The Business Consultant is responsible for ensuring the Customer extracts maximum value from the range of products and Services provided by Redbrick and to convert that satisfaction to a maximum lifetime value to Redbrick.

Your role:

• To deliver high-quality user training on Redbrick software and solutions, either one to one or in large groups, in person, or via screen sharing applications
• To ensure that key customer satisfaction and performance measures, such as retention, are achieved in line with the Company’s plan
• To ensure that the customer obtains maximum benefit from engaging with the Company’s software products and services
• To identify clients who are not gaining maximum benefit and execute plans to remedy this
• To identify and report on a monthly basis anticipated and actual increased revenue for your area
• To increase the average customer life cycle as set out in the company plan
• To monitor performance in line with the Company’s plan for all clients
• To report covering periods as defined by the Company, on actual performance against key measurement targets
• Identify attractive customers as per the criteria set out in the company plan and ensure they are getting maximum value from our products and services and notify the S&M manager of opportunities to develop the relationship further.

Your skills, experience and qualifications:

• 3 years plus experience of account management in a B2B environment, ideally in software or legal services OR experience of working in a law firm, ideally using case management.
• You will be quick to learn new technologies and will be comfortable with SQL
• You will be confident in planning, organising and prioritising your workload.
• Excellent interpersonal skills and ability to quickly and effectively develop relationships

We are delighted to be able to offer this role with agile working in mind. We’re happy for you to work remotely, from home and travel to our office in Oakham as required. This role does require travel to client offices.

Starting salary is £35-45k depending on experience with an attractive commission scheme, quarterly KPI bonus, company pension, childcare vouchers, free onsite gym and cycle to work scheme.

The Business Development Executive is responsible for securing qualified demonstrations in line with the Company’s Business Plan and annual budgets.

Position in the Organisation

The BDE reports directly to the Sales and Marketing Director.

The BDE has no subordinates.

Key Measures of Success in the Role

The BDE will be measured on 8 key performance criteria:

• The current state of the new business pipeline (versus the Company Plan or annual budget).
• The current state of the demonstration future prospects pipeline (versus the Company Plan or annual budget).
• The rate of conversion from prospect to secured, qualified demonstration meeting.
• The attractiveness score attached to new customers by the S&M Director.
• Knowledge of competitor products.
• Effective horizon scanning on topics to be agreed from time to time.
• To maximise cross selling opportunities to new clients in line with the company plan.
• Telemarketing campaign databases are effectively recorded, managed and reported on in line with S&M Director requirements.

Main areas of Responsibility

It is expected that the BDE will:

• Deliver the required number of leads from suspect, prospect to demonstration against targets, in line with the company plan.
• All demonstrations to be qualified in line with criteria set out by the S&M Director.
• All demonstrations to be set up within the CRM system and proper hand over to sales team in line with company requirements.
• Under the guidance of the S&M Director, generate area specific initiatives to build a pipeline for new business enquiries.
• Ensure accurate record management to enable reporting for S&M Director to be carried out in an accurate and timely fashion.
• To be able to demonstrate good competitor product knowledge and to report back to the company as part of the Horizon Scanning initiative in line with the company plan.
• To ensure any ad hoc marketing communications are signed off by the S&M Director prior to distribution.
• To monitor and report back on the above.

We are delighted to be able to offer this role with agile working in mind. We’re happy for you to work remotely, from home and travel to our office in Oakham as required.

The role includes a quarterly KPI bonus, company pension, childcare vouchers, free onsite gym and cycle to work scheme.

We are open to considering part-time candidates for this position.