 2, 2026
**Author:** Chloe Cragg
**Content:**
# Commercial Law Case Management
---
Redbrick’s cloud-based legal case management software helps commercial law firms manage matters efficiently, bringing case management, document management, Legal Forms, secure client communication and workflow automation together in one connected platform.
From contracts and agreements to transactions and business matters, Redbrick helps firms streamline processes, reduce administrative effort and keep teams focused on delivering expert legal advice.
[**Want to find out more? Get in touch** ⇩](#learn-more)
## Connected Technology for Commercial Law
---
Redbrick brings together the tools legal teams use every day in one connected platform.
Your team can access a range of legal practice management tools that make everyday work simpler and more efficient. From Legal AI, customisable workflows and Outlook integration to secure client portals, e-signatures, automated client updates, Source of Funds, Biometric AML checks, HM Land Registry eDRS integration with digital AP1s and legal accounting integration, everything works together in one place. With low setup costs, you get the tools you need without adding more systems to manage.
## Helping Commercial Law Teams Work More Efficiently
---
### What types of commercial law matters can Redbrick support?
Redbrick can support a wide range of commercial law matters, including commercial contracts, agreements, corporate transactions, business sales and acquisitions, partnerships, shareholder agreements and other day-to-day commercial legal work. Firms can tailor workflows to suit their individual processes.
### How does Redbrick support document management?
Commercial matters often involve large volumes of contracts, correspondence and supporting documents. Redbrick provides a centralised approach to document management, helping teams quickly access and manage the information they need.
### Can Redbrick help manage employment tribunal cases?
Yes. Redbrick helps teams manage case information, documents, correspondence, key dates and tasks from one central platform, helping keep employment tribunal matters organised and on track.
### Does Redbrick integrate with Legal Forms?
Yes. Redbrick integrates with Legal Forms, giving you access to a comprehensive library of professionally maintained Legal Forms, seamlessly integrated with Redbrick.
[**See Redbrick in action. Get in touch ⇩**](#learn-more)
## Digital Legal Technology
---
Contact us today to book a personalised demonstration and see how Redbrick can improve matter visibility, reduce administration and support more efficient, consistent workflows through one secure, cloud-based platform.
Employment Law Contact Form Full Name \*
Firm Name \*
Phone Number \*
Email \*
Message
How did you hear about us? \* Google Search
Referral/Recommendation
Webinar or Event
Online Publication
Social Media
Other
Captcha
Submit
If you are human, leave this field blank.
---
### A Connected Platform for Modern Legal Teams
---
**[Conveyancing Case Management](https://redbricksolutions.co.uk/what-we-do/)**
From digital onboarding, biometric AML and source of funds checks through to automated workflows, Legal Forms, client communication, e-signatures, AI assisted drafting, integrated accounts and HM Land Registry e-DRS, Redbrick connects every stage of the conveyancing journey within one intuitive cloud platform.
[**Learn More**](https://redbricksolutions.co.uk/what-we-do/)
**[Wills and LPA Case Management](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)**
Our legal case management software for wills and lasting power of attorney helps law firms manage matters efficiently, from initial instructions through to completion. Designed to simplify everyday processes, it gives legal teams the tools they need to stay organised while providing a smooth experience for clients.
[**Learn More**](https://redbricksolutions.co.uk/wills-and-lpa-case-management/)
**[Employment Law Case Management](https://redbricksolutions.co.uk/employment-law-case-management/)**
Managing employment law matters involves keeping track of case information, documents, deadlines and processes at every stage. Redbrick brings these elements together in one place, helping legal teams stay organised, work consistently and keep matters moving from instruction through to completion.
[**Learn More**](https://redbricksolutions.co.uk/employment-law-case-management/)
---
## Why Our Clients Work With Us
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [Conveyancing Searches](https://redbricksolutions.co.uk/conveyancing-searches/)
**Published:** August 2, 2023
**Author:** Chloe Cragg
**Content:**
# Simplified conveyancing searches, connected with Redbrick
Choosing the right conveyancing search provider is essential for delivering a fast, efficient and accurate conveyancing service. Redbrick Solutions’ conveyancing case management software integrates with leading conveyancing search providers, giving law firms greater flexibility when ordering property searches and managing the conveyancing search process.
Access your chosen search provider directly from within Redbrick’s conveyancing software, with seamless integration that helps reduce administration and save valuable time. Automatic logins and pre-populated client, matter and property details help eliminate duplicate data entry, improve accuracy and ensure searches can be ordered quickly and efficiently.
Designed to simplify the property search process, Redbrick helps conveyancing teams manage searches more effectively, improving productivity while supporting a smoother experience from instruction through to completion.
### Redbrick Conveyancing Searches
[](https://redbricksolutions.co.uk/partners/infotrack/)
---
**[InfoTrack](https://redbricksolutions.co.uk/partners/infotrack/) – Integrated Property Searches with InfoTrack**
InfoTrack is one of the UK’s leading legal technology providers, supporting more than 30,000 legal professionals with innovative digital solutions. Its intelligent platform streamlines key legal processes, enabling firms to manage work more efficiently while maintaining accuracy, security and compliance.
**Key Benefits:**
[](https://redbricksolutions.co.uk/partners/tmgroup/)
---
**[tmGroup](https://redbricksolutions.co.uk/partners/tmgroup/ "tmGroup") – Your Property Search Partner**
tmGroup is the UK’s largest independent provider of conveyancing searches in England and Wales.
With over 25 years of experience, we have the people, expertise and systems to deliver property search services you can trust. Whether you need residential or commercial conveyancing searches, tmGroup offers reliable, efficient service and dedicated support.
#### **What tmGroup offers:**
[](https://redbricksolutions.co.uk/partners/the-search-bureau/)
---
**[](https://redbricksolutions.co.uk/partners/tmgroup/ "tmGroup")[The Search Bureau](https://redbricksolutions.co.uk/partners/the-search-bureau/) – Discover Transparency and Ease**
The Search Bureau offer conveyancing searches for both Residential and Commercial property transactions as well as a complete range of other essential products and services.
The Search Bureau was formed in 2008 with the principal of being a search company focused on the most of important part of our business – their clients. They offer clients multiple options in terms of ordering and also ensure that searches can be monitored in real time, saving clients valuable time.
The seamless integration with Redbrick will allow users to order searches directly from within the conveyancing case management software, saving time and improving security.
The Search Bureau know that our clients want a hassle free and transparent service and that is exactly what they provide.
#### **Key Benefits:**
**The Conveyancing Quote Calculator seamlessly integrates into your law firm’s website, offering your clients a streamlined and professional experience. For an example of how the tool works, then please [click here](https://redbricksolutions.co.uk/conveyancing-quote-calculator/).**
[**Contact us for more information or to arrange a demonstration**](https://redbricksolutions.co.uk/contact/)
---
### [Biometric AML](https://redbricksolutions.co.uk/biometric-aml/)
**Published:** August 2, 2023
**Author:** Chloe Cragg
**Content:**
# Biometric ID checks you can rely on
Redbrick’s [legal case management software](https://redbricksolutions.co.uk/what-we-do/) can provide real-time biometric identity checks from our seamless integrations.
We understand that law firms face increasing pressure from regulatory bodies to comply with anti-money laundering legislation.
The Solicitors Code of Conduct requires firms to have a system in place to manage risk, complete due diligence and comply with these legal obligations. Therefore, our system has been designed to provide you with a fast, efficient and reliable solution to ensure that any ID checks are completed swiftly.
### Redbrick’s streamlined Biometric AML integrations:
[](https://redbricksolutions.co.uk/partners/thirdfort/)
---
[Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/) helps conveyancers achieve Safe Harbour status through their Enhanced NFC ID check, which meets HMLR’s Digital ID Standard requirements, plus they’ve been certified by the UK Government’s Digital Identity & Attributes Trust Framework.
#### **Features & Benefits:**
**Here’s what one of [Thirdfort’s](https://www.thirdfort.com/) clients had to say about their Biometric AML solution:**
***Thomas Legal*** reported their client onboarding time decreased from 4-7 days to less than 24 hours after implementing Thirdfort.
[**Contact us for more information about Thirdfort or to arrange a demonstration**](https://redbricksolutions.co.uk/contact/)
For more information about our Biometric AML providers or to learn more about [**Redbrick’s practice management software**](https://redbricksolutions.co.uk/what-we-do/), please **[contact us](https://redbricksolutions.co.uk/contact/).**
---
### [Redbrick Legal AI](https://redbricksolutions.co.uk/redbrick-legal-ai/)
**Published:** July 13, 2026
**Author:** Chloe Cragg
**Content:**
# Redbrick Legal AI
---
Built seamlessly into our end-to-end legal case management platform, our AI capabilities help legal teams streamline everyday tasks, reduce administrative effort and focus more time on what matters most – delivering exceptional client service.
With intelligent tools for document summarisation, communication drafting and proofreading, Redbrick Legal AI helps firms improve efficiency while keeping work simple, secure and connected. Built with UK-based data hosting and security at its core, firms can adopt AI with confidence.
[**Want to find out more? Get in touch** ⇩](#learn-more)
### Intelligent Digital Legal Technology
---
###
**DOCUMENT SUMMARISATION**
Instantly summarise client documents, emails and matter information into clear, actionable insights. Quickly review matter status, identify missing onboarding information, flag incomplete TA6/TA7 responses and highlight the key details needed to keep cases progressing.
###
**ANAYLSE YOUR DATA**
Go beyond document analysis with intelligent insights from your case management data. Ask questions about your firm’s workload, matters and performance, and receive instant, actionable answers to help support better decision-making.
Examples include:
*• How many matters does each fee earner have?
• Which matters are awaiting onboarding information?
• Which files haven’t been updated in the last 14 days?
• Which clients are due an update this week?*
Gain greater visibility across your firm, helping you manage workloads, monitor caseloads and identify opportunities to improve efficiency.
###
**PROOFREADING & ACCURACY CHECKS**
Review client communications with confidence. Refine spelling, grammar, clarity and tone, maintain consistency across emails, letters and documents, and help reduce errors before they reach your clients.
###
**COMMUNICATION DRAFTING**
Create clear, professional correspondence with AI support. Draft client updates, emails and letters more efficiently while maintaining full control through team review before sending.
### Responsible AI for Law Firms
---
Redbrick Legal AI is designed to support legal professionals, not replace them. AI-generated content should always be reviewed before use, helping firms maintain accuracy, apply professional judgement and meet their regulatory obligations.
In line with the SRA’s guidance, firms remain responsible for the work they produce and should ensure appropriate human oversight when using AI.
[**Read the Solicitors Regulation Authority’s**
**guidance on AI and supervision**](https://guidance.sra.org.uk/solicitors/guidance/effective-supervision-guidance/)
### Less admin. More impact. Powered by Legal AI.
---
**Experience the future of legal productivity.**
Request a personalised demonstration or speak to our team to learn how AI can help your firm work smarter.
[**Book a demo**](https://redbricksolutions.co.uk/book-a-demo/)
[**Request more info**](https://redbricksolutions.co.uk/contact-sales/)
---
### Why Our Clients Work With Us
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [LSPC 2026 Conveyancing at the Core.](https://redbricksolutions.co.uk/law-society-property-conference-2026/)
**Published:** August 7, 2026
**Author:** Freya Armstrong
**Content:**
### Automate Routine Work. Reduce rekeying and risk. Give your team complete visibility.
---
Connect every stage of the conveyancing journey, from instruction and onboarding through to completion and post completion in one intuitive cloud platform.
Redbrick Solutions provides leading legal case management software designed especially for lawyers and conveyancers. Our system streamlines case workflows, improves compliance, and boosts productivity from first client contact to matter closure.
• Full-featured case management software for lawyers that simplifies case handling.
• Streamlined digital processes, including document creation, billing, and comprehensive reporting.
• Integrated legal accounting software to align finances and case work.
• Secure legal software with AI assisted drafting and communication, digital onboarding, legal forms, and time recording.
[**Want to find out more? Get in touch** ⇩](#learn-more)
### One Connected platform for the whole firm
---
Building on more than two decades of specialist experience in conveyancing, Redbrick now provides firms with the technology to create joined up workflows across their wider legal services.
Capabilities include workflow automation, digital onboarding, secure e-signatures, time recording, court bundling, integrated legal accounts and comprehensive reporting.
By replacing disconnected systems and repetitive administration with connected processes and greater visibility, Redbrick helps law firms increase capacity, reduce risk and deliver a more consistent client experience.
### Innovation that never stops
---
**Redbrick Cloud**
Smarter. Faster. Secure Legal Case Management.
Access Redbrick legal case management software securely from anywhere, anytime, via a web browser from any device.
Our legal platform is great for working from home on a laptop, from a train on a tablet, or from the office on a PC. This flexibility allows you to keep up with your workload and client needs no matter where you are.
**Redbrick Legal AI**
Automate. Draft. Analyse. Proofread.
Equip your firm with powerful AI-driven automation tools designed to streamline everyday tasks and reduce administrative burden. Instantly summarise and analyse lengthy documents into clear, concise key points, ensuring critical details are never missed. Generate professional, accurate client communications in seconds, saving time while maintaining a consistent tone of voice. Built-in proofreading and accuracy checks help eliminate errors and uphold high standards across all correspondence.
### Integration that delivers
---
---
### See the complete conveyancing journey in action
---
Redbrick connects your people, processes, documents, data and client communication, helping you progress more matters while protecting service quality and control.
Contact us below to book your tailored demonstration.
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### Testimonials
---
“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our legal case management system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”
******Elizabeth Spencer******
Director, Spencer Elliott
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
[**Click here**](https://redbricksolutions.co.uk/who-we-help/ "Who We Help") to read more testimonials and case studies.
---
### [Academy](https://redbricksolutions.co.uk/academy/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
# Welcome to the Redbrick Academy
Below, you will find a selection of instructional and informative videos that we trust will be valuable to you. Additionally, you have the option to view past webinars and access user guides for download. Please utilise the search bar and filter tags for enhanced ease of use.
If you have any specific content requests, please feel free to contact Chloe Cragg, our Academy coordinator, at <ccragg@redbricksolutions.co.uk>.
#### **Redbrick Solutions Product Feedback**
Redbrick are always keen to hear from our clients about how we can help improve products and services to provide the most value to you. Please use our feedback board to openly share any product suggestions you may have, big or small. [Click here](https://productfeedback.redbricksolutions.co.uk/) to share your feedback.
---
### [The Redbrick Solutions News Roundup](https://redbricksolutions.co.uk/news-roundup/)
**Published:** July 12, 2023
**Author:** Chloe Cragg
**Content:**
### The latest legal industry news from around the UK
At [Redbrick Solutions](https://redbricksolutions.co.uk/) we understand the importance of staying up to date and having insight over all the latest legal case management news. From law software news to firm news, we cover a variety of topics to keep you informed.
### **Subscribe to our newsletter**
Click on the button below to subscribe to our newsletter for weekly legal news updates. You can unsubscribe at any time by clicking the link in the footer of our emails.
[**Subscribe Now**](https://zcmp.eu/Hku9)
---
### [Terms and Conditions](https://redbricksolutions.co.uk/terms-and-conditions/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
**REDBRICK’S TERMS AND CONDITIONS**
**FOR THE LICENCE OF SOFTWARE**
1\. Interpretation
1.1 The definitions and rules of interpretation in this clause apply in these Conditions.
Acceptance Date**:** the date on which the Customer is deemed to have accepted the Software under *clause 2.4*.
Additional Services: as defined in *clause 7*.
**Additional Services Fee:** the fee for Additional Services payable by the Customer to Redbrick under *clause 8*.
**agreement:** the contract between Redbrick and the Customer created by the Customer’s acceptance of these Conditions.
**Conditions:** the terms and conditions set out in this document.
**Customer:** the person or firm who licences the Software from Redbrick.
Data Controller or Controller: has the meaning given in the Data Protection Legislation.
Data Protection Legislation: the DPA, GDPR and all applicable laws and regulations relating to the processing of the personal data and privacy at the relevant time including, if applicable, legally binding guidance and codes of practice issued by the Information Commissioner’s Office.
DPA: the Data Protection Act 2018 together with any subordinate legislation or associated regulations as amended, re-enacted or extended at the relevant time.
Customer Personal Data: means “personal data”, including “special categories” of personal data, as defined by the Data Protection Legislation; in each case as provided to Redbrick by the Customer.
GDPR: the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016) and all applicable laws and regulations amending, replacing or superseding the same.
Intellectual Property Rights**:** patents, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, including all applications for (and rights to apply for and be granted), renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world.
Liability Amount: the amount described as such and set out in \[Schedule 1\]\[the Proposal Document.\]
Licence Fee**:** the licence fee payable by the Customer to Redbrick under *clause 8*.
Maintenance Release**:** release of the Software that corrects faults, adds functionality or otherwise amends or upgrades the Software, but which does not constitute a New Version.
New Version**:** any new version of the Software which from time to time is offered by Redbrick to the Customer for use in the course of its normal business, being a version which contains such significant differences from the previous versions as to be regarded by Redbrick as constituting a new product.
Process / Processing: processing of Customer Personal Data.
Proposal Document: the proposal document issued by Redbrick to the Customer \[and annexed to, or provided to the Customer with, these Conditions for the purposes of identification\].
Redbrick: Redbrick Solutions (UK) Limited, incorporated and registered in England and Wales with company number 04323794 whose registered office is at 33 – 35 Pilling Road, Oakham, Rutland LE15 6QF.
Redbrick Software: That part of the Software identified as “Redbrick Software”.
Schedule: a schedule attached to these Conditions.
Site**:** the premises identified in the \[Proposal Document\]\[Schedule 1\] or as otherwise agreed by Redbrick in writing from time to time.
Software**:** the computer programs listed in the \[Schedule 1\]\[Proposal Document\] and any Maintenance Release which is acquired by the Customer during the subsistence of the agreement.
Standard Support Service: Redbrick’s standard software support services in accordance with Redbrick’s support services policy in effect at the time that the support services are provided – the current version of which is set out in Schedule 2.
Specification**:** as appropriate: (a) the document detailing the specification of the Redbrick Software which is issued by Redbrick from time to time; or (b) the document detailing the specification of the Third-Party Software which is issued by the relevant owner of the Third-Party Software from time to time.
Third-**Party Software**: that part of the Software identified as “Third-Party Software”.
1.2 Clause, Schedule and paragraph headings shall not affect the interpretation of these Conditions.
1.3 Unless the context otherwise requires:
(a) words in the singular shall include the plural and in the plural shall include the singular;
(b) A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time;
(c) a reference to one gender shall include a reference to the other genders; and
(d) any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.4 In the case of conflict or ambiguity between any provision contained in the body of these Conditions and any provision contained in the schedules, appendices or Proposal Document, the provision in the body of these Conditions shall take precedence.
1.5 A “person” includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns.
1.6 References to clauses and schedules are to the clauses and schedules of these Conditions and references to paragraphs are to paragraphs of the relevant schedule.
1.7 The schedules and annexes form part of these Conditions and shall have effect as if set out in full in the body of these Conditions. Any reference to these Conditions includes the schedules and annexes.
2\. Delivery, acceptance and installation
2.1 Redbrick shall deliver and install on the Customer’s equipment such copies of the Software (as set out in \[Schedule 1\]\[the Proposal Document\]) at the Site as soon as reasonably possible after the Customer’s acceptance of these Conditions.
2.2 Installation shall be either by attendance on Site or by remote access to the Customer’s IT systems.
2.3 Where the Software is a New Version of an earlier version of the Software currently used by the Customer, before installing the Software, the Supplier shall carry out reasonable tests to ensure that such Software is in operable condition. To assist the Supplier with these tests, the Customer shall deliver to the Supplier such test data (which may include Customer Personal Data) requested by the Supplier. Alternatively, the Customer may request Redbrick obtains such test data itself by accessing the Customer’s systems.
2.4 The Customer shall be deemed to have accepted the Software if:
(a) Redbrick has certified successful installation of the Software; or
(b) the Customer commences operational use of the Software.
3\. Licence
3.1 In consideration of the Licence Fee paid, or to be paid, by the Customer to Redbrick, Redbrick grants to the Customer a non-exclusive licence for the term set out in \[Schedule 1\]\[Proposal Document\] commencing on and including **\[**the Acceptance Date\] to use the Software \[at the Site only\].
3.2 In relation to scope of use:
(a) for the purposes of *clause 3.1*, use of the Software shall be restricted to use of the Software in object code form for the purpose of processing the Customer’s data for the normal business purposes of the Customer (which shall not include allowing the use of the Software by, or for the benefit of, any person other than an employee of the Customer).
(b) the Customer may not use the Software other than as specified in *clause 3.1* and *clause 3.2(a)* without the prior written consent of Redbrick, and the Customer acknowledges that additional fees may be payable on any change of use approved by Redbrick.
(c) the Customer may make backup copies of the Software as may be necessary for its lawful use. The Customer shall record the number and location of all copies of the Software and take steps to prevent unauthorised copying.
(d) except as expressly stated in this *clause 3*, the Customer has no right (and shall not permit any third party) to copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to the Software in whole or in part except to the extent that any reduction of the Software to human readable form (whether by reverse engineering, decompilation or disassembly) is necessary for the purposes of integrating the operation of the Software with the operation of other software or systems used by the Customer, unless Redbrick is prepared to carry out such action at a reasonable commercial fee or has provided the information necessary to achieve such integration within a reasonable period, and the Customer shall request Redbrick to carry out such action or to provide such information (and shall meet Redbrick’s reasonable costs in providing that information) before undertaking any such reduction.
(e) the Third-Party Software shall be deemed to be part of the Software for the purposes of this licence.
3.3 The Customer may not use any such information provided by Redbrick or obtained by the Customer during any such reduction permitted under *clause 3.2(d)* to create any software whose expression is substantially similar to that of the Software nor use such information in any manner which would be restricted by any copyright subsisting in it.
3.4 The Customer shall not:
(a) sub-license, assign or novate the benefit or burden of these Conditions in whole or in part;
(b) allow the Software to become the subject of any charge, lien or encumbrance; and
(c) deal in any other manner with any or all of its rights and obligations under these Conditions,
without the prior written consent of Redbrick, such consent not to be unreasonably withheld or delayed.
3.5 Redbrick may at any time sub-license, assign, novate, charge or deal in any other manner with any or all of its rights and obligations under these Conditions, provided it gives written notice to the Customer.
3.6 Each party confirms it is acting on its own behalf and not for the benefit of any other person.
3.7 Notwithstanding *clause 9*, a party assigning any or all of its rights under these Conditions may disclose to a proposed assignee any information in its possession that relates to these Conditions or its subject matter, the negotiations relating to it and the other party which is reasonably necessary to disclose for the purposes of the proposed assignment, provided that no disclosure pursuant to this *clause 3.7* shall be made until notice of the identity of the proposed assignee has been given to the other party.
3.8 The Customer shall:
(a) keep a complete and accurate record of the Customer’s copying and disclosure of the Software and its users, and produce such record to Redbrick on request from time to time; and
(b) notify Redbrick as soon as it becomes aware of any unauthorised use of the Software by any person.
3.9 The Customer shall permit Redbrick to inspect and have access to any premises (and to the computer equipment located there) at or on which the Software is being kept or used, and have access to any records kept in connection with this these Conditions, for the purposes of ensuring that the Customer is complying with the terms of these Conditions, provided that Redbrick provides reasonable advance notice to the Customer of such inspections, which shall take place at reasonable times.
4\. Maintenance releases
4.1 Redbrick will provide the Customer with all Maintenance Releases generally made available to its customers. The price for Maintenance Releases is included in the Licence Fee. Redbrick warrants that it will not knowingly install a Maintenance Release that will adversely affect the then existing facilities or functions of the Software. Redbrick shall install all Maintenance Releases with such assistance from the Customer as reasonably requested by Redbrick. For the avoidance of doubt, the Customer is required to permit Redbrick to install all Maintenance Releases within a reasonable time frame stipulated by Redbrick.
5\. new versions
5.1 Redbrick may make available New Versions for use by the Customer from time to time.
5.2 New Versions shall be installed by Redbrick only. Before installing the New Version, the Supplier shall carry out reasonable tests to ensure that such New Version is in operable condition. To assist the Supplier with these tests, the Customer shall deliver to the Supplier such test data (which may include Customer Personal Data) requested by the Supplier.
6\. software support
6.1 Redbrick shall provide its Standard Support Service in respect of the Software and New Versions installed by Redbrick for so long as the Customer actively uses the Software and New Versions installed by Redbrick as part of its normal day-to-day business activities and pays all Licence Fees due.
6.2 The Customer shall allow Redbrick to install a Maintenance Release a soon as practicable (and in any case within one month) of Redbrick notifying the Customer that such Maintenance Release is available for installation.
6.3 In relation to New Versions, if Redbrick releases a New Version and the Customer decides not to acquire such New Version, that decision shall not give rise to any right to terminate the agreement, nor shall it result in any adverse effect on the Standard Support Services or the performance of Redbrick’s obligations under these Conditions. However, if Redbrick requires the installation of such New Version to remedy ongoing Software performance or support issues then the Customer shall be required to acquire such New Version and allow its installation by Redbrick. In such instance if the Customer has not (within 3 months of Redbrick having notified the Customer that such New Version is required to be acquired and installed) acquired and arranged installation of that New Version, Redbrick may terminate the Standard Support Service in respect of the Software by giving one month’s written notice to the Customer.
6.4 For the avoidance of doubt, the cost of New Versions and the Standard Support Service is included in the Licence Fees.
7\. Additional services
7.1 The Customer may from time to time request Redbrick to supply additional services of the type set out in \[Schedule 1\]\[the Proposal Document\] (including software development and customisation work) (“Additional Services”) at the rates set out in \[Schedule 1\]\[the Proposal Document\]. Redbrick shall use its reasonable endeavours to comply with the Customer’s request, but the Customer acknowledges that Redbrick’s ability to supply the Additional Services shall depend on the availability of appropriate resources at the time in question.
7.2 Where Redbrick agrees to provide Additional Services, such agreement shall be embodied in an order for Additional Services. Each order for Additional Services shall be made under, and shall incorporate, the terms of these Conditions.
8\. Licence Fees
8.1 Subject to clause 8.4, the Customer shall pay to Redbrick licence fees as calculated in accordance with \[Schedule 1\]\[Proposal Document\] and the fees for any Additional Services also calculated in accordance with \[Schedule 1\]\[Proposal Document\] or as otherwise agreed in writing by the parties. If the licence fees are fixed for any period, that period is set out in \[Schedule 1\]\[the Proposal Document\]. All sums payable under the agreement are exclusive of VAT or any relevant local sales taxes, for which the Customer shall be responsible.
8.2 Redbrick will invoice the Customer at the end of each calendar month for the Licence Fee and Additional Services Fee. The Customer shall pay such invoice in full and cleared funds by direct debit within 14-days of the date of submission of the invoice or within such other period set out in \[Schedule 1\]\[the Proposal Document\].
8.3 Without prejudice to any other rights and remedies Redbrick may have, if the Customer fails to make any payment due to Redbrick under the agreement by the due date for payment, then:
(a) Redbrick may charge the Customer interest on the overdue amount at the rate of 4% per annum above \[FULL NAME OF BANK\]’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount; and/or
(b) Redbrick may suspend the Customer’s use of the Software or the provision of the Standard Support Services and Additional Services.
8.4 Subject to as otherwise provided in \[Schedule 1\]\[the Proposal Document\], Redbrick shall have the right to adjust the Licence Fees by giving the Customer not less than 90-days notice of the proposed changes (Licence Fee Adjustment Notice). Upon expiry of such notice, the fees shall be adjusted in accordance with the Licence Fee Adjustment Notice. If the Customer objects to a proposed adjustment, it may terminate the agreement on 90-days written notice to Redbrick. Such notice to be served within 30-days of receipt of the Licence Fee Adjustment Notice.
9\. Confidentiality and publicity
9.1 Each party shall, during the term of the agreement and thereafter, keep confidential all, and shall not use for its own purposes (other than implementation of the agreement) nor without the prior written consent of the other disclose to any third party (except its professional advisors or as may be required by any law or any legal or regulatory authority) any, information of a confidential nature (including trade secrets and information of commercial value) which may become known to such party from the other party and which relates to the other party, unless that information is public knowledge or already known to such party at the time of disclosure, or subsequently becomes public knowledge other than by breach of these Conditions, or subsequently comes lawfully into the possession of such party from a third party. Each party shall use its reasonable endeavours to prevent the unauthorised disclosure of any such information.
9.2 No party shall make, or permit any person to make, any public announcement concerning the agreement without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.
10\. Redbrick’s warranties
10.1 Redbrick warrants that the then current version of the Software made available by Redbrick will conform in all material respects to the Specification throughout the duration of the agreement **(“**Warranty Period”). Any material non-compliance of the Software with the Specification shall be dealt with solely and exclusively by the provision of Standard Support Services provided such non-compliance not result from the Customer, or anyone acting with the authority of the Customer, having amended the Software or used it outside the terms of these Conditions for a purpose or in a context other than the purpose or context for which it was designed or in combination with any other software not provided or authorised by Redbrick, or it has not been loaded onto Redbrick-specified or suitably configured equipment. If Redbrick is not able to resolve the material non-compliance by suppling the Standard Support Service, then Redbrick may (at its option):
(a) replace the Software; or
(b) terminate the agreement immediately by notice in writing to the Customer and refund any of the Licence Fee paid by the Customer as at the date of termination (less a reasonable sum in respect of the Customer’s use of the Software to the date of termination) on (as requested by Redbrick):
(i) return of the Software and all copies thereof; or
(ii) the permanent removal of the Software from the Customer’s systems.
10.2 The Customer shall provide all the information that may be necessary to assist Redbrick in resolving the defect or fault, including a documented example of any defect or fault, or sufficient information to enable Redbrick to re-create the defect or fault.
10.3 Redbrick does not warrant that the use of the Software will be uninterrupted or error-free or that all faults can be corrected.
10.4 The Customer accepts responsibility for the selection of the Software to achieve its intended results and acknowledges that the Software has not been developed to meet the individual requirements of the Customer.
10.5 Redbrick further warrants that the Standard Support Services and Additional Services shall be provided with reasonable skill and care.
10.6 All other conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into these Conditions or any collateral contract, whether by statute, common law or otherwise, are hereby excluded, including the implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.
11\. Limits of liability
11.1 Except as expressly stated in *clause 11.2*:
(a) Redbrick shall not in any circumstances have any liability for any losses or damages which may be suffered by the Customer (or any person claiming under or through the Customer), whether the same are suffered directly or indirectly or are immediate or consequential, and whether the same arise in contract, tort (including negligence) or otherwise howsoever, which fall within any of the following categories:
(i) special damage even if Redbrick was aware of the circumstances in which such special damage could arise;
(ii) loss of profits;
(iii) loss of anticipated savings;
(iv) loss of business opportunity;
(v) loss of goodwill;
(vi) loss or corruption of data,
provided that this *clause 11.1(a)* shall not prevent claims for loss of or damage to the Customer’s tangible property that fall within the terms of *clause 11.1(b)* or any other claims for direct financial loss that are not excluded by any of categories (i) to (vi) inclusive of this *clause 11.1(a)*;
(b) the total liability of Redbrick, whether in contract, tort (including negligence) or otherwise and whether in connection with the agreement or any collateral contract, shall in no circumstances exceed a sum equal to:
(i) in respect of liability arising under *clause 12*, the amount of £1,000,000 per claim or series of connected claims;
(ii) in respect of any breach by Redbrick of *clause 13* which results in a claim for compensation by any person being made against the Customer under Article 82 of the GDPR (or its equivalent under the DPA), the aggregate amount of any compensation paid or awarded to such person for damage suffered as a result of Redbrick’s breach;
(iii) in respect of any breach by Redbrick of *clause 13* which results in the imposition on the Customer of an administrative fine by the Information Commissioner’s Office, the amount of such fine to the extent that it relates to and has been imposed by reason of Redbrick’s breach; and
(iv) in respect of liability which is not capped under clauses 11.1(b)(i) to 11.1(b)(iii) (inclusive), the higher of:
(A) the Liability Amount; or
(B) the Licence Fees paid by the Customer to Redbrick in the 12-months immediately preceding the event giving rise to the liability in question; or
(C) the limit of cover applicable to Redbrick’s insurance for the liability in question; and
(c) the Customer agrees that, in entering into the agreement, either it did not rely on any representations (whether written or oral) of any kind or of any person other than those expressly set out in these Conditions or (if it did rely on any representations, whether written or oral, not expressly set out in these Conditions) that it shall have no remedy in respect of such representations and (in either case) Redbrick shall have no liability in any circumstances otherwise than in accordance with the express terms of these Conditions.
11.2 The exclusions in *clause 10.6* and *clause 11.1* shall apply to the fullest extent permissible at law, but Redbrick does not exclude liability for:
(a) death or personal injury caused by the negligence of Redbrick, its officers, employees, contractors or agents;
(b) fraud or fraudulent misrepresentation;
(c) breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) any other liability which may not be excluded by law.
11.3 All dates supplied by Redbrick for the delivery and installation of the Software or the provision of the Standard Support Services and Additional Services shall be treated as approximate only. Redbrick shall not in any circumstances be liable for any loss or damage arising from any delay in delivery beyond such approximate dates.
11.4 All references to “Redbrick” in this *clause 11* shall, for the purposes of this clause and *clause 20* only, be treated as including all employees, subcontractors and suppliers of Redbrick, all of whom shall have the benefit of the exclusions and limitations of liability set out in this clause, in accordance with *clause 20*.
12\. Intellectual property rights
12.1 The Customer acknowledges that all Intellectual Property Rights in the Software and any Maintenance Releases belong and shall belong to Redbrick or its licensor, and the Customer shall have no rights in or to the Software other than the right to use it in accordance with the terms of these Conditions.
12.2 Redbrick undertakes at its own expense to defend the Customer or, at its option, settle any claim or action brought against the Customer alleging that the possession or use of the Redbrick Software (or any part thereof) in accordance with the terms of these Conditions infringes the UK Intellectual Property Rights of a third party (“Claim”) and shall be responsible for any reasonable losses, damages, costs (including legal fees) and expenses incurred by or awarded against the Customer as a result of or in connection with any such Claim. For the avoidance of doubt, *clause 12.2* shall not apply where the Claim in question is attributable to possession or use of the Redbrick Software (or any part thereof) by the Customer other than in accordance with the terms of these Conditions, use of the Redbrick Software in combination with any hardware or software not supplied or specified by Redbrick if the infringement would have been avoided by the use of the Redbrick Software not so combined, or use of a non-current release of the Redbrick Software.
12.3 If any third party makes a Claim, or notifies an intention to make a Claim against the Customer, Redbrick’s obligations under *clause 12.2* are conditional on the Customer:
(a) as soon as reasonably practicable, giving written notice of the Claim to Redbrick, specifying the nature of the Claim in reasonable detail;
(b) not making any admission of liability, agreement or compromise in relation to the Claim without the prior written consent of Redbrick (such consent not to be unreasonably conditioned, withheld or delayed);
(c) giving Redbrick and its professional advisers access at reasonable times (on reasonable prior notice) to its premises and its officers, directors, employees, agents, representatives or advisers, and to any relevant assets, accounts, documents and records within the power or control of the Customer, so as to enable Redbrick and its professional advisers to examine them and to take copies (at Redbrick’s expense) for the purpose of assessing the Claim; and
(d) subject to Redbrick providing security to the Customer to the Customer’s reasonable satisfaction against any claim, liability, costs, expenses, damages or losses which may be incurred, taking such action as Redbrick may reasonably request to avoid, dispute, compromise or defend the Claim.
12.4 If any Claim is made, or in Redbrick’s reasonable opinion is likely to be made, against the Customer, Redbrick may at its sole option and expense:
(a) procure for the Customer the right to continue to use the Redbrick Software (or any part thereof) in accordance with the terms of these Conditions;
(b) modify the Redbrick Software so that it ceases to be infringing;
(c) replace the Redbrick Software with non-infringing software; or
(d) terminate the agreement immediately by notice in writing to the Customer and refund any of the Licence Fee paid by the Customer as at the date of termination (less a reasonable sum in respect of the Customer’s use of the Software to the date of termination) on return of the Software and all copies thereof,
provided that if Redbrick modifies or replaces the Redbrick Software, the modified or replacement Redbrick Software must comply with the warranties contained in *clause 10.1* and the Customer shall have the same rights in respect thereof as it would have had under those clauses had the references to the date of these Conditions been references to the date on which such modification or replacement was made.
12.5 Notwithstanding any other provision in these Conditions, *Clause 12.2* shall not apply to the extent that any claim or action referred to in that clause arises directly or indirectly through the possession or use of any Third-Party Software.
12.6 This *clause 12* constitutes the Customer’s exclusive remedy and Redbrick’s only liability in respect of Claims and, for the avoidance of doubt, is subject to *clause 11.1*.
13\. DATA PROTECTION
13.1 The Customer acknowledges that it is a Data Controller of all Customer Personal Data and Redbrick a Data Processor. Should the Customer and Redbrick be deemed to be joint Data Controllers, then as between themselves the Customer shall be deemed to be the Data Controller and Redbrick the Data Processor.
13.2 Each party shall Process Customer Personal Data only in compliance with the Data Protection Legislation. In particular, each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the Customer Personal Data or its accidental loss, destruction or damage.
13.3 The Customer:
(a) shall ensure that the Customer is entitled to transfer necessary Customer Personal Data to Redbrick so that Redbrick may lawfully process the Customer Personal Data in accordance with the agreement on the Customer’s behalf; and
(b) shall in respect of Customer Personal Data: (a) obtain the appropriate valid consents from all data subjects to Processing by Redbrick (and provide copies of such consents to Redbrick); or (b) notify Redbrick of the alternative valid legal justification under Data Protection Legislation for Processing by Redbrick; for each type of Processing to be undertaken by Redbrick pursuant to the agreement prior to the Processing as necessary.
13.4 Redbrick shall:
(a) Process the Customer Personal Data only on documented instructions from the Customer, including with regard to transfers of Customer Personal Data to a third country or an international organisation, unless required to do so by law to which Redbrick is subject; in such a case, Redbrick shall inform the Customer of that legal requirement before Processing, unless that law prohibits such information on important grounds of public interest. For the purposes of this clause the Customer is deemed to have instructed Redbrick to Process the Customer Personal Data as reasonably necessary to: (a) allow the Customer to use the Software; (b) allow the Customer to fully benefit from the use of the Software; and (c) to allow Redbrick to fully perform its obligations under the agreement;
(b) ensure that persons authorised to process the Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
(c) take all measures required pursuant to Article 32 (security of processing) of the GDPR;
(d) respect the conditions referred to in Article 28(2) and 28(4) of the GDPR for engaging another processor;
(e) taking into account the nature of the processing, assist the Customer by appropriate technical and organisational measures, insofar as this is possible, to fulfil the Customer’s obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of the GDPR;
(f) assist the Customer in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of the Processing and the information available to Redbrick;
(g) at the choice of the Customer, delete or return all the Customer Personal Data to the Customer after the end of the agreement, and delete existing copies unless Redbrick is under a legal requirement to store the Customer Personal Data; and
(h) make available to the Customer all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR and allow for and assist with audits, including inspections, conducted by the Customer or another auditor mandated by the Customer. Redbrick shall immediately inform the Customer if, in its opinion, an instruction infringes the GDPR or other data protection provisions.
13.5 Each party shall:
(a) provide the other with any information the other requests to ensure the other is complying with its obligations under the Data Protection Legislation;
(b) promptly tell the other about any breach of its data protection obligations under the Data Protection Legislation; and
(c) not knowingly or negligently do or omit to do anything which places the other in breach of its obligations under the Data Protection Legislation.
13.6 Each party shall tell the other immediately it receives
(a) a request from a data subject to have access to Customer Personal Data about that person; or
(b) a complaint or request about the other’s obligations under the Data Protection Legislation.
13.7 The Customer acknowledges that Redbrick is reliant on the Customer for direction as to the extent to which Redbrick is entitled to use and process the Customer Personal Data. Consequently, Redbrick will not be liable for any claim brought by a data subject arising from any action or omission by Redbrick, to the extent that such action or omission resulted directly from the Customer’s instructions.
14\. Duration and termination
14.1 Unless terminated earlier in accordance with these Conditions, the agreement shall continue for the minimum term set out in \[Schedule 1\]\[the Proposal Document\] (if any) (known as the “Initial Term”) and shall automatically extend for 12-months (known as the “Extended Term”) at the end of the Initial Term and at the end of each Extended Term. Either Redbrick or the Customer may give written notice to the other, not later than 3-months before the end of the Initial Term or the relevant Extended Term, to terminate the agreement at the end of the Initial Term or the relevant Extended Term, as the case may be. Where no minimum term is specified in \[Schedule 1\]\[the Proposal Document\], then either party may terminate the agreement on \[three\] months’ notice to the other at any time.
14.2 Without prejudice to clause 14.1, the Supplier may terminate the agreement on three months’ notice to the Customer at any time.
14.3 Without affecting any other right or remedy available to it, either party may terminate the agreement with immediate effect by giving written notice to the other party if:
(a) the other party fails to pay any amount due under the agreement on the due date for payment and remains in default not less than 7-days after being notified in writing to make such payment;
(b) the other party commits a material breach of any other term of the agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified in writing to do so;
(c) the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts; or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 as if the words “it is proved to the satisfaction of the court” did not appear in sections 123(1)(e) or 123(2) of the Insolvency Act 1986); or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986; or (being a partnership) has any partner to whom any of the foregoing apply;
(d) the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (being a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
(e) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party (being a company, limited liability partnership or partnership) other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
(f) an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party (being a company);
(g) the holder of a qualifying floating charge over the assets of that other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
(h) a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
(i) the other party (being an individual) is the subject of a bankruptcy petition, application or order;
(j) a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party’s assets and such attachment or process is not discharged within 14 days;
(k) any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in *clause 14.3(c)* to *clause 14.3(j)* (inclusive); or
(l) the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business; or
(m) the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing their own affairs or becomes a patient under any mental health legislation.
14.4 Upon expiry or termination of the agreement for any reason, the Customer shall have the right to use the Software at the Site on a non-exclusive and “read only” basis provided:
(a) it notifies Redbrick in writing at least 14 days before the expiry or termination date that it wishes to use the Software on a “read only” basis; and
(b) it pays to Redbrick a fee of £25 plus VAT per calendar month (or part thereof) in which the Software is used on a “read only” basis. Such licence fee to be invoiced by Redbrick as soon as possible after the beginning of such calendar month and paid by the Customer in full and cleared funds within 7-days of the receipt of Redbrick’s invoice.
14.5 The provisions of these Conditions shall continue in full force whilst the Customer’s right to use the Software on a “read only” basis in clause 14.4 continues, except that the Customer’s licence in clause 3.1 shall cease to the extent it is not on a “read only” basis.
14.6 Subject to clause 14.7, the right to use the Software under clause 14.4 may be terminated by:
(a) Redbrick on 14-days written notice to the Customer; and
(b) by the Customer on notice to Redbrick.
14.7 Redbrick may without notice suspend or terminate the Customer’s right to use the Software on a “read only” basis if an invoice submitted by Redbrick under clause 14.4 is not paid by the due date for that invoice.
14.8 Any provision of these Conditions that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the agreement shall remain in full force and effect.
14.9 Termination or expiry of the agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination or expiry.
14.10 On termination for any reason:
(a) all rights granted to the Customer under these Conditions shall cease;
(b) the Customer shall cease all activities authorised by these Conditions;
(c) the Customer shall immediately pay to Redbrick any sums due to Redbrick under the agreement; and
(d) the Customer shall immediately destroy or return to Redbrick (at Redbrick’s option) all copies of the Software then in its possession, custody or control and, in the case of destruction, certify to Redbrick that it has done so.
14.11 Any provision of these Conditions which expressly or by implication is intended to come into or continue in force on or after termination of these Conditions including *clause 1*, *clause 9*, *clause 10* (except *clause 10.1*), *clause 11*, *clause 14*, and Schedules shall remain in full force and effect.
15\. Waiver
15.1 No failure or delay by a party to exercise any right or remedy provided under these Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
16\. Remedies
16.1 Except as expressly provided in these Conditions, the rights and remedies provided under these Conditions are in addition to, and not exclusive of, any rights or remedies provided by law.
17\. Entire agreement
17.1 The schedules, documents and papers: (a) annexed to these Conditions; (b) referred to in these Conditions; or (c) which otherwise indicate an acceptance of this Conditions by the Customer; contain the whole agreement between the parties relating to the subject matter hereof and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.
17.2 Each party acknowledges that, in entering into the agreement and accepting these Conditions, it does not rely on any statement, representation, assurance or warranty (whether it was made negligently or innocently) of any person (whether a party to these Conditions or not) (“Representation”) other than as expressly set out in these Conditions.
17.3 Each party agrees that the only rights and remedies available to it arising out of or in connection with a Representation shall be for breach of contract.
17.4 Nothing in this clause shall limit or exclude any liability for fraud.
18\. Variation
18.1 No variation of these Conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
19\. Severance
19.1 If any provision or part-provision of these Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Conditions.
19.2 If any provision or part-provision of these Conditions is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
20\. Third-party rights
20.1 A person who is not a party to the agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the agreement, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
21\. No partnership or agency
21.1 Nothing in the agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
21.2 Each party confirms it is acting on its own behalf and not for the benefit of any other person.
22\. Force majeure
22.1 Neither party shall be in breach of the agreement nor liable for delay in performing, or failure to perform, any of its obligations under these Conditions if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 30-days, the party not affected may terminate the agreement by giving 30-days written notice to the affected party.
23\. Notices
23.1 Any notice given to a party under or in connection with these Conditions shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case).
23.2 Any notice shall be deemed to have been received:
(a) if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; or
(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service.
23.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution. For the purposes of this clause, “writing” shall not include e-mail.
24\. Governing law and jurisdiction
24.1 The agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
24.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the agreement or its subject matter or formation (including non-contractual disputes or claims).
---
### [Cookies](https://redbricksolutions.co.uk/cookies/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you, for example, by:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using our services, so they can be made easier to use and there is enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with our services so we can make them better
---
### [Privacy Policy](https://redbricksolutions.co.uk/privacy-policy/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
#### What personal data we collect and why we collect it
The following policy sets out Redbrick Solutions data privacy policy, covering what data we collect, where we collect it, and how we use it.
#### 1. Collection of Information
Redbrick Solutions collects information about you when you:
- Use Redbrick Solutions case management system (RPM)
- Contact our support desk
- Use Redbrick searches
- Use Case tracking or the new Secure tracking and document portal
- Use Stamp Tax Online Client
- Use the First Title integration
- Use the CLS Property Insight Limited integration
- Use the National Will Search (Certainty) integration
- Attend a Redbrick event
- Attend a third party event (and have opted to share your data with us as a third party)
- Visit our Website (https://www.redbricksolutions.co.uk)
- Use our Live Chat service
- Register to receive our newsletter
- Register for our social media updates
- Communicate with us directly
**1.1. Information you provide us with**
We collect data that you provide us directly with, for example when registering for an online tracking account, when you contact Redbrick directly, or when you visit our website and / or use the contact us functionality.
In these instances the type of data Redbrick collects typically would be Names, usernames, password, emails addresses and IP addresses, contact preferences, along with any details pertaining to the reason for your contact (e.g. your question).
Typically there are no contact preferences, retained as Redbrick will only contact you directly if you have a) requested contact, b) are a client, or c) a prospective client. In all circumstances we will provide clear opt out options to any direct correspondence (typically by email) sent to you.
Should you wish to opt out of any correspondence you can request this by selecting the opt out option or emailing us directly for removal from our data sources (see contact us below).
**1.2. Information we collect automatically**
We collect information automatically when you use our products. Typically, this data is all collected in the performance of a contract between us (Redbrick) and you (the client). In addition to this your own clients who are using services provided by us (e.g. case tracking and new secure document portal) will be providing data that we collect on your behalf in the performance of your contract with your client.
Data is split into two distinct sub categories 1) Data that is contained within your systems we provide / manage, but that is held on site on your own network, or externally in a hosted environment / network of your selection. 2) Data that is held centrally on our own server(s) to facilitate our services.
This data can be broken down as follows:
**1.2.1. Data held locally on your network**
- Client and matter data relating to a matter(s)
Data held in RPM, Matter documents, and SDLT will vary from site to site dependent on use. As RPM can be customised, and documents are free format the data held within them will be bespoke by nature.
Typically, we’d expect to see data pertaining to the legal transaction in progress. For example, client details, client correspondence, details about the transaction, progress of the transaction and billing information. You as the client (of Redbrick) control the data contained within your system. You are also responsible for ensuring appropriate security is in place to protect this local data and that appropriate backups of the database are in place. Please contact Redbrick support (contact us below) for any assistance in setting this up.
**1.2.2. Data held centrally on our server(s)**
- Client, matter, billing, and progress information
Redbrick synchronise (via HTTPS secure webservices) data from your local database / network to central servers hosted by Rackspace and Azure for the purposes of invoicing for transactions and to present this information in the tracking portal. The data held in the tracking portal is only shared securely with your client and parties linked to the case, and only when you the firm choose to share this information.
We also store information relating to the types and numbers of transactions you list for the purposes of invoicing you monthly for the work listed.
- Usage statistics and diagnostic information
Redbrick collects usage data for the purposes of identifying usage patterns on the software and understanding performance and load issues.
Redbrick also collects diagnostic data relating to system crashes. The data relating to system crashes includes screenshots, and diagnostic information relating to the cause of the crash.
This diagnostic information is used solely for supporting clients in the event of any system issues and is not shared outside of our support function.
It is possible to turn diagnostic information sharing off on a firm by firm basis if required. To turn this feature off please use the contact us (below) or speak to your account manager. N.B. this will however impair Redbrick’s ability to support you as effectively as we could with it switched on.
#### 1.3. Information We Collect from Other Sources
We may collect information about you from other sources, such as through certain features on the Platform you elect to use, but only where these third parties either have your consent or are otherwise legally permitted or required to disclose your information to us. Examples include:
- Conferences
- Redbrick CPD & training events
- Third party events
- Client referrals
- Partner referrals
- Web tracking products (Lead forensics)
#### 2. Use of Information
Redbrick uses the information within our systems for the following purposes:
- Operating our systems and brought in services (Redbrick practice management, SDLT, searches, and third-party integrations)
- Invoicing
- Communicating with you
2.1. We may use information about you and your usage related to operating our systems to:
1\. Provide, maintain, and improve our systems, including to process transactions, develop new products and services and manage the performance of our systems.
2\. Personalise your usage of our systems, for example to suggest systems, content and customisations we think you may be interested in.
3\. Monitor and analyse trends and usage within our systems.
4\. Perform accounting, support and administrative functions.
- We may use information about you for various purposes related to communicating with you, including to:
1. Respond to your comments, questions, and requests, and provide support.
2. Communicate with you about products, services, and events offered by us and partners.
3. To provide news and information that we think will be of interest to you, to conduct online surveys, to contact you about events on our system that are being held near your location, and to otherwise communicate with you.
4. Send you technical notices, updates, security alerts and support, and administrative messages.
#### 2.4. Legal Basis
Our legal basis for collecting and using the information described above will depend on the type of information and the specific context in which we collect it.
Primarily we will collect data within the software legitimately for the performance of a contract of service, e.g. as our roll as software supplier to you (the client).
Further we will contact you about services and products we deem to be appropriate and that are either in your legitimate interests or our legitimate interests, so long as it’s deemed to not be inappropriate based on any other overriding rights you may have.
#### 3. Sharing of Information
Redbrick Solutions shares the data you have provided to us directly and entered in your software in several different ways:
- Online to your clients via the portal / case tracking
- With third party(s) / applications via integration
- With partner organisations
#### 3.1. Shared on the Portal
Data shared via the online portal is defined and controlled by you (the client). Redbrick portal is the sharing tool but the data and documents you choose to share with the client or other parties is controlled by the settings and data entered in your case management system (RPM).
For assistance understanding how you control what information is shared please speak with your account manager or contact us.
#### 3.2. Third parties
Redbrick shares data with third party applications via integration and third party API’s, examples of data shared include:
1. Firm details, Fee earner / user details, client names, addresses, and property information relating to conveyancing transactions with Stamp Tax Online application.
2. Firm details, fee earner / user details, client and property information with search partners.
3. Firm details, fee earner / user details, and client details with Certainty National Will register.
4. Firm details, fee earner / user details, client and matter financial data with Ghost Practice where applicable to support users of Redbrick Business Intelligence accounts system.
#### 3.3. With Partner organisations
Where appropriate Redbrick may share information about clients with third party partner organisations where there is an expressed interest or legitimate interest in services provided by these third party organisations.
#### 4.0. Analytics and Advertising Services Provided by Others
With your permission, we may allow others to use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the software and other websites and online services provided by us and our partner organisations.
#### 4.1. Transfer of Information outside the EU
In some very limited cases (Business Intelligence clients only) Redbrick may need to transfer data outside of the EU to other countries. These countries may have data protection laws that are different to the UK laws and, in some cases, may not be as protective. We have taken appropriate safeguards contractually to require that your information will remain protected in accordance with this Privacy Policy.
#### 4.2. Security
We employ technical and organizational measures designed to appropriately protect your information that is under our control and that we process on your behalf from unauthorised access collection, use, disclosure, copying, modification or disposal. Both during transmission and once we receive it. We store all information that you provide to us on secure servers. We train employees regarding our data privacy policies and procedures and permit only authorised employees to access information on a need to know basis, and as required for their role. We use firewalls designed to protect against intruders. However, no method of transmission over the internet or method of electronic storage is completely secure.
Where you have a password, which enables you to use our services, you are responsible for keeping this password complex, secure, and confidential.
#### 4.4. Data Retention
Redbrick retains data relating to transactions for the duration of the transaction and historically for a period of time for reporting and accounting functions. Redbrick will routinely delete data from our servers where it’s deemed appropriate and no longer necessary for any of the purposes set out above.
#### 4.5. Revisions to this Policy
We may modify this Privacy Policy from time to time. When we do, we will provide notice to you by publishing the most current version and revising the date at the top of this page. If we make any material change to this policy, we will provide additional notice to you, such as by sending you an email or displaying a prominent notice on our Platform.
#### 4.6. Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:
Request access to the personal data we hold about you (known as a **Subject Access Request**).
Request that inaccurate or incomplete personal data is corrected.
Request the erasure of your personal data where applicable.
Request that we restrict the processing of your personal data in certain circumstances.
Receive the personal data you have provided to us in a structured, commonly used and machine-readable format and request that it be transferred to another organisation, where applicable.
Object to the processing of your personal data where we rely on legitimate interests or process your data for direct marketing purposes.
Withdraw your consent at any time where processing is based on your consent. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully. The ICO can be contacted at **[www.ico.org.uk](http://www.ico.org.uk)** or by telephone on **0303 123 1113**.
#### 4.7. Making a Subject Access Request
If you wish to exercise any of your rights, including making a Subject Access Request, please contact us using the details below.
We may ask you to provide proof of your identity before processing your request. We will respond without undue delay and, in
most cases, within **one month** of receiving your request. Where a request is particularly complex or numerous, this period may
be extended by up to a further two months, in which case we will inform you of the reason for the delay.
**5. Contact Us**
If you have any questions or concerns about our Privacy Policy Notice or our data practices, or if you would like to exercise your data subject rights, please contact us at <info@redbricksolutions.co.uk>.
---
### [Register for The Academy](https://redbricksolutions.co.uk/academy-registration/)
**Published:** August 11, 2026
**Author:**
**Content:**
Fill in the form below to create your Academy account For your account to be approved please use your company email.
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### [Login to The Academy](https://redbricksolutions.co.uk/academy-login/)
**Published:** August 11, 2026
**Author:**
**Content:**
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[ Don't have an Academy account yet? Register now. ](https://redbricksolutions.co.uk/registration/)
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### [Lost Academy Password](https://redbricksolutions.co.uk/lost-academy-password/)
**Published:** August 11, 2026
**Author:**
**Content:**
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### [Redbrick Solutions Partners](https://redbricksolutions.co.uk/partners/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
### Connected Technology for Modern Law Firms
Redbrick integrates with leading legal technology providers to bring the tools your firm relies on into one connected platform. From legal accounts and AML to searches and legal forms, our growing partner network helps streamline workflows, reduce duplication and improve efficiency across every matter.
[Speak to our team](https://redbricksolutions.co.uk/contact-sales/) to discover how Redbrick’s integrations can support your firm.
---
### [The Complete Quoting Tool for Modern Conveyancers](https://redbricksolutions.co.uk/tmquote/)
**Published:** April 7, 2026
**Author:** Chloe Cragg
**Content:**
With [Redbrick Solutions](https://redbricksolutions.co.uk/) and [tmGroup](https://redbricksolutions.co.uk/partners/tmgroup/), law firms can generate fully branded, accurate quotes for residential conveyancing enquiries in seconds using tmQuote.
• **Stay compliant effortlessly** by updating terms, disclaimers, and special offer expiry dates at the touch of a button
• **Standardise your pricing** across sale, purchase, remortgage, transfer of equity, and equity release quotes.
• **Speed up the whole process** with intelligent, time-saving automation.
• **Customise quotes** with dynamic questions to capture all the relevant details.
### **Turning new business enquiries into instructions**
---
Speed and professionalism at the point of enquiry are critical, and tmQuote enables firms to respond instantly with branded, compliant quotes, helping turn first impressions into confirmed instructions.
Integrate tmQuote into your website so clients can generate their own quotes instantly.
Cross-sell additional legal services directly within your
quotes.
Create branded, professional quotation brochures to showcase your legal services.
Track quote performance to refine your pricing strategy and maximise returns..
### Effortless quotes, every time
---
**Ready to simplify your quoting workflow?**
Speed up your quoting, enhance client satisfaction, and turn more enquiries into instructions.
[**Book a demo**](https://redbricksolutions.co.uk/book-a-demo/)
[**Request more info**](https://redbricksolutions.co.uk/contact-sales/)
### Why our clients work with us
---
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
“The transition to Redbrick Cloud was seamless. The level of service we received was exceptional, everything was handled quickly and professionally. Not only have we seen significant cost savings, but performance and reliability have also greatly improved. Having one provider for both our case management and hosting gives us real peace of mind.”
**Dawn Pickett** Managing Director at DP Conveyancing
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
---
### [Who We Help](https://redbricksolutions.co.uk/who-we-help/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Content:**
Many law firms already have legal case management software in place, but they’re not getting the full value from their investment. Whether it’s outdated technology, limited functionality, expensive upgrade costs, or a system that’s difficult to customise, these challenges can prevent firms from working as efficiently as they should.
We regularly speak to firms that are juggling multiple systems, switching between different applications, remembering countless passwords, and storing information across several platforms. Not only does this slow down everyday tasks, but it also increases the risk of manual errors, duplicated data, compliance issues, and missed steps in the legal process.
With Redbrick Solutions, everything is brought together in one intuitive legal practice management software platform. From case and matter management to document automation, workflow automation, legal accounting and comprehensive integrations, your team has everything they need in one place. The result is a more streamlined way of working, improved productivity, and more time to focus on delivering exceptional client service.
### But don’t just take our word for it – see what our clients have to say below ⬇️
---
### [Moving Spencer Elliott Property Lawyers Forward with Redbrick Cloud](https://redbricksolutions.co.uk/moving-spencer-forward-with-redbrick-cloud/)
**Published:** July 1, 2022
**Author:** Chloe Cragg
**Excerpt:** Property law specialists, Spencer Elliott, have made the move to Redbrick Cloud with ease, benefiting from Redbrick Solutions’ secure, fully managed cloud-based legal case management platform built specifically for law firms.
Spencer Elliott takes pride in delivering a personalised, approachable, and efficient conveyancing service, and their move to Redbrick Cloud fully supports and strengthens this commitment. With its rich functionality, including tailored workflows, client communication tools and Legal AI, alongside robust security features such as UK-based cloud servers, Cyber Essentials compliance, two-factor authentication (2FA) secure document sharing and a client case-tracking portal, the platform enables the team to continue delivering a responsive, efficient and client-focused service.
**Content:**
**“Moving to Redbrick Cloud has changed the way we work for the better.”**
Property law specialists, [Spencer Elliott](https://www.spencerelliott.co.uk/), have made the move to Redbrick Cloud with ease, benefiting from Redbrick Solutions’ secure, fully managed cloud-based [legal case management](https://redbricksolutions.co.uk/) platform built specifically for law firms.
Spencer Elliott takes pride in delivering a personalised, approachable, and efficient conveyancing service, and their move to [Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/) fully supports and strengthens this commitment. With its rich functionality, including tailored workflows, client communication tools and Legal AI, alongside robust security features such as UK-based cloud servers, Cyber Essentials compliance, two-factor authentication (2FA) secure document sharing and a client case-tracking portal, the platform enables the team to continue delivering a responsive, efficient and client-focused service.
**Elizabeth Spencer, Director of Spencer Elliott, comments,**
***“Redbrick Cloud allows me to work from anywhere, so I can quickly and easily access client files wherever I am. It’s made everything more efficient and significantly quicker, helping me stay on top of work without delay.”***
By bringing everything together in one secure, cloud-based platform, Redbrick Cloud supports a smoother, more responsive way of working that keeps pace with the demands of modern conveyancing.
**Elizabeth Spencer, Director of Spencer Elliott, continues,**
***“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”***
**Jo Hodges, Sales and Marketing Director at Redbrick Solutions, comments:**
***“We’re delighted that Spencer Elliott has chosen to move to Redbrick Cloud. More firms are seeking simpler, more secure and cost-effective hosting solutions, and Redbrick Cloud is designed to deliver exactly that.”***
[Contact us today](https://redbricksolutions.co.uk/contact-sales/) to learn more about Redbrick Cloud and how our secure, fully managed hosting platform can support your firm. Whether you’re looking to improve performance, reduce costs, simplify your IT infrastructure or move to a more flexible cloud-based environment, our team is here to help.
[](https://redbricksolutions.co.uk/who-we-are/)
---
### [Legal Case Management Made Simple](https://redbricksolutions.co.uk/legal-case-management-made-simple/)
**Published:** March 17, 2026
**Author:** Chloe Cragg
**Content:**
## Experience the Redbrick difference
---
Redbrick Solutions provides a leading legal case management software designed especially for lawyers and conveyancers. Our system streamlines case workflows, improves compliance, and boosts productivity from first client contact through legal accounting to matter closure.
• Integrated legal accounting software to align finances and case work
• Full-featured case management software for lawyers that simplifies case handling
• Streamlined digital processes including document creation, billing, and electronic signature
• Secure conveyancing software with HM Land Registry integrations and biometric AML checks
## Innovation that never stops
---
**Redbrick Cloud**
Smarter. Faster. Secure Legal Case Management.
Access Redbrick legal case management software securely from anywhere, anytime, via a web browser from any device. Our legal conveyancing case management software is great for working from home on a laptop, from a train on a tablet, or from the office on a PC. This flexibility allows you to keep up with your workload and client needs no matter where you are.
**Redbrick Legal AI**
Automate. Draft. Analyse. Proofread.
Equip your firm with powerful AI-driven automation tools designed to streamline everyday tasks and reduce administrative burden. Instantly summarise and analyse lengthy documents into clear, concise key points, ensuring critical details are never missed. Generate professional, accurate client communications in seconds, saving time while maintaining a consistent tone of voice. Built-in proofreading and accuracy checks help eliminate errors and uphold high standards across all correspondence.
## Integration that delivers
---
---
## Testimonials
---
“I have found the company to be professional, to respond to queries in a timely manner and to have excellent customer service, both during the early stages of the implementation process and ongoing.”
**Marie Leary** Director Hodgkinsons Solicitors
“The transition to Redbrick Cloud was seamless. The level of service we received was exceptional, everything was handled quickly and professionally. Not only have we seen significant cost savings, but performance and reliability have also greatly improved. Having one provider for both our case management and hosting gives us real peace of mind.”
**Dawn Pickett** Managing Director at DP Conveyancing
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
## Make your case management work for you.
For more information about Redbrick Solutions’ innovative [**legal case management software**](https://redbricksolutions.co.uk/what-we-do/) and the benefits we can provide to your law firm, please do not hesitate to [**contact us**](https://redbricksolutions.co.uk/contact/).
---
### [Redbrick Solutions: Legal Case Management Software](https://redbricksolutions.co.uk/redbrick-solutions-legal-case-management-software/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
---
### [Contact](https://redbricksolutions.co.uk/contact/)
**Published:** October 15, 2025
**Author:** Freya Armstrong
**Content:**
# **New Clients and Enquiries**
If you have any questions about our legal case management solution and how we can optimise your law firm’s legal processes, please use the ‘Contact Sales’ button below, email us at sales@redbricksolutions.co.uk, or call our friendly team at 01572 770088.
[**Contact Sales**](https://redbricksolutions.co.uk/contact-sales/)
# **Redbrick Software Support**
For Redbrick clients seeking support assistance, please use the ‘Contact Support’ button below or email support@redbricksolutions.co.uk.
*This allows us to promptly address your query and avoid delays.*
[**Contact Support**](https://redbricksolutions.co.uk/support/)
---
### [Contact Sales](https://redbricksolutions.co.uk/contact-sales/)
**Published:** July 1, 2022
**Author:** Chloe Cragg
**Content:**
If you have any questions about our legal case management solution and how we can optimise your law firm’s legal processes, please fill out the form below, email us at sales@redbricksolutions.co.uk, or call our friendly team at 01572 770088.
### **For Redbrick clients seeking software assistance, please use the ‘Contact Support’ button or email support@redbricksolutions.co.uk. This allows us to promptly address your query and avoid delays.**
**Please note: Using the form below can delay your request reaching our support team.**
[**Contact Support**](https://redbricksolutions.co.uk/support/)
---
### [Support](https://redbricksolutions.co.uk/support/)
**Published:** October 15, 2025
**Author:** Freya Armstrong
**Content:**
For Redbrick clients seeking software assistance, please use the ‘Log a Support Request’ button below or email support@redbricksolutions.co.uk. This allows us to promptly address your query and avoid delays.
[**Log a Support Request**](https://redbricksolutions.zohodesk.eu/portal/en/newticket)
[**Initiate a Remote Session**\*](https://redbricksolutions.co.uk/initiate-remote-session/)
*\*Please only initiate a remote session when asked to do so by a support representative.*
---
### [Initiate a Remote Support Session](https://redbricksolutions.co.uk/initiate-remote-session/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
---
### [Source of Funds](https://redbricksolutions.co.uk/source-of-funds/)
**Published:** August 2, 2023
**Author:** Chloe Cragg
**Content:**
### Best-in-class Source of Funds and Source of Wealth checks all within your existing Redbrick legal case management workflows.
With Redbrick’s seamless integrations with [Armalytix](https://redbricksolutions.co.uk/partners/armalytix/) and [Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/), you can save time in two key areas:
1\. The amount of time it takes to get all the evidence back from your client
2\. The amount of time it takes you to approve source of funds from the evidence you get back
### Redbrick’s streamlined Source of Funds and Wealth Checks integrations:
[](https://redbricksolutions.co.uk/partners/thirdfort/)
---
Redbrick’s effortless integration with [Thirdfort’s](https://redbricksolutions.co.uk/partners/thirdfort/) industry-leading Source of Funds solution transforms a time-consuming task into a painless process. Using government-backed open banking, [Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/) facilitates instant and secure access to bank statements, highlighting important transactions within the report, saving businesses hours on every transaction.
#### **Features & Benefits**:
**Here’s what one of [Thirdfort’s](https://www.thirdfort.com/) clients had to say about their Source of Funds solution:**
***Thomas Flavell & Sons Solicitors*** *–* If the app was not as smooth and as slick as it is, a fake bank statement may have slipped through the net.
[****Contact us for more information about Thirdfort or to arrange a demonstration****](https://redbricksolutions.co.uk/contact/)
[](https://redbricksolutions.co.uk/partners/armalytix/)
---
Our seamless integration with [Armalytix](https://redbricksolutions.co.uk/partners/armalytix/) allows users to send out Source of Funds analysis and fact find requests to their clients. Armalytix is a data intelligence firm that allows consumers to safely share Open Banking and other data to deliver financial insights to firms.
#### **Features & Benefits**:
[**Click here to view and download Armalytix’s brochure**](https://redbricksolutions.co.uk/wp-content/uploads/2023/08/Armalytix-Brochure.pdf)
For more information about our Source of Funds providers or to learn more about [**Redbrick’s practice management software**](https://redbricksolutions.co.uk/what-we-do/), please **[contact us](https://redbricksolutions.co.uk/contact/).**
---
### [Careers](https://redbricksolutions.co.uk/who-we-are/careers/)
**Published:** September 6, 2022
**Author:** Chloe Cragg
**Content:**
We are incredibly proud of the talented team of individuals who work with us. Each and every member of the Redbrick Solutions team plays an integral part in the high level of customer service we are able to provide our clients.
Are you looking to kickstart your career in law and technology with a new job? When you choose to work with Redbrick Solutions, you can have peace of mind knowing that you will be given plenty of opportunities to grow and learn new skills, as well as become a vital member of the team. We are always looking to expand our passionate and dynamic team. If you would like to join the fastest-growing legal technology supplier and you meet the criteria below, we’d love to hear from you.
Due to the volume of applications we receive, we regret that we cannot reply to everyone. If you do not hear from us within a week, unfortunately, you have not been selected for the next stage on this occasion.
---
### [The Team](https://redbricksolutions.co.uk/who-we-are/team/)
**Published:** September 5, 2022
**Author:** Chloe Cragg
**Content:**
Here at Redbrick Solutions, we are incredibly proud of the talented team of individuals who work for us. Each and every member of the Redbrick Solutions team plays an integral part in the high level of customer service we are able to provide our clients. Discover more and meet our team below.
---
### [Request A Software Demonstration](https://redbricksolutions.co.uk/book-a-demo/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
**Excerpt:** Redbrick Solutions conveyancing case management software
**Content:**
### Discover how your firm can manage conveyancing matters digitally. Book your free online or onsite software demonstration at a time that suits you.
Before purchasing our legal case management, you may be interested in a software demonstration. Our case management demonstration will give you insight into how the software can benefit you and your law firm. We are more than happy to provide any advice and guidance you may need before purchasing our conveyancing case management software, and want you to make a comfortable purchase. Get in touch with a member of our friendly team today, who is on hand to assist you every step of the way.
**If you’re** **a home mover needing assistance with Redbrick’s secure online portal, please don’t hesitate to contact our support team at** [**support@redbricksolutions.co.uk**](mailto:support@redbricksolutions.co.uk).
### **Please book your free online or onsite software demonstration by filling in the form below or calling us on 01572 770088.**
---
### [News & Blogs](https://redbricksolutions.co.uk/news-and-blogs/)
**Published:** October 11, 2022
**Author:** Chloe Cragg
**Content:**
At Redbrick Solutions, we understand the importance of staying up to date and having insight over all of the latest legal case management news. From law software news to firm news, we cover a variety of topics to keep our clients informed. View our latest articles below or get in touch today to share a law-related news story.
---
### [Empower Your Firm: Streamline Cases with Our Legal Management Software](https://redbricksolutions.co.uk/case-management-demo/)
**Published:** October 28, 2025
**Author:** Max Hut Eight
---
### [Download our Empowering Law Firms Guide](https://redbricksolutions.co.uk/download-empowering-law-firms-guide/)
**Published:** November 11, 2025
**Author:** Freya Armstrong
**Content:**
Complete the form below to receive your FREE copy of Empowering Law Firms – A Comprehensive Guide to Choosing Legal Case Management Software.
---
### [Download our Brochure](https://redbricksolutions.co.uk/download-our-brochure-2025/)
**Published:** November 11, 2025
**Author:** Freya Armstrong
**Content:**
Download our brochure to discover how your law firm can digitally manage your legal processes with Redbrick Solutions legal case management.
---
### [No Access](https://redbricksolutions.co.uk/no-access/)
**Published:** August 28, 2025
**Author:** Freya Armstrong
**Content:**
\[dlm\_no\_access\]
---
### [Conveyancing Quote Calculator Example](https://redbricksolutions.co.uk/conveyancing-quote-calculator/)
**Published:** December 7, 2023
**Author:** Chloe Cragg
**Content:**
### Redbrick is pleased to provide a Conveyancing Quote Calculator tool that seamlessly integrates into your law firm’s website, presenting your clients with a streamlined and professional experience.
Take a look at the following example to see it in action.
[To learn more about integrating the quote calculator into your law firm’s website, contact Redbrick today](https://redbricksolutions.co.uk/contact/)
---
### [Newsletter](https://redbricksolutions.co.uk/newsletter/)
**Published:** October 11, 2022
**Author:** Chloe Cragg
**Content:**
At Redbrick Solutions, we understand the importance of staying up to date and having insight over all of the latest legal case management news. From law software news to firm news, we cover a variety of topics to keep our clients informed. View our newsletter below or get in touch today to share a law-related news story. Call us now on 01572 770088 to speak to a member of our helpful team for any legal case management support.
---
### [Issue Logged](https://redbricksolutions.co.uk/issue-logged/)
**Published:** May 30, 2023
**Author:** Chloe Cragg
**Content:**
**Your issue has been submitted, one of the team will be in contact shortly.**
---
### [OneDrive](https://redbricksolutions.co.uk/onedrive/)
**Published:** February 8, 2023
**Author:** Chloe Cragg
---
### [Redbrick Software Licence](https://redbricksolutions.co.uk/redbrick-software-licence/)
**Published:** December 19, 2022
**Author:** Chloe Cragg
**Content:**
**REDBRICK’S TERMS AND CONDITIONS**
**FOR THE LICENCE OF SOFTWARE**
1\. Interpretation
1.1 The definitions and rules of interpretation in this clause apply in these Conditions.
Acceptance Date**:** the date on which the Customer is deemed to have accepted the Software under *clause 2.4*.
Additional Services: as defined in *clause 7*.
**Additional Services Fee:** the fee for Additional Services payable by the Customer to Redbrick under *clause 8*.
**agreement:** the contract between Redbrick and the Customer created by the Customer’s acceptance of these Conditions.
**Conditions:** the terms and conditions set out in this document.
**Customer:** the person or firm who licences the Software from Redbrick.
Data Controller or Controller: has the meaning given in the Data Protection Legislation.
Data Protection Legislation: the DPA, GDPR and all applicable laws and regulations relating to the processing of the personal data and privacy at the relevant time including, if applicable, legally binding guidance and codes of practice issued by the Information Commissioner’s Office.
DPA: the Data Protection Act 2018 together with any subordinate legislation or associated regulations as amended, re-enacted or extended at the relevant time.
Customer Personal Data: means “personal data”, including “special categories” of personal data, as defined by the Data Protection Legislation; in each case as provided to Redbrick by the Customer.
GDPR: the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016) and all applicable laws and regulations amending, replacing or superseding the same.
Intellectual Property Rights**:** patents, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, including all applications for (and rights to apply for and be granted), renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world.
Liability Amount: the amount described as such and set out in \[Schedule 1\]\[the Proposal Document.\]
Licence Fee**:** the licence fee payable by the Customer to Redbrick under *clause 8*.
Maintenance Release**:** release of the Software that corrects faults, adds functionality or otherwise amends or upgrades the Software, but which does not constitute a New Version.
New Version**:** any new version of the Software which from time to time is offered by Redbrick to the Customer for use in the course of its normal business, being a version which contains such significant differences from the previous versions as to be regarded by Redbrick as constituting a new product.
Process / Processing: processing of Customer Personal Data.
Proposal Document: the proposal document issued by Redbrick to the Customer \[and annexed to, or provided to the Customer with, these Conditions for the purposes of identification\].
Redbrick: Redbrick Solutions (UK) Limited, incorporated and registered in England and Wales with company number 04323794 whose registered office is at 33 – 35 Pilling Road, Oakham, Rutland LE15 6QF.
Redbrick Software: That part of the Software identified as “Redbrick Software”.
Schedule: a schedule attached to these Conditions.
Site**:** the premises identified in the \[Proposal Document\]\[Schedule 1\] or as otherwise agreed by Redbrick in writing from time to time.
Software**:** the computer programs listed in the \[Schedule 1\]\[Proposal Document\] and any Maintenance Release which is acquired by the Customer during the subsistence of the agreement.
Standard Support Service: Redbrick’s standard software support services in accordance with Redbrick’s support services policy in effect at the time that the support services are provided – the current version of which is set out in Schedule 2.
Specification**:** as appropriate: (a) the document detailing the specification of the Redbrick Software which is issued by Redbrick from time to time; or (b) the document detailing the specification of the Third-Party Software which is issued by the relevant owner of the Third-Party Software from time to time.
Third-**Party Software**: that part of the Software identified as “Third-Party Software”.
1.2 Clause, Schedule and paragraph headings shall not affect the interpretation of these Conditions.
1.3 Unless the context otherwise requires:
(a) words in the singular shall include the plural and in the plural shall include the singular;
(b) A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time;
(c) a reference to one gender shall include a reference to the other genders; and
(d) any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.4 In the case of conflict or ambiguity between any provision contained in the body of these Conditions and any provision contained in the schedules, appendices or Proposal Document, the provision in the body of these Conditions shall take precedence.
1.5 A “person” includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns.
1.6 References to clauses and schedules are to the clauses and schedules of these Conditions and references to paragraphs are to paragraphs of the relevant schedule.
1.7 The schedules and annexes form part of these Conditions and shall have effect as if set out in full in the body of these Conditions. Any reference to these Conditions includes the schedules and annexes.
2\. Delivery, acceptance and installation
2.1 Redbrick shall deliver and install on the Customer’s equipment such copies of the Software (as set out in \[Schedule 1\]\[the Proposal Document\]) at the Site as soon as reasonably possible after the Customer’s acceptance of these Conditions.
2.2 Installation shall be either by attendance on Site or by remote access to the Customer’s IT systems.
2.3 Where the Software is a New Version of an earlier version of the Software currently used by the Customer, before installing the Software, the Supplier shall carry out reasonable tests to ensure that such Software is in operable condition. To assist the Supplier with these tests, the Customer shall deliver to the Supplier such test data (which may include Customer Personal Data) requested by the Supplier. Alternatively, the Customer may request Redbrick obtains such test data itself by accessing the Customer’s systems.
2.4 The Customer shall be deemed to have accepted the Software if:
(a) Redbrick has certified successful installation of the Software; or
(b) the Customer commences operational use of the Software.
3\. Licence
3.1 In consideration of the Licence Fee paid, or to be paid, by the Customer to Redbrick, Redbrick grants to the Customer a non-exclusive licence for the term set out in \[Schedule 1\]\[Proposal Document\] commencing on and including **\[**the Acceptance Date\] to use the Software \[at the Site only\].
3.2 In relation to scope of use:
(a) for the purposes of *clause 3.1*, use of the Software shall be restricted to use of the Software in object code form for the purpose of processing the Customer’s data for the normal business purposes of the Customer (which shall not include allowing the use of the Software by, or for the benefit of, any person other than an employee of the Customer).
(b) the Customer may not use the Software other than as specified in *clause 3.1* and *clause 3.2(a)* without the prior written consent of Redbrick, and the Customer acknowledges that additional fees may be payable on any change of use approved by Redbrick.
(c) the Customer may make backup copies of the Software as may be necessary for its lawful use. The Customer shall record the number and location of all copies of the Software and take steps to prevent unauthorised copying.
(d) except as expressly stated in this *clause 3*, the Customer has no right (and shall not permit any third party) to copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to the Software in whole or in part except to the extent that any reduction of the Software to human readable form (whether by reverse engineering, decompilation or disassembly) is necessary for the purposes of integrating the operation of the Software with the operation of other software or systems used by the Customer, unless Redbrick is prepared to carry out such action at a reasonable commercial fee or has provided the information necessary to achieve such integration within a reasonable period, and the Customer shall request Redbrick to carry out such action or to provide such information (and shall meet Redbrick’s reasonable costs in providing that information) before undertaking any such reduction.
(e) the Third-Party Software shall be deemed to be part of the Software for the purposes of this licence.
3.3 The Customer may not use any such information provided by Redbrick or obtained by the Customer during any such reduction permitted under *clause 3.2(d)* to create any software whose expression is substantially similar to that of the Software nor use such information in any manner which would be restricted by any copyright subsisting in it.
3.4 The Customer shall not:
(a) sub-license, assign or novate the benefit or burden of these Conditions in whole or in part;
(b) allow the Software to become the subject of any charge, lien or encumbrance; and
(c) deal in any other manner with any or all of its rights and obligations under these Conditions,
without the prior written consent of Redbrick, such consent not to be unreasonably withheld or delayed.
3.5 Redbrick may at any time sub-license, assign, novate, charge or deal in any other manner with any or all of its rights and obligations under these Conditions, provided it gives written notice to the Customer.
3.6 Each party confirms it is acting on its own behalf and not for the benefit of any other person.
3.7 Notwithstanding *clause 9*, a party assigning any or all of its rights under these Conditions may disclose to a proposed assignee any information in its possession that relates to these Conditions or its subject matter, the negotiations relating to it and the other party which is reasonably necessary to disclose for the purposes of the proposed assignment, provided that no disclosure pursuant to this *clause 3.7* shall be made until notice of the identity of the proposed assignee has been given to the other party.
3.8 The Customer shall:
(a) keep a complete and accurate record of the Customer’s copying and disclosure of the Software and its users, and produce such record to Redbrick on request from time to time; and
(b) notify Redbrick as soon as it becomes aware of any unauthorised use of the Software by any person.
3.9 The Customer shall permit Redbrick to inspect and have access to any premises (and to the computer equipment located there) at or on which the Software is being kept or used, and have access to any records kept in connection with this these Conditions, for the purposes of ensuring that the Customer is complying with the terms of these Conditions, provided that Redbrick provides reasonable advance notice to the Customer of such inspections, which shall take place at reasonable times.
4\. Maintenance releases
4.1 Redbrick will provide the Customer with all Maintenance Releases generally made available to its customers. The price for Maintenance Releases is included in the Licence Fee. Redbrick warrants that it will not knowingly install a Maintenance Release that will adversely affect the then existing facilities or functions of the Software. Redbrick shall install all Maintenance Releases with such assistance from the Customer as reasonably requested by Redbrick. For the avoidance of doubt, the Customer is required to permit Redbrick to install all Maintenance Releases within a reasonable time frame stipulated by Redbrick.
5\. new versions
5.1 Redbrick may make available New Versions for use by the Customer from time to time.
5.2 New Versions shall be installed by Redbrick only. Before installing the New Version, the Supplier shall carry out reasonable tests to ensure that such New Version is in operable condition. To assist the Supplier with these tests, the Customer shall deliver to the Supplier such test data (which may include Customer Personal Data) requested by the Supplier.
6\. software support
6.1 Redbrick shall provide its Standard Support Service in respect of the Software and New Versions installed by Redbrick for so long as the Customer actively uses the Software and New Versions installed by Redbrick as part of its normal day-to-day business activities and pays all Licence Fees due.
6.2 The Customer shall allow Redbrick to install a Maintenance Release a soon as practicable (and in any case within one month) of Redbrick notifying the Customer that such Maintenance Release is available for installation.
6.3 In relation to New Versions, if Redbrick releases a New Version and the Customer decides not to acquire such New Version, that decision shall not give rise to any right to terminate the agreement, nor shall it result in any adverse effect on the Standard Support Services or the performance of Redbrick’s obligations under these Conditions. However, if Redbrick requires the installation of such New Version to remedy ongoing Software performance or support issues then the Customer shall be required to acquire such New Version and allow its installation by Redbrick. In such instance if the Customer has not (within 3 months of Redbrick having notified the Customer that such New Version is required to be acquired and installed) acquired and arranged installation of that New Version, Redbrick may terminate the Standard Support Service in respect of the Software by giving one month’s written notice to the Customer.
6.4 For the avoidance of doubt, the cost of New Versions and the Standard Support Service is included in the Licence Fees.
7\. Additional services
7.1 The Customer may from time to time request Redbrick to supply additional services of the type set out in \[Schedule 1\]\[the Proposal Document\] (including software development and customisation work) (“Additional Services”) at the rates set out in \[Schedule 1\]\[the Proposal Document\]. Redbrick shall use its reasonable endeavours to comply with the Customer’s request, but the Customer acknowledges that Redbrick’s ability to supply the Additional Services shall depend on the availability of appropriate resources at the time in question.
7.2 Where Redbrick agrees to provide Additional Services, such agreement shall be embodied in an order for Additional Services. Each order for Additional Services shall be made under, and shall incorporate, the terms of these Conditions.
8\. Licence Fees
8.1 Subject to clause 8.4, the Customer shall pay to Redbrick licence fees as calculated in accordance with \[Schedule 1\]\[Proposal Document\] and the fees for any Additional Services also calculated in accordance with \[Schedule 1\]\[Proposal Document\] or as otherwise agreed in writing by the parties. If the licence fees are fixed for any period, that period is set out in \[Schedule 1\]\[the Proposal Document\]. All sums payable under the agreement are exclusive of VAT or any relevant local sales taxes, for which the Customer shall be responsible.
8.2 Redbrick will invoice the Customer at the end of each calendar month for the Licence Fee and Additional Services Fee. The Customer shall pay such invoice in full and cleared funds by direct debit within 14-days of the date of submission of the invoice or within such other period set out in \[Schedule 1\]\[the Proposal Document\].
8.3 Without prejudice to any other rights and remedies Redbrick may have, if the Customer fails to make any payment due to Redbrick under the agreement by the due date for payment, then:
(a) Redbrick may charge the Customer interest on the overdue amount at the rate of 4% per annum above \[FULL NAME OF BANK\]’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount; and/or
(b) Redbrick may suspend the Customer’s use of the Software or the provision of the Standard Support Services and Additional Services.
8.4 Subject to as otherwise provided in \[Schedule 1\]\[the Proposal Document\], Redbrick shall have the right to adjust the Licence Fees by giving the Customer not less than 90-days notice of the proposed changes (Licence Fee Adjustment Notice). Upon expiry of such notice, the fees shall be adjusted in accordance with the Licence Fee Adjustment Notice. If the Customer objects to a proposed adjustment, it may terminate the agreement on 90-days written notice to Redbrick. Such notice to be served within 30-days of receipt of the Licence Fee Adjustment Notice.
9\. Confidentiality and publicity
9.1 Each party shall, during the term of the agreement and thereafter, keep confidential all, and shall not use for its own purposes (other than implementation of the agreement) nor without the prior written consent of the other disclose to any third party (except its professional advisors or as may be required by any law or any legal or regulatory authority) any, information of a confidential nature (including trade secrets and information of commercial value) which may become known to such party from the other party and which relates to the other party, unless that information is public knowledge or already known to such party at the time of disclosure, or subsequently becomes public knowledge other than by breach of these Conditions, or subsequently comes lawfully into the possession of such party from a third party. Each party shall use its reasonable endeavours to prevent the unauthorised disclosure of any such information.
9.2 No party shall make, or permit any person to make, any public announcement concerning the agreement without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.
10\. Redbrick’s warranties
10.1 Redbrick warrants that the then current version of the Software made available by Redbrick will conform in all material respects to the Specification throughout the duration of the agreement **(“**Warranty Period”). Any material non-compliance of the Software with the Specification shall be dealt with solely and exclusively by the provision of Standard Support Services provided such non-compliance not result from the Customer, or anyone acting with the authority of the Customer, having amended the Software or used it outside the terms of these Conditions for a purpose or in a context other than the purpose or context for which it was designed or in combination with any other software not provided or authorised by Redbrick, or it has not been loaded onto Redbrick-specified or suitably configured equipment. If Redbrick is not able to resolve the material non-compliance by suppling the Standard Support Service, then Redbrick may (at its option):
(a) replace the Software; or
(b) terminate the agreement immediately by notice in writing to the Customer and refund any of the Licence Fee paid by the Customer as at the date of termination (less a reasonable sum in respect of the Customer’s use of the Software to the date of termination) on (as requested by Redbrick):
(i) return of the Software and all copies thereof; or
(ii) the permanent removal of the Software from the Customer’s systems.
10.2 The Customer shall provide all the information that may be necessary to assist Redbrick in resolving the defect or fault, including a documented example of any defect or fault, or sufficient information to enable Redbrick to re-create the defect or fault.
10.3 Redbrick does not warrant that the use of the Software will be uninterrupted or error-free or that all faults can be corrected.
10.4 The Customer accepts responsibility for the selection of the Software to achieve its intended results and acknowledges that the Software has not been developed to meet the individual requirements of the Customer.
10.5 Redbrick further warrants that the Standard Support Services and Additional Services shall be provided with reasonable skill and care.
10.6 All other conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into these Conditions or any collateral contract, whether by statute, common law or otherwise, are hereby excluded, including the implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.
11\. Limits of liability
11.1 Except as expressly stated in *clause 11.2*:
(a) Redbrick shall not in any circumstances have any liability for any losses or damages which may be suffered by the Customer (or any person claiming under or through the Customer), whether the same are suffered directly or indirectly or are immediate or consequential, and whether the same arise in contract, tort (including negligence) or otherwise howsoever, which fall within any of the following categories:
(i) special damage even if Redbrick was aware of the circumstances in which such special damage could arise;
(ii) loss of profits;
(iii) loss of anticipated savings;
(iv) loss of business opportunity;
(v) loss of goodwill;
(vi) loss or corruption of data,
provided that this *clause 11.1(a)* shall not prevent claims for loss of or damage to the Customer’s tangible property that fall within the terms of *clause 11.1(b)* or any other claims for direct financial loss that are not excluded by any of categories (i) to (vi) inclusive of this *clause 11.1(a)*;
(b) the total liability of Redbrick, whether in contract, tort (including negligence) or otherwise and whether in connection with the agreement or any collateral contract, shall in no circumstances exceed a sum equal to:
(i) in respect of liability arising under *clause 12*, the amount of £1,000,000 per claim or series of connected claims;
(ii) in respect of any breach by Redbrick of *clause 13* which results in a claim for compensation by any person being made against the Customer under Article 82 of the GDPR (or its equivalent under the DPA), the aggregate amount of any compensation paid or awarded to such person for damage suffered as a result of Redbrick’s breach;
(iii) in respect of any breach by Redbrick of *clause 13* which results in the imposition on the Customer of an administrative fine by the Information Commissioner’s Office, the amount of such fine to the extent that it relates to and has been imposed by reason of Redbrick’s breach; and
(iv) in respect of liability which is not capped under clauses 11.1(b)(i) to 11.1(b)(iii) (inclusive), the higher of:
(A) the Liability Amount; or
(B) the Licence Fees paid by the Customer to Redbrick in the 12-months immediately preceding the event giving rise to the liability in question; or
(C) the limit of cover applicable to Redbrick’s insurance for the liability in question; and
(c) the Customer agrees that, in entering into the agreement, either it did not rely on any representations (whether written or oral) of any kind or of any person other than those expressly set out in these Conditions or (if it did rely on any representations, whether written or oral, not expressly set out in these Conditions) that it shall have no remedy in respect of such representations and (in either case) Redbrick shall have no liability in any circumstances otherwise than in accordance with the express terms of these Conditions.
11.2 The exclusions in *clause 10.6* and *clause 11.1* shall apply to the fullest extent permissible at law, but Redbrick does not exclude liability for:
(a) death or personal injury caused by the negligence of Redbrick, its officers, employees, contractors or agents;
(b) fraud or fraudulent misrepresentation;
(c) breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) any other liability which may not be excluded by law.
11.3 All dates supplied by Redbrick for the delivery and installation of the Software or the provision of the Standard Support Services and Additional Services shall be treated as approximate only. Redbrick shall not in any circumstances be liable for any loss or damage arising from any delay in delivery beyond such approximate dates.
11.4 All references to “Redbrick” in this *clause 11* shall, for the purposes of this clause and *clause 20* only, be treated as including all employees, subcontractors and suppliers of Redbrick, all of whom shall have the benefit of the exclusions and limitations of liability set out in this clause, in accordance with *clause 20*.
12\. Intellectual property rights
12.1 The Customer acknowledges that all Intellectual Property Rights in the Software and any Maintenance Releases belong and shall belong to Redbrick or its licensor, and the Customer shall have no rights in or to the Software other than the right to use it in accordance with the terms of these Conditions.
12.2 Redbrick undertakes at its own expense to defend the Customer or, at its option, settle any claim or action brought against the Customer alleging that the possession or use of the Redbrick Software (or any part thereof) in accordance with the terms of these Conditions infringes the UK Intellectual Property Rights of a third party (“Claim”) and shall be responsible for any reasonable losses, damages, costs (including legal fees) and expenses incurred by or awarded against the Customer as a result of or in connection with any such Claim. For the avoidance of doubt, *clause 12.2* shall not apply where the Claim in question is attributable to possession or use of the Redbrick Software (or any part thereof) by the Customer other than in accordance with the terms of these Conditions, use of the Redbrick Software in combination with any hardware or software not supplied or specified by Redbrick if the infringement would have been avoided by the use of the Redbrick Software not so combined, or use of a non-current release of the Redbrick Software.
12.3 If any third party makes a Claim, or notifies an intention to make a Claim against the Customer, Redbrick’s obligations under *clause 12.2* are conditional on the Customer:
(a) as soon as reasonably practicable, giving written notice of the Claim to Redbrick, specifying the nature of the Claim in reasonable detail;
(b) not making any admission of liability, agreement or compromise in relation to the Claim without the prior written consent of Redbrick (such consent not to be unreasonably conditioned, withheld or delayed);
(c) giving Redbrick and its professional advisers access at reasonable times (on reasonable prior notice) to its premises and its officers, directors, employees, agents, representatives or advisers, and to any relevant assets, accounts, documents and records within the power or control of the Customer, so as to enable Redbrick and its professional advisers to examine them and to take copies (at Redbrick’s expense) for the purpose of assessing the Claim; and
(d) subject to Redbrick providing security to the Customer to the Customer’s reasonable satisfaction against any claim, liability, costs, expenses, damages or losses which may be incurred, taking such action as Redbrick may reasonably request to avoid, dispute, compromise or defend the Claim.
12.4 If any Claim is made, or in Redbrick’s reasonable opinion is likely to be made, against the Customer, Redbrick may at its sole option and expense:
(a) procure for the Customer the right to continue to use the Redbrick Software (or any part thereof) in accordance with the terms of these Conditions;
(b) modify the Redbrick Software so that it ceases to be infringing;
(c) replace the Redbrick Software with non-infringing software; or
(d) terminate the agreement immediately by notice in writing to the Customer and refund any of the Licence Fee paid by the Customer as at the date of termination (less a reasonable sum in respect of the Customer’s use of the Software to the date of termination) on return of the Software and all copies thereof,
provided that if Redbrick modifies or replaces the Redbrick Software, the modified or replacement Redbrick Software must comply with the warranties contained in *clause 10.1* and the Customer shall have the same rights in respect thereof as it would have had under those clauses had the references to the date of these Conditions been references to the date on which such modification or replacement was made.
12.5 Notwithstanding any other provision in these Conditions, *Clause 12.2* shall not apply to the extent that any claim or action referred to in that clause arises directly or indirectly through the possession or use of any Third-Party Software.
12.6 This *clause 12* constitutes the Customer’s exclusive remedy and Redbrick’s only liability in respect of Claims and, for the avoidance of doubt, is subject to *clause 11.1*.
13\. DATA PROTECTION
13.1 The Customer acknowledges that it is a Data Controller of all Customer Personal Data and Redbrick a Data Processor. Should the Customer and Redbrick be deemed to be joint Data Controllers, then as between themselves the Customer shall be deemed to be the Data Controller and Redbrick the Data Processor.
13.2 Each party shall Process Customer Personal Data only in compliance with the Data Protection Legislation. In particular, each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the Customer Personal Data or its accidental loss, destruction or damage.
13.3 The Customer:
(a) shall ensure that the Customer is entitled to transfer necessary Customer Personal Data to Redbrick so that Redbrick may lawfully process the Customer Personal Data in accordance with the agreement on the Customer’s behalf; and
(b) shall in respect of Customer Personal Data: (a) obtain the appropriate valid consents from all data subjects to Processing by Redbrick (and provide copies of such consents to Redbrick); or (b) notify Redbrick of the alternative valid legal justification under Data Protection Legislation for Processing by Redbrick; for each type of Processing to be undertaken by Redbrick pursuant to the agreement prior to the Processing as necessary.
13.4 Redbrick shall:
(a) Process the Customer Personal Data only on documented instructions from the Customer, including with regard to transfers of Customer Personal Data to a third country or an international organisation, unless required to do so by law to which Redbrick is subject; in such a case, Redbrick shall inform the Customer of that legal requirement before Processing, unless that law prohibits such information on important grounds of public interest. For the purposes of this clause the Customer is deemed to have instructed Redbrick to Process the Customer Personal Data as reasonably necessary to: (a) allow the Customer to use the Software; (b) allow the Customer to fully benefit from the use of the Software; and (c) to allow Redbrick to fully perform its obligations under the agreement;
(b) ensure that persons authorised to process the Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
(c) take all measures required pursuant to Article 32 (security of processing) of the GDPR;
(d) respect the conditions referred to in Article 28(2) and 28(4) of the GDPR for engaging another processor;
(e) taking into account the nature of the processing, assist the Customer by appropriate technical and organisational measures, insofar as this is possible, to fulfil the Customer’s obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of the GDPR;
(f) assist the Customer in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of the Processing and the information available to Redbrick;
(g) at the choice of the Customer, delete or return all the Customer Personal Data to the Customer after the end of the agreement, and delete existing copies unless Redbrick is under a legal requirement to store the Customer Personal Data; and
(h) make available to the Customer all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR and allow for and assist with audits, including inspections, conducted by the Customer or another auditor mandated by the Customer. Redbrick shall immediately inform the Customer if, in its opinion, an instruction infringes the GDPR or other data protection provisions.
13.5 Each party shall:
(a) provide the other with any information the other requests to ensure the other is complying with its obligations under the Data Protection Legislation;
(b) promptly tell the other about any breach of its data protection obligations under the Data Protection Legislation; and
(c) not knowingly or negligently do or omit to do anything which places the other in breach of its obligations under the Data Protection Legislation.
13.6 Each party shall tell the other immediately it receives
(a) a request from a data subject to have access to Customer Personal Data about that person; or
(b) a complaint or request about the other’s obligations under the Data Protection Legislation.
13.7 The Customer acknowledges that Redbrick is reliant on the Customer for direction as to the extent to which Redbrick is entitled to use and process the Customer Personal Data. Consequently, Redbrick will not be liable for any claim brought by a data subject arising from any action or omission by Redbrick, to the extent that such action or omission resulted directly from the Customer’s instructions.
14\. Duration and termination
14.1 Unless terminated earlier in accordance with these Conditions, the agreement shall continue for the minimum term set out in \[Schedule 1\]\[the Proposal Document\] (if any) (known as the “Initial Term”) and shall automatically extend for 12-months (known as the “Extended Term”) at the end of the Initial Term and at the end of each Extended Term. Either Redbrick or the Customer may give written notice to the other, not later than 3-months before the end of the Initial Term or the relevant Extended Term, to terminate the agreement at the end of the Initial Term or the relevant Extended Term, as the case may be. Where no minimum term is specified in \[Schedule 1\]\[the Proposal Document\], then either party may terminate the agreement on \[three\] months’ notice to the other at any time.
14.2 Without prejudice to clause 14.1, the Supplier may terminate the agreement on three months’ notice to the Customer at any time.
14.3 Without affecting any other right or remedy available to it, either party may terminate the agreement with immediate effect by giving written notice to the other party if:
(a) the other party fails to pay any amount due under the agreement on the due date for payment and remains in default not less than 7-days after being notified in writing to make such payment;
(b) the other party commits a material breach of any other term of the agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified in writing to do so;
(c) the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts; or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 as if the words “it is proved to the satisfaction of the court” did not appear in sections 123(1)(e) or 123(2) of the Insolvency Act 1986); or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986; or (being a partnership) has any partner to whom any of the foregoing apply;
(d) the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (being a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
(e) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party (being a company, limited liability partnership or partnership) other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
(f) an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party (being a company);
(g) the holder of a qualifying floating charge over the assets of that other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
(h) a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
(i) the other party (being an individual) is the subject of a bankruptcy petition, application or order;
(j) a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party’s assets and such attachment or process is not discharged within 14 days;
(k) any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in *clause 14.3(c)* to *clause 14.3(j)* (inclusive); or
(l) the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business; or
(m) the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing their own affairs or becomes a patient under any mental health legislation.
14.4 Upon expiry or termination of the agreement for any reason, the Customer shall have the right to use the Software at the Site on a non-exclusive and “read only” basis provided:
(a) it notifies Redbrick in writing at least 14 days before the expiry or termination date that it wishes to use the Software on a “read only” basis; and
(b) it pays to Redbrick a fee of £25 plus VAT per calendar month (or part thereof) in which the Software is used on a “read only” basis. Such licence fee to be invoiced by Redbrick as soon as possible after the beginning of such calendar month and paid by the Customer in full and cleared funds within 7-days of the receipt of Redbrick’s invoice.
14.5 The provisions of these Conditions shall continue in full force whilst the Customer’s right to use the Software on a “read only” basis in clause 14.4 continues, except that the Customer’s licence in clause 3.1 shall cease to the extent it is not on a “read only” basis.
14.6 Subject to clause 14.7, the right to use the Software under clause 14.4 may be terminated by:
(a) Redbrick on 14-days written notice to the Customer; and
(b) by the Customer on notice to Redbrick.
14.7 Redbrick may without notice suspend or terminate the Customer’s right to use the Software on a “read only” basis if an invoice submitted by Redbrick under clause 14.4 is not paid by the due date for that invoice.
14.8 Any provision of these Conditions that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the agreement shall remain in full force and effect.
14.9 Termination or expiry of the agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination or expiry.
14.10 On termination for any reason:
(a) all rights granted to the Customer under these Conditions shall cease;
(b) the Customer shall cease all activities authorised by these Conditions;
(c) the Customer shall immediately pay to Redbrick any sums due to Redbrick under the agreement; and
(d) the Customer shall immediately destroy or return to Redbrick (at Redbrick’s option) all copies of the Software then in its possession, custody or control and, in the case of destruction, certify to Redbrick that it has done so.
14.11 Any provision of these Conditions which expressly or by implication is intended to come into or continue in force on or after termination of these Conditions including *clause 1*, *clause 9*, *clause 10* (except *clause 10.1*), *clause 11*, *clause 14*, and Schedules shall remain in full force and effect.
15\. Waiver
15.1 No failure or delay by a party to exercise any right or remedy provided under these Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
16\. Remedies
16.1 Except as expressly provided in these Conditions, the rights and remedies provided under these Conditions are in addition to, and not exclusive of, any rights or remedies provided by law.
17\. Entire agreement
17.1 The schedules, documents and papers: (a) annexed to these Conditions; (b) referred to in these Conditions; or (c) which otherwise indicate an acceptance of this Conditions by the Customer; contain the whole agreement between the parties relating to the subject matter hereof and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.
17.2 Each party acknowledges that, in entering into the agreement and accepting these Conditions, it does not rely on any statement, representation, assurance or warranty (whether it was made negligently or innocently) of any person (whether a party to these Conditions or not) (“Representation”) other than as expressly set out in these Conditions.
17.3 Each party agrees that the only rights and remedies available to it arising out of or in connection with a Representation shall be for breach of contract.
17.4 Nothing in this clause shall limit or exclude any liability for fraud.
18\. Variation
18.1 No variation of these Conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
19\. Severance
19.1 If any provision or part-provision of these Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Conditions.
19.2 If any provision or part-provision of these Conditions is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
20\. Third-party rights
20.1 A person who is not a party to the agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the agreement, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
21\. No partnership or agency
21.1 Nothing in the agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
21.2 Each party confirms it is acting on its own behalf and not for the benefit of any other person.
22\. Force majeure
22.1 Neither party shall be in breach of the agreement nor liable for delay in performing, or failure to perform, any of its obligations under these Conditions if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 30-days, the party not affected may terminate the agreement by giving 30-days written notice to the affected party.
23\. Notices
23.1 Any notice given to a party under or in connection with these Conditions shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case).
23.2 Any notice shall be deemed to have been received:
(a) if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; or
(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service.
23.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution. For the purposes of this clause, “writing” shall not include e-mail.
24\. Governing law and jurisdiction
24.1 The agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
24.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the agreement or its subject matter or formation (including non-contractual disputes or claims).
---
### [Events](https://redbricksolutions.co.uk/events/)
**Published:** October 11, 2022
**Author:** Chloe Cragg
**Content:**
Keep up to date with our latest webinar sessions and upcoming events that we are attending below.
---
### [News & Insights](https://redbricksolutions.co.uk/updates/)
**Published:** June 30, 2022
**Author:** Chloe Cragg
---
## Academy
### [IQ Legal Training Webinar | Technology & AI in Practice](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-technology-ai-in-practice/)
**Published:** October 13, 2026
**Author:** Freya Armstrong
**Categories:** CPD Webinars
---
### [DevAssist Webinar | Beyond the Search: What Standard Searches Don’t Tell You About Planning Risk](https://redbricksolutions.co.uk/academy/devassist-webinar-beyond-the-search-what-standard-searches-dont-tell-you-about-planning-risk/)
**Published:** September 30, 2026
**Author:** Freya Armstrong
**Categories:** Instructional Videos
---
### [Martello Webinar | Record-Breaking Summer What Climate Change Means for UK Property Webinar](https://redbricksolutions.co.uk/academy/martello-webinar-record-breaking-summer-what-climate-change-means-for-uk-property-webinar/)
**Published:** September 18, 2026
**Author:** Freya Armstrong
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - v31: Untick Multiple Tasks at Once](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v31-untick-multiple-tasks-at-once/)
**Published:** August 20, 2026
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v31: Turn off Dialogue for Portal Forms](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v31-turn-off-dialogue-for-portal-forms/)
**Published:** August 20, 2026
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v31: Turn off Auto Sync on Portal Invites](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v31-turn-off-auto-sync-on-portal-invites/)
**Published:** August 20, 2026
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v31: Portal User Guide](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v31-portal-user-guide/)
**Published:** August 20, 2026
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v31: Locked Billing Screens](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v31-locked-billing-screens/)
**Published:** August 20, 2026
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v31: Linking Task Dates to Custom Fields](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v31-linking-task-dates-to-custom-fields/)
**Published:** August 20, 2026
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Winning More Conveyancing Clients in a Challenging Market: Faster Quotes, Better Conversion & Smarter Onboarding](https://redbricksolutions.co.uk/academy/winning-more-conveyancing-clients-in-a-challenging-market-faster-quotes-better-conversion-smarter-onboarding/)
**Published:** July 7, 2026
**Author:** Freya Armstrong
**Categories:** Instructional Videos
---
### [Post Partner Webinar | Automating Post Allocation Without the Pain](https://redbricksolutions.co.uk/academy/post-partner-webinar-automating-post-allocation-without-the-pain/)
**Published:** April 7, 2026
**Author:** Freya Armstrong
**Categories:** Instructional Videos
---
### [Martello Webinar | Mines and Minerals Explained](https://redbricksolutions.co.uk/academy/martello-webinar-mines-and-minerals-explained/)
**Published:** July 7, 2026
**Author:** Freya Armstrong
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Operational Excellence & Profitability](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-operational-excellence-profitability/)
**Published:** June 11, 2026
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Martello Webinar | Contaminated Land and the Planning Regime](https://redbricksolutions.co.uk/academy/martello-webinar-contaminated-land-and-the-planning-regime/)
**Published:** May 27, 2026
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Redbrick Academy | 3. An overview of the Redbrick Portal](https://redbricksolutions.co.uk/academy/redbrick-academy-the-redbrick-portal-training-guide/)
**Published:** May 21, 2026
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training
---
### [Redbrick Academy | 1. An overview of Redbrick Legal Case Management](https://redbricksolutions.co.uk/academy/redbrick-academy-version-21-an-overview-of-redbrick-practice-management/)
**Published:** May 21, 2026
**Author:** Freya Armstrong
**Categories:** Instructional Videos, Initial Training
---
### [Redbrick Academy | 2. An overview of the Progress Screen](https://redbricksolutions.co.uk/academy/redbrick-academy-version-21-an-overview-of-the-progress-screen/)
**Published:** May 21, 2026
**Author:** Freya Armstrong
**Categories:** Instructional Videos, Initial Training
---
### [Stamp Webinar | Is your firm ready for the May 2026 HMRC Tax Adviser Mandate?](https://redbricksolutions.co.uk/academy/stamp-webinar-is-your-firm-ready-for-the-may-2026-hmrc-tax-adviser-mandate/)
**Published:** May 7, 2026
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Redbrick Academy | The Redbrick Help Center](https://redbricksolutions.co.uk/academy/the-redbrick-help-center/)
**Published:** November 11, 2025
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training
---
### [Redbrick Tip of the Week - v30: Internal Notes](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v30-internal-notes/)
**Published:** April 30, 2026
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v30: Good Afternoon AM/PM Token](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v30-good-afternoon-am-pm-token/)
**Published:** April 30, 2026
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v30: Kanban PT 1 - Status](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v30-kanban-pt-1-status/)
**Published:** April 30, 2026
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v30: Kanban PT 2 - Key Stages](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v30-kanban-pt-2-key-stages/)
**Published:** April 30, 2026
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v30: Email Subject Line](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v30-email-subject-line/)
**Published:** April 30, 2026
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v30: Force Deletion of Contacts After Questionnaires](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v30-force-deletion-of-contacts-after-questionnaires/)
**Published:** April 30, 2026
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [The South-East Cyber Crime Unit | Online Safety for Law Firms: How Cyber Attacks Start and How to Prevent Them](https://redbricksolutions.co.uk/academy/the-south-east-cyber-crime-unit-online-safety-for-law-firms-how-cyber-attacks-start-and-how-to-prevent-them/)
**Published:** April 21, 2026
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | The Modern Conveyancer - Episode 1: Market & Regulation Outlook](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-the-modern-conveyancer-episode-1-market-regulation-outlook/)
**Published:** March 11, 2026
**Author:** Freya Armstrong
**Categories:** CPD Webinars
---
### [Redbrick Let's Build: Questionnaires](https://redbricksolutions.co.uk/academy/redbrick-lets-build-questionnaires/)
**Published:** April 7, 2026
**Author:** Freya Armstrong
**Categories:** Instructional Videos, Administrator Videos
---
### [Redbrick Let's Build: Report on Title](https://redbricksolutions.co.uk/academy/redbrick-lets-build-report-on-title/)
**Published:** March 3, 2026
**Author:** Freya Armstrong
**Categories:** Instructional Videos, Administrator Videos
---
### [Redbrick Let's Build: Enquiries in Custom Lists](https://redbricksolutions.co.uk/academy/redbrick-lets-build-enquiries-in-custom-lists/)
**Published:** February 3, 2026
**Author:** Freya Armstrong
**Categories:** Instructional Videos, Administrator Videos
---
### [15 Redbrick Document Portal User Guide V23](https://redbricksolutions.co.uk/academy/15-redbrick-document-portal-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Owen G
**Categories:** User Guides
---
### [13 Using the Leases Screen User Guide V23](https://redbricksolutions.co.uk/academy/13-using-the-leases-screen-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Owen G
**Categories:** User Guides
---
### [09 Multiple Client Contacts & Multiple Parties Document User Guide V23](https://redbricksolutions.co.uk/academy/09-multiple-client-contacts-multiple-parties-document-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Owen G
**Categories:** User Guides
---
### [06 Tasks and Progress Screen User Guide V23](https://redbricksolutions.co.uk/academy/06-tasks-and-progress-screen-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Owen G
**Categories:** User Guides
---
### [04 Using the Billing Screen User Guide V23](https://redbricksolutions.co.uk/academy/04-using-the-billing-screen-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Owen G
**Categories:** User Guides
---
### [Redbrick Webinar | A Digital Future Part 5: An Introduction to working online with third parties](https://redbricksolutions.co.uk/academy/redbrick-webinar-a-digital-future-part-5-an-introduction-to-working-online-with-third-parties/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Webinar | A Digital Future Part 4: An Introduction to working online with your clients](https://redbricksolutions.co.uk/academy/redbrick-webinar-a-digital-future-part-4-an-introduction-to-working-online-with-your-clients/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Webinar | A Digital Future Part 3: An Introduction to Biometric AML](https://redbricksolutions.co.uk/academy/redbrick-webinar-a-digital-future-part-3-an-introduction-to-biometric-aml/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Webinar | A Digital Future Part 2: Digital Onboarding](https://redbricksolutions.co.uk/academy/redbrick-webinar-a-digital-future-part-2-digital-onboarding/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Webinar | A Digital Future Part 1: Online quoting and referrer integration](https://redbricksolutions.co.uk/academy/redbrick-webinar-a-digital-future-part-1-online-quoting-and-referrer-integration/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CLS Webinar | Overview of Forfeiture of Lease and Rent Charges](https://redbricksolutions.co.uk/academy/cls-webinar-overview-of-forfeiture-of-lease-and-rent-charges/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [CLS Webinar | Understanding Restrictive Covenants – A guide for all law firms](https://redbricksolutions.co.uk/academy/cls-webinar-understanding-restrictive-covenants-a-guide-for-all-law-firms/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [CLS Webinar | Defective Lease – a guide for Conveyancing Firms](https://redbricksolutions.co.uk/academy/cls-webinar-defective-lease-a-guide-for-conveyancing-firms/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [IQ Legal Training Webinar | Completion Day Nightmares](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-completion-day-nightmares/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CLS Property Insight Webinar | Bankruptcy and Liquidation](https://redbricksolutions.co.uk/academy/cls-property-insight-webinar-bankruptcy-and-liquidation/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [IQ Legal Training Webinar | Boundary Issues for Residential Conveyancers](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-boundary-issues-for-residential-conveyancers/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Ten Good Habits When Advising On Easements and Covenants](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-ten-good-habits-when-advising-on-easements-and-covenants/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CLS Property Insight Webinar | Planning and Building Regulations](https://redbricksolutions.co.uk/academy/cls-property-insight-webinar-planning-and-building-regulations/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [Terrafirma Webinar | Ground Hazards – Learning to Live with Change](https://redbricksolutions.co.uk/academy/terrafirma-webinar-ground-hazards-learning-to-live-with-change/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Legal IQ Training Webinar | 10 Good Habits When Acting In Residential Leasehold Transactions](https://redbricksolutions.co.uk/academy/legal-iq-training-webinar-10-good-habits-when-acting-in-residential-leasehold-transactions/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Legal IQ Training Webinar | Dealing with Cladding and Fire Risk Issues in Residential Leasehold Conveyancing](https://redbricksolutions.co.uk/academy/legal-iq-training-webinar-dealing-with-cladding-and-fire-risk-issues-in-residential-leasehold-conveyancing/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Studiohawk Webinar | Demystifying SEO for legal professionals](https://redbricksolutions.co.uk/academy/studiohawk-webinar-demystifying-seo-for-legal-professionals/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [DevAssist Webinar | How to avoid being sued for £2 million](https://redbricksolutions.co.uk/academy/devassist-webinar-how-to-avoid-being-sued-for-2-million/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CDS Webinar | How to win more new build work and get full searches back in 24hrs](https://redbricksolutions.co.uk/academy/cds-webinar-how-to-win-more-new-build-work-and-get-full-searches-back-in-24hrs/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, Conveyancing Data Services
---
### [Terrafirma Webinar | Landslides with Chris Milne](https://redbricksolutions.co.uk/academy/terrafirma-webinar-landslides-with-chris-milne/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Landmark Webinar | Key environmental risks associated with agricultural transactions](https://redbricksolutions.co.uk/academy/landmark-webinar-key-environmental-risks-associated-with-agricultural-transactions/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Landmark Webinar | RiskView Residential, the all in one environmental report](https://redbricksolutions.co.uk/academy/landmark-webinar-riskview-residential-the-all-in-one-environmental-report/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Landmark Webinar | The importance of considering Flood risk during development](https://redbricksolutions.co.uk/academy/landmark-webinar-the-importance-of-considering-flood-risk-during-development/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CLS Webinar | Environmental issues in Conveyancing](https://redbricksolutions.co.uk/academy/cls-webinar-environmental-issues-in-conveyancing/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [Terrafirma Webinar | Coastal Erosion with Chris Milne](https://redbricksolutions.co.uk/academy/terrafirma-webinar-coastal-erosion-with-chris-milne/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Terrafirma Webinar | Subsidence with Dr Tim Farewell](https://redbricksolutions.co.uk/academy/terrafirma-webinar-subsidence-with-dr-tim-farewell/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CDS Webinar | Local Authorities, Land Registry and Regulated Searches](https://redbricksolutions.co.uk/academy/cds-webinar-local-authorities-land-registry-and-regulated-searches/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, Conveyancing Data Services
---
### [CLS Webinar | Understanding Easements: for all legal professionals](https://redbricksolutions.co.uk/academy/cls-webinar-understanding-easements-for-all-legal-professionals/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [Groundsure Webinar | 2020 Recap and What to Expect in 2021](https://redbricksolutions.co.uk/academy/groundsure-webinar-2020-recap-and-what-to-expect-in-2021/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CLS Webinar | Search Insurance: The 3 C’s ‘Cover, Claims and Common Misconceptions’](https://redbricksolutions.co.uk/academy/cls-webinar-search-insurance-the-3-cs-cover-claims-and-common-misconceptions/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [CLS Webinar | Guidance on Insurance Distribution Directive and Variable Statements](https://redbricksolutions.co.uk/academy/cls-webinar-guidance-on-insurance-distribution-directive-and-variable-statements/)
**Published:** July 8, 2022
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [IQ Legal Training Webinar | Part 2: AI Compliance and Practical Issues for Conveyancers](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-part-2-ai-compliance-and-practical-issues-for-conveyancers/)
**Published:** December 16, 2025
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - v29: The Find Panel](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v29-the-find-panel/)
**Published:** December 24, 2025
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Searching the Progress Screen](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-searching-the-progress-screenredbrick-tip-of-the-week-searching-the-progress-screen/)
**Published:** February 8, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Client List Column in Client Screen - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-client-list-column-in-client-screen-redbrick-v26/)
**Published:** February 12, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Email Tagged Flag - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-email-tagged-flag-redbrick-v26/)
**Published:** February 15, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [01 Redbrick Basic Navigation User Guide V25](https://redbricksolutions.co.uk/academy/01-redbrick-basic-navigation-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [04 Using the Billing Screen User Guide V25](https://redbricksolutions.co.uk/academy/04-using-the-billing-screen-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [06 Tasks and Progress Screen User Guide V25](https://redbricksolutions.co.uk/academy/06-tasks-and-progress-screen-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [08 Other Parties - Adding & Editing User Guide V25](https://redbricksolutions.co.uk/academy/08-other-parties-adding-editing-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [09 Multiple Client Contacts & Multiple Parties Document User Guide V25](https://redbricksolutions.co.uk/academy/09-multiple-client-contacts-multiple-parties-document-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [12 Veriphy AML Checks Basic User Guide V25](https://redbricksolutions.co.uk/academy/12-veriphy-aml-checks-basic-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [13 Using the Leases Screen User Guide V25](https://redbricksolutions.co.uk/academy/13-using-the-leases-screen-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [14b Redbrick Integrated CDS Searches User Guide V25](https://redbricksolutions.co.uk/academy/14b-redbrick-integrated-cds-searches-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides, Conveyancing Data Services
---
### [15 Redbrick Document Portal User Guide V25](https://redbricksolutions.co.uk/academy/15-redbrick-document-portal-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [25 Redbrick Insight Accounts Integration User Guide V25](https://redbricksolutions.co.uk/academy/25-redbrick-insight-accounts-integration-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides
---
### [29 Redbrick & CLS Insurance Integration User Guide V25](https://redbricksolutions.co.uk/academy/29-redbrick-cls-insurance-integration-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** User Guides, CLS Property Insight
---
### [IQ Legal Training Webinar | Avoiding Negligence Claims in Residential Conveyancing](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-avoiding-negligence-claims-in-residential-conveyancing-february-2024/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - Secure Emails in Redbrick](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-secure-emails-in-redbrick/)
**Published:** February 22, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Secure Document Link Instead of Email - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-secure-document-link-instead-of-email-redbrick-v26/)
**Published:** February 29, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Unique Email within Client Group](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-unique-email-within-client-group/)
**Published:** March 7, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Martello and Ashfield Solutions Webinar | Navigating Flood Risks](https://redbricksolutions.co.uk/academy/martello-and-ashfield-solutions-webinar-navigating-flood-risks/)
**Published:** March 7, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - Outbound Document Colour Change - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-outbound-document-colour-change-redbrick-v26/)
**Published:** March 14, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - User Group Permission to Sync manually - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-user-group-permission-to-sync-manually-redbrick-v26/)
**Published:** March 21, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [IQ Legal Training Webinar | Rights of Way and Highway Issues](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-rights-of-way-and-highway-issues/)
**Published:** March 25, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CLS Webinar | Defective Lease Issues in Conveyancing - April 2024](https://redbricksolutions.co.uk/academy/cls-webinar-defective-lease-issues-in-conveyancing-april-2024/)
**Published:** April 25, 2024
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [IQ Legal Training Webinar | SDLT Tips and Traps](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-sdlt-tips-and-traps/)
**Published:** May 16, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CLS Webinar | A Guide to Planning and Building Regulations - May 2024](https://redbricksolutions.co.uk/academy/cls-webinar-a-guide-to-planning-and-building-regulations-may-2024/)
**Published:** June 5, 2024
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [Redbrick Tip of the Week - Filters on the Find Screen](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-filters-on-the-find-screen/)
**Published:** June 12, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Advanced Filters on the Find Screen](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-advanced-filters-on-the-find-screen/)
**Published:** June 19, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [IQ Legal Training Webinar | Selling and Buying Rural Properties](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-selling-and-buying-rural-properties/)
**Published:** June 24, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - Internal Notes](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-version-27-preview-internal-notes/)
**Published:** June 26, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [IQ Legal Training Webinar | Selling and Buying Buy to Let Properties](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-selling-and-buying-buy-to-let-properties/)
**Published:** July 2, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - Last Modified Columns](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-version-27-preview-last-modified-columns/)
**Published:** July 10, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Marking Multiple Tasks as Not Required](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-version-27-preview-marking-multiple-tasks-as-not-required/)
**Published:** July 17, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Data Deletion](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-version-27-preview-data-deletion/)
**Published:** August 7, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Logging Helpdesk Tickets](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-logging-helpdesk-tickets/)
**Published:** September 11, 2024
**Author:** Owen G
**Categories:** Tip of the Week, Armalytix
---
### [Armalytix Webinar | Delivering Source of Funds Transformation](https://redbricksolutions.co.uk/academy/armalytix-webinar-delivering-source-of-funds-transformation/)
**Published:** September 11, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Completion Day Nightmares - September 2024](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-completion-day-nightmares-september-2024/)
**Published:** September 12, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [CLS Webinar | Forfeiture of Lease & Rent charges indemnity insurance - September 2024](https://redbricksolutions.co.uk/academy/cls-webinar-forfeiture-of-lease-amp-rent-charges-indemnity-insurance-september-2024/)
**Published:** September 17, 2024
**Author:** Owen G
**Categories:** CPD Webinars, CLS Property Insight
---
### [Redbrick Tip of the Week - Registering for the Portal on behalf of your customers](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-registering-for-the-portal-on-behalf-of-your-customers/)
**Published:** September 18, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Klyant & Redbrick Webinar | Your Comprehensive Solution for Firm and Client Account Management](https://redbricksolutions.co.uk/academy/klyant-redbrick-webinar-your-comprehensive-solution-for-firm-and-client-account-management/)
**Published:** October 10, 2024
**Author:** Owen G
**Categories:** CPD Webinars, Klyant Accounting Software
---
### [IQ Legal Training Webinar | Compliance and Source of Funds in Residential Conveyancing - October 2024](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-compliance-and-source-of-funds-in-residential-conveyancing-oct-24/)
**Published:** October 16, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [STAMP and Compass Webinar | Instant Stamp Duty Quotes: Transforming Conveyancing Efficiency](https://redbricksolutions.co.uk/academy/stamp-and-compass-webinar-instant-stamp-duty-quotes/)
**Published:** October 17, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - Matter Actions](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-matter-actions/)
**Published:** October 30, 2024
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Martello Webinar | The Law Society’s consultation on climate change and what it could mean for conveyancers](https://redbricksolutions.co.uk/academy/martello-webinar-the-law-societys-consultation-on-climate-change/)
**Published:** November 19, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - Changing Fees in the Billing Screen - HMLR Changes 9th December 2024](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-changing-fees-in-the-billing-screen/)
**Published:** November 21, 2024
**Author:** Owen G
**Categories:** Tip of the Week, HM Land Registry
---
### [IQ Legal Training Webinar | Access and Highway issues for Residential Conveyancers - Avoiding The Pitfalls](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-access-and-highway-issues-for-residential-conveyancers/)
**Published:** November 21, 2024
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Thirdfort | Original ID: How to Initiate Check](https://redbricksolutions.co.uk/academy/thirdfort-original-id-how-to-initiate-check/)
**Published:** December 4, 2024
**Author:** Owen G
**Categories:** Instructional Videos, Thirdfort
---
### [Thirdfort | Original ID: How to Interpret the Report](https://redbricksolutions.co.uk/academy/thirdfort-original-id-how-to-interpret-the-report/)
**Published:** December 4, 2024
**Author:** Owen G
**Categories:** Instructional Videos, Thirdfort
---
### [Thirdfort | Know Your Business: How to Initiate Check](https://redbricksolutions.co.uk/academy/thirdfort-know-your-business-how-to-initiate-check/)
**Published:** December 4, 2024
**Author:** Owen G
**Categories:** Instructional Videos, Thirdfort
---
### [Thirdfort | Know Your Business: How to Interpret the Report](https://redbricksolutions.co.uk/academy/thirdfort-know-your-business-how-to-interpret-the-report/)
**Published:** December 4, 2024
**Author:** Owen G
**Categories:** Instructional Videos, Thirdfort
---
### [Thirdfort | Know Your Business: End to End](https://redbricksolutions.co.uk/academy/thirdfort-know-your-business-end-to-end/)
**Published:** December 4, 2024
**Author:** Owen G
**Categories:** Instructional Videos, Thirdfort
---
### [Thirdfort | Enhanced NFC ID: How to Initiate Check](https://redbricksolutions.co.uk/academy/thirdfort-enhanced-nfc-id-how-to-initiate-check/)
**Published:** December 11, 2024
**Author:** Owen G
**Categories:** Instructional Videos, Thirdfort
---
### [Thirdfort | Enhanced NFC ID: How to Interpret the Report](https://redbricksolutions.co.uk/academy/thirdfort-enhanced-nfc-id-how-to-interpret-the-report/)
**Published:** December 11, 2024
**Author:** Owen G
**Categories:** Instructional Videos, Thirdfort
---
### [Thirdfort | Source of Funds (SoF) Walkthrough](https://redbricksolutions.co.uk/academy/thirdfort-source-of-funds-sof-walkthrough/)
**Published:** December 11, 2024
**Author:** Owen G
**Categories:** Instructional Videos, Thirdfort
---
### [Thirdfort | Ongoing Monitoring Factsheet](https://redbricksolutions.co.uk/academy/thirdfort-ongoing-monitoring-factsheet/)
**Published:** December 18, 2024
**Author:** Owen G
**Categories:** Thirdfort
---
### [Redbrick Tip of the Week - Switch Back to Classic Outlook](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-switch-back-to-classic-outlook/)
**Published:** January 6, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [IQ Legal Training Webinar | Building Regulations and Planning – Changes and the Traps](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-building-regulations-and-planning/)
**Published:** January 22, 2025
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Pexa Redbrick & PEXA Online Workshop – We Want Your Feedback!](https://redbricksolutions.co.uk/academy/pexa-redbrick-pexa-online-workshop-we-want-your-feedback/)
**Published:** April 8, 2025
**Author:** Owen G
**Categories:** Pexa Workshop
---
### [Redbrick Tip of the Week - v28: Document Markup - Online Signatures](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-document-markup-online-signatures/)
**Published:** May 9, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Martello Webinar | Climate Change and Regulation: What Conveyancers and Commercial Real Estate Lawyers Need to Know](https://redbricksolutions.co.uk/academy/martello-webinar-climate-change-and-regulation-what-conveyancers-and-commercial-real-estate-lawyers-need-to-know/)
**Published:** May 27, 2025
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - v28: Auto Adding Tracking Codes to Dragged in Emails](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-auto-adding-tracking-codes-to-dragged-in-emails/)
**Published:** June 20, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [IQ Legal Training Webinar | Part 1: An Introduction to AI](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-part-1-an-introduction-to-ai/)
**Published:** December 2, 2025
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - v29: Copy Existing Client](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v29-copy-existing-client/)
**Published:** November 12, 2025
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v29: Default Folders](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v29-default-folders/)
**Published:** November 12, 2025
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v29: Quick Searching Options](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v29-quick-searching-options/)
**Published:** November 12, 2025
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v29: URLs in Questionnaires](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v29-urls-in-questionnaires/)
**Published:** November 12, 2025
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v29: Custom Fields on Firm](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v29-custom-fields-on-firm/)
**Published:** November 12, 2025
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v29: Customise Colours](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v29-customise-colours/)
**Published:** November 12, 2025
**Author:** Freya Armstrong
**Categories:** Tip of the Week
---
### [IQ Legal Training Webinar | Easements for Rights of Way - Private Roads and Driveways](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-easements-for-rights-of-way-private-roads-and-driveways/)
**Published:** February 11, 2025
**Author:** Owen G
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Lease Clauses the Lowdown](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-lease-clauses-the-lowdown/)
**Published:** March 27, 2025
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - v28: Drag and Drop Settings](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-drag-and-drop-settings/)
**Published:** May 2, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Martello Webinar | Beyond the Surface: Lessons from 'Toxic Town' in Environmental Due Diligence](https://redbricksolutions.co.uk/academy/martello-webinar-beyond-the-surface-lessons-from-toxic-town-in-environmental-due-diligence/)
**Published:** May 7, 2025
**Author:** Owen G
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Post Completion – Avoiding Risks](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-post-completion-avoiding-risks/)
**Published:** May 19, 2025
**Author:** Owen G
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - v28: Supress Popups](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-supress-popups/)
**Published:** May 23, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v28: Scheduling Reports](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-scheduling-reports/)
**Published:** June 6, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v28: Conversion Dashboard](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-conversion-dashboard/)
**Published:** July 4, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v28: Companies House Lookup](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-companies-house-lookup/)
**Published:** July 18, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v28: Matter Action Description](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-matter-action-description/)
**Published:** August 1, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v28: Multi Assigning Tasks](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-multi-assigning-tasks/)
**Published:** September 9, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - v28: Removing Items from Folders](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-v28-removing-items-from-folders/)
**Published:** September 23, 2025
**Author:** Owen G
**Categories:** Tip of the Week
---
### [V29 Full Release Notes](https://redbricksolutions.co.uk/academy/v29-full-release-notes/)
**Published:** November 17, 2025
**Author:** Freya Armstrong
**Categories:** User Guides, Release Notes
---
### [14 Land Registry RPM Integration Guide](https://redbricksolutions.co.uk/academy/14-land-registry-rpm-integration-guide/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides, HM Land Registry
---
### [14b Redbrick Integrated CDS Searches User Guide V23](https://redbricksolutions.co.uk/academy/14b-redbrick-integrated-cds-searches-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides, Conveyancing Data Services
---
### [CLS Webinar | Contaminated Land: How to protect your clients](https://redbricksolutions.co.uk/academy/cls-webinar-contaminated-land-how-to-protect-your-clients/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars, CLS Property Insight
---
### [Redbrick Academy | An Overview of the Integration with Perfect Portal](https://redbricksolutions.co.uk/academy/redbrick-academy-an-overview-of-the-integration-with-perfect-portal/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos
---
### [Redbrick Academy | An overview of the integration with CLS IP](https://redbricksolutions.co.uk/academy/redbrick-academy-an-overview-of-the-integration-with-cls-ip/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, CLS Property Insight
---
### [22 HM Land Registry RPM Integration User Guide V23](https://redbricksolutions.co.uk/academy/22-hm-land-registry-rpm-integration-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides, HM Land Registry
---
### [23 Credas User Guide V23](https://redbricksolutions.co.uk/academy/23-credas-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [Redbrick Academy | Version 22 | An overview of the searches integration with CDS](https://redbricksolutions.co.uk/academy/redbrick-academy-version-22-an-overview-of-the-searches-integration-with-cds/)
**Published:** July 11, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training, Conveyancing Data Services
---
### [Redbrick and Perfect Portal Webinar | Digital Onboarding](https://redbricksolutions.co.uk/academy/redbrick-and-perfect-portal-webinar-digital-onboarding/)
**Published:** October 1, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Efficient, Productive Conveyancing Webinar](https://redbricksolutions.co.uk/academy/efficient-productive-conveyancing-webinar/)
**Published:** October 1, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars, Conveyancing Data Services
---
### [Redbrick Academy | HM Land Registry Overview](https://redbricksolutions.co.uk/academy/redbrick-academy-hm-land-registry-overview/)
**Published:** November 1, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training, HM Land Registry
---
### [Digital Source of Funds | 10 reasons why you should make the switch from manual to digital](https://redbricksolutions.co.uk/academy/digital-source-of-funds-10-reasons-why-you-should-make-the-switch-from-manual-to-digital/)
**Published:** November 29, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars, Armalytix
---
### [Armalytix Source of Funds Webinar - How does it work](https://redbricksolutions.co.uk/academy/armalytix-source-of-funds-webinar-how-does-it-work/)
**Published:** February 9, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars, Armalytix
---
### [Redbrick Academy | Version 25 | HM Land Registry eDRS Overview](https://redbricksolutions.co.uk/academy/hm-land-registry-edrs-overview-v25/)
**Published:** February 15, 2023
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training, HM Land Registry
---
### [Redbrick Academy | Yourkeys Demo and Admin Setup](https://redbricksolutions.co.uk/academy/redbrick-academy-yourkeys-demo-and-admin-setup/)
**Published:** March 8, 2023
**Author:** Chloe Cragg
**Categories:** Instructional Videos
---
### [CLS Webinar 2023 | The Impact of Japanese Knotweed on Conveyancing Transactions](https://redbricksolutions.co.uk/academy/cls-webinar-2023-the-impact-of-japanese-knotweed-on-conveyancing-transactions/)
**Published:** April 27, 2023
**Author:** Chloe Cragg
**Content:**
**Categories:** CPD Webinars, CLS Property Insight
---
### [22 Land Registry RPM Integration V25](https://redbricksolutions.co.uk/academy/22-land-registry-rpm-integration-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides, HM Land Registry
---
### [27 Confirmly LMS User Guide V25](https://redbricksolutions.co.uk/academy/27-confirmly-lms-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [Thirdfort webinar | AML tools - together, we can make the difference](https://redbricksolutions.co.uk/academy/thirdfort-webinar-aml-tools-together-we-can-make-the-difference/)
**Published:** July 18, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars, Thirdfort
---
### [Redbrick Tip of the Week - Customising your Redbrick Client Portal](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-customising-your-redbrick-client-portal/)
**Published:** October 22, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Tabs](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-version-27-preview-tabs/)
**Published:** August 21, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - SRA Lookup](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-version-27-preview-sra-lookup/)
**Published:** August 14, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Searchable Reports](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-version-27-preview-searchable-reports/)
**Published:** August 1, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - EPCs](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-version-27-preview-epcs/)
**Published:** July 3, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [V27 Full Release Notes](https://redbricksolutions.co.uk/academy/v27-full-release-notes/)
**Published:** July 15, 2024
**Author:** Chloe Cragg
**Categories:** User Guides, Release Notes
---
### [Redbrick Academy | Version 21 | An overview of Other Parties](https://redbricksolutions.co.uk/academy/redbrick-academy-version-21-an-overview-of-other-parties/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training
---
### [28 Risk Factors Search User Guide V25](https://redbricksolutions.co.uk/academy/28-risk-factors-search-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [26 Time Recording User Guide V25](https://redbricksolutions.co.uk/academy/26-time-recording-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [19 Task Assignment User Guide V25](https://redbricksolutions.co.uk/academy/19-task-assignment-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [18 Progress Messages V25](https://redbricksolutions.co.uk/academy/18-progress-messages-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [17 LPA User Guide V25](https://redbricksolutions.co.uk/academy/17-lpa-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [16 Redbrick Reporting User Guide V25](https://redbricksolutions.co.uk/academy/16-redbrick-reporting-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [11 How to Create Forms User Guide V25](https://redbricksolutions.co.uk/academy/11-how-to-create-forms-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [10 Stamp Tax (SDLT) User Guide V25](https://redbricksolutions.co.uk/academy/10-stamp-tax-sdlt-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [07 Activating a Matter User Guide V25](https://redbricksolutions.co.uk/academy/07-activating-a-matter-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [05 Document & Email User User Guide V25](https://redbricksolutions.co.uk/academy/05-document-email-user-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [03 Matter Opening User Guide V25](https://redbricksolutions.co.uk/academy/03-matter-opening-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [02 Find Screen User Guide V25](https://redbricksolutions.co.uk/academy/02-find-screen-user-guide-v25/)
**Published:** February 22, 2024
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [Redbrick Academy | Version 21 | An overview of the Post Partner scanning integration](https://redbricksolutions.co.uk/academy/redbrick-academy-version-21-an-overview-of-the-post-partner-scanning-integration/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos
---
### [Redbrick Academy | Version 21 | An Overview of the Documents Screen](https://redbricksolutions.co.uk/academy/redbrick-academy-version-21-an-overview-of-the-documents-screen/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training
---
### [Redbrick Academy | Version 21 | An overview of the Billing Screen](https://redbricksolutions.co.uk/academy/redbrick-academy-version-21-an-overview-of-the-billing-screen/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training
---
### [Redbrick Academy | Version 21 | An overview of the Find Screen](https://redbricksolutions.co.uk/academy/redbrick-academy-version-21-an-overview-of-the-find-screen/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training
---
### [Redbrick Tip of the Week - Change Fee Earner From the Find Screen - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-change-fee-earner-from-the-find-screen/)
**Published:** January 11, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Risk Factors](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-risk-factors/)
**Published:** January 25, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - PDF Templates in Redbrick Documents](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-pdf-templates-in-redbrick-documents/)
**Published:** January 11, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [IQ Legal Training Webinar | Building Safety Act Update - January 2024](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-building-safety-act-update-january-2024/)
**Published:** January 9, 2024
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Redbrick Tip of the Week - Contacts for Other Parties - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-contacts-for-other-parties-redbrick-v26/)
**Published:** January 8, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Matter Level Permissions](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-matter-level-permissions/)
**Published:** January 8, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Linking or Unlinking a Sale and Purchase - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-linking-or-unlinking-a-sale-and-purchase-redbrick-v26/)
**Published:** January 8, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - PDF Forms in Redbrick](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-pdf-forms-in-redbrick/)
**Published:** January 8, 2024
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Internal Emails - Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-internal-emails-redbrick-v26/)
**Published:** November 30, 2023
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Redbrick Portal - Tracking for Estate Agent](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-redbrick-portal-tracking-for-estate-agent/)
**Published:** November 23, 2023
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Inviting Clients to the Redbrick Portal](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-inviting-clients-to-the-redbrick-portal/)
**Published:** November 16, 2023
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Outlook Changes Summary, Redbrick V26](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-outlook-changes-summary-redbrick-v26/)
**Published:** November 9, 2023
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [Redbrick Tip of the Week - Important Notes on Matters](https://redbricksolutions.co.uk/academy/redbrick-tip-of-the-week-important-notes-on-matters/)
**Published:** November 2, 2023
**Author:** Chloe Cragg
**Categories:** Tip of the Week
---
### [IQ Legal Training Webinar | Selling and Buying at Online Auctions](https://redbricksolutions.co.uk/academy/selling-and-buying-at-online-auctions-webinar/)
**Published:** November 9, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [V26 Full Release Notes](https://redbricksolutions.co.uk/academy/v26-full-release-notes-2/)
**Published:** October 26, 2023
**Author:** Chloe Cragg
**Categories:** User Guides, Release Notes
---
### [IQ Legal Training Webinar | Recent Developments in Land Registration](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-recent-developments-in-land-registration/)
**Published:** October 12, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Building Safety Act 2022 Update - September 2023](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-building-safety-act-2022-update-september-2023/)
**Published:** September 25, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Law Society Guidance on Climate Change and a Building Safety Act 2022 Update](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-law-society-guidance-on-climate-change-and-a-building-safety-act-2022-update/)
**Published:** July 18, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Groundsure webinar | Understanding climate risks and how to advise your client in the property transaction](https://redbricksolutions.co.uk/academy/groundsure-webinar-understanding-climate-risks-and-how-to-advise-your-client-in-the-property-transaction/)
**Published:** July 5, 2023
**Author:** Chloe Cragg
**Content:**
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Boundary Issues and Problems 2023](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-boundary-issues-and-problems-2023/)
**Published:** June 20, 2023
**Author:** Chloe Cragg
**Content:**
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Land Registration - notices and restrictions tips and traps](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-land-registration-notices-and-restrictions-tips-and-traps/)
**Published:** May 3, 2023
**Author:** Chloe Cragg
**Content:**
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | The Building Safety Act 2022](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-the-building-safety-act-2022/)
**Published:** April 25, 2023
**Author:** Chloe Cragg
**Content:**
**Categories:** CPD Webinars
---
### [Conveyancing Map Webinar | Practical ways data can improve your business performance](https://redbricksolutions.co.uk/academy/conveyancing-map-webinar-practical-ways-data-can-improve-your-business-performance/)
**Published:** April 24, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Compliance and Source of Funds in Residential Conveyancing](https://redbricksolutions.co.uk/academy/q-legal-training-webinar-compliance-and-source-of-funds/)
**Published:** March 22, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Risk Factor Search Webinar – Highlighting the risks associated with a property](https://redbricksolutions.co.uk/academy/risk-factor-search-webinar/)
**Published:** March 16, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Redbrick Webinar | Admin Users | General Tasks](https://redbricksolutions.co.uk/academy/redbrick-webinar-admin-users-general-tasks/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Administrator Videos
---
### [IQ Legal Training Webinar | Professional Negligence and Conveyancing](https://redbricksolutions.co.uk/academy/strongiq-legal-training-webinar-professional-negligence-and-conveyancing-strong/)
**Published:** February 27, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Redbrick Academy | Version 22 | An overview of the Outlook Addin](https://redbricksolutions.co.uk/academy/redbrick-academy-version-22-an-overview-of-the-outlook-addin/)
**Published:** July 11, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Initial Training
---
### [Redbrick Webinar | Admin Users Training | Users, Groups and Permissions](https://redbricksolutions.co.uk/academy/redbrick-webinar-admin-users-training-users-groups-and-permissions/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Administrator Videos
---
### [Redbrick Webinar | Admin Users Training | Custom Fields](https://redbricksolutions.co.uk/academy/redbrick-webinar-admin-users-training-custom-fields/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Administrator Videos
---
### [Redbrick Webinar | Admin Users | Documents and Tokens](https://redbricksolutions.co.uk/academy/redbrick-webinar-admin-users-documents-and-tokens/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos, Administrator Videos
---
### [V25 Full Release Notes](https://redbricksolutions.co.uk/academy/v25-full-release-notes/)
**Published:** October 31, 2022
**Author:** Chloe Cragg
**Categories:** User Guides, Release Notes
---
### [V24 Full Release Notes](https://redbricksolutions.co.uk/academy/v24-release-notes/)
**Published:** August 1, 2022
**Author:** Chloe Cragg
**Categories:** User Guides, Release Notes
---
### [V23 Full Release Notes](https://redbricksolutions.co.uk/academy/v23-full-release-notes/)
**Published:** July 11, 2022
**Author:** Chloe Cragg
**Categories:** User Guides, Release Notes
---
### [IQ Legal Training Webinar | Onboarding residential clients and meeting client expectations](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-onboarding-residential-clients-and-meeting-client-expectations/)
**Published:** January 31, 2023
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [26 Time Recording User Guide V23](https://redbricksolutions.co.uk/academy/26-time-recording-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [08 Other Parties – Adding & Editing User Guide V23](https://redbricksolutions.co.uk/academy/08-other-parties-adding-editing-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [03 Matter Opening User Guide V23](https://redbricksolutions.co.uk/academy/03-matter-opening-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [01 Redbrick Basic Navigation User Guide V23](https://redbricksolutions.co.uk/academy/01-redbrick-basic-navigation-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [25 Redbrick Insight Integration User Guide V23](https://redbricksolutions.co.uk/academy/25-redbrick-insight-integration-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [24 Perfect Portal User Guide V23](https://redbricksolutions.co.uk/academy/24-perfect-portal-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [20 Online Questionnaires User Guide V23](https://redbricksolutions.co.uk/academy/20-online-questionnaires-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [19 Task Assignment User Guide V23](https://redbricksolutions.co.uk/academy/19-task-assignment-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [18 Progress Messages V23](https://redbricksolutions.co.uk/academy/18-progress-messages-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [17 LPA User Guide V23](https://redbricksolutions.co.uk/academy/17-lpa-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [16 Redbrick Reporting User Guide V23](https://redbricksolutions.co.uk/academy/16-redbrick-reporting-user-guide-v23/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [IQ Legal Training Webinar | Tips and Traps when advising on Easements and Covenants](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-tips-and-traps-when-advising-on-easements-and-covenants/)
**Published:** July 31, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Due Diligence in Residential Conveyancing](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-due-diligence-in-residential-conveyancing/)
**Published:** October 1, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Dealing with Residential Leaseholds](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-dealing-with-residential-leaseholds/)
**Published:** September 1, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Effective Reporting on Title](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-effective-reporting-on-title/)
**Published:** November 1, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [IQ Legal Training Webinar | Environmental Issues for Conveyancers](https://redbricksolutions.co.uk/academy/iq-legal-training-webinar-environmental-issues-for-conveyancers/)
**Published:** November 17, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Redbrick Academy | Online Questionnaires](https://redbricksolutions.co.uk/academy/redbrick-academy-online-questionnaires/)
**Published:** November 15, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos
---
### [Redbrick Outlook Addin](https://redbricksolutions.co.uk/academy/redbrick-outlook-addin/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [12 AML Checks Basic User Guide V23](https://redbricksolutions.co.uk/academy/12-aml-checks-basic-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [11 How to Create Forms User Guide V23](https://redbricksolutions.co.uk/academy/11-how-to-create-forms-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [10 Stamp Tax (SDLT) User Guide V23](https://redbricksolutions.co.uk/academy/10-stamp-tax-sdlt-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [07 Activating a Matter User Guide V23](https://redbricksolutions.co.uk/academy/07-activating-a-matter-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [05 Document & Email User User Guide V23](https://redbricksolutions.co.uk/academy/05-document-email-user-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [02 Find Screen User Guide V23](https://redbricksolutions.co.uk/academy/02-find-screen-user-guide-v23/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Categories:** User Guides
---
### [Lawyer Checker Webinar Fraud Series | Fraud Case Studies](https://redbricksolutions.co.uk/academy/lawyer-checker-webinar-fraud-series-fraud-case-studies/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Groundsure Webinar | The legacy and risk of coal mining and the CON29M](https://redbricksolutions.co.uk/academy/groundsure-webinar-the-legacy-and-risk-of-coal-mining-and-the-con29m/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Groundsure Webinar | Flood mini series Part 4 – Flood Management](https://redbricksolutions.co.uk/academy/groundsure-webinar-flood-mini-series-part-4-flood-management/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Groundsure Webinar | Flood mini series Part 3 – Risk and Assessment](https://redbricksolutions.co.uk/academy/groundsure-webinar-flood-mini-series-part-3-risk-and-assessment/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Groundsure Webinar | Flood mini series Part 2 – Why do you need a flood report?](https://redbricksolutions.co.uk/academy/groundsure-webinar-flood-mini-series-part-2-why-do-you-need-a-flood-report/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Groundsure Webinar | Flood mini series Part 1 – what is flood risk?](https://redbricksolutions.co.uk/academy/groundsure-webinar-flood-mini-series-part-1-what-is-flood-risk/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [FCI Webinar | How to effectively communicate environmental reports to clients](https://redbricksolutions.co.uk/academy/fci-webinar-how-to-effectively-communicate-environmental-reports-to-clients/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Lawyer Checker Webinar | Cyber Crime and Fraud in the Legal Industry](https://redbricksolutions.co.uk/academy/lawyer-checker-webinar-cyber-crime-and-fraud-in-the-legal-industry/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Groundsure Webinar | How to choose the right commercial report](https://redbricksolutions.co.uk/academy/groundsure-webinar-how-to-choose-the-right-commercial-report/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Terrafirma Webinar | What lies beneath – ground hazards in the UK.](https://redbricksolutions.co.uk/academy/terrafirma-webinar-what-lies-beneath-ground-hazards-in-the-uk/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Groundsure Webinar | Planning impacts and risks to property transactions.](https://redbricksolutions.co.uk/academy/groundsure-webinar-planning-impacts-and-risks-to-property-transactions/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** CPD Webinars
---
### [Redbrick Webinar | Speeding up the Conveyancing process](https://redbricksolutions.co.uk/academy/redbrick-webinar-speeding-up-the-conveyancing-process/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos
---
### [Redbrick Webinar | Why Client Communication is Key to Success](https://redbricksolutions.co.uk/academy/redbrick-webinar-why-client-communication-is-key-to-success/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos
---
### [Redbrick Webinar | Admin User Training | Advanced Tokens](https://redbricksolutions.co.uk/academy/redbrick-webinar-admin-user-training-advanced-tokens/)
**Published:** July 8, 2022
**Author:** Chloe Cragg
**Categories:** Instructional Videos
---
## Testimonials
### [Elizabeth Spencer](https://redbricksolutions.co.uk/testimonials/aiden-jakubik-2/)
**Published:** July 1, 2026
**Author:** Chloe Cragg
**Content:**
***“Moving to Redbrick Cloud has changed the way we work for the better. It has given us the confidence that our system is secure, accessible and future-proof. Plus, the team at Redbrick are always on hand with support and training.”***
---
### [Sharon Petford](https://redbricksolutions.co.uk/testimonials/sharon-petford/)
**Published:** June 18, 2026
**Author:** Chloe Cragg
**Content:**
“Redbrick’s integration with Confirmly has added an extra layer of confidence to our transaction processes. The verification checks are quick and easy to complete, helping us reduce risk while maintaining efficiency for both our team and clients.”
---
### [Dawn Pickett](https://redbricksolutions.co.uk/testimonials/dawn-pickett/)
**Published:** November 25, 2025
**Author:** Chloe Cragg
**Content:**
*“The transition to Redbrick Cloud was seamless. The level of service we received was exceptional, everything was handled quickly and professionally. Not only have we seen significant cost savings, but performance and reliability have also greatly improved. Having one provider for both our case management and hosting gives us real peace of mind.”*
---
### [Aiden Jakubik](https://redbricksolutions.co.uk/testimonials/aiden-jakubik/)
**Published:** May 19, 2026
**Author:** Chloe Cragg
**Content:**
**“Since moving to Redbrick Cloud, we’ve seen a real improvement in the way we work. The transition was effortless, and the system is noticeably faster and more reliable. Having everything managed in one place has taken away a lot of unnecessary complexity.”**
---
### [Megan Fisher](https://redbricksolutions.co.uk/testimonials/megan-fisher/)
**Published:** July 1, 2022
**Author:** Freya Armstrong
**Content:**
“Integrating Thirdfort with Redbrick Solutions has benefited our conveyancing process from start to finish. Using Thirdfort has removed the manual aspect of AML checks and source of funds. The app allows clients to upload everything themselves, and once the check is complete, it imports straight into Redbrick.”
---
### [Debbie Carvey](https://redbricksolutions.co.uk/testimonials/debbie-carvey/)
**Published:** July 17, 2024
**Author:** Freya Armstrong
**Content:**
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
---
### [Will Magnay](https://redbricksolutions.co.uk/testimonials/will-magnay/)
**Published:** November 7, 2022
**Author:** Chloe Cragg
**Content:**
“Before adopting Redbrick we sampled many of their counterparts, but Redbrick Solutions was the most efficient and user-friendly system by far.
The Redbrick team are extremely helpful and personable and on the rare occasion that we have an issue Ryan, or his team, get back to us within seconds, if not immediately.”
---
### [James Hadley](https://redbricksolutions.co.uk/testimonials/james-hadley/)
**Published:** March 14, 2023
**Author:** Chloe Cragg
**Content:**
“Redbrick’s legal case management software is user friendly, easy to navigate, and the Redbrick team go above and beyond. Redbrick’s support services are exceptional and responsive, so any queries are resolved promptly, and the platform is constantly being developed in keeping with industry changes.”
---
### [Video 3 - BTMK Testimonial](https://redbricksolutions.co.uk/testimonials/video-3-btmk-testimonial/)
**Published:** November 7, 2022
**Author:** Chloe Cragg
---
### [Marie Leary](https://redbricksolutions.co.uk/testimonials/marie-leary/)
**Published:** January 12, 2023
**Author:** Chloe Cragg
**Content:**
“I have found the company to be professional, to respond to queries in a timely manner and to have excellent customer service, both during the early stages of the implementation process and ongoing.”
---
### [Video 2](https://redbricksolutions.co.uk/testimonials/video-2-2/)
**Published:** November 7, 2022
**Author:** Chloe Cragg
---
### [Dawn Lawson](https://redbricksolutions.co.uk/testimonials/roney-thankey-2/)
**Published:** July 1, 2022
**Author:** Chloe Cragg
**Content:**
“When I joined NMD Law the team were already using Redbrick, and I found it to be as good if not better than the more expensive counterparts.
I have always found the staff at Redbrick incredibly helpful, and they have a good understanding of our business and things which may assist us in maximising productivity.”
---
### [Sara Griffiths](https://redbricksolutions.co.uk/testimonials/sara-griffiths/)
**Published:** March 6, 2024
**Author:** Chloe Cragg
**Content:**
“Redbrick’s conveyancing software means we can fully cater to our clients’ needs and design our own workflows from scratch. This is particularly important given that our work does not fit with the ‘out of the box’ conveyancing workflows. It is refreshing to be able to fully gear up a system to work in a way that meets the needs of our clients, firm, and staff.”
---
### [Jackie Pabla](https://redbricksolutions.co.uk/testimonials/jackie-pabla/)
**Published:** June 26, 2024
**Author:** Chloe Cragg
**Content:**
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive, especially from Sam Jones, is personal and excellent. Sam knows all about us; we do not have to deal with multiple people, which is very refreshing. The IT support is great, and we can always iron out any issues very quickly.”
---
### [BWS Law Video](https://redbricksolutions.co.uk/testimonials/bws-law-video/)
**Published:** April 1, 2025
**Author:** Chloe Cragg
---
## Partners
### [Klyant Legal Accounting Software](https://redbricksolutions.co.uk/partners/klyant-legal-accounting-software/)
**Published:** July 30, 2024
**Author:** Chloe Cragg
**Content:**
### Your Comprehensive Solution for Firm and Client Account Management
[Klyant](https://www.klyant.com/) is a powerful online accounting solution designed specifically for law firms, providing a customised platform to manage both client money and firm money effortlessly.
Our partnership enhances Redbrick’s comprehensive legal case management capabilities, providing our clients with a streamlined solution for managing all their accounting needs within a single, integrated legal case management system.
##### With the Redbrick and Klyant integration, law firms can benefit from:
**✔** Improved financial management
**✔** Increased accuracy
**✔** Enhanced efficiency
**✔** Greater transparency
[**Click here to download the Klyant brochure**](https://redbricksolutions.co.uk/wp-content/uploads/2024/09/Redbrick-Solutions-x-Klyant-A4-Brochure-UPDATED.pdf)
By combining Redbrick’s expertise in legal case management with Klyant’s advanced accounting features, we are empowering law firms to streamline their operations and achieve greater success. To learn more about our partnership with Klyant, please [contact the Redbrick team](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
[**Contact us today to find out more about integrating with Klyant**](https://redbricksolutions.co.uk/contact/)
---
### [DevAssist](https://redbricksolutions.co.uk/partners/devassist/)
**Published:** July 24, 2026
**Author:** Freya Armstrong
**Content:**
[DevAssist](https://www.devassist.co.uk/) is a specialist planning intelligence provider, helping conveyancers deliver clearer, more informed advice at a time when development risk is becoming a central issue in property transactions.
Standard conveyancing searches focus on what has already happened. DevAssist goes further, identifying what could happen next. Each report is produced and interpreted by qualified planning specialists, providing insight that is not available through traditional searches.
[](https://www.devassist.co.uk/our-reports/devassess/)
[](https://www.devassist.co.uk/our-reports/devassess-premium-residential/)
[](https://www.devassist.co.uk/our-reports/devassess-premium-commercial/)
[](https://www.devassist.co.uk/our-reports/devcity/)
[](https://www.devassist.co.uk/our-reports/devprobate/)
Their reports regularly uncover nearby developments and planning risks that may otherwise go unnoticed, giving conveyancers the information they need to advise clients with greater confidence and reduce exposure to future claims. In fact, over 45% of DevAssist reports identify critical risks or development activity in close proximity to a property.
[DevAssist](https://www.devassist.co.uk/) combines speed and consistency with expert analysis and direct support throughout the transaction. The result is a practical, high-impact service that strengthens conveyancing advice, protects homebuyers and supports better decision-making across every transaction.
To learn more, visit [devassist.co.uk](https://www.devassist.co.uk/), speak to your Redbrick account manager, or [contact us](https://redbricksolutions.co.uk/contact-sales/ "Contact Sales").
---
### [Society of Licensed Conveyancers](https://redbricksolutions.co.uk/partners/society-of-licensed-conveyancers/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
Redbrick Solutions are delighted to have been selected by the Society of Licensed Conveyancers as their recommended case management supplier. As one of Redbrick Solutions’ partners, we are pleased to offer all Society of Licensed Conveyancers a 25% discount.
The Society of Licensed Conveyancers is the professional body that represents the Licensed Conveyancer profession. It exists to serve the interests of its members working constructively with the Council for Licensed Conveyancers (CLC) as well as other stakeholders such as Government Departments, industry representative bodies, consumer organisations, and the media; national, local, and trade.
Our selection followed a robust, market-wide assessment by the SLC, who decided that Redbrick Practice Management was the most comprehensive, innovative, easy to use and cost-effective system available for conveyancers.
We offer all SLC members a 25% discount on the initial setup cost of Redbrick Practice Management. For further details, please contact us using the Demo Request form below.
Please see the [Society of Licensed Conveyancers](http://www.conveyancers.org.uk/) website for further information.
---
### [InfoTrack](https://redbricksolutions.co.uk/partners/infotrack/)
**Published:** July 14, 2026
**Author:** Chloe Cragg
**Content:**
### One Login. One Window. A Smarter Way to Conveyance.
Redbrick’s integration with [InfoTrack](https://www.infotrack.co.uk/) gives law firms direct access to a wide range of conveyancing services from within the Redbrick platform. By removing the need to move between multiple systems, firms can reduce administration, improve efficiency and keep matters progressing smoothly.
Whether you’re ordering searches, generating reports on title or accessing other InfoTrack services, everything can be managed seamlessly without switching between systems, helping your team save time, reduce administration and focus on delivering an exceptional client experience.
#### Why InfoTrack?
InfoTrack is one of the UK’s leading legal technology providers, supporting more than 30,000 legal professionals with innovative digital solutions. Its intelligent platform streamlines key legal processes, enabling firms to manage work more efficiently while maintaining accuracy, security and compliance.
From client onboarding through to post-completion, InfoTrack helps simplify the conveyancing journey through a connected suite of services designed specifically for modern law firms.
Recognised for its commitment to innovation, InfoTrack received the King’s Award for Enterprise in Innovation in 2024 for its contribution to transforming conveyancing through technology.
#### Key Benefits:
**✔ Single Login, Total Visibility**
One window gives immediate access to due diligence, all conveyancing searches, and corporate information.
**✔ Faster, Two-Way Data Flow**
Orders pre-populate from your Redbrick matter, and results return automatically – no re-keying, no delay.
**✔** **Reduced Risk of Error**
Fewer manual steps and disconnected systems means fewer typos, missed steps and scattered data.
**✔** **Built-In Compliance**
AML, ID verification and Source of Funds checks are accessible from within the same workflow.
**✔** **Streamlined Post-Completion**
Digital AP1 and post-completions are monitored without leaving your case management system.
**✔** **A Better Client Experience**
Faster Searches and fewer delays mean quicker updates and a smoother client transaction.
#### Why Redbrick?
At [Redbrick](https://redbricksolutions.co.uk/ "Redbrick"), we believe technology should simplify the way legal professionals work. By integrating with trusted partners like InfoTrack, we provide firms with a connected ecosystem that reduces manual effort, improves productivity and supports a more efficient conveyancing process from start to finish.
[**Contact us today to find out more about integrating with InfoTrack**](https://redbricksolutions.co.uk/contact-sales/)
---
### [confirmly](https://redbricksolutions.co.uk/partners/confirmly/)
**Published:** November 24, 2022
**Author:** Chloe Cragg
**Content:**
## Fast, trusted and secure identity checking technology
LMS, the UK’s leading panel management specialist has launched [confirmly](https://confirmly.co.uk/), a secure law firm checking technology designed to reduce risk and prevent fraud when transferring conveyancing funds.
confirmly reviews the bank details provided against their specialist Panel Link database in addition to gathering information from trusted 3rd party sources to help reduce the risks associated with money transfers. We are delighted that confirmly searches can be performed via Redbrick in version 25, allowing you to check the details provided by the law firm and make your conveyancing matters more secure.
Importantly, and uniquely, LMS are offering an indemnity of up to £250,000 which means you are covered in the event that the information provided or confirmed by LMS through a ‘match’ result leads to funds being sent to an incorrect recipient. The indemnity is only valid for funds transferred on the day the search is ordered.
Redbrick will automate confirmly searches for you and verify the details which will surface in RPM with a ‘match’ type status similar to that of the AML checks allowing your colleagues in the finance team to transfer any money with complete confidence. LMS’ service is robust and the indemnity offered provides a significant advantage over similar services in the sector.
If your client is buying then there may be a requirement to conduct two searches (one at exchange stage and one at completion stage), especially if you want the benefit of the indemnity.
### It pays to be careful – it pays to use confirmly every time.
---
### Why our clients work with us
---
“Redbrick’s integration with Confirmly has added an extra layer of confidence to our transaction processes. The verification checks are quick and easy to complete, helping us reduce risk while maintaining efficiency for both our team and clients.”
**Sharon Petford**
Director, MSD Law
“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”
**Debbie Carvey**
Head of Property, Austin and Carnley
“We are extremely happy with Redbrick’s conveyancing case management software and the service we receive. The IT support is great, and we can always iron out any issues very quickly.”
****Jackie Pabla, Partner****
Partner, QualitySolicitors Yates & Co
[**Click here to view the confirmly brochure**](https://redbricksolutions.co.uk/wp-content/uploads/2026/03/Redbrick-Solutions-Confirmly-Product-Card-March-2026.pdf)
For further information on confirmly please visit: [confirmly.co.uk](https://confirmly.co.uk/)
If you would like to take advantage of our integration with confirmly, then [get in touch](https://redbricksolutions.co.uk/contact/) with the Redbrick team today.
---
### [STAMP: The Simple SDLT Solution for Property Professionals](https://redbricksolutions.co.uk/partners/stamp/)
**Published:** September 18, 2024
**Author:** Chloe Cragg
**Content:**
#### **What is STAMP?**
[STAMP](https://stampcheck.co.uk/ "STAMP") is the UK’s first independent SDLT calculator designed to give property professionals the ability to accurately assess Stamp Duty Land Tax for every transaction. Integrated seamlessly with Redbrick’s legal case management system, STAMP simplifies complex SDLT calculations, offering quick, reliable, and audit-ready results for conveyancers.
#### Why Use STAMP with Redbrick?
Stamp Duty Land Tax can often be a costly and complex element of property transactions. By integrating STAMP into the Redbrick platform, you gain instant access to a tool that ensures accuracy, reduces risk, and enhances client satisfaction. For more complex transactions, STAMP works in partnership with Compass to offer detailed, indemnified SDLT advice, ensuring that no client overpays on SDLT.
**For Redbrick clients, this is an exclusive no fee service, giving you full access to STAMP and its support at no extra cost**
● **Seamless Integration**: Directly embedded within Redbrick’s legal case management sofware, minimising manual input and streamlining your workflow.
● **Accurate Estimates:** Receive clear, instant results—Standard or Non-Standard—with a pathway to certified SDLT advice when necessary.
**● Comprehensive Advice with Compass:** For non-standard cases, Compass provides detailed, HMRC-compliant advice, backed by £1.5 million in indemnity coverage, giving both professionals and clients peace of mind.
**● De-risking for Conveyancers:** Reduce your firm’s liability on SDLT miscalculations by providing clients with accurate, expert-led SDLT advice.
#### **How It Works**
**1.** **Enter Transaction Details**: Input property details quickly and easily within the Redbrick platform.
**2. Receive Immediate Results**: Get an instant **Standard** or **Non-Standard** SDLT result.
**3. PDF Audit Trail**: Each SDLT calculation generates a downloadable PDF audit trail, providing an auditable, transparent record of how the calculation was reached. This audit trail drastically reduces the conveyancer’s risk by providing a banding rate, rather than a single figure, ensuring that your client receives accurate and risk-free advice.
**4.** **Referral & Compass Quote**: For **Non-Standard** cases, STAMP automatically generates a quote for certified advice from **Compass**, ensuring your client receives accurate and detailed guidance.
#### STAMP & Compass: A Complete SDLT Solution
In partnership with Compass, STAMP delivers precise SDLT calculations with access to certified advice for non-standard cases. This partnership ensures your clients benefit from clear, accurate, and fully indemnified tax advice, enhancing both their satisfaction and your firm’s reputation.
#### **Watch Our Demo**
For a full demonstration of STAMP, including how it integrates with Redbrick and offers seamless SDLT calculations, check out our YouTube channel: [**STAMPcheck on YouTube**](https://www.youtube.com/@STAMPcheckuk)
Equip your firm with **[STAMP](https://stampcheck.co.uk/)**—the SDLT solution that simplifies complexity and guarantees peace of mind for every transaction.
[Contact us today to find out more about STAMP](https://redbricksolutions.co.uk/contact/)
---
### [tmGroup](https://redbricksolutions.co.uk/partners/tmgroup/)
**Published:** July 7, 2022
**Author:** Freya Armstrong
**Content:**
## **Property Searches**
As the UK’s largest provider of property searches, [tmGroup](https://www.tmgroup.co.uk/ "tmGroup") offers access to the widest range of searches through a single platform. Our search solutions cover residential, commercial, land and estate transactions, with options tailored to the complexity of each case.
Redbrick clients can order [tmGroup searches directly](https://redbricksolutions.co.uk/conveyancing-searches/) within their [case management system](https://redbricksolutions.co.uk/what-we-do/ "what-we-do"), placing orders and receiving results without switching between applications. This keeps case information in one place and reduces the administrative overhead of managing searches separately.
Our interactive MapSearch technology sets the standard for automatic property outlining, helping conveyancers identify the correct search area quickly and accurately. Integrated data layers provide additional context on environmental factors, flood risk, planning history and more, reducing the time spent gathering information from multiple sources.
For firms handling complex or high-volume work, our Managed Services team can take on search ordering and coordination. This is particularly useful for new build developments, portfolio transactions or cases requiring bespoke search packages.
## **Beyond Searches**
tmGroup’s technology extends across the conveyancing workflow:
**[tmQuote](https://www.tmgroup.co.uk/technology/tmquote/)** enables firms to create accurate, fully branded quotes for residential conveyancing enquiries in seconds. The tool helps maintain compliance with SRA and CLC transparency rules while presenting a professional image to prospective clients.
**[tmVerify365](https://www.tmgroup.co.uk/technology/tmverify365/)** brings ID verification, AML checks and source of funds validation into a single workflow. Using biometric verification technology, it helps firms meet regulatory requirements efficiently without slowing down client onboarding.
## **Why Conveyancers Choose tmGroup**
Our clients tell us they value the combination of reliable technology and responsive support. Every firm has a dedicated account manager, and our client services team is available to help with day-to-day queries. For complex cases, our Managed Services team acts as an extension of your own team, handling everything from bulk orders to intricate multi-title transactions.
To find out more, visit **[tmgroup.co.uk](https://www.tmgroup.co.uk/ "tmgroup.co.uk")**, speak to your Redbrick account manager, or [contact us](https://redbricksolutions.co.uk/contact-sales/ "Contact Sales") about accessing tmGroup services.
---
### [Post Partner](https://redbricksolutions.co.uk/partners/post-partner/)
**Published:** July 7, 2022
**Author:** Freya Armstrong
**Content:**
**Optimum Post Room (OPR) is a market-leading scanning and post-automation solution designed specifically for the needs of modern law firms.**
OPR ensures that every item of post is allocated and indexed quickly and accurately to the optimum location in Redbrick Case Management without your fee earners moving a muscle. Utilising rules-based automation, your post / admin team will be transformed into efficiency and compliance heroes overnight and may actually start to enjoy ‘doing the post’.
Working closely together, the Redbrick and Post Partner technical teams have created a seamless integration that allows firms to process post in seconds. An accompanying Redbrick report also gives fee earners clear visibility of any new post added to their files.
**Why OPR?**
- Fast to Deploy: Typically up and running within 1–3 days
- Low Implementation Cost: Usually £1–3K
- High Impact: Significant time savings, cleaner data, and improved compliance
**Key Benefits:**
- Saves fee earner time
- Reduces admin workload
- Cuts archiving and storage costs
- Supports GDPR compliance (data minimisation)
- Reduces risk of data-loss incidents
- Enables effective remote working
- Improves internal collaboration and visibility
For further information on Post Partner, please [contact us](https://redbricksolutions.co.uk/contact-sales).
---
### [Thirdfort](https://redbricksolutions.co.uk/partners/thirdfort/)
**Published:** May 31, 2023
**Author:** Chloe Cragg
**Content:**
#### What is Thirdfort?
Founded to fight fraud, Thirdfort’s electronic ID, AML, Source of Funds and Know Your Business products are **specifically designed for conveyancers, and used by over 1,500 regulated businesses in the UK.** Complete quicker with premium customer due diligence and legal case management, all within the Redbrick platform.
#### Completely compliant
Backed by HM Land Registry’s Digital ID Standard and regulated by the FCA Thirdfort is serious about security. It’s the combination of the most advanced ID verification and security technology that makes Thirdfort the only choice when it comes to the safety of your firm and your clients.
#### **Save time and money**
Thirdfort’s specialist solutions cut time spent on customer due diligence by as much as 80%, helping you to complete transitions faster. In fact, Thirdfort’s products cut overall property transaction times by an average of 21 days.
#### **The best client experience**
Thirdfort is the only CDD provider who manages verification support queries, so you don’t have to. With a 97% satisfaction score, you can sit back and relax while Thirdfort’s award-winning team handles the verification queries for you. Ensure your clients have the best in-class experience and start using Thirdfort, through Redbrick’s legal conveyancing case management system, today.
#### ****Thirdfort & Redbrick Integration****
Thirdfort’s integration with [Redbrick Solutions](https://redbricksolutions.co.uk/what-we-do/) makes it easy for you to get the information you need to get it done. Instead of struggling with paperwork, clients can complete ID verification and Source of Funds in Thirdfort’s app in minutes, and the reports are instantly available on the Redbrick case management platform. No phone calls, printers, or parking, just one simple user journey.
If you or your clients need us, Thirdfort’s expert, in-house, UK-based support team is only a phone call, email, or live chat away.
#### Don’t just take our word for it
*“We’ve had great feedback from our clients about how easy the app is to use, and it has saved us a lot of time that can be better spent doing tasks that actually add value for our clients.”* **Birketts LLP**
*“Since implementing Thirdfort’s data solution, Mishcon’s onboarding period – for straightforward matters – has been reduced from days to minutes.”* **Mishcon de Reya LLP**
*“The response from our clients has been overwhelmingly positive. Thirdfort has proven a key differentiating factor in an increasingly competitive market.”* **Thomas Legal**
[Source of Funds (SoF) Factsheet](https://redbricksolutions.co.uk/wp-content/uploads/2023/05/Thirdfort_Source_of_Funds_Factsheet.pdf)
[Enhanced NFC ID Factsheet](https://redbricksolutions.co.uk/wp-content/uploads/2023/05/Thirdfort_Enhanced_NFC_ID_Factsheet-1.pdf)
#### Okay, I’m keen, how does it work?
Reach out to <Partnerships@thirdfort.com> today or chat with your Redbrick Business consultant directly.
[Contact Redbrick today to find out more about integrating with Thirdfort](https://redbricksolutions.co.uk/contact/)
---
### [CLS Property Insight](https://redbricksolutions.co.uk/partners/cls-property-insight/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
[CLS Property Insight](https://www.clsl.co.uk/) has 15 years of experience and a proven track record that delivers competitive and reliable residential and commercial services to the property legal market.
Known as one of the leading suppliers when it comes to insurance products, CLS Property Insight provides online legal indemnity solutions for property professionals, all at the touch of a button, together with our innovative New Build Services.
Via our brand-new, enhanced online ordering platform, we offer a suite of over 60 legal indemnity policies, available with a limit of indemnity of up to £10 million. This allows brokers, solicitors, conveyancers, and other legal intermediaries to purchase policies instantly online for a whole host of risks.
At CLS Property Insight we are passionate about delivering excellent service to our clients and are proud to hold a leading transactional NPS score of +70. Our highly qualified underwriters and customer service team are there to assist you at every step, providing expert advice and assistance, and are on-hand to help with bespoke policies, should the need arise.
We are confident that we can deliver solutions that mitigate risk, in the most cost-effective way possible. Let us show you. Visit the online platform or [contact](https://redbricksolutions.co.uk/contact/) the team today!
Redbrick clients can order CLS Property Insight policies without leaving their legal case management system, with results returned directly to the correct matter.
[Click here to request a demo](https://redbricksolutions.co.uk/book-a-demo/)
*Redbrick Solutions* *is an Introducer Appointed Representative of CLS Property Insight Limited which is authorised and regulated by the Financial Conduct Authority. CLSQ is a trading name of CLS Property Insight Limited*.
---
### [The Search Bureau](https://redbricksolutions.co.uk/partners/the-search-bureau/)
**Published:** June 1, 2023
**Author:** Chloe Cragg
**Content:**
### Discover Transparency and Ease with The Search Bureau
The Search Bureau offer conveyancing searches for residential and commercial property transactions and a complete range of other essential products and services. The Search Bureau was formed in 2008, with the principal being a search company focused on the most critical part of our business – their clients. They offer clients multiple options in terms of ordering and also ensure that searches can be monitored in real time, saving clients valuable time.
The seamless integration with Redbrick will allow users to order searches directly from within the conveyancing case management software, saving time and improving security.
The Search Bureau know that our clients want a hassle free and transparent service and that is exactly what they provide.
**Don’t just take our word for it, here’s what their clients have to say;**
***“We have worked with The Search Bureau now for 3 years and they have become not just a supplier but a key partner for our business. The customer service levels are fantastic and our team do not have to wait for responses. The searches are laid out clearly and are returned quickly. This allows us to place a high volume of orders with The Search Bureau without any issues.***
***We have worked with several ‘corporate’ search companies, and we just do not get the same level of service. We feel our business is valued and we have knowledgeable account managers who always sort any issues out immediately without the hassle of call centres.**
**I would highly recommend Gavin and his team to any conveyancing firm looking for a quality search partner”***
***Stuart Forsdike, Partner, PCS Legal***
### **Why Choose The Search Bureau:**
**✔** Fast turnaround times
**✔** Easy and simple to read search reports
**✔** Great customer service
**✔** A dedicated account manager to look after all of your searches
**✔** They will try to beat the price you are currently paying
**✔** And, Redbrick clients have the opportunity to freely access The Search Bureau quote calculator tool when utilising their search packs.
**[Click here to view an example of the Conveyancing Quote Calculator.](https://redbricksolutions.co.uk/conveyancing-quote-calculator/)**
[](https://redbricksolutions.co.uk/conveyancing-quote-calculator/)[Contact us today to find out more about integrating with The Search Bureau](https://redbricksolutions.co.uk/contact/)
---
### [TPS Group](https://redbricksolutions.co.uk/partners/tps-group/)
**Published:** November 8, 2022
**Author:** Chloe Cragg
**Content:**
Redbrick’s partnership with leading conveyancing panel management provider, [TPS Group](https://redbricksolutions.co.uk/combining-conveyancing-technology-to-strengthen-communication-and-transparency/), plays a great part in our ambition to increase ease and efficiency for law firms.
[TPS Group](https://tpsgrp.co.uk/) have been involved in more than 100,000 home moves, working with hundreds of independent estate agencies and law firms. TPS are one of the property industry’s leading conveyancing panel management providers and are always at the forefront of the latest technology, enabling them to provide fast, transparent, and ultra-secure services for all parties during the property transaction process.
Redbrick aims to help increase law firms’ productivity and efficiency enabling them to offer quality conveyancing services, and their partnership with TPS maximises firms’ ability to work more closely together, strengthening communication and relationships, plus the opportunity to receive referral work.
### Learn more about TPS in the short video below:
[Contact us today to learn more](https://redbricksolutions.co.uk/contact/)
---
### [Armalytix](https://redbricksolutions.co.uk/partners/armalytix/)
**Published:** November 8, 2022
**Author:** Chloe Cragg
**Content:**
## Source of Funds. Sorted.
Best-in-class Source of Funds and Source of Wealth checks all within your existing Redbrick workflows.
**Save time in two key areas:**
1. The amount of time it takes to get all the evidence back from your client
2. The amount of time it takes you to approve source of funds from the evidence you get back
### Watch the short video below to find out how Armalytix can benefit you and your firm:
### **About Armalytix**
Armalytix is a data intelligence firm that allows clients to safely share Open Banking and other data to deliver financial insights to legal firms, helping you conduct faster and more effective Source of Funds and Wealth checks.
Armalytix gives you:
- Upfront financial fact finds
- Market-leading analysis
- Legal Eye endorsed questionnaires
We give you the data, evidence and answers you need, effortlessly integrated into your workflows. Transform the complex, manual process of Source of Funds and Wealth checks into a simple, digital experience for you and your clients.
[Click here to learn more](http://www.armalytix.com)
### **Features & Benefits**
**What you get:**
- Upfront financial fact finds which help your client determine their amount to prove. Simply give us the purchase price and we do the rest.
- We lock the client into proving a value of money in their journey. This helps the client link up the correct bank accounts, and reduces the number of times you have to go back to your client for more evidence.
- Create tailored questionnaires or choose from industry-endorsed templates
- Dedicated giftor journey
- Simple upload of supporting documentation for clients
- No app or software download for you or your clients. Suitable for a wide range of clients.
- Pre-highlighted bank statements. We can draw your attention to relevant transactions and reduce the amount of time it takes to review bank statements.
[Click here to request a demo ](https://redbricksolutions.co.uk/book-a-demo/)
###
**Learn more in our 30-minute webinar below discussing what makes Armalytix best in class as a Source of Funds partner, and how using open banking technology intelligently can drive efficiencies in your firm.**
### **What are people saying about Armalytix?**
**“The Armalytix products work, and they have made a radical difference to our team. We are more efficient, and Martin and I are all about working less but earning more, and Armalytix helps us achieve just that.”
*Lindsey McQueen – Operations Director, Arch Law***
**“The guys really love the system and it has been a massive help to us.”
*Marc Lansdell – Managing Director, Evolve Law***
**“I would highly recommend Armalytix to all Conveyancers, it will truly make transactions a lot smoother and quicker. Armalytix will provide a more thorough analysis of a client’s source of funds without the Conveyancer having to trail through a mountain of bank statements and make the necessary connections to show a trail of funds.**“
***Chandni Chikhlia – Conveyancer – Quality Conveyancing***
### **What is Open Banking?**
Armalytix makes use of Open Banking, which powers new ways to access a wide range of financial services – all built on secure systems from regulated providers. To find out more about Open Banking, watch the video below or have a look at the OBIE site below, they are the body that oversees it in the UK.
For more information about open banking [click here](https://www.openbanking.org.uk/what-is-open-banking/).
[Contact us today to find out more about integrating with Armalytix](https://redbricksolutions.co.uk/contact/)
---
### [Perfect Portal](https://redbricksolutions.co.uk/partners/perfect-portal/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
**Perfect Portal is a digital onboarding and client-centric solution for law firms.**
Fully integrated into Redbrick’s conveyancing case management solution, law firms can enhance their client experience with a fully branded mobile app that supports every area of law. The app includes integrated features such as VOI, VOF, payment on account, e-signatures, matter updates, and the completion of TA forms. Redbrick Solutions have partnered with Perfect Portal to provide law firms with client onboarding solutions that not only improve operations but also client experience.
Improve your new business efficiencies across all departments with website lead intake forms, conveyancing quote calculators and smart dashboards that ensure nothing slips through the cracks.
Perfect Portal’s cloud and app-based secure systems also drive early client engagement, increasing conversion rate, speeding up the transactions whilst ensuring all parties involved are updated on matter progress. We offer market-leading technology that is continuously evolving to ensure that our law firms remain one step ahead of their competitors.
Unlock the power of digital and become a client-centered law firm with Perfect Portal.
Features include:
- Conveyancing quote calculators
- Branded mobile apps for law firms
- Payment on account feature
- ID & funds verification
- e-Signatures for client care letters
- Review feature that can be integrated with ReviewSolicitors
- Lead intake forms for all areas of law
- Website widgets for easy portal logins and client reviews
- Automation features to help with conversions
- Smart role-specific dashboards to drive business performance
[Get in touch](https://redbricksolutions.co.uk/contact/) today to find out more about our client-centered digital law firm and client onboarding solutions.
**Learn more about our integration with Perfect Portal in our webinar session below:**
---
### [First Title Insurance PLC](https://redbricksolutions.co.uk/partners/first-title-insurance-plc/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
If you are a lawyer or conveyancer specialising in commercial and residential property transactions, First Title Insurance PLC has a unique range of policies to help you resolve both known and unknown title issues and help problem transactions close on time, or indeed, at all. As legal indemnity insurance providers, we’re able to use our underwriting capabilities to help resolve any known issues.
If you discover an issue with the title during due diligence, we know you need to resolve it as quickly, easily, and cost-effectively as possible. That’s why our expert underwriters, many of whom are lawyers who have been in private practice, are always available to discuss any complex issues with you. While for simpler risks, our commercial and residential online facilities enable you to order and issue a fully underwritten policy in minutes, at any time of the day or night.
With the full financial support of our parent company, First American, we can offer you the highest levels of underwriting capability, allowing us to assist you with the very largest deals.
Please see [www.firsttitle.co.uk](http://www.firsttitle.co.uk/) for more information.
You can request quotes and policies from First Title Insurance from within Redbrick Practice Management at the click of a button.
Redbrick Solutions (UK) Ltd is an introducer appointed representative of First Title Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the [Financial Conduct Authority](http://www.fca.org.uk/) and the Prudential Regulation Authority under registration number 202103.
*With regard to any policies arranged with an insurer on your behalf, we receive a commission from the insurer, which could either be a percentage of the total premium or a flat fee per policy.*
To find out more information or to view our other Redbrick Partners, please [get in touch](https://redbricksolutions.co.uk/contact/).
---
### [Legal Eye](https://redbricksolutions.co.uk/partners/legal-eye/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
**Law Firm Compliance Specialists – Optimising Best Practice in the Delivery of Legal Services**
Our consultants work with law firms to ensure compliance and optimise best practices and performance. Our extensive and thorough knowledge of the law and regulations will ensure your law firm is compliant and your processes sound. Legal Eye is law firm compliance specialists are able to carefully audit files to ensure you are not only complying with the service level agreements you have in place but very importantly, also the code of conduct.
We provide a documented audit trail which is firstly, a requirement of the code of conduct and secondly, essential for PI Insurance purposes. This provides documented evidence of a proactive approach towards risk management. The advice we offer is clear and practical, and we pride ourselves on our exceptional customer service and unbeatable work quality.
Legal Eye specialises in the following areas of law firm compliance:
- Compliance with the Code of Conduct
- COLP and COFA support
- GDPR – implementation, monitoring, and audit
- 4MLD
- Legal Eye Compliance Bulletins
- Best Practice
- Risk Management
- File Reviews
- Lexcel Accreditation
- CQS Applications
- The Legal Eye Quality Standard
- Completion of tender responses to win new work
- Face to face or webinar training: on all core risk and compliance subjects including AML, Equality and Diversity, GDPR, Conflict of Interests, Lexcel, Bribery Act, Treating Customers Fairly (TCF)
- Legal Eye Academy – online training platform
- Complaints handling service
For more information please contact us at <bestpractice@legal-eye.co.uk> or visit [www.legal-eye.co.uk](http://www.legal-eye.co.uk/)
---
### [Will Aid](https://redbricksolutions.co.uk/partners/will-aid/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
Will Aid is an annual fundraising campaign involving nine of the UK’s leading charities. With the support of solicitors who donate their skills, they encourage people to have their Will drawn up by a professional solicitor whilst at the same time supporting vital charities.
Since 1988, Will Aid has enabled the legal profession to raise over £19 million for good causes. The Will Aid charities all work with the most vulnerable people in the UK and around the world, so that sum of money will have improved countless lives. You can find out more about the great work the Will Aid charities do by following [this link](http://www.willaid.org.uk/will-aid-charities).
Over those years, Will Aid has encouraged and helped more than 300,000 people to make their Wills. By writing their Wills, these people may have spared their family the distress of coping with legal complications as well as losing a loved one.
Participating solicitors draw up a basic Will for clients without charging their usual fee. Instead, they invite their clients to make a voluntary donation to Will Aid. The suggested donation level is £95 for a basic single Will or £150 for basic mirror Wills. Donations support the vital work of the nine Will Aid charities to help people in need in the UK and around the world.
Redbrick Solutions are encouraging their clients to get involved in Will Aid by waiving their fee for all Will Aid registered firms producing Wills via Redbrick Practice Management in November.
Martin MacDuff, Redbrick Solutions Managing Director comments “Will Aid is a fantastic cause and we are delighted to be supporting both the charities and our clients this month. Redbrick Practice Management already makes the production of Wills (which are often considered a non profitable transaction due to the low fees and time involved) so much more efficient that clients have found they are able to produce the Will in a fraction of the time and make a profit from the work.
For further information please see our Wills Case Management page or call us on [0845 166 2629](tel:0845%20166%202629).
---
### [Be Kind We Care](https://redbricksolutions.co.uk/partners/be-kind-we-care/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
The Conveyancing Foundation is a registered not for profit charity, which has been established by conveyancers to help conveyancers, and others in the property industry, to raise awareness and funds for charity through the Charity Lotto and Be Kind We Care Initiative.
The Be Kind We Care initiative aims to promote kindness and wellbeing within the property industry. With the effects of the coronavirus pandemic and the pressure cooker environment that many in the property industry find themselves in, mental wellbeing and support has become a key issue for many professionals.
The Conveyancing Foundation has partnered with charities LawCare, Agents Together and the Mindstep Foundation to provide resources for business and individuals. The [**Resource Hub**](https://www.conveyancingfoundation.org.uk/be-kind-we-care/resource-hub/) hosts articles, podcasts and webinars aimed at promoting good mental health and wellbeing within the workplace. Be Kind We Care has also hosts webinars and events on topics including stress management, mental health in the conveyancing sector and best practice for businesses.
The initiative also aims to raise funds in support of charities providing mental health welfare initiatives. Thanks to the generosity of sponsors, including Redbrick Solutions, the initiative has raised over £20,000 for charity.
You can find out more at [www.conveyancingfoundation.org.uk](http://www.conveyancingfoundation.org.uk/) or <info@conveyancingfoundation.org.uk>.
For further information about Redbrick Solutions conveyancing case management solution please see <https://redbricksolutions.co.uk/what-we-do/>
---
### [Bold Legal Group](https://redbricksolutions.co.uk/partners/bold-legal-group/)
**Published:** July 7, 2022
**Author:** Chloe Cragg
**Content:**
Redbrick Solutions are delighted to have partnered with the Bold Legal Group to offer their member conveyancing law firms access to the best conveyancing case management solution, at discounted rates.
With the implementation of the Legal Services Act 2007, a new SRA Handbook and many other issues to deal with, the Bold Legal Group act as an extra ‘pair of eyes’ to make sure law firms were kept fully informed and up to date with issues such as:
- Law Society Conveyancing Portal, Veyo (long gone!)
- The (then) possible privatisation of the Land Registry
- Outcome Focused Regulation
- Professional Indemnity Insurance
- Changes to Chancel Repair Liability
- Mortgage/Identity Fraud
- Money Laundering
- SRA Fraud/Scam Alerts
- Law Society Practice Notes
- Alternative Business Structures
- Lender Panel Requirements
- The Conveyancing Quality Scheme
- Lawyer Checker
- Lender Exchange
Unlike other legal networks BLG members work together, they share experiences, problems, solutions and successes. They help fight each other’s corner if necessary. Our main aim is to empower BLG members to confidently embrace and exploit the new opportunities that the changing legal landscape creates and to ensure that consumers have continued access to good efficient legal advice and help throughout England and Wales.
Redbrick Solutions provide easy to use case management, delivered by experts, to successful law firms. All Bold Legal Group members are entitled to a 25% discount on set up fees, as well as no cost upgrades, support and maintenance.
For further information on our award winning conveyancing case management solution please see [HERE](https://redbricksolutions.co.uk/what-we-do/).
For any other enquiries please [contact us](https://redbricksolutions.co.uk/contact/).
---
## Products
### [Redbrick Cloud](https://redbricksolutions.co.uk/products/redbrick-cloud/)
**Published:** December 2, 2024
**Author:** Chloe Cragg
**Content:**
### **Specialist Legal Case Management Software for Law Firms**
Redbrick’s legal conveyancing case management software is available in both installed and cloud
based options, offering flexibility to suit your law firm’s needs.
Whichever option you choose, you’ll benefit from the same powerful features and functionalities
that make our legal software the perfect choice for your practice. Discover more about the advantages
of our legal conveyancing solution **[here](https://redbricksolutions.co.uk/what-we-do/)**.
With our cloud software solution, you can access the platform conveniently through your web browser
rather than your desktop. This option has become a popular choice among law firms, thanks to its
innovative design and robust cloud security features.\*
\*incurs additional costs, please **[contact us](https://redbricksolutions.co.uk/contact/)** for a quote.
[**Download our Redbrick Cloud FAQ document**](https://redbricksolutions.co.uk/wp-content/uploads/2026/03/Redbrick-Cloud-FAQ-March-2026.pdf) for additional information and responses to
common questions.
# **Our legal cloud software solution offers several key benefits, as detailed below:**
---
### [Bespoke Legal Case Management Systems](https://redbricksolutions.co.uk/products/bespoke-legal-case-management-systems/)
**Published:** September 6, 2022
**Author:** Chloe Cragg
**Content:**
### Smarter Legal Case Management. Built for the Cloud. Enhanced by Legal AI.
Are you looking for a customisable legal case management software system that can be tailored to suit your specific business needs? We’re here to help with our case management solutions.
Here at [Redbrick Solutions](https://redbricksolutions.co.uk/), our team is proud to have developed such an excellent reputation for our exceptional customer service, providing a completely bespoke legal case management software that increases both profits andefficiency for law firms nationwide.
When looking for case management systems for law firms it’s important to find one that caters to your every need, which is where we come in. Our legal case management software contains a variety of features that can be completely customised to suit your process. From intelligent to-do lists to automatic email updates, online case tracking and a safe and secure online document portal, we have everything
you need so that your firm can get ahead.
Take a look below for the full list of features our practice management system provides. Alternatively, please contact our expert team today to learn more about our case management software by [contacting us here](https://redbricksolutions.co.uk/contact/) or [requesting a software demo](https://redbricksolutions.co.uk/book-a-demo/).
---
### [System Requirements](https://redbricksolutions.co.uk/products/system-requirements/)
**Published:** September 6, 2022
**Author:** Chloe Cragg
**Content:**
We currently support **all versions** of Redbrick.
**Redbrick is a local, network installed product that uses Microsoft SQL server.**
**The server can either be a network server or a high spec PC (using a PC is not recommended for anything other than very small firms) and should be on the same Local Area Network (LAN). Wide Area Networks (WAN’s) and Virtual Private Networks (VPN) are not supported for remote connections. For Organisations that require Redbrick to run across multiple sites, Redbrick recommends either our own managed cloud or one of the other mentioned enterprise solutions, such as Microsoft RDS, Citrix XenApp, Azure Remote Desktop, AWS AppStream 2.0, or a comparable hosting option.**
Redbrick recommends against suspending the network card on machine sleep. Suspending the card with Redbrick running can cause unexpected errors for users when they wake their machine, this is because processes can in some cases run before the card is fully enabled.
Below are the **minimum** system requirements for Redbrick to run effectively.
Unfortunately, we cannot provide generic advice on what specs any given firm should run, as all environments are different, but we are happy to work with your chosen IT company or internal IT team to find a suitable solution.
The requirements set out below are those below which Redbrick simply will **not** run.
However, this is not the same as a **recommended** spec. Meeting the **minimum** spec will not necessarily provide the best possible user experience, so we always suggest speaking to us about your individual circumstances.
**If you are unclear about any of the below requirements please speak to us, or your IT provider, before committing to purchase. We shall not be held responsible (nor issue any refunds) for poor performance due to the below specifications not being met.**
(Please note some of these versions are no longer supported by Microsoft. Redbrick will run on these versions however your system is likely to be compromised from a security perspective if you are running unsupported software.)
**Workstation minimum requirements**
64-bit is supported from V28 onward; earlier versions require a 32-bit Office installation.
Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.8
Minimum 8GB RAM
A Monitor supporting a minimum resolution of 1920 x 1080
We recommend that Outlook has ‘Cached Exchanged Mode’ enabled for a 1-month period (minimum) to maintain performance levels when utilising Redbrick’s Outlook integration.
**SQL Server Minimum**
Microsoft Windows Server 2012 or above.
We support all current production versions of Microsoft SQL Server from 2012 onwards.
At least 8GB available RAM capacity
Microsoft .NET Framework 4.8
Must have at least 10GB spare disk space.
TCP ports 80 and 1433 and 1434 open inbound and outbound to 91.220.118.38
**Important:**
We recommend you regularly check your software and ensure you are running current and supported software. This is something your IT provider should be happy to assist with.
When testing the suitability of an environment for any software a few key principals apply.
1. **Test** the products you are going to use in your environment with your IT provider to ensure appropriate performance, scalability and interoperability with other products in your environment.
**Redbrick are very happy to assist any client with reasonable proof-of-concept testing here, pre and post live to ensure our client(s) are getting the most from our product.**
2. **Plan for growth**. Just because your system meets your requirements today, it does not mean that in a years’ time, if you have added users or increased your throughput or changed user behaviours that this remains the case.
3. **Continuous review**. Like the legal matters you work on it is important that you (or your IT provider) undertake continuous conscious reviews of your hardware and your environment to ensure continued suitability for the software running on it.
4. **End user experience** will be commensurate with the environment, resources and effort put into the setup and maintenance.
**SQL Version**
Redbrick does not necessarily need paid versions of SQL. Some clients will (and do) run happily on SQL Server express instances, however many will not. This will depend on multiple factors:
1. Size of the firm
2. Usage of the product
3. Number of concurrent connections
4. Load and specs of / on the server
Typically, small firms will be able to run an express instance of SQL and larger firms will require a paid professional licenced SQL instance, however there is no one size fits all.
Redbrick can run side by side on an existing SQL instance if you have one already for another product. Although, we would advise checking with that provider also for compatibility and spare capacity.
Microsoft recommends against running your SQL database on the same physical machine as your Exchange server.
**Network**
TCP ports 1433 and 1434 open inbound and outbound to 91.220.118.38 and port 80 outbound.
**Important Other**
To send SMS messages from Redbrick Practice Management, we will require details of your **static IP** address so that we can add a firewall exception on our server.
The Netgear ProSafe range of routers can still block RPM data from being synchronised even with ports 80 and 1433 open, and so are not suitable for use with RPM.
**Advanced Features:**
When using Redbrick PM there are some advanced features that have additional pre-requisites.
**Scheduled Jobs**
Excel/CSV/Word Reports can be created on a schedule and saved in a network location. This is run by a service called “Redbrick DB Manager”, usually installed on your SQL server. In order to use this feature, the user that DB Manager runs as, must have read/write access to that location. Redbrick recommends that you create a specific domain user for this service to run as, rather than running it as the local system account, which is the default, but might only grant access to shared folders on the server itself.
**Emailing Reports**
The reports mentioned above can also be emailed internally or externally (such as an update report to introducers).
In order to utilise scheduled emails, you must have SMTP set up in your system, as well as the permissions mentioned in Scheduled Jobs.
**Emailing merged content**
In order to schedule automatic emails which contain case info, (such as chasers to the otherside, or quote chasers to your client), the user that the “Redbrick DB Manager” service runs as must have access to a licensed, 32-bit version of Microsoft Office. Some firms choose to install this on their SQL server, and some prefer to move the Redbrick DB Manager service to a different machine.
---
### [Redbrick Legal AI](https://redbricksolutions.co.uk/products/redbrick-legal-ai/)
**Published:** October 2, 2025
**Author:** Freya Armstrong
**Content:**
**In a rapidly changing legal landscape, staying ahead requires smarter ways of working, and Redbrick Legal AI is here to help.**
Bring a new level of precision and efficiency to your daily workflows with Redbrick Legal AI. Seamlessly built into our[ legal case management system](https://redbricksolutions.co.uk/what-we-do/), our AI module can assist you in handling repetitive, time-consuming tasks, allowing you to focus on delivering an exceptional service without adding complexity.
Equip your firm with powerful automation tools that summarise documents, draft communications, and proofread text, saving you valuable time and reducing administrative burden.
Want to discover more about Redbrick Legal AI?[ Contact us](https://redbricksolutions.co.uk/contact/) or[ request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
**Redbrick Legal AI offers several key benefits, as detailed below:**
---
### [LPA and Wills Case Management Software](https://redbricksolutions.co.uk/products/lpa-and-wills-case-management-software/)
**Published:** September 6, 2022
**Author:** Chloe Cragg
**Content:**
Our legal case management software for wills and lasting power of attorney has been designed with ease of use in mind, carefully curated to provide maximum efficiency for both law firms and their clients.
Here at [Redbrick Solutions,](https://redbricksolutions.co.uk/) we’re proud of our legal software for wills and LPAs. Our software comes with a range of features, including fully customisable workflows, comprehensive document management, shared diaries for the whole firm to view, an intuitive interface, and smart search technology. With our intelligent will and lasting power of attorney software, case management couldn’t be any easier.
Not only have we included everything you might need to provide a fantastic service, but our system has also been designed to be easily customised with the click of a button. Even those less technically minded can operate our wills and LPA software successfully and efficiently.
Take a look at each feature of our wills and LPA legal case management software in more detail below. Alternatively, please contact our expert team today to learn more about our case management software by [contacting us here](https://redbricksolutions.co.uk/contact/) or [requesting a software demo](https://redbricksolutions.co.uk/book-a-demo/).
---
### [Secure Document Portal](https://redbricksolutions.co.uk/products/secure-document-portal/)
**Published:** September 6, 2022
**Author:** Chloe Cragg
**Content:**
Why not join over 4000 conveyancers and estate agents who rely on Redbrick Solutions client document portal to offer an enhanced level of service to their clients.
Our secure document sharing portal enables your client to view and electronically sign confidential documents. You can seamlessly share documents and instantly email them to the relevant parties to reduce unnecessary delays and costs. Clients can also track the progress of their case here too.
Find out more about our secure client document portal below.
#### 
#### For more information about Redbrick Solutions’ innovative [legal practice management software](https://redbricksolutions.co.uk/what-we-do/) and the benefits we can provide to your law firm, please do not hesitate to [contact us](https://redbricksolutions.co.uk/contact/) or [request a software demonstration](https://redbricksolutions.co.uk/book-a-demo/).
---
### [Redbrick Cloud-Hosted](https://redbricksolutions.co.uk/products/redbrick-hosted/)
**Published:** September 6, 2022
**Author:** Chloe Cragg
**Content:**
### **Specialist Legal Conveyancing Case Management Software for Law Firms**
Redbrick’s legal conveyancing case management system is available in both installed and cloud-hosted options, offering flexibility to suit your needs. Whichever option you choose, you’ll benefit from the same powerful features and functionalities that make our legal software the perfect choice for your law firm. Discover more about the advantages of our legal conveyancing solution [here](https://redbricksolutions.co.uk/what-we-do/).
With our cloud-hosted software solution, you can access the platform conveniently through your web browser rather than your desktop. This option has become a popular choice among law firms, thanks to its innovative design and robust security features.\*
\*incurs additional costs, please [contact us](https://redbricksolutions.co.uk/contact/) for a quote.
Our cloud-hosted solution offers several key benefits, as detailed below:
---
### [Credas Biometric ID Checks](https://redbricksolutions.co.uk/products/credas-biometric-id-checks/)
**Published:** September 6, 2022
**Author:** Chloe Cragg
**Content:**
**Our system can provide real-time biometric identity checks from Credas**. We understand that Law firms face increasing pressure from regulatory bodies to comply with anti-money laundering legislation. The Solicitors Code of Conduct requires firms to have a system in place to manage risk, complete due diligence and comply with these legal obligations. Therefore, our system has been designed to provide you with a fast, efficient and reliable solution to ensure that any Credas ID checks are completed swiftly.
**The Solicitors Regulation Authority will take action against those that fail to comply.**
Credas biometric ID checks combine Identity Verification and Facial Recognition technology enabling law firms to perform Anti Money Laundering checks in real-time. Credas confirms the authenticity of the identity document and that it matches the individual, providing lawyers with a clear audit trail and assurance that any confidential information is safe and secure.
**The UK’s most accurate verification tool at your fingertips.**
The first of its kind in the UK, innovative, next-generation technology wrapped up in a simple, user-friendly app.
- Verify anytime, anywhere with the mobile app. Simply email or text a link to your client.
- 97.7% accuracy with facial recognition.
- 100% accuracy with the NFC passport chip.
- Save up to 180 hours and their associated costs per week.
- All data held in the Microsoft Azure cloud, a globally recognised and secure platform.
- App available and supported across all devices iOs and Android.
Credas biometric ID checks are fully integrated into Redbricks conveyancing case management solution, enabling users to automate the process and remove duplication of key data.
And Credas biometric identity verification checks are just one of the many features our system has to offer.
#### Looking to find out more about the many benefits of our case management solutions?
### [Contact us for more information or to arrange a demonstration](https://redbricksolutions.co.uk/contact/)
**Prices are as follows:**
| Name | Includes | <50 pm | 50-99 pm | 100 + pm |
|---|---|---|---|---|
| ID only | ID visual + ID NFC + text message(s) | £8.50 | £7.50 | £6.50 |
| Safe Harbour Advanced AML | Above + Address/DOB/Mortality + Bank Account | £9.50 | £8.50 | £7.50 |
| Safe Harbour Enhanced AML | Above + PEPS & Sanctions + Credit Status | £10.50 | £9.50 | £8.50 |
### A source of funds service is due to go live shortly.
### For further information please [contact us](https://redbricksolutions.co.uk/contact/)
---
### [Redbrick Conveyancing Searches](https://redbricksolutions.co.uk/products/redbrick-conveyancing-searches/)
**Published:** September 6, 2022
**Author:** Chloe Cragg
**Content:**
Choosing the right conveyancing search provider is always critical. Here at Redbrick Solutions, our system integrates with the two largest conveyancing search providers, enabling us to offer clients increased flexibility when it comes to carrying out their conveyancing searches.
The search portal can be accessed with just the click of a button, directly from Redbrick Practice Management. With automatic logins, clients, matter and property details will be populated on your behalf, saving you time and removing any possibility of duplication or errors.
Designed to increase efficiency and accuracy, our system allows you to streamline the conveyancing search process.
Find out more about the features available below.
---
## Categories
### [Uncategorized](https://redbricksolutions.co.uk/category/uncategorized/)
---
### [Redbrick News](https://redbricksolutions.co.uk/category/redbrick-news/)
**Description:** Stay up to date with Redbrick News by learning about our partners, clients and latest innovations, and be the first to get the latest industry updates.
---
### [Blog](https://redbricksolutions.co.uk/category/blog/)
---
## Categories
### [Instructional Videos](https://redbricksolutions.co.uk/ac_filter/instructional-videos/)
**Description:** 2
---
### [CPD Webinars](https://redbricksolutions.co.uk/ac_filter/cpd-webinars/)
**Description:** 1
---
### [User Guides](https://redbricksolutions.co.uk/ac_filter/user-guides/)
**Description:** 3
---
### [Release Notes](https://redbricksolutions.co.uk/ac_filter/release-notes/)
**Description:** 4
---
### [Initial Training](https://redbricksolutions.co.uk/ac_filter/initial-training/)
**Description:** 5
---
### [Administrator Videos](https://redbricksolutions.co.uk/ac_filter/administrator-videos/)
**Description:** 6
---
### [Tip of the Week](https://redbricksolutions.co.uk/ac_filter/tip-of-the-week/)
---
### [Klyant Accounting Software](https://redbricksolutions.co.uk/ac_filter/klyant-accounting-software/)
---
### [Thirdfort](https://redbricksolutions.co.uk/ac_filter/thirdfort/)
---
### [CLS Property Insight](https://redbricksolutions.co.uk/ac_filter/cls-property-insight/)
---
### [Armalytix](https://redbricksolutions.co.uk/ac_filter/armalytix/)
---
### [Conveyancing Data Services](https://redbricksolutions.co.uk/ac_filter/conveyancing-data-services/)
---
### [HM Land Registry](https://redbricksolutions.co.uk/ac_filter/hm-land-registry/)
---
### [Pexa Workshop](https://redbricksolutions.co.uk/ac_filter/pexa-workshop/)
---
## Groups
### [Leadership Team](https://redbricksolutions.co.uk/txn_team_group/leadership-team/)
---
### [Support Team](https://redbricksolutions.co.uk/txn_team_group/support-team/)
---
### [Development Team](https://redbricksolutions.co.uk/txn_team_group/development-team/)
---
### [Marketing Team](https://redbricksolutions.co.uk/txn_team_group/marketing-team/)
---
### [Sales Team](https://redbricksolutions.co.uk/txn_team_group/sales-team/)
---
### [Implementation Team](https://redbricksolutions.co.uk/txn_team_group/implementation-team/)
---