Making the switch to a new legal case management system or implementing legal software for the first time can seem daunting, but with Redbrick it’s as easy as one, two, case management. Our seamless transition process ensures you can be fully operational in just a few weeks, allowing you to focus on delivering quality legal services.
Our legal case management solution is consistently rated highly for its ‘ease of use,’ with over 99% user satisfaction. This outstanding performance makes it a top choice among clients. It’s rich functionality and user-friendly interface ensure a seamless ‘go-live’ process, allowing users to confidently navigate the system with less than three hours of training. Additionally, our client Academy offers an extensive library of learning videos and user guides for further support.
Our team is dedicated to providing a seamless transition process. From the moment you decide to implement Redbrick case management, we work closely with you to ensure everything goes smoothly.
Here’s how we do it:
- Welcome call and planning: We start with a thorough consultation to understand your specific needs, key document requirements, and workflows. This allows us to customise the transition plan to perfectly fit your law firm’s requirements.
- Database build: We will fully customise your database by creating user profiles, importing standard templates such as letterheads and sample letters, and adding any additional templates you need, such as estimate documents, terms of business, and questionnaires.
- Install: We will collaborate with your IT provider to install the database in your environment, whether onsite or hosted, and deploy the application to your users.
- Training and support: Our comprehensive training programme ensures that your team is ready to hit the ground running. Typically, users can confidently navigate the system with less than three hours of training.
- Go-live and beyond: Within just a few weeks, you can be fully operational with Redbrick and begin managing cases with your new legal case management solution. Our support doesn’t end there as we offer continuous assistance to ensure you maximise the benefits of your new software.
The benefits of Redbrick:
- User-friendly interface: Redbrick’s intuitive design makes it easy for users to adapt quickly.
- Comprehensive functionality: From case tracking to document management, Redbrick offers all the features you need to streamline your legal operations.
- Reliable support: Our team is always available to help you with any questions or issues, ensuring a smooth experience.
Here’s what our valued clients have to say:
“We were allocated a specific contact from the beginning who responded in a timely manner to any queries raised. Their organisational skills and ongoing communication resulted in a streamlined implementation process, with full training and support available throughout. I have found the company to be professional, to respond to queries in a timely manner and to have excellent customer service, both during the early stages of the implementation process and ongoing.”
Marie Leary, Director of Hodgkinsons Solicitors
“A good working relationship at the outset is vitally important when implementing a new product, and Redbrick Solutions has provided our team with exceptional training and support.”
Grant Adlard, Marketing, IT and Compliance Manager at Christopher Davidson Solicitors
Ready to make the switch?
At Redbrick, our process is designed to minimise disruption and maximise efficiency, allowing you to maintain excellent legal service for your clients.
Contact us today or request a software demonstration to learn more about how easy transitioning to Redbrick can be. One, two, case management – it’s that simple.