Buying or selling a property should be an exciting milestone. Sadly, for most people, it’s anything but. Patchy communication, endless paperwork, and constant chasing can quickly turn the experience into a source of stress and confusion for both clients and solicitors.

While most clients expect contracts to be exchanged within 88 days of an accepted offer, the reality is far slower, with the actual average sitting at 124 days.  

At Redbrick, we believe the conveyancing process can and should be faster, clearer and more client friendly. That’s why we’ve developed software designed to simplify the property journey for everyone involved. 

In this blog, we explore some of the most common frustrations faced by buyers, sellers and solicitors, and how Redbrick can help ease the pressure, improve compliance, and keep things moving in the right direction. 

1. Poor Communication

The Frustration: 
Buyers and sellers are often left in the dark. Updates are inconsistent, responsibilities unclear, and silence all too common. With solicitors and conveyancers juggling multiple matters, it’s no surprise that communication frequently slips through the cracks. 

In fact, 40.61% of home-movers cite “communications between parties” as the most challenging part of the conveyancing process, while 39.47% say chasing updates leads to confusion and uncertainty. 

The Redbrick Solution: 
Our purpose-built client portal gives everyone full visibility. Clients can track their case, complete questionnaires, and access or return documents all in one secure place. Third parties, such as estate agents, can view relevant matters and switch between them easily. Automated email and SMS updates keep clients informed without increasing your team’s workload. 

2. Repetition of Information 

The Frustration: 
Clients are regularly asked to provide the same details such as identification documents, property information, and personal preferences at multiple stages of the transaction. This not only wastes time but increases the chance of errors. For clients, it feels clunky and outdated. For solicitors, it’s an inefficient use of resources. 

The Redbrick Solution: 
Redbrick captures client information once and reuses it intelligently throughout the transaction. Whether you’re producing internal documents, submitting them to HMRC or integrating with the Land Registry, data is automatically pre-populated. Custom client questionnaires feed directly into the platform, reducing manual work and increasing accuracy. The result is a smooth, streamlined experience for everyone involved. 

3. Lack of Transparency and Visibility 

The Frustration: 
What is causing the delay? Has the buyer withdrawn? Has the contract been signed? A lack of transparency creates uncertainty, speculation and stress for clients, who often feel compelled to chase their solicitors by phone or email. This not only adds significant time but also increases the administrative burden on solicitors, further slowing the process. 

Redbrick Solution: 
Redbrick ensures transparency at every stage. Internal teams, with the appropriate permissions, can view case progress in real time, helping ensure tasks stay on track. Clients also have access to a portal where they can find up-to-date information themselves, reduce unnecessary contact and give them greater peace of mind. 

4. Delays from Manual Processes 

The Frustration: 
Too many firms still rely on manual processes: posting forms, re-entering details into multiple systems, waiting days for wet signatures. These outdated steps create friction, missed deadlines, and avoidable stress for both clients and teams. 

The Redbrick Solution: 
Redbrick replaces slow, manual tasks with smart automation. Documents are pre-populated to avoid duplication. E-signature tools speed up approvals. Conditional logic ensures clients only see questions relevant to their case. The result? Less admin, fewer bottlenecks and more time to focus on client service. 

5. Missed Deadlines and Constant Chasing 

The Frustration: 
Clients often feel like they are the ones doing all the chasing. “Has the search come back?” “Where are we with the mortgage?” “Has the contract been sent?” The lack of clear visibility leads to growing frustration, damages trust, and results in more interruptions for solicitors. 

The Redbrick Solution: 
Redbrick gives clients a clear task list that shows what has been completed and what still needs action. This list is fully customisable to your firm’s process. Every step is recorded in the document’s history, creating a transparent audit trail. No more second-guessing or repeated follow-ups. Just clarity, confidence, and consistent progress. 

6. Lack of Mobile-Friendly Access 

The Frustration: 
In a world where everything from banking to booking holidays happens on a phone, being tied to a desktop to manage a property transaction feels outdated. Clients expect flexibility and ease of access. 

The Redbrick Solution: 
Redbrick’s mobile-friendly portal gives clients access to everything they need, wherever they are. Whether they’re signing documents, uploading files, or checking for updates, they can do it all from their phone or tablet. It’s secure, intuitive, and built for today’s fast-paced lifestyles. 

Challenges sound familiar?

If these challenges sound all too familiar, it’s time to explore a better way. Redbrick is built to streamline firms’ workflows, reduce admin, and deliver the clarity and efficiency today’s clients expect. Book a demo to see how Redbrick can help your firm work smarter, communicate better, and complete transactions faster. 

👉 Book your Redbrick demo today