Redbrick Solutions

Careers

We are incredibly proud of the talented team of individuals who work with us. Each and every member of the Redbrick Solutions team plays an integral part in the high level of customer service we are able to provide our clients.

Are you looking to kickstart your career in law and technology with a new job? When you choose to work with Redbrick Solutions, you can have peace of mind knowing that you will be given plenty of opportunities to grow and learn new skills, as well as become a vital member of the team. We are always looking to expand our passionate and dynamic team. If you would like to join the fastest-growing legal technology supplier and you meet the criteria below, we’d love to hear from you.

Due to the volume of applications we receive, we regret that we cannot reply to everyone. If you do not hear from us within a week, unfortunately, you have not been selected for the next stage on this occasion.

Business Development Manager (Midlands, South & Ireland)

Hybrid

About the job
The Business Development Manager is responsible for the acquisition of new customers and upselling to existing customers in line with the Company’s Business Plan and annual budgets.

Position in the Organisation
The BDM reports directly to the Sales & Marketing Director.
The BDM has no subordinates.

Key Measures of Success in the Role
The Business Development Manager will be measured on 6 key performance criteria:

The current state of the new business pipeline (versus the Company Plan or annual budget).
The rate of conversion to installation from qualified leads.
The absolute number of Customer acquisitions (versus the Company Plan or annual budget).
The rate of upselling new products and services to existing clients.
The successful handover of ongoing customer relationships to the Company’s Business Consultants.

Main Areas of Responsibility
It is expected that the Business Development Manager will:

Assess the suitability of new business enquiries against the qualifying criteria set out in the Company Plan and annual budget.
Present the Company’s technologies and services to attractive new business enquiries and secure commitments to purchase from them in line with the Company Plan and annual budget.
Under the guidance of the S&M Director, develop and execute sales and marketing activities to improve conversion rates from enquiry to order.
Under the guidance of the S&M Director, generate area specific initiatives to build a pipeline for new business enquiries.
Under the guidance of the S&M Director, distributing existing and new product to existing clients of the Company.
Monitor and report back on the above.

We are delighted to be able to offer this role with agile working in mind. We’re happy for you to work remotely, from home and travel to our office in Oakham as required. The area covered will be Midlands and South, including Ireland and it is important that you consider the travel logistics before applying.

The role includes a generous commission structure and salary for the right applicant, company pension, private health insurance, childcare vouchers, free onsite gym and cycle to work scheme.

2nd Line Helpdesk Analyst

Hybrid

The Role
As a 2nd Line Helpdesk Analyst, you’ll play a key part in delivering high-quality support to our clients. You'll handle a mixture of inbound and outbound queries via email and telephone, helping legal professionals resolve technical issues related to our Microsoft .NET-based software platform.

You’ll be expected to take ownership of problems, assess and prioritise support tickets effectively, and ensure successful and timely resolutions.

Key Responsibilities

Provide 2nd line support for client issues via phone and email
Troubleshoot and resolve software, database, and basic infrastructure-related issues
Escalate more complex issues to the development teams where appropriate
Liaise with clients to clarify issues and guide them through resolutions
Prioritise workloads to meet SLAs and manage multiple open cases simultaneously
Log, track, and document issues and solutions in the helpdesk system and knowledge base

Key Requirements

Strong problem-solving skills and ability to troubleshoot software and environment issues
Ability to prioritise workloads and manage time effectively
Clear and professional communication skills, both written and verbal
A client-focused mindset with a passion for delivering quality support

Desirable Skills & Experience

Previous experience in a 1st or 2nd line support role (preferably in a software and professional services environment)
Basic understanding of Microsoft SQL Server (queries, connectivity)
Familiarity with Windows desktop and server troubleshooting
Understanding of networking fundamentals (e.g. IP configuration, DNS, firewalls)
Exposure to software built on the Microsoft .NET stack

What We Offer

Hybrid role - 1 day per week in our Oakham office
A supportive and friendly team environment
Training and development opportunities
Exposure to a variety of technologies and real-world client scenarios

Apply Today