First established in 1884, Austin & Carnley Solicitors is one of the oldest law firms in Bedfordshire. Over the years, the firm has grown to incorporate several thriving practice areas, including conveyancing, employment, family, wills and trusts, probate, and dispute resolution. Austin and Carnley are dedicated to delivering outstanding client service, and to improve efficiency and streamline their property team’s management of conveyancing files, they chose to partner with Redbrick Solutions.

The firm’s decision to implement Redbrick’s legal case management software was driven by their aim to streamline operations and enhance administrative efficiency.

Debbie Carvey, Partner and Head of Property at Austin and Carnley Solicitors, comments,

“We chose Redbrick’s legal case management software as a way of streamlining and unifying our property team’s approach to running their conveyancing files, making administrative tasks quicker and more efficient.”

Redbrick comes equipped with features that automate routine processes like document and letter production, data entry, sending reminders, and deadline tracking. By automating these tasks, the firm will not only save valuable time but also significantly reduce the risk of errors that may occur when entering details manually. By adopting Redbrick, Austin and Carnley will have more time to focus on the intricate details of each case, ensuring conveyancing transactions run as smoothly as possible for their clients.

One of the standout features of Redbrick that has been embraced by the firm is the secure online portal. The portal allows the firm to exchange information with their clients quickly and easily, enhancing their communication and providing a seamless experience. Redbrick prioritises a stringent anti-fraud approach to provide maximum protection to law firms and their clients. The online portal incorporates the highest level of security, utilising two-factor authentication to ensure the secure sharing of sensitive information, such as bank details, mitigating the risks associated with email interception and fraud.

Redbrick’s legal case management solution is consistently rated over 99% for ‘ease of use,’ making it a preferred choice for clients with its robust functionality and intuitive interface. Austin and Carnley experienced a seamless implementation process, enabling their users to confidently navigate the system in under three hours of training, supported by a wealth of learning videos and user guides in our client Academy.

Austin & Carnley Solicitors aim to maintain high standards of service while improving their operational efficiency, and they are excited about the positive impact Redbrick’s legal case management software will have on their team and clients.

For more information, please visit austinandcarnley.co.uk or redbricksolutions.co.uk.